Panago Pizza in Spruce Grove

Great pizza and awesome wings, the staff is friendly and helpful.

Best pizza I ve had in a long time.

Excellent staff, upholding the standards of this chain. Love the pizza :)

10/10 every single time.

I ve never received an order from Panago that was so clearly made without any effort or care. Gluten free pizza had no cheese or sauce. They only put toppings on half the normal pizza even though it was only instructed for the gluten free. The toppings were cut like crap and just tossed in without care. Location was also out of sauces for dipping, one of the reasons a person goes to Panago. Was the first time my aunt agreed to try it, now she ll never trust me that Panago is good.

I would never go to that location again, their customer service is really poor. Manager/owner I believe is really rude amd mean. Not sure how you get ppl to come back with that attitude. Such of waist of money Food

They gave me burnt wings. Taste like coal.

Ordered a pizza, this place isnt as good as it used to be. Pretty greasy but edible. Wouldnt go there again.

I ordered 15 minutes before they were closed and they agreed to deliver. But then I called the number back and the delivery driver said he sold my pizza to someone else

Honestly my go to every Sunday, Tropical Hawaiian is the best pizza on the market. Always hot, never greasy, always great customer service.

Great quality pizza in spruce grove Alberta and amazing tasty recipes

Stopped in and ordered. Had the best Lady take and make the order. Emily!!! Her name was Emily and she is so kind! Dietary restrictions: Dairy Allergy (Daiya Mozzarella Shreds are SO good!)

Very rude staff member at 10 PM. Worst service ever.

Great location! Pizza is always fresh and delicious.

Good pizza

Crust had 5 big bubbles on it. Supposed to pop them in the oven and move the toppings back over so the toppings arent displaced. That or have the dough prepped better when they work it onto the trays :)

Call center is terrible. Sold me a medium pizza with cheesy bread and failed to tell me a large is cheaper as a combo with cheesy bread. Figured it out on my own and called back but they are too slow to answer so i could change the order. This location is has great service and is very clean and consistant. Just with i could give the call center a bad review instead of writting it here.

Delicious, on time, good location, great service.

Worst pizza ever

Way to expensive for what you get

MMMmmmmmm

Excellent pizza

Good gluten free pizza

Good service in store. Could not get the order placed online.

New owners and they seem to have pulled half the cheese and toppings off to make a larger proffit. Great Pizza but this particular location is making Panago look bad. The crust would never bubble to the top.... Missing toppings is why.

Grose

Twice in my last 3 orders Ive had to return or throw away pizza because it had hair in it...I wont be back

Panago is my favorite pizza

Good pizzas and quick service.

Okay but multigrain crust was weird tasting ....

Love the pizza there! So good.

The most bland pizza I ve ever had. Don t waste your money.

Best place for dairy-free pizza.

Good price

It took 40 mins for me to get the pizza.

Its sad, but I unfortunately I do not believe I will ever return to this location, or any Panago for that fact. I received a call that I had been credited $5 to my account because of being a returning customer. I thought that was a really great move, so a few days later I ordered from them. I arrived, waited up front for a while until the chef(?) showed up, then gave me the total. It had not included the $5 discount, despite when ordering through the call center they said they applied it. Not the biggest deal though, but I was told to call them back. I feel like that shouldnt be on the customer, but again, whatever, so I called them, they sent through a new receipt with adjusted pricing. During this time, the chef had disappeared and did not return for a solid 5 minutes. When he returned he continued mumbling, looked at the receipt, the computer, and disappeared again. Returning a few minutes later, Im still just waiting. A new bill comes through, he takes it and begins to start on that, as Im still waiting! So I ask him, Is my food ready? to which he replies yes. So I ask him What am I waiting for then?, and through the mumbling he says something along the lines of I have to call again because its not showing in the computer. I say to him How is that my problem exactly?. He mumbles again, checks the computer and remarkably it is there. I pay for the food and we eat it that night. Both my girlfriend and I got ill later on immediately after eating the food. So, I sent this story to Panago, letting them know about how disappointing the customer service was. I receive a call later, and all the man from the call center wants to talk about is that we got sick from the food. Yes, that was a problem, but it was literally one line of my complaint, and everything else was ignored. I gave him all the info possible and he said the store manager would contact me soon. The next day I receive a call and its a woman from the call center. Again, same thing, asking the same questions. Part-way through, I say that I think Ive already answered this, she disputes it twice until she actually finds that I have and she didnt see it in their communications of some sort. Very poor communication throughout the company clearly. Then the next day I get a voicemail from the store, calling me by completely the wrong name, and once again, only discussing the illness. I have since not been answering their calls because they dont seem to really care about what their customers think. There have been 4 calls since then, and only on the last one did they finally mention in the voicemail the service and that theyre training him, but it was all really just insincere sounding and a very broken up message. Im very upset about this, over what could have been a simple let me call the call center or rather not just ignoring me and starting on a new order. I wonder how long I would have stood there before he said anything to me. I will not be returning to Panago again.

Ordered a pizza at 11, they close at 12 it had not been delivered and they ignored my call when I tried to see where my food was at. It was very unprofessional to say the least.

Good Pizza

Good pizza!!!

Best pizza ever

Overpriced pizza. Skimpy on toppings.

Best pizza place ever...staff was very friendly...tasted good...pretty cheap! :)

Very friendly staff. The delivery was always on time and still hot on arrival. By far the best pizza place in town.

I ordered from this place more than 50 times. Pizza was always fresh. This is the best pizza store in town.

Always quick . Great friendly staff.

Every time i go in and order my pizza for pick up... its always made to perfection... not sure the young guys name.. but there is 2 bigger guys that work at nights on Fri nights and they always make the best pizza.. i usually make special pizzas and its always prefect.. way better than any other panago in canada ive been to..

In December 2015, I ordered a delivery. I asked the driver to call us because we live in the basement suite and cannot hear the doorbell. He did call when he arrived. I said hello to the driver as he approached the door and received no reply. I invited him in and also no response. I gave him an $8 tip and not even a thank you. After we realized that he forgot a salad I called customer service and they said they will deliver it. He did deliver it by dropping it on the doorstep in the freezing weather and then called me to tell me where he left it. I called customer service and they told me they would give me a follow up on my complaint. I never received one and have never ordered from this location again. I love Panago Pizza and used to be a driver for this same location and would never treat a customer especially after such a gracious tip.

All I wanted was a large meat lovers with mushrooms and olives and I got a large mushrooms and olive pizza with NO meat. So much for a central answering service. Disappointing.....

Horrible! I have lived her 2 months and ordered from them 3x and every single time they screw up my order! I will not be giving them another chance.

I used to order from here all the time. Today there was a large hair baked into my pizza and they delivered a vegetarian with meat on it. When I called they refused to answer the customer service line they kept transfering me to bring Iwill never order from here again and suggest you dont either.

Thank you for the worst panago pizza i ever ordered

Consistently one of the best pizza places in Spruce Grove