A&W Canada in St. Albert

Very very very slow and bad service!

Poorly staffed. Burger not bad but the fries were ice cold.

Extremely slow service here. I wont come back just for very poor service.

Its in St Albert mall food court.

Very disappointed in A&W onions rings now not as good as they use to be.

They like to turn there grill off 1hour before close

Usha was really good. She paid attention to my order and didnt rush it. Really appreciate her work and dedication to the work.

Very good experience staff is so good food is so delicious I recommend people to visit there for sure

I am quite upset that they charge $3 for a cup without telling you. Absolutely insane!!

Millie Is amazing and always makes my breakfast everyday because I work at candy lab next door , never had a complaint and cooks it exactly how I like it! I highly recommend and thank you Millie for being an amazing soul!

Millie is the cook in the back. I feel that cooks such as herself doesnt get enough credit. Her food is conaistent and great every time. Millie, you are a hard worker, you deserve a raise. Thank You for your tastey breakfasts. I hope that you direct report above you reads this.

Love this location!

The burger I purchased was the absolute worst one I have ever had in my life. I had to throw much of it the garbage, because after a few bites I was afraid I would be getting sick. Hopefully health regulators are inspecting this location on a regular basis because that meat sure tasted like something was badly wrong with it. I will never go there again, and I will tell everyone I know to stay away from it. Definitely not up to usual A&W standards. Management problem or what???

The best fast food burgers

Teen burger doesnt quite taste like it used. Plus the sizes of the root beer seems smaller. Maybe its just me!

My child loves this place. They do mess up the order here and there but overall, they try to make up for it. So, I do recommend it a lot more than the local McDonalds...

12 minutes wait for a poutine. Guy at front counter very snappy and rude , barking out orders at people waiting. IMO literally every time I order anything here. Person behind me in line was briskly told five to ten minutes before I can even take your order . It s not that high volume sales here. They need faster more organized staff or just more staff in general. Last time I came here the guy behind the counter was in the back area on his cellphone for a good while before coming out. I wasted half my lunch break waiting just to order. Foodcourt has the slowest moving cleaning staff too. All table dirty. And when they wipe the tables, all the food bits land on the seats so you get dirty pants. Disappointing and it hasn t changed in three years it s always this way.

The worst ever. Work efficiency is so bad that you have to wait for your order for more than ten minutes. Front person is so rude. I will never come back to this store again.

Basically the worst A&W experience I have ever had. I travel for work, so I have easily been to 100 locations. This one was by far the worst. I suggest skipping the experience. Incredibly rude service and long waits to be expected. Was told Eggs would be a 20 min wait. So I changed my order to a burger. 12 min wait for that. A wait is ok, but the rude employee was hard to watch. Treated an elderly pair in front of me terribly too. No other location is this terrible, some changes need to be made.

This location has absolutely the worst service of any location in St Albert. St. Albert Center!

Poor service. No salt on fries. Kitchen VERY slow

There is an employee who works at the st.Albert centre location that is so rude every time I go to get food he s always yelling at people, and constantly telling people they are out of food. When there are only 3 options in this mall there needs to at least decent service.

This is the worst food I have every had at a&w you better smarten up or you are gone. Onion rigs were burnt and my buddy beef burger tasted funny. I threw them out. I got the Chinese food next door they were good.

Ridiculously poor working conditions. Coercion of minors. In violation of several labour standards. Manager states to youth that she can wear items against dress code/safety standards because she can take them off when the auditor comes so watch for no food items in your meals.

Angry employees up front and the absolute slowest service. My kid had to wait 20 minutes to get a teen burger. Not a one off as it is the same every time. Location should be shut down or all staff replaced

Food is good, nice service at this location.

Thus location is consistently the worst A&W I have had a staff member refuse to make me a bacon and egger because he didnt feel like turning the burner back on and have nearly always gotten my order wrong after waiting 20-30 minutes

The guy with the glasses is very rude , I dont recommend this location

My experience at this restaurant was very bad , the guy working there acted in a rude way to me when I asked to add to my order , he yelled at me saying too late !!! and then he turned his face away without even saying sorry which made me laugh saying seriously!!! I will never go there again

Server was so rude and was assuming our order. He kept on correcting us for our order. Horrible service Vegetarian options: Didn t sell veggie burgers on weekends

Dietary restrictions: Cashier told us they only served chicken for the rest of the time being open. Isn t a&w known for burgers? Kid-friendliness: Cashier was incredibly rude and disrespectful towards us. Yelling at us when our card was declined once.

Waited 10 mins at the front, no one came to help me ended up just waking away. Could hear coworkers laughing in the back, so there were people there

Staff rude and unnatentive

While having never ate at a Waffle House in my life, this is what many would consider to be the Canadian equivalent. The food is always fresh, delicious and just bomb as hell. The customer service can be hit or miss, depending on whos manning the register. The Tim Hortons next door is the exact opposite with its food and overall vibe. The drinks are nice there though, but you cant beat the A&W Root Beer.

Great food and quick service always with a smile! Hot and fresh!!

The guy at the front is very commanding and rude. I watched him overcharge an elderly man and grandson by ringing in their items separately instead of making it a combo - when the elderly man asked, Why is it so expensive? (almost $22 for two Mama burgers, one fry, and one water), the counter guy just said, Because. Earlier, the pair inquired what was in the Uncle burger, and the counter guy said, Everything. Just, everything. Very condescending tone of voice. He should not be the face of the counter and I can only imagine what hes like in the back.

Worst A&W for both delivery and pickup, crazy wait times for skip and if you choose to pick up your order you get told you need to wait 20 minutes to even order for them to complete skip orders. Wack

Good food

Good service and friendly staff.

Consistently good.

Seriously rude employee

Waited 5 minutes while being ignored, for the cashier to tell me everything is going to be an 8 to 10 minute wait.

Worst fast food restaurant ever visited.. i jut went there and after the reply from cashier just cancelled everything Told me that there is 9-10 minutes wait on Nashville chck combo.. come on man just stop being lazy .. i work at a&w as well and it only takes around 4:30-5 minutes .. you are getting paid for working.. Just wondering why A&W hasn t taken any action yet on this location even after these many bad reviews..

2nd last Saturday before Christmas and there are only 2 people working. The only cashier had to abandon the front to help in the kitchen. Slowest, service ever. Over 20 minutes for chicken strips. Food : 3/5

Went to buy food here but they said they didnt have any food except chicken. No fries, burgers or onion rings. He did let me know they may have food tomorrow afternoon . So maybe itll be better then.

Myself and two old gentlemen were waiting for someone to come out from for about 7 mins. The gentleman tried to get the attention of the worker. Unfortunately they kept ignoring them and myself. So the one gentleman took the counter top and let it down about 2 inches so they could hear. The one worker came out screaming you don t need to slam my counter tops he was very rude while taking the order and said you get what you get . He then went to go filled there coffee order and just mumbles under his breath just go ahead and slam my counter one more time at this point I was so frustrated and just left. If I could give a zero star for this visit I would.

U hear of all the stories from around the world of people adulterating food. I would be willing to bet that the people that work here are putting bodily fluids on the food here.

Bad place very slow service

It s in Mall Long wait, cold foood

Super slow location, guy was rude and the food was over cooked.

Bad service. I work nearby so I go to the mall food court often for my lunch break and by far they are the worst out of the three restaurants there. The people working there often come across as rude and impatient. Sometimes they will be working in the back and wont acknowledge coutumers for like ten minutes (Not exaggerating) in the meantime you just gotta stand around until all their machines are ready or whatever. Food is also often served cold. One time there was a 20 minute wait for meat. Like come on you are a burger place what do mean meat is a 20 minute wait you are fast food,right.

I appreciate this location being one for the only fast food places in this mall, however you need more than one slow staff member scheduled in a day. To stand around for 10 minutes and not see any movement or even get a hello is a bit awkward, especially when they tell you its going to be another 15 for my order... there goes my whole lunch break standing around twiddling my thumbs..

This location is in a mall. Worst service Every time. If you work in the mall and only have a half hour break and it takes 25 min to just order. Once i stood there as the guy did a whole skip order before even talking to me. Dont ask for chicken after 4 its too late for them.

Same as always wait 10 to 15 mins for rings and they were hot.

Always the burgers and onion rings plus the root beer is great cheers

Solid meal and very friendly staff

If I could give zero stars, I would. I understand being short staffed, but theres no need to be openly rude to the customers and yelling at them sit down, its gonna be a long wait Wasnt even a customer, but after witnessing the level of service offered to customers today, 100% would never go there.

The guy who works there and take your order is really rude, just fire him already, wouldnt even take my order because I waited to long to decide what food to get

Excellent restaurant for burgers, fries and onion rings. You will not be disappointed.

Love the no ice police, great food.

Little bit of wait, but the guy who is there most of the time in the front on weekdays makes up for it! Very nice and accommodating! I didnt catch his name but I appreciate the customer service Vegetarian options: Love the beyond meat burger!

Teen burgers all day everyday omm nom nom

I went around 1140am. There was one other person in front of me. It took quite a while to receive my order (it appeared to be understaffed at this moment) but my food was made correctly and handed to me by a very polite and smiling staff. The food court was not crowded but seating was limited as many spots were dirty.

I love this place!!! They never make any mistakes and the orders are always fresh and hot. The same holds true for every A and W in Edmonton, Edson, Jasper, Calgary ... they ve just got it all perfected!!! A waiting area for special needy people (I have my moments too) and I am willing to wait guilt free, off to the side, and let the flow of patrons move along. However, I rarely make any alteration to Allen and Wright s fare. BEST GD off the rack burger EVER!!!! Mozza - fresh lettuce, tomato, onion-deelish sauce AND bacon! Teen - almost as good only with CHEDDAR, but no sauce. Onion rings - absolutely Slay!!!! Fries are now better than before but still Mcdonalds and Wendy s own that deal. Chubby Chicken- YUMMMMMM Breakfast - incredible item selection and an Uber CIVILIZED ....plated breakfast!!! RSVP : Me!!! Oh waiter.....

Food was fast, hot and good!

Painfully slow wait time for food

Another gut shop in THE MALL If your at the mall thats fine. Did not want to go to the Mall. Soda mix is horrible. I love fountain soda. But this we as horrendous. The person by the counter could not understand English except for the most minimal amount.

All good. Wished they would have larger chicken orders - more pieces.

The man who works there every day is so rude! He doesn t understand proper customer service just gets your order, and barks at you to get it quickly once it s ready. Also says it ll be 7 minutes to cook no matter how busy it is. The food isn t bad but interacting with him is scary because of how angry he seems. I get being stressed, but you should hire someone who knows how to be nice to customers. I think there s only ever the two workers, too.

When I asked for no onions, the guy rolled his eyes at me. When I asked what the drink options were, he pointed to the board. I couldnt read them and asked if he could read them off to me, I was ignored said he would call when our order was ready. He did not, he just stood there and stared at us

Good stuff keep the kids happy when your on the go

There is one guy who works the front counter that is so rude that it is almost comical! Aside from him, the staff are pretty nice. Food is pretty good, albeit overpriced.

Had a very good meal here today!

Just incredibly rude staff. The guy at the front is so short with people and gives attitude

The bacon and eggs platter wasn t good. The eggs were cold and wasn t cooked like scrambled eggs. When they passed me the platter. They put my napkin and cutlery on top of the food.

Typical A&W. I always loved the Teen burger and the Mama burger.

Was asking about the front line worker discount and the lady didnt understand English. Then another lady came to the window and i asked about the discount and she looked at me and laughed at me. The chicken strips were dry and the onion rings tasted like they soaked in oil for hours before served to me. Hours later and i still cant get the taste of the old burnt oil out of my mouth. I will not be returning to this location.

Didnt go to A/W went to Tim Hortons.

6 reviews My wife & each had a meal here today, a teen burger & a mozzarella burger. I m sorry to say that they were both easily the worst burgers we have ever had! Cold, cheese wasn t even melted, meat was so dry & over cooked. I ve eaten at this location many times over the years with my 4 kids, the product quality has drifted & reached an all time low. Unfortunately my last visit to this location

Good burgers and root beer but I dont care for their fries

Always good food!!

Located in the mall food court. Counter nicely organized, tidy and keyboard on the back wall was well maintained. Had a quick breakfast and coffee. Food was served hot, looked fresh and tasted good. Had one customer approach who said never thought to come here for breakfast and stated she liked what she saw. Would return here for my bacon and eggs, in the future.

I do not go to A&W, they do not support Alberta farmers

Double teen my all time favorite

Located In the St Albert centre (shopping mall) food court. Tasted like a&w as expected.

very good for cheap breakfast

Very clean

Awesome

Good food, always leaves me feeling a bit hungry still.

I came here this afternoon to grab lunch, the gentleman working was not very polite at all and was literally yelling when he was talking with customers. I understand it is busy but customer service should always be first. Not very impressed at all.

Very good burger

Best breakfast around

Great place

Food is great and great atmosphere, but if you have a party of ten make sure you make reservations otherwise you will wait a long time. I always enjoy the food.

great place

Best gravy around.

Had to wait 5 minutes at the front while people were too busy to go out front and take any orders. And then the person taking order was just rude as hell. I get its not a glamorous job but have some pride in what you do even if it is just working a cash register at 45

This is the best little restaurant to go to if youre in a hurry good staff awesome prices

Good bad for you food haha

Very good food. Ive never ever had a bad meal. Veggies are always crisp and fresh. Seriously! Always, theres no other restaurant that can always give crisp veggies, so thank you!

Quick fresh and friendly

Fast and easy

I think its great fast food place. They always have some burger on a special price. the quality of the ingredients I think its superior comparing to other fast-food chains

Food were great

Good food

Nice food

What can I say, teenburger best fast food burger.

Always a great burger here. Yummy.

Fast friendly service with a smile. Food is great as well.

Its good... always ice cold root beer...

A&W always nice on a hot day to have a root beer. And a teen burger

Now that they have the Beyond Meat burgers, its fantastic.

Very happy with the service

Classic fast food burger restaurant

We had a HUGE order that was ready very quickly and nothing was missed. Awesome service and great people.

Super friendly service.

Why does it take so long to make a burger?

Place is dirty and unkept. The meal took a long time since the COOK ate the chicken strips from the childrens meal that I ordered.

Awesome burgers. Service staff arent very professional.

Very friendly and quick. Food Is made very well.

Slow a snail would walk faster then her. Mozzaburger was still cold

Nothing special crappy service

Bad bad bad. Greasy greasy greasy. Never again.