McDonald's in Spruce Grove

Thank you for great service and delicious food Thank you Nirap !!!! 5 star ! Food : 5/5

Lovely people in the mornings. There have been some mornings where I was not in the best of moods but than some of the ladies really put a smile on my face, thanks for serving people and not just the numbers!

Terrible McDonalds. Wait forever for your food if go to the restaurant, and if you order online, good luck if you get what you order.

If you order a box of 10 or 20 McNuggets, they will always short you nugget or two. Two times in a row now, the box has been shorted. Youd think after waiting 20 minutes for our order, they would get it right but alas, nope.

10 min to get vanilla cone

Cold food wrong topping on food. Barely any acknowledgement of customers who come to the counter to order.

There was a guy doing an amazing job cleaning around the area inside and outside

Did not see a clown anywhere

Quiet, clean, new

Last two times I went at night were awful. First time they made me pull up when I was the only one there and during their system update I was waiting 20 minutes, obviously frustrated. Second time I go back it was the same person in the window and it seems they intentionally made the food wrong, shorting half the order and making the burger drown in sauce

Wont give cup of water with meal. Not paying 2.49 for a water bottle if they cant include it in the price of a meal.

The food was good. The service was good. Busy place.

My daughter and I went to the Westwind Latin for lunch yesterday. We ordered 2 Xtra value meals, big mac and 1/4 pounder with cheese. We paid for the order and waited at the next window. She gave us our drinks, and we waited for a couple minutes before we were asked to go to the next window. We waited and waited. We counted 14 vehicles pass us before somebody came to the window. It was the manager, she began to hand us a mcdouble and small fries. I said we are waiting for the 2 Xtra value meals. She came back a few minutes later with our order, I asked her what the delay was. She responded with, I talked to them and slammed the window closed and walked away.

Huge thank you to the lady at the drive through window, for your help with the app. You should get a raise. To the manager behind her telling her to hurry up I was not impressed, customer service should be top priority. If you wanted it faster maybe you should help and take some orders.

Worst McDs in all Spruce. We ordered food specially for an allergy, they screwed it up and wouldnt take any responsibility in fixing the issue. Talked with two managers to basically be told SOL. Their only solution was just to rebuy the order. No refund offered, no true apology.

Grabbed a summer iced coffee - it was great!

I am so unbelievably discontent!!!! I ORDERED A SPICY JALAPEÑO MCCHICKEN AND GOT GIVEN A NORMAL MCCHICKEN. This ruined my entire day and it was going good before. Such a bland sandwich and when I have to pay extra for the spicy jalapeño just for this corporation to go behind my back to steal my hard earned money. I cannot support this establishment anymore.

Drive through or skip. Items are always missing at this location, and Its starting to get extremely frustrating. The packing here is really bad.

Worst McDonald s ive ever been to and I used to LIVE IN EDMONTON Every single time I ask for no pickles I have to take it back and WAIT ANOTHER 5-10 minutes for the right burger . They are incompetent people and should be RETRAINED. Never coming back and I don t recommend you go there either .

I just came to this location and went in to the restaurant to get a takeout order.i was extremely impressed the customer service, I did not catcher her name (melee ?) or something, who seemed to be a team lead of some sort was bouncing around dealing with different issues was very calm and composed .

The soft cream is delicious

i asked for extra pickles and theres not a single pickle on my burger

The young lady that was working on June 30th 2024 at 11:38pm at the drive through and at the pick up window ( 16A 310 St Matthews Spruce Grove, AB). You need to pick a different profession. Customer facing isn t your forte. To tell a customer they need to tell you what they order when at the window is RUDE! And telling me you don t need to ask that question!!! Is unacceptable.

Horrible. I BOUGHT a sausage McMuffin meal and they refused to give it to me because the kiosks would not print my receipt! I told them to check every screen and system but they refused to get me my order, manager did not do anything or help the situation as well as give me a refund. Instead she called me weird and gave me a lot of attitude for not having online banking.

Un trained staff, charged me twice for my coke while i already paid for that online. When i asked for refund they even didn t know how to refund it , manager failed to handled the situation.

Bitter, wicked people working here.

May 26/2024: this location has seriously stepped there game up! The food I ve gotten recently have been picture perfect, hot, delicious and served in a timely manner with a smile! The parking lot seems to be cleaner and overall the atmosphere and quality have seemed to have improve tremendously. Jan/2024 Update: in the last three months the quality of this locations food has significantly improved. They haven t forgotten or messed up anything on one of our orders. Still no dairy free option for McCafé but I ve just accepted that I can t get coffee from anyplace that doesn t specialize in coffee and have moved on with my life. This location is garbage. Unfortunately I live out of town and it s the closest location for our home. The staff always has attitude, the fries are always soggy to the point where I don t even bother ordering them anymore, nuggets are either over cooked or soggy, they DONT offer a NON DAIRY option for their coffees and lattes and there is ALWAYS something missing or wrong with our order.

Im getting so tired of always getting bad food ! Regardless of the meal , its all bad ! My last experience was for breakfast. The bacon and egg macmuffin had 1 tiny piece of bacon and cold ! How is that possible . McDonalds as a whole has gotten so bad over the years . Its the reason I go less and less each year !

Misleading menu boards in the drive thru with fine print which restricts prices to only some customers who are interested in installing an app on their phone. If it s not for everyone, don t advertise the price in the drive-thru. Just for a happy meal for the kid. Fries were only 1/4 full, basically empty. No yogurt inside Chocolate milk was sticky outside and no expiration date anywhere on it so we had to dump it to be safe. No receipt provided. The Golden Arches aren t what they used to be.

i love mcdonalds but this location is very bad in packaging. crumpled napkins bottom the small bag. the fries on top which can be easily spilled. the oil drip of the fries went to the napkins but looks more used napkins

Slow

This mcdonalds has really gone downhill in the last couple of years. Just now I sat in one of the drive thru lanes, fully ignored, while 3 cars had their orders taken in the other lane. Total it took almost 10 minutes to get myself and the 5 cars in front of me who had already ordered through the drive thru. If youre going to make us wait that long to complete our orders you should at least make sure we get fresh fries. Every sane restaurant in the world has fresh food moving quickly during rushes. And if were going to wait that long for our food it should at least be the correct food. If I order nuggets and a burger I wanted nuggets and a burger, not nuggets and some more nuggets. 2 stars because the coffee is good and fresh in the mornings. Its only dinner time that sucks Figure it out

Double Big Mac is a rip off. Minimum burgersize more like a generic gas station breakfast patty. Way too much slimey sauce. The buns disintegrate as you pick it up. Service was good, polite staff. Table was needing cleaned so we moved to another to find food debris on the seats. A+W run clean and tidy places and dont try to disguise the lack of flavor with excessive sauce. My money will be spent else where in future.

Rare they will get your order correct. You will always have to wait in the reserved spaces even if you re the only one in the drive thru. McFlurrys are very over priced! The toppings are not mixed in throughout the ice cream leaving you very disappointed. They say that s just how it is because the mixer dosent work the same as the old one this is because they changed to crappy wooden spoons because they are trying to save the planet . It would be lovely to get fresh fries, along with melted cheese on your burger that you have to wait 15 minutes for usually. I don t recommend this location to anyone passing by!

Buying bags suck make sure you bring your own bag and save the trees

Took out the new avocado ranch wrap, and got food poisoning I thought mcd was the safe food. So upset

May 11 2024 stopped in after driving 12 hour to pick up a burger at 9:38 pm. Drive right backed up very poorly trained staff, basically kids. Watched a kid drop a receipt on the floor, pick it up, did not wash his hand and continue to serve food and drinks. Told him he really should wash his hands after picking stuff off the floor, his answer was ok. But continued to serve food. Left without any food or refund. Training your staff in proper food handling techniques. Unknown bonus ingredients in breakfast burritos! Picked up breakfast here this morning on my way to work. Took a couple of bite of the breakfast burritos, and the had something of unknown texture when I chewed. Not 100% what is is, possibly part of a cleaning brush bristles that is coming apart, however you think this would have been noticed before adding the ingredient to the grill!

The likelihood of anyone actually reading this, is slim to none, more importantly anyone thats actually going to do anything about this comment to improve the quality will definitely be none. The two newest products to hit fastfood restaurants this year would be the Tim hortons there version of flat bread pizza. The only pro here is, the time it takes to get prepared, unlike McDonalds real pizza from long ago, which in my opinion was 1000s time better, which took a lot longer to prepare. Timhortons flatbread pizza is very flat, on taste, quality, quantity, yet they still charge a premium. Stay away save your $$$$. Sorry McDonalds you dropped the ball in my opinion & many others according to online reviews regarding your new grimace purple shake. You should be honest & warn people that the name of the shake is probably what you will do, once you realize, yet again not only have you wasted your time, but your hard earned money as well. On nothing more than a vanilla shake with purple food coloring. Shame on both Tims, & McDonalds.

I don t know what has happened in the last few weeks but literally every order we have made has been completely wrong or missing something. I literally got served a bagel with a slice of cheese, we will no longer be supporting this location. We keep wasting our money for food we didn t order.

It is the most horrible food ever. It was all cold. My 7 yo and I waited for half an hour while the Skip got their orders firsts. The toy was just a paper puzzle...never ever never will I go to a McDonalds again. And neither are you. Theyre done. Please do not support this gross disgusting food franchise. That was NOT food by any stretch of the imagination.

The usual mc Donalds !

Dont get me started im not going into details cause I feel like it always is my orders that are messed up and I think its by choice... not saying anything else besides this Ill be actively going out of my way to go to the McDonalds that is on the opposite side of town just to avoid a headache, or just going to stop going to McDonalds completely

Second best McDonalds location in Spruce Grove!

I got a sandwich ordered with no pickles during a relatively slow hour of business for this location. There is no quality control. My sandwich had pickles, the cheese was 1/3rd on the sandwich and 2/3rds hanging off and they applied ketchup to the outside of the bun. I can confidently say that this is the worst fast food location in the area and I will be voting with my dollar by taking my business elsewhere - I advise any readers to do the same.

Dietary restrictions: I really like the muffins. Food

Only ever go here to get french fries for my kids thats bad enough . Dont recommend MacDonalds anywhere on earth but the staff were friendly and the building was clean while I was inside including mens bathroom

My Husband bought an order from this McDonald s early this evening and the food was the worst it has ever been!!! He got two Big Mac meals and the buns were so dry they literally crumbled and the lettuce was old and had a funny taste. I ate about a third of the burger and got a real bad taste in my mouth and had to spit it out, I actually gagged and thought I was going to throw it up! The fries were also cold and I assume they sat for awhile before being put into the bag!This is disgusting and unacceptable when they charged $32. The staff really need to do better if that is even possible!! So now I guess I will have to cook us some supper because neither of us could get through it before throwing it in the garbage!

Excellent experience

Very bad customer service . customers are waiting , but seems like the staffs don t care about them .

Not great I was the only order inside and they still got it wrong i ordered guarter pounder blt and recieved a cold double patty burger with onion and bacon while waiting for this meal they didnt even give me my cup so i could have a drink as the staff here seemed to involved in their own conversations to pay attention to what was going on around them

Horrible, absolutely horrible went here at 1 am balls sweaty, fingers cold and no moms spaghetti, i thought that i could get a nice hot chocolate at the drive through, i waited and asked i would like to order something and then the voice came on and the nerdyist voice said we dont take walk ups horrible i had a heartattack, and i left broken hearted

Clean, friendly and fast service

Hello my fellow people. I know their screens are on at the drive thru, but the lights are off inside. They are closed! Don t wait at the drive thru unless you find it fun.

They make so many mistakes on your order, I recommend never leaving without checking your bags that it has everything you paid for. Lot of things missing always.

It is a simple concept. Order your food Pay for it Recieve it. Hard to do when you cant get past the first one. It is pretty bad when working a drive through is above your mental capacity. How can you work at a McDonalds and not know what a McDouble meal or a Big Mac is? Pretty bad when leave in frustration from a McDonalds because they are too stupid to take an order

Never use their app to order. Door dash came twice, both with the wrong orders, 2nd time they came with some of our food but missing lots. Talked to the store, Customer service 3 times and 3 weeks later still waiting for a refund of food O never got!!! Never again.

Really clean, friendly helpful staff. Bathrooms were even nice. They offered to bring the food to where we were sitting and even filled our drinks for us. Great experience as far as mcdonalds goes.

Been sitting here for 25 minutes waiting for a coffee just for them to come and ask if Im waiting for something..... wow

It s like 2 large chicken nuggets on a bun smothered in delicious Big Mac sauce. Not bad

Food was hot coffee was hot as good as you can get at McDonalds

I love it when I go there

Very dirty, not one table cleaned but only 2 people in the place.

Staff was very friendly and the service was very fast.

Guy in drive through needs to learn customer service and maybe loose the attitude would be nice

Just another McDonalds

Very friendly staff for most of the time. Of course, you still get the Not so friendly staff by times.

Order is never right!! Always have to wait forever. Even if it s for the simplest order.

Good coffee

They got a nice lady

So I go to this McDonald s everyday & i am nothing but nice & the employees are really nice to me except for an employee named Kelly. I honestly don t know what her problem is with me, but she s always angry at me and I don t know why and she is to old to be working in customer service & she talks very rudely to other customers, especially SkipTheDishes drivers and DoorDash drivers and Uber eats drivers. I hope she gets fired or quit & i hope someone important reads this.

Mcdonalds experience. Who doesnt know that Vegetarian options: Salads and fries Kid-friendliness: Its Mcdonalds Wheelchair accessibility: No stairs

Cold burger.

The app works amazing , so are the staff !! Very friendly young people

Always forget my straw

Its Rare that I Dont Like the Food I Order From McDonalds... How Ever , Twice in a Row, I Ordered the Fillet o Fish.... Each Time ONLY HALF of a Square of a Cheese Slice, is This a New Recipe? Cut Backs? It Seems Silly to only have Half your Burger with Cheese. Food

Basically ignored at the till, i know they want me to use the kiosk but not interested in touching it, no pride in making your food, chicken burger put together very sloppy, no ketchup on one of the burger, 5 nuggets in my 6 peice, it just seems they dont care, not the first time either, just not going to go there anymore.

15 minutes to get a couple breakfast sandwiches. There were 3-6 young staff members staring at a screen at any given time. Half the staff had a lot of hair outside of their hair net

My mom ordered brunch we had the exact same thing as shes diabetic and didnt want a mix up with sugar. We got 2 burger combos they were good. We got sugar free syrup ice coffees with Splenda (Absolutely no sugar for both) and they both had sugar. My moms sugar spiked very high after the drink and she has a extremely difficult time bringing it down. She put her trust into this place and that trust is broken. Will not order again.

Absolute trash. Kelly(?) was nasty and rude. Over 20 minute wait for 2 items, nobody else waiting. Genuinely the worst McDonalds Ive been to.

Rather go to this location compared to the location close to the Shell gas station. Only have unfriendly service if workers are from other places other than here. Not all are unfriendly but a lot of them.. And no, not racist against others either. Just being honest on here..

Wonderful staff, so helpful and quick!

Is was clean but busy and my order was simple and short so not one to judge on Wheelchair accessibility: Easy access Food : 4/5 |

This place is horrible. Slowest drive through ever. Fries are always soggy. They miss items. Never going back. . It s McDonald s, but cmon man , learn to make things at least half decent. Whoever is the manager of this place needs to be fired . Worst McDonalds I ve ever been to in my life. This place sucks. I hope they go bankrupt

The food was hot and fresh. The restaurant was updated and extremely clean. The employees were very friendly. Excellent. Worthy of 10 s.

Not only are youre ordering people absolutely incoherent non-english and completely ignorant apparently they think that the parking lot is a garbage can please shut this location down immediately

Ordered food through drive through. Got it after 20 min and it was wrong order. Went in to get it resolved waited for another 30 min inside. I Never got my food, got fed up and left. Most expensive nothing I ve ever gotten

Horrible customer service. They don t even know the difference between a chicken sandwich and a hamburger. Idiots. Utterly disappointed as usual. Won t be coming back.

Good Service and clean place.

Friendly welcoming staff and warm atmosphere.

They never get orders right and feels like something out of a zombie movie whenever you re there.

McDonalds is McDonalds. Its fast food. Almost no difference from one to the next. Nothing stood out at this particular location. The staff were friendly and efficient, the food was as expected. We had to wait about 5 minutes for a fish burger, but that is too be expected as they dont pre-prepare them. It was the same at every location where we have ordered a fish burger.

Ordered poutine I got Fries with cheese bruh what?

Double Mac meat was stewed and cold. Bun fell apart. Fries were old.

ordered mcdelivery because of the mcflurry deal, no mcflurry included and mcdoubles were burnt. ordered a happy meal for the squishmallow toy, got a nerf gun

Went here at 1 am in the drive thru and I ordered fresh fries and 2 drinks. Got to second window and paid got my food . Fries were cold and stale and I didn t get my one drink but got the second and asked where my other drink is so I asked where it is and he said I didn t order it, so I Went back around to the window and told him I wanted fresh fries not stale. He said ok, he came back 40 seconds later, same bag same fries just reheated. I wanted to get his name but he didn t have his name tag on. Great staff . Not XD

Good service at a clean location.

Doesn t honour offers on their website or redemption of points thru app even when shown valid proof of coupon and a valid code. Poor service from a popular location.

My wife ordered 2 mcCrispy burgers with bacon and both burgers when checked at home said they were with bacon but didn t have any. A little disappointing! Wheelchair accessibility: Very accessible!

Coffee was on the floor told staff about ot took them 20 plus min to clean up.

I can t thank Presley enough for suggesting to serve my maple and brown sugar muffin warmed up. Made my day, thank you Presley!

Food was aight it was dons so i didnt have very high standards

Good place over all, service is fast and food is good

Everything you want and expect at McDonalds. I would recommend this location Food

Worst customer service I have ever received. Refused to honour their own promo, lied and over charged. Even saw their manager swearing at another customer. Avoid this location at all costs.

Its McDonalds what do you expect

Went for a coffee, glad i got the hot one! Service was okay. But washroom is a little dirty wgen i visited.

I love this McDonalds. Its a cozy atmosphere service is great but not much room inside. Bur if you wanna bring the kids here or your hungry at 3am this is your place.

Terrible service! If you order Breakfast asking for two orders of hashbrowns with your Breakfast mcmufffs. When you get up to the drive through to pay, you asked to pull ahead and wait for those hashbrowns . Only to find out you are getting fries. Waiting to hear that they stopped serving hashbrowns well someone should have said something . We were heading to the airport what a disappointment as well as rude staff! Not stopping there again anytime soon! I would have giving a minus for stars!

The gave me old nuggets and forgot my sauce. Went back again today after a few weeks and again no sauce on my burger, no salt on my fries, and they told me that there were stickers on the med fries and there in fact are not. Wasn t offered a refund just told me they would talk to the staff about it. I m not going there any more. I ve worked at a McDonald s for over a year and it s not that hard.

All that I wanted was coffee. They had it. The app didnt open. Food : 5/5

Same old MacDonald.

If youre going to have McDonalds in spruce this one beats the one off 16a no contest in every facet. Wheelchair accessibility: Has handicap parking, and button activated doors for accessibility

Lack attention to details. This has happened twice now. Ordered 2 overpriced McDoubles again .. Wanted 3 Pattie s, bacon and extra pickles, and all I got was 2 regular mcdoubles.

Glanced at the time and it took 11 minutes to get to the window to pay. Was asked to park in spot #3 because fries werent done. Got the entire order 18 minutes after placing it. As far as fast food is concerned, the wait times were deplorable. When food did arrive, it was cold except for the fries which were too salty to eat. Very disappointing visit.

Remembered a big Mac tasting better back in the day. Guess my tastes have changed

The food took a long time to come out the fries had way to much salt on them and burger was cold no napkins in bag

If you would like a cleanse, order the Thai chicken wrap from here fml

We order 3 meals. They gave us no straws, literally 1 napkin. There were egg shells in my breakfast sandwich. And the young guy working the drive thru was arrogant and rude. Food

Be prepared to almost always wait for your food in drive thru and the line can be painfully slow. I even waited when I ordered a plain english muffin with cheese, it was baffling. There is also one gentleman that takes orders who will ask you at least 5-6 times to repeat yourself. English is my first language and appears to be his so not sure what the issue is - I think at this point he does it on purpose. Also, several times I have paid for an XL coffee and received a large - so double check before you drive off. Good news is, I have always had fresh fries at this location.

Worst place for wraps

I found hair in my McChicken Burger

There is no one behind me.. go to spot 3?! Why can t I wait at the window?? And all I was waiting for was a breakfast sandwich:( As well watch out they get the order wrong often

Have to say this is the one..always happy service fresh hot food n not just the burger or the fries the whole order thank you sometimes mom needs kitchen break lol family enjoyed very much this treat...and thank you the ladies room open and clean top shelf place..mom.aproved

Service was relatively quick and the food came out hot. Really when it comes to McDonalds thats about all you can ask for.

I m so done honestly this is the straw breaking the camels back. How hard is it to put six nuggets in a box. Needless to say my disappointment is immeasurable and my day is ruined.

Depends on the day/crew, very hit and miss