A&W Canada in St. Albert

Great service!

The onions werent even cooked on any of our burgers (mushroom mama and 2 buddy burgers with cheese) and it was so cold in there.

Whats the point of wearing gloves if the workers touch their phone, cash machine, put their hands into their pockets.

My daughter took my grand daughter into the bathroom and the smell was soo bad she was violently throwing up. (My daughter) we had gone through the drive thru and the jumped out to run in and use the bathroom

All tables were dirty, we had to wipe it ourselves. People walking out because of how long they waited to try and order. Food took a long time and didn t come at once so some food sat and got soggy out front while they waited for the rest of the order.

Prices are out of site for fast food. At least its decent. Drive thru is slow

This buisness has shifted in its quality of service. I dont appreciate the management or the way their employees provide customer service.

Didnt listen well Messed up whole order in drive thru Waited 11 min for correction Food : 4/5

Staff makes the ordering very confusing and rude. At the drive through. I asked for real chedder, and she said there is cheese on the buger. But I want real chedder, different from what is on the buger. She did not explain it very well, and i gave up. Asked for the buger and drink, she started asking me a lot of other questipns. Asking about more to buy. I had to say out loud just the buger and drink. Went to the window, she did not welcome me. I paid, got my items, and she closed the window. She did not say have a good day or enjoy. Very rude

I ordered three burgers and fries all food is looks not good cool and not fresh it spoiled our dinner time very disappointed. Vegetarian options: No more one burger for vegetarian.

we go on drive thru September 18, 10:20pm, there was a poster saying that whistle dog has a promotion that when you buy the second one its only for a $1, crew told us rudely that he doesnt know how to put it in and theres no way that we can get that even if its posted on their drivethru speaker, they also dont have anything that we order, i dont know why they are still open.

So fresh and tasty veggie burger

$17.00 for chicken tenders that look like this?

A and dub never disappoints.

Couldn t supply the drinks ordered as part of combos and billed us anyway. No attempt to compensate. This branch seems to always be in turmoil. No receipt when we paid or when they handed us the bag with our food.

There is too much onion on the teen burger. The service was not friendly, no smiles. Food was cold.

Over 5 hours to play a simple round of golf at this place and reason is cause group ahead had kids running around every where and Marshal said nothing so we were forced to wait... greens where horrible and the cost to play this course was out of this world, I recommend to all not to play here unless you have plenty of time cause that is exactly what it will take is time

Listed as 24 hours location but it isnt.

What a terrible experience, no idea who is working the drive through on this particular night but screaming at me through the microphone immediately after being too quiet to hear from the start is not the answer. To top it off shoving the debit machine in my face without a simple here you go and then throwing it down on the counter is ridiculous, have a little respect for people and pride in your work. Worst experience I ve ever had trying to order a damn burger. Whoever that was doesn t deserve a job.

Slowest service ever!!! I shouldn t have to wait in line for almost 20 minutes when there s only 1 person in front of me because the cashier doesn t know what she s doing. Train your people better.

Went to this location at 1:00 a.m. and then barely could hear the person on the speaker but I said my order and then started moaning they didnt want to work lol definitely being more commonplace with all these fast food joints unfortunately especially in the early am hours, definitely will not be coming back to this location for sure!

Good food & customer service. Friendly atmosphere inside the restaurant. Staff always service with smile. Frozen cup with Coke is my favorite drink. Will come again.

Plated all-Canadiab breakfast is an awesome deal and super tasty!

Consistently lacks any attention to detail. Today for breakfast at the drive through the OJ was literally orange coloured water, sandwiches were smushed and barely put together. And waayyyy to much sugar in the coffee. Eeekkk!!

Drive through was incredibly long and the hamburgers were very dry. Wont be going back to this A&W any time soon.

Wanted a frozen coffee and the machine was self cleaning. Sucked but no huge deal. Staff was nice and apologetic about it. We got home and tried the burgers though and they tasted like meat that has been reheated in the microwave. My husband will eat almost ANYTHING and these he found completely inedible.

Literally have sat in the drive through for 25 min waiting. Dude talking to me like he is so tough. So rude. Dont waste your time going there

Great service, yummy burgers

Good food

Very clean and the staff here are very friendly. Great experience

Good food and service.

I ordered my usual Teen burger with seasoning salt on the fries and didnt get the seasoning salt. Unfortunately, by the time I looked in the bag, I was too far away to go back and had no receipt to even give them a call.

Food is not good at all. Their burgers are almost as bad as McDonalds

Food is good now new staff Im thinking.. Ill be going here again .

The fries were obviously much too old to be served, the chicken wrap i got was over cooked and had bad lettuce on it, and lettuce on my burger was rotten as well, even the root beer tasted bad I paid $18 for rotten food. I didn t get to check until i got home, which was a bit of a drive, so i obviously couldn t go back, I m extremely disappointed. At least the staff were nice.

I went here today and ordered a coffee and 2 hash browns. I asked for ketchup when I ordered. Before I left the drive through window I asked if he had put ketchup in the bag and he replied yes. I should have checked because when I got to where I was going and opened the bag, there was ONE. You would think that for 2 items the would have least put 2 in the bag. IT WASNT ENOUGH. Im disappointed.

Overall, okay place. They got the order right, and the wait was average. Food

Best burgers on the run. Ill always recommend the cheddar bacon uncle burger with a poutine. i miss the whistle dog :(

Vegetarian options: Im not vegan Dietary restrictions: I cant cant eat roasted children it give me diarreah Parking: I couldnt ride my 6 car garage into the drive thru Kid-friendliness: I have seventeen kids in my basement (theyre fin btw) Wheelchair accessibility: I dont have any wheelchairs

Great mozzaburger

I bought plant based burger and onion rings couple of minutes ago and petty in burger is very soggy and it seems old one Very disspointed with food i need my money return

Gave us wrong order by Skip. Several times...Check your order before leaving or once you open your package.

Great place for burgers and onion rings! And top notch root beer, too!

Great little place. Fast and accurate.

The lady working the overnight shift tonight, just wow. So polite, so friendly and quite a line for how late it was, and yet she remained positive and lovely!! My meal was delicious, clearly taken with great care I am so happy.

We had the absolute best experience that weve ever had. All thanks to Amy. She is so sweet and personable and did everything right. Will be back just to see her :) Best customer service Ive ever had at a&w

The night shift lady is very nice and the food is quite yummy!

A great place to start your day friendly staff who treats you like family

Drive thru paid for a Mama burger that just had cheese. No onions no pickles no ketchup or mustard or teen sauce. Unsure if they even toasted the bun. What a waste of money this burger was. Next time, will likely drive 5 minutes down the road into Edmonton and hopefully get what I paid for. Are you just cutting corners hoping people dont notice? What an utter disappointment A&W!

Couldnt eat breakfast , it was a plate of grease . All employees were speaking in a foreign language. I felt I was in Asia but then I looked outside and seen snow . Oh well the coffee was ok

Came through the drive-thru at 1am and the lady taking/giving me my order is so lovely. She was sweeter to me than my own mother. 10/10 coming back again.

Great food, quick service for 3 am, and the food was pretty fresh, looked to be only one maybe 2 working so it could have been better if the employer would bring more staff, and keep the quality up,

The beautiful women who run this place , are awesome!

young asian man in drive thru needs a raise! amazing service

We bought buddy burgers with cheese and apple turnovers which were delicious.

DONT WAST YOUR MONEY. THE FOOD IS NEVER FRESH. THEY MESS UP EVERY ORDER. DRIVE TO JENSEN LAKES AND GET DECENT A&W

If you want to dine in or order take out, go to drive thru, only way to get service in a decent amount of time.I waited for drive thru attendant for nearly ten minutes and was told she was too busy to take my order

Nice clean place, friendly staff.

Guy working drive thru is rude and doesn t take orders very well. Used to be a great location. Not sure why their new guy is such a nightmare. Go to mistatim way location, they are much nicer. Thanks for scaring my kid with your attitude. Great customer service guys

Everything was pretty good, but the buns are always dried out

Little slow on the service and the onion rings were like hockey pucks. Other then that good food.

My family and I love going to A&W for burgers, breakfasts and Root beer which are served in tall cold mugs. On hot summer days these cold mugs are the best thing ever when they quickly become frosty around the outside as you fill them up! We usually spend between $50-60 at A&W. This time, we wanted to play sports 40minutes after eating so we need a quick and light lunch for 5 people (3 adults &2 kids). We used coupons; the bill came in under $40. There were no crumbs left for the ant. Next time well space out more time between eating and playing.

Fries werent salted, hamburgers were lukewarm

Got what I needed: Grandpa Burger with cheese, sweet potato fries, extra chipotle mayo. Update: Double Teen combo with frozen root beer is great too! Vegetarian options: Beyond meat burger. Parking: Easy parking.

Always a great place to grab a quick meal.

I had asked for extra sauce on my mozza but I didnt get it, otherwise it was great!

Worst food. I decided to order and apon receiving my food, I took a bite into my burger and the whole thing tasted like cigarettes smoke.

Frozen Root beer was delicious

Enjoying breakfast time in A&W! Friendly service and easy parking.

Coffee is always great, food s good, friendly staff.

ordered a mama burger with bacon.. lemme tell you the bacon was hard as a ROCK and the bun was cold. first time coming here in awhile too now im kinda scared of going back Food

Just left this location and received the WORST service !!!!! And then they ripped me off by not including everything I ordered and paid for. I should have checked before I left, but I already had waited forever in the special order parking for the order. Never going back !!!!

Lady was rude, restaurant dirty. I will never be back. Turned me off of the franchise.

Wednesday July 19th 8 PM. Waited 10 minutes for a teenburger combo was served cold French fries and a cold burger put together by a child Im sure by the way it looks. This used to be a great chain of restaurants I used to really enjoy going to a & w. This is happening almost every time I come to this restaurant.

I m confused how it was 17$ it was just a small smoothie fried & chicken burger

Online order for a burger with no mayo and add pickles. Got home and realized that the burger had mayo with no pickles. I see staff did not care for what I ordered. Also, the onion rings were soggy, maybe didn t care to cook it right. I know fast food workers gets paid around minimum wage and shouldn t be treated badly. But hey, fulfilling a food order right is the minimum of your responsibility.

A favorite stop on the way to or from work. Best fast food burgers. I like that you can get a burger any time of the day or night.

Went on MS Day. Busy and great food and friendly service.

Wow uncooked toast and overcooked eggs. Didnt even chance the sausage. St Albert was terrible.

I purchased two chicken burgers and two chipotle chicken wraps. The chipotle chicken wraps were extremely dried out and old I think it had been sitting out for a while. And everything I asked for the burgers wasnt done. I asked her extra Chipotle to remove the Mayo and add pickles. Had to go back for the Chipotle and didnt realize till I got home that they never even had the pickles. This is one A&W I will not return to unless you want really poor service and poor food.

Very nice and friendly staff. I don t like the animal protein. They change began into tomato for me. So sweet. I appreciate it.

Great staff here, always nice. Clean and fast

I frequently go through the drive thru at this location, late at night. Staff are always friendly and polite, and the food is consistently good as well. Wait times tend to be a little on the longer side, but its worth it for fresh food.

I come here for breakfast on my way to work and they only have one lady working but she s always blessin me with my eggs fresh too i used to be on that tims but they just hiring idiots my queen at a&w doin better than all of them downies at Tim s. Gotta make that switch for Tim s before y all get syphilis from eats (a&w safe)

Food was dry Service was drier Waiting was too long Food : 2/5

The Gentleman on Night Shift is amazing. I go a lot after work and one time he forgot to add my second hot apel turn over in. Now 3 weeks later he recognized my voice and was giving me the second apel turn over for free. This is amazing thanks for this great service

huge shout out to the absolute saint that was working the night shift. sweet as an angel. and took care of us while we waited. she made us delicious food at 1 am, with absolute joy and passion. give her a raise please

Good food and friendly staff. I would recommend this restaurant to my friends. Food

Always enjoy the A&W. Papa burger Combo good as expected. Recommended dishes

Ordered a beyond burger, only to realize when I got home that it had bacon and a beef patty in it

Friendly staff......food is as expected

Short staffed, but staff did their best. Good food, good prices.

Food was nice and fresh, service came fast and staff were respectful. No complaints

Feb16 2022 6pm Served a cold burger and cold fries. And the bigger looked like it was made by a 5 year old. This is really sad as it used to be my favorite a&w. Please review your staff and policies this is unacceptable.

Good breakfast good service

Great service and food. The drive through was slow and a bit dirty.

I purchased a burger about a week ago (Teen burger), bit into it, and broke a tooth on bone matter. This is the 2nd time in the past couple of months. Please do some quality checks on your inventory! Contacted Guest Relations The representative asked questions. Once I advised her that I am not looking for anything, e.g. coupons or money, she was more helpful and pleasant. My intent is to insure others do not break teeth on their food.

Good food as with what youd expect with A&W. One of the better fast food franchises, particularly the burger joints. Their burgers arent gourmet like the one off burger joints or retro-diners but its partly about location with fast food outlets and theres usually an A&W where you need it when youre looking for that quick bite. Tried the diet root beer this time as I usually drink diet pop if Im drinking pop at all, it was really quite good. Not as good as the sugared original but pretty good just the same. Probably the best of all the diet root beer brands out there. Staff were friendly and efficient as per usual at this location, thats what Ive seen here at any rate.

Good food, good service, like that I could substitute toast for something else.

This is u get in 8 $ dollars half burned sandwich

Best root beer around. Our personal favourites are the mozza burger and the teen burger. Onion rings are so good but they could fill the bag up a little more bit stingy with the portion size.

Today I had extremely good customer service at this location ! We dined in, on accident they gave my dad and I the wrong burgers. No big deal, I spoke to the man at the till about it. He was extremely personable and immediately felt bad and right away checked our order and ensured us we d be brought out our correct order. Within no time we were brought out the correct order, no big deal to either parties, tons of respect and kindness all around! Went a long way! 5 Stars! And of the food tasted fresh and hot!

Been here many times for breakfast & dinner with my family. Restaurant is very clean, staff is welcoming & friendly. A few of the lovely ladies there recognize my family & I every time we go in because we started eating there so often, they always say welcome back with a smile :) Love their classic breakfast & pancakes which are always so delicious. The coffee is always hot & fresh. The lemonade always cold & refreshing :) The drive thru service wasn t great at first but has definitely vastly improved & the food maintains it s good quality on the ride home.

Tried the old/new Whistle Dog and I was disappointed. I waited in the drive through line for over twenty minutes with only two cars ahead of me and the Whistle Dog was not anything special. Hot dog itself was not fresh and the bun was toasted but hard and for $11.50 for the combo, it wasn t worth the money.

Great burgers!

Parking: Lots of parking!

Love the breakfast here! A++++

Solved my hunger problems

Someone smuggled an extra burger into our bag lol it was a nice surprise to discover when we got home. Everyone was pretty friendly too

Morinville A&W, is always very good.

Decent clean place all around.

Worst experience ever. We went to this A&W over decades. Not sure is it recent changes of ownership or low staffs. The counter staffs on Sunday afternoon with terrible attitude and slow sevice. They didnt deliver food as the promised and let the food sit on the waitstand for over 10 mins. At the end we have to go up front ask for the foods.

Disgustingly slow service, and rude staff. Yelling at eachother from front of house to back of house, only paying attention to drive through customers. Waited inside for a good 15 minutes for 2 burgers

We were at this location an hour ago and the bacon and eggs on the bacon and egger were rock hard like it was sitting for a long time.. the outside of the egg was burnt and over fried, same with the bacon, the bun was rock hard around the edges too. We had to throw it out and didn t want to drive back and waste gas. All day breakfast doesn t mean you cook them in advance and let them sit all day; and then reheat or refry until it s rock hard we paid for fresh. I ll be checking next time and will want to be refunded it this happens again, or we may not even return to this location. We could not chew the bacon or the egg, I ve never seen anything like it..I hope this practice is stopped by management. You re going to lose a lot of business. The fact that management hasn t responded speaks volumes.

Always friendly staff.

I just went by drive thru at this store at 12.05 am. I orderd my sandwich the lady was sooo rude. I order my sandwich here before as well but today lady had no manners to talk she said we dont have and started yelling on us.Please first of all while training teach them how to treat the customers.

Could not have messed my order up more. Management could not give a hoot about customer service. Trash restaurant.

Really disappointed in this location. Used to be good but lately its been impossible to get a correct order. The only thing they can almost get right is the coffee.

The Havarti Buddy burger is a massive disappointment. Now taste or flavor.

Teen burger bliss

Food is always fresh at this location Ive been thru the drive thru 2 recently and both times Ive had to wait in the parking area for food but it was always so hot and fresh each time

Tasty food and the washrooms were open!

Fast and accurate with an order that replaced fries with onion rings, pop with water, and no cheese & no mayo on one burger. Friendly too.

20 minutes in drive threw cold food even the rootbeer wasnt as cold as it usually is. Long line up in front and behind us. When we finally got to the window he ask what we ordered this was after 1130 pm

Good food.

Id give it a zero if I could. Had 4 vehicles in front of me and waited 24 minutes in the drive thru, then when I got to the window they asked what was my order????

This location has been in st Albert the longest and theres clearly a few good reasons why... Over and above the other locations (especially the one closest to Costco) this site has great service, friendly staff, a drive thru system that you can actually hear /understand and a spacious dining area. I will happily drive across town to come here instead of patronize the ones closer to my home

Excellent food and kind staff, but twice in the past 2 months theyve had signs up advertising something at a certain price, so I order it, and then Im told the sale is over. If the sign is up, and in BIG letters the price is advertised, and theres no expiry date, then I should get the advertised price. Thats really my only complaint, but it really annoys me.

I swear the only compitant workers here are the guys, regularly has my order been messed up be it missing an item or having an item be wrong. Whoever the owner or manager is should really look into the some of the workers, this is coming from no form of sexism just personal experience

Great price and friendly staff

Great customer service

So happy to see they were already collecting funds for MS! Kudos! food was delicious and service was good. will be back!

Bought a medium strawberry shake. It was 30 % empty. Feel they are ripping off ppl. Not cool

We went to drive thru almost 6pm today. We had a coupon for frozen rootbeer of any size and i tried their frozen cold brew with dark chocolate as well. At first, they gave us a small size frozen rootbeer even i told them that we want a large size. Then the crew gave us an old and not even full frozen rootbeer from the cooler. I complained because its not full and its old as well as you can see in pictures, and the crew reasoned out that its the way it is and it is because of the machine. Wondering what small would look like. Bad customer service

Good food, and service.

Quick and easy food!

Loved this place!

Maomeno wants to

I have eaten here many times through many years here and I havent had a bad experience yet. Always fast, fresh and service with a smile. Not to mention cleanliness is always top notch. Thanks.

Excellent food and service

The kids chicken strips were like cardboard and cold. No excuse for this.

The crew that I work with came here for lunch today. It was quick, friendly and tasty. However theres one person that stood out for this establishment today. She made our experience memorable. To the person named Amy working the drive thru your personality emanated through. You were efficient, funny and extremely friendly! You made our experience great!!

ordered a bacon and egger on a bun and they thought it was a good idea to put a quarter inch layer of mayo on it. i almost threw up after the first bite. how did mayo even end up on this