Firehouse Subs St. Thomas in St Thomas

Marilyn and Hayley are amazing to deal with. Quality product and they remember your order

Parking: in front of store Food

Sub was tasty but almost 20.00 for one 12 ham and cheese sub is out of my budget.

Best subs so far abit pricey but what do u expect good people good service and best sub shop so far...

Excellent sub, good service.

Great value and good

Will definitely buy them again.

I dont go very often because of the price, but every so often I treat myself because every time the food was awesome...until today, approx 10 minutes from when I ordered..I received my brisket and cheese sub, got to work and started eating it, dried out meat with barely any BBQ sauce, it was awfull, I ate half and threw away the other half of an almost $18 sub, boy have you gone downhill at this store. I cant see me treating myself there again.

First time trying Firehouse. If you like a sub with a lot of meat and sauce, this is pretty tasty.

I love Firehouse Subs! I usually always get the Hero sub, and every time it tastes exeptionally delicious, well deserving of the price. Its more expensive than Subway but twice the quality. The staff is always friendly and makes the food pretty quickly, and its nice and cool in the restaurant for the summer time. There is a lot of nice historical pictures and articles about firefighters that I like to look at, and the place has a generally unique atmosphere with firefighting memorabilia decorated around the place. I come here with my friends all the time to get a good meal. Also, the pickle slices they throw in with the subs taste awesome too. Parking: Big and usually mostly empty parking lot in front of the store. Kid-friendliness: Great welcoming place. Wheelchair accessibility: Wide entrance and accessible curb for wheelchairs.

Great subs but management is obviously an issue here. Wait times are way to long due to them only having one poor kid trying to make all the subs for online orders and internal. I waited 20 for a sub today. No fault of the sandwich maker he was great.

Ordered a turkey holiday special sub. The second time I order through the mobile app and the sandwich was sabotaged. They older lady working who made it left the turkey meat off and only prepared it with stuffing. It was discusting. Reported it to corporate. This is shameful on her behalf and its too bad for such an over priced sub. I always wondered why it was never that busy there compared to the other locations but with people like that working there Im sure a lot of people dont bother

This was the first time I have been disappointed, we had the smokehouse brisket and it was nothing like it was a few months ago. Price was the same but quantity and quality was not there Hopefully this was just one bad experience and not the new norm

Firehouse subs is not the same as the last time we went. The smoky flavor is gone, too bad

Their Smokehouse Beef and Cheddar Brisket might be the best sandwich Ive ever had.

Slow slow service

Just ordered from here tonight. My sub had no sauce and no pickle on the side. Kinda dry and not a lot of flavour without the sauce. Love firehouse subs, but this was disappointing, especially knowing what I was missing.

Easily the best place to get a sub in St. Thomas. I see a lot of people on here saying its too overpriced, but I ask you this... Would you rather save a few bucks and go somewhere else? Even if I went somewhere else for a sub, I would just end up wishing I had gone to Firehouse.

I really like firehouse, the food is usually very good and the staff is friendly. Im always impressed with Emily when I see her working. But the last two times I have been my pickle has been forgotten and today they didnt put any bacon on my turkey bacon ranch sub. A little disappointing and as I dont have time to go back and have it changed.

They have forgotten the BBQ sauce on my brisket sub multiple times. Im fed up with it. I dont recommend it.

This trip to firehouse subs was terrible. No pickle first of all. After being asked. The ends of the sub were empty and quite soggy. A real disappointment I wont be back.

My order was suppose to be ready by 6:44. They were so slow and makeing walk in orders b4 my online order I had to wait till 705 Then when I asked out my order they got rude with me

Ordered two steak subs and here is my intake: $17 per $35 (for both) The only ingredient it had was mayo, the meat was tasteless and the bread was dry. Will attempt another order at a later time, to review. As per the first experience, SUBS are affiliated more with a basic sandwich. For a sub experience and better value, I would recommend Subway or Mr.Sub.

Had a pleasant experience the subs were on point I recommend this place

Slow as hell took over an hour to make a single sub

Love the sub on a club its my favorite sub hands down!!

Very friendly staff. Doesn t take too long if you show up to order, but ordering online works great too since you can pay in advance and show up once it s ready.

The gluten free buns are soft and fluffy and not dry. The lactose free cheese option made my day!

Two seperate times I have stood in line patiently, only to have someone who called to order get cashed out and food. Is it pointless to order food in person, or is calling in priority?

Its good if you have half an hour to wait for a sub. Wouldnt recommend for a lunch break

Had a very good experience, friendliness from staff, all-around great atmosphere, to top it off the food was great Parking: Lots of parking, out front Wheelchair accessibility: Easy access, double doors, open area inside, low order counter

So slow if you walk in, but if you ordered by Uber etc. they do your sub first. 20 minute wait for a sun is ridiculous.

What started as a frustrating otherwise difficult situation ended well. Thanks to Regan: Supervisor on duty at the time. Regan took ownership of the problem and went over and beyond the call of duty to liaise with Uber eats to ensure I was dealt with fairly. She was friendly, polite, authoritative, yet professional in her delivery and handling of the situation. Regan is an asset to Firehouse in my opinion. Other staff were friendly and courteous as well. Love their beef brisket sub. Im hooked. Be very careful of using 3rd parties to place orders. Go directly to Firehouse website, call or visit stores in person.

Every time I go I say no pickle. Ive even tried getting it on the side for my wife to no avail. I shook my head vehemently today when asked if I wanted one. Got home and not only was there a pickle but it was across my uncovered sub. I had to cut off and throw out the contaminated part. Otherwise, the subs are excellent.

Always great1

I really enjoyed my sub, definitely be back to try another.

Good service great food. Well worth the extra money. Ill be sure to go again. Nice treat.

Awesome subs grate staff always happy to serve me good job fire house staff

Best subs in town. I feel like the time taken to complete an order is different at different times. There were times I had to wait a bit longer even though it wasnt crowded.

Great! Sandwich ...thank you

Great location but sometime they are busy and I find there qualify goes down..so hit them up in off peak times

Very poor customer service

Delicious!!!!

We ordered from firehouse subs for the first time today. Weve heard good things and we were inspired by how firehouse subs gives back to the community. I must say, these were the best subs weve ever had! This will be a regular place for us to eat now! Highly recommend.

Firehouse brisket sandwich was delicious!!

First time eating here, wonderful sandwich, nice fresh bread and toasted to perfection, this is my favorite sub place now, well worth the little extra money

I was in this evening for the second time now since they opened. The subs here are FANTASTIC! The only reason I didnt rate 5 stars is the size of the kids meal sub. Its TINY! My 5yr old was still hungry after he ate his.

OHMYGOSH yes please! Fresh, yummy, THEE BEST!

Very tasty & crunchy sub!

Excellent next level sub stop. I had the Hook and Ladder it was fantastic. Service could not have been better.

Addicting

I have been multiple times and it s been great, went today and I asked for lots of pickles and I think I had one piece of a pickle on one part of my sub. Then I asked for no onions and the sub I got had random couple of onions but also had peppers and whatever else too which isn t suppose to come with the sub I got. Sooo my guess is that they didn t clean the area and I guess I have to be thankful I wasn t allergic to any of those. Glad I spent $32 for that

Always satisfying! Same great food and experience as all other locations Ive visited. Keep it up!

Great food, great service. And as usual with firehouse they make significant contributions to first responders. Top shelf addition to the town.

Excellent subs. Reasonably priced

One of my favourite places to grab lunch, theyre brisket is awesome. But the prices are a bit high when buying multiples, could use some kind of deals to offset.

The subs are delicious but the process in which they are made is so slow. It takes over 20 mins to get a sub. Thats too long for a sub in my opinion.

Best subs in town with excellent service. Since opening in st thomas I havent bought a sub from anyone else. 10 stars

Over priced....

ABSOLUTELY HANDS DOWN THE BEST SUB I HAVE EVER HAD! HOOK AND LADDER ALL THE WAY!

Good subs

Quick & excellent service. their subs are delisous!! We walked in and out in 10 minutes.love the pickle on the side. Love the recycling sub box

Great subs. Love the beef brisket the most. Very satisfied.

Best subs ever. Costs more then other places but worth every cent.

Excellent quality but a little pricey.

Good eats im addicted to the meatball sub and i never eat meatball subs. I mean.. i long for them dam meaty cheasy saucy things Id eat my arm if it looked like one. Headed there now

Best subs in town!

Firehouse subs are just generally wonderful. Portions are so huge it s almost concerning when you finish a whole large sub to yourself just because of the sheer weight of it however, the pain afterwards is always worth it. This St. Thomas location is great. Staff were lovely on pick up. Lots of napkins and nicely packaged. My only suggestion would be a little less generous on the watery sauces - the last time I ordered from here my sandwich bread was pretty wet. Obviously I still ate it and it was delicious but it could ve been perfect with just a tad less moisture. 4/5 stars for now friends.

Great subs. Not as cheap as other places but you definitely get what you pay for. A portion of proceeds goes back into the funding of emergency services so youre getting a great meal and safer community.

Best subs in town, easy! And if you need a gluten free option, my wife raves that their bun is top notch. Management and staff are A++++ Amazing job...I just finished my large Italian and already want another. Dangerously delicious.

Subs are amazing here. But bring your check book!! Most expensive sub Ive ever had.

Really good veggie sandwich! Its very filling and not bland. Hook and ladder and Italian are great too.

Food is always fresh and consistent while the establishment itself is very clean and contains well trained staff members.

Tastiest subs ever. I love coming to firehouse, and this location in particular is the best, I don t normally write reviews but I really had to give a shoutout. The staff were super kind, quick (despite how busy it was), and were consistently washing their hands and following covid guidelines. Adam was great, super courteous and thorough with my order. Thanks for an A+ lunch! I ll be back :)

Its OK service could be better but firehouse subs are really tasty

Love this place but watch out for the Female Manager ( Emily) Usually they are super good but this time my husband went in for a custom sub asking for just Pepperoni and some veggies. The lady manager( Emily) argued with him (even though we have done it before) that she cant do that. She said you can not do custom subs which is completely untrue. So he ended up walking out with literally 3 pieces of Pepperoni. Which she said was fine.

Love the subs. Friendly crew. Always great

UPDATE: My previously difficult experience has since been reversed complely, the service was very accomodating and professional, Emily did a great job, thanks. Firstly, usually love Firehouse and this location; recent poor experiences center around difficulties in ordering a custom sandwich and will likely lead me to avoid this location in the future.

$12 for a tiny sub. Not enough meat for $12. Had to go hone and eat again. They also need to find a way to communicate better thru plexiglass I.e. a speaker and microphone setup would help alot

Good service good food worth my money will def go back when Im in town again. Quick and pleasent visit. The firefighting historical pics they have hanging up on the wall is a very nice touch!

Subs were great. Tasted like they should from this franchise. Floor was crazy stick near pop machine.

They make the best tasting subs, period. Please just dont forget to give your customers their food.

Use to go to London. So happy Firehouse came to St. Thomas. The Smokehouse Beef & Cheddar Brisket is the best sub ive ever eaten. When my American cousin heard we got one, hes like When i come to visit, thats the first place were going. Love the location too. Right by many stores. Thank you Firehouse. You rule!

Terrible service takes forever. Love firehouse subs but worst location on earth.

A very nice change and they have gotten better since they opened

besides the teenager at the counter acting like I was a thief for asking for extra cheese after I paid (I was fully intending to pay extra), the food was amazing and still deserves a 5 star. I dont intend to lower my rating because of 1 lousy worker. will definitely come again :)

Very tasty subs, unlike any other

Delicious addition to St. Thomas, no question. Definitely not your average sub sandwiches here. Plenty of menu (and size) choices. This new location just opened, and is busy. Youll likely have a short wait as folks line up to get their food to go. No eat-in options here for now but plenty of parking for in-car munching or take-away.

Awesome staff. Awesome food. My new favorite sub place.

Excellent, best new york steamer sub , very good my new sub place yummy... one suggestion it is very noisey in there , music very load needs to be turned down , high ceilings makes it echo even more.... it hard to hear your staff .... thank you

Top notch sandwich Order on line or be prepared to wait in line this place is POPULAR and for good *hook and ladder*

Excellent service....excellent food. Great place!

I enjoyed the grilled chicken sub. This was the best sub I have ever had! This is an excellent addition to St Thomas. Welcome.

My first trip to Firehouse Subs occurred on October 1 and was I pleasantly surprised! I was greeted by a wonderful cashier by the name of Arielle so well-informed and efficient and as this was my first time ordering a sub I had no clue what I wanted. She walked me through the menu answering all my questions and making suggestions. I finally settled on a medium hook and ladder because as Airelle indicated that was the best value for my money (I was going to get a small). Also I m a bit fussy ( I don t like melted cheese ) but hot meat sounded yummy, they indicated that would not be problem! MY sub was made exactly to my specifications and was it delicious absolutely the best sub I have ever had. So thank you Firehouse subs I wish you much success and your staff were efficient, informed, and delightful. I ll be back!

Great service friendly staff and amazing Subs.

Delicious food. Fast & friendly service. Spacious and well laid out floor plan.

Best sandwiches around!!!

Best subs you can get, consistently delicious.

Nice to have another food option in St Thomas. This Firehouse location definitely lives up to expectations.

Probably the best sub Ive ever had

Just opened in St thomas very good sub lots of meat would go back for sure

0nline order and pickup works well. Friendly staff great quality food.

The BBQ beef brisket is a must try. Love their subs!

Once you had one you dont want to stop lol

Every time I go, I order something different and Ive loved them all. The gluten free bun is pretty good too and doesnt fall apart like so many other.

Nice change ! Great subs

Great Service ! Love hearing 10-12 (Welcome to firehouse) when I walk in ! Fav Sub Turkey Bacon Ranch

It is expensive but it is a very tasty sub ... they give you tons of meat on there you are getting what you pay for and the staff are stellar ... definitely one of my favourite places ...they have ruined me for Subway forever

Steal it

Delicious. I love seeing the different murals at each location.

I absolutely love this place. My husband and I always go here wherever we visit family

Pick a specialty sub instead of making your own. Love the steamed meat.

You need to get the kinks worked out filling okay but bread soggy . That being said will try again perhaps in a couple of months.

Delicious, great variety and lots of ingredients on it.

Fantastic like always! So glad they decided to put a Firehouse subs in St Thomas. Best subs in town

Amazing subs, always forget that yummy picky on side

So delicious!

Good service, fast and great subs

I go to support the first responders. If thats not your thing, then their sandwiches are probably the best of all the local sub shops.

First time ordering from this location and it will be my last. Food was great but half of what I ordered and paid for was missing and when we questioned our order we were told our combos didn t come with drinks when my receipt stated otherwise. So I guess enjoy your tip...

Amazing sub, was surprised that it took so long to make, with only a few customers. But will def go back again.

Firehouse has the best subs, but they are way to slow. Next time I will try ordering a head.

Subs are great but the service is painstakingly slow, particularly when you consider how many staff are working.

Food tastes great, but expensive.

Best subs around and very filling

This place rocks gooood subs

Nice

I regret not getting a large

Great service and Amazing subs

If you have a hankering for a good sandwich than this is the best place in town.

Great subs!! Fantastic price and staff are friendly.

Ordered some Sub Platters for our staff lunch - absolutely delicious! Wonderful assistance from Jenna!

Ordered online and they didnt send a juice or the cookie (which cost me extra for some reason) with the kids meal