Tim Hortons in St-Bruno-de-Montarville

1220 Bd des Promenades, Saint-Bruno-de-Montarville, QC J3V 6P3, Canada

★★★☆☆
(864 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 1220 Boul Des Promenades, St-bruno, QC, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
1220 Bd des Promenades, Saint-Bruno-de-Montarville, QC J3V 6P3, Canada
Plus Code
GJ2G+44 St-Bruno-de-Montarville, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Sunday
6 AM–10 PM
Monday
6 AM–10 PM
Tuesday
6 AM–10 PM
Wednesday
6 AM–10 PM
Thursday
6 AM–10 PM
Friday
6 AM–10 PM
Saturday
6 AM–10 PM

Services

Service options
Delivery Drive-through Takeaway Dine-in
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Prepared foods Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments
Children
High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.4
★★★☆☆
864 reviews

Most Mentioned

orders (26) employees (23) donuts (20) toilet (12) wrap (10) smiling (10) factory (7) bins (7) window (7) professionalism (5)
5 stars
269
4 stars
222
3 stars
134
2 stars
79
1 stars
160
December 4, 2024

Bad service...we complain our order because is wrong...the cashier lady is really rude..instead pf saying sorry because they did thw wrong order, shes the one wh is mad becausewe complain...very rude cashier

December 3, 2024

By far the worst Tim Horton I've ever gone to, the people who attend don't care about delivering orders, they just turn around and make you wait with the products ready.

November 1, 2024

Not even a hello, the man threw my bag in my car, not a single word came out of his mouth , not even a good day, very unpleasant employee. He ignored me, he shouldn't have a job. I don't think customer service is his department

October 26, 2024

I waited 20 minutes and they still forgot about my moka and wrap

October 5, 2024

The service here is absolutely terrible, 20 minutes to get a coffee and a donut. Had to ask 3 times before they went to make it. The guy at the cash very slow and kept insisting they cannot make a sandwich on a croissant because he couldn’t find the button on the cash. Huge line, everybody complaining about orders being wrong. This is exactly the reason I never go to Tim Hortons anymore.

July 25, 2024

Would be great to have everything shown on the menu available for customers, and a little more hygiene (scratching nose before serving customers).

★★★★
April 20, 2024

Very dirty when u walk in. Just 2 people, no kindness. Put my dri k where they normally go for pick up, but it was put so far to the side behind something I didnt see it, nor does she say anything. Cant wait to go back to my own city where they are at least polite. Oh, the tea with only one milk, why is it luke warm.

★★★★★
March 4, 2024

The most friendly and customer oriented Tim's that I have been to in a very long time. The coffee was fresh and no burn taste too. Actually, went back today and the same experience all over again. Thank you

★★★★★
December 22, 2024

Superb atmosphere! The employees are very friendly with customers I recommend this Tim Horton

December 9, 2024

I would give a big 0!! I will go somewhere else!!!

★★★★★
December 9, 2024

Wow!!! I loved my experience. Using them is warm. The restaurant very clean. I recommend it to you. The service is fast and courteous. The freshness of the products and the coffee. I give it a big 10/10.

★★
Local Guide
December 2, 2024

Im not used to putting negative comments in my reviews, but here I couldnt miss it. Slow drive-thru and the attendant didnt understand anything I was saying. Arriving at the window I repeated to him and another employee my order (for 3 people). I wanted to be sure that there were no errors. I pay. I checked at the reception of this one and a drink was missing. I informed him and he hadnt charged it I paid again. I ask for napkins, he gives me 2 (there are 3 of us)!!! In addition to hearing nothing, he doesnt see clearly and doesnt know how to count! This is the first time Ive been to a Tim Hortons and the service is so terrible. Its not normal that it takes this long at the drive-thru, 20 minutes at the window, I counted 5 employees and no line inside. PLEASE MANAGERS take the time to properly train your employees.

December 2, 2024

They look stupid, sigh when they take the order, you generally have to wait 10 minutes for a coffee even if there is no one waiting 3 times out of 4 errors on the order. The coffee is not fresh!

Local Guide
December 2, 2024

Food

Local Guide
December 2, 2024

The most pathetic service in town from the young 4 who speak does not serve any customer completely lost in what they are doing these ridiculous

December 2, 2024

There are 4 people doing nothing, its just talking. The guy takes out a trash bag, but doesnt wash his hands afterwards. Raw bacon in my bagel (which is no longer cooked..) my potato wedges are old and dry. Take more than 10 minutes for a refund.

November 23, 2024

Put

November 23, 2024

We order online to avoid waiting and we wait several minutes once we arrive because the order is not ready. Even more than 30 minutes after the scheduled time

November 23, 2024

Bad service, never the right order, always errors! Really disappointing seriously!!

November 23, 2024

The worst Tim Hortons Ive seen in my life, bad service, always mistakes. The employees are indescribably incompetent

Local Guide
November 23, 2024

I asked for an iced coffee, and a crispy chicken bowl which I received, an iced coffee that tastes like water without sugar and a bowl of rice with dry chicken $13.55 for that in addition to having taken over the guy in charge 4 times....

November 23, 2024

I give 1 star for the service, but make it 0. On this Wednesday, November 20, 2024, I am being served by whoever is responsible. I ask him for 1 small hot chocolate! He asks me the size, I tell him small? He plays on his crate and repeats to me, a little hot chocolate!!! I said Ive told you twice???? Its the same guy who one morning refused to take a $29 bill because a piece was missing! The numbers were complete on the ticket and it is not supposed to be refused! He tells me that his boss told him to refuse them! You cannot refuse a payment when the ticket is legal. I invite you to go elsewhere! The service is pitiful, and no hello, no smile and no goodbye and thank you!!! If you dont like customer service, GO WORK IN A FIELD OR IN A WAREHOUSE. I would love to see where the food is prepared and the fridges. So o star for service and 0 star for presentation. It seems like you bother them when you go to this establishment.

Local Guide
October 23, 2024

Worst Tim Hortons service I have received. The guy doesnt tell you where to wait then he holds you responsible, he doesnt give me a napkin in drive and tells me why I didnt ask

★★★★★
Local Guide
October 23, 2024

A Tim like the others. Nothing special.

Local Guide
October 23, 2024

Endless waiting with staff not adequately trained. Avoid at all costs!

★★
October 23, 2024

I was served in English, I understand that there is a shortage of staff but it is not good to put someone who does not speak our language to the customers.

September 23, 2024

The staff should smile a little, especially since it wasnt crowded...

★★★★★
September 23, 2024

The clerk agreed to exchange a coffee purchased in another branch and which was not good, excellent service and super kindness. Very courteous and professional, concerned that the customer is satisfied. Exemplary service and attitude! THANKS !

September 23, 2024

What bad service!!! I just went to the drive-thru on a Tuesday at 9:00 a.m., a person behind me, at the window the employee without saying hello tells me the amount and gives me the interac machine and my coffee at the same time, my card the chip no longer works so I have to put it in and it takes longer at that moment, another employee says you see its long because of the customers and rolls her eyes, when I give her the machine back she says go go go next customer...didnt even have time to put my card back in my wallet lol...phew!! Cant wait for McDonalds right next door!! This is going to be my coffee place from now on! With a service like that...I think they will lose a lot of customers...very disappointing. Parking: No

September 23, 2024

lack of professionalism, each time there is always an error in the orders. Today I went, it was a taste too many; the bagel burned, plus I asked for cream cheese they gave me garlic butter. No serious common sense!!!

★★★
Local Guide
September 23, 2024

Fairly ordinary cashier, non-existent smile. At 11:45, two flavors of muffins and almost no types of donuts. Lukewarm coffee. Messy restaurant.

Local Guide
August 23, 2024

I had a cold brew coffee, and it tasted like dish juice. elsewhere really tasted better and after returning for a replacement, the waitress told me that she noticed that my coffee didnt look good, and the replacement was almost no better. my wraps were poorly assembled, all the sauce on one side and the vegetables on the other. service received in English even though I am bilingual I had difficulty understanding it. no compensation. I expected better following their recent reopening.

★★★★★
Local Guide
August 23, 2024

Superb service Thank you for your warm welcome

★★
Local Guide
July 23, 2024

Very dirty toilet management needs to look after this matter and by the way adding how clean was everything to the questionnaire will be something very important .

July 23, 2024

Terrible service, waiting times are unbelievably long and they cant seem to make an order without any mistake

★★★★★
July 23, 2024

Really amazing Tim the workers are great especially Emilie nice girl very beautiful and does the job very quickly

Local Guide
July 23, 2024

Worst service from incredible incompetent

★★
June 23, 2024

Simply poor quality service. To avoid

★★★★★
Local Guide
June 23, 2024

Reading the comments, I see that this Tim is not popular with customers. I must say that my customer experience during my visit lived up to my expectations! Large dining room, plenty of parking, no waiting time to be served by an employee! I couldnt have expected more!

★★★
Local Guide
June 23, 2024

Its lucky that I know how to prepare London tea because I have to explain it to the staff 1 out of 3 times.

★★★
June 23, 2024

Closed at least before 6am. Not open before 6am Dont waste your time

Local Guide
June 23, 2024

Dont go! Summer at Quesada

★★
Local Guide
June 23, 2024

No timetable displayed. Were never sure if it will be open or not

May 23, 2024

Why open a Tim Hortons with 2 incapable employees who have nothing left on the menu at 10 a.m. and who understand nothing about customer service?

★★
Local Guide
May 23, 2024

During my last visit, the cleanliness of the restaurant (floor, tables, trays and especially the toilets) was very neglected. The service was also slow and not very courteous. never again

★★★★★
Local Guide
May 23, 2024

A name to remember: Valérie. I had a small problem with my UBER order, this employee, very kind, courteous, offered me a solution. Your employer is lucky to have you on their team. Well done Valérie!!

★★★
Local Guide
April 23, 2024

Drive-thru service... Very long!

Local Guide
April 23, 2024

Very nice but lost. I ask if there is anything and without confirming the stock I am told yes. Subsequently I was given something directly, telling me that in the end there was none. I didnt even know what we were offering. Afterwards, instead of cream, sugar, I was given a horrible amount of sugar that I couldnt drink my coffee. Too bad the restaurant is so well located but also poorly served. I definitely wont go back.

Local Guide
April 23, 2024

Drive-thru service 17 minutes for 4 cars, sign not very clear for drive-thru service, I do not recommend at all

April 23, 2024

Very bad service, endless drive-thru and not during rush hours. This is not the first time that I have waited a long time at this place and unfortunately it is over and I will not return there again.

★★★★★
Local Guide
April 23, 2024

Good sandwich

★★
April 23, 2024

I was forgotten, I had to wait 5 minutes just to get a coffee

March 23, 2024

They are lost. Orders all mixed up. Waste of time. One employee only spoke English.

★★
March 23, 2024

I have a half-dry donut, I noticed that the donuts dont change after a day and I had an early morning with mold, this happened twice

★★
Local Guide
March 23, 2024

Drive-through order in front of the highway, very noisy, difficult to understand. The employee didnt want to redo my invoice to register my loyalty card. The employee at the cash register forgot to give me my bill. The wraps were dry. Not tasty. I will never go to this Tim again

★★★
Local Guide
March 23, 2024

Abandoned building

★★★★★
March 23, 2024

With new management the restaurant is a great place to have your morning sip thank Hadi and Marco for this great atmosphere

★★
Local Guide
March 23, 2024

Thats what it feels like when theres no competition, almost tasteless food.

Local Guide
February 23, 2024

Tim Hortons are really tough in general. It has just re-opened, 2 girls including 1 who doesnt speak French We order 1 tim morning sausage on English muffin with potato, 1 BLT and 2 muffins (1 carrot and 1 blueberry). Not complicated...surprise we receive a tim morning bacon on an English muffin, 1 tim morning sausage on a bagel, 1 berry muffin and no potato. BLT is simply BACON, LETTUCE AND TOMATO. Out of 6 items ordered we received 3 good items including drinks. Seriously, I understand that she was, but from there she doesnt understand our orders. Yes it was a good 10 minutes long and we were the only customers, but that didnt matter because there were 2 of us. For my part, I prefer to pay more and go to the second cup because with them there are no order errors and the opening hours indicated on the internet are good.

Local Guide
February 23, 2024

I understand how there can be so many people behind a counter doing nothing at the same time. Its not normal to wait so long in a Tim Hortons without any customers before us...

Local Guide
February 23, 2024

It has just reopened and they charge us and 5 minutes later they run out of bread, its noon -_-, it wont stay open for long!

February 23, 2024

One of the worst services at Tim Hortons... we arrive at the window and are told 2 seconds we have to remind him that we were there after 10 minutes of waiting. Employees with a great lack of professionalism.

★★★★★
Local Guide
February 23, 2024

finally reopened, I had very good service and fast too!!!

★★★★★
Local Guide
February 23, 2024

Simply Super

February 23, 2024

Very disappointed! 20 minutes of waiting at the drive-thru when there were just 2 cars of us only to have the surprise at home of not having the right sandwiches!!

February 23, 2024

Maid service....Dont go there. 1 order of 3 sandwiches and two drinks. 2 sandwiches out of three are not the right ones and not even the right drinks. As long as we reopened a service like that, it could have remained closed!

December 23, 2023

It will soon be 2 years since it was temporarily closed . We can no longer blame the pandemic in 2023 for the labor shortage

Local Guide
December 23, 2022

Very bad, plus the employees are not trained or treated well, for this reason they are always looking for staff.

Local Guide
December 23, 2022

Impossible to evaluate since they have been closed for renovation for over a year

Local Guide
December 23, 2021

The coffee tasted like water and the service was very slow. Plus, it was the worst morning worker wrap Ive seen in my life. Tim Hortons should take that franchise away from him. Worst Tim ever.

★★★★
Local Guide
December 23, 2021

February 4, 21 mobile order Can accommodate, at least the coffee was good

December 23, 2021

Its listed as open but no one answers the drive-thru.

★★★★★
Local Guide
December 23, 2021

GOOD

★★
Local Guide
December 23, 2021

End of weeks not the same service..

December 23, 2021

A very unprofessional member of staff. Sacred in front of customers. Should change jobs. I wouldnt want to work with someone like that.

★★
Local Guide
December 23, 2021

They dont understand commands.

★★
December 23, 2021

The woman at the drive-through almost was very rude. Didnt even look at me, almost screamed at me because i didnt say the bread i wanted from the start. Really bad experience. I got there often because i work in front of it and everytime its her my experience is bad.

December 23, 2021

worst pitiful drive thru experience I have seen in my life please someone remove their franchise

December 23, 2021

Do you think its normal to receive a burnt bagel, no mayo, no bag at the drive-thru??! Better than that, is it normal to be told that there are worse things than that in life and to grumble mocking phrases at people saying that life isnt funny when your bagel is BLACK see supporting photo??! ! and then, lets go for the whole thing, I look in front of my colleagues and say to myself yes, youre correct sir, your bagel with a childish tone... my response was quite direct. very rude service, very condescending lady, extremely disappointed.

★★
December 23, 2021

Avoid for a large order early in the morning. Theyre in such a hurry here that theyre going to run out of something. A morning wrap without sauce should have no sauce!

★★★★★
Local Guide
December 23, 2021

Its good

★★★★
Local Guide
December 23, 2021

Following all measures.

★★★
Local Guide
December 23, 2021

Not very clean outdoor trash cans overflowing even if the dining room is not available it was dirty

Local Guide
December 23, 2021

Seriously would watch the attitude of the employees. Dont make fun of clients or accuse them of things like not talking clearly on purpose. They visibly made fun of me for an accent and treated me like I was stupid. This behavior should not be tolerated. This experience happened at the drive-thru.

December 23, 2021

Unfortunately, half my food was cold, fridge cold, while the other half was warm. My wrap was leaking from the bottom and there were burnt crumbs of something else in the bottom of the box. Very dissapointed.

December 23, 2021

Horrendous experience. I had to repeat my order more than 10 times (no exaggeration) in BOTH languages because there were so many employees socializing and not working that they couldnt hear the orders. And they were maskless!! They still had the order wrong at the pick-up window so waited even longer and did not get what I wanted in the end because I gave up asking for it. What a mess. Clearly no one was in charge. I wont spend my money here again.

December 23, 2021

Nice BS tim who doesnt let anyone in!

★★★★
Local Guide
December 23, 2021

I like this place, it is located at Promenades St-Bruno. Even in times of Covid19 we are well served and everything seems OK, its clean.

★★★★
Local Guide
December 23, 2021

Its a shame that its no longer open 24 hours....

★★
Local Guide
December 23, 2021

Saturday 2 p.m., I was told that there was no more lettuce for my Tims club and that there was no more ice, so no more iced cappuccino, iced lemonade, etc. I asked for chipotle sauce on my sandwich and received a sandwich with half a jar of mayonnaise. Disappointing service and food experiences.

★★
Local Guide
December 23, 2021

Impossible to have an iced drink at 2 p.m. on a Saturday because there is no more ice and an item is missing from the order. Disappointing experience...

★★★★
December 23, 2021

Megan, she is a quality employee

★★★★★
Local Guide
December 23, 2021

Very good coffee we ask for advice and he helps us

★★
Local Guide
December 23, 2021

Correct nothing more.

★★★★★
Local Guide
December 23, 2021

Courteous and fast service

★★★
Local Guide
December 23, 2021

Jai rien contre leur service à la clientèle, les personnes qui me serve sont toujours enjoué malgré que souvent le temps dattente peu être long. Cependant lorsque je précise que je veux mon latté au lait damande cest pas par caprice, cest pour une intolérance alimentaire, et à chaque fois je me fais prendre, cest toujours faite avec du lait de vache.

Local Guide
December 23, 2021

Friday May 28th around 2pm, they were rude and the old lady at the drive-through called my girlfriend niaiseuse for no reason. Please educate your employees as it seems like a recurrent issue.

★★
Local Guide
December 23, 2021

Bad slow service

★★★★
Local Guide
December 23, 2021

Clean helpful and smiling staff

Local Guide
December 23, 2021

Manager unable to take my order without speaking to other employees.... result error in the order! She gives me attitude by correcting her mistake supported by the owner who also shows attitude.... well done

★★★★
Local Guide
December 23, 2021

Just a regular Tim Hortons just keep in mind that they were closed at 8pm last time i went so just dont come too late.

★★★★★
December 23, 2021

Good coffee

December 23, 2021

Worst service Ive had in my entire life!

Local Guide
December 23, 2021

Always close ld

★★★★★
Local Guide
December 23, 2021

This is my favorite coffee

★★★★★
Local Guide
December 23, 2021

Great atmosphere, it doesnt just take a good lunch to start the day... they have a smile

★★★★★
Local Guide
December 23, 2021

Fast and courteous service

Local Guide
December 23, 2021

It was thrown out after ordering the dining room closed at 5:00 p.m.

★★★★
Local Guide
December 23, 2021

very nice people but too long to wait in tge drive through. should have a pull off for people who make big orders to make it less long.

★★★
Local Guide
December 23, 2021

On the way its a decent stop. Nice welcome

December 23, 2021

Lets show up at 8:30 p.m., Friday evening July 16. No one on site, no sign or cone mentioning that it is closed. We waited several minutes there, other vehicles also in front of us.

★★★★★
Local Guide
December 23, 2021

Fast service

Local Guide
December 23, 2021

Howfull!! Garbage all over the place ! No ice for ice coffee, counters so dirty the whole place is a disaster! In need of management

Local Guide
December 23, 2021

Silly sounds, really the last time I go there.

Local Guide
December 23, 2021

We arrive at 7:45 p.m. on a Friday evening to be told that they are closing...what restaurateur in the world does that???

★★
Local Guide
December 23, 2021

We ordered an iced cappuccino and a lemonade, there was nothing iced... either the machine was not working well, or the drinks were on the counter to thaw...

December 23, 2021

If I could give no stars it would be even more representative, no service, random opening hours, always errors and employees who speak against customers in front of other customers...no class...and also very dirty , worst Tim ever!!!!

Local Guide
December 23, 2021

So cold

Local Guide
December 23, 2021

He is firm

★★★
Local Guide
December 23, 2021

For the few employees its still fast and the employees are polite and friendly. I find it really unfortunate that the restaurant is closed for such long periods at the moment. It would also be necessary that when the restaurant is closed, cones and milk trays be placed in front of the drive to notify customers

★★★★★
Local Guide
December 23, 2020

Nice coffee break

December 23, 2020

I went there every day for 6 months until I saw a dozen ants in my timbits... I presume the rest didnt get any cleaner... I couldnt finish it... if you dont see that while doing it the order

December 23, 2020

Just bought an Iced Coffee....They forgot the ice!?!? Not a single cube!

★★★★
Local Guide
December 23, 2020

Not the most smiley service I get, but efficient.

★★★
December 23, 2020

5 televisions to display menus only in English?

★★★★★
Local Guide
December 23, 2020

In times of pandemic its good to be able to snack in complete safety

December 23, 2020

Burnt

★★★
Local Guide
December 23, 2020

BLT.good sandwich, worth trying out.

★★★★★
Local Guide
December 23, 2020

Fast service. Respect the distance of two meters

Local Guide
December 23, 2020

Every time I visited a Tim they managed to prove to me that they could go even lower.

Local Guide
December 23, 2020

Zero

December 23, 2020

NEVER the right order. Always an error. When you go back to see them he MAKES a mistake again. Amazing. Big lack of common sense.

★★★★★
Local Guide
December 23, 2020

Good

★★★★
Local Guide
December 23, 2020

Always very good coffee but the cleanliness leaves a lot to be desired this guest time

★★★
Local Guide
December 23, 2020

Good tasty

★★★
Local Guide
December 23, 2020

Tim ok but slow service...cover poorly close customer error not perfect... Latte is good on the other hand

★★★★★
Local Guide
December 23, 2020

Very good place! Sometimes busy.

December 23, 2020

Very bitter coffee...and its not the first time! Avoid!

★★★★★
Local Guide
December 23, 2020

Clean and fast services

Local Guide
December 23, 2020

Poor service, its not clean

December 23, 2020

It is not my habit to criticize, but I believe that the professionalism of the employees needs to be reviewed. Having worked in customer service for 6 years myself, I would never dare speak badly to a customer. Scenario: Unintentionally, at the drive-thru, I stood a little far from the window. The young man who made me pay, pointed it out to me without problem and kindly. Subsequently, a lady in her 50s, blonde, came to bring me my order, but she very impolitely told me never to go that far again, as if it were voluntary. I told her that this way of speaking was very impolite and she insisted that she had not spoken badly to me. I told her that my things were paid for, that I had my stock and I left without letting her finish speaking. We never reprimand a customer, EVER! I may be young, but being lectured by an employee, no thanks. A complaint will also be made to the employer.

★★★★★
Local Guide
December 23, 2020

Correct

Local Guide
December 23, 2020

Still closed!!!

★★★★★
Local Guide
December 23, 2020

Always good and fresh

December 23, 2020

Poor, wrong order twice.

December 23, 2020

Already the service at Tim Hortons isnt great but this one is the worst.

★★★★★
Local Guide
December 23, 2020

I love Tim Hortons

★★
Local Guide
December 23, 2020

Soso