McDonald's in Spruce Grove

S. L. O. W.

Quick and tasty

It was quite fun, the lady cleaning the floors was enjoying herself singing some songs, and I quite enjoyed that.

My husband and I feel all McDonalds are getting slower with their service inside. It seems they look after the drive through consumers better than consumers inside. All staff are great and the food is good. Thank you for your time reading this. The three stars I gave are on the service. I would give the staff five stars. Three times I ask different staff, please hace someone fix one of the women washroom door stall . Its still not fixed. It has been three weeks now. Grace

Ripped me off didnt get my monopoly play pieces got two on my coffee. Two meals were missing 6 plays

I had and issue with the app but Franky had amazing service and help me. Amazing!

We ordered habenaro dip on the side and they deducted the money but there was no dip in the bag and the fries were very old .

Just stopped by for a coffee and to access their Wi-Fi and power to use and charge my mobile phone. At no cost. Kid-friendliness: There is a monitored side room for the kids to burn off some energy while adults can socialize in a quiet environment constantly watching on their kids. A nice safe setting.

Not sure why they always have to close their McFlurry & shake machine for cleaning after 8pm every night..

Im hoping that they keep the Big Arch on the menu. The Big Mac is no comparison to The Arch. The Big Mac has changed considerably through the years, very disappointing. If you havent tried the Big Arch, you dont know what youre missing!

Old stale fries at this time of day 2pm yuck

Bug in coffee cup squished onto side from another cup stacking on it

Good service, nice employees, improved so much from previous experience.

I didn t catch the name of who was working the drive thru at 3am on aug 28 ,2024 but give the man and the manger a raise amazing people .

Might be closed I haven t moved in the drive through for 8 minutes

Fries were hot

What is up with this place always parking you up and making you wait every single time,

I have went several times at night and a guy that takes your order and hands out the food is extremely rude can t believe he still has a job

Why cant you get anything more than a small water? We offered to pay for it, and nope, so you can you pay for a large pop but cant pay for a water? Make it, make sense

It was alright inthe drive through we got what was ordered, but people need to remember we call it rotten Ronnies for a reason

Very good environment

Got a coffee, it was lovely

Rude and always no matter what makes me pull to the front and wait. Last time I was sitting out front for almost 15 minutes (which isnt the first time I had to wait that long) after stopping here on my way home so I wouldnt have to waste time making dinner that day as I had to get up super early the following day after working a late shift. Do not recommend.you

Addition careful when ordering as the kids here put glassware on your orders and charge you more for a meal. Nothing extra in the bag. Order was not taken and clarified, or a total given at the empty drive thru s speaker. I did not order or substitute pineapple chucks for fries in two happy meals that were ordered with cola and fruitopia. Was the ketchup for the pineapple chucks, nasty.

First Window guy and guy who took my order (same guy) at 10:53 at night on August 13 is very nice and seemed happy to be there sometimes the night employees don t seem happy to be serving customers and can he stand offish but tonight the window guy was extremely nice and pleasant, unfortunately I did not get his name

Slow drive thru, girl taking orders messed our order up despite confirming at the window Useless. Always mess up the order somehow Food

McDonalds is McDonalds food is good and service was fast. Kids loved the playground Food : 4/5

Rude ; incompetent employees

This Macdonalds is like every other. Although it looks a bit better than average Macdonalds. Parking: Its difficult to park near it, but not further away. Kid-friendliness: Its surely kid-friendly! Wheelchair accessibility: Accessible and easy, nothing more to add.

Always get my order correct and the food is decent.

Quite on the ice cream, it would be great if they would fill up my cup right up

Ordered a quarter meal, nuggets, and McDouble . I had the Chicken nuggets. They gave me food poisoning. Was up half the night with pain/vomiting yesterday. Would not recommend the nuggets. Also stood awkwardly at the counter waiting for service for a good 6 -8 m before someone even came over

Thier was one girl working thier and shes so sweet,

Went in, ordered a happy meal, mcdouble meal and a 10 pack of nuggets. Took over 10 minutes to come to the table but cars were flying through the drive through. Food overall was luke warm to cold. Overall, ok experience but not an amazing experience.

Can you PLEASE put ketchup in our bags!! Common guys! Every time.

I got the all you can eat ribs. The BEST ribs I have ever eaten in my 47 years of living. I will be back.

Went here tonight (June 18th, 2024) at around 11:10, ordered a quarter pounder add mac sauce, double cheese burger add mac sauce and a jr chicken and the drive through line took almost 20 minutes. got home, ended up with a double cheese burger with lettuce? a quarter pounder with lettuce? and they seem to have subbed my jr chicken with fries (they were cold and soggy too)???? i was charged for what i originally ordered too but got no receipt and don t want to go all the way back. This is like the 3rd time this has happened.

Efficient staff, with meals as advertised. Going to miss the krinkle fries

Do not use the play place for your child!! I went in the play place with my little guy and its disgusting!!!! Dirt dried ketchup everywhere. That play place has not been cleaned in years!!!! I took photos to report to Alberta Health. There is so much cakes on grease and dirt on the play place I reported it to an employee, the employee didnt even care she said yeah we dont clean the play place. I was shocked!!!! Dont take your children here!

its mc donalds

I tried the ghost chicken burger. It was spicy and delicious. Now, they have the promotion of $1 for coffee . Food

Great place to take the kids and friendly staff

Nice place for kids

Tried to park us for kids pack with just a cheese bun. When we refused the food showed up

Worst McDonalds ever! SLOW SERVICE, More concerned with serving the drive thru customers than in restaurant

This is a good McDonalds. Id say this one prepares food better than the newer one in Spruce Grove. However, check your food as I found they do make more errors. Ill take small errors over poor preparation any day!

Bad service, employees dont care about their customers, makes us wait in drive thru for little food, doesnt make our order correctly, doesnt listen to our order and make us pay extra. Just a bad store, i honestly wish the best for you guys

Why have a drive thru if youre just going to make me pull over and wait every time? A big Mac meal shouldnt take extra time to make.

fast and friendly

Worst McDonald ever messed up on our twice and still couldn t get it right!

Parking: 50 spots & back street parking Wheelchair accessibility: ramps from parking lot, automatic doors Food : 5/5 |

Okay no place like this place . Friendly and helpful staff and ad-joining play place that actually, from what it looked like when we were there, will soon be featuring a birthday room inside the play place Kid-friendliness: Play place and birthday room were awesome :)

Play place. Busy. Fast.

This place is awful always get orders wrong and the Asian lady acts like your stealing her food when you go back after they make a mistake it s so bad I won t even go there anymore as they mess your order up and then act like they are giving you free food when it actuality it s not they messed the order up . I see her cause many issues over and over . It s sad as customer service is zero .

always busy never clean food is always hit and miss .

We ordered breakfast. Went through the drive thru on our way to a hockey game out of town. One of the sausage and egg McMuffins actually did not have a top! It was literally only the bottom with a sausage and egg on top. Had no time to turn around and go back...but really? Come on guys.

Its ok

Its McDonalds, and I dont expect much. Normally well kept for a 24 hour place, but service could often be better.

The replaced the mayo on my mc chicken with seman.... I was violently ill and had the worst explosion of my life.

Typical McD but the staff are good.

It was like every other McDonalds in the history of McDonalds... Chuck Neufelds Sister is the best employee... Friendly, Kind and she goes to church on Sundays... Just a Winner!

Greatest

I ended up giving my daughter raw nuggets once. Was really grossed out and worried. I called to let them know and the lady on the phone gave me 3 free meals. I was generally more worried about my daughters health and her having eaten raw chicken

No toilet seats in the Banos. No soap to wash your hands which means the workers probably cant wash up after going yo the bathroom. filthy business I wouldnt dare eat at this McDonalds. I was shocked! Oh McDonalds....you let me down.

They got all of the food right! And it was NOT a small order! Very polite staff.

I dont need to go here.

Awesome service on the drive through!!!! March 17 2023

Its a mcdonalds. What more can I say.

They always screw up your order.

Got my daughter a happy meal with a toy. Shes 3 mind you. Gave her the toy she looked at the little packet, looked up at me. It cardboard?....it garbage she then walked to the garbage and tossed the pack in. Ya that basically sums up my experience also. Mcdonalds isnt fun anymore.

you may ask why i give an overall 1 when most my scores are average 3 with 5 on service. this is cause although service is always polite i continually get sorry were currently not operational or open in drive through. now keep in mind this happens constantly to me during the nights..my work schedule doesnt let me do early times...now if this happens once in awhile fine but no it happens to me alot...furthermore its not a steady time when it does...usually happens between 11pm amd 3am in there somewhere. they say sorry system down...its as reliable as the mc d ice cream machine meme

Terrible service. Always seem to get the order wrong or take forever. Have given them many chances.

Its a McDonalds

Its mcds .. .got everything I orered, so It was good

Waste of time, ordered food in the store, number came up on the screen. Number disappeared from the screen 5mins later, asked one employee what happened to my order as several other people had picked up thier food, she looked at the screen and then walked away and started making other orders. I waited another couple minutes and nothing so I asked for a refund, Im assuming the manager came up to put through the refund, no sorry or we apologize...just what do you want to do? Terrible service!! It would be zero stars if I could pick that.

The shift manager running the store this morning was terrible! She was sassy, rude and ignorant. Shes was very combative and didnt know how to do her job. Should even work in fast-food.

Kid-friendliness: Very kid friendly Food

Every.single.time I GO HERE THEY EITHER SCREE UP SOMETHING OR FORGET SOMETHING. the drive thru is bad for that because last time I went they gave me a mcchicken instead of a Mccrispy. And forgot a Big Mac entirely! Time before that no straws. I can go on. Avoid this place at all costs. Stony plains is closed for renovations so I have to go to one of the spruce ones. Figure it out. Scammed for 4 bucks for a Big Mac. Do better.

Went for lunch, originally they tried to give me the wrong order. Fries were old, and going cold by the time I got them. Items on menu that I had ordered that showed as available were not available. Ordered the chipotle burger they have on right now, literally could only taste the bbq sauce, didn t taste chipotle in the sauce either. As far as the stores that are part of the local franchise, this one has fallen from one of the better ones to one of the worse ones. Skip this location, go to the one in Walmart instead, same franchise, but staff at the walmart location treat customers amazingly, remember you and go above and beyond.

Brought coffee there..mid age lady was very nice.

Best place for a quick lunch!

Went through drive through and these fast food places are half time fast food. But we still have kids who like it! Food

Been 14 minutes since I ordered and I m still waiting. Has to be the slowest McDonald s of all times. Go to the other one

We only go to McDonalds because our grandson wants to the food always makes me sick to my stomach it doesnt mater what I eat. :(

Right off the bat Im confessing Im not a great MacDonalds fan but our two grandkids Love it ? ? . We sat at these 3 tables that are close together and was perfect for our family but they were all dirty . We sweep them off with a napkin. The food was quick and hot . The Grandkids liked playing in the kids area thats rare to find these days . The food came in take out bags and discovered we were short 1 quarter pounder burger . A quick trip to the counter and problem solved so no big problem. Reminds me how often and its too often the take out order comes up short, and not easy to fix . Kid-friendliness: They have an open Kids area . Looked like the grandkids liked it .

Terrible service, the chicken sandwich was cold. Fries were not even filled. It looks like someone punched the burger before they packed it. Very dirty on the inside. Surprised this place doesn t have infractions. Food

Ordered. Got them to reread the order at the payment window. They still argued that I only ordered 3 drinks while I ordered 4 meals. Food : 3/5

Not sure if it s worth review as I m sure no one will do anything about it, but sent my food back twice. Asked for the handicap bathroom to be unlocked as I had a service dog and can not fit in regular bathroom. They said the key was lost. Asked to see the manager, but she wouldn t come talk to me. I said to the worker so you can t accommodate a disability? They just shrugged their shoulders. Later, I saw the manager sitting on the curb smoking while the restaurant was failing at every turn. I know we shouldn t expect much from McDonalds, but I wonder if the media got wind of them not accommodating a simple bathroom for disabilities, if they would take notice? Wheelchair accessibility: No accessibility for wheelchairs because they lost the key ????

This place is literally horrible people cant understand and mess up the whole orders everytime I have came here. You work at mc donalds it should be that had to listen and cook

Man, I cant wait for the Stony location to open again. Went through the drive though when it was slow. The lady on the mic was nice but slow to take my order. The ppl in the front window seemed very stressed and not too friendly. I then had to wait for 7 or 8 min for my food (to be fair it wasnt breakfast time and I got breakfast, so I expected a little wait). My fries were ancient, floppy and cold. The egg in my McMuffin wasnt anywhere close to fully cooked. Even my ice coffee was devoid of coffee and pretty much all cream... Even by McDonalds standards. Just pure white. Not coming back to this location. :-/

Terrible service, got the order wrong, no cheese on the burger and out of ice.

My boyfriend and I had decided to order here through the drive-thru and as soon as we ordered, we had to wait for fries. As soon as we were given our food, we were rudely asked if we were leaving immediately. Meanwhile, we had went through the drive-thru which obviously meant we didn t plan on eating there. So for this employee to rudely ask if we had planned on leaving right away, was very disappointing. I suggest you go during the night when the professional elder lady is working. At least that way you get great customer service.

Make better choices people.

Great place to get what your looking for all the time.

Never get my order right when I go here. Foolishly keep using due to the convienant location on way to Stony, end up with half the order discovered when I get home. No longer using.

Clean and fast McDonalds. No complaints

Kid-friendliness: Indoor playpark available Recommended dishes

Glad they still have there play center

when I went to the drive thru they were busy, I patiently waited until I get to the speaker where they will take my order. it took them about 15-20 minutes to tell me that I could drive up to the first window so that they will take my order. I get that they are busy, but at least let the customer know if you cant take their order right away.

Im not sure what happened there today but it took us 15 min to get our 4 meals, was not very happy especially when you see tour food sitting on a tray waiting to be served. Parking: Lots of space to park

Apparently if you are paying inside by cash they don t give a rats behind about you, myself and a gentleman with grandkids in front of me weren t even acknowledged by the 10-15 staff working, I ordered on the kiosk to check item prices but paid by cash. 7 other customers were placed in the kiosk(pay by debit) before a single employee even said anything to the man in front of me. Just to add insult every single order on the screen was served off before my order of a single sausage muffin and a drink was made awful, awful service and shows they only care if they can get you in and get you out. If it weren t inconvenient to go to the Century Road location and if the Stony Plain location offered refills I would never visit again as this isn t the first time they ve ignored cash

Noise environment

Came through at 3:07am as I was passing through town to Edmonton and the lady said it was closed!!! The sign said 24hrs and it definitely was not. Very disappointed as Ive had an extremely long drive to Edmonton. I guess I shouldnt expect a small town to adhere to their signage. The lady was very rude too. Sad to say but Spruce Grove is a sad addition to the corporation of McDonalds. Should have stopped in Stony Plain. Early morning of August 18th 2023. Dietary restrictions: BAD SERVICE!

Very disappointing service! Went through the drive thru to order breakfast. Took way too long to receive our food & NO BACON on my husbands bacon & egg breakfast bun.

I was going to McDonald s and i asked them for lemon fruit splash and 10 pc nuggets with sauce .When the order arrived the fruit splash tasted like water and they didn t put the sauce in the bag or even a straw.

Food delicious but a lot of whiny 5 year-olds running a round

Even if it looked like the picture, these indestructible non expiring buns...surely they have a best before date? I keep getting the driest McDonalds bun every time I order from here. Or my order is just plain wrong.

I love this place! Efficient, friendly staff and amazing food service :)

Went through the drive thru around 1130pm and the guy was super rude messed up my order gave me cold food and was a prick about everything. Hard to get good service from anywhere nowadays but everyone seems to expect more money for less work.

As far as McDonalds go, this place is fairly top notch. Lots of space. A play place for kids. Lots of big windows is nice but was almost too sunny... maybe need some light blinds? Kid-friendliness: Has a play place!

Their operating model is take orders in the drive thru and pal people out front to keep their order numbers short. They also wait until multiple orders are ready to take out before bringing the food. Its not a one off, its their consistent practice

Address 310 St Matthews avenue, spruce grove AB Oct 04 at 04:40 AM- I ordered med coffee and everything bagel, there was no one there in the drive thru, was very quite. The employee talked and acted very rudely. After giving me coffee, he told me to wait in the curb side for pick up of bagel. There was no one behind me, no any other order. I waited 5-7 minutes, but he didn t bring the bagel outside. There was no order, it was only me. I drove back to the drive thru, he acted weird and handed my bagel. I asked that if no one was behind me and you also didn t have any orders, why did you ask me to go to curb side for pick up and why you didn t bring the bagel outside. He didn t have answer but behaved rudely. Probably he didn t want to make bagel in front of me.

So 8:30 in the morning and a grandfather with his two young grandsons come in for breakfast. Outside you have a homeless POS bothering them for change or a cigarette and inside there s a smelling homeless POS sleeping. When is it ok for young kids to be subjected to garbage like this. Go and tell the manager and she says nothing she can do about it. It s like a zoo there. Disgusting

My kids love it just like I did when I was young.

This is one of the worst McDonalds Ive been to. Breakfast was already tasting old and lukewarm at best at 6am. Wont make that mistake again.

Meh

Place place is great for kids They have a party room, but wont let any groups use it. Food

Its your average McDonalds with average food, one downfall about this location is youve always got a few goofs missing mufflers in the parking lots trying to show how cool they are by Ripping through the parking lot or just reving their #%&@ box trucks for no reason other then to be.....

Service is not attentive and will constantly forget mains for your meal. Services old nuggets and fries well past their prime. Food

Every time I want late night milkshakes the drive thru employees tell me they are closed. I m not too sure why they would turn me away when McDonald s is known for their 24 hour drive thru . Not impressed

Went into the restaurant last weekend for a quick coffee and breakfast bagel. Was immediately approached by an employee who got into my personal space, screamed at me, then barked like a dog. Followed by a loud howl. I assure you that this is no joke. She then walked away, seeming quite pleased with herself. No one seemed to be phased in the least by this. I thought briefly of Orwell s Animal Farm and then of the futility of launching a grievance due to the numbing effect of the modern corporate hellscape. I ought to get up earlier and prepare my own breakfast. That way, at least I can eat in a comfortable, familiar environment.

The coffee tasted like they forgot the concept of putting coffee grinds in the unit to make it. Creamy water. Honestly confused how a coffee can taste so god awful.

Food is always consistent when you have that Mc Ds cravings. Fairly clean, but the pop station was being fixed so a mess is to be expected. Like I said, consistent as always. Kid-friendliness: Play Place is great for younger kids.