205 Jennifer Heil Way #112, Spruce Grove, AB T7X 0T3, Canada
****Restaurant hours may differ from what is listed. Please call for the most up to date hours and for reservations.**** Boston Pizza is Canada's No. 1 casual dining brand serving delicious menu items such as gourmet pizzas and pastas, juicy burgers and our famous BP wings available for delivery or take out. Boston Pizza restaurants feature a sports bar as well as take-out and delivery options, making it a casual dining experience perfect for family, team and group outings of all ages. We have a wide range of options for your dining needs, choose from vegetarian, gluten-free, and kid's options. With over 380 locations, there's a Boston Pizza near you. Gather 'round at Boston Pizza.
We got married in October, and in good fashion something unexpected happened. However May was amazing individual to work with, she was extremely communicative, accommodating and very supportive. She made sure our guest that had dietary restrictions were accommodated, that the delivery was on time. I went in the day before to pay, and the head chief asked about how I wanted the pizzas cut which I thought was a special touch. I asked her to cut them to a smaller size than normal for the kids. We order two salads five pasta dishes and ten pizzas. Which was more than enough to feed all our guest. Next event I will call them first, for the value we payed and the wonderful service we received. Thank-you May for helping us with our special day.
We have had problems with this location years ago so we stopped going to this location. We figured we would give them another chance especially since it's close to our next activity we were going to. There wasn't many people when we went in there as we went there for brunch. The service we had was excellent and the food was speedy and enjoyable. We will definitely be going back there again. The only down side is they are pricy just like every where now. Especially the appetizers so it's good to get it on there specials.
First time I've been at this BPs. Great service, and this WAS the best Tropical Chicken Pizza I have ever had. Mods and all! If I could give the kitchen 6☆, I would.
We visited Boston Pizza on Aug 22/24 for the first time in several years and will be the last. Thursday was buy 2 get 1 free appetizers so we ordered boneless chicken wings, spinach and artichoke dip and nachos. The nachos were as if they were left over from another table, cooked again and reserved. They were SO over cooked you couldn’t pull them apart, the cheese was burnt on them and we had 4 pieces of ground beef on top. The spinach and artichoke dip was nasty too. They should have served it as soon as it was pulled from the microwave, but it wasn’t and by the time we got it, it was a thick nasty paste and barely warm. The bread for dipping was overloaded with pepper making it unpleasant to eat. The only thing that was mediocre was the boneless chicken wings. So disappointed Boston Pizza. Won’t be going back and definitely won’t be recommending this place. October 10/24 Update- horrible customer service. Boston Pizza has done nothing to compensate for the horrible food we received.
Every time we visit it has always been a great experience! Our server is friendly and attentive. The food is great and the lounge is the place to be.
I ordered tonight two large lasagnas and 12 meatballs with garlic toast and cheese. I ordered it at 3:30 in the afternoon so they would be there for 6:00 p.m. at my house it was 1 hour late have to calling in at 6:30 p.m. manager apologize said they would comp the Balinese sauce which I never ordered and never did get. The lasagna was like two lunch lasagnas they were smaller than usual and the meat balls were completely dried out like they've been sitting under a heat lamp forever. I have ordered from here many times before and everything has been okay but I feel that I must say this was an absolute disgusting dinner it was like having Ragu on noodles. Meatballs were so dry and tough our garlic toast was one piece each and no cheese which I paid extra for. I will not order from Boston Pizza again after this experience. Very disappointed.
Feb 24,2023 4:15pm we came for a “family” dining experience. The dark brunette hostess certainly needs to revisit her job description and be reminded that her job entails her to be welcoming and acknowledging the people that enter. She didn’t have a name tag which is probably the best for this location, luckily I’m not a secret shopper conducting a review because she failed all first impressions of business. She clearly doesn’t want to interact with the public so our advice is put her mug in the back. However the one star you received is because of your waitress “Trinity” this young lady certainly shined yesterday afternoon. Smile on her face, acknowledged my toddler, was checking our drinks, brought our food while it was still hot, and was very polite. Good job Trinity! We will be back because of you.
This restaurant is always so welcoming and friendly. The staff are good and is verbally very clean. The evening I went it seemed to be grossly understaffed causing issues with service speed or receiving things such as utensils and/or ketchup. Despite this the restaurant is still consistent with its menu and food quality. A good spot to stop if you need a good meal and they are covid friendly.
My buddy was so thirsty he drank 3 Arnold Palmers. The waiter then changed his glass to a giant jug for the 4th one.
Consistent quality. Nice and courteous staff.
Sierra
My wife and I just finished eating at Boston Pizza on Jennifer Heil in Spruce Grove. The food was quite good and the service was exceptional. Food
Sierra was our server and she was Amazing!!!! Bright and funny and prompt service. Kid-friendliness: Was very kid friendly
Amazing service from Sierra, she is personable and funny
3 of our milkshakes were disgusting probably something wrong with the dairy how do you go 3 for 3? the mac and cheese was barley cheesy as in comparison to the usual mac and cheese i order from different locations. the one thing i was so exited and that i order everytime was the panookie the holy grail of deserts. i cannot stress how dry this panookie was. we also didint see our server for like half an hour im usually not one to complain and i dont like people who do but oh my gee oh golly i felt the need to after my undesirable dinner.
Sierra was FANTASTIC
Sierra was good with our large group of 11.
Sierra was amazing. Food was awesome. We came with a large group and she went above and beyond for us. Dietary restrictions: I have a kid with sever peanut allergies. It was taken serious.
We came for late night supper around 8:30 and we were severely disappointed. Our server Mckenna seemed not interested in doing her job at all. She was slow to greet us, slow to bring us drinks (1 water &1 beer). She seemed mostly interested in chatting with her boyfriend who was sitting at a table. Our Thai bites were taking a while to come when we noticed she was standing with her boyfriend eating food at his table. When she finally dropped off our appetizer she didn t ask if we needed anything, she dropped it on the table and left. Our food was cold but she didn t bother to check on us- again mostly focused on chatting with her boyfriend or the other servers. She walked past our empty plate over 8x before she finally grabbed it. We also watched her clear multiple tables but not wipe a single one down. Again when our mains came out(thankfully hot this time)- she never checked on our food, only asked if we needed a box when we were finished eating. She then didn t bring us our bill and take our payment when we were 1 of 4 tables in the lounge - one being her boyfriend so she was clearly avoided us. When speaking with the manager after about how crappy our experience was- her explanation was sometimes when it s slow, it throws us off then gave us a $25 gift card to use at that location only as if we would want to go back there. Being slow is not an acceptable response to having your servers eat food at a table where paying customers can clearly see while their food gets cold. Definitely take your business elsewhere.
Great service Sverra! Kid-friendliness: Kids eat free! Food : 5/5 |
Our sever nishtha did a great job very friendly and polite service, really enjoyed the visit.
Cienna our waitress was very friendly and sincere, one of the nicest weve had in any restaurant. Food was great as usual!
Nice dinner with good service and enjoyable food.
The food was excellent. We will be back. Well done Boston Pizza. Same quality at every restaurant.
Great food
Great pizza and service
Ordered off skip and there is barely any of what I ordered
We love watching all sporting events here. They have the best TVs and atmosphere in Spruce Grove. The team is attentive and super friendly.
Great service! We love the cactus cuts and seachange is on the menu. So delicious.
We had such a great experience the other evening, the food was great and the service was exceptional. Keep up the good work.
Excellent service, my favourite is the triple play! Great work team keep it up.
Sierra was amazing serving us. With great smiles and very accommodating to our requests. Thanks you!
Sierra was great.
Took forever to come to us so we could order drinks. We did not have menus. Asked to order food all at once and they said no. But the food was yummy .
The service was quick and excellent. The food was also excellent. I think based on my other BP trips this location seems to be always busier and more popular
My daughter softball team was staying at the hotel across the street from the Boston pizza. I placed an order via telephone and was told the order would be ready in 20 minutes. I walked over to pick up the order 18 minutes later and it was ready to go as expected. The front counter staff was very friendly and the lady that took my order was knowledgable and kind. the food was excellent. The order was put together correctly, including cactus cut potato chips, Bandera bread and a Boston brute. I have to say this was the best tasting Boston pizza food I have had in sometime. Everything was hot and fresh and cooked correctly. I was very sceptical ordering from Boston pizza as we have had several poor experiences in the past. This location, however, was extremely efficient with the food order and put out great quality products. The food was expensive, but everything is nowadays. I was very impressed by this location and would absolutely return the next time I m in Spruce Grove.
Family outtings here always go decent. Good restaurant choice for young kids. Always busy there.
So so so disappointed. We placed a simple order online and they still managed to mess it up. When I pay for food I expect to receive it, unfortunately this establishment has continued to forget items from my online orders, which is inexcusable and ridiculous. I have continuously given them chances, but I have HAD it. Terrible service.
Great staff awesome food
Friendly staff Service is great Wheelchair accessibility: Front of the door and lots of space
This place is great, Ive never had complaints about food or service. I really like the spicy pierogi pizza.
The last visit was ok the service was lacking and we had empty drinks for 3/4 of our meal. It took 2 asks and to get plates for pizza. For the 150$ spent we will be rethinking our family outing location.
Third time now having to stay in the hotel next door. Using staff to work both the lounge and restaurant cuts down huge on customer service! Demeanoring those playing vlts making them pay upfront and making them walk to the bar to get service and wait?? Service staff has absolutely no postive attitude. Seems to be a growing atmosphere with most Boston pizzas now days. Not impressed
Ok pizza. Good for large groups or families.
There was no tvs to distract a person
Solid consistent food and service.
great service and an accommodating waitress.
really one of the best ravioli in my life, i keep craving for it
it s so good, especially the wings. The service is great they re nice and friendly!! Food
Food is good Kid-friendliness: Always asking if we are ok Food : 5/5 |
Good food, great service!
I booked a reservation for a work party of about 20 people at the beginning of February, over a month before the actual reservation. We were informed 30 mins before our reservation time that our table was not ready due to a walk in group of 20 people and we needed to wait. We had people already on the way and waited until they could take us. We came in about 15-20 mins after our scheduled reservation time. We were then told we had to sit at separate tables and wait until the walk in party had left. I very much understand that big groups can be overwhelming, however when I book a reservation over a month in advance, and then we don t actually get seated and get our drinks until 45 mins after our scheduled reservation time, we were very disappointed. we were extremely accommodating and understanding with the situation but at the end of the day I was very frustrated with how disorganized this all was, especially after calling multiple times and updating the size of my party to be properly accommodated and make it as smooth as possible. After this we ended up having a good dinner, and our waiter was amazing.
Sierra was amazing and so friendly! One of the best servers Ive ever met
Literally don t order from here unless you want half of your order forgotten. Just ordered for takeout tonight and they forgot all the dips, and the garlic bread, and the sour cream for my pizza My partner waited 20 minutes for our food to come out cold, what was the hold up for? I can understand if stuff isn t ready, but when you say the order will be ready for pick up at a certain time and then you make someone wait 20 minutes and then you serve them cold food, it s just beyond me why. The baby s bugs and cheese was undercooked and super hard. Maybe it was an off night, but we re not impressed and most likely won t order from this location again.
Our server, Nishta, was A+ Despite the busy Saturday night, she made sure our group was looked after. Kid-friendliness: Kid friendly ! They enjoy the cookies and colouring sheets
Kendell G was a phenomenal server. She created the best dining experience on a quiet Sunday afternoon. She was attentive, cheerful, and on top of her section. Super pleased with the food but even happier with the service! Would totally request her again if we get the chance!
Waitress gave a hard time about taking an ingredient off my food during ordering, which shouldnt be on there in the first place but always ends up on there. Asked separately for no croutons on my salad and it came with croutons, originally ordered a diet pepsi and the refill came as rootbeer. Lounge is very cramped feeling aswell
I am writing to express my disappointment with the customer service our table of 5 received February 10. Our original waitress left half way through our service without mentioning we would be getting a different server. The service we received was far from what we usually incur. The three wait staff were always talking around a corner and not visible to anyone in the bar. We waited a long time to get refills and to have our dirty plates taken away. I had to ask the bartender for some service, twice. We could have left multiple times as no one was around, but we didn t. Finally had to start putting on our jackets to get noticed. When we asked for the bill we were met with rude behaviour from the waitress and manager. We asked questions about the bill as some items were happy hour priced and some were not. They had no idea who had what and we had to sit for 20 minutes to figure out what we owed. Is this a common way you do things? It was as if we were an inconvenience. They were not interested in helping us at all. Such a disappointing experience on what was suppose to be a fun night out.
Milady was excellent, keeping our drinks full, and being present when needed.
If I could leave zero stars I would. Why I stand in the lobby for 15 mins with multiple workers looking at me yet never acknowledge me idk. I want my food that I paid for, it s dead in here, never coming back. Thanks.
We had a bad experience about a month ago, messed up orders and really long wait for food. But we decided to try again since it had been dinner time then, we were in that area and it was 12:30 so not busy. There were about 3 other tables in the whole restaurant but it still took 40 minutes for our food to come out. We asked the waitress if it is just always painfully slow she said they had sent staff home and only had 3 cooks on. If your kitchen staff cant keep up with 3-4 tables, you sent too many people home. Never going back to this location, Calahoo location isnt slow even when packed.
I hadnt ordered in awhile but decided I wanted some Baked Seven Cheese Ravioli tonight. I started my order and the ravioli was $20.99, then extra cheese was $4.19 and extra sauce was $4.49. If I really wanted to splurge I was considering a couple meatballs but now that is $5.99. All told Im looking at $30+ for a simple pasta dish along with another $15 in tax, delivery charge and tip. Instead I cancelled the order and wont be ordering from BPs anytime again soon. I enjoyed the food before but at those prices for a single dish its not worth it. We used to go for game nights but stopped because everything was overpriced and they nickle and dimed us to death.
Kallie was awesome super chatty and awesome food super fast future manager in two years or less. Awesome Job Miss Kallie! Parking: No ice!!
Amazing food always have it made on time.
Thank you staff for putting 5 tables together so our big group could all fit. Service was great, food was even better.
Almost everything here is great. Their food is amazing. They have finominal waiters. And you can have a great day after eating here.
Friendly family restaurant that accommodated our party of 10 very well. Fast efficient service, great staff and good food. Always good!
Nice staff!
Took 30 min to use my gift card. My grandson was tired of waiting, me too.
It was busy. Understandable but there s no reason a kids burger and chicken Caesar salad should of take. 1.5hrs from ordering it, asking about it and finally walking out. Would not recommend there.
The service was very slow, and it was 80.00 for my daughter and I to have an appetizer and pasta and share a dessert.
Servers are exceptional
Awesome waitress ( Lou )
Dietary restrictions: Gluten free
This is probably the best Boston pizza experience Ive ever had and Ive been to lots of them!! Seriously!! The ravioli appetizer The crispy chicken appetizer And the French onion soup All 10/10 A+ The nachos were sooo fresh The new bacon something pizza was awesome too. We went with a really big group, and the server rocked it! Cant remember her name but wow it was such great service! Everything was all clean too. This location is recommended anyone go out of their way to visit
I love the pizza there. It wasnt as good as it normally is. Maybe a different cook? It was okay and too expensive to waste.
Lou is great, she is very friendly and knows her customers.
Lou makes this place amazing!
Fantastic service delivered by Lou She was incredibly professional , great at her job and a pleasure to have as a waitress . Hope she is a keeper. Cheers Curtis
Excellent service from Lou as usual!!
Lou was amazing. Her honesty and understanding of the menu and how busy the place was she still went above and beyond to make our supper so enjoyable!! She is amazing!! Would come back just to have her serve us!!
Lou was fabulous- honest and kind Vegetarian options: Enjoyed the garden burger
We have been going to the bps on Jennifer heil for years. Tried the new menu today and the Parmesan garlic fries were covered in oil. It was gross. As always though, our favourite waitress Lou (she has been serving us for a few years now) is 10/10. She treats us amazingly and the service is always top tier.
Lou is the best ever , love her!
Always a great time being served by Lou P. Normally when we eat out with our *severe* dairy allergy family member we are on our toes, not with Lou. Shes always on the ball and we can rest easy knowing were in good hands, we just trust the process Her service is best in class and the reason we keep coming back to this Boston Pizza. Food has always been delicious, out on time and hot as well. Thanks Lou! Huge props to the kitchen too! Parking: Excellent spot for handicapped parking. One of our family members requires easy access, and its right out front.
Slowest BOSTON PIZZA in town Always slow. Need some nice people in kitchen and at front desk
Cook needs to be let go. Everything else was amazing but wont come back for food.
We were going to share a large pizza,but the waitress told us it was cheaper to get more of the single serves. So we ordered. Then she says she misunderstood us & we had to wait for the rest of our pizzas.
Their draft lines are cleaned regularly and that makes for good Draft. This I know for sure because the company that does it is owned by my brother in law. Food is good too. Cheers! Food : 5/5
Everything was overall good but if you order the smoked Gouda and Poblano pepper ravioli be prepared there is little amount of bacon.
Ordered take out. As we were staying across the street. 85$ worth of finger foods. Tia bits, Cajun shrimp, 16 hot wings and a jalapeño dip with cactus cut fries. Shrimp was over cooked, chips were soggy wings were meh... all finger foods and no napkins. Walked back for napkins before realizing the food was subpar. Then ordered deserts after ( cant screw those up) brownie addiction was dry, dry, dry. The chocolate explosion was 70% frozen. Not a happy camper. Plus it took 25 min for 2 deserts.. up your game bp.. dont think Ill ever use this location again
Always our go to place for a quick dinner close to home.
I ve been to a lot of Boston Pizzas because I used to get drunk on Twisted Rockets in my youth and come home and vomit blue. Now that I m a parent, I understand why you can t beat the kids menu - it s a deal. I have to spend $25 on each adult entree but thems the breaks . Gotta spend money to make money or whatever. My kids love Boston Pizza so we come here about once a month as it s a short walk from our house, which means I ve eaten many Spicy Perogy pizzas because I don t like any of the actual menu. This Boston Pizza isn t spectacular, and BPs never will be, but it is pretty good for what it is. Clean and friendly and the food comes fast. I would never come to eat here without my kids, though, because the adult food is Sysco quality at Sorrentinos prices. My son says their ketchup is spicy, but I guess this isn t a review of Heinz so I ll send them a strongly worded letter as one does when they re in their late 30s and beat down by the daily grind. Keep up the great work.
Happy Hour Food & drinks menu worth the visit!
I came in with 3 others. Me and one other had a steak dinner here and had a very long wait after ordering. Once we got our steak dinner both of us had cold food. I m very surprised they served that to us . The potatoes were very watery, steak was cooked but cold. Fries were like McDonald s cold fries . The only thing hot on that plate was my garlic toast. First time going to this one and last time. Going to the one on Calahoo Road for now on. Seems like they know how to serve hot food
We came with a group of seven people. We arrived at 10:00 pm and asked what time do you close? We wanted to sit in the restaurant part and not the pub section. The waitress said she had no Idea when they close. I was kind of puzzled and asked if we can still sit down and order. She said yes. It was a Friday night and we all wanted the fish bowl that was on special that night. When ordering the drinks from the menu the waitress said none of the fish bowl drinks on the menu are part of that special. I asked what ones were on special and she had no idea and went to find out. She disappeared for 25 minutes and then came back and said we can have rum or other spirits. I asked what flavors they had or what was in them. She didnt know. She disappeared again for another 10 minutes and still didnt give us an answer so she took our food orders. We didnt order any drinks. The food was no better that the knowledge of the staff. One person ordered pizza, it was so undercooked the cheese wasnt melted. Then all of the meals started coming out 5 and 10 minutes apart so no one had the chance to eat together. We have never had such poor service in any restaurant. Our bill for 7 people wasnt cheap so a bit of customer service would have prevented me from such a poor review. We still tipped. We will not be back to this restaurant.
BPs is my kids favorite restaurant. We really enjoy coming to the Tri location.
Kallie was the best server ever!
Great
Good food, good staff. Been coming to this BP for years now and not much really has changed inside. But great location and great people.
We had a table on the patio it was relaxing and quiet. Food was excellent and the pizza was cooked perfectly! Parking: Parking can be difficult during the day as there are many small businesses here.
Kallie is super nice and welcoming, great hostess and bartender
First time going to Boston Pizza in Spruce Grove and I was not impressed. We ordered the full rack of ribs with Garlic mash potatoes and Caesar salad and mash potatoes were watery. The ribs were not cooked properly and the waitress seemed to be annoyed when we asked to change the mash potatoes. She exchanged them but gave us a serving to share (my mom ordered the same thing, and didnt like her mash potatoes either) and just split it in 2. I will give this Boston Pizza 1 more try but I will order something else. I gave 2 stars because the Caesar salad was good and the garlic toast was good. Spent alot of money for food we didnt enjoy.
Lou is the best
our server carla was amazing :) made plenty of conversation and always made sure we were taken care of.
Love Carla so much!! Best server I ve ever had!!
I always have Carla as a server here! She s such a delight and she s very sweet and patient.
Carla was amazing my favourite server here!!
Our server Carla was phenomenal tonight. She made sure she kept asking us if we were doing okay or need anything :) Shes very sweet and makes conversation with us !!
Kallie is always great to chat with !! Best server !!!
Thank you to Boston Pizza Tri Village for supporting our local swim club! They made the process simple & easy. May was very friendly and wonderful to work with!
Good place for lunch, staff are friendly.
Great place to go for the weekend. Absolutely tremendous value for the money. Great customer service and kind staff.
The only (small) complaint I have is that we were seated beside a bunch of loud kids and they were loud :(
Bit of a wait but service was good
Parking: Milary very friendly and accommodating Food
The pasta is delicious especially the chicken and mushroom fettuccine.
Shelby did an amazing job!
Excellent service
Lou was a great waitress. Very helpful and friendly
Our favorite place to dine! The food is great, and the service is fantastic! Lou and Calley always know exactly what we want, and provide such a wonderful experience.
Kallie has always been a great bartender/server. Thank you.!
Lou is amazing. Great service every time and great conversation.
I called in my take out order, waited the 20 minutes to go inside for them to tell me they didn t have the order. I keep trying to give this location a try because it s close to my house, but I think I give up. The service isn t great and neither is the food. I will continue to visit the other location on Calahoo road.
Was great, they asked me if I wanted cheese and what not on my pasta. Very considerate and kind.
Lou was EXCEPTIONAL!! Not only did she serve our table but helped the kitchen out as well and NEVER missed a beat with our table this lady needs a raise!!!
Parking: Lots of parking Food
I had dinner with my son and the service is awesome and the server is friendly.
Its a fantastic place to eat and good service!
Antoine had an amazing attitude and was genuinely happy to see a customers! We will only come back to see his personality again. Food was too spicy and the onion soup was the cheapest option yet is was still overpriced. Should 8$ not 10.25
These people are so awesome! We are regular customers and they treat us very well. Consistently good food!
Ok food but most mismanaged place. No deliveries available no online ordering available either on most nights
What a joke!!..payed $23 for a half a dish of Lasagna...what a rip off!..I will never order from Boston Pizza again.. ..dont ask me for feedback because I will come back and throw it in your face!!...read your reviews,clearly your not satisfying your customers
the food is delicious, good service, and friendly staffs I highly recommend boston pizza Food
Great service and food. Busy but they seemed to have plenty of staff.
Was completely ignored, watched other tables get served 2-3 times before even noticed. Got a beer, waited another 1/2 hour before being asked for an order. Not even busy. I m working in area for next couple months, not coming back here, why would I?
Carla J is by far the most amazing, attentive, accurate, accommodating and friendly server at BP Tri-village! Thank you for yet another excellent experience Kid-friendliness: Carla was kind, thoughtful, and engaging with the children!
Good food and great service
Good customer service and they brought out the food quick even tho there were a lot of people from our group.
Good customer service and tasty foods.
We went in during the busy time in a large group yet they were able to serve us in a great manner. The food was great too and it was partnered with a good ambience. A good experience overall
It has a very good ambience that customers will enjoy and help them savour the food as they eat. They also had a great service despite being busy.
Shelby, Kallie, Antoine. All of these fine folks provided amazing service. I even had the pleasure of having a chat with Kyle while I was there. I highly recommend a visit, provided theyre the ones in service for the evening. Well done crew. Well done.
It was such a great ambience especially with our server, Carla s help.She helped us in everything and she served us with a nice smile. She was a ball of sunshine all that time and helped us enjoy the food a lot more than usual.
Save yourself the disappointment and order from a few blocks down the road at the calahoo location, because the Jennifer heil way location brings disappointment to your table. We all understand that this chain restaurant isnt gormet, but the efforts put into our extra cheese pepperoni pizza or lack there of, I give this location a thumbs down. After paying for extra cheese on this simple dish we recieved a cold, cardboard like pizza with no sign of satisfaction. Get better cooks, they obvydont give a damn about what they are doing.
Took our family out for dinner at Spruce Grove location. 3 adults & 2 teens. All our orders we re messed up. Thai chicken wrap had mayo when asked for no mayo. Penne Alfredo was room temperature, pizza bread was not cooked on the bottom, jambalaya was Luke warm & no spice when asked to add more spice, chicken buffalo sandwich was made incorrectly so our side came 1st while waiting for the sandwich. We received the sandwich with a cold untoasted bun that had enough mayo on both buns to make 2 sandwich s. Service was very lacking. Would not recommend eating at this location.
Mel was awesome. We had a huge group and she was on point. Thank you.
Worst service, we ordered the cactus cut potatoes and after it came,super cold and not even crispy!! Ordered the main and arrived after quite the wait,waitress never checked in until our meals were done and we Te without any cutlery!Was not that busy so dont know what the excuse could be. We are frequent customers buy after this I will find somewhere else to support!
Milady was awesome! Super attentive and very kind.
Milady was wonderful today.
Milady (Melody) was lovely! She was certainly the best part of our evening tonight.
Milady was an amazing waitress. She was very efficient even when the restaurant was completely full.
Should have read reviews before my visit. Clearly, i noticed a lack of management Despite, there were only 3 tables beside us. It took close to 1 hr to get our wings and pizza. By the time we got our food, it was cold! I did not come here to pay $40 for a cold pizza. Also, how can they serve cold food? How long has it been out? Also they mixed up our wing flavour which I brought it to their attention. They just brought cold sauce to mix with our wings. Cold sauce on cold wings.. yeah... Just mix sauces .... None of our family truly enjoyed their food today. We just had a few bit and packed it home. We will have to airfry them when we get home to make it at least warm. BTW, none of the staff greets when we entered and leave the establishment. Very disappointing experience today.
2 things: 1st, when did it got so expensive? Couple days ago was our last time having food there. $20 for 6 wings? OJ, Mikes and Barbacoa has the same price range and better quality and better staff. 2nd: Went there a couple nights ago. Was greeted by a waitress and from what I could tell, a new hire. Another waitress came up front, told the new hire he was not suppose to drink his coke up front, but she carried on about a conversation that was more inappropriate than the kid holding a drink, she was being loud « wanted to be head » kind of tone.
The tip-o-metre just went down. 2 pieces of advice. 1) Never take someones plate away if theyve left for the washroom. 2) dont put gluten bread on a gluten free meal ..... thats shows ignorance, whether its an allergy or a preference.
We are BPs regulars but by far the worst experience at this location. My family of 3 went for supper and not only did it take an hour to receive our food, but the table of 6 that came in well after, received their food before us. Our waitress (Sierra G) did not bother to check on us ONCE after we received our food. Persisted on ignoring our table. Im not one to complain, but making my 2 year old wait an hour for food is not acceptable. We will not be returning to this location.
Our server is awesome Sad she has many tables for one server. Funny, well not funny, but shouldn t the manager help out when there is a packaged house especially for an Oilers game
I just bought some lasagna and it wasn t as good as there s no enough sauce in it. Dont be too cheap! The price isn t cheap but the quality is. Do better.
Ordered pizza waited over an hour then called to confirm they said it was on its way, waited another hour then was told by manager they didn t have my order with no explanation Ridiculous. Incompetent staff
This Bps is horrible the managers are unqualified and incompetent not training staff properly.
Love the Brute. Great service!
Food was good. Service was just fine.. great pasta dishes.
All around decent
Bad Management
I waited an hour just to receive a mediocre pizza that not only was cold. But was ripped/soggy dough. When I had told them, they took yet another hour and a half to get another pizza that was.. You guessed it.. Ice cold. The service was slow, uncaring, and indisputably unprofessional. I have been to many terribly operated restaurants and establishments but this was on another level of poor customer service, quality for price, and honestly not very clean. I would not waste your time at this location.
Very hit or miss depending on the day. Today sat down and waited almost 10 minutes before we were greeted. Another 5 or so minutes went by before we could place a drink order. Another 15 minutes go by before we were asked if we wanted to order food. Our appy came out 15 minutes later cold. Entrees came out okay, the sides were mildly warm at best.
me and my wife decided to dine in local at this location for my birthday on september 18 but unfortunately we were soo upset with the way our waitress served us. it seemed like she was forcing herself to work, no smile on her face AT ALL,and she seemed somehow very cold and upset and this made us very uncomfortable the whole time. the way she brought our order on our table was also very unpleasant, she smashed our drinks on the table loudly and our food was also not given to us directly instead she just left it careless at the front corner of the table. we felt very unwelcome here. without even asking us she directly brought the bill to the table, like she just wanted us to get out. Unfortunately this ruined my birthday and dine in experience. the whole evening on my birthday we were just thinking why on earth would somebody serve us in a restaurant in this rude manner. but a couple of weeks later since we love to support our local restaurants we decided to give this place another chance and came back for desserts, the waitress directly bought our desserts without ANY napkins, and when we asked for napkins she bought it in the end when we were already done with the dessert but we were left waiting with messy hands.
Parking: Great parking Wheelchair accessibility: Great access Food : 5/5 |
Dietary restrictions: Not enough gluten free options for people with Celiac disease. Food
Food fresh and well-cooked. The server was very quick and helpful
Didnt eat but service was good and had good view of the TV screens for the hockey game
3 of the tap beers werent working, ended up with bottled, wont be back
Food was actually so good, the prices have gone up but what hasnt?
Perfect lunch, everything was great
Good food and service
It took 50 min to get our meal, nothing special just a sandwich. There was hot fries covering the cold fries. I could expect a wait time if it was busy but there were 4 other tables that were seated. Terrible service. Will never go back.