77 Queensway East, Simcoe, ON N3Y 4M5, Canada
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Went in at approximately 8:45 pm for supper..service was good, ordered at counter..the food was disgusting..the burger patties were dried out and tough to chew..the only good thing was our drinks and peach pies..all the tables were dirty, floor was disgusting...definitely will NOT be back...absolutely HORRIBLE..not to mention the employees making the food didn't have gloves or hairnets on..which to my understanding,when working with food, is mandatory..atleast it was where I worked.
Horrible customer service! I ordered 2 drinks, and when I had an issue with one of them, I had to wait over 5 minutes just for someone to even bother asking if I need help with something (despite me trying to flag someone down). Not to mention, there were 10 people working within eyesight, and 3 of them were standing around doing absolutely nothing... Even the floor manager chose to ignore me. When the employee finally spoke to me,he acted like he didn't want to help, and it took him another 5 minutes to fill my drink from the machine (and it was still incorrect).
Prices went up, quality went down. Every time I went here there was a problem. Missing order items and toppings. Got the wrong drinks. Cold fries. The burgers are not even put together properly or with care half the time. Often made to wait in a parking spot even when the drive thru was not busy. Staff are primarily newcomers and are indifferent to any issues. These are the many reasons I will never return to this McDonalds ever again.
Where is the rest of our pops? You didn't even try to hide it with ice! Seriously, McDonald's needs to steal from their customers? On fountain drinks of all things??? Also, I ordered a hamburger, just pickles, extra pickles, nothing else. I received a burger with nothing on it. Not one single pickle. When I asked for it to be corrected, she said it was my fault for asking for it plain with pickles. I'm sorry, what!?! Burger King down the road for the win 🤷♀️ Wendy's. Lots of choices here now. Check yourself, because you're definitely wrecking yourself.
This location consistently seems to have prompt service, and my food is typically always hot and fresh. The staff always seem very friendly and polite.
I ordered filet o fish a double one and when I took my first 2 bites I realized there was no sauce on my fish. This restaurant suck their food is horrible and the service as well. They need to hire people who know what they are doing. I will not ever go to another Mc Donald ever again. I also posted to my X account as well. The ppl they hire need to be trained properly and not hire ppl who don't care about their product.
I was at the drive-through late at night. I ordered my meal. I was told it would be another 90 seconds for French fries, then I watched an employee eat my order of fries. when the other employees tried to explain to him, these weren't his fires. The employee laughed and walked away, continuing to eat the fries. Then i had to sit there and wait for new fries. I guess the fries were fresh, lol. So much for the days of customer service. Seems like McDonald's be this way lately. You ain't experienced nothing like that at anywhere else.
Ordered a combo with a medium drink and thought the drink didn’t seem full when I drank it. When I went to throw it out there was a small cup lodged inside the medium
Worst of the worst. Total garbage Not even wrapped up properly 3rd world all the way
The breakfast wrap appeared to have been made in a hurry and was barely folded, but the taste was not affected.
They insist on putting non english speaking people on the drive through speaker??? The order gets wrong and everyone is held up unnecessarily. Do better people.
Ordered a bagel and waited 30 minutes now I m late for work and still hungry wasn t worth asking a 3rd time
Just drive through coffee
Every time we order, there are at least 2 things incorrect. ie. missing a drink, ordered an item with no cheese but came with cheese, and even a Sprite that had no syrup in it, so just fizzy water. Order is incorrect. Every. Single. Time.
Terrible location and terrible staff.....
All of my burgers are wrong they put no cheese when I asked for no onions and put on onions and on another burger they put pickles when I asked for no pickles. This is not the first time it seems like they mess something up every time.
Had a egg McMuffin for lunch ,so did my wife . Pretty good , havent had one for 3 years .service was timely.no complaints Food
Excellent coffee, better than that other place. Our go to for coffee now.
Got a double Big Mac and it looked like it was slapped together by a blind hindu.
Stopped there this morning got 3 sausage mcmuffins first the bun could have banged nail in with bun and second and third had no sausage in them very poor service! Never be back again !!!!!
Gave me food poisioning
Refused to lettuce wrap my order as a dietary accommodation. This is the first in the chain to tell me they simply dont.
Quick Service
In the time I was waiting for my order 2 other orders came back with errors from the drive through and items were missing from mine when I left as well. Not great but pretty standard for fast food everywhere
Just order ice coffee to go on app
Decent mcdiks
We stop here for a break. Picnic table in back. Simcoe is a nice town
Food is consistent with McDonald s. Service and staff were very friendly and made sure we got what we wanted. Facilities are well kept
you guys deserve a raise
The food is not fresh. I have had bagels that are at least a week old. I just had breakfast burritos that I almost broke my teeth on. Not to mention that they seem to have a hard time getting the order right. This place has really gone downhill Food : 1/5
Tried twice to get the food we ordered and it was wrong both times had to to wait 20 minutes the first time and another 20 the second time to still be wrong finally gave up and left with what we had didnt have time to wait to try again
Staff are okay but orders are ALWAYS wrong.
Half cooked fries every time. Wont be ordering food again.
Good service
Everytime these guys gave us weong order
Good food and service
Was super busy but the staff there were on top of their game on this day Im from Niagara region so going to a different city and getting some of the best service
Worst fast food place in town. The employees are unresponsive, rude and poorly behaved, the kitchen area is dirty, and I dont trust that food safety standards are being followed. McDonalds has great food in general, but Ill be going to the one in Walmart from now on.
The service at this location sucks and there is never a single time your order is right..
They have forgotten their roots . Too bad for your business. We will have to try Pi za pie Gouemet pizza instead !
Clean the tables. Sweep the floor.
This is not a fair review because I dont eat, here but there coffee is the best. I go every morning before work, the cashier is always friendly and Darryl always works so hard. This Mc Donalds is always clean when I arrive, thank you so much.
Had to wait for more than 30 mins for my food, and when received my order the burgers were squished and the fires were too salty too eat.
Yeaahh god bless mcdonalds
I always love McDonalds
Its McDonalds. You know what you know. I will never suggest you to spend your money here, or any McDonalds. Its trash food at best!@!
Yummy
Make sure you check that they have maple syrup when you order hotcakes. We were handed a bag at the drive-thru window and told they had no pancake sauce . No discount, nothing.
Food was tasty. Service was great because they gave me order number 999 which was cool. Atmosphere at this location was phenomenal. Really appreciated that they were willing to try something new and run a total solar eclipse as part of their afternoon show. Parking: Excellent location for viewing the solar eclipse on April 8, 2024.
Good total eclipse view
This place gets worse and worse every time we visit. This time we tried the new chicken cheeseburger, it was laughable. Macdonald s is shrinking everything to save a buck, this thing was the smallest burger I have ever seen, I m not sure how they get away with calling this a burger it should be classified as a poor man s slider. Not to mention you have to have an hour long debate with the employees about anything because they can barely speak or understand English. No salt on the fries, the burger was missing toppings and the McFlurry we got was half full. This place is truly god awful, hopefully the new Burger King in town puts it out of business.
Kid-friendliness: Great for kids and teenagers. Food
I go here a lot for breakfast for my husband and I, always pleasant service and so far nothing wrong with our orders. I absolutely love the pineapple smoothies. The only thing I wish is that hair nets were in use. Just because it is a good service place. Thank you.
Staff wasnt very friendly, fast drive through
Drive through is at a snails pace. Twice Ive gotten cold coffee, and was told thats how it is late at night. Flabbergasting, since most McDonalds have excellent service. I will never go back.
Good during the week but if you go on weekends your order is often wrong
I went to a McDonalds in Hamilton and curious if this was similar to the other one. Turns out they are the same! What a coincidence, its probably like the same owners or franchise or something. Googled it, turns out there is 6000 replicas of this store globally Who da thunk?
Great staff very attentive
Was craving some fries. Went through the drive-thru and ordered a diet coke and small fry. Was asked to pull ahead to the waiting spots. For real? Watched 2 cars pull in beside me and get their food before me. One went storming back in after looking in the bag. I eventually got my drink, a cup 3/4 full of ice, and a small size container half full of 1 inch long burnt fry rejects. I get that its fast food but there still needs to be standards upheld, especially since its not even fast anymore. Seems the quality and service in the food industry has taken a noticeable dive recently. Wonder why?
24/7 Drive Thru , Very Fast Service
i think this place still owns a piece of my soul that i will never revive. wonderful, mysterious, mischievous creatures abound in this facility. the ice cream is good
Got my daughter a happy meal today and just after four hours of the meal she ended up having food poisoning! Avoid if you can!
Havent been disappointed yet. Always good service, good haircut every time.
Well, what can I say, its McDonalds. All McDonalds are pretty much the same if you ask me. I absolutely love McDonalds fries
The food is usually what youd expect, but the drive-thru being part of the route through the parking lot is incredibly inconvenient for those not using the drive thru.
Service was very good. Staff were friendly.
Typical disaster. Whatever you ask for you get what they decide to give you. You ask for no pickles you are getting extra pickles. I asked for a Coke today with my combo and I got a diet, so I went and asked for a coke and I got an Iced Tea. Seriously dont use the drive thru
My wife and I as well as our two grandchildren had lunch here. We ordered at the kiosk and our order was ready in short order. The order was accurate and the food hot. The children had two happy meals, one nuggets and fries and the other hotcakes and cantaloupe. Our order was two McMuffin sandwiches and coffee. The place was clean and lots of room to sit. Staff were friendly when we went back to get more syrup for the hotcakes.
Very friendly waitress ! A warm n cozy atmosphere. Lots of food for fair price . Food : 5/5
Bad inside & food is not good
Went to McDonalds after school for a snack, and got Fish O Filet. We had to wait 5-10 minutes, but didnt mind, as we thought it would be fresh. I started eating, and I get stomach pain after finishing and usually doesnt happen. Disappointed, McDonalds was my favourite restaurant before, looks like it doesnt stay that way. Food isnt fresh, they will give you oldff food :(
Food was put together extremely poorly. Everything was too one side of the food container almost as if they dropped the food order. The dining room had lots of employees hanging around and goofing off plus almost all the tables were dirty. The drink station was extremely dirty with pop all over the counter.
They always have something delicious at McDonalds my kids love the happy meals
Workers should really start wearing gloves
Horrible service. Ordered a Signature Caesar McWrap and got a McChicken and a Ranch Snack Wrap instead. When we pulled up to the first window to pay we had to bang on the window to get the persons attention who was playing on his phone not doing his job.
Cashier could not figure out how to enter anything or answer questions about coupon. Another cashier had to take over. Food is mediocre. Will not be back to this location
Its Mickey Dees same ol same ol
Its Mcdonalds
Good food. Expensive. Nice job on the most recent renovations.
Last 3 times weve been there they havent got our order right. The dipping sauce is always missing and fries were barely cooked. Not happy at all anymore with this location. Going forward Ill drive the extra and go to the Caledonia one.
Pickup coffee to go
Great place to satisfy your cravings, as the food they provide is so delicious like any of the McD. Great service by the employers and they support a lot of students to find an earning to survive in this country. It would have been better if there was enough information provided for a new customer, like to get refills for their drinks and find extras. Just to say as a thing which need improvement, not a major thing though. Personally, like the location of McD which has a lot of restaurants and cafés. The lane is a paradise for foodies and long distance travellers.
Most McDonalds are run by cheap people who only care about money
This location used to be great I think over the last few months it must have had n ownership change or management change. The wait times are extremely long now, staff are getting orders incorrect. The staff don t seem to know what they are doing there is no systemic approach like you see in most McDonald s. I ve heard management yelling at staff in the back on two occasions which I find very unprofessional. This review is based off my visits from the last month or so this is not a hastily written review or a one off experience.
Service was amazing the person assistant with the order with his safety vest was so helpful and kind
Friendly place
They messed up my order, mistakes happen I understand but the attitude when fixing the mistake was very disappointing. I ordered a meal with a fries and large iced coffee with some other burgers as well, I was asked to park while they made the order, I was handed the wrong size coffee but didn t complain,then when they brought out the food there was no fries. I politely let the guy who brought the food out I was missing a fries and he was cool and ran back inside. Then a lady who looked very unimpressed walked to my car with a bag and said you didn t order fries. I explained the situation about the meal and wrong sized drink she handed me the fries and walked away rolling her eyes. I don t like being made to feel like I m the problem when I simply asked for the proper order.
Typically the wait times aren t too awful, depending on the time of day. The service is pretty average at best, not too bad and not too great either. The drinks are usually good, particularly the new Fruit Splash Beverages. The food is alright, typically sloppily made which can be quite irritating. Can t beat the convenience of the summer drink days however!
Its Mc DSouza what can one say.
Too inconsistent for me. Some days great fresh hot tasty then next time opposite. I now frequent Wendys Fast Eddies but like Arbys the best.
After spending over $60, when grabbing food I asked for 2 sweet and sour souces. Apparently they change for them and would not give even one. Update 1 year later: Ordered additional souce as I remembered they dont give any for free. They didnt place it in the box. So apparently you cant get one even if you pay. Funny it was the same old miserable woman from the year ago.
Got a hot fudge sundae. Only issue was no nuts for it. She didnt say if they no longer offer them or they were out. Just they didnt have any
I took my parents and daughter for breakfast and the service was excellent and the food was delicious. We will definitely be coming back and recommend others to come for breakfast at this location.
Food is sometimes not hot ,?
My experience at McDonalds was the worst because the girl named BABITA was chewing bubble gum while she spoke to me, which was disgusting. She also had an attitude, was quite disrespectful, and had no idea how to interact with customers.
you guys forgot my nugget sauces.
Frappe and iced coffee were delicious , parking lot was a zoo as always, many ppl parked in pickup spots for mobile orders , frustrating, but got our order quickly
Could not tell me what is in a wrap
Wow! Fast. Friendly. Accurate order in the bag and my coffee came exactly as I ordered it. I m a happy guy right now. Little things sometimes. Kudos to this crew managing so efficiently and with a smile during a very busy lunch crowd. You should all come to McD s at any Toronto location and show them how to do it!
I haven t had a problem with this location yet. Been through the drive thru only.
Well they sure skimped on the meat on the grande big Mac, I think theres more meat on a quarter pounder.
Its fast food exactly that fast food. Service was good food tasted as it should.
Came to this McDonald s to get some lunch with my family and first it took over 20 mins to get our food and then my daughters burger was hard as a rock. My burger was a completely different burger then what I ordered, and then when my husband brought it back in to be fixed they picked everything off the burger and handed it back to him. After an hour we finally got our food right. 0/10 do not recommend this garbage place
I m here to specifically complain about your nugget counters. If we order a 10 piece, we expect TEN NUGGETS. If we order a 20 piece, we expect TWENTY NUGGETS!!! It s rare that this location gets the count right. It s always less than I pay for and it s highly irritating. PLEASE ensure the employees assigned to this task are able to count.
Its McDonalds anyway. You know it.
Had a great experience with the staff here! I came in at around 9:15pm where it was extremely busy. While I was here I witnessed a lady ask for the manager because of something to do with the ice cream, a few minutes later a little girl went up to the register saying how her and all of her friends got the same toy in their happy meal and asked for the squish mellow toy, the lady at the counter told her that they didn t have any, the little girls mom then got up and raised her voice saying are you kidding me?! No ice cream and now no squish mellows? The lady at the counter continued to stay calm and kind. I feel bad for the workers who had to listen to these ladies and all their kids running around. 10/10 service!
I hate human DNA in my burgers. Ew never eating here ever again...poison Dietary restrictions: Dont eat here if you have a diet. Do not eat here if you want Human d n a burgers Food : 1/5 |
Tables were empty and dirty. I cleaned ours off. I understood how busy it was. Parking: Theres alot Kid-friendliness: Happy meals
We had lunch there today. Andy Carew was so nice and friendly. He was cleaning everything! Such a nice change from other places. Well be back
They dont know how to answer the intercom alternately. 4 cars behind me got their orders ahead of me and then they even made me wait for my order. Poor service.
Waited at the drive though speaker for 5 minutes watched other cars got there order taken and drove, ended up driving to the window to order and the manager at the second window called me a liar
Wasnt crazy busy and took >15 min for a single order of a large mocha... quite a few parked waiting for food from drive through.
Great service. Quick . Love the self ordering machines
The staff are always fast and polite. No complaints!
saw a midget, 5 stars
No salt on our fries last night...sorry McDs still not a fan...
Always big Mac a giant mess
We door dashed last night, only received 7/12 cookies ordered. The 7 we did get could ve broken your teeth trying to eat them they were so hard. Called McDonald s, he said to come in today and they would give us edible cookies. Go in today and whoever said this last night never wrote it down, never said anything. So therefore I ve still paid for 12 cookies I didn t get and couldn t eat. Disappointed is an understatement.
receipt was thrown in poutine as well as fork. no added sauces with my nuggets that i paid for. girl at window opened window tossed food at my girlfriend and i, and said here you go and closed the window.
Cheap prices food quality below average. Amazing Christmas decorations.