Panago Pizza in Spruce Grove

100 Jennifer Heil Way #36, Spruce Grove, AB T7X 3A9, Canada

★★★☆☆
(85 reviews)
Categories: Pizza restaurant Pizza delivery Pizza takeaway

About

Pizzeria offering thin-crust, regular & multi-grain pies with a wide selection of toppings.

Website
panago.com
Address
100 Jennifer Heil Way #36, Spruce Grove, AB T7X 3A9, Canada
Plus Code
G3R8+RW Spruce Grove, Alberta, Canada
Time Zone
America/Edmonton

Business Hours

Sunday
11 AM–11 PM
Monday
11 AM–11 PM
Tuesday
11 AM–11 PM
Wednesday
11 AM–11 PM
Thursday
11 AM–11 PM
Friday
11 AM–12 AM
Saturday
11 AM–12 AM

Services

Service options
Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance
Offerings
Late-night food
Dining options
Lunch Dinner Dessert
Atmosphere
Casual
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids
Parking
Free of charge street parking Free parking lot

Reviews

3.4
★★★☆☆
85 reviews

Most Mentioned

call (4) price (4) gluten free (3) wings (2) plant-based (2) dip (2) veggie (2) name (2) business (2)
5 stars
32
4 stars
20
3 stars
8
2 stars
4
1 stars
21
★★★★★
November 24, 2024

We always love to get our pizza here! Especially the vegan options are AMAZING!!❤️

★★★★★
October 11, 2024

The store is clean and the owners are nice! The pizza tastes great and my kid loves it! Highly recommend!

★★★★★
October 6, 2024

I recently ordered from Panago Pizza and had an amazing experience! The staff was incredibly friendly and the service was fast. The pizza arrived hot and fresh, with the perfect balance of toppings, cheese, and a crispy crust. I loved the wide variety of choices on the menu, especially their plant-based options, which were delicious and full of flavor. Everything tasted so fresh, and you could tell they use quality ingredients. I also appreciated how easy it was to customize my order to get exactly what I wanted. Overall, Panago exceeded my expectations—great food, great service, and I’ll definitely be ordering again soon.

★★★
August 4, 2024

It’s a little ironic I went here tonight for a pizza and wings. As I walked in the lady was complaining about a customer saying “they never tip”. I placed my order tipped 20% and they said 15 minutes. Came back and picked up my order. I never checked it and drove home. Ironically the order was wrong. Ordered blue cheese dip for the wings and got cheesy dip. At least it had cheese in the name I guess. 2nd time this has happened at this take out pizza place in the last couple of months!

July 7, 2024

I fell outside their establishment and hit my head hard. I walked in asking to use their washroom to ensure I didn't need to call 911 and would buy something after if needed and they refused to let me in or serve me. I went next door and they took great care of me. I think the decent people are more deserving of people's business. Go to quiznos next door not here.

★★★★★
December 14, 2023

Wow I have never had such fantastic service! the pizza maker working the night shift on Wednesday December 13 was amazing he went above and beyond he deserves a raise pizza was absolutely phenomenal nice toppings and not skimped on, the gluten free crust Was not overcooked. 5 stars really appreciate them! Summer BBQ

February 15, 2023

Made an order on skip. They delivered incorrect pizzas. Skip won't refund. Call center told me to drive into the store. Waste of my time and money. Don't waste your money on this over priced garbage.

★★★★★
March 15, 2017

I recently ordered from Panago and couldn’t be happier with my experience! The staff at the store were super friendly and made the whole process so easy. I ordered for pick up in-store, and it was completed on-time. The pizza itself was absolutely delicious. I got the Mediterranean veggie pizza, and it was loaded with fresh toppings, just the way I like it. I also love that they offer healthier and plant-based options, which is perfect for me and my family. Panago has definitely become my go-to for pizza nights. Great quality, great service, and it’s always awesome to support a local business that consistently delivers such a tasty meal. Highly recommend to anyone in the area!

★★★★★
November 23, 2024

Great pizza and awesome wings, the staff is friendly and helpful.

★★★★★
October 23, 2024

Best pizza I ve had in a long time.

★★★★★
Local Guide
September 23, 2024

Excellent staff, upholding the standards of this chain. Love the pizza :)

★★★★★
April 23, 2024

10/10 every single time.

★★
Local Guide
April 23, 2024

I ve never received an order from Panago that was so clearly made without any effort or care. Gluten free pizza had no cheese or sauce. They only put toppings on half the normal pizza even though it was only instructed for the gluten free. The toppings were cut like crap and just tossed in without care. Location was also out of sauces for dipping, one of the reasons a person goes to Panago. Was the first time my aunt agreed to try it, now she ll never trust me that Panago is good.

Local Guide
April 23, 2024

I would never go to that location again, their customer service is really poor. Manager/owner I believe is really rude amd mean. Not sure how you get ppl to come back with that attitude. Such of waist of money Food

Local Guide
February 23, 2024

They gave me burnt wings. Taste like coal.

★★★
December 23, 2023

Ordered a pizza, this place isnt as good as it used to be. Pretty greasy but edible. Wouldnt go there again.

Local Guide
December 23, 2023

I ordered 15 minutes before they were closed and they agreed to deliver. But then I called the number back and the delivery driver said he sold my pizza to someone else

★★★★★
December 23, 2023

Honestly my go to every Sunday, Tropical Hawaiian is the best pizza on the market. Always hot, never greasy, always great customer service.

★★★★
December 23, 2022

Great quality pizza in spruce grove Alberta and amazing tasty recipes

★★★★★
Local Guide
December 23, 2022

Stopped in and ordered. Had the best Lady take and make the order. Emily!!! Her name was Emily and she is so kind! Dietary restrictions: Dairy Allergy (Daiya Mozzarella Shreds are SO good!)

December 23, 2022

Very rude staff member at 10 PM. Worst service ever.

★★★★★
December 23, 2022

Great location! Pizza is always fresh and delicious.

★★★★★
Local Guide
December 23, 2021

Good pizza

★★★
December 23, 2021

Crust had 5 big bubbles on it. Supposed to pop them in the oven and move the toppings back over so the toppings arent displaced. That or have the dough prepped better when they work it onto the trays :)

★★★
Local Guide
December 23, 2021

Call center is terrible. Sold me a medium pizza with cheesy bread and failed to tell me a large is cheaper as a combo with cheesy bread. Figured it out on my own and called back but they are too slow to answer so i could change the order. This location is has great service and is very clean and consistant. Just with i could give the call center a bad review instead of writting it here.

★★★★★
Local Guide
December 23, 2021

Delicious, on time, good location, great service.

Local Guide
December 23, 2021

Worst pizza ever

★★
Local Guide
December 23, 2021

Way to expensive for what you get

★★★★
Local Guide
December 23, 2021

MMMmmmmmm

★★★★★
Local Guide
December 23, 2021

Excellent pizza

★★★★
Local Guide
December 23, 2019

Good gluten free pizza

★★★★
Local Guide
December 23, 2019

Good service in store. Could not get the order placed online.

★★
December 23, 2019

New owners and they seem to have pulled half the cheese and toppings off to make a larger proffit. Great Pizza but this particular location is making Panago look bad. The crust would never bubble to the top.... Missing toppings is why.

Local Guide
December 23, 2019

Grose

December 23, 2019

Twice in my last 3 orders Ive had to return or throw away pizza because it had hair in it...I wont be back

★★★★★
December 23, 2019

Panago is my favorite pizza

★★★★
Local Guide
December 23, 2019

Good pizzas and quick service.

★★★
Local Guide
December 23, 2019

Okay but multigrain crust was weird tasting ....

★★★★★
December 23, 2019

Love the pizza there! So good.

December 23, 2019

The most bland pizza I ve ever had. Don t waste your money.

★★★★★
Local Guide
December 23, 2018

Best place for dairy-free pizza.

★★★★
Local Guide
December 23, 2018

Good price

December 23, 2018

It took 40 mins for me to get the pizza.

Local Guide
December 23, 2018

Its sad, but I unfortunately I do not believe I will ever return to this location, or any Panago for that fact. I received a call that I had been credited $5 to my account because of being a returning customer. I thought that was a really great move, so a few days later I ordered from them. I arrived, waited up front for a while until the chef(?) showed up, then gave me the total. It had not included the $5 discount, despite when ordering through the call center they said they applied it. Not the biggest deal though, but I was told to call them back. I feel like that shouldnt be on the customer, but again, whatever, so I called them, they sent through a new receipt with adjusted pricing. During this time, the chef had disappeared and did not return for a solid 5 minutes. When he returned he continued mumbling, looked at the receipt, the computer, and disappeared again. Returning a few minutes later, Im still just waiting. A new bill comes through, he takes it and begins to start on that, as Im still waiting! So I ask him, Is my food ready? to which he replies yes. So I ask him What am I waiting for then?, and through the mumbling he says something along the lines of I have to call again because its not showing in the computer. I say to him How is that my problem exactly?. He mumbles again, checks the computer and remarkably it is there. I pay for the food and we eat it that night. Both my girlfriend and I got ill later on immediately after eating the food. So, I sent this story to Panago, letting them know about how disappointing the customer service was. I receive a call later, and all the man from the call center wants to talk about is that we got sick from the food. Yes, that was a problem, but it was literally one line of my complaint, and everything else was ignored. I gave him all the info possible and he said the store manager would contact me soon. The next day I receive a call and its a woman from the call center. Again, same thing, asking the same questions. Part-way through, I say that I think Ive already answered this, she disputes it twice until she actually finds that I have and she didnt see it in their communications of some sort. Very poor communication throughout the company clearly. Then the next day I get a voicemail from the store, calling me by completely the wrong name, and once again, only discussing the illness. I have since not been answering their calls because they dont seem to really care about what their customers think. There have been 4 calls since then, and only on the last one did they finally mention in the voicemail the service and that theyre training him, but it was all really just insincere sounding and a very broken up message. Im very upset about this, over what could have been a simple let me call the call center or rather not just ignoring me and starting on a new order. I wonder how long I would have stood there before he said anything to me. I will not be returning to Panago again.

December 23, 2018

Ordered a pizza at 11, they close at 12 it had not been delivered and they ignored my call when I tried to see where my food was at. It was very unprofessional to say the least.

★★★★
December 23, 2018

Good Pizza

★★★★★
Local Guide
December 23, 2018

Good pizza!!!

★★★★★
Local Guide
December 23, 2018

Best pizza ever

Local Guide
December 23, 2018

Overpriced pizza. Skimpy on toppings.

★★★★★
Local Guide
December 23, 2017

Best pizza place ever...staff was very friendly...tasted good...pretty cheap! :)

★★★★★
December 23, 2017

Very friendly staff. The delivery was always on time and still hot on arrival. By far the best pizza place in town.

★★★★★
December 23, 2017

I ordered from this place more than 50 times. Pizza was always fresh. This is the best pizza store in town.

★★★★
Local Guide
December 23, 2017

Always quick . Great friendly staff.

★★★★★
Local Guide
December 23, 2017

Every time i go in and order my pizza for pick up... its always made to perfection... not sure the young guys name.. but there is 2 bigger guys that work at nights on Fri nights and they always make the best pizza.. i usually make special pizzas and its always prefect.. way better than any other panago in canada ive been to..

★★
December 23, 2017

In December 2015, I ordered a delivery. I asked the driver to call us because we live in the basement suite and cannot hear the doorbell. He did call when he arrived. I said hello to the driver as he approached the door and received no reply. I invited him in and also no response. I gave him an $8 tip and not even a thank you. After we realized that he forgot a salad I called customer service and they said they will deliver it. He did deliver it by dropping it on the doorstep in the freezing weather and then called me to tell me where he left it. I called customer service and they told me they would give me a follow up on my complaint. I never received one and have never ordered from this location again. I love Panago Pizza and used to be a driver for this same location and would never treat a customer especially after such a gracious tip.

December 23, 2017

All I wanted was a large meat lovers with mushrooms and olives and I got a large mushrooms and olive pizza with NO meat. So much for a central answering service. Disappointing.....

December 23, 2017

Horrible! I have lived her 2 months and ordered from them 3x and every single time they screw up my order! I will not be giving them another chance.

December 23, 2017

I used to order from here all the time. Today there was a large hair baked into my pizza and they delivered a vegetarian with meat on it. When I called they refused to answer the customer service line they kept transfering me to bring Iwill never order from here again and suggest you dont either.

December 23, 2016

Thank you for the worst panago pizza i ever ordered

★★★★
Local Guide
December 23, 2016

Consistently one of the best pizza places in Spruce Grove