Swiss Chalet in Spruce Grove

100 Jennifer Heil Way #50, Spruce Grove, AB T7X 4B8, Canada

★★★★☆
(754 reviews)
Categories: Restaurant

About

Swiss Chalet in Spruce Grove, AB is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yo...

Website
swisschalet.com
Address
100 Jennifer Heil Way #50, Spruce Grove, AB T7X 4B8, Canada
Plus Code
G3R9+R7 Spruce Grove, Alberta, Canada
Time Zone
America/Edmonton

Business Hours

Sunday
11 AM–9 PM
Monday
11 AM–9 PM
Tuesday
11:30 AM–3 PM
Wednesday
Closed
Thursday
11:30 AM–8 PM
Friday
11 AM–9 PM
Saturday
11 AM–9 PM

Services

Service options
Kerbside pickup Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Healthy options Small plates Spirits Vegetarian options Wine
Dining options
Lunch Dinner Counter service Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.1
★★★★☆
754 reviews

Most Mentioned

chicken (61) take out (27) ribs (24) dinner (22) server (19) order (12) roast beef (9) gravy (7) birthday (7) fish and chips (5)
5 stars
423
4 stars
155
3 stars
82
2 stars
32
1 stars
62
November 8, 2024

Unfortunately will not be returning to this restaurant after our most recent experience. We have ordered for take out from this location numerous times and it is normally really good. The odd time we have had issues with incorrect items but has never been a big deal. Our most recent (and last) time we went, we ordered through the app for pick up and pay in store which we always do. We went to the store, paid, grabbed our food and left. About 30 minutes later, I got a text that my food was ready for pick up. I figured this was a mistake and just ignored it. About 10 minutes later, I get a call from +1-866-439-0439 which I ignored until they called again. When I answered, they had said they were from Swiss Chalet customer service (the number matches) and the location manager had told them that I left without paying. They then said that I need to give my credit card number to pay. I explained that I had paid and that I was not going to give any information over the phone. She kept repeating that the manager said I didn’t pay and I need to pay for my food. She put me on hold and when she returned, I asked her to verify the amount she said I spent to ensure it wasn’t some sort of scam which she did. I then told her my bank balance shows the purchase and I did in fact pay. She said the manager would call me and hung up. Generally, I have no issue when mistakes happen but the customer service rep was extremely accusatory, did not care to ask questions or discuss and went on for 10-15 minutes saying I didn’t pay. There was no accountability for the mistake as I never heard from the manager or customer service rep again. Recognition of their mistake would have left me feeling better about the situation but instead we felt horribly mistreated and disrespected.

★★
October 23, 2024

We had a terrible experience here last night. Service was very slow they had mentioned they were extremely busy before we came in, and they were trying to catch up. We got our food and had to ask for cutlery to be able to eat. Food was about 50/50 with everyone at the table besides our daughters cheese burger. She didn't like it and just thought it was a kid being fussy. Tried a bit at the end of the night, and it wasn't even edible. I had to spit it out. Told the waitress, and she just said "I'm sorry to hear that." Didn't even take off the bill.

★★★★
August 16, 2024

Great place to eat the meals were very good, nice family night out or date night kind of restaurant. The roast beef was amazing with the brown gravy. Down side was the steamed vegetables they were very bland.

★★★
August 16, 2024

Decent spot for a quick, homestyle tasting meal. Service is good and super quick. There are some good specials, including all you can eat ribs on Mondays. However no specials on Thursdays (the day we came). I ordered the roast beef with chicken. My bf ordered the hot roast beef sandwhich. The beef was delicious, covered in gravy. I found the chicken a little dry and the vegetables a little bland. I added butter to the veggies to add some flavor. I was never a fan of the chicken sauce, but that's just my preference. Homie, comfy atmosphere with plenty of booths. A little pricey for the food choices, in my opinion.

★★★★★
June 5, 2024

Anne is a great server, her personality is bubbly and she has a great sense of humour. Wow! The food is certainly always made with fresh vegetables or meat. My friend and I frequently eat at Swiss Chalet and I’ve never been disappointed. They have a new Lava cake with ice cream and drizzled with chocolate and caramel. Very satisfying experience. We will be back there when we have a craving for something yummy.

★★★★★
February 4, 2024

On this visit to Swiss Chalet in Spruce Grove, I ordered the Festive Chicken and 1/3 rack. The time before I had the Smoky BBQ Rib Sandwich with mashed potatoes and gravy on the side, and it was fantastic! I really wanted to have a change from the usual rotisserie chicken. I would highly recommend this dish if you eat pork, and other items that come on it. They have a good choice of sides as well. Thank you Swiss Chalet staff for the wonderful service and food:) I will be back.

★★★★★
September 27, 2023

Went for supper with my mom and sister. I had the 1/4 chicken dinner, Mom had the chicken poutine and my sister had the chicken strips. The staff were accommodating with my sisters wheelchair when we were seated, but then sat some other customers in a table very close to us which made it difficult to get out. Not sure why the server or host did that, but maybe we had just outworn our welcome. We did visit for a bit after eating, but it wasn't really busy and there were still lots of tables. This isn't a complaint, just an observation. The food was great They had a special which can be seen in my menu pics, which basically added shrimp to a chicken dinner. The shrimp was very good also. The chicken was smaller than I expected, but ther meal was still enough for me, and at $20, was a good value. If you're a big eater, you might be better off with the 1/2 chicken dinner option. Everyone enjoyed their meal.

★★★★★
October 28, 2022

We had the Roast Beef dinner. It was delicious and the portion matched quality/price ratio. Our Server was polite and professional. Kudos keep the good work. Update: Today I tried Rotisserie Stir Fry. It was delicious a little spicy and sweet.

★★★★★
Local Guide
December 21, 2024

These guys are great, they were super busy and made it work for us to have a spurious Christmas party at our shop. Thanks for everything!

★★★★★
Local Guide
December 9, 2024

Got a dinner for 2 for $1.88 paid with scene points

Local Guide
December 2, 2024

Restaurant was half full, we were seated right away, but sat for 15-20 mins, no one came to take drink orders, nothing. We ended up leaving without eating.

★★★★★
December 2, 2024

Chris provided excellent service. He was friendly and happy to help. Didn t have to ask for drink refills which is always a plus

★★★★★
December 2, 2024

Anne was great. And the food was awesome!

★★★★★
December 2, 2024

Delicious as always! Our family has been going to Swiss Chalet for 40 years+! Always a good meal, great coffee and great service for an excellent price. Parking: Lots of parking!

★★★★★
November 25, 2024

Marichu is very friendly and knows her job well with effective problem solving skill regarding my moms cranberry allergy. Will definitely go back to this restaurant

★★★★
Local Guide
November 23, 2024

Great place....I took my grandparents and they loved it

★★★
Local Guide
November 23, 2024

Food was good but the service was terrible. Servers wouldnt clear our plates from the table. We had to stack them ourselves to make room. Wheelchair accessibility: Door button was not responsive but door threshold was easily managed.

★★★★★
November 23, 2024

The place had a great ambience while still maintaining a good price range for the food and a hospitable service. It s mostly meant for families who just want to enjoy a nice dine out for the day and likes the hustle and bustle of the place, while still having a relaxing atmosphere.

★★★★★
Local Guide
November 23, 2024

It was really busy and only one server was working, that being said our waiter was super nice and fast. The food was amazing and hot.

November 23, 2024

Ordered a chalet chicken noodle soup and take home. Dumped half of it down toilet it was terrible. Waste of money. Older overcooked chicken - Campbells would have been better. Can t see going back here ever again.

★★★★
Local Guide
November 23, 2024

Second time here had a nice takeout meal which was quarter of chicken, ribs, baked potato, sour cream, butter, a bun and their sauce and coleslaw. Overall Very happy price was OK I have never liked their famous sauce, Just doesn t do justice to the meal. Will be back

Local Guide
November 23, 2024

The food was dry, and bland. The server was okay however tried to rush everyone through without hearing a word edge wise and when it came time to pay the bills wouldnt honour the ama discount stating they no longer give 10% off which is a flat out lie. Dont bother eating here if you like good quality food Wheelchair accessibility: They locked the only door that gave access with the wheel chair buttons during middle of dinner rush.

November 23, 2024

Usually once every 3 or 4 weeks my wife and i order take out, a family pack every time and have the chicken cut into 4. On Sunday we did this, I sat inside to wait after I ordered it. They usually say 20 minutes so I sit in the car and go back in and its usually sitting there waiting so I decided to wait inside this time. That way I would be there when it was ready. Anyways after already waiting 20 minutes they informed me that they had no longer had white meat, and if I wanted white meat it would be another 20 minutes. They offered me 6 pieces of thighs instead, had I known this when I ordered I would of gone elsewhere. To say we were disappointed is an understatement. Good customer service, they should have informed me of the shortage when i ordered. Come on Swiss Chalet, you can do better .....

★★★★★
November 23, 2024

Went their with family Nice warm place, really good food, awesome service by Jessie. We will be back Wednesday now for Kids free eating programme. Food : 5/5

★★★★★
November 23, 2024

Delicious food and friendly service from our server Chris. 100% would come here for another date night

★★★★★
November 23, 2024

It was great! Chris was friendly and attentive, and the food was delicious! Parking: Easy to find parking! Food : 5/5 |

★★★★★
November 23, 2024

Chris was very friendly

★★★★★
November 23, 2024

Anne was fabulous!

★★★★★
Local Guide
November 23, 2024

Always great food and great value

★★★★★
November 23, 2024

Amy has exceptional customer service, always greets me with a smile and knows how to do her job well. The service provided at the restaurant was amazing, with quick meal preps times and amazing customer service provided by Amy.

★★★★★
Local Guide
November 23, 2024

Everything was awesome

★★★★★
November 23, 2024

I had chicken and ribs combo, meat was superb but my wife ordered grilled chicken wrap with no tomato, two thirds down a massive slice of tomato but the servers were great about, apologised and offered to replace whole meal but we was not making them aware not really whinging about, the servers were great from start to finish, fries could have been better but overall great service from the servers

★★★★★
November 23, 2024

Great lunch. Quick service and very friendly! Edmar was our server and he was very good!

★★★★★
November 23, 2024

Edmar was a great server. He was awesome.

★★★★★
Local Guide
October 23, 2024

Staff is super friendly and so happy they now have vegetarian options Vegetarian options: The vegetable quesadilla is really good Food : 5/5 |

★★★★★
October 23, 2024

It was very good. My only recommendation is to have a sign at the front door saying that the Take Out door is on the side of the building. This would avoid having to go into the restaurant only to be rerouted.

October 23, 2024

I have tried to call this place to make a reservation numerous times. I even had the toll free number lady try to reach this place so that she could transfer me and she couldn t even get through. What are these people doing that they can t answer the phone? I called when it wouldn t be a rush either.

★★★★
September 23, 2024

There was a little pressure to hurry and leave even though we arrived more than an hour before closing, but no one was rude or nasty about it. Otherwise the service was fine. :)

September 23, 2024

Totally mad at my order tonight. I eat here on a fairly regular basis. Chicken Sandwich Bun was burnt, spring rolls were (black is numerous spots) burnt. And my wings were well under cooked which is weird because the wings are always well cooked crunchy and good. Pretty much a waste of $80. I dont think I will be back. Just not impressed at all.

★★★★★
September 23, 2024

Had dinner on a Tuesday night here - it was extremely busy because of the 2 can dine deal and only 3 servers. Our Server Christopher handled the dinner rush well. We got our drinks, appetizer and meals all within 30 minuted and it tasted great. We also got to sing along with Christopher for a birthday party at the next table which my son enjoyed immensely

★★★★★
September 23, 2024

Fast and efficient service. Great tasting food.

★★★★★
Local Guide
August 23, 2024

Food was delivered fast and hot. Hostess was pleasant and efficient. Waitress was helpful with suggestions, we went with the tried and true half chicken. Inside is a little dated. Food was very good.

★★★★★
August 23, 2024

Awesome food & service. Chicken was very juicy and Rib was perfectly grilled and just enough sauce , it was excellent choice! Kid-friendliness: Great kids menu with plenty of choices

★★★★★
August 23, 2024

I was there for take out. I got my meal less than 5 minutes, very quick and fresh. Antonette was a great server. She made sure we got everything we need before we go. Very cheerful too! I love this place plus they have promo every tuesdays.

July 23, 2024

It s the dirtiest Swiss chalet we ve been too. Dirty napkins, straw, fries on the floor. We are visiting from from Calgary.. visited this place twice.. had the same experienced last year

★★★★★
July 23, 2024

Great experience The best food The best environment And the best service ever Specially Marichu She is an Awesome waitress Congratulations!!!

★★★★★
July 23, 2024

Christopher was the best !!!

★★★★★
July 23, 2024

Christopher was an amazing server! He was super prompt and made sure we were well taken care of! Highly recommend!!

★★★★★
July 23, 2024

Staff are very welcoming. Servers are always nice and very attentive especially our server, Anne. Will highly recommend.

★★★★★
July 23, 2024

Christopher the server was fantastic, very friendly and a great server. Good was good and reasonably priced also.

★★★★
Local Guide
July 23, 2024

Great food for a great price and relatively healthy for the kids. Salads were very good as well as of course the chicken.

★★★★★
Local Guide
July 23, 2024

BIG portions! Good food and decent atmosphere.

★★★
Local Guide
June 23, 2024

When ordering to Dine-In the food is exceptional. Full plate of food. When ordering Take-Out, not so much. You get way less food in your order. Not impressed and wont order Take-Out again....not ever. I did as you asked, I contacted you with reference #. Have yet to hear back....Big Surprise. I didnt give you a crappy review because I want anything...I DONT.....I just thought I would express my opinion about your take out service...Im still not ordering take out from Swiss Chalet ever again....

★★★★★
June 23, 2024

My family and I dined at Swiss Chalet in Spruce Grove and the food as well as the service was amazing. Our server Rico was so friendly as well as efficient. I would definitely recommend Swiss Chalet Spruce Grove to anyone who likes great food and service.

★★★★★
June 23, 2024

Christopher was great!

Local Guide
June 23, 2024

Disappointing Experience at Swiss Chalet With the cost of living at an all-time high, treating my family to a special meal should be a delightful experience. Unfortunately, our recent Friday night dinner from Swiss Chalet was the biggest mistake Ive ever made. We usually love Swiss Chalet, but this time, it was a complete disaster. First off, the chicken was so dry and tough it was almost inedible. My wife, a former waitress who worked at Swiss Chalet, pointed out that the meat had likely been left in the warming drawer far too long before being served. This was unacceptable for a meal we were eagerly looking forward to. As if that wasn t bad enough, the ribs were another disappointment. It seemed like whoever prepped the meat used a dull butcher knife, resulting in multiple cuts at the same spot. This left us with small pieces of bone in almost every bite, making it a hazardous eating experience. Thankfully, none of us injured our mouths or choked on the bone fragments, but it was a close call. Spending nearly $100 for a meal for two adults and one child, I expected far better quality from a renowned brand like Swiss Chalet. This was an incredibly disappointing experience that I wouldnt wish on anyone. Given the recent closures of several Swiss Chalet locations, I cant help but wonder if this one is next. Only time will tell. Owner or manager, if you would like more information, please message me here. I m willing to provide details so you can verify my delivery order from Stony Plain on Friday, June 7, 2024. I hope this feedback helps improve your service, because this was far from what we expected or deserved.

★★★★★
June 23, 2024

Christopher was great. Service with a smile, food came quickly and tasted great

★★★★★
June 23, 2024

Our server, Christopher was most certainly a real one. Chicken was pretty good.

★★★★★
June 23, 2024

Jesie at the Spruce Grove location is the best! She reads our minds! She remembers our name.... our preferences... shes social and wonderful! The service is amazing.

★★★★★
June 23, 2024

very good atmosphere for dining and people are very nice, food quality is good, I would recommend that place for anyone who good food. Food

★★★★★
June 23, 2024

I lived the server Christopher. He was extremely polite, friendly, and gave very great service. 10/10.

★★★★★
June 23, 2024

We love this restaurant! Especially on Wednesdays where kids eat free :) & it s always a bonus if we get served by Anne, she treats my kids and family like her own.

★★★★★
June 23, 2024

Anne always takes great care of us and makes us feel welcome everytime we come in and visit!

★★★★★
June 23, 2024

Excellent service received from Anne! She made our evening very enjoyable!!!

★★★★★
June 23, 2024

One of the best customer service I ve seen. Awesome staff, specially their Manager, AJ. He is very accommodating and I was impress to his commitment to going the extra mile, making sure that I have my order right on time. 10 out of 10

★★★★★
June 23, 2024

Our server was a lot of fun, and the food was great!

★★★★★
June 23, 2024

Christopher who served our table was patient and quickly remedied a couple minor errors, could not ask for better service! Well managed a large table for my nieces 5th birthday, thank you! She loved the attention she received from staff singing happy birthday!

★★★★★
June 23, 2024

Swiss Chalet Spruce Grove is the place to go for great food and amazing service. From being greeted at the door by the friendly hostess Brooklyn to the excellent service we received . We had Anne as our server and she always goes above and beyond to make out dining experience memorable. Excellent food and service what more can a person ask for . I would highly recommend Spruce Grove Swiss Chalet as a great place to dine.

★★★★★
June 23, 2024

Anne has been our waitress the last couple times we have been Swiss chalet in Spruce Grove AB . She is a fabulous waitress, so friendly and helpful. And always makes us laugh. You can tell she likes her job and makes everyone feel important. Thanks again Anne (with an E)

★★★★★
June 23, 2024

She was very nice and polite Jesie

★★★★★
Local Guide
June 23, 2024

Jesie was our server she was amazing. She was very engaging... And very professional!

★★★★★
June 23, 2024

Always a great service

★★★
Local Guide
May 23, 2024

Ordered online said order was to be ready at 5:04 got there 5:03. Food was already in warmers upfront. It must have been there for a while cause it wasnt even warm. I had to get home so I couldnt get them to give me new one. Its a hit and miss for this place. Sometimes good sometimes horrible

May 23, 2024

Ribs were ice cold and dry with warm sauce on them, chicken was small and had broken bones, had been looking forward to Swiss chalet for a couple weeks and soooo disappointed that I refused to eat it or even have it replaced. My son ordered a Shirley temple, it was a poor immitation and my wife ordered a Canadian sangria that tasted days old. Sorry to see how far the chain has gone downhill. Will never step foot in one again

★★★★★
May 23, 2024

Food was amazing and overall atmosphere was great!

April 23, 2024

Pre-ordered a family pak for a quick Easter dinner - clearly the meal was for four people as they cut the whole chicken into four quarters and they provided four buns. I got to choose the four sides... mashed potatoes/gravy - we were given 1 cup of mashed potatoes and about two tablespoons of gravy. Salad - also about a cup of salad. Green beans - one cup. Mixed vegetables - the four of us got about two pieces of vegetable each. There was also a cup of SC sauce. There was enough chicken for each person - but the sides... MAYBE enough for two. Certainly not worth the $75 I paid.

April 23, 2024

Went to this restaurant with my agency, I called ahead and asked if they had room for about 30 people and the lady on the phone said yes. Got there and the assistant manager AJ was very rude and disrespectful towards me. He said there was a misunderstanding and they thought it was 13, but got tables ready. He then clarified if it was going to be all one check, when I said no he got mad and said that was a problem and that he only had two servers, and that our service would be affected. I asked if he wanted us to go somewhere else and rolling his eyes and being very rude said no he would make it work. Just to be clear there was a total of three other tables at the time,and one waitres was filming what I assumed was dancing tic toks on the other side that was marked closed. Took them over an hour to take our drink orders and get our drinks. Horrible display and interaction from the general manager. The GM as well as the waitress said how they need more heads up when so many people are coming in, I reminded them each time they said that that I did infact call them to make sure. We sat there for over 1.5 hours while every single table that came in after us were served and most already gone by the time we even got out food. The GM stated how he tried to contact me to cancel before we arrived but that was not true he was very rude and unprofessional.

★★
April 23, 2024

Chicken stir fry was disappointing. It did not appear to contain rotisserie chicken. The chicken that was in there had a lot of bone pieces in it. Restaurant must have been short staffed as I observed that the floors under the tables in our section had a lot of food scraps on it.

Local Guide
April 23, 2024

It s been along time since I ve been here, and now I remember why. Long gone all the Covid cleaning practices, we had to ask to get our table washed, but it was still sticky around the edges. Honestly, Costco s rotisserie chicken is 10 times better, the fries were meh. The popcorn shrimp were so chewy, but flavour was ok. Our waitress was kind, so the tip we left was because of her.

★★★
March 23, 2024

since when did they start taking money first for ordering take out. always use to call the number and make my order and pick up and pay before taking it home. don t like giving out my card info thru the phone so probably be the last time ordering from here.

February 23, 2024

Decided to give this place a second chance after a raw chicken experience years prior, and was extremely disappointed. We had to wait 10 minutes before a host came to the front and greeted us. Then sat for 20 minutes waiting for drinks and someone to take our order. We ended up leaving and going elsewhere as we were so disappointed with the lack of service.

★★★★★
February 23, 2024

We seem to gravitate to Swiss Chalet in Spruce Grove as the staff are great, the food is good and affordable during these rising prices and we have always been served quickly.. Dining here, has always been a pleasant experience. Good job, ladies and gentlemen.

★★★★★
Local Guide
February 23, 2024

Great dining experience

★★★★★
Local Guide
February 23, 2024

Havent been there for 3 years and it was excellent.

★★★★★
January 23, 2024

Thank you so much for being open Christmas Day food is always amazing.

★★★★★
Local Guide
January 23, 2024

Excellent service. Great prices and food.

★★★★★
January 23, 2024

We had extremely great service. Heather our waitress was personable, friendly and efficient. Heather did not miss a beat. Checked on our table many times. Service was greatly appreciated. Heathers personality made the dinning experience very enjoyable. Thank you again Heather.

★★★★★
Local Guide
January 23, 2024

Clean and polite staff and establishment. Hot and yummy food

★★★★★
Local Guide
January 23, 2024

Yup, when I am craving a hot Turkey Sandwhich this is where I go. Its too much for me to cook a whole turkey being alone now. Though I usually get mashed potatoes, the fries are to die for. You can choose white or dark meat which is a bonus considering I like dark meat, its always still warm when u get home if your ordering take out. Great food, and excellent customer service. Those philipenoes are such friendly hard working people and a pleasure to be around. Not to mention I get a hot turkey sandwich for less than $25. And it completely fills me up, considering you spend that much at McDonalds and this is so much more wholesome. Enjoy!! I do! Parking: Usually plenty of parking near the front doors

★★★★★
Local Guide
December 23, 2023

Never been at this restaurant but it was great

★★★
December 23, 2023

Their extension for the delivery line doesnt work (goes to 411 directory) and their restaurant extension doesnt get answered.... Parking: Parking

★★★★★
December 23, 2023

they are the best to customers, very nice . Food was awesome my mom got free pie for her birthday

★★★★★
December 23, 2023

I normally dont go to Swiss chalet as Im not a fan of the chicken and particularly the dipping sauce. A friend insisted we go for lunch to this location so I tried the roast beef sandwich. It was EXCELLENT. Everything a beef dip should be but rarely is. The bun was tender and fresh...the beef was well mixed with au juice which was spot on for flavor, not to salty...and the accompanying Cole slaw was excellent. I will definately go back.

★★★★★
December 23, 2023

I honestly couldn t tell you if the food, or service is good or not. I have not been here yet

★★★★★
December 23, 2023

Our server, Anne, was absolutely fantastic! She was quick and friendly. The food is always delicious, and the place is clean.

★★★★★
December 23, 2023

Anne, our server, was so cheery and friendly! I like to come here because its clean, the music isnt too loud and suits the mood and it generally has a feeling of welcome. Keep ot up.

★★
Local Guide
December 23, 2023

Disappointed with the food. Why cant the meal they make look like the one on the menu. Also way too many fries. Fries were soggy. Service was slow. I got diarrhea shortly after eating there. Food

December 23, 2023

Very slow, Im a food courier and this place never has the food ready even though I show up at the collect time. Complete waste of time taking orders from here. Should have declined.

★★★★★
Local Guide
December 23, 2023

Had a wonderful lunch Server was great. First time in forever we got the warm lemon water for our hands, very impressed Food

December 23, 2023

I had 1/4 chicken and 1/2 rack off ribs and fries .chicken not to bad ,one taste of ribs and in the garabage.I havent had swiss chalet in years and now i dont care if i ever have it again.

★★★★★
December 23, 2023

fast service, food and soup was amazing .I like server she is fantastic server , chicken was juicy

★★★★★
Local Guide
December 23, 2023

We really enjoyed our meal.

Local Guide
December 23, 2023

Not sure whats with the new tiny sizes for the meals. Im highly disappointed. The sides are a quarter of what they where. We didnt appreciate our meal.

December 23, 2023

Ordered takeout after we paid both got soups and left they tell us they have no spoons the special order I can see superstore go buy some horrible management treated the same way he runs the place will never be back

★★★★★
Local Guide
December 23, 2023

Chicken&Shrimp dinner tasty..

★★★★★
December 23, 2023

TransAlta Retirees Assoc., 30 plus members made a reservation for lunch on Wed. were greeted by the manager to a room area all set up for us. The friendly, courteous service was exceptional and the food was great. Changes to the lunch items selected were encouraged to suit each palette. The space provided our group with a pleasant atmosphere to enjoy our lunch and comradery. Good parking and wheelchair accessibility added to the choice of this Swiss Chalet location

Local Guide
December 23, 2023

I was very disappointed with the service and the quality of the food. Our server was insistent on showing us the recipe and explaining how the dish was made even though the description of what was served did not match what was in the menu. Our server never checked to see if the food was okay after he dropped it off and his only response to our dish being way to oilly even though the menu didnt mention any oil or butter and described it as being baked was thats the recipe Ill show you. The manager wasnt much help either, we came tonight specifically for the kids eat free and we ended up paying for it because our meal was soggy. At least the apps we ordered werent completely horrible. Service and management on the other hand were very disappointing.

★★★★★
Local Guide
December 23, 2023

If you want a great meal at a reasonable go to price Swiss Chalet, the service is excellent and the food is awesome. Great prices, it is one of my favourite places to eat.

★★★
Local Guide
December 23, 2023

The ribs were o.k., the chicken didnt seem to be cooked all the way.

★★★★
Local Guide
December 23, 2023

Had the chicken and ribs meal. Chicken, as usual, was tender and tasty. However, the ribs were something I would never order again. They tasted like wet dog. I couldnt eat them. Was disappointed. The service was great. Will always go back for the chicken.

★★★★★
Local Guide
December 23, 2023

Great food, excellent service

Local Guide
December 23, 2023

Pre ordered for delivery - they didnt follow the delivery time instructions, and showed up way to early and interupted something important. Food had to be left out and was cold by the time we could get too it. They advertise the pre order for delivery service heavily but cant even follow basic instructions. Food was soggy and cold by the time we got to eat because of it.

★★
December 23, 2023

Ordered delivery at 5pm my order left the store according to the app. 40 min later it was still not at my house which is 11 min from the store. I called the customer service line and they transferred me to the store because my order was marked delivered at 5:55. The store did not even answer the phone. Luckily the driver showed up at 6:10. The food was cold. When you pay $30 or more for delivery I don t expect to need to recook it myself. I assume the driver was delivering other orders on the way given the length of time after he left the store. The driver was very kind though!

★★★★★
December 23, 2023

Needing a round table for big groups like us (11 total)

★★★
December 23, 2023

Average food

★★
December 23, 2023

Chicken was dry and over cooked. The front counter personnel was very rude.

★★★★
December 23, 2022

Very good service. Marichu s service were excellent.

★★★★★
December 23, 2022

Justine did a fantastic job of servicing us to our needs, quick and efficient. Definitely coming back again

★★★★★
December 23, 2022

Without a doubt Justine is a valuable asset to the Swiss Chalet corporate image. Her excellent attention to detail and friendly disposition will keep customers coming back and bring friends with them. I know that I will.

★★★★★
December 23, 2022

Justine, is an excellent server, knowledgeable and friendly. The meal was delicious and hot. Great place for a family meal!

★★★★★
December 23, 2022

Great lunch & fantastic service :)

★★★★★
December 23, 2022

Very little wait for food, staff was friendly and knowledgeable about menu. Food was just as expected, I came for a hot chicken dinner and got what I wanted. I left happy with my meal.

★★★★★
December 23, 2022

Great ... chicken tender and delicious Very nice staff Quick service

★★★★★
December 23, 2022

Thank you for the birthday lunch! I am absolutely in love with the new fish! The hint of salt and pepper is a nice touch. Anne S always goes above and beyond to make sure we are looked after!

★★★★★
December 23, 2022

We enjoy coming to a place where we get great friendly service along with delicious food! The ladies serving us Justene and Ann are amazing! Its like meeting up with family! We will return soon!

★★★★★
December 23, 2022

Its always a pleasure coming to the Spruce Grove Swiss Chalet! Justene and Ann treat us like family! The restaurant is very clean and as always the food is delicious! We know we will get a great feed and will be treated great when we visit Swiss Chalet!

★★★★★
December 23, 2022

My experience was very good. My waitress Justine was very efficient and very personable. The dinner was exceptional.

★★★★
December 23, 2022

Thank you Anne S for such great service! Very friendly and great with the kids. Will definitely be back

★★★★★
December 23, 2022

The place is nice and the food is really good the lady that serve us if i m not wrong her name is menchu is so nice and very Accommodating to us.

★★★★★
Local Guide
December 23, 2022

Excellent food and amazing service by Marichu She was so lovely and great communication skills Will definitively come back we love this Swiss chalet

★★★★★
December 23, 2022

Very good experience. Hazel did a great job as our server.

★★★★★
December 23, 2022

Justine was exceptional in providing service tonight for us Many Thanks Ron

★★★★★
December 23, 2022

Justine is our server and did a great job

★★★★★
December 23, 2022

Anne was such a wonderful server, food came fast and was delicious! We love coming here.

★★★★★
December 23, 2022

Awesome service from Anne

★★★★★
December 23, 2022

My favorite server who brings my food just the way I ordered, Im very pleased with Justine.

★★★★★
December 23, 2022

Justine was an excellent server on my husbands 71st birthday! Thank you for the great service Justine.

★★★★★
December 23, 2022

Justine was an awesome server, polite ,curious, patient

★★★★★
December 23, 2022

Marichu was welcoming and serviced us a really good. My husband had fish & chips for the first & loved it!!!

★★★★★
December 23, 2022

Great service from our old time friend, Justine.

★★★★★
December 23, 2022

Great food & great service from Marichu. Definitely recommend this restaurant.

★★★★★
December 23, 2022

Very good service. Polite and courteous. Loved our waitress mariachi she was awesome

★★★★★
December 23, 2022

Great service from Anne today.

★★★★
Local Guide
December 23, 2022

Lots of parking including handicap friendly. Great staff, clean and a good amount of choices, Justine was our server, excellent service, thank u

★★★★★
December 23, 2022

Justine was our server and she was absolutely excellent. Great job Justine!! we will see you again soon. Cheers

★★★★★
December 23, 2022

Justin was a wonderful waitress who was very independent and quick in serving us

★★★★★
December 23, 2022

Our waitress was five stars all away though dinner! And her name is Justine!!!!

★★★★
Local Guide
December 23, 2022

Had the Fish and Chips. Was tasty

★★★★★
Local Guide
December 23, 2022

Great food! Great service !

★★★
Local Guide
December 23, 2022

Good servers super nice just the food wasnt the greatest. Wasnt very haram Peter Gruffin would approve as it doesnt show Allahs true vision

★★★★★
December 23, 2022

Anne serves great!!! Good food , great workers

★★★★★
Local Guide
December 23, 2022

Amazing service from Anne S and the food was awesome!! Will definitely be coming back!!

★★★★★
December 23, 2022

Ann

★★★★★
December 23, 2022

Thanks Anne S for the amazing service!

★★★★★
Local Guide
December 23, 2022

Great service. Polite staff. Good food.

★★★★★
Local Guide
December 23, 2022

Anne was very friendly and polite. I enjoyed the food as well

★★★★★
December 23, 2022

Always enjoy the service and food. Love the smiles from the staff. Anne is my favourite person there. She is always cheerful and laughing.

★★★★★
December 23, 2022

I come from Ontario Canada,this place the best,Nice and delicious,hazel the best service, I will be back love you all

★★★★★
Local Guide
December 23, 2022

Very friendly staff, always hot & fresh! I travel alot and this Swiss Chalet is by far the best Ive visited! Thank you!!

★★★★★
December 23, 2022

Love the chicken, ribs , and wings! The staff are amazing. So friendly but professional.

★★★★★
Local Guide
December 23, 2022

My wife and I love Swiss Chalet best bang for the buck$

★★★★★
December 23, 2022

A really good meal followed by chocolate for early mothers day. Our server Hazel was excellent!

★★★★
Local Guide
December 23, 2022

Great place for an early mothers Day dinner

★★★★★
December 23, 2022

Excellent food and service.

December 23, 2022

I would prefer not to give even 1 star for this location, the meal was gross and borderline cold. The wings were over cooked, glasses had a film of soap or something on them, fries were over cooked, fish was still frozen in center. The table beside us was complaining as well and the girl was telling them how everything was fresh daily. That was BS! Will not be back here to eat again. The waitress took orders from a couple of tables at the same time yet food never came out at same time. Poor food quality and poor service. Do not recommend this place if you are looking for a good meal.

★★★★★
Local Guide
December 23, 2022

Always a family favorite!

★★★★
Local Guide
December 23, 2022

Nice and quiet place with good meals

★★★★
Local Guide
December 23, 2022

Good food and fast service, would return again when in the area for sure.

★★★★★
Local Guide
December 23, 2022

Good for family dine in.

★★★★★
December 23, 2022

Compliments to the cook AND to server Anne of Green Gables lol

★★★★★
December 23, 2022

The young asian man in the takeaway part is very pleasant and great customer service, legend.

Local Guide
December 23, 2022

Parking: Parking empty n great

★★★★★
December 23, 2022

Great service, tasty food. Parking: Lots of nearby parking spaces. Kid-friendliness: Kids Eat Free

★★★★★
Local Guide
December 23, 2022

Delicious and affordable meals for seniors

December 23, 2022

Paid 50 bucks For soggy uncooked food Horrible service

★★★★★
December 23, 2022

Just moved back to Alberta from Vancouver Island so this was the first time I ve been a Swiss chalet for 4 years and WOW is the service at this location amazing!! Honestly I can t remember the last time I ve had such a great experience in a restaurant!

★★★★
Local Guide
December 23, 2022

Glad to see the beef was back but, it was mostly grisly and fatty.

December 23, 2022

Food the last 3 visits is absolutely disgusting & the lack of cleanliness. the mens bathroom.. Sinks both dont work proper. The left side one is completely toast. No soap in the bathroom at all. Even the dining room isnt clean on the booth seats, crumbs and sauce or ketchup on the back of the seats. Instead of replacing the broken sink faucet they just let it dangle

★★★★★
Local Guide
December 23, 2022

Always a good meal Good chicken n ribs

Local Guide
December 23, 2022

To expesive for what you get , on take out

December 23, 2022

Ordered a bowl of soup and received less than a cup. Called and was informed that was their biggest and it was my mistake. $7.50 for exactly 1 cup of soup. I would suggest going elsewhere. Also, the staff was ignorant. I don t typically leave poor reviews but this is ridiculous.

★★
Local Guide
December 23, 2022

This place was great a few years back but not so much now. The chicken noodle soup was always great but now it should be called bowm of noodles as thats all it was! No chunks of chicken at all! Maybe a few strings of chicken It was a joke and complete rip off. Just like everything else today value for your hard earned money is a thing of the past .

★★★★★
December 23, 2022

Just went in tonight with my dad and we decide to have the roast beef dinner and it was so good the service at the table was excellent and fast been served with a smile and always asking if we need something else the two server that we have was marrychoo and hazel I compliment them and also told the manager kudo to all you guys good job

★★★★★
Local Guide
December 23, 2022

The chicken there is extremely good!! Nice relaxed atmosphere! Parking: No problem finding g a spot Food : 5/5 |

★★★★★
December 23, 2022

Good food,good service at a reasonable price!

★★★
Local Guide
December 23, 2022

Its okay, the food and service are mediocre. The food is edible, so you wont leave hungry.

Local Guide
December 23, 2022

Food was terrible, chicken undercooked. Even after being replaced. Thankfully a refund was issued, but will not be returning. This brand used to be of quality and great, but over thank last 10 years its just become fast food..

★★★★
Local Guide
December 23, 2022

Decent food for a chain. Service was friendly and at twice.

★★★★★
December 23, 2022

Thank you for the prompt delivery and the very polite delivery man.

★★
December 23, 2022

Our take out order was lost supposedly after we paid for it. Waited over 30 min for order and then got order and got home and was missing parts of order. ( my fault for not checking but I assumed it would all be there) Tried to call to let them know and no one answers the phone. Still can t get an answer. This is the second time now we have had a not great experience with take out.

★★★★★
December 23, 2022

Good Morning AJ We would like to Thank you and your wonderful staff for the amazing hosting of our Sunrise Village Christmas Supper. The food was excellent and the servers went out of their way to make the experience memorable. And the room was very cozy.

★★★★★
December 23, 2022

This is the second year we have had Swiss Chalet in Spruce Grove help us celebrate the holidays with all our colleagues at the Real Canadian Superstore here in Spruce. Both times we received outstanding service and product. A very big thanks to the team at Swiss Chalet...very much appreciate all the hard work you have put into making our holidays memorable. Happy holidays!!!

★★★★★
Local Guide
December 23, 2022

Always good when youre hungry for rotisserie chicken. Oct. 3rd 22 we stopped in for lunch. Yes, still a five star. And just as good on Dec. 14th 22. Food : 5/5