Popeyes in St. Albert

Very friendly staff.

We love Popeyes! The chicken is so yummy and the food is always so good Parking: Good parking :) Food : 5/5 |

Washrooms are dirty, and the chicken is tough Kid-friendliness: Good Food : 4/5 |

Good service

Dont go through the drive through. Last three times I went my order was wrong every time, nobody speaks English there.

very good service

Nice!

Service was awesome!!! Food was fast

Very friendly service

awesome fresh chicken fries and onion rings

The food is hot and delicous abd the service is fast and awesome

lady that took our order was so nice , we <3 popeyes

For a place that serves chicken, it s pretty crazy that you need to wait 28 minutes for 10 pieces of chicken!

Gravy not up to consumable temperature, chicken was cold. Fries seemed like they were cooked last week. Absolutely disgusting. This location doesnt care. This is the 3rd time Ive ordered and every time is the same thing. You will get people sick if you dont fix these issues. I will be filing a complaint with AHS.

Live Popeyes but not their app!! Will Not let me ad items from the App!!

This St. Albert location has almost turned me off of Popeyes as a whole. EVERY single time ( no I m not lying it s accurate every time somehow) I order from here, they miss multiple items. The quality of the food is also HORRIBLE. This Popeyes does not taste like how Popeyes is SUPPOSED to be. Switch management maybe.

Great service and great food. Best hot chicken sandwiches on the go.

Ordered ahead of time, but somehow the order was missed and had to wait for 15 20-minute, however they acknowledged the mistake, apologized and put a few extra pieces of chicken in with the order so all was good.

Had a wonderful family meal with my partners. Kid-friendliness: Very kid friendly Food : 3/5 |

Great service. Wish they had better travel friendly containers. Cardboard doesnt travel well

The store is clean and the staff are friendly

Dustin is dope as hell, definitely deserves a raise for his service alone.

Nice place for some quick food.

My new favorite place!

Auto tuned music blaring, cant hear each other speak or orders as they are called, tasteless food, shockingly bad. Two of my wifes chicken nuggets were under cooked with pink in the center. Skip this place, both the fries and chicken were like stuff from a supermarket kraft package microwaved with no flavour. Very greasy and more batter than meat. Avoid this and get KFC if you want some chicken. This was disgusting.

Nathan was huge help. Helped explain all the meal deals. Also on other note. Had great customer service.

Dropped by today to order some mild chicken, and the staff were very friendly and courteous and of course the chicken was delicious

My food was cold the chicken sandwich was okay but my chicken tenders tasted awful

Yummy!!

Missing popcorn ship that was ordered. Was told there would be a 3 minute wait because of it,actually waited 6 & then never received.

Don t waste your time going here. Terrible service.

The service was good

person at the counter was very helpful and the food was quick

Cant understand how whatever time you go you have to wait for the chicken....at a chicken restaurant?? This store seems to be a hit and miss as weve come home from ordering just to find that they cant count chicken or there seems to be more drums then anything else. Unless you watch them actually pack it youll miss something! Now tried ordering on skip and they cant count the sides? In these days where you are paying premium to eat out, you would think they would go above and beyond to keep their customers! Especially when there are many choices out there!

I waited in the line for 20 minutes then when I got to my turn, I still had to wait like seven minutes and finally brought my food. Cold sandwich asked why I was so late. This is fresh chicken even though chicken was cold as it can possibly get don t ever go there. This is my second time having a bad experience at this location.

The tenders chicken were a little warm And I received a bad service, no smile Food

The food was very oily and caused stomach ache to all of us. Be careful, not sure what was the issue but the fried chicken made us sick. Might be something to do with over using the oil too much.

Thank you for your service,, The food is nice and the server are very generous and hospitable to their costumers.. Keep up the good work.. The chicken and all the menu are delicious and Im looking forward to come back again at your restaurant... Parking: Good location,, very accessible.. Kid-friendliness: Really good and I appreciate the foods

We had a wonderful family lunch at Popeyes St Albert Erin Ridge on our way going to Slavelake. We enjoy the family meals. Amazing food! Great quality and good staff. It s nice going into a place and seeing people that enjoy their job. Everyone is smiling at us! Keep it up! I can t wait to visit your Restaurant again. See you soon! Kid-friendliness: My grandson enjoy the friendly staff

Fast and friendly service.

Good Service, Good Food, Good Place

Great service

Best place to have food. Parking: Always lots of parking here. Food : 5/5 |

Great food! chicken is freshly cooked and juicy .. Great service! Cant wait to be there again! Parking: large parking space

Clean and amazing staff especially Nathan he is so gentle and provided amazing customer service overall 10/10

While I was here, there was raw chicken being served to a 6 yr old, a 7 min wait for tendies, wet floors. Another customer had to wait 15mins to get their order redone. The manager was speaking rudely to a employee in the back with a different language while there are clearly many other employees who do not speak that language. Pretty rude.

Every item I got was overly salty

Aleana is a very hard worker. Very positive person very fast and great customer service. Appreciate this person :)

STRIKE 2! So we decided to give this place a second chance since it is so close to Costco. We ordered our food to eat in at 5:12 per invoice. At 5:30, they had still not called our name for our food, so my partner decided to go back up to the counter. THEY FORGOT OUR ORDER!!! How in this day and age do you forget a customers PAID order?!?! Weve eaten at other Popeyes. This has to be the worst managed store in all of Alberta. Strike 1: 15 minute wait for any 2 pieces of chicken, at 8:00 PM, at a Popeyes? FAIL! No sale!

Worst service in Edmonton. Our order took 19 minutes to arrive. Everyone in the restaurant was getting angry. If you are looking for fast food near this location, youd have better luck getting fed at the Sally Beauty or dental office across the parking lot. They didnt even offer any kind of compensation or even a free item.

Love Popeyes. I took my friends today. They loved it.

I really like Popeyes chicken but I was here a month ago and the sign read add $7 for 5 pies they told me the promo was not on anymore fast forward to today and the sign is still up and they would not honor the ad today is that not against consumer laws so I canceled my $40 family meal order and went to KFC not sure if I will ever go back to this store again this is bad business practice The manager should have honoured the promo to keep customers happy and the take down the sign

they told me 3 minutes until my onion rings. it has been 4!!!!!! very bad service my brother is very very angy and if he gets any more angy. he s going to blow!!!!

Great place!!

Been a regular for 2yrs bery good@_@ Kid-friendliness: They are very friendly in general a must visit Food : 5/5 |

Very good Vegetarian options: Pretty good Kid-friendliness: Great

Good place and good staff

I love the workers and chicken yum Parking: Yum Kid-friendliness: Yum

Parking: Awesome service Food

Parking: Good and spacious Food

Food is great. Wonderful Service very happy and outgoing staff. Made our visit great Food

Parking: Food

Courteous, friendly and fast! Parking: Front of store, easy access Food : 5/5 |

Dietary restrictions: It s ok Food

Excellent franchise is a convenient location!

We really enjoy Popeyes and usually have great service. That said it s happened on more than one occasion that items are missing when we order via drive thru, tonight we were missing the fries.

Great food and friendly staff. Food is pricey in my opinion but delicious

Good fast food! I usually have the Classic Chicken sandwich. The food quality is good. Tasty chicken and bun. Chicken was hot and the bun fresh. Place wasn t busy at 1:00 pm so service was quick. $8.00 but worth it. Several poor reviews here but I suspect is due to lunch/supper rush hours. I find this is common pretty much for all fast food outlets - I guess timing counts.

Of course its tasty. But man the wait here for chicken is longer than a Netflix show. Actually. Tested it. Crazy wait time

Every time we have been to this location they forget items, the food isnt fresh or you have to wait FOREVER . What makes the experience even worse is; if you need to call to let them know about the missing items there is only this messaging service. I have left messages and never got a call back. Today i lost more than $10.00 in missing food and no way to call and have the situation dealt with. 100% do NOT recommend this location . I will not be back and I really hope my missing items are either replaced or refunded. If you want the best and freshest food from popeyes go to mistatim rd location at least there is an actual phone number if by rare chance something goes wrong. UPDATE: its now been 10 days since I called the location (3x with 3 messages) to resolve the issue. No call back or contact. I guess I will not be getting my money back or missing items replaced.

Not bad for fried chicken. Nothing really to write home about. It hits the spot if your craving fried chicken though.

Extremely rude and poor service!! Ordered a Deluxe spicy chicken sandwich with 2 sides of mash potatoes & gravy. Opened sandwich was plain so went back and the customer service and got nothing but attitude from the girl that took my order!! After that sat down and she gave me a side of mashed potatoes and a full side of gravy. Didn t even want to bother going back up again but another customer saw all this and said this location is brutal for service and mistakes!! Confirm your order and look at your receipt to ensure it s correct. I appreciate the fresh sandwich just sick of attitudes!! Louie did a great job but Amy needs to find a new line of work!!

We actually ordered from skip, unfortunately with a big order like ours there is no condiments as requested no utensils as requested no paper-plates .option for special request is useless i guess . Staff should read instruction carefully and follow them. I think condiments should be included at least ..it happened twice so we are disappointed!

My Husband said Popeyes was really good, so I ordered through skip the dishes a few days ago (cost was $51). The chicken was undercooked, pink and glossy like a chicken breast. I have food poisoning now. Never again

I have been three times to this place and others as well. Never been dissatisfied, not with service nor with food. People just like to complain about everything these days it seams. And with Wai times being long? Well its a chicken restaurant what do you expect? Chicken takes more time to prepare.

Always quick with great staff and great food!

I recently visited Popeyes Chicken for the first time, and I was blown away by the quality of the food and the exceptional service. The restaurant was clean and well-maintained, and the staff was friendly and welcoming. The chicken was absolutely delicious - perfectly seasoned and cooked to perfection. The sides were also top-notch - the mashed potatoes were creamy and flavorful, and the biscuits were fluffy and buttery. What really impressed me, though, was the attention to detail that the staff showed. They made sure that my order was correct, and they went out of their way to make sure that I was satisfied with my meal. Overall, I would highly recommend Popeyes Chicken to anyone looking for delicious, high-quality fried chicken. The food and service are both top-notch, and I will definitely be back again soon. Five stars all around!

Always nice and fresh love the spicy chicken

Gave 1 star because I couldnt give zero stars. They forgot half the order. Then, when we went back to get the rest of the order, they insinuated we were lying. Looking in my bag and pretending not to understand English. Will never return and will make sure I tell everyone I know ot to eat there.

Always good chicken

Food was good.. finally, a nice piece of chicken worth to be called a chicken burger...

Excelent and faster services

Spicy chicken is good. Didnt have what I asked for, ready at the time. Food : 4/5

I went through the drive-through... Not sure how the atmosphere was it was my 1st time going... I showed up about 8:30... Order the chicken strips was traveling threw.. Server friendly... I thought very quick service.... Im sure they served me chicken strips that were cooked at 2 oclock.... They were so hard I couldnt even chew them... They were more like jerky.. I ended up throwing them out... I worked in the hospitality industry for many years and I never complain...... But this was unedible!!!..never again.

I had a wonderful experience dining at Popeyes! The chicken sandwiches, chicken tenders, Cajun fries, and mac n cheese were all amazing. Each dish was packed with flavor and left me wanting more. The only hiccup was with the online order I placed well in advance. Unfortunately, the food wasnt ready when I arrived, and it seemed like they started preparing it only upon my arrival. However, despite this delay, the taste and quality of the food were exceptional. The crispy chicken, seasoned fries, and creamy mac n cheese made my taste buds dance with joy. I would highly recommend Popeyes for their delicious chicken offerings, even though the order preparation time was a bit off.

Poor custumer service, forgot part of the order and the chicken tenders were RAW in the center. Called the restaurant a couple of times but no one could be bothered to answer.

Just spent hours in the hospital with food poisoning from the chicken nuggets last night. 2 of the 4 of us ate it and we both got terribly sick. Tried to call them to warn them but no answer and the voice-mail is full so here is my honest review. Dont eat here. Food

There were no paper straws, which was nice Chicken was very greasy, which was a negative point Food

The chicken was good and big pieces, I would not recommend anything but the chicken only.

After leaving, we realized they had forgotten to give us sides from our order, we called as a courtesy before making our way back, which we were then told they were given, clearly not as we check every bag and box. Upon arriving, we were gracious enough to hear them complaining about us doing so. Saying how ridiculous it is to call and come back for sides they didnt give. If you spend over $80 on meals, you would hope to get everything you ordered. Very unprofessional.

I ordered medium onion rings and small fries. I specially requested to drop them fresh and said that i m in no rush and could wait even for 15 minutes. After 5-7 minutes they served the re-fried onion rings and cajun fries they already had in heating station. Highly disappointed

I ordered mild tenders, they didnt have. I ordered beans and rice, they didnt have. I ordered deluxe sandwich and I got a classic sandwich. I ordered a kids tender and my kid ended up in the washroom because they gave him a spicy tender . PLEASE DONT GO TO THIS LOCATION. Ive spoken to the manager at northwest landing location which is the same owner to look into the customer service this location has because its only going downhill from here. I had to drive 20 minutes to get the right Popeyes I wanted tonight. Very upset and never going back to Erin ridge location again.

Service is extremely good. Food came fast and was still fresh. Ordered the new family feast and everything was cooked and tasted to perfection. My whole family really enjoyed this meal! 10/10 def recommend this Popeyes! Good job!

My favorite place for fried chicken. I feel you can beat their chicken tenders with blackened ranch.

Very respectable young men and women, while ordering. Clean restaurants and hot tasty food.

The chicken is delicious. Baskets are awesome. And the mashed and gravey is my favorite...that gravy I could drink it ! Love it.

Just ordered on uber eats and they forgot 2 of our drinks, uber eats would not provide a refund

The order was completely wrong. Handed me my receipt with what I ordered... however, that was not what I was given.

These guys understand that a fried chicken burger needs a pickle! Great food, excellent service. Nathan was working the drive through and his customer service is next level.

amazing service! i love the nuggets . the cashiers are amazing! especially the younger ones that have little experience, they are still amazing.

The right hand didnt know what the left hand was doing. Disorganized

Typically good a lot of staff and sure to taste good eatting in not to take out,as the steam makes it not number 1.

There sandwich is so good. Its delicious.

I love the place the staff are so nice and the food is very tasty and crunchy I recommend this place for a lunch or late meal.

Amazing chicken! Happy to finally have one in St. Albert.

I wonder if screwing up ever order and ignoring the phone is just all Popeyes? Was excited for a closer one to home to open but I guess the staff from the other one is helping them set the Popeyes trash standard.

Drive thru is just toooooo slow. They just opened but thats not an excuse and they should be prepared for people to come in.

Awesome chicken and large portions

Good food but waited in drive thru line for 25min! Don t drive thru if you re in a hurry.

Waited for 35 minutes inside for a chicken sandwich combo and a chicken tenders combo. I understand they are busy because they are new, so I was expecting a 15-20 min wait, but multiple people with huge chicken orders who came in after me got their orders first. Finally I went up to the counter and said that I had been waiting for 35 minutes and they figured out that my chicken sandwich was lost or something, then it took them 30 seconds to make. The sandwich was good but everything else was cold, especially the fries. Unfortunately Ill probably never come back to this location because of this experience.

Everything you d expect from Popeyes, really good!

Expect a 30 minute wait in the drivethrough. Youll get your fries loose in a giant paper bag which is just a waste. Chicken itself is okay, but Mary Browns is better.

Horrible and very slow staff, can t even handle one order with many workers, not that good chicken, disappointed

Got 12 mild chicken tenders, many were still pink inside and appeared not thoroughly cooked. Overall extremely disappointed in pretty well all of order (fries - limp, gravy way too thick, biscuits dry) coleslaw was excellent but too small a portion. Overall too pricey and will not be returning.

Always waiting a long time to receive the order only to find out that everything is wrong. This is tha second time it happened within 30 days. Im not going back to this location anymore

Place is new but wait is still way to long. I waited at first drive through window to pay and no one came for a good ten minutes. I could see the staff standing around talking so that was frustrating. Once I finally paid it was another 15 minutes at the next window. With the cost of eating out Now service should be much better.

First time at this location, not a great experience. Some training definitely required. Waited 17 minutes + for chicken nuggets and fries. That s probably 3 times the total cook time from scratch for those items in the fryer? Couple in front of me waited the same for their items. After finally sitting down with the food, the cashier came over to explain she gave me a sandwich by mistake and with open food inside, reached into my bag to get it. With Covid in everyone s mind, you d think retrieving food from a customer for another with unwashed hands is not something that would be happening. Was looking forward to the buffalo sauce and cherry coke - both out of stock. Popeye s will not succeed at this location for long if this is the level of service that will be provided.

service is really slow and was a mess inside

So slow even with two windows and 2 lanes, ridiculous.

Great customer service, great food but its a little wait during the lunch and dinner rush!

Everytime i come here they always mess something up, forget something or both. Just today i ordered a chicken sandwich deluxed with no pickles and they took out everything and gave me a plain sandwiche instead. They gave me water instead of iced tea and didnt add any napkins. They didnt add utensils for my wife to eat her rice and beans. Her order was fine though. Many times they get her side dishes wrong and often we have to get off the car and go inside to correct their errors in our order which is an inconvenience. I dont think ill ever come back to this location due to this persistent mistakes regardless of how tasty the food is.

Quite possibly the rudest manager Ana i have ever dealt with. Does not apologize for things getting screwed up. Staff are all young, incompetent kids. Do not go here.

Just bought 12 nuggets for my boy as he kept pestering me to go here. They were stone cold ! Terrible. !

Dropped in for lunch. Not that busy. Placed my order and waited and waited and waited...after 20 minutes or so, I was thinking of pulling the plug. A lady came in about 10 minutes after us and ordered, and she waited and waited and waited. When I saw she got her food, and I still hadnt (half an hour at this point), I went up to the front and got a refund, Drove down the street to McDonalds, and it took 6 minutes. For fast food, this is beyond ridiculous. Will not be back, and do not recommend.

Best chicken I have ever had and the staff was so nice

Waited in the drive through forever only to get home and realize they didnt give me everything I paid for.

The food is really good, workers are awesome

The last time I was in the drive-through, there was a person in front of me yelling at a seemingly 16-year-old girl working the drive-through about the wait time. A grown adult screaming at a child. Just disgraceful. This young girl continued to still smile at me as the next customer and apologize about the wait time. Good for you. I apologize for not getting your name, but you are fantastic at your job. Keep that attitude and work ethic up! The wait time here can sometimes be a little long, particularly in the drive-through, but I have never been disappointed with the actual customer service Ive received here, which is what my review is based on. Ive started walking into the store directly, as I usually get faster service that way, but the manager recognizes me when I go in, which I thought was lovely! Thank you Ana(Anna?) and the rest of the team! Despite the sometimes long wait time, you have earned a long time customer from your service.

No fries ... pretty disappointed to be honest

The quality is absolutely disgusting! My chicken is hours old and completely cold. My pop corn shrimp has no shrimp only batter and it s also cold!!! I can t believe this is Popeyes chicken! I m actually afraid to eat it because of a health hazard!

First time I ordered it came cold, second time I ordered the chicken was a greasy goopy mess, the third time the canceled my order and only offered credit instead of money back. Terrible restaurant.

Foods excellent. I called in on my way home from work and asked about family deals they told me 1 side 1 box of biscuits and 8 pieces of chicken were 1 option with a total price tag of 38$ tax included. I get there, and there s a sign by the cash register saying 10 pieces of chickens 2 sides and 2 boxes of biscuits for 35$ without tax. Nice work buddy, yourself. I asked for a deal. You made a little bit more money for less. POS, go to a different Popeyes

Great place to eat, I always have great service at this location.

Great food, great chicken very clean environment and friendly staff.

Sure beats the other chicken competition thats for sure

Ive been to this place many times since they opened and all I can say is thanks for the great food and service. It was slow at the beginning but its always improving. I understand there might be mistakes sometimes but we have to be humble and they will fix it/make it better for you. Thanks Popeyes. Keep it up.

I love the service at this location, really fast, fresh and clean service. The people here is so friendly!

Great chicken

The spicy chicken sandwich was delicious though it was difficult to fit in my mouth (Hand battered!). The side selection is great. The ice machine on the fountain drink dispenser had a warning saying the bin was full and it wasnt dispensing any ice and no one was taking care of it. The bathroom had pieces that had come off the wall and nobody had screwed them back together, somewhat disarrayed and off-putting. This seems to be a trend in fast food these days. (Workers just visit behind the counter and collect their paycheck while demanding higher wages - for what exactly?)

Popeyes did us right! Thank you.

Best chicken

Im wetting 25 minutes for my order and the person on the front is just waking not doing anything for may order

2nd time we have been to this location and they were out of food. Waited almost 30 min in the drive thru just to be told most of the menu was unavailable. Another 20 min to get out of the drivethru because of cars in front and behind us. So many upset customers. Have some courtesy and put up a sign at the entrance to the drive thru instead of simply hoping to sell whatever is left to cook. Our options were drumsticks or onion rings lol. Not exactly a family dinner. 2nd time it happened, will not return

Staff was amazing, one of the managers I believe her name was Shari, was super helpful. 10/10 would recommend

Just stopped at this location in St. Albert. We ordered a classic and and a spicy chicken sandwich. Staff was good and the chicken was cooked, however; the chicken was just above room temperature. There was no customers in drive through and we had to wait 3 minutes so would not expect it to be so cold. Would not recommend this location.

Way better than kfc

KFC.WHO?

We had terrible experienced!my husband ordered 16pcs chicken today and when we got home we found out its only 12 pcs chicken. Its not worth the wait because he waited for 20 minutes!What a waste of time and waste of money!

Very kind staff and quick service!

Waited 15 minutes just to order (there was only 2 people in front of me) then was informed it would be a 20 minute wait for mild chicken so much for a fast stop for supper

Hands down best fried chicken in Canada.

Chicken was good. My partner didnt get what they ordered. Very little seating.

Emy was exceptional, loved her customer service

I was super excited when they opened a Popeyes Louisiana Chicken location in St.Albert. The first few times I went, there were issues with my orders. Didn t think much of it as they were new at the time, and still trying to figure things out. I wasn t going to write a review. However after the most recent experience, I will NEVER support this location. Going forward I will drive to Edmonton or Sherwood Park locations. (Yes even with high gas price). Placed a mobile order for a family pack at 1:12 pm. Did not walk out with my order until after 2pm. The mobile order only had dine in option and no drive through option which other locations have. Upon arrival I was told my 2 sandwiches were not ready and it s a 8 minute wait, however the rest of the items were. 17 minutes later sandwiches were ready, however they gave away our chicken tenders to another customer. So they said have to wait another 5 minutes for chicken tenders. They offered a drink or apple pie instead of the tenders. I declined as my kids wanted tenders as a meal and not drink or dessert. After another long wait chicken tenders were still not ready yet, I saw nuggets and asked if I could take nuggets instead as I don t want to wait any longer. As I headed out the door, I noticed that they didn t issue me a receipt. I needed it to do the online survey, (don t care about the free food item). All I wanted to do was let head office know about how bad this location is run. Anyways they threw away my receipt. Took them a long time to go through the garbage can to find it. While they were searching for the receipt, they offered a refund. I declined as I wanted the receipt, and money was not the issue here. They also gave me only 2 dipping sauce packs even though the order specified 4 dipping sauce packs. While I was waiting, I saw other customers waiting for their orders and walk up to have their orders corrected. Another customer also walked away not knowing their order was incomplete and it was discovered after employee came up to counter saying we forgot to give customer their popcorn shrimp. There s also other issues I didn t bring up. I ve never encountered a fast food establishment make mistakes after mistakes on every visit. Also why would they throw away my receipts and not others? Overall one can tell this establishment is poorly run. Hopefully new management or franchisee can turn this around, until then I will not be supporting this local establishment.

Staffs are amazing. Went there for lunch with my kids, wasn t too busy so we got our food fairly quick. Classic chicken sandwich was delicious, the chicken breast was nice and juicy. Also quite clean. Would recommend you to come around 2-3pm when it s not too busy. Overall really good.

Chicken tender is not tender it s like it s been sitting in the shelf for too long. No big line up on the drive through. Food is just room temperature.

Best chicken in town!

Open till 10, roll at up 9:19 Sorry, were done our service for the day Then shut your OPEN sign off geniuses

Took 1 hour for food