A&W Canada in St. Albert

375 Saint Albert Trail St. Albert Mall, St. Albert, AB T8N 0P6, Canada

★★★☆☆
(226 reviews)
Categories: Hamburger restaurant American restaurant Breakfast restaurant Canadian restaurant Chicken restaurant Fast food restaurant

About

Canada's original burger restaurant. Serving great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer since 1956. Now proudly serving Organic Pret Coffee.

Website
web.aw.ca
Address
375 Saint Albert Trail St. Albert Mall, St. Albert, AB T8N 0P6, Canada
Plus Code
J9VH+5C St. Albert, Alberta, Canada
Time Zone
America/Edmonton

Business Hours

Sunday
9 AM–5 PM
Monday
9 AM–6 PM
Tuesday
10 AM–5 PM
Wednesday
Closed
Thursday
10 AM–8 PM
Friday
9 AM–8 PM
Saturday
9 AM–6 PM

Services

Service options
Kerbside pickup Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Beer Coffee
Dining options
Breakfast Brunch Lunch Dinner Counter service Dessert
Amenities
Toilets
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.3
★★★☆☆
226 reviews

Most Mentioned

mall (10) breakfast (7) onion rings (7) food court (6) root beer (6) fast food (6) rude (3) counter (2) drive thru (2) mozzarella (2)
5 stars
81
4 stars
53
3 stars
15
2 stars
12
1 stars
65
December 1, 2024

Slow service. Food even worse. Ordered Whistle Dog which had old moldy buns. Returned, asked for refund and left. Never going there again.

November 29, 2024

Nov 29 order two burger at 1130 am and was served cold fries and cold burgers.... Why does this location have such awful service?? Can't understand me when I place my order and then serve me cold food..... Please do better or il this location will be known as a dumpster restaurant.

November 3, 2024

Food is good but service is terrible drive thru the last 2 times I have been has been 20-25min wait

September 14, 2024

Don’t bother going for food anytime near when they close because they shut their grill off (which at 5pm is a bit ridiculous). Won’t be going back.

July 6, 2024

I placed an order for two spicy habanero chicken burgers and they were extremely dry. The sauce that they use, there was basically no sauce. When I brought it up to the front counter, they started to give an explanation and were not even one percent apologetic. There was also an attitude from the guy who was working there. I won’t recommend anyone to visit this location based on my experience and the quality/taste of the food. Customer service exists for a reason so hopefully this location will be able to improve that with time.

★★
June 3, 2024

We stopped by for takeout in the drive-through. We waited quite a while for our order, but I thought that meant it was going to be very fresh when we got home the onion rings were completely cold and dried out. They had been sitting for quite a long time the other food was mediocre at best, and the apple pies were completely cold and dry, it was very disappointing to spend that kind of money for garbage food . We will definitely not return to this location.

May 4, 2024

The girl that took my order( breakfast) was wonderful. BUT the cook messed up my order : my toast was burnt ordered eggs over hard they were runny, potatoes cold and grill must have not been clean because there were black specks all over my food: Usually eat at Tim Hortons won’t be back . Not impressed!!! This was the A & W in St Albert mall

November 11, 2023

The new hire is a nightmare and yells at people when SHE gets the order wrong. Get a receipt, even if your food is still hot when you return it, she will fight you that she didn't make it wrong & that's what you ordered.

Local Guide
December 9, 2024

Very very very slow and bad service!

October 23, 2024

Poorly staffed. Burger not bad but the fries were ice cold.

★★
Local Guide
October 23, 2024

Extremely slow service here. I wont come back just for very poor service.

★★★★
Local Guide
September 23, 2024

Its in St Albert mall food court.

★★
Local Guide
September 23, 2024

Very disappointed in A&W onions rings now not as good as they use to be.

September 23, 2024

They like to turn there grill off 1hour before close

★★★★★
Local Guide
August 23, 2024

Usha was really good. She paid attention to my order and didnt rush it. Really appreciate her work and dedication to the work.

★★★★★
July 23, 2024

Very good experience staff is so good food is so delicious I recommend people to visit there for sure

June 23, 2024

I am quite upset that they charge $3 for a cup without telling you. Absolutely insane!!

★★★★★
Local Guide
June 23, 2024

Millie Is amazing and always makes my breakfast everyday because I work at candy lab next door , never had a complaint and cooks it exactly how I like it! I highly recommend and thank you Millie for being an amazing soul!

★★★★★
Local Guide
June 23, 2024

Millie is the cook in the back. I feel that cooks such as herself doesnt get enough credit. Her food is conaistent and great every time. Millie, you are a hard worker, you deserve a raise. Thank You for your tastey breakfasts. I hope that you direct report above you reads this.

★★★★★
March 23, 2024

Love this location!

February 23, 2024

The burger I purchased was the absolute worst one I have ever had in my life. I had to throw much of it the garbage, because after a few bites I was afraid I would be getting sick. Hopefully health regulators are inspecting this location on a regular basis because that meat sure tasted like something was badly wrong with it. I will never go there again, and I will tell everyone I know to stay away from it. Definitely not up to usual A&W standards. Management problem or what???

★★★★★
Local Guide
February 23, 2024

The best fast food burgers

★★★★
Local Guide
February 23, 2024

Teen burger doesnt quite taste like it used. Plus the sizes of the root beer seems smaller. Maybe its just me!

★★★★
Local Guide
January 23, 2024

My child loves this place. They do mess up the order here and there but overall, they try to make up for it. So, I do recommend it a lot more than the local McDonalds...

★★
Local Guide
December 23, 2023

12 minutes wait for a poutine. Guy at front counter very snappy and rude , barking out orders at people waiting. IMO literally every time I order anything here. Person behind me in line was briskly told five to ten minutes before I can even take your order . It s not that high volume sales here. They need faster more organized staff or just more staff in general. Last time I came here the guy behind the counter was in the back area on his cellphone for a good while before coming out. I wasted half my lunch break waiting just to order. Foodcourt has the slowest moving cleaning staff too. All table dirty. And when they wipe the tables, all the food bits land on the seats so you get dirty pants. Disappointing and it hasn t changed in three years it s always this way.

December 23, 2023

The worst ever. Work efficiency is so bad that you have to wait for your order for more than ten minutes. Front person is so rude. I will never come back to this store again.

Local Guide
December 23, 2023

Basically the worst A&W experience I have ever had. I travel for work, so I have easily been to 100 locations. This one was by far the worst. I suggest skipping the experience. Incredibly rude service and long waits to be expected. Was told Eggs would be a 20 min wait. So I changed my order to a burger. 12 min wait for that. A wait is ok, but the rude employee was hard to watch. Treated an elderly pair in front of me terribly too. No other location is this terrible, some changes need to be made.

Local Guide
December 23, 2023

This location has absolutely the worst service of any location in St Albert. St. Albert Center!

December 23, 2023

Poor service. No salt on fries. Kitchen VERY slow

December 23, 2023

There is an employee who works at the st.Albert centre location that is so rude every time I go to get food he s always yelling at people, and constantly telling people they are out of food. When there are only 3 options in this mall there needs to at least decent service.

December 23, 2023

This is the worst food I have every had at a&w you better smarten up or you are gone. Onion rigs were burnt and my buddy beef burger tasted funny. I threw them out. I got the Chinese food next door they were good.

December 23, 2023

Ridiculously poor working conditions. Coercion of minors. In violation of several labour standards. Manager states to youth that she can wear items against dress code/safety standards because she can take them off when the auditor comes so watch for no food items in your meals.

Local Guide
December 23, 2023

Angry employees up front and the absolute slowest service. My kid had to wait 20 minutes to get a teen burger. Not a one off as it is the same every time. Location should be shut down or all staff replaced

★★★★
Local Guide
December 23, 2023

Food is good, nice service at this location.

December 23, 2023

Thus location is consistently the worst A&W I have had a staff member refuse to make me a bacon and egger because he didnt feel like turning the burner back on and have nearly always gotten my order wrong after waiting 20-30 minutes

Local Guide
December 23, 2023

The guy with the glasses is very rude , I dont recommend this location

December 23, 2023

My experience at this restaurant was very bad , the guy working there acted in a rude way to me when I asked to add to my order , he yelled at me saying too late !!! and then he turned his face away without even saying sorry which made me laugh saying seriously!!! I will never go there again

December 23, 2023

Server was so rude and was assuming our order. He kept on correcting us for our order. Horrible service Vegetarian options: Didn t sell veggie burgers on weekends

December 23, 2023

Dietary restrictions: Cashier told us they only served chicken for the rest of the time being open. Isn t a&w known for burgers? Kid-friendliness: Cashier was incredibly rude and disrespectful towards us. Yelling at us when our card was declined once.

December 23, 2023

Waited 10 mins at the front, no one came to help me ended up just waking away. Could hear coworkers laughing in the back, so there were people there

Local Guide
December 23, 2023

Staff rude and unnatentive

★★★★★
Local Guide
December 23, 2023

While having never ate at a Waffle House in my life, this is what many would consider to be the Canadian equivalent. The food is always fresh, delicious and just bomb as hell. The customer service can be hit or miss, depending on whos manning the register. The Tim Hortons next door is the exact opposite with its food and overall vibe. The drinks are nice there though, but you cant beat the A&W Root Beer.

★★★★★
Local Guide
December 23, 2023

Great food and quick service always with a smile! Hot and fresh!!

December 23, 2023

The guy at the front is very commanding and rude. I watched him overcharge an elderly man and grandson by ringing in their items separately instead of making it a combo - when the elderly man asked, Why is it so expensive? (almost $22 for two Mama burgers, one fry, and one water), the counter guy just said, Because. Earlier, the pair inquired what was in the Uncle burger, and the counter guy said, Everything. Just, everything. Very condescending tone of voice. He should not be the face of the counter and I can only imagine what hes like in the back.

Local Guide
December 23, 2023

Worst A&W for both delivery and pickup, crazy wait times for skip and if you choose to pick up your order you get told you need to wait 20 minutes to even order for them to complete skip orders. Wack

★★★★★
Local Guide
December 23, 2023

Good food

★★★★★
Local Guide
December 23, 2023

Good service and friendly staff.

★★★★★
Local Guide
December 23, 2023

Consistently good.

December 23, 2023

Seriously rude employee

December 23, 2023

Waited 5 minutes while being ignored, for the cashier to tell me everything is going to be an 8 to 10 minute wait.

Local Guide
December 23, 2023

Worst fast food restaurant ever visited.. i jut went there and after the reply from cashier just cancelled everything Told me that there is 9-10 minutes wait on Nashville chck combo.. come on man just stop being lazy .. i work at a&w as well and it only takes around 4:30-5 minutes .. you are getting paid for working.. Just wondering why A&W hasn t taken any action yet on this location even after these many bad reviews..

Local Guide
December 23, 2023

2nd last Saturday before Christmas and there are only 2 people working. The only cashier had to abandon the front to help in the kitchen. Slowest, service ever. Over 20 minutes for chicken strips. Food : 3/5

Local Guide
December 23, 2023

Went to buy food here but they said they didnt have any food except chicken. No fries, burgers or onion rings. He did let me know they may have food tomorrow afternoon . So maybe itll be better then.

December 23, 2022

Myself and two old gentlemen were waiting for someone to come out from for about 7 mins. The gentleman tried to get the attention of the worker. Unfortunately they kept ignoring them and myself. So the one gentleman took the counter top and let it down about 2 inches so they could hear. The one worker came out screaming you don t need to slam my counter tops he was very rude while taking the order and said you get what you get . He then went to go filled there coffee order and just mumbles under his breath just go ahead and slam my counter one more time at this point I was so frustrated and just left. If I could give a zero star for this visit I would.

December 23, 2022

U hear of all the stories from around the world of people adulterating food. I would be willing to bet that the people that work here are putting bodily fluids on the food here.

December 23, 2022

Bad place very slow service

★★
Local Guide
December 23, 2022

It s in Mall Long wait, cold foood

December 23, 2022

Super slow location, guy was rude and the food was over cooked.

December 23, 2022

Bad service. I work nearby so I go to the mall food court often for my lunch break and by far they are the worst out of the three restaurants there. The people working there often come across as rude and impatient. Sometimes they will be working in the back and wont acknowledge coutumers for like ten minutes (Not exaggerating) in the meantime you just gotta stand around until all their machines are ready or whatever. Food is also often served cold. One time there was a 20 minute wait for meat. Like come on you are a burger place what do mean meat is a 20 minute wait you are fast food,right.

December 23, 2022

I appreciate this location being one for the only fast food places in this mall, however you need more than one slow staff member scheduled in a day. To stand around for 10 minutes and not see any movement or even get a hello is a bit awkward, especially when they tell you its going to be another 15 for my order... there goes my whole lunch break standing around twiddling my thumbs..

Local Guide
December 23, 2022

This location is in a mall. Worst service Every time. If you work in the mall and only have a half hour break and it takes 25 min to just order. Once i stood there as the guy did a whole skip order before even talking to me. Dont ask for chicken after 4 its too late for them.

★★
Local Guide
December 23, 2022

Same as always wait 10 to 15 mins for rings and they were hot.

★★★★★
Local Guide
December 23, 2022

Always the burgers and onion rings plus the root beer is great cheers

★★★★★
Local Guide
December 23, 2022

Solid meal and very friendly staff

December 23, 2022

If I could give zero stars, I would. I understand being short staffed, but theres no need to be openly rude to the customers and yelling at them sit down, its gonna be a long wait Wasnt even a customer, but after witnessing the level of service offered to customers today, 100% would never go there.

December 23, 2022

The guy who works there and take your order is really rude, just fire him already, wouldnt even take my order because I waited to long to decide what food to get

★★★★★
Local Guide
December 23, 2022

Excellent restaurant for burgers, fries and onion rings. You will not be disappointed.

★★★★★
Local Guide
December 23, 2022

Love the no ice police, great food.

★★★★★
December 23, 2022

Little bit of wait, but the guy who is there most of the time in the front on weekdays makes up for it! Very nice and accommodating! I didnt catch his name but I appreciate the customer service Vegetarian options: Love the beyond meat burger!

★★★★★
Local Guide
December 23, 2022

Teen burgers all day everyday omm nom nom

★★★★★
Local Guide
December 23, 2022

I went around 1140am. There was one other person in front of me. It took quite a while to receive my order (it appeared to be understaffed at this moment) but my food was made correctly and handed to me by a very polite and smiling staff. The food court was not crowded but seating was limited as many spots were dirty.

★★★★★
Local Guide
December 23, 2021

I love this place!!! They never make any mistakes and the orders are always fresh and hot. The same holds true for every A and W in Edmonton, Edson, Jasper, Calgary ... they ve just got it all perfected!!! A waiting area for special needy people (I have my moments too) and I am willing to wait guilt free, off to the side, and let the flow of patrons move along. However, I rarely make any alteration to Allen and Wright s fare. BEST GD off the rack burger EVER!!!! Mozza - fresh lettuce, tomato, onion-deelish sauce AND bacon! Teen - almost as good only with CHEDDAR, but no sauce. Onion rings - absolutely Slay!!!! Fries are now better than before but still Mcdonalds and Wendy s own that deal. Chubby Chicken- YUMMMMMM Breakfast - incredible item selection and an Uber CIVILIZED ....plated breakfast!!! RSVP : Me!!! Oh waiter.....

★★★★★
December 23, 2021

Food was fast, hot and good!

Local Guide
December 23, 2021

Painfully slow wait time for food

★★
December 23, 2021

Another gut shop in THE MALL If your at the mall thats fine. Did not want to go to the Mall. Soda mix is horrible. I love fountain soda. But this we as horrendous. The person by the counter could not understand English except for the most minimal amount.

★★★★★
Local Guide
December 23, 2021

All good. Wished they would have larger chicken orders - more pieces.

Local Guide
December 23, 2021

The man who works there every day is so rude! He doesn t understand proper customer service just gets your order, and barks at you to get it quickly once it s ready. Also says it ll be 7 minutes to cook no matter how busy it is. The food isn t bad but interacting with him is scary because of how angry he seems. I get being stressed, but you should hire someone who knows how to be nice to customers. I think there s only ever the two workers, too.

December 23, 2021

When I asked for no onions, the guy rolled his eyes at me. When I asked what the drink options were, he pointed to the board. I couldnt read them and asked if he could read them off to me, I was ignored said he would call when our order was ready. He did not, he just stood there and stared at us

★★★★★
December 23, 2021

Good stuff keep the kids happy when your on the go

★★★★
December 23, 2021

There is one guy who works the front counter that is so rude that it is almost comical! Aside from him, the staff are pretty nice. Food is pretty good, albeit overpriced.

★★★★★
December 23, 2021

Had a very good meal here today!

December 23, 2021

Just incredibly rude staff. The guy at the front is so short with people and gives attitude

Local Guide
December 23, 2021

The bacon and eggs platter wasn t good. The eggs were cold and wasn t cooked like scrambled eggs. When they passed me the platter. They put my napkin and cutlery on top of the food.

★★★
Local Guide
December 23, 2020

Typical A&W. I always loved the Teen burger and the Mama burger.

Local Guide
December 23, 2020

Was asking about the front line worker discount and the lady didnt understand English. Then another lady came to the window and i asked about the discount and she looked at me and laughed at me. The chicken strips were dry and the onion rings tasted like they soaked in oil for hours before served to me. Hours later and i still cant get the taste of the old burnt oil out of my mouth. I will not be returning to this location.

★★★
Local Guide
December 23, 2020

Didnt go to A/W went to Tim Hortons.

December 23, 2020

6 reviews My wife & each had a meal here today, a teen burger & a mozzarella burger. I m sorry to say that they were both easily the worst burgers we have ever had! Cold, cheese wasn t even melted, meat was so dry & over cooked. I ve eaten at this location many times over the years with my 4 kids, the product quality has drifted & reached an all time low. Unfortunately my last visit to this location

★★★
Local Guide
December 23, 2019

Good burgers and root beer but I dont care for their fries

★★★★★
Local Guide
December 23, 2019

Always good food!!

★★★★
Local Guide
December 23, 2019

Located in the mall food court. Counter nicely organized, tidy and keyboard on the back wall was well maintained. Had a quick breakfast and coffee. Food was served hot, looked fresh and tasted good. Had one customer approach who said never thought to come here for breakfast and stated she liked what she saw. Would return here for my bacon and eggs, in the future.

December 23, 2019

I do not go to A&W, they do not support Alberta farmers

★★★★★
Local Guide
December 23, 2019

Double teen my all time favorite

★★★★
Local Guide
December 23, 2019

Located In the St Albert centre (shopping mall) food court. Tasted like a&w as expected.

★★★★★
December 23, 2019

very good for cheap breakfast

★★★★
Local Guide
December 23, 2019

Very clean

★★★★★
Local Guide
December 23, 2019

Awesome

★★★★
Local Guide
December 23, 2019

Good food, always leaves me feeling a bit hungry still.

★★
Local Guide
December 23, 2019

I came here this afternoon to grab lunch, the gentleman working was not very polite at all and was literally yelling when he was talking with customers. I understand it is busy but customer service should always be first. Not very impressed at all.

★★★★★
Local Guide
December 23, 2019

Very good burger

★★★★★
Local Guide
December 23, 2019

Best breakfast around

★★★★★
Local Guide
December 23, 2019

Great place

★★★★
Local Guide
December 23, 2019

Food is great and great atmosphere, but if you have a party of ten make sure you make reservations otherwise you will wait a long time. I always enjoy the food.

★★★★★
Local Guide
December 23, 2019

great place

★★★★
Local Guide
December 23, 2019

Best gravy around.

December 23, 2018

Had to wait 5 minutes at the front while people were too busy to go out front and take any orders. And then the person taking order was just rude as hell. I get its not a glamorous job but have some pride in what you do even if it is just working a cash register at 45

★★★★★
Local Guide
December 23, 2018

This is the best little restaurant to go to if youre in a hurry good staff awesome prices

★★★★
Local Guide
December 23, 2018

Good bad for you food haha

★★★★★
Local Guide
December 23, 2018

Very good food. Ive never ever had a bad meal. Veggies are always crisp and fresh. Seriously! Always, theres no other restaurant that can always give crisp veggies, so thank you!

★★★★★
Local Guide
December 23, 2018

Quick fresh and friendly

★★★★
Local Guide
December 23, 2018

Fast and easy

★★★★★
Local Guide
December 23, 2018

I think its great fast food place. They always have some burger on a special price. the quality of the ingredients I think its superior comparing to other fast-food chains

★★★★★
Local Guide
December 23, 2018

Food were great

★★★★★
Local Guide
December 23, 2018

Good food

★★★★★
Local Guide
December 23, 2018

Nice food

★★★★★
Local Guide
December 23, 2018

What can I say, teenburger best fast food burger.

★★★★★
December 23, 2018

Always a great burger here. Yummy.

★★★★
Local Guide
December 23, 2018

Fast friendly service with a smile. Food is great as well.

★★★
Local Guide
December 23, 2018

Its good... always ice cold root beer...

★★★★★
Local Guide
December 23, 2018

A&W always nice on a hot day to have a root beer. And a teen burger

★★★★★
Local Guide
December 23, 2018

Now that they have the Beyond Meat burgers, its fantastic.

★★★★★
Local Guide
December 23, 2018

Very happy with the service

★★★★
Local Guide
December 23, 2018

Classic fast food burger restaurant

★★★★★
December 23, 2018

We had a HUGE order that was ready very quickly and nothing was missed. Awesome service and great people.

★★★★★
Local Guide
December 23, 2018

Super friendly service.

★★
December 23, 2017

Why does it take so long to make a burger?

December 23, 2017

Place is dirty and unkept. The meal took a long time since the COOK ate the chicken strips from the childrens meal that I ordered.

★★★★
Local Guide
December 23, 2017

Awesome burgers. Service staff arent very professional.

★★★★★
December 23, 2017

Very friendly and quick. Food Is made very well.

December 23, 2017

Slow a snail would walk faster then her. Mozzaburger was still cold

★★
December 23, 2016

Nothing special crappy service

Local Guide
December 23, 2016

Bad bad bad. Greasy greasy greasy. Never again.