McDonald's in St-Bruno-de-Montarville
1500 Rue de Montarville, Saint-Bruno-de-Montarville, QC J3V 3T7, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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Bought a medium coffee they told me the monopoly is no more this is not cool the kiosk shows that I was getting a monopoly for a medium coffee bad manager
Horrible service. The drink can not refill.
While we ordered our food in the drive through the employees were talking with each other not paying attention to what we were ordering. When we ask about a specific item and what was in it we had to wait 2 min before knowing plus the employee wasn’t articulating so we understood almost nothing. ON TOP OF THAT when i opened my burger almost all of the lettuce and jalapeño were on the bottom of the box and not in the burger AND there was almost no sauce!! I had like 3 drops of sauce it was SUPER dry!! I WOULD NOT RECOMMEND! This need to change immediately!
So basically for 20$ you get a destroyed burger with cold fries and an extra 5 min of wait since no one realised my food was ready. Thanks Kids...
Horrible drive thru this afternoon at 15:19:57. The girl at the window who did the money transaction was BEYOND rude. I only ordered two splash and an ICE coffee and she gave me a hot coffee. I told her I order an ICE coffee with milk. Not my fault it wasn’t printed on the bill right. She spoke with such attitude, tone to me and complained to the supervisor who didn’t say anything. Then she the girl slammed the window closed. I have NEVER experienced such unprofessionalism anywhere. She needs PR training. Rather drive further away to another McDonalds. Note, they do have nice employees, just NOT this one at the window this afternoon.
For some reason I like their McFlurries. Bought 2 one for myself and one for another. First McDonalds use to stir their McFlurries so the smarties piece were mixed throughout of dessert. But mine the smarties were all on top so it was like eating a bag of just smarties and then having a bit of vanilla ice cream after. Next the other one was similar but a s’mores with all the candy on top but part way through the dessert my friend bit down on something that came out of the ice cream. It was a broken off piece of plastic from a cup cover so something. Yikes how disgusting. Then I started thinking what if that was off of something a worker was drinking or eating from and it fell into our dessert. Was mixed in. With Covid, RSV and now the mumps on the rise I would hate to think what one could catch from that. We had to throw our desserts out. Very disappointed with our McDonald’s. You need to do better. McDonald’s contacted me and the manager was very pleasant and helpful at figuring out what happened. He also gave me back the money for the ice cream and a gift card as well.
Usually a good experience when using drive thru at this particular McDonald’s. Today was different, male taking order at 6:00 PM (May 5th, 2023) with France French accent (no problem there) giving attitude when taking order (problem there). Gave him one order (happy meal with cheese burger) and he got it wrong. At least if you have attitude, get the order right. Male taking payment and female delivering food very very friendly though. Just person taking orders made this unpleasant experience.
It just seems that it is impossible to give a good rating here. Only car in line up. Waited over 1 minute to give order. Gave order for 2 medium coffees. Person cut me off. Did not even have a chance to state what I wanted in our coffees as she said to move up to second window. Waited for them to come back on speaker. At the window, I reached for the coffee but as coming through my window, the lid popped off sending coffee into the car and on to me. I did not make a big deal about it. Got home. They screwed up both coffees.
Special Mama Buger has 2.99 advertised everywhere and the cashier wants to charge me 6.95, after my dissatisfaction, another employee sells me my Mama at 3.49 with tax, the splashback, looked at me with Rage,,,,,,never again at this restaurant
Always well served at this restaurant. Generally the food is hot and received with a smile
McDonalds well maintained, friendly staff, everything was good and hot. THANKS
The food is okay but the employees should join a Union like in Starbucks, have better salary and benefits, its a legal right.
Its like...the best McDonalds in the greater Montreal area? I dont know how they do it but the meat is always juicy, the fries perfect, there are no errors in the orders... day and night with the McDonalds near me honestly. If only all McDonalds were this good it would be worth the price tag. My only downside is that there are no childrens games and so my daughter prefers to go to the one near me...
Terrible service, I placed an order and it was brought incomplete. I had to pay and cancel twice.
Busy places. Lots of people during the weekend
Good McDonalds
Exceptional cuisine, its fresh and good compared to many McDonalds
Classic mcdonald s with too many people at the rush hours. Had also the full menu
the sprite here taste like tap water
When we charge 0.40 for an extra sauce for a 6 pcs of croquettes. Next time Ill go to the subway
Super
McDonalds refuses to distribute the Gift Cups according to the established schedule. Last Friday, I called to find out if we can have the second model of glass offered with the purchase of a trio, because I already had the 1st model (Barbie/Hotwheels). I was kindly told that it would have to wait until Monday, even telling me that it would be the Snoopy glass. Yesterday August 19 12:00, so Monday, new week, I ordered a trio to have this famous Snoopy glass and I was told at the terminal (drive-thru service) no sorry, we have to finish distributing the Barbie model . To which I answer, no , it s one model per week as I was told on the phone. I go to the windows and argue that I was told to wait until Monday. The second teammate, embarrassed, says he is going to check with his manager (so I understand that they have glasses but dont know what to do) and comes back saying actually, we havent received them yet . . At the terminal they tell me no, we can t yet because we have to finish the first batch and at the window they tell me that they haven t received them yet. If you lie, at least be consistent. Finally, I went to the McDonalds in Saint-Basile and strangely they had received them and told me that yes, we are giving the Barbie too but for those who have not had the chance to already have it otherwise, we are giving the one of the week which is indeed Snoopy. Message to the manager of the McDonalds in Saint-Bruno (Montarville), I hope you will get your increase of $0.50/month for having cheaped out on products derived from a multinational that exploits you and enriches your franchisee without counting the frustration that you are causing to a loyal customer, I will write to headquarters to share the situation with them.
Fast service. Its rare today.
The dishes I order are good
Very good, really tasty chicken burgers!
Freshly renovated McDonalds which resulted in the removal of the self-service fountain drinks and the refilling of drinks, and the tables outside
Pay for refill? What the heck?
Its a standard McDonalds, he often gets the order wrong but the staff is understanding and tries to do better Fast service at lunchtime!
Terrible drive through service. Slow and make sure that you check your orders.
We had the service of Aimad!! Excellent service, super kind and pleasant, attentive to our needs. Customer service 10 out of 10!
Meets the simple expectations of a McDonalds
Mac Do, it s good, it s good, it s practical, it s fast. This is unfortunately not the case with that of Saint Bruno. 4 times out of 5 when I order something from the auto service outside, something is always missing. When you come to us when youre not staying right next door, its honestly not very pleasant to discover that you dont have what you ordered and, above all, paid for. So have customer orders checked by a supervisor or manager, whatever you want, but above all please respect your customers!!!
They made me pay the wrong order so I paid 15$ for a cheese burger and it wasn t even good.
Very good service, employees are smiling
Always errors in orders
We dont go there for a quick service, we go there because the children ask for it
Unable to get a Big Mac at 10:40 a.m. they told me not before 11 a.m. For 20 mins. Incompetent people.
Place to avoid during dinner time if you are in a hurry, as it is a gathering place for young students, so service is affected
Bad
Very good service!
I dont recommend at all
The poutine is fresh
The staff is not sure what substance more the cook puts his fingers in his mouth and touches the food afterwards it is unacceptable last time I put my feet up there
Nice staff and friendly atmosphere.
4 stars based on my expectations of McDonalds. We agree that this is not great gastronomy. But the service is fast and few errors. The employees are cordial and organized.
Le service était bon, mais le coke cest de leau brune flat et mon macpoulet navait pas plus de 3 cm carré de laitue et la mayonaise était au 3/4 dans le fond du contenant. La seule excuse pour aussi mal faire alors que je suis presque seule au service au volant cest que ce soit un enfant de 6 ans qui la fait. Faudrait revoir vos standards
Its just not a good McDonalds, I always have complaints, either that there is no sugar in the coffee, or that the fries are cold, the burgers too, or in the worst score for this evening.. everything was cold, fries burger and coffee! Ridiculous of so much laziness and mismanagement
good service and opening hours
Worst McDonalds on the South Shore!!
This franchise is well organized for fast, friendly service. The same great experience for every time I stopped by for the last 8+ years.
fast and courteous service
We wait for hours for a drink, the manager speaks badly to the customer and there are rumors that he spits in the burgers... in short, I think its the worst McDonalds in the entire region
Lack of attractions for children
Probably one of the best McDonalds around, good staff. Not in the evening tho. Late evening staff often gets orders wrong.
Just saying Hi and bye seems difficult to do for this staff.
Really liked the concept of the restaurant
One of the best services in a long time in a McDonalds! And ESPECIALLY no error in the order!!!
Very fast drive-thru service!
Regularly missing items or cold rubs
Shrimp and spaghetti are really delicious
I took a medium fry, look at what they put in it for me, its almost empty guys
Alright
Very very strong
The girl with the glasses working at the front was completely disrespectful she got my order wrong and then when she corrected it she handed me my McFlurry aggressively onto the counter, I as well saw her being disrespectful and rolling her eyes after a child that asked her for water I am very disappointed about the service here I will not be returning until she is going to be fired horrible environment.
I have ordered several times from door dash, there are always errors in my order. I have allergies and every time I have to throw the order in the trash and I can only get a credit for half the cost via door dash. Very disappointing.
The new renovation is bland that takes away the Macdonald aura they also removed the drinks fountain
It is a McDonalds...
Fast and courteous service!
Nice experience with table service
Very good service, atmosphere is good, food as usual, good but small.
unlike Ste Julie... excellent service... fast despite the lunch rush... well done
McDonalds remains McDonalds, but very slow drive-thru service
Very Long waiting time
VERY VERY DISAPPOINTED THE 2 FRIES WERE COLD, THE 2 BIG MAC WERE COLD. ONLY THE 2 COFFEES WERE HOT. VERY VERY DISAPPOINTED. I WILL NEVER GO BACK TO THIS Macdonald
Often mixed up in orders, check your bags!
This location has frequently screwed up my order. From forgetting a hash brown one time to my all time favorite of giving me a burger without the meat inside... I suggest going to A&W in St Basile instead!
Well, McDonald s isn t complicated
Menoumenoum
Restaurant open until 11 p.m., but be careful, because the staff does not want to clean tables (although the room requires a good mopping), we warn you that after 10 p.m., orders are only for takeaway. Either. But also 15 minutes of waiting for an order, where the clerk seems to be exasperated because we dare to ask her for 2 straws not provided with the order. Whats more infuriating than when leaving the parking lot, seeing a gang of young people eating at tables in the restaurant. Bottom line, if youre not local, dont come here. The only generous point: the salt present in the fries, sufficient for 2 seasons of curing.
Fast !
let the rush arrive before heading to the drive-thru so you can be sure of having a fresh lunch made instead of the reheated stock
Quick drive through service and friendly staff
Good value for money
GOOD
Completely incompetent employees, I made an order for ice cream, I had to wait about 15 minutes without anything at all, even though there were about 5 customers after me and they were served before me, the worst part, the guy who took my order looks at me every time and he serves the others, he knows that I was waiting for a while, and the others in the back laughing and chatting among themselves honestly its a lack of respect to customers that
I believe that there is unfortunately a lack of training for employees, especially younger ones. I thought this institution was a great working school, but that doesnt seem to be the case. Young people (13-14) are blamed and or even thanked for not doing tasks for which they have received no training. With this culture, this restaurant will always have an intense staff turnover and will face its unequivocal closure.
Best McDonals s in the Great Montreal area. Very clean, staffs wear gloves when making ice cream.
The service has declined a lot and the employees are not always nice.
tend to close early Parking: enough parking spaces
The fries sucked. They didnt appear to be cooked well enough.
Only L boys go
Clean, not the fastest of McDonalds Kid-friendliness: Hi chairs,
Service is very fast
terrible, food is often undercooked, smoothies have chunks of ice still in them and the drive thru has very unwelcoming service
Excellent iced coffee.
Its good McDonalds
Always the same
Bad service I don t recommend this place,the owner need to take action
Very rude employees extremely impolite and unfriendly
Excellent
Good for a quick meal
This guys really not good at the quality of the food
No missing items in my orders to date.
Extremely slow service.. when I entered I thought I saw a homeless person urinating on the liquor machines.. I had the choice to go back and give myself a damn. Thank you mcdo
Mc Fleurys are good! The restaurant crowded, clean. The service a little slow but the majority of employees are in training. You just have to be patient. We have all already started somewhere. Young employees. They are a little stressed but he keeps smiling! :)
Always errors in orders, cold service. Marked 24h in the door, not 24h.
Young and always smiling team!
Its 8:30 and drive thru is already closed...
Never a burito in the morning and slow wait times when I was alone.
Good lunch
Very fast drive-thru service.
the fat girl in my class loves tv she rides all the way there
Fast service, no queue, polite staff
Wow what a disappointment. I order a fish fillet. As if it were very difficult to serve a sandwich in order, hot and comforting. Just looking at the photo we understand that they didnt force themselves and whats more it was rather lukewarm and cold and the fillet was dry. Bravo my champions I will no longer go to your house, you deserve to no longer serve anyone.
Not always clean
Fast
Fast and efficient service. Minus 1 star because drive thru is annoying because you almost always have to park to the side of a very tight small road to wait for your food and if you dont have a small car, this can be very difficult to maneuver in that space.
It feels good to eat McDonalds every once in a while.
