Smashburger in St. Albert

On my last visit I received a burger with zero toppings or condiments (only bun and meat). SmashBurger didnt respond to my complaint. Food

Great burgers my favorite is the bbq bacon cheese single burger..hay stack onions are so yummy. So disappointed they no longer have the haystack onions as a side. It was one of the reasons I went here.

My fav place for burgers... But what happened to the Colorado?? By far the best burger on the menu. Bring it back!!

Good service from the lady who took our order. She brought it out and checked in during the meal. Veggies were fresh and fries were hot and fresh as well.

One of the Best Burgers I have Had. It Just Melts in Your Mouth!! There Milkshakes Are SO Great Too:-)

One of the best milkshakes I ve had.

That was the most discusting burger I have ever eaten. The buns were soaked with grease. Just gross

Food was great! Service was great!

Fabulous veggie burger. Highly recommend. Vegetarian options: Black bean burger delicious with amazing gf bun! Food : 5/5 |

One of the most mouthwatering burgers Ive ever tasted. It was so quiet when we dined in, we had the whole place to ourselves which made the dining experience even better! Smoked bacon brisket ftw!

I was excited to try this place as it had been recommended by a friend. Unfortunately it was a complete let down. My burger was so greasy that it had completely soaked through the bun so that was mushy and gross. The fries were fantastic but apparently a large fry is a lot smaller when ordered to stay. Hopefully it was just a bad day but i doubt Ill be back.

Very good. Just missing a poutine in your menu.

Loved everything about this place a 10/10

A tasty meal. The Brussel spouts were a hit for my wife. The brisket burger was great as was the smashed burger.

My favourite and best burger I ever taste their grilled chicken with delicious dressing and fresh toppings. I will definitely recommend SmashBurger to my friends and family. The staff are very nice, polite and accommodating . Thank you for a job well done and keep up the good work always. The best burger in town

Disappointing portion size 9 onion total for 6.99 and A small milkshake for $12.99. Way too expensive for what you are getting Tasted good but no value here at all. Food : 3/5

First time trying smash burger and what a disappointment. The meat were so greasy I knew two bits in I wasn t getting through half of this burger.

Very nice staff and been always tasty food.

Food Not bad, good service!

Brisket buger amazing Mac and cheese buger amazing Parking: Good

Food was good but $5 for 5 onion rings was ridiculous.

Smashburger breakfast Is the best love it everything is how I like it, return customer definitely

Delicious and professional

These guys make a killer burger. Great choices if youre celiac. I had a gluten free mushroom burger and my son had a kids meal. Dietary restrictions: Gluten free buns, burgers have no wheat crumbs or eggs.

$55 for 2 burgers, 2 milkshakes and 1 large fries. Sadly McDonalds is better and cheaper. Food

Incredibly bland. I got the Colorado Burger, which certainly over promised and under delivered on flavour. The jalapenos gave nothing, sauce was absent, cheese was very tame. The patties also seemed to not be smash patties? And completely lacked any seasoning. Thanks for the gluten free option though, might have to try a different location

Expectations were exceeded. Burgers are amazing! Will definitely be going back. Staff was friendly even though I came in right before closing as well.

Consistently excellent burgers and fries. The restaurant is always clean and bright and customer service is solid.

Food was great, And the service was fabulous.

Really great burgers!

Unique but salty. Not the cleanest place Ive been in. Onion ring were different and tasty.

Delicious Vegetarian options: Great brussels sprouts! Food : 5/5 |

Always love the food here Dietary restrictions: They will do a burger on a lettuce base quite nice if your doing low carb and the brussel sprouts are fantastic. Food : 5/5 |

A typical burgersmaller than most but bigger than one is or was it a value not too sure ,it didnt taste bad though.

The Burger was good, but better are available. The seasoned tote were mainly just greasy flavored.

The burgers are decent but the portions are insulting. 5+ bucks for 12 tots is insulting. Extremely overpriced for what you get.

The food was top notch The place is clean The employees are respectful The service was fairly quick compare to the other burger places

Not a big fan of those burgers , tried couple and they re not the best. Poor quality

Just had my best burger ever.

I love me a semi-fast-food place with brussels as a side option! I got the classic double smash and sat by a big sunny window. The bun was soft, the veggies were fresh and juicy and flavourful, the burger was smashed, the cheese was gooey, and the brussels were wonderfully crispy and warm. My only complaint is that the burger and side hit my wallet with a $16+ charge but it was substantially heartier and more enjoyable than your standard top 3 drive thru places, and everybody s prices seem out of control these days.

Great burgers, reasonable price .

Great burgers. As far as walk in type burger joints, this is a great place. Comparable to the likes of five guys or wayback. Burgers are unique enough and seem consistent good quality. Shakes are decent too.

Fast friendly service. Had the best mushroom burger I ever ate. The tater tots were so good.

So, my wife had the Single Bacon Smash. She said it was bland. I had the Double Mushroom Swiss. Mine was also bland. They both looked nice, but that was it. I didnt finish mine. The fries were good.

Was fabulous!

Amazing. The food is always good but my food was incredible tonight.

Good food, and a nice, clean restaurant.

Best burger

So bland and flavorless. Gave it 2 chances and thats it for me.

10$ milkshakes that were way under quality for the price We actually had 2 redone because the strawberry milkshakes were were basically vanilla Mine was Reese s pieces that had none in. Very disappointed for 4 shakes that cost over 40$ Will never go there again

First time having a Smashburger. Excellent burger, and I believe its better than 5 Guys.

Truffle mushroom swiss didnt have any swiss. ¯\_ _ _/¯ its in the name. Deep-fried pickles were soggy & over salted. The smash fries were good. Overall, disappointing.

Walks up to counter. Me: hi can I have a double smash combo Staff: hello how are you what can I get you Me: a double smash combo Staff: okay do you want a single or double Me: .... a double smash combo Staff: **charges me one burger... okay can I get you anything else? Me: ............... A DOUBLE SMASH COMBO! Seriously, has the best burgers in town. But will get two 1 stars from me because the entire Service staff has zero respect for customers and zero costumer service awareness. Grow up. Train your staff to not be obnoxious punks. He heard me say Double Smash combo the first time. Bunch of punks tryin to act tough and cool when all they should care about is the customer experience. Clearly management has no care for customer satisfaction.

Train your staff to respect costumers. If the phrase Double Smash Combo is confusing and hostile to your staff, then fire them after reminding them what the most popular restaurant item is named.

I thought the reviews about mushroom burger was exagerrated, but to my surprise it is indeed the best Mushroom swiss burger I had. You can definitely taste the truffle on the burger and well seasoned. And smash fries are really good. Definitely will go again

Food was just ok, nothing memorable, price was wild Almost 40$ for 2 people is not worth it for the quality and ambiance of this place Food

Absolutely horrible Burger probably the worst Burger Ive had in a long time it was cold the bun was soggy not very happy not a very good way to start your first order at a restaurant

HORRIBLE Food. Chicken Burger was Waaaaay Too Salty, was Very Dry, Had Almost No BBQ Sauce, Dry Cheese and Burned Black FF Onions. The Hamburger was Undercooked and had a Fishy Aroma and Taste. The French Fries Were Too Salty and Undercooked with a Burnt Herbal Oil? The Onion Rings Were Thin, Soggy, Limp, Undercooked Onions. We Had to Throw Out the Food. A Complete Waste of Money and Time. I Would Give the Food ZERO STARS If I Could.

I come to smash burger often .. this was the first time I order a crispy chicken burger meal and leave hungry .. there was probably the size of half a chicken finger in the burger The staff you have working at your location are ruining your business. As a business owner I know that every dollar counts and every customer counts. When you have employees who only care about putting in hours for there pay check and don t care about the business your going to see that your not going to have clients and eventually shut down . Not from the lack of customers or because of the economy it s from the STAFF!

Great burgers and better prices than most fast food nowadays. Smashburgers are my preferred way of preparing and their smash seasoned fries are great. Real ice cream milkshakes although they are $10 they are worthy as a treat. They serve beer and seltzers. If I want a burger I come to Smashburgers.

Terrible experience. Ordered a double Colorado burger, add fried egg and a side of smash fries, to go. The total came out to 40$. Told the cashier I just wanted one burger and fries, not two. 15 min later my food is walked out to me on a tray. I told the employee I wanted the order to go, and 5 minutes later I had a bag of food. I should have checked the contents of the bag, but didn t look until I had driven home. The bag only contained smash fries and a classic smash burger. I didn t get what I paid for.

Today I had a vegetable burger. Very good, good service, Food

Loved the burger bun and meat. I gotta say fries were soggy and tasted not fresh.

Great service and great food

This place used to be amazing in terms of food and drink quality. Visiting a few days ago was somewhat disappointing. The milkshakes in particular are very disappointing. I can tell the strawberry milkshake uses a syrup rather than actual strawberries. The burger wasnt too bad, but I could tell it was somewhat undercooked. This place used to put remarkable effort into their products. What is happening to this place?

Just had the worst burger iv ever eaten from this place. Dry as all hell, like eating sawdust. The fries and the shake was delicious but what the hale? Burger is literally in the name

This is now my favourite burger joint!!!

BBQ bacon burger with smash fries is about the best thing Ive eaten from a takeout place. Worth every penny - and its not exactly cheap like McFood. Fresh ingredients and made to order. So good!

These are simple burgers that have a good taste. Not a high brow food place but for a burger that tastes good and fresh buns, go for it!

Turkey burger came pink inside. Turkey can t be pink you get sick it s like chicken. Not pleased and will never eat here again if they can t get a burger right. Deep fried pickles were soggy but that was due to packaging. Luckily I own an air fryer and can term poison into something edible. Ridiculous

Been here many times and at first loved it but the last 2 times have been awful. First I ordered a bacon brisket burger and they came out giving me a burger with eggs and onions on it. I brought it back to who I think was the manager and she tried to convince me the bacon was brisket, the egg was cheese and that this was exactly what I ordered. After looking on skip the dishes, they actually gave me the sin city burger. This second time, my girlfriend asked for a gluten free bun. They came out with the normal bun, we asked them to change it, and they simply went back and swapped buns in 20 seconds. which is awful if you know about being celiac. On top of that, they brought out only regular fries instead of the smash fries my girlfriend ordered. This place was amazing the first 10 times we came but now its embarrassing how they keep trying to get away with this. Ive never had someone fight me on what my receipt said I ordered. Do not recommend.

Great friendly service and absolutely delicious food

Stale old bun, that is all I have to say .

Killer

Best burgers in the Edmonton area

All in all a good choice for burgers if you re looking for that solid fresh semi- fast burger experience a la 5 guys, burgers priest etc Good option for St. Albert. I like their bbq sauce and lemonade. Name is fun to say too! Smash-burger. SMASH burger. Schmash

I have a new all time favourite for fries and onion rings. Absolutely stellar. (I didn t have a burger.) Also, they have a sparkling bathroom and, get this, paper towels and even a garbage by the bathroom door. Good service, and we ll be back even though we live quite a ways away. But the deep friend brussel sprouts? I have a deep hatred of brussel sprouts and so I m not going there. You re on your own to discover those.

Probably one of my favorite burger places in st albert. They have quite a bit in the way of options and Ive never waited too long for my food. Prices are a touch steeper then Id want but still pretty worth it.

Great food, but to feed 3 of us cost over $50

Delicious burgers and anywhere that offers tater tots as a side is okay in my books!

It was a burger joint, staff was friendly food served hot. It was nice that they offered a military discount. It was nice they offered to lettuce wrap the burgers.

I was served a raw chicken burger! I m 28 weeks pregnant and just but into an uncooked chicken burger. They need to be checking their meat before serving it to people, especially for the prices of their burgers. Never going back here again, and yes I put a formal complaint into the health department.

My second time eating smash burger. Its a good burger place. Fastly becoming a favorite.

Ordered the Calgary burger. It was okay but too greasy and meat tasted a little undercooked for my liking. The toppings were nice and fresh. The smash fries were pretty good

Borger

Expensive for just a step above McDonalds. People rave about the burgers but my family didnt see why. Sodas were watered down, and coke tasted like chlorine. Quite disappointed.

Best burger spot in St. Albert

Omg! The single brisket bacon burger was soooo good. And them fries amazing. Well worth the price

The worst burger that I have ever ate. Super dry and hard to swallow. Also we had to wait for our order for almost an hour

Tasty burgers however their menu is definitely on the pricier side for a family of 3, wowza!

Just ordered from this place on UberEats. Was pretty excited as Ive had it before in Sherwood Park (long time ago) and this past summer in Calgary. However, this was a completely different experience! Burgers were good. I had multiple items missing from my order. Prices were outrageous and portion sizes were tiny. I get that prices are on the rise, but seriously - the portions on the sides were insanely small for the price these guys are charging. I will not be going back here. Serious waste of money.

Burgers are okay, I loved their tater tots, not a fan of their fried pickles, the sweet potato fries were more exceptional. The drink machine at the time was low on carbon but drinks that required water were good. Atmosphere was pleasant and inviting. Overall, its like Fat Burger, but needs improvement on not so much the quality of the food but the presentation.

As good as the US locations!!! Great stuff!

Walked in...yelled 3 times...nobody came to counter. Heard lots of female voices in back but terrible service.

Great burgers and fries!

Great Burgers and overall experience was good was there 4 years ago will go again

Best paddies in the area!

Burgers have a good taste. Good selection of burgers.

Good berger but slim meat inside

Amazing burgers.. and the staff was even nicer..

Great food!

Wow Wow

Best burger joint in the city

Good stuff, on the expensive end though.

Was pretty good.

I was excited to try Smash Burger as I heard good things from a friend. Worst burger I have EVER had. I couldnt even eat it. Ordered off skip the dishes (shortly before closing-I found that out after ordering). The food tasted old, and was missing the bacon. The burger listed on the menu did not include onion so I requested onion on the burger. They passive aggressively put an insane amount of onion on the burgers. The same effort should be put into every order despite what time it is.

Super good burgers amd shakes! Fast service and nice employees

Sunday we saw the Smash as we went by to other places. Returned mid afternoon to a empty store. I found the layout and decor to be very familiar and comfortable with just the right amount of distinct branding. The variety of options were good without being overwhelming. We really liked the food and feel it was an excellent value option. Please take the time to check them out in person.

The food is usually very tasty but this last order I received via Uber eats was very disappointing. All the chicken burgers were extremely salty, couldnt even finish it had throw them all out. Hopefully this was a one off. I wanted to share my experience so this is fixed for future customers.

My go to place when I want a burger! I love the smash fries as well

Good gluten free fries & burger.

Had the burger with the brisket it was decent, nothing Amazing. Very generous with fries which was nice.

I REALLY wanted to love my meal. This place has been on my list of burger places to go to for quite some time, and I was excited to finally make it there on the weekend. Although I was hungry, I was overwhelmed with the menu. A lot of the beef burgers looked so RICH, so I decided to go with the turkey burger meal. I m sad to say that my burger was VERY oily to the point where I couldn t taste any of the dressings or fresh ingredients. After a couple of bites the bun just seemed soaked in grease. I could only finish 2/3 of the burger before I just felt gross afterwards. To be clear: I didn t expect this to be a HEALTHY tasting meal of course not! You go to a place like this to enjoy a sinful and amazingly tasting burger. Maybe the burger didn t get enough time to rest after it got off the grill? I ll try again in the future and just go for a simple single cheeseburger instead. Also, the fries were great but the portion was kinda tiny. I paid $18 for my meal and the portion of fries looked like that of a kid s happy meal.

Very good burgers. Smash fries are the best fries Ive ever had anywhere.

Do not recommend at all. Their chicken strips are a chicken burger cut into slices, their lettuce wrap was a saugy strip of lettuce (see photo), their Brussel sprouts are suppose to be a healthy side and it was soaked in oil, and their patties looked boiled and white. Fries were good, although I wanted a poutine and their photos show poutines but they dont sell them anymore. Would never visit again, quite possibly the worst burger I had and that includes fast food.

Love smashburger. Best burger place out there. So fresh

Burger was delicious and the portions were the perfect size!

Great Burger. Got their spicey one and it was 1/10 spicy. Kind of disappointing in that aspect but it was delicious either way. Smash fries are great. And we wernt waiting long for food.

Great food. The smashed tots were different and tasty, the burger was great. But for a burger and fries it was a bit expensive. I did get the double cheese burger with bacon and mushrooms, which might account for the price.. But it was a little small. If it had been any larger, however , I probably wouldnt have been able to eat it.

Awesome burger!

A bit too salty but overall, delicious swiss mushroom and great value for kids meals.

Juicy burger and great side options. I edited this post after ordering here a lot. This is by far the most consistently good burger I have ever had. Even Delux is very unpredictable with their burgers, but these are always good.

This was our first time at Smashburger. The food was nice and fresh and hot when it was brought to our table. They also have the best chicken strips ( kids menu ) zip have ever had from any restaurant.The burgers were really fresh and tasty. The staff were really friendly and fun. We will definitely be back and also recommend Smashburger to other people!:) Thank you.

They gave me the wrong order and when I returned it I had to wait 20 minutes for another one... I had ordered a salad... the cobb salad comes with ranch dressing and they gave me one with some kind of spicy sauce.. Im 7 months pregnant and cant eat spicy foods at all. The burger that my boyfriend had tasted great but the portions for the price we paid wasnt worth it. There were maybe 13 tater tots in his order and it definitely didnt fill up the cardboard box it came in... also the cobb salad was just arugula, some shredded cheese with a spoonful of avocado and some bacon bits. I really dont even think that can be considered a cobb salad. Also when my boyfriend went up to ask where my salad was they informed him that I wanted a different sauce so I had to wait... I didnt want a different sauce.. I wanted what I had ordered and the ranch is what the salad came with. Im never hard on restaurants or servers ever because I worked in the industry for years but this was just not good at all.

I hate that the best burger in St. Albert is from a California burger chain, but sometimes that s just the way she goes. 9/10 big fan.

On the way to the movies, my family and I decided to stop my Smash Burger for a quick bite. Didn t seem too busy, great, should be fast and fresh! I thought. 20-30 minutes later, after a very long wait, we finally got our food. My wife and I got burgers that were cold, like... not a hot patty, not a warm bun, just room temp like it was sitting there for 20-30 minutes. Kids meal burger had nothing on it. No condiments. To be fair, it was warm. And the fries were good. But as a first visit there, I have to say I had much higher expectations and was disappointed. I even said when I ordered first visit here! Looking forward to it When you re competing against Five Guys, and Fatburger... you re going to have to step up your game! :) UPDATE: They have reached out to us to resolve the issue and try to make up for it. I have added one more star for now. Well see how it all plays out and may return to update accordingly.

Super great burgers! I had the Smash burger with bacon and it was amazing. Very friendly customer service and food came out super quick. For the quality the prices are great too. The restaurant itself was very clean and comfortable atmosphere. I will definitely be returning here in the future.

Went late just before closing and everything was still fresh! As it should be.

Who ever was working february 5th at 6pm needs training Waited 20 minutes for food and still got the order wrong , been here so many times and bad staff is the down fall of this place the food can be good when done correct

FINALLY, a burger that is fresh, juicy and actually tastes good!!! So sick of eating burgers (even at chain restaurants) where the burger is over cooked, dry and gross. Chicken and beef burgers were bomb from here. Will continue to get our burger fix from here.

Yummy! Great burger! Great rosemary fries!

Very slow service

Excellent consistency, quality and freshness...Smashburger is the #2 burger joint in St Albert just a hair behind Jacks..!

Horrible customer service or lack there of I should say. Restaurant says it is open for take out but barely got through the door and was told too busy right now. Wow. I drove from Edmonton. Wont be back.

First time. Front end is not helpful. Not language barrier, it was laziness. I didnt bring my glasses and needed help with thier sides selection. She just kept gesturing at the menu. I felt rushed and humiliated and ended up paying more than I wanted. 2 meals 42.26 later, lettuce is wilted and small. Fries soggy and limp. Gravy too salty. Didnt take more than a few bites of anything we ordered. Wasteful and a waste of my time and money

First time eating here and we had a great customer service experience and the food was perfect! By far the best Oreo shake both my partner and I have had yet!

Great burgers, Great service and great observance of Social distancing.

It sure has changed there. Our burgers were dry staff not friendly. June 2020 we wont be back. July 10 2020 update *Update we went to smash Burger today based on tough review I left. I updated the to 4 as it was great! Thank you smash Burger for standing behind your products. Maria was great to deal with.

This was our first time at Smashburger - ordered a bacon avocado club, smash tots, classic burger and smash fries. Fries, classic burger & tots were delicious, but my bacon avocado club was made wrong (had sauce I asked them to remove due to an allergy) and didnt notice until I got home. Called back to get them to correct the mistake, staff were apologetic and quick to remake the burger. Checked again and the burger was once again made wrong (sauce was removed this time but was missing the bacon AND avocado) but at this point I was hungry and impatient so I decided to eat the burger as is. The burger was juicy and flavorful, however I wish it had the toppings it was supposed to come with. Food is good but their staff dont pay attention to the details, even when its to correct a previous mistake. Will probably come back because the sides and burgers are delicious, but Ill be more keen to order something that requires no modifications to avoid this situation.

Good food, prices are a little high.

Normally smashburgers are amazing.... this one at 1pm sunday August 2.... was grossly over saturated with grease... not the burger though the bun and all veggies... burger was dry... not happy.

Its ok I guess, the burger was tasty enough but kinda reminded me of the taste of a Wendys burger. The tater tots were delicious!

Delicious mushroom burger and fries. Worth the visit.

Ive given it 2 chances, both times, the burgers were sub-par. Thrown together haphazardly and carelessly. All items on the menu are quite greasy. Will be sticking to Jacks Burger Shack downtown.

Far from a great burger wont be returning ordered the large was far from a large burger sub par no bigger then a whopper thumbs down

Just alright. Nothing special. Not bad, by any means, just nothing to write home about.

Great burgers as well as service. Just a tad on the pricey side.

Good service, good food.

Yummy

Tasty as hell!!! A little pricy for the portion...but I love the smash fries and the mushroom burger is one of the best I ve had.

Okay as a quick bite to eat.

Very good food, nice atmosphere, good location, lots of parking. But the food portion size is not worth the price. Expect to pay a little more. It s more of a been there done that place.

The brussel sprouts and onion straws are fantastic sides and the service was way beyond average. Its like fast food with 5 star table service!

Very delicious, too bad it s so far away! Wish they would open one in Edmonton

Second visit to this location. The food has been great both times, some of the best sweet potato fries. Service is good, on our last visit the person working the front must have been new, so ordering took a while but the guys in the kitchen were rocking it to minimize the impact.

Tried smash burger for the first time and was very disappointed. One of our poutines had much darker gravy than the other and was insanely salty and disgusting. Chicken burgers were dry and the beef was bland. Don t waste your money here, so many better alternatives.

Cannot give a half star. 2nd worst burgers ever. SO VERY GREASY! only a step above fatburger. The Coke and Fanta was good.

Really small burgers for the price that they charge. Flavour is good and the smash fries are tasty as well but they whole experience cost me over $14 and I was still hungry afterwards. Much better value at 5 guys

Food was tasty but quit expensive

Great simple hamburger, excellent staff. Never had a bad burger yet

Always really good

My new fave bulger joint !, wish there were more than 2 in the city !

Prices are high but great food and service

We are a regular customer at Smashburger at St Albert, we simply love their burgers & fries, recently with the staff changes we have noticed errors in our orders, today we ordered a to go order, the receipe shows a chicken club but when I got home and opened it we found hamburger rather than chicken.

Fantastic burgers and fries.. competetive pricing. Unique sides available.

Wow! First time visiting and exceeded expectations. The flavour of the Smash Fries and Bacon Smash Burger were worth every penny! The milkshake was creamy and well portioned. Friendly staff, clean and modern. New favourite burger joint by far!

The burgers are okay, but the fries are awesome.

Absolutely delicious place for a burger

Love the burger. Fries could be better. Friendly staa

A good burger joint, clean establishment with friendly staff. Been to that location a number of times and never had a problem.

YUM! the specialty fries are to die for