Swiss Chalet in St. Catharines

Good food accompanied with good service

Happy new year First time

Chicken is great. Staff is very good

Great food, great service.

The southern Canucks is a great sandwich.

We go st catharines at the SC on Glendale beside the Keg Everything was excellent but she forgot my chocolates Ugh!! Food : 5/5

Kate was great. So friendly. Fast service. We will be returning

Had a great experience today. Ordered quickly and food came out at a reasonable amount of time. Megan was very pleasant and attentive and great with the kids.

Kate was great !!

We enjoyed a very pleasant dinner at Glendale Swiss Chalet last night. The food was great and our server Kate was very friendly and a great server.

We were served by Kate. She was very friendly and made our dining experience a great one.

Tastes like chicken.

Everything was great except the hot chicken sandwich. The chicken was very dry. Could not eat it.

Everything is always good at this restaurant! Parking: It is part of the shopping complex. I can usually always find a spot within 100 feet from the front door. Kid-friendliness: They have booster seats and baby chairs. Wheelchair accessibility: The complete store is wheelchair accessible.

Kate, our server, was excellent. She was very friendly, professional, and attentive. Ask for her next time you go. Food was excellent as always.

Very bad take out service. Make people wait even if the order is ready

Great service food was great

Place order online 2 1/2hrs before pick up time and had to wait 35 min more from pick up time and was not only one was more waiting beside me and food was warm and fries were hard and chewy like they were sitting there for a while

Found the portions sizes have reduced over the years

Kristine was awesome. She always has a smile and is friendly.

Loved the chalet poutine !

Staff are extremely friendly food was good Kid-friendliness: Staff definitely makes you feel welcome Food : 4/5 |

Still one of my favourite places to dine after all these years. Usually under $50 for two people, the rotisserie chicken is always the best, and the Glendale location doesn t charge you for extra Chalet sauce (which I practically drink). Cheap caesars too. I always have to be served by Diane when I go - she s the absolute best and we love her.

Going here is always a joy, especially when we have Sinclair serving my family and me. Sinclair is bubbly and full of energy and consistently provides excellent service and professionalism. We always leave with a smile, thanks to Sinclair s warm and attentive care. I highly recommend them for their food and their service. Please ask for Sinclair!

Excellent costumer service,

Very good atmosphere, very good meal and what good service from our smiling waitress despite our late arrival Monday July 29, 8.30 pm.

Was nice lunch option.

Had Kristine for lunch and was fantastic great food and service highly recommend

have been here 15 minutes and still waiting to order drinks wait staff walk right by

Have not yet been disappointed by this location.

I am just sick and tired with not just this restaurant but any restaurant that only carries Pepsi products and not the best selling drink Coca-Cola??

My 94-year-old friend enjoyed his dinner immensely. Swiss chalet is his favourite!!! Our waitress, Christine was fantastic!!!!

I was at Swiss Chalet recently and let me tell you, the food was incredible. Everything else too, the service, wait times, atmosphere, all amazing. We got the 5 piece tenders and quarter chicken dark and it was some of the best chicken I ve ever had. I asked who the cook was and the waiter told me there were a couple people in the kitchen but my meal was made mostly by Basil. So let me just say, Basil, you re an amazing cook.

Very good service and quick food. Loved it.

The food was really fresh and our server Diane was amazing!!

Sree was awesome. Very efficient and friendly.

My mom and I went to Swiss Chalet for dinner, our server Julia G mmediately remembered us from a week before she was very attentive and polite. She provided great customer service, we will definitely keep going back to that location and requesting her if possible. Thank you, Julia G, for your great customer service. We appreciated it!

This restaurant is fantastic. Fast service, hot food, and friendly service. Hands down the best Swiss we have been to. Whenever we are in St Catherines we stop in here and it never disappoints!

Best location around. Really helps when you have a server with a sense of humor. Sinclair is very funny yet a sweet heart. Ill definitely make sure to look to be her customer everytime.

My daughter and I were impressed by the excellent service provided by our waitress Sinclair. This was our first time at this location and we plan to make it our usual spot.

I recently dined at Swiss Chalet Restaurant and had a fantastic experience. The ambiance was cozy, and the food was delicious. Sreenath,was incredibly attentive and friendly, making our visit even more enjoyable. Highly recommended!

Karthika is absolutely amazing! Love having her as our server! Always accurate with the orders, kind and fast! Love this location!

Kara was very personable and professional, friendly and attentive. Excellent service!

I threw up because of chicken

the people where helpful an nice.10-10 Dietary restrictions: my daughter is gluten free and they have a sperate fryer for gluten free fries. one of the few places that is okay for my daughter. Food : 4/5 |

Wanted the rib s but they would not accommodate the gluten free order because no one would just clean the grill off so the ribs would remain gluten free. Very disappointed in this restaurant

I order the tender meal and 15 wings deals via Uber platform and went to pick up myself. The wings were so stiff that it was so hard to chew. Tenders were also stiff and tasted like they have been deep fried in the oil which has not been filtered for months and months and sprinkled a lot of the dry rub seasoning on it making the tenders really salty. Really disappointing and felt like they didn t value my money. Will never come back.

There mashed potato is love My experience with the servers were the best they all are kind the chicken strip is the best part. must visit Food : 5/5

Food and service is always perfect at this location.

Good food good ambience,thanks guysss

Very personable service each time I visit the Glenridge Swiss Chalet - Thank you for all that you do! Much appreciated!!!

You have great food and drinks. The BBQ rib sandwich with fries was delicious!

Never listen to directions and cold fries

I can drink this sauce. Bring back to the US please

I go here with my family because 1 we love Diane, she is an amazing waitress and 2 fantastic food. Would highly recommend

Requested fresh out of the oven was willing to wait long as possible tipped 50% of my order and the food was old dry !! Erin has disappointed me as a customer.

Very good experience

Diane is a wonderful server. So pleasant.

Diana 8 was our server. She was wonderfully helpful and pleasant deapite being VERY busy. Delicious food as always !!! Our go to destination !!

Food was fantastic. Our server was struggling and the manager in plaid looked like a stooge walking around the place. Didnt see him do much to help the server that was overwhelmed.

Great food and good times, nothing bad to say. Shout out to Julia for being an exceptional server.

Food was good service was abit slow but they were friendly will definitely come again Kid-friendliness: Very accommodating for my one year old they had booster seats that go in the booth so I could sit with my child

Catalina our server was outstanding! Very friendly and responsive to questions with recommendations when asked for.

Macey was awesome

Macey was great and so cute and helpful. Lovely waitress!

Great food. And our waitress Becky was so very attentive and fun. We will definitely be returning and sitting in her section again.

We had delivery and I have to say the man that delivered our order was the nicest man ever! His smile was contagous and wishes for a Happy Mothers Day made my day very special! What a nice guy!

The food was delicious and our server was amazing! Sree was very friendly and attentive to our needs. A great place with a great staff!

It took way too long to get our order in! Then we waited forever for food. Tried to get the waitress attention for dessert and Bill!! Waitress was unable to handle anything!

This was our first time ordering from this location and the food was Great and the Delivery Driver was Pleasant and Friendly. Great work. Parking: Great location

Good service, good food at decent prices. Reliable.

Wonderful food, courteous staff, reasonable prices.

Waitress was wonderful. I wish I had got her name. Chicken was fresh, but the lettuce was wilted. I seemed like it had been out of the fridge for some time.

Great staff really enjoyed our meal

Atmosphere was nice, waitress had an attitude when someone I was dining with had an issue. The food was good, although the chicken needs to be cooked more

Take out order

exactly as i expected - thanks again - you never dissapoint

Me and my friend had a great time tonight at Swiss Chalet. We were visiting Saint Catherines and we had to stop for food. It was so delicious and the service was amazing. A sweet lady named Diane served us and she asked us about our journey and helped us with any questions we had. Next time Im here Im definitely stopping in. If you want DELICIOUS food, come here!

Very nice place.

Had an awesome time celebrating my Aunts birthday.

Catalina was very good

we lovee the food and our waiters was really nice

I have take out, everything was great! Kid-friendliness: Super great for kids Food : 5/5 |

Just had dinner here and wanted to write a review for the exceptional service from Sinclair. She made me and my wife feel like we were having a 5 star dining experience. She was super attentive and focused on giving us the best experience possible.

Cant find a server or attendant

As always, everything was delicious with warm and friendly service. I live in the States not supper close to Canada so I dont get to have Swiss Chalet as often as I would like but i guess it makes it special when i do get to have it.

Ordered the festive special, than at the end of our meal when we asked for the chocolates and scratch card, was told that they dont have any left. Should have been told that at the beginning when we ordered, that we would not be receiving everything that was advertised.

Good food and service however, out of stocks are a common theme at the Glendale location.

WOW! This location is outstanding. We had Diane as our server and she treated us like family. The food at this one is also very good. Looking forward to returning soon!

The server was excellent, he was fun and really made us comfortable food was delicious

Great location, perfect service, and always tasty food.

I enjoy the hot chicken sandwich

Kid-friendliness: neomie Food

Naomi

Was a great dinner with great service by our waitress Naomi

Naomi our server was excellent! Food was decent.

Our server Karthika made the experience wonderful. She was so patient with my elderly parents. The food was great but the service made it an even better experience.

This place never disappoints. Great prices and alway walk away witha full belly. Server Naomi was very friendly and courteous. Thank You!!!

Had a great dinner at Swiss Chalet, food was delicious. Our server Naomi was informative, kind and professional.

Our server Karthika was great :) Service was quick and friendly!

Karthika was super patient and nice! Great service!

Good food and good service by Naomi.

Karthika was a great waitress! She had a great attitude and helped us with whatever we needed. She made our experience amazing.

Karthika was great! Good meal, with fast and polite service.

Stephanie was an amazing server and was very tentative to my family s inquiries! We will definitely be returning to this location :)

Dined in today. Roast beef was great. Naomi the server was wonderful. Will be back, likely many times.

Naomi was a fantastic server, and very attentive

Naomi was fabulous. Very personable and created a very pleasant experience.

Naomi was an amazing server!

Naomi was very attentive, treated us well. Our order was correct, prompt. Food was good. Parking: Well placed handicap parking.

Never disappoints. Food is tasty - get chicken and ribs for variety within a meal. Take the leftovers home for a treat the next day. Staff is attentive. Food : 5/5

Lovely place to eat with friends or family. Good service and good food. Had a bit of a wait for the food, but it was absolutely worth it.

Very good service and food. Karthika is an excellent waitress.

Awesome service from Naomi

Food is always great. Service is always amazing. Sam J is super bubbly and provides wonderful service. Restaurant was pretty quiet noise wise and it was a little weird lol.

Soup missing from order. A RUSH was out on it(was sick so really needed it)...now its past 1 hr since the RUSH and when I received it, the container had been tipped and liquid outside of container....absolutely disgusting. Threw it out.

Awesome food and great service

Naomi was great. Awesome service and very kind.

Love this Swiss! Naomi provided great service!

it was super fun Naomi was our server and she was super nice

Great waiter Naomi. Pleasant informative friendly

Had Karthika for server. Excellent service, was quick to take my order and checked on me several times

Our server Craig at the Glendale Ave St Catharine s location provided exceptional service this evening. Not often do we have a server that is so polite and courteous anymore. Definitely coming back to this location. Food was delicious! Service was prompt.

Needs a little more roast beef to make it look like commercial but was ok our server Naomi L. Was excellent

Naomii is excellent! Very pleasant.

Everything tasted burned and there wasnt much meat on the ribs

I hate that this chain is only in Canada. This restaurant was in a strip mall so it lacked the appeal of the ones I remember from my youth. Food was great. dont remember the service or waiter at all so that is mostly a good thing.

We had a great dinner with Naomi L as our server. She was very attentive and super nice!

Great service from Naomi

Came for dinner with my boyfriend, and Niaomi was great. She was there when we needed something and had such a smile on her face!

The food was delicious and Naomi was attentive and very kind during our visit from Pennsylvania. I wish we had Swiss Chalet in the States!

Its a Swiss Chalet. If youve been to one, this is the same. Thanks to Naomi for the great service. Food

The food was great me, my father, and my son ate there our server Naomi was great she was amazing through the whole server constantly making sure we were happy with our food and going out of her way for the little things like getting split syrup for our shared desert. She was an amazing waitress and made our dining experience great. Thank you Naomi. Kid-friendliness: The waitress Naomi was super friendly to my son taking her time and being kind to him. Wheelchair accessibility: They had perfect accommodations for my fathers wheelchair making it so we had space for him to dine at the table, the door fit perfectly, and accessible parking.

Our server Naomi L. was awesome! Attentive, friendly and very helpful in explaining menu.

Food and atmosphere was excellent. Our server Naomi was FABULOUS! She went above and beyond and very bubbly.

Stopped in for our favourite seasonal dish: beef on a bun! Our server Naomi was lovely!

our waitress Naomi L. was very nice, highly recommend her. Swiss Chalet is the best!!!

We had Naomi as our server today for lunch - she was wonderful! Super pleasant, timely, and got everything about our order correct. Would go back to sit in her section any day :)

Naomi was our server and was incredibly kind and always made sure we had everything we needed! She is a great waitress! The food was great as always and is always so quick to arrive to our table.

Our Experience was very good. Our Server Naomi was very nice and very friendly.

We had a great experience with Naomi today. She was so friendly, quick with our food and brought out the finger bowls! I Love the finger bowls! Fantastic experience!

Naomi was exceptional, very pleasant, knowledgeable about the menu and specials. Very attentive as well. Parking: Lots of parking

Our server, Naomi, was very efficient and friendly. Made our lunch experience extremely pleasant.

Great service from Naomi!

Great service! Naomi was so friendly and helpful and the food was excellent. It was nice to be greeted with a smile from beginning to end! Thanks Naomi!

Everything was excellent and our server Naomi L was awesome and very helpful and food was delicious

Great food and atmosphere only made better by Naomis incredible service! Thanks so much for a great dinner!

Naomi

It was an absolute pleasure having Naomi as our server on this visit to Swiss Chalet! She was super friendly, helpful and kind. Thanks for the wonderful service! :)

Sam was an amazing server! She hustled to serve a lot of tables, and was still pleasant, efficient and attentive!!

We had a great experience at Swiss Chalet. Our server, Naomi, was great - very kind and helpful - and the food came out quickly.

One of if not the best Swiss Chalets Ive experienced. Big thank you to Becky our waitress who could not have been more pleasant. Thank you Becky for having personality, something alot of service industry staff dont even know about today. And, thank you to the kitchen supervisor who came by as we were leaving and asked if everything had been as it should be. This great staff is obviously a reflection on management. Keep it up

Naomi provided excellent customer service!

Had an amazing dinner with my kids. Becky is an amazing server!!! Outstanding service and so inviting!! Was extremely pleased with our experience!! Thanks Becky!!

Bright and clean location kept in pristine condition. Popped in to have a quick bite to eat and was impressed with the quality of service provided by Haley. Highly recommend!

The experience started out well, the thanksgiving special was on with a desert. After dinner we were advised they only had pumpkin pie, not lemon or coconut pie as advertised. Unfortunately we don t like pumpkin pie and they refused to offer anything else, refused to allow an upgrade because the system wouldn t allow it. We were at a stand still with both the server and manager who wouldn t provide an alternative until we suggested just charging us for a 1/4 chicken. This type of service ruins the experience, a plan for dinner is based on the items you will receive and they couldn t deliver or make exceptions because the computer system wouldn t allow it. I d suggest moving on to another location, we have never had an issue with an upgrade or a reasonable resolution to a problem from other places.

This is the best location because it is very clean, roomy and best staff. Our server Becky was most accommodating and so friendly! She made sure we had everything we needed! She was quick and made us feel at home. I would highly recommend this location as the chicken and ribs are always so fresh and the ice cream sundae was so generous with the portions and chocolate sauce. We will be back! Parking: Lots of parking

Never been so confused in my life - came here around 8 with a friend for dinner, we stood at the hostess stand for at least 5 minutes and were completely ignored. Restaurant empty with at least half of the chairs up, and employees were cleaning. no quarter chicken dinner tonight

We had a wonderful waitress Britney was fantastic!!! She went out of her way to make our visit amazing!!! Very clean and yummy food as well. Highly recommended.

Becky is an amazing server!!! So attentive ask for her section , you wont be disappointed. Food

Parking: I had to park 3 blocks away Wheelchair accessibility: Cant even get in Food : 1/5 |

Food was delicious and Sinclair gave us great service, will definitely be coming back

It is really excellent healthy food and the cashier service is very good.

Karthika was an awesome server! We will definitely be coming back!!

I dined here on the weekend and it was a great experience. I used to go to Swiss as a kid and it was just as I remembered. I ordered the quarter chicken dinner. Sinclair was our server and she was just so sweet. Very attentive and made the experience just like I remembered as a kid.

Great value and food

Sinclair was our server and went above and beyond. We throughly enjoyed our meal and our service was something I would come back for in the future!

We had to go to McDonald s after Portions are so small you have to get to dishes if you want to get full Food

I did not recieve half of my items I should have in my takeout order.

Ordered from Glendale restaurant and we waited an hour and 10 mins for the food to be delivered and it was so cold. Called the restaurant and no one answered. Then tried 1-800# and they said they are very busy. Perhaps head office shouldn t have closed the Fourth Ave location. Very disappointed and have lost our business

NOPE. Ordered the Festive Special, chicken bone quite obviously not cooked.

Terrible service, waited 50 minutes for them to tell us its going to be another 30 and said that we were welcome to leave. No apologies given. Dont expect your CAA incentive if youre getting the festive special. What a joke this place is.

Wow! Came here for dinner with my partner and the food was amazing! They had great deals for the holidays and our server Naomi was incredible!! She gave great suggestions and was very attentive! 10/10 will be returning soon! Food

So so good, Naomi (our server) was amazing extremely nice and took care of everything right away:)

Excellent service, only had time for a short stay, was a very busy night too. Got our food on time and of course always delicious. Looking forward to our next visit.

Tonights dinner was a joyous experience. The food, especially the festive special, was absolutely delicious. The cozy atmosphere and attentive service made it a memorable dining occasion. I would happily return for another delightful meal!

Very good ice cream like the fries and chalet sauce

If you want RAW chicken come eat here

Very busy in takeout when I went lol I stood in line and called the store and placed my order,a mistake was made at cashier before me

My partner and his mom decided to head over to this location for dinner. We had been there before and had never run into any issues or had any complaints. Unfortunately last night that was not the case. We had all ordered the quarter leg dinner, and each one of us had been served pink and undercooked meat. We did order dark meat, but it was so pink to the point even the server was shocked. My leg still had small chunks of blood on it! They did replace our chicken legs, but provided no compensation. I had even had a bite before I noticed how pink the chicken was... They also got my partners order wrong and served him the wrong side. The waitress was very kind and pleasant, however as a manager myself, I would have handled this situation better. Edit: The general manager of the branch reached out and provided us a credit for our next meal. I very much appreciate the follow up on this matter!