1010 Talbot St, St Thomas, ON N5P 4N2, Canada
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
Tracey is so nice! Like seriously so nice! Went through the drive through and she was so sweet and personable. Made sure the order was correct and ensured we had our chipotle dip. If I could have hugged her through the window I would have. Lovely staff, yummy food!
A&W consistently delivers fresh, quality food with great flavor. Their burgers taste authentic. The staff is friendly, and the service is quick. Clean environment and great value for the price. Highly recommended!
Absolutely stellar service, as usual. I ordered through drive-thru and was greeted with a positive, welcoming attitude the whole way. Greeted again at the window by such lovely staff. I work in retail, so I can totally appreciate fantastic service with a smile. (Food was delicious, too!)
I had the pleasure of being greeted and served by the most kind lady name Tracy, she offered a level of service I was not expecting from a fast food franchise. Her warm, and generous personality will honestly restore faith in humanity. If you are looking to get food from A&W come to st Thomas in Talbot street and have the pleasure of being served by Tracy, she will put you in a great mood for the rest of your day. Keep being the great person you are Tracy, you should be promoted to manager for the way to take care of customers and make the simple order process at a fast food franchise so memorable.
Those Mozza Burgers tho 😍.. I went through the drive thru with my son last week sometime, I did sit there for a few minutes, but I appreciate the time she took to make sure everything was packaged properly and put in the bag. Today businesses take 'fast food' literally(its awful). As I watched her, there was no smile, but very polite as we spoke. I used to work fast food restaurants, and know how some days can be while working, you gotta do what ya gotta do these days. I just want her to know that she is very appreciated and PLEASE smile more ! ❤️
Tracy served our party of four the afternoon of Saturday October 26. We were all impressed with her service and really pleasant demeanor. She seemed to be working the front alone and was expertly handling orders, cleaning up AND serving us our meals. We would return just to have her serve us, but we hear she's moving to another location. Best if luck to you, and thank you Tracy, you made our experience a lovely one, and absolutely made our day. Many thanks from Nancy, Carla, Sarah and wee baby Aiden.
I stopped at A&W on a recent trip and decided to treat myself, as I only allow A&W when I am traveling. My experience did not disappoint! My sweet potato fries were perfectly crispy – just the way I love them. The drive-through was quick and easy, making the stop hassle-free, and Tracy was incredibly nice and friendly, making the visit even better. I will definitely remember how delicious my fries were – A&W nailed it!
This is a gas station location, so adjusted expectations accordingly. I've been here many times and have generally been pleased with the food. Service, sadly in all of Brampton follows Indian standards instead of N. American. Wish owners and managers would make more of an effort to improve that.
I come all the time for their wraps and the costumer service is always outstanding, they work fast and hard! We love a&w
Breakfast was good but the hash brown was over cook and the sausages were a Lil undercooked.
Tracey is an absolute superstar, I ve seen her working at multiple locations and just killing it every single time, providing excellent customer service and such a positive attitude. If she hasn t been offered a higher up position, that should change.
Excellent all around. Very friendly at the drive thru window!
Great experience
Best service
Just tried the masala veggie burger, loved it. The customer service in this store is commendable. Food
Great service and friendly staff
Whenever we come to this location they have a very long waiting . Would not bother going there again . Very very slow customer service
Tracey is the best
the sweet lady at the front was very nice. shes doing an amazing job
I just went through the St Thomas drive-thru and met the most polite drive-thru worker!! Tracy, you are an absolute pleasure! A&W is lucky to have you!!
**0 Stars - Poor Service and Unresolved Payment Issue** I visited the A&W in St. Thomas on October 22nd, and unfortunately, it was an incredibly frustrating experience. When I tried paying by card, their payment system was down, and they said I could have my meal for free due to the inconvenience. I still went out of my way to get cash from an ATM and paid them. However, when I later checked my bank statement, I discovered I had been charged for the transaction despite paying in cash. Since then, Ive tried contacting the store multiple times over the past six days to resolve the double charge issue, but no one has answered my calls. This lack of response and customer service is extremely disappointing. I expected better accountability and communication from a business. I strongly advise against visiting this location if youre looking for reliability and good service. Vegetarian options: Mashala veggie burger combo
We were in on a Sunday afternoon. Tracey waited on us. Service was fantastic and so friendly. Food was fresh, hot and delicious. Thanks Tracey and staff!
Staff are extremely friendly and efficient, great team they have at this restaurant. Thanks you guys for all the hard work and amazing food ! Great service.
I was helped by Tracey today and had the friendliest service I ve received at a fast food restaurant. Good food as always, thank you Tracey!
This place is always dirty even fist thing in the morning floors are disgusting slippery and dirty and sticky old owners were better hash browns cooked in dirty oil and full of grease
Food always taste great here.
Very friendly Staff, food was well cooked and served. Nice clean tables to sit down at. Server Tracey is friendly, polite and great at her job. Definitely come again.
Wonderful experience
I really dont understand how you call your place a fast food restaurant one. It couldnt be further from the truth. It should not take almost 20 minutes to make a classic breakfast and the all Canadian classic breakfast. Your staff goofs around the main objective and priority is not about getting the food out as quick as possible. Absolutely pathetic. Wont be coming back again. Could go to a dine in restaurant and get faster service in this
Love their breakfasts. But service is often bad..especially if several customers need attention. Better training and management at the St Thomas location are required. Had to leave before ordering last time because it was so disorganized and slow.
I pulled up in drive through, there were no other cars. I was asked to pull around and park in the lot. I did not understand why as there were no more cars in front of me or behind me. I then waited 18 min for my food. This place used to be so good, now its horrible.
It used to be the best fast food restaurant in St Thomas, but since the ownership changed, the service has degraded. It was once one of the best A&Ws, and now its one of the worst.
Nice and easy service
Shawn
Deb K who served me was giving me attitude from the start of my order and got worse when I asked her sorry where s the drink? After she just handed me the food and in a rushed tone like she wanted me out of there and went have a nice day and was about to close the window immediately until I quickly asked where the drink was just reminding her that she forgot it cuz ya people forget but it s the attitude that wasn t needed. I worked in customer service for 6 years and never gave people attitude like that when they re just asking for an item I ve forgot by mistake. Just would have appreciated the same tone and politeness I was giving to her given back to me instead of the disrespect and getting upset with me for asking for my drink that I paid for.
First time I ve ever been refused to pay with u.s money. Looked at my money and told me we don t accept that here. Not sure since when but every other place I ve ever gone has always accepted u.s money here in Canada.
Food is average at best and very expensive. $18.28 for burger rings and coke. Wendys was $13 for a meal.
Love the buddy burgers!
Staff were awesome. Great customer experience front start to finish. Clean restaurant.
Did Uber eats yesterday evening for me and my mom both of our meals were cold so had to heat it all up. My drink was also flat so had to drink something else. We were not happy!
Service was slow, only one person to fill orders and to take orders for the drive through . Had to wait about ten minutes for a spoon and sugar after receiving my order. The ketchup container was empty and dirty dishes piled at the condiments area. I will not return to this location again. Lunch totalled $26.00, for a crunchy chicken combo, a tea and a separate crunchy chicken burger, a bit pricey for what we ordered. I will not return to this location again! Its not the A&W like the previous one was.
Service was great and the tables were clean. Had a Daves double. The burger was put together fine and tasted good but the wet lettuce and soggy tomatoes made the whole thing very messy. The bun was so wet that it almost completely fell apart.
Walked in, stood at the counter, seemed to be ignored despite the fact that I could only see one or maybe two vehicles in the drive-thru and nobody else was at the counter waiting. So after about 3 minutes of nobody even acknowledging that they would be right with me, I just walked out. Thats 2 weeks in a row that Ive been ignored at restaurants in this plaza. (Bar Burrito last week.) Perhaps it would be wise to simply not give this place any business as nothing changes attitudes quicker than a lack of customers coming through the door. As I notice, Im not the only one of late to have a negative experience here. But on the bright side, Ive ended up having two great subs at Aylmer submarine thanks to some of St Thomas new citizens ineptitude.
Long wait times even though there was only a few people in the restaurant. Frozen root beer was watery and tasted off. Would not order again.
Got to love the root beer.
Perfectly fine place when there s no language barrier. Don t think I ll be coming back here. Rude individuals. That s just my experience
Ill start off by saying its a shame what happened to this place, its honestly sad to see a great restaurant get absolutely destroyed in just a few months, as a regular I knew the old owners personally and you can tell she loved what she did and her employees, and to go back here and see how corporate greed has affected this place is sad, will never go here ever again. As for a review, tables were dirty, employees ignoring customers, bit of a language barrier, food was surprisingly okay but something about it just doesnt taste the same as It used to, same ingredients but it hits different when all they care about is money rather than customer satisfaction.
The service was very slow
Filthy floors, they have the pop machine out of service to ensure that customers dont get any refills. They made burgers bagged them and then put onion rings in fryer. As onion rings were cooking the cook was busy making burgers ignoring the fryer beeping away that onion rings were done. So by the time they packaged the burnt hard as rocks onion rings the burgers were no longer hot. So filthy restaurant, poor service and cold and burnt food! Id give them 0 stars but you cant give a 0 star review.
I have always ordered my burgers lettuce wrapped instead of having a bun, it s one of the things I loved most about A&W. I went through the drive thru and asked for a lettuce wrap and was told they didn t have the accommodation for a lettuce wrap. So I asked for no bun. When I got home and looked in the bag my burger had leaf lettuce on it Then when I opened the kids chicken strip meal, the strips were overcooked and dried out, my son took one bite and wouldn t eat them. My burger was also very dry. Very disappointing as this used to be my favourite fast food chain.
Lawrence was nice and a kind working explaining y stuff wasnt working Kid-friendliness: Welcoming atmosphere Food : 5/5 |
Lawrence is the most ignorant manager they have. We have ordered with skip twice now and had half our meals were not in the bag. When brought to his attention he was so rude and not understanding. He stated hes worked for skip for many years and its skips problem to call them, after telling me the managers check the bags before giving away to the driver!!! This is not skips problem that things were forgotten. I called so that the manager was aware things were not in the bag, their food isnt cheap so missing half your meal is disappointing. This restaurant clearly needs new management.
Since new ownership this place has gone down hill. Employees seem unhappy, slow service. Definitely won t be giving them any business
I have been a regular at this location for a while. Lawrence is amazing. I was very upset to hear he is on stress leave right now. the owners need to learn how to treat their staff better! this should not be happening.
This location really doesn t understand what customer services about. I have been going here since April 2024. The service is always ridiculously slow and it doesn t even matter if they re busy or not most times they re not that busy today. My food tasted like it was left out for 10 minutes, it was not fresh at all. It s like eating from Tim Hortons. I expect a lot better from A&W. This location needs to seriously improve their wait time and service. At least everybody is mostly nice except for a couple managers who need an attitude check.
Drive-through was extremely slow.
Always good
We had great service, the manager Deb was fantastic recommending to us to get the two for one deal instead of the two burgers we were thinking of ordering. This saved us a lot of money. The burgers were just delicious, the toppings all fresh, and the fries were to die for. All in all-great service and food as well as atmosphere-the store was clean and tidy. I d highly recommend and we will be back!
Previous experiences with this location were not good. Tonight we were served at the drive through window by Lawrence. He had great energy. Definitely a much better experience than in the past. Keep up the great work! Edit: corrected a word.
Food was really good. But service was terrible. Server Hannah : Really bad at service doesn t care about the customer not only us They where trash talking ignorant to customers
I didn t know what to order and so just said 5 teen burgers (as I have a bunch of kids), Debbie the assistant manager was amazing and mentioned they had a promo on a dif burger and got a few fries on the side instead of the meals and it saved me immensely!! Debbie is wonderful, the team is helpful and the restaurant is clean! We will be back :)
I go to St Thomas A & W regularly. The staff are great. They always try to have fast, friendly customer service!
Always fast and fresh
Very tasty. Fast service.
Restaurant was clean. Food fresh and hot.
Root beer was a bit flat today. One worker came in to start his shift. He signed in on the register then went into the kitchen before handwashing. Most of tables were dirty even though it wasnt very busy at the time. Well still keep going back though. Food is delicious.
Lawrence was exceptional. It was so busy and he handled it was great customer service
Great customer service is helping make cost saving menu choices! Thanks A&W St Thomas!
Ordered breakfast on a busy Sunday morning. Had a bit of a wait at the speaker to order and when at the window I see one man -the manager- doing everything, taking orders for drive thru , packing orders for both counter and drive thru. Just wanted to give kudos to this man for showing up and rocking it, he was super busy but was still friendly and smiling. Good job.
Breakfast was delicious. The man at the register was delightful and helpful.
Went this morning for breakfast with my girl. Best breakfast, and great service. The gentleman working was very friendly and showed a caring spirit towards his customers. Will definitely be a regular thanks to him
The new management is absolutely horrible. Made this place a no more go! New untrained staff. The dude with a turban is the ultimate careless unfriendly service member.
Friendly, fast, and efficient. Definitely worth the trip.
Everyone should come here. The service was great
If I could rate it lower I would. Went through the drive thru and ordered a burger for my son. As he is eating it he pulls out a 12-14 inch long hair out of the burger. We call and the immediate response is it s not from me, it must be from the meat supplier. The manager then continues to say we won t give money back, but we will give you a couple of burgers. Can t wait for that! What a horrible representation for the store and A&W Brand. Store level, what a horrible level of customer service.
Service and food were very good. The restaurant itself was clean, and the layout very well thought through. Definitely a 5 star in my books. Food
Bad costumer s Service and can t get the order right
Tastes good
This used to be one of my favorite place to bring clients. Fast friendly service and upbeat environment. I dont know what happened but today was very different. The person at the front was carrying on about onions, about people needing to clock in. I asked what happened to the smiling faces that used to greet us. She said at least they werent throwing things. (Attempt at humor?) Jenna was called to help at the front. The only happy, cheerful employee. What happened to this place? Empty restaurant seems customers have also disappeared Very disappointed!
Rasist staff members specifically the human body with spectacles Long time wait Very slow
Best fast food breakfast!
Not sure what has happened to our A& W, use to be good , not anymore .. our food was awful onion rings the coating fallen off and barely warm , the buddy burger the onions were burnt looks like new owner has a lot to learn ... terrible service by new older guy going from cash to food no gloves no hand washing
What had happened to this location?? 12:27 pm Feb 15th 2024. Instore customer service is poor. Where are the regular staff? If I wanted to go to an Indian restsurant I sure wouldnt go to A&W. Long wait to get our for here food focus is on Skip/Uber/drive thru. Wont be back. Eight years of great service and food no longer exists at this location. Poor service, too expensive. Tables not cleaned off, washrooms---just dont use them, disgusting.
Got a great breakfast as usual, food was cooked and priced well, but since the new management took over the place has lost its atmosphere and its just not the same as it used to be. Really hope they fix it since A&W has been a favourite of mine for years.
Time and time again this place continues to get orders incorrect. Order was repeated back correctly, receipt shows the correct order, but the burger was not made as requested. Third time in a row.
The forks and knife was dirty Service needs some work table was dirty too
Lawrence is Fabulous. I appreciate how polite and friendly he is. Family Day went through drive through for a great Canadian Breakky which was tasty. I got lucky as it wasnt busy. Lawrence is an asset to the business as I was taken aback as to how cordial he is as its hard to come by these days. Thanks Lawrence
Great affordable breakfast. Friendly staff.
Have always had good experience at my St.Thomas A&W. Food is good and not the lineups in drive thru or dining like other places Coffee is awesome Food : 5/5
Disappointed in A & W lately. Takes forever to get your order. At lunch time they had 3 people only working!! And one person was extremely slow and I was not sure if she knew her job or not. Multiple people waiting inside to be served and the 2 staff members did not acknowledge the people waiting. They did not read how i placed my order and i wanted a dine in and handed me a takeout cup rather than a frosted mug. I also find the app does not work sometimes and can be limited on choices. Not sure if i will come back as the new ownership has not sustained or improved customer service.
Waste more then 20 mins for order they forget my order to make . Worst place in st Thomas happen 3rd time with me
While waiting for my order I watched 2 different staff sitting in lobby get up go to counter and start grabbing food to bag. Hand washing would have been a good idea. Other than that, food is always great and fast.
I wanted to take a moment to thank the staff at the A&W who served me in the drive-thru this evening after their staff meeting. The customer service at the drive-thru was exceptional! Thank you for your friendly, pleasant conversation and thoughtfulness! I really appreciate that you took a moment before I left to reiterate my special instructions to ensure you and your team understood them correctly. That s very much appreciated! I also wanted to commend the staff who prepared my food. It s the first time my entire order was still super hot, well-crafted, fresh and absolutely delicious! It was very evident to me that everyone was eager to provide 5-star service and I wanted you all to be recognized for your care, conscientious, and hard work. I worked in the service industry for over a decade while also going to school full-time. It can be very tough and thankless at times. I understand all too well. So please know this big THANK YOU comes from my heart! (Give them a raise, boss!) You made my day :) Vegetarian options: The vegetarian option is available for all burgers by request and omitting bacon. The vegetarian burger can easily be made vegan by requesting no mayonnaise. There are no salads available to order or any other vegetarian/vegan options on this menu similar to many other fast-food burger and fries restaurants. Dietary restrictions: Burgers can be made on lettuce buns. Any beef burger can be substituted with a Beyond Meat vegan/vegetarian patty on request. Fries can be made without salt for those on a sodium restricted diet. Mayo can be eliminated from the Beyond Burger to make it a vegan-friendly option on request.
Jenna goes above and beyond... the food is always delicious
They are the best !!!
I have been happy with the St Thomas restaurant except for today. I ordered 3 beyond the meat burgers. Each one felt light so I opened It to find that each patty was very obviously only half of the normal patty (cut in half lengthwise).
Went in for teen combo was served on by Jenna. Her and the male with glasses were rocking it. was very busy at lunch today. food was hot and fresh.. better then last time went in. I went in Thursday night.. short lady working didnt look like she new what she was doin. thanks today to the two supervisors that work working today.
Awesome fresh burgers every time. Shyla is an excellent example of top-tier customer service. A+
This following experience is my standard experience with unfortunately no exception: Every Single Time, there are atleast 4-5 employees minimum, sometimes more and it doesn t matter if the store is dead or not, there s never more that 1 or 2 of those said minimum 4-5 employees doing anything I have waited at least 15mins for a single burger and a drink before and it doesn t get any better if you order more than that. They need to do better.
Went through drive through around 10am. Not busy. Got a all Canadian breakfast to go. Tasted good and fresh. Will get again. Hashbrown was nice and crispy. Bread was toasted and buttered well. Eggs were perfectly cooked. Bacon and sausage was good but nothing out of this world.
Always a good meal coming from here. The best option for a quick burger in the area IMO.
hello the breakfast is a very great value for sure
Jody served us at approximately 11 pm. She smiled and served us promptly. She made our night a better one! The food was perfect as well! We will definitely eat here again! Vegetarian options: I got my beyond meat patty with lettuce and it was excellent.
Tasted very good, hot and fresh. Drive thru was very speedy
The drive thru girl kept telling me a spicy chicken sandwich was 14$. I explained its 8 she said yes tax brings that to 14 $ lmao train your staff better will not be back
Terrible experience, I like a&w but this location is just SO bad, the head office needs to look into this location and the trainig of the staff. Food takes forever, is usually cold & I get overchagred because the drive thru people cant press the right button.
Went through the drive thru, Service very friendly. Burgers were ok just doesnt seem to be as good as they use to be. Not very much toppings and not as tasty to me. Teen burger has always been 1 of my favorite burgers. And pricing no comment, guess its the times we are in. Cant afford to eat here or anywhere anymore. All the best
This is a good location.
My wife is disabled and uses a wheelchair. We noticed that this location had accessible parking and lowered curb close to the front entrance door, so we chose to dine in. Not until we reached the door did we see it was NOT power operated. A staff member was kind enough to come and open it for us right away. What is the use of having accessible parking if you dont have accessible doors? On the other hand I have to say the staff were fantastic and the food was excellent. The staff should not have to run to the door every time to assist disabled customers. To the owner, I say spend a bit of money and upgrade your front door to accessible standards!
This is a WELL RUN place to eat with FRIENDLY & HELPFUL STAFF MEMBERS. I am CRIPPLED and walk with a cane and the STAFF are always READY to lend a hand. I enjoy their BREAKFAST MENU with GOOD QUALITY FOOD at a GOOD PRICE. Food
Best breakfast around all Canadian
Order off skip from here asked for a plain teen burger and got absolutely nothing on it when you order a plain burger in store you get cheese and bacon so I paid $12 for just a patty and bun. Very fraustrated
Bunch of raciest staff.
This place is horrible. She told me my order would take 5 mins. It took 20.
Incredible food, kids at the counter need to work on them people skills tho
Waited a long time at window. Saw my food sitting on counter for over 5 min- no heat lamp or anything- Good was cold when received They did apologize for the wait I didn t complain to them in person
Best AW in Ontario
Parking: Love the lettuce wrap. Thanks. Food
The staff is always wonderful, food is always fresh and delicious. Made right to my order as Im a picky one. I thank all the staff for always accommodating our order. Thank you for your wonderful customer service and patients with your customers. I was in last week and an older gentleman was struggling to figure out what he wanted, it was past breakfast and he didnt know about the all day breakfast menu. Your staff gave him options and was smiling the whole way, making sure he heard them and knew what he had ordered. Still my heart
Always so fast, friendly & the good is excellent.
I was in this evening for dinner with my family. The cashier taking our order (wearing a supervisor tag) was very unpleasant. She has no sense of urgency in anything she was doing, incredibly rude and disrespectful towards the kitchen. At one point she turned away from the kitchen and said oh shut up towards the female kitchen employee. The back and fourth between this supervisor and her staff was disgusting. I have managed restaurants and I would never tolerate an employee like this. The way she handles herself set the vibe for the whole restaurant and you could feel the tension in the air throughout our whole time there. The food was amazing as always, amazing work to the kitchen workers they always do a 10/10 job
The new staff recently is awful, always mess up somethjbg and take forevef
Very slow with orders, not very attentive staff.
It is clearly a busy night for you guys. Its shortly after 6pm on a Friday. The food was fresh and tasty, not to mention our orders were correct. Despite the rush, the drive thru staff was positive and polite. Keep up the great work!
Why is this place closed???
Google says open until 12AM, confirmed by business 1 week ago , showed up at 11:31PM. CLOSED.
For fast food they have my favourite breakfast! I also love their rootbeer! Wish they still had plastic straws because the paper straws get so soggy so fast.
Make me extra full yummy tasty
It got me feeling a certain way
The A&W in St. Thomas is FANTASTIC. love everything about it. Service Great. Love the milk shake I got and double cheese burger too. u guys.
CHECK YOUR ORDER BEFORE YOU LEAVE!!!! We went through the drive thru to order dinner for our family. The cashier was Jeanette. We ordered Burgers, Fries, Onion Rings, Drinks. 2 of the burgers were Beyond, and 2 of them were Papa burgers. We made sure to state that one of the burgers needed to be plain. We ordered 4 fries, 2 onion ring, 2 drinks. After every pause the cashier said is that it. We felt extremely rushed. When we got home, we were missing 2 fries and one of the burgers had condiments on it. We distinctively remember ordering without condiments (picky eater). I called A&W in St. Thomas to let the person know and she started arguing with me about what we ordered. She insisted the burger was ordered with toppings and there were only 2 fries on the order. I told her I know what we ordered and we were shorted. She kept on arguing. I didnt feel like this was getting me anywhere, so I contacted head office. It is now 4 weeks later, and I still havent gotten a response. I would have been okay with an apology and a proper made burger since we are all human and do make mistakes. Store #4224, Date March 19, 2022 @ 6:11:51 pm
A&W food is predictable and consistent. This location has staff that really couldnt care less about cooking it. Your wallet might forgive you for stopping here but your stomach wont. Try one of the better restaurants nearby. Tomorrow thanks you.
My son and I hit this location on Friday and Sunday (June 3/5) after a swim meet. He choose onion rings - and after I ate one, I realized I should have as well. When did things change at this location? These were the rings of my childhood, and oddly only replicated in the rather hellish downtown London location. We both agreed it must have just been the Friday crew on point. Until Sunday. Both got rings this time - tempting fate, and the potentially invoking the curse of the shift manager. We won that gamble - the rings were also amazing, so kudos to the Sunday crew as well!! Cant wait to return.
We always go in at night roughly an hour or so before they close. We always have fresh good product and the evening shift are very pleasant to deal with.
Good food, good service, good prices
Always good food and service. Breakfast comes out quick and hot every time. Best fast food in town.
They are quick and food is always fresh.
I was actually disappointed...havent been to A&W in a while. I got the teen burger meal, the fries and rootbeer were great as I remembered. It was the burger that disappointed me, A&W burgers always had a distinct flavour to them that was really good...but not this one and I asked for well done burger and crispy bacon but it wasnt. Its too bad it doesnt taste like it used to.
Amazing food
Clean, fast, and friendly service.
Felt like I was more friendly as the customer, lol. Staff is short and kinda rude tbh!
While we were eating, an employee who came into the restaurant from outside (carrying a purse) DID NOT wash her hands before starting to bag orders. Nasty
Burger was over cooked, sweet fries were under cooked. They even messed up my drink by not giving me a straw. Wont be ordering from them again.
Guess when you ask for a burger it doesn t come as advertised on the screen. Bacon and cheese is an extra? Since when do I need to ask for that as well. To get the correct order after you shouldn t charge again. F¥ck you know how long it takes you to make 14$ make me buy my burger twice vvtf
It was on Tuesday 27/9 at 8:30,I have asked to get a fresh for all the meals, and i got a not fresh burgers i can see from the colour of the meat it was mad black, and it taste really bad, hope these employees listen carefully to the customer and not ignore him, we can see and realize everything.
Got my order completely wrong.....how does two $3.99 mushroom Swiss add up to two bacon cheese for $22? The burgers themselves were good and we ate them because it was busy and we had already waited 10 min but unlikely to return.
The best way to enjoy a root beer. Ice cold mug!
Theres something great about grass-fed beef, simply delicious.
Ordered a single coffee in the drive through. Just a single car in front of me. Took a few minutes. Sat there watching them not make my coffee for some time. Then when they started they realized they had no coffee. Asked me to pull around the side and wait. Got a coffee about 5 minutes later... be better A&W.
Beyond meat feels good in my mouth. EPIC!
Best Fast Food Burger Joint in Canada. There is no comparison to the competition. You can definitely taste the difference in grass fed beef.
Tastes like every other A&W! Although if youre going through the drivethrough, they will forget the ketchup every single time, even if you specify you want ketchup on the side.
Tasty burgers but like all others too expensive.
It was ok, they are fast service however the food isnt the greatest
Fast friendly good food
The best burgers wrap in lettuce
Decent service 99% if the time. Lets remember that staff are people too. We all burn out
Went to get my Grandson breakfast which is to be served all day and told I couldnt get breakfast which is supposed to be all day. Very disappointed as his 16th birthday request.
Grass fed beef was never more expensive. Asked for Ketchup opps sorry we forgot?? $3.49 for a small fries I think I just met Robin Hood! No seniors discount like Wendy s and no specials. A simple lunch $24.14. This was way to expensive and unresponsive to seniors. Taste was ok but no better then your competitors. Luxury fast food at its most expensive. Didn t you go out of business once before?
Good location good service
First time at the St.Thomas A&W. Same great place, same great food. We love the chicken items. Wraps are the best deal.
Worst employees i ever saw
Very disappointed.... Got our breakfatst through the drive thru and and this is the worst that we have ever had here and we have had breakfast here many times. The toast was burnt, didnt get any straws for our drinks, my eggs were suppose to be sunny side up and the yolk was already broke.
Coupons came in mail next day, after I paid more than twice price for 2 burgers...NOT good customer relations
Love the teen burger
Ordered a double mozza combo today they gave me about half full large FLAT rootbeer no napkins smh and I used to enjoy their rootbeer
I was impressed with the service that the young lady gave to the orderly lady. It was nice to see.
Always have a nice fresh burger, and you can find coupons so you dont have to pay regular price, drive through moved steady