Pizza Hut in Spruce Grove

Always fantastic service!!

Always get amazing service, Salah is always super friendly and always goes above and beyond!

Best deals and food was awesome. The manager was very helpful and friendly.

Thanks salah the food was awesome

Late delivery, Cold and over cooked Disappointing, Food : 1/5

Disgusting, by far the worst pizza we have ever had. Sad when kids are asking for cereal instead of enjoying there favorite pepperoni pizza

Best food.

2 hours and still no delivery, been on hold for 20 minutes. Worst pizza hut!!!

Best food all time.

Great service and manager is nice.

I got my food and it was amazing and delicious. The manager Salah was very helpful and friendly.

We got the right way, thanks Salah for your excellent service,

The food was awesome.

Delivery was very quick pizza also very delicious

I got the delivery today right time. The food was fresh hot and delicious.

The food was delicious. The manager salah was very impressed with serving.

The food is awesome and helpful managers,

The manager called me a liar and wouldnt refund my money for a pizza they forgot to put ingredients on.

I got my food right away. The food was delicious and awesome. Thanks Salah for your excellent service.

Always provide best deals and excellent service.

Salah is very knowledgeable about the food and products, He provides excellent advice.

Salah is very friendly and polite. He provided great hospitality.

Very poor customer service! I tried ordering through the app and it initially went through then 5 mins later I got an email stating that my order was unable to be processed and it forced me to phone in an order. I phoned in and the person taking my order made lots of assumptions on my order for what I was wanting and then was charging me more for ordering on the phone and not willing to go or the app pricing.

The food is awesome. The manager Salah is very knowledgeable and very helpful.

Great service and friendly staff.

Great experience always.

I was shocked when i opened the box and saw how little meat was on the pizza. Pretty pathetic honestly .

Very nice Vegetarian options: All is well Dietary restrictions: Okay Parking: All is good , parking is always available Kid-friendliness: Very cool and very friendly. Wheelchair accessibility: Good

The manager was friendly, everything was great there and I had no complaints until I found a hair baked into my pizza. That was really gross to experience, I thought it was food safety requirement to wear hairnets ?

Delicious

Order one pizza and two drinks. Got a confirmation email saying it would be at my door at a specific time. Almost to the second, that email told me it was delivered at that time, when I had been outside waiting for ten minutes as is. When I spoke to the store it seemed they didnt want to take responsibility for the situation and place it on me.

chicken lovers pizza was delicious and fresh crust was amazing must visit pizza hut for pan crust pizzas

It was busy time around 5 pm still I got delivery with in 30 mins and food was hot . Thanks for you fast service

Always got delivery on time feel free order deliveries Vegetarian options: Veggie lovers pizza Food : 5/5 |

Thanks Salah,the food is awesome.

Great experience.Manager is very knowledgeable and helpful.

Best deals and friendly staff

Contrary to what that idiot Cecil said, this place is amazing and I hope it lasts throughout eternity. I have never felt more belonging than this place. I HAVE THIS TO SAY TO YOU CECIL *middle finger*!!

Great food

I ordered here for my boyfriends birthday and the pizza place is genuinely right down the road and delivery took forever, longer than stated. We just ordered one of those stack boxes and it was genuinely gross. I usually love Pizza hut but it was cold and the ranch came in tiny clear containers and the pizza tasted horrible as well, better off ordering from pizza 73 at this point

Always could use more toppings. Like other Pizza Hut locations. Take out only.

I have been buying pizza from here ever since I moved to Spruce and my experience was ok but today the pizza (Canadian)they served hardly had any toppings or cheese in it. Should rename as Pizza Hut on Budget .

Fast

I waited a while for my pizza , when I got my large pizza it had about 5 pieces of meat on it . Hardly any cheese . It cost me 40 for dough . Don t go there even the service sucks

Nasty manager, nasty order from pizza hut. Burnt melt and the crust tasted so stale! Ordered pizza with extra cheese and there was very little cheese and he added extra sauce

The guys who prepared my pizza was rude nd he didnt even washed his hands.

Pizza was suppose to be here 6:35. It is now 7pm. My order shows its delivered, called the customer service line twice. Finally somebody from SG Pizza Hut answered and apparently driver is still about 10 to 15 minutes away. Not too impressed.

Not bad pizza

Honestly this tastes pretty close to a frozen pizza just more expensive. It was nice to try but it is nothing like I remember growing up. I would recommend buying pizzas from Walmart over this. 3/10 Food

Very disappointed, not only did they get 3 out of 3 pizzas wrong. Nowhere can you find a phone number to contact them to rectify the issue. The one posted on Google conveniently doesnt work. Extremely unprofessional. Ill be making a point of looking elsewhere from now on. I should have read the reviews before hand.

Where s the cheese?? I thought cheese was automatically included when you order pizza. Looks like I should have asked for and PAID EXTRA to get cheese on my pizza. And the sauce !!!! My pizza is not a swimming pool for you to dump a gallon of sauce on. Extremely disappointing for the price I paid. $5 pizza from Little Cesar s is way better than this!!

We all got food poisoning. Really old stale veggies, hardly any sauce and cheese . Really sad, pizza hut used to have fresh ingredients and yummy pizza.

there was two girls working there tonight I think from Phillipines , I ordered veg pizza was really yummy with extra pizza sauce and right amount of cheese..thanks guys we will be back

No topping, selling crusts only

Way over priced for such mid pizza

Ordered through website and the website had an issue so I called and the employee tried to fix the order right away, and sent in a free item for an apology. Really appreciated this service.

Nothing like being in bed by 9 pm because you wake up at 4 am and have your doorbell wake you up out of a deep sleep at 10:30 pm. Especially when you certainly did NOT order any pizza from Pizza Hut. Not impressed.

Food is usually really good this time it was not. I have to say I was very disappointed. We will try again maybe they had an off night.

They always deliver in time and food is always warm!

USED TO order food from this location on a regular basis. Ordered 2 pizzas, cheese bread sticks and a order of hot wings. All well done. Get the order to find no cheese on the bread sticks, not sauce on the wings, barely any toppings on the pizzas. Oh and everything was kind of mushy to boot. Forget getting extra cheese here as they will charge you and not deliver. Upon talking to the staff, they were unwilling to fully rectify there mistake only offering to comp one of the pizzas and nothing else. If there was a half a star option that would be closer.

Very disappointed with the food and customer service tonight. We order here all the time and they are pretty hit or miss to begin with. But tonight, every single item missed the mark. Barely any cheese when extra cheese was ordered, hardly any toppings on the super supreme pizza. Everything was supposed to be well done and only the breadsticks were (but they were missing their cheese). The wings had almost no sauce on them and definitely were not well done. When we called to speak to a manager we were offered a credit that doesnt even cover the cost of one pizza. This place is way too overpriced to be delivering such sub-par food. Dont waste your time your money ordering from here.

Dont waste your money on the large and the stuffed crust. It is limp, flat and flavorless. It leaves you hungry again in an hour. I do love 12 pan pizza. The pizza dough is fantastic. The toppings are reasonable with each flavor in every bite and the cheese is just enough. Who doesnt like more cheese.

The pizza was under cooked and gross

In the last couple months, I have ordered a pepperoni pizza 3 times. Each time there s something wrong with it. The pizza I just received looks like it was made by someone who s never made one before. There is sauce dumped in the centre, little to no cheese when I chose extra cheese . To be honest, this is a very basic quality control issue. I don t know if it s because it s a skip order that the restaurant doesn t care but start checking over the food you send out in the future.

We ordered food to be delivered and it was incredibly late despite claiming it was delivered. We contacted the restaurant several times and no one answered the phone for a while . This isnt the first time Ive had issues with pizza huts customer service. When it finally arrived it was slightly undercooked and soggy as it was sitting in the car for at least 20 minutes.

Pizza hut is pizza hut, I get it. Yet this pizza hut has always been prompt, they always call and confirm if the order is confusing or if its going to be late for any reason.

I should ve read the reviews of this place. Don t waste your money seems the common theme. $54 for my food and the pizza was undercooked and barely any toppings. Two pieces didn t have cheese on them. It s so hot out otherwise I would throw the pizzas in the oven to try to make them edible. Even my son who will eat anything said this pizza is gross. I call to try to get a refund and the owner refuses and says he will give me a $20 credit or bring me two new pizzas. I don t want to eat this pizza. I won t order from here again and I used to love Pizza Hut. So disappointing.

Parking: Lots off parking Food

The sprucegrove location chooses its own hours. Its 930pm, everything says open til 11pm and the building is closed. There was 1 worker inside who just shooed me away. I have half a mind to order on skip the dishes just to spite that worker and get my meal. As they are still open for skip but just want the extra delivery charge. What a ripoff.

My wife screwed up her order, owner fixed it for her (giving me a deal out of it) Amazing service, kind, 100% recommend. Thank you. Great experience minus the mistake we made. Thank you so much.

I m tired of paying for extra pineapple on my individual Hawaiian pizza and not getting any extra. I have ordered both ways, so I do know. I ve been ripped off countless dollars. Staff should read the order.

Great food. A little slow on a Friday due to lots of orders coming through but overall always great pizza and boneless bites.

Yum

Worst place to order from. I ordered my good online, wait for hour the delivery didnt show up. I call them multiple times phone is busy. No answers save your money go some else.

2 hours to get my order. No answer on either of the phone lines for the restaurant. And my food was barely hot when it did arrive. Get it together.

Placed my order and hour and a half before I went to pick it up and still had to wait a half hour once I arrived. Not the first time this has happened but most likely the last

Slowest services. Pre ordered 25 minutes before showing up still waiting 25 minutes.....

Ordered the party pack with pizza, pasta and wings. Pasta was good, pizza had no cheese and hardly any toppings. Got 8 boneless wings with buffalo sauce opened the foil and there was only sauce on 2 wings all other wings had absolutely no sauce. We had to eat them plain.

Solid 7/10. Consistent quality, stuff crust is always good. Wings are fantastic. Changed from a 4. Ordered twice in the last 2 weeks, 1 order messed up and both times I asked for no doorbell or knock they ring the doorbell anyway.

Yummy pizzas and awesome service

Always quick to have food ready for pickup. Order, leave house and pizza always ready by the time I arrive. Order has never been incorrect over 3 years of ordering with them here in Spruce Grove.

The crust was perfectly crunchy and the toppings were nice and fresh as well Id say its a good recommendation for anybody to try once in awhile

To expensive, rather go to Busters or Sams

Good pizzas.

Good pizza

Very bad experience i m waiting for skip order there for 20 Rmins they are making their delivery orders first if u don t want give equal priority to every order why u keep the skip

Disappointing experiences here multiple times. The two that stand out in recent weeks: First time, I ordered online several hours in advance for a set pick up time. I ended up waiting outside for a full hour after my scheduled pick up time. Their phone number was out of service and there was a huge line up of people also waiting. The only reason I didnt walk away earlier, was because I had prepaid online. When I finally got inside, I was told it would be at least another 45 minutes. So I just asked for my money back. My biggest source of frustration was that no one ever came outside to update the customers on their orders. There were people there who waited longer than me. The only orders going out were Skip the Dishes. Last week, I ordered the Triple Treat meal ahead of time and picked up with no issues. Got home to find they had given me a pepperoni instead of veggie pizza. Annoying, but I absolutely understand that mistakes happen. I tried to call the store and ask that they have the correct pizza ready for when I drive back, so that I dont have to wait another half hour while the rest of our order gets cold. The line rang and rang. No answer. I continued to try and call but never got through. I gave up. Being a vegetarian myself my family ate but I didnt. I filled out the customer experience survey that was emailed to me after that and requested that someone get in touch with me. The only response I got, was another survey a few days later asking me to rate my experience from the supposed follow up call. There was never a follow up call. Basically, my issue isnt that mistakes occurred. Its that the Spruce Grove location has made communication very difficult for their customers and as a result very difficult and extremely inconvenient to fix. They really dont seem to care.

Love there thin crust deluxe,my wife gets gluten free pizza and also loves it

So, this place literally just stole my money and never delivered my pizza?? I placed an order online, the store took payment and sent a confirmation email, then nothing. After the delivery time passed, I tried calling multiple times and couldnt get through. An hour later I called the Pizza Hut delivery line, they couldnt get through to the store either. Finally ended up calling head office to ask for a refund. Ive never had this happen before. Obviously Ill never order from here again. Would give no stars if I could. #buyerbeware

Awesome service and awesome pizza

I ordered 2 pzones, they were awful, no sauce yet it was ordered no toppings and cold, yet I arrived 4 mins early

Worst pizza hut there is hands down. Next to no toppings or cheese on my pizza and it was doughy. Their daily deals are just a clever way to steal your money. I will never go here again.

All I had was a pepperoni pizza and I got violently sick coming out of both ends right after I ate

Don t usually share reviews but this deserves a shout out. Had a backyard wedding June 26.2021 with 20 guests near this location. Phoned on Friday before to place the order/ confirm best method to order. Spoke to the manager and the pizza arrived the next day 2 minutes EARIER than requested. Beyond grateful for the service and pizza was also delicious. Thanks again for making our day stress free.

Get what you expect, chain pizza joint

Good food

Always super fresh and delicious

Great pizza & lots parking if your picking up

Very disappointed. Gave my address to Best Western Hotel. They never showed up. Sounds like they went to my home address five hours away. I gave them specific address where to deliver. No wonder there is so many negative reviews Wait a minute. They showed up. One hour late. Cold pizza. We had already decided to go eat elsewhere when the delivery arrived.

Amount of the toppings can be better

Horrible service. Always missing something. Finally tried calling after missing items on tonight s order. No one at the Spruce Grove location answered, tried calling three times. Noticed the email order confirmation said to call 310-1010 for all order questions and problems so call them. Wait on hold for almost 20 minutes. Representative tells me that with all online orders we have to call the local store directly. She said the call center cannot do anything. Puts me through to the Spruce Grove Pizza Hut and guess what .yup, no one answers. Guess we ll be searching out another restaurant for our pizza nights and hopefully others do too!

Food was not that good. As I was waiting for the order the lady inside was sweeping the floor hard and not concerned about the dust that she was stirring up in the air. Which would eventually settle Will not be returning.

Terrible!!! Our order was an hour and 25 minutes late, we waited on the phone for half an hour, unsuccessfully trying to get through so we could cancel our order. When it did finally arrive, I accepted it because my children were HANGRY but of course the pizza was cold and not very nice. We will never order from here again, such a disappointment.

The Spruce Grove Pizza Hut is below average. It s not only below average compared to other pizza places in town, it s below average when compared to other Pizza Huts. No matter where you go Pizza Hut has a distinct style of pizza you re going to love it or hate it depending on your own tastes. The dough is unique and thicker than just about anywhere else. I like it, but some people find it to be too doughy. Their pizzas also tend to be more oily. This is because of their deep-dish style of cooking is quite different than a pizza that s cooked over an open flame. Again, if you enjoy the deep-dish style, you re probably ok with the oil, if not then Pizza Hut just isn t the place for you. The reason I rank this particular Pizza Hut below the rest is due to their unskilled and inexperienced management which affects both food quality and customer service. When I walked in and ordered what I observed was pure chaos. While there were tons of staff, they were working frantically in a panic. The place was filled with angry shouts and open signs of exasperation. The manager, who is supposed to be the conductor of the orchestra, was completely stressed out and treated both customer and staff with little courtesy or consideration. The teenage boy cutting the pizzas was nervous and confused (likely a new trainee) and slow as molasses. The angry performance of the manager made the customer experience quite negative. And the unskilled teenager cutting the pizzas led to a poorly cut pizza (I know I m not the only one who hates it when their pizza isn t cut all the way through) and a pizza that was burned (due to the log-jam on their conveyor-belt oven). I ve got to admit, sometimes I ve got an itch that only Pizza Hut can scratch, but I think that the next time I get that itch I ll go into the city to have a better experience.

Worst service ever. Super slow. Did not even acknowledge I was there to pick up My order. Never coming here again

We always order here for delivery hot wings and pizza

We have ordered from here for years, last couple times have been small issues. Last week, epic fail on almost all fronts. First, app had issues and my requested pick up time was missed and I got a notification my order was ready 12 minutes after ordering (1 hour before I was supposed to pick up) after multiple calls to get through the employee on the other end said too bad its ready now. Obviously I stated that just wouldnt do as this wasnt my fault. Fast forward, went to pick up my order an hour later and the same employee said he just gave my order to my husband, the man I passed on my way in. Um, nope, my hubby is at home. He told me to go stop him, also, nope. Not taking food thats been put in someone elses trunk. He stammered and argued that he didnt know what to do. When a manager (Im assuming) came in and told him to make a new ticket and asked if I could wait. I agreed. While waiting, I watched a spatula fall to the floor, then a worker picked it up and put it back on the prep table. I wasnt gonna be the person who wasted 3 orders so I stuck with it. Then, the employee that argued with me, while packing my order opened my wings with his ungloved hands after taking payment from another customer. Ffs. Needless to say, there are many other pizza places to order from and we will not be ordering from here, ever again.

Good service

Quick and easy, good specials and friendly service. Your typical pizza hut, easy access and plenty of parking.

Simple, delicious, and fresh food.

Great place

Stopped in for the buffet. Pizza was good. Found out they discontinued the cherry dessert pizza...made the review lose a star, as it was my favorite and I was hoping to have it again.

Ordered a 9 inch and it was so small, tasteless and cold. 15 dollars for the worst tasting pizza I have ever eaten. A frozen pizza would have taste 10 x better and would have been a lot cheaper.

Awesome pizza

These are super nice friendly people. Place is clean, prices fair. Its a great place to stop, eat chat and fuel. Especially trucker friendly parking.

Great food and nice employees

Good pizza!

Such awesome pizza, the absolute best!!

Good customer service!!

always good

Got some good advice on what crust to get

I wont order from here again. Our pasta containers were half full and there was barely any sauce. There is no way there was enough to feed 4 people. Food was not worth what we paid for it. They also only gave us half our order and didnt notice til we got home.

Very fresh ingredients on my pizza!! Very good

The staff had current safety protocols in place. The store was clean with a good selection on the menu as well as available cold drinks. Front counter staff was helpful and my order was ready in about ten minutes as promised. There was sufficient parking outside. This is a take out only Pizza Hut.

Didnt visit....but got some delivery and holy ###& was it delicious. Pan pizza is still the best ever here.

Greasy and plain unbelievable

Nice place good and fast service decent food

My Go to place! Always steaming Hot, Tons of cheese and great specials! I order few times a month here!!! Super fast too!

Very poor service no customer service phone ringing she never answered phone if ask why she didnt answer phone she said I dont want to answer the phone so I never go there

My girlfriend and I LOVE Pizza Hut and always have . We gave this location 5 tries, today being the 5th try and they somehow always manage to undercook the dough , never cut the slices properly or cleanly , and make the dough extremely thin crust . We never ask for thin crust . Cheese is always lacking , and toppings are bare minimum. Please owner of this location step up your standards ! We live so close to this location and it s a shame we can t go to it due to lack of standards . The stony plain location is no better . We will gladly drive the 19 km to the Edmonton West location. :(

STUFFED CRUST!? Like the best thing ever!

Its Pizza Hut. What do you expect? Seriously though, nice staff and the food is always great. :)

good pizza

I never have any complaints how about ordering pizza from here. Fast Service Great delivery.

Great pizza clean environment prompt service

Delicious, very timely service

Good pizza.

Greeesy

With my own personal experiences here Ive had good consistent quality when it comes to the food and their customer service. Since the change to the new style pizza place I have seen an increase in the food quality. For the price you cant go wrong here.

Pizza hut is pizza hut

Hawaiian pizza half the slices had no ham and 3 to 5 chunks pineapple, Meatlovers supreme pizza over half of pizza had to search for the meat.WILL NOT BE BACK

The food was cold when it got to me other then that it was good

Delicious food. Friendly staff.

Ordered online and was ready and yummy !

Great quality and speedy service

Using the app, and taking advantage of deals, feeds our family of four for good value.

Pizza is pretty good most of the time except for the panalicious.

Great food and service.

A good place to sit and eat no longer a restaurant,fast food pickup.

Pretty basic pizza. Better value elsewhere

Definitely the last time I order from this place. Delivery driver great, but the quality of product from here has been an absolute let down every time weve ordered.

hellooooooooooooo.....can you girls wash your hands before you touch my food ...

The pizza is sub par at this location but it is a convenient stop for us on our way home so we grab it once and a while. Unfortunately after tonights experience we will not be returning. As a restaurant/ fast food you should provide a washroom. My 3 year old had to go bad and I was rudely told to go over to a&w across in the next parking lot. Horrible customer service.

Their website doesnt work for delivery I put in my address for stony and it said there is no pizza hut in stony even though there is. When I called for delivery it was fine though.