Tim Hortons in St-Bruno-de-Montarville

Superb atmosphere! The employees are very friendly with customers I recommend this Tim Horton

I would give a big 0!! I will go somewhere else!!!

Wow!!! I loved my experience. Using them is warm. The restaurant very clean. I recommend it to you. The service is fast and courteous. The freshness of the products and the coffee. I give it a big 10/10.

Im not used to putting negative comments in my reviews, but here I couldnt miss it. Slow drive-thru and the attendant didnt understand anything I was saying. Arriving at the window I repeated to him and another employee my order (for 3 people). I wanted to be sure that there were no errors. I pay. I checked at the reception of this one and a drink was missing. I informed him and he hadnt charged it I paid again. I ask for napkins, he gives me 2 (there are 3 of us)!!! In addition to hearing nothing, he doesnt see clearly and doesnt know how to count! This is the first time Ive been to a Tim Hortons and the service is so terrible. Its not normal that it takes this long at the drive-thru, 20 minutes at the window, I counted 5 employees and no line inside. PLEASE MANAGERS take the time to properly train your employees.

They look stupid, sigh when they take the order, you generally have to wait 10 minutes for a coffee even if there is no one waiting 3 times out of 4 errors on the order. The coffee is not fresh!

Food

The most pathetic service in town from the young 4 who speak does not serve any customer completely lost in what they are doing these ridiculous

There are 4 people doing nothing, its just talking. The guy takes out a trash bag, but doesnt wash his hands afterwards. Raw bacon in my bagel (which is no longer cooked..) my potato wedges are old and dry. Take more than 10 minutes for a refund.

Put

We order online to avoid waiting and we wait several minutes once we arrive because the order is not ready. Even more than 30 minutes after the scheduled time

Bad service, never the right order, always errors! Really disappointing seriously!!

The worst Tim Hortons Ive seen in my life, bad service, always mistakes. The employees are indescribably incompetent

I asked for an iced coffee, and a crispy chicken bowl which I received, an iced coffee that tastes like water without sugar and a bowl of rice with dry chicken $13.55 for that in addition to having taken over the guy in charge 4 times....

I give 1 star for the service, but make it 0. On this Wednesday, November 20, 2024, I am being served by whoever is responsible. I ask him for 1 small hot chocolate! He asks me the size, I tell him small? He plays on his crate and repeats to me, a little hot chocolate!!! I said Ive told you twice???? Its the same guy who one morning refused to take a $29 bill because a piece was missing! The numbers were complete on the ticket and it is not supposed to be refused! He tells me that his boss told him to refuse them! You cannot refuse a payment when the ticket is legal. I invite you to go elsewhere! The service is pitiful, and no hello, no smile and no goodbye and thank you!!! If you dont like customer service, GO WORK IN A FIELD OR IN A WAREHOUSE. I would love to see where the food is prepared and the fridges. So o star for service and 0 star for presentation. It seems like you bother them when you go to this establishment.

Worst Tim Hortons service I have received. The guy doesnt tell you where to wait then he holds you responsible, he doesnt give me a napkin in drive and tells me why I didnt ask

A Tim like the others. Nothing special.

Endless waiting with staff not adequately trained. Avoid at all costs!

I was served in English, I understand that there is a shortage of staff but it is not good to put someone who does not speak our language to the customers.

The staff should smile a little, especially since it wasnt crowded...

The clerk agreed to exchange a coffee purchased in another branch and which was not good, excellent service and super kindness. Very courteous and professional, concerned that the customer is satisfied. Exemplary service and attitude! THANKS !

What bad service!!! I just went to the drive-thru on a Tuesday at 9:00 a.m., a person behind me, at the window the employee without saying hello tells me the amount and gives me the interac machine and my coffee at the same time, my card the chip no longer works so I have to put it in and it takes longer at that moment, another employee says you see its long because of the customers and rolls her eyes, when I give her the machine back she says go go go next customer...didnt even have time to put my card back in my wallet lol...phew!! Cant wait for McDonalds right next door!! This is going to be my coffee place from now on! With a service like that...I think they will lose a lot of customers...very disappointing. Parking: No

lack of professionalism, each time there is always an error in the orders. Today I went, it was a taste too many; the bagel burned, plus I asked for cream cheese they gave me garlic butter. No serious common sense!!!

Fairly ordinary cashier, non-existent smile. At 11:45, two flavors of muffins and almost no types of donuts. Lukewarm coffee. Messy restaurant.

I had a cold brew coffee, and it tasted like dish juice. elsewhere really tasted better and after returning for a replacement, the waitress told me that she noticed that my coffee didnt look good, and the replacement was almost no better. my wraps were poorly assembled, all the sauce on one side and the vegetables on the other. service received in English even though I am bilingual I had difficulty understanding it. no compensation. I expected better following their recent reopening.

Superb service Thank you for your warm welcome

Very dirty toilet management needs to look after this matter and by the way adding how clean was everything to the questionnaire will be something very important .

Terrible service, waiting times are unbelievably long and they cant seem to make an order without any mistake

Really amazing Tim the workers are great especially Emilie nice girl very beautiful and does the job very quickly

Worst service from incredible incompetent

Simply poor quality service. To avoid

Reading the comments, I see that this Tim is not popular with customers. I must say that my customer experience during my visit lived up to my expectations! Large dining room, plenty of parking, no waiting time to be served by an employee! I couldnt have expected more!

Its lucky that I know how to prepare London tea because I have to explain it to the staff 1 out of 3 times.

Closed at least before 6am. Not open before 6am Dont waste your time

Dont go! Summer at Quesada

No timetable displayed. Were never sure if it will be open or not

Why open a Tim Hortons with 2 incapable employees who have nothing left on the menu at 10 a.m. and who understand nothing about customer service?

During my last visit, the cleanliness of the restaurant (floor, tables, trays and especially the toilets) was very neglected. The service was also slow and not very courteous. never again

A name to remember: Valérie. I had a small problem with my UBER order, this employee, very kind, courteous, offered me a solution. Your employer is lucky to have you on their team. Well done Valérie!!

Drive-thru service... Very long!

Very nice but lost. I ask if there is anything and without confirming the stock I am told yes. Subsequently I was given something directly, telling me that in the end there was none. I didnt even know what we were offering. Afterwards, instead of cream, sugar, I was given a horrible amount of sugar that I couldnt drink my coffee. Too bad the restaurant is so well located but also poorly served. I definitely wont go back.

Drive-thru service 17 minutes for 4 cars, sign not very clear for drive-thru service, I do not recommend at all

Very bad service, endless drive-thru and not during rush hours. This is not the first time that I have waited a long time at this place and unfortunately it is over and I will not return there again.

Good sandwich

I was forgotten, I had to wait 5 minutes just to get a coffee

They are lost. Orders all mixed up. Waste of time. One employee only spoke English.

I have a half-dry donut, I noticed that the donuts dont change after a day and I had an early morning with mold, this happened twice

Drive-through order in front of the highway, very noisy, difficult to understand. The employee didnt want to redo my invoice to register my loyalty card. The employee at the cash register forgot to give me my bill. The wraps were dry. Not tasty. I will never go to this Tim again

Abandoned building

With new management the restaurant is a great place to have your morning sip thank Hadi and Marco for this great atmosphere

Thats what it feels like when theres no competition, almost tasteless food.

Tim Hortons are really tough in general. It has just re-opened, 2 girls including 1 who doesnt speak French We order 1 tim morning sausage on English muffin with potato, 1 BLT and 2 muffins (1 carrot and 1 blueberry). Not complicated...surprise we receive a tim morning bacon on an English muffin, 1 tim morning sausage on a bagel, 1 berry muffin and no potato. BLT is simply BACON, LETTUCE AND TOMATO. Out of 6 items ordered we received 3 good items including drinks. Seriously, I understand that she was, but from there she doesnt understand our orders. Yes it was a good 10 minutes long and we were the only customers, but that didnt matter because there were 2 of us. For my part, I prefer to pay more and go to the second cup because with them there are no order errors and the opening hours indicated on the internet are good.

I understand how there can be so many people behind a counter doing nothing at the same time. Its not normal to wait so long in a Tim Hortons without any customers before us...

It has just reopened and they charge us and 5 minutes later they run out of bread, its noon -_-, it wont stay open for long!

One of the worst services at Tim Hortons... we arrive at the window and are told 2 seconds we have to remind him that we were there after 10 minutes of waiting. Employees with a great lack of professionalism.

finally reopened, I had very good service and fast too!!!

Simply Super

Very disappointed! 20 minutes of waiting at the drive-thru when there were just 2 cars of us only to have the surprise at home of not having the right sandwiches!!

Maid service....Dont go there. 1 order of 3 sandwiches and two drinks. 2 sandwiches out of three are not the right ones and not even the right drinks. As long as we reopened a service like that, it could have remained closed!

It will soon be 2 years since it was temporarily closed . We can no longer blame the pandemic in 2023 for the labor shortage

Very bad, plus the employees are not trained or treated well, for this reason they are always looking for staff.

Impossible to evaluate since they have been closed for renovation for over a year

The coffee tasted like water and the service was very slow. Plus, it was the worst morning worker wrap Ive seen in my life. Tim Hortons should take that franchise away from him. Worst Tim ever.

February 4, 21 mobile order Can accommodate, at least the coffee was good

Its listed as open but no one answers the drive-thru.

GOOD

End of weeks not the same service..

A very unprofessional member of staff. Sacred in front of customers. Should change jobs. I wouldnt want to work with someone like that.

They dont understand commands.

The woman at the drive-through almost was very rude. Didnt even look at me, almost screamed at me because i didnt say the bread i wanted from the start. Really bad experience. I got there often because i work in front of it and everytime its her my experience is bad.

worst pitiful drive thru experience I have seen in my life please someone remove their franchise

Do you think its normal to receive a burnt bagel, no mayo, no bag at the drive-thru??! Better than that, is it normal to be told that there are worse things than that in life and to grumble mocking phrases at people saying that life isnt funny when your bagel is BLACK see supporting photo??! ! and then, lets go for the whole thing, I look in front of my colleagues and say to myself yes, youre correct sir, your bagel with a childish tone... my response was quite direct. very rude service, very condescending lady, extremely disappointed.

Avoid for a large order early in the morning. Theyre in such a hurry here that theyre going to run out of something. A morning wrap without sauce should have no sauce!

Its good

Following all measures.

Not very clean outdoor trash cans overflowing even if the dining room is not available it was dirty

Seriously would watch the attitude of the employees. Dont make fun of clients or accuse them of things like not talking clearly on purpose. They visibly made fun of me for an accent and treated me like I was stupid. This behavior should not be tolerated. This experience happened at the drive-thru.

Unfortunately, half my food was cold, fridge cold, while the other half was warm. My wrap was leaking from the bottom and there were burnt crumbs of something else in the bottom of the box. Very dissapointed.

Horrendous experience. I had to repeat my order more than 10 times (no exaggeration) in BOTH languages because there were so many employees socializing and not working that they couldnt hear the orders. And they were maskless!! They still had the order wrong at the pick-up window so waited even longer and did not get what I wanted in the end because I gave up asking for it. What a mess. Clearly no one was in charge. I wont spend my money here again.

Nice BS tim who doesnt let anyone in!

I like this place, it is located at Promenades St-Bruno. Even in times of Covid19 we are well served and everything seems OK, its clean.

Its a shame that its no longer open 24 hours....

Saturday 2 p.m., I was told that there was no more lettuce for my Tims club and that there was no more ice, so no more iced cappuccino, iced lemonade, etc. I asked for chipotle sauce on my sandwich and received a sandwich with half a jar of mayonnaise. Disappointing service and food experiences.

Impossible to have an iced drink at 2 p.m. on a Saturday because there is no more ice and an item is missing from the order. Disappointing experience...

Megan, she is a quality employee

Very good coffee we ask for advice and he helps us

Correct nothing more.

Courteous and fast service

Jai rien contre leur service à la clientèle, les personnes qui me serve sont toujours enjoué malgré que souvent le temps dattente peu être long. Cependant lorsque je précise que je veux mon latté au lait damande cest pas par caprice, cest pour une intolérance alimentaire, et à chaque fois je me fais prendre, cest toujours faite avec du lait de vache.

Friday May 28th around 2pm, they were rude and the old lady at the drive-through called my girlfriend niaiseuse for no reason. Please educate your employees as it seems like a recurrent issue.

Bad slow service

Clean helpful and smiling staff

Manager unable to take my order without speaking to other employees.... result error in the order! She gives me attitude by correcting her mistake supported by the owner who also shows attitude.... well done

Just a regular Tim Hortons just keep in mind that they were closed at 8pm last time i went so just dont come too late.

Good coffee

Worst service Ive had in my entire life!

Always close ld

This is my favorite coffee

Great atmosphere, it doesnt just take a good lunch to start the day... they have a smile

Fast and courteous service

It was thrown out after ordering the dining room closed at 5:00 p.m.

very nice people but too long to wait in tge drive through. should have a pull off for people who make big orders to make it less long.

On the way its a decent stop. Nice welcome

Lets show up at 8:30 p.m., Friday evening July 16. No one on site, no sign or cone mentioning that it is closed. We waited several minutes there, other vehicles also in front of us.

Fast service

Howfull!! Garbage all over the place ! No ice for ice coffee, counters so dirty the whole place is a disaster! In need of management

Silly sounds, really the last time I go there.

We arrive at 7:45 p.m. on a Friday evening to be told that they are closing...what restaurateur in the world does that???

We ordered an iced cappuccino and a lemonade, there was nothing iced... either the machine was not working well, or the drinks were on the counter to thaw...

If I could give no stars it would be even more representative, no service, random opening hours, always errors and employees who speak against customers in front of other customers...no class...and also very dirty , worst Tim ever!!!!

So cold

He is firm

For the few employees its still fast and the employees are polite and friendly. I find it really unfortunate that the restaurant is closed for such long periods at the moment. It would also be necessary that when the restaurant is closed, cones and milk trays be placed in front of the drive to notify customers

Nice coffee break

I went there every day for 6 months until I saw a dozen ants in my timbits... I presume the rest didnt get any cleaner... I couldnt finish it... if you dont see that while doing it the order

Just bought an Iced Coffee....They forgot the ice!?!? Not a single cube!

Not the most smiley service I get, but efficient.

5 televisions to display menus only in English?

In times of pandemic its good to be able to snack in complete safety

Burnt

BLT.good sandwich, worth trying out.

Fast service. Respect the distance of two meters

Every time I visited a Tim they managed to prove to me that they could go even lower.

Zero

NEVER the right order. Always an error. When you go back to see them he MAKES a mistake again. Amazing. Big lack of common sense.

Good

Always very good coffee but the cleanliness leaves a lot to be desired this guest time

Good tasty

Tim ok but slow service...cover poorly close customer error not perfect... Latte is good on the other hand

Very good place! Sometimes busy.

Very bitter coffee...and its not the first time! Avoid!

Clean and fast services

Poor service, its not clean

It is not my habit to criticize, but I believe that the professionalism of the employees needs to be reviewed. Having worked in customer service for 6 years myself, I would never dare speak badly to a customer. Scenario: Unintentionally, at the drive-thru, I stood a little far from the window. The young man who made me pay, pointed it out to me without problem and kindly. Subsequently, a lady in her 50s, blonde, came to bring me my order, but she very impolitely told me never to go that far again, as if it were voluntary. I told her that this way of speaking was very impolite and she insisted that she had not spoken badly to me. I told her that my things were paid for, that I had my stock and I left without letting her finish speaking. We never reprimand a customer, EVER! I may be young, but being lectured by an employee, no thanks. A complaint will also be made to the employer.

Correct

Still closed!!!

Always good and fresh

Poor, wrong order twice.

Already the service at Tim Hortons isnt great but this one is the worst.

I love Tim Hortons

Soso