Pizza Hut in St Thomas

Got some pizza there. Staff were nice and food was yummy

Never had a problem but this was interesting anyways time to muck

Worst place to buy pizza. Rude and unprofessional service.

Amazing Service . Rory was very Great with everything. Greeting to handing over pizza . Friendly staff time of visit Saturday around 10pm.

The female manager is awful at this location. Extremely ignorant, I have no clue how this lady is a manager. Is not kind to customers. I had a messed up pizza and the person working that night was supposed to put a credit on my account, they must not have and the manager was extremely rude when I tried getting my pizza that they promised. She was saying I can t call the workers when they re at home . I never asked her to call anyone I just simply went in for the pizza credit that I was told I had. The manager got super heated at me. Did not offer to help in any way, she clearly did not want to do anything about it. And my husband had went it before asking for the credit and she was the same way to him. It s not our fault the workers didn t do there job. Super awful experience.

Having ordered the friday special deal Chicken Caesar pizza multiple times. This time it had bacon crumbles. Having called and explained the situation the explanation I get is that previously it was made incorrectly, since I frequently order the same pizza at-least twice a month on Fridays. And this is the first time I got bacon on my pizza. I did not call them for refund or replacement order but just to clarify on the issue but it seems they got offended. I ll never order again. It was my favourite go to place but not know

Seriously let down. I am a fairly frequent customer here (MyBox Lunches and the occasional $50-60 dinner) but tonight I was really let down. The quality of the pizza was unusually awful and the customer service was worse. I have never called in with an issue before, so I was surprised when I was met with so much hostility. I called and the phone rang for several minutes with no answer, then a young man picked up, said hello and immediately hung up. I called back immediately and the phone rung again now for a minute before he picked up again. When I kindly and calmly explained that there was a quality and temperature issue with the pizza, his immediate response was to get defensive. Condescendingly, that what we experienced wasnt possible, so apparently I was lying. I explained to him that I spend quite a bit with this Pizza Hut, that I am a big supporter and have never had any issues before. He didnt care, he asked if I had eaten any of it yet. I said I have had a few bites, but I have covid and am separated from my son and wife and that I am not sure how much they have eaten at this point. He rudely said I should have called right away, I let him know I did. I asked to speak to a supervisor, he said Why? Shell just tell you the same thing in a very snarky tone. I remained civil and politely asked again. He complied. I then listened for 2 minutes as he loudly discussed the situation with Brooke who was next to pick up the phone. At one point he told her that we had eaten the whole pizza (not true), she replied Well then we cant replace it!, he responded to her in a exasperated and high pitched voice I know! Thats what I told him! Brooke was immediately defensive, I told her my concerns she let me know it couldnt be replaced. I let her know that I wasnt looking to get it replaced because I do not want to wait another 40 minutes to have my son fed anyways. She dismissed my concerns that the pizza was delivered within the the time so there is no way it was cold upon arrival. I told her I was just sharing my concerns that the pizza was made quite poorly as well. The pizza was crust-less, the bottom of the pizza was soggy and the top of the pizza was cold. I rationalized with her that surely a pizza could get cold even if delivered within a specific timeframe. For instance, it could have been left uncovered outside of the oven while waiting for an available delivery driver, perhaps my pizza was the last of many to be delivered, perhaps the driver had their windows open, perhaps the driver did not close the thermal bag. She responded, snarkily, to a good customer who has never called in an issue before, that the delivery driver would never make any of those mistakes, its not possible. So, for a second time in 5 minutes I was called a liar by two employees with rude and demeaning tones. If they had simply politely said We apologize, not sure how that could have happened ... but unfortunately our policy is that once a pizza has started to be eaten we cannot replace it, nor do we have the ability to issue credits for a future purchase in a polite and friendly tone, I would have been a bit miffed at the policies, but I would remain a customer. How I was treated today is some of the worst customer service I have experienced in a long time. Sadly (because the quality is usually great!), we will be taking our business elsewhere. Brooke and her staff member lost a customer today.

Bad since moved. Staff. Food. Atmosphere, terrible.

Best pizza in town fastest service in town doesnt matter what time you call 15 minutes

Everytime weve attempted to order from here its a nightmare and today was no exception, in fact it may be the deal breaker. Tonight we called prior to ordering to confirm that they had the chicken alfredo pasta available again for ordering and was told yes, it was available not a problem. So once it was decided, my daughter called to place the order as she was in town, not only was the person who took her order a little on the side of incompetent, she proceeded to tell her that the pasta is not available and that shes the only one there and she didnt say that at all. The customer service at this location is always sub par, the staff is ignorant and they usually screw up something in the order. Id rather go to London, they get it right and their staff knows how to treat a customer.

Ya wasnt that good of experience. The kid who served me was rude. I asked how much something was he told me I said ok no thank u and he continued to be rude wont be back telling me he doesnt control the prices . I didnt even say anything to.him.and they were out of alot of stuff

Tried to order a combo that included the boneless bites. They ran out so had to take regular wings....and charged me an extra $2 because they ran out.

Absolutely horrible service and product.

Food was delivered hot and quickly.

Ordered the new pizza hut melts, thou it is advertised with a crispy crust, it was crispy to the point of hardly able to chew thru it and was very greasy, would not recommend

This is a carryout location only. Same great pizza, excellent service. Parking: Lots of parking, most places here are takeout. Wheelchair accessibility: Wheelchair accessible.

The food is good however, the customer service was really bad. She spoke rudely and treated us like we didn t know english. She was being racist.

My bf and I ordered the new melts and it was delicious!!! Sucks it s a limited time thing, so so good!! Highly recommend! I love a good crunch/crispy melt so it was on point for me!!

Went there on Monday night, with our family. We ordered three large pizzas and wow, were we surprised. It was the very best pizza that we have ever eaten there. Great service team, they even turned on the heat for us. Something has changed for the better. We will need to go there more often to enjoy some great pizza.

Order was given to someone else. We needed to wait another 45 min for our order. Workers were totally frazzled and clueless to what was going on. Tiny store with people all crowed waiting for service . Not one person seemed to be in charge. Horrible service . We wont be back .

Staff are working their butts off handling the Halloween rush but all of them had positive attitudes and stayed calm through the chaos. Very impressed! Note: location has moved into the new plaza at the corner of Talbot & First Ave.

we have multiple pizza places and this place closes the earliest every day.. try and compete with other places and maybe get more business.

barley any cheese on the pizza since the new location opened, barely any toppings, thin crust and the customer service is terrible

I will never go back there unless they bring back the buffet.

I always get my pizza loaded with lots of toppings, and they cooked it perfectly! Great service too!

Always the way I want it....thank you

Every time long wait unprofessional and unreasonable staff very ruad behavior doesnt like

We got the triple treat box tonight. It was delicious we would highly recommend. Kayden was very helpful and very professional Most of all I would say his customer service skills were outstanding and Pizza Hut is very lucky to have him as a team member.

Excellent pizza, superb service in a quiet seating area.

No sit down available.

5* because of how the manager (Rob) handled a poor experience We order here regularly whenever we come into town for a fast easy meal to bring home, its easy to order online for a specific time and pick it up conveniently to bring home. Few months ago we had a issue with the staff organization and led to a long wait time for food, when I had reached out to management with my concern I feel he had handled his response very well! Unlike some businesses he had got back to me asap, and apologized for how things were that day. I have heard stories of some places just pushing the blame or not responding. My advice is if you have one bad experience here or a concern dont review them bad based on that experience and try reaching out to the manager first. Other then this one experience pizza is always good, they do stride on freshness and portions / orders have always been correct, and they do not cheap out on toppings. Thanks again Rob for getting back to me so fast & to all the staff who work hard when short staffed and busy !

Not offering buffet or table service:(

They barely answer the phone. Also most of the staff are rude though the phone. Plus, they did not work full hours posted online.

Made an order on August 1st, got a call that they did not have half of my order available to provide me, than canceled the order, saw the refund show up in my account, only for them to cancel the refund the next day. Now Im out $30 and would have never noticed if I didnt search my transaction history and notice the refund missing.

No food on the menu if youre inside to eat. When you dont want pizza. Let us know your just serving pizza so we can discuss further about it

I waited for like 10 min nobody came out to help I yelled and everything it took an alarm for a gentleman to walk out and than the lady didnt apologize or anything and the pizza didnt have light sauce like I requested

I made an order online Needed to change it from pickup to delivery so I called the store they put me on hold for over 13 minutes I had to call from another phone to let them know this Only to get hung up on The one star I gave them here was only because I had to give them something

Staff were making the best of the head office not being on the ball. The Google map location was not updated nor was the address on the Pizza Hut app. As a result, no one could order online so they were swamped with phone calls and people in the store. On top of that they had new people on too. I almost got my $45 order for free because of an online/phone order system glitch but Im an honest person so I paid.

I came in 10 minutes before close, and took a shot in the dark to see if it was okay to order a pizza for take-out. Caden, an employee, was super welcoming and friendly, encouraging me to order. Caden s customer service is 10/10 and deserves a raise with the way they conduct their customer service. Thank you Caden for making us feel appreciated as customers!

First off for pickup they DONT tell you they changed locations. They also got my name wrong... Adam... Not Mark .....also got my phone number wrong so i had to repeat my long awaited order. Last time im Picking up from St thomas NewPizzaHut 45 minutes later and i find the place from some mind boggling wonky directions I ignored obviously

What happened to the hut. Was craving the oily goodness that is pizza hut and got a pizza that was whiter on the bottom than I am. Over 50 bucks for 3 of the worst pizzas Ive had this year. Dominoes even crushes this. Edit - clearly they dont care about satisfaction of their customers. Used the website to discuss that I wasnt happy and was told I would hear back. No conversations back to me.

The transition to the new location was not seamless. Had no clue you cannot order online for now. Just a generic error when placing order. On top of that no dipping sauce came with the mozza sticks that I requested

Good service

Amazing food. I would recommend pizza hut to anyone and everyone. They are a little bit on the pricey side but it is usually worth it in the end.

Theyre out of dough?.. Again... Seems to be a consistent problem.

We used to go here every Sunday for the buffet. They have great pizza!

My favourite pizza! The staff is great. Always friendly and helpful. I usually get pizza but I have had their buffet before covid and everything Ive tried tasted great and been hot. The only downside is its a little bit more pricey than most pizza

Pizza ok a little over sauced

Was unhappy with my personal pan pizza because they had little to no veggies on my Supreme and the crust was half the pizza. Had them remake them to be acceptable.

Love the pizza here, but The manager should be trained on customer service. Caitlin put me on hold and didnt take me off. So I hung up and called back. She answered and said Thank you for holding....but I didnt hold Caitlin. I hung up and called back because you left me on hold.

The dish was great and they had it ready for pickup

Great owner and friendly service. I worked there when I was a teenager and 14 years later he still addresses me by name and asks how Im doing. I always appreciate that in a business whether I worked there or not. Good service overall.

Good

Good pizza, usually get deals or combos to justify the price.

Pizza was good Lots of toppings and ready quickly

So its 5:30 in the afternoon and the restaurant is closed? How is that a thing?

Always great tasting food excellent price for personal pizza!

Rat meat pizza with chicken crust.

Great as always

They have the greatest pizza in town which makes it the best pizza in town.

Delicious Pizza

Pizza is so delicious.

Its a tradition

Buffet is good on Mondays

Attempted to place an order online 3 different times. None of which went through, called in to confirm. Was told the issue must be on my end. Didnt bother placing an order, tried the Dominoes page and it worked 1st try.

Did the lunch buffet. They did a great job of having everything fresh and replenished right away. Best pizza buffet I know.

Love pizza hut buffet!

Every time I call in for pizza I tell them dont burn the top again when I come to pick up when I open the box the pizza was black

Great food and service

Not impressed with this location, order online prepaid, pizza was cold and dipping sau was missing. When calling to complain was hung up on twice.

Server was amazing (Elyssa), food was perfect

Service was terrible took over an hour to get our orders. When it came it was cold. One of pizzas was completely wrong waitress was embaraased but it was never fixed or even offered to be fixed

They would not accept cash

Honestly the worst pizza Ive ever had. First and last time I will ever order form pizza hut.

I eat here often... awesome food!

Great pizza

Online ordering from this location only never seems to work.....checkout stays at $0

Best pizza I have had from there

Best personal supreme pizza I have had.

buyer beware...if you order and pay for a canadian pizza and ask for half of it to be cheese you will only get canadian toppings on 3 slices of the whole pizza! $17 for cheese and 5 mushrooms sweeeet!...st thomas has many other great pizza places to choose from i would try one of those before ever going back here.

Great

Best personal pizzas ever

I love Pizza Hut, best pizza place in town. Their Creamy Butter Chicken is the best and besides the veggie the only one we order. I would have given them 5 stars expect for one reason. When ordering through Skip the Dishes you dont earn rewards points. Otherwise I would have a free pizza by now. Other than that theyve never let us down. Thanks guys I should also point out they need to fix their website ASAP. Otherwise its a hit and miss as to whether it works or not. Hence having to spend more using Skip and not get the reward points

We ordered extra toppings and half of mushrooms on a medium triple crown. What we got was nothing extra and full mushrooms. Not happy

Last 2 times we have ordered here the pizza was not cooked. 1st time no biggie didnt say anything. 2nd time called them and told them about the issue, i was super nice about it and was told another pizza will be delivered in 15 minutes. Well ot never showed up, no call, no nothing...very disappointing.

They delay though, it is still awesome. Good service

Terrible customer service from Management. Ive ordered from this location several times for a client in the area. Each time I call to place an order, its almost like I am wrecking their day! With so many restaurant struggling right now, you would think they would welcome the business! Nope, not at this location.

I had a great time the food was good and the service was excellent.

Went for the buffet. It seems a lot of locations are axing the buffet. The food was pretty good but the buffet seemed to get neglected. Had to wait 10mins for plates. The ciniparts were gone as soon as they hit the table and they didnt make more for a half hour. The dessert pizzas only got made after 6:30 as we were leaving and they only made one kind. (Buffet ends at 7) plus there was only one server on for the whole dining room so she was understandably swamped. She did a good job though for how busy she was so I gave her a generous tip. I wish they would bring back the storage dessert bar with ice cream and have a larger variety of pastas. They only had one kind. They should also add wing street wings to the buffet. If they improved it they could raise the price a few dollars and no one would complain.

The lunch buffet needs more choices. The renovations look great

Pricey, but very tasty. Thin crust BBQ chicken and Butter Chicken pan pizzas are the best!

I usually dont like Pizza Hut, but the quality at this location is better than any other PH Ive been to in Canada and the US.

Service is just horible. They messed up our pizza then blamed us for it. The employee who dealt with us was extreamly rude. Over a $12.00 pizza. We were only asking them to fix it.

Friendly staff, good food

Yummy

The management is garbage and there has been multiple incidents where managers on duty would give customers attitude and neglect to serve them because of where they live in St Thomas. They are always busy and they have troubles answering their phones which becomes annoying when yourre trying to dine. Lets not forget about the fact that they treat their employees like sh*t. Ive gone times and have seen employees being treated unfairly. Overall good food, bad service and management. 10/10 do not recommend

Bad!!!!!!

Not enough black workers

Just okay.

Went for buffet monday. They said they were out of clean dishes and were turned away at the door. WTF. We drove 20 mins. each way and they offered us nothing for our inconvenience. Only, sooorry. Thumbs down ...

One star for each of the two employees that were working on a Sunday afternoon during the busy lunch buffet, and one star for the food. The staff were great and friendly despite the restaurant being severely understaffed. There was one waitress for a full restaurant and at least 30 people waiting to be seated. She was clearly trying her best to keep up with an impossible task. I only ever saw one person working in the kitchen, yet he was friendly and hard working despite his circumstances. It was hard to get any food at the buffet because there were so many people waiting to eat, and restocking was so slow, any food put down was immediately snapped up by the first few people waiting in line. It took at least a half hour before we could order drinks. I get the sense that management is happy to keep customers waiting for as long as possible with as little staff as possible to maximize any profit from the buffet until it ends at 1:30.

Good pizza. Pickup order was ready at exactly the time estimated went order was placed online!

Excellent!!!

This is the single worst Pizza Hut I have ever been to. We have only ever gotten take out from here, so I cant speak to the dine in experience. The staff are pleasant enough, however every time we have had pizza the quality was subpar. The crust is always a little underdone, even if you ask for it to be cooked longer. It also always seems like the dough hasnt risen properly. They also tend to not put much sauce, even if you order extra. We have ordered pizza from this location several times, and every time it is a major disappointment (despite the fact that my husband and I actually like Pizza Hut pizza)

Great food but understaffed for waiters always only one waiter for the whole restaurant

Super good and they prepare it as you ask for it

Good service and good food

Very friendly staff, food was really good and wasnt cold.

Pizzas were hot and waitress was kind

It was Pizza Hut. Theyre all about the same - amazing.

Obviously Pizza Hut has the best pizza... Its deep dish! Monday is the all you can eat dinner buffet and under $10 cant beat that. I once ate 24 pieces thats value town!

I was pleasantly surprised with the pizza , Im not a pizza person but ordered on a half day off sale was very happy with the taste enjoyed it very much .

The staff here make the pizza dining a very pleasant experience. Friend and family alike never leave this restaurant without a smile.

Waiting for pizzas. Not cool

Went to the Pizza Hut in St Thomas yesterday for the lunch buffet. Arrived at 11:42 am. Buffett starts at 11:30. Buffet was ready to go, 4 different types of pizzas were out, salad and also deserts as well. Only 2 other people in the restaurant. Restaurant is fully wheelchair accessible as our daughter utilizes one. Waitress met us at the door, set us up with refreshments and we began eating. Pizza was hot and delicious. Everything about our visit was great. We were asked if everything was ok and refills on drinks offered. $36 for buffet and drinks for 3.

Delicious as usual

Good quality pizza!

Very nice

Yummy but expensive.

Great Monday night special, all you can eat for $6.99. Our server Kayla, was super as usual. Again we had a great meal. Mon July 15

We tried pan pizza and it was really good and the customer service is too damn good( the guy taking order is really good at his job)...they really go the extra mile to do the best ...must give them a try

Love the lunch buffet, always fresh pizza and salads. Waitresses are quick, drinks always full.

Theres only one best pizza, and that is Pizza Hut, very clean and staff is wonderful

Service was excellent!! Max was are server. (St.thomas) Food was good, as usual.

Worked late doing renovations and ordered online 15 minutes before closing. Got a confirmation email and everything. 1 hr after the scheduled delivery time I gave up waiting and went to bed hungry. They had my phone number they could have called and said that they wouldnt be able to deliver as they were closing soon. But I guess courtesy to your customers is a thing of the past with this franchise. Had I known they werent coming I would have ordered from someone else who delivers later on a Friday night. NOT IMPRESSED. Would it have killed someone to pick up the phone and call and say Im sorry sir its to late we wont be able to fulfill your order tonight. The kids working tonight may be laughing now but Im sure management wont be after reading this review. Especially when they realize I have been a loyal customer for almost 30 yrs but no more. I will find a new pizza place from now on. Pizza Tonight has always been my 2nd favorite but from now on their no 1. Update my pizza just showed up. ITS ONLY 12 HRS LATE. WHAT A JOKE.

Very understaffed and unorganized on a regular basis

favorite pizza, enjoyed the buffet with my boy!! they grow up way too fast!!! :(

Food tastes fine. Order accuracy no where close. 2 deliveries later still not correct. No offer for refund or future savings or discount offered. Have not ordered here for years and again will not happen for years to come.

Its pizza hut. Greasy but delicious

Great lunch buffet

Service here is usually terrible but today it was absolutely awful, we were quick to be seated then it took 40 minutes until the waiter took our order, and we waited another one and a half hour for our food. Then they got our order wrong, the one pizza had literally no sauce and no cheese. Just bread and veggies. How do you miss putting sauce and cheese on a pizza??????

Rude server

they burnt my pizza on many occasions

Great deal for the Monday night buffet. You cant cook for a family at that price...at least not the way my son eats. Busy though so with one waitress running around like a chicken with her head cut off dont expect the plates to be cleared each and every time you are finished with them.

They are the kings of pizza!! What more can I say, they know how to build a pie!! Consistently good service.

Always great pizza

I remember pizza hut being way better back in the day! I only keep coming back for the stuffed crust. They advertise a pizza tracker but actually make the drivers use their own personal cell phone and data to track pizzas for customers! I have ordered pizza hut while in london and thier drivers have actual trackers PAID FOR BY THE COMPANY but here in St.Thomas they expect thier drivers to cover the cost that the company advertises WTF.

Service there was great but the food was bland and for the buffet there was very few options....

Delicious food! Great service! Clean restaurant!

Pizza was fantastic! Service was great. Bathroom was a 5 out of 10.