Osmow's Shawarma in St Thomas

Osmows is a great establishment! it has great food and quick service. I appreciate the kindness and smiles of the workers. I recommend the chicken shawarma poutine to anyone who asks!

Friendly staff and amazing quality everytime!

The staffs are good and accommodating food is great price is good and it s my favourite food in terms of shawarma!!

Amazing food and good customer service! Definitely recommend

Good experience

Good food and service

The food and their customers service was good

So yummy!! Love the Philly Cheese Fries!!

Very good taste Karan did a phenomenal job and very nice service .. Full marks on cleanliness and helping nature of the employees.. Must go

Yummy

Great food as always and awesome service by Karan

Nice food and a great experience. The service of Karan was really good

I got the lamb rice box and absolutely enjoyed it. Great staff, clean environment. Definitely recommend!

Awesome atmosphere, I always feel welcomed and the food never disappoints!!!!

Shawarma taste good but there hot sauce that they serve taste so bad its just chilli powder or paprika powder mix with water i think. They need to find something better.

Lovely food Parking: Amazing Food : 5/5 Recommended dishes

Chicken on The Rocks with Crispy Chicken Bites

Good food served fast

Food tastes excellent, large servings, and the guys working there are always friendly.

The shawarma was so delicious and tender The portion sizes were generous , and the prices were very reasonable..the staffs were welcoming..must visit spot

Delicious food and great service

Great food and great service!

Awesome food and service

Vegetarian options: Beyond meat is not that similar to meat Improve your flavours please Osmows used to be good Now ehh I don t like it that much The new items are blekh

The staff is so friendly especially the supervisor of the store her name is raja he was so friendly and the service is too fast to you don t need wait long

Awesome service and quality food

Good environment with good customer service

Great people & great food thank you & GOD bless

Very nice experience.

Amazing friendly staff and good food!

Good serves

Great customer service by Karan and great food quality.

Terrible! Ordered combo, didnt get the drink...called and just kept hearing sorry!

I went in there on Shawarma day, the customer service was awesome. The food was very yummy!!! Highly recommended, especially the staff working over here is super friendly.

Good food

Very great customer service and the food was fantastic

Aarish helped me with my Order and was so generous and kind. I recommend osmows !! Food

first time trying osmows, the food itself was not bad but in no way should it take 20 mins to make 1 shawarma wrap, ridiculous, do better.

great portions everytime

Very very yummy

Very friendly staff, very good food, I always enjoy it

Great place

Unfortunately the saj wraps are not what they used to be, way less toppings and meat. My wrap today was very disappointing, about an inch on each end of the wrap was completely empty. Only reason I come back is for the hot sauce.

Very clean and well kept. The food was fresh, and portions were generous. Will surely visit again :) Vegetarian options: Falafel, salads

Really good food and people specially shahwez

My partner & I s go to for take-out! Never had a bad experience here. Probably went close to 20 times now, the employees are recognizing me now, haha! The food is delish - personally I love the beyond steak on rice, fries, and the fattoush salad (or even the oz box)! The regular is an excellent portion and I get that, my partner is quite stuffed off the large (and he loves the mixed poutines). I tolerate spice well and get the medium or hot spice level. If I m not feeling as hungry I ll get 5 piece falafel with a side salad. I love this place, and will always!

Customer service is so bad here, employees are into calls while taking orders and it ended up in wrong order

Amazing food staff is awesome

Amazing customer service and tasty food. Raja is very friendly and nice! Keep up the good work! Thank you for exceptional service today!

Great Food This is not our first time but unfortunately you wish to use 3rd party apps to deliver your food By using 3rd party apps you are sacrificing your names, quality and reputation. I get it the Door Dash driver had to wait for my food but the driver gets my food then goes to another drop off ahead of me- then sits at that location for 20 min-why sit at residential address for that time while my food gets cold beyond even being edible It s easy to blame Door Dash but they are killing your business You have great food but just stop using 3rd party apps

this was the bomb not even lying

Places needs to cook their fries the whole way through lol. Always look almost white and soggy, no crunch. Also forgot hot sauce after asking for medium hot sauce. Everyone had AirPods in just chilling.

Good food, good staff. If you are hungry, this is your place

I love this place. My go-to is the Beyond Steak On The Rocks and its incredible. I like that they switched from regular Beyond Meat to Beyond Steak, its the only place Ive seen the steak advertised. The staff also ask if I want the vegan sauce every time, which I appreciate. Vegetarian options: They have Beyond Steak, as well as Falafel. Ive never had the falafel as I dont like cilantro, but the beyond steak is wonderful. The regular garlic sauce is NOT vegan, not sure what makes it not vegan however. Likely some sort of dairy is my guess. They do have a vegan version though and you hardly notice the difference when its mixed with all the other flavours in the dish.

Highly recommended! Polite staff

Poor Service

Food was hot and delicious. Portions are good.

Amazing food!

Fantastic quality, great service!

Great food great service.

Took 10 minutes for someone to come out of the back, he was on his phone the whole time, answered the story phone with him gloved hand and continued to make food with the same gloved hand. Was not impressed which sucks as Ive loved this location the last few times Ive went.

Good food, great portions, decent price. Hopefully, the managers can find better staff. Will be back just for the food. Not the service.

Never had a bad experience, food is great!

Best experience ever! Parking: Park at the door and walk in. Food : 5/5 |

Love it here food is great. Parking: Easy parking Food : 5/5 |

Chicken on rocks is the best here

Good taste and good experience Vegetarian options: Falafel is the best option for vegetarian Food : 5/5 |

Very tasty food!

Great quality food and excellent service! Parking: Lots of parking spots Kid-friendliness: Very kid friendly

Salad was pretty chintzy with one tomato and no fried pita in the fattoush ... and lets at least try to fill it to the top of the take out container. Medium Spice is waaay too hot. Ruined the flavor of the overall meal. Hummus is very dry, no lemon, paprika or olive oil on top. Any other shawarma place we have ever been to has included pickles, turnip and parsley etc , at no extra cost ... Disappointed!

Osmows never disappoints, always lots of flavor and sauce!! My fav place!!

Normally this is one of my favourite take out locations, but today really wasn t their day. They were highly disorganized and our order took 40 minutes before it was ready. Very disappointed in the wait as normally it takes 10 minutes at most. The staff were not working together and items from multiple orders were being mixed together. When we got home and began eating the food, the orders weren t correct. Overall a very bad experience.

Food was delish staff not overly helpful when deciding. It was interesting yo watch them cook though. Would reccomend

Food comes with excellent quality and packing.Highly recommend to have something from here.

Love Osmows everywhere. This place is no exception

Falafel Saj was good. Medium spice was hot for me but the flavor of the pita was good. I felt they couldve put more ingredients in the wrap.

We had the combo for 2 and thoroughly enjoyed the meal. Chicken & rice was excellent, the wrap was plentiful, the salad was good and all this came with choice of beverages.

Chicken Shawarma Poutine!!!

Kid-friendliness: Took my kid Robert and they helped him so well

Staff is friendly and the chicken shawarma wrap is awesome here. Please do try that out and the variety of menu is great.

Best shawarma ever Ps not saying this cuz the Diet Coke

good shwama and falafel

Taste really good much more flavor

Looks yummy ! Highly recommended place at st. Thomas.

Love the lamb on rice!!!!

Great food awesome staff

It was decent. Nothing to write home to mom about. Standard run of the mill fast-food type shwarmas.

very poor service resturant took forever didnt even get my food first and last time ording this garbage

Vegan options are great.

I usually order through skip but I stopped in today. Staff was nice and food was as good as always

Quick service and tasty meal! Would recommend!

This place makes my favorite shawarma in town, it s incredible Though I do have one major complaint. I often pay for a super so I get a bigger shawarma but the super varies in size greatly between orders. Sometimes it s what I feel a super should be, other times it s just a regular size but wrapped in two flatbreads instead of one I still love this place but if I m paying 15$ for a bigger shawarma I expect it to contain more than just an extra flatbread. That s my only complaint, other than that the food is incredible here!

Foods always good but why is it that every single time I call ahead, they give me a time and I arrive at that time that the food is never ready and I have to wait 5 to 10 minutes.... like thats super annoying. My only complaint.

I really like this place

I find some Osmows to be better than others, ive been going since the OG location in streetsville. This is one of the good locations, one of my fav spots. Love the chicken on the sticks and the saj wraps

Fast Quality Service

Ive eaten here a few times. I was VERY hungry today, ordered a chicken wrap and a Osmows special with the works minus olives. Both were LOADED with olives. I threw out the food I was waiting to eat.

They could not deliver to my location

Excellent service and food Vegetarian options: Filafel Food : 5/5 |

Really bad food quality- not authentic. Id be surprised if the beef was real beef... its all ground up with a red pepper flake and black flecks I had to pick out of my teeth. The rice, as someone else mentioned, was parboiled and had no real flavor and it was chewy, with no real spice or parsley on it. The shawarmas do not come with hummus... everything is basically a really cheap food quality sold at top dollar amount. Disappointing, to say the least... I had called the store back, after getting take out, and having expressed my disappointment with the beef shawarma that wasnt a real roast beef texture, as Ive been eating middle eastern food for almost 20 years. The man I spoke to took my information and said come back to the store for a refund. When I got there, I was quite embarrassed to be informed they dont have a refund policy... this was after having worked all day and I was exhausted and Id had someone drive me to the store. Id had all my food prepped in a bag, with the rice, and my receipt, expecting to return it and be happy and had to wait for not one but 3 calls to the manager, just to be informed Id get a free replacement, and they demanded my used shawarma back before giving me the falafel wrap I had opted for which was weird, as I was prepped to give it back but they didnt take it at first and Id already brought it back to my vehicle. At that point, I felt uncomfortable and I asked the male friend driver to go in to speak to the gentlemen who were handling the situation and they informed him they wanted my half-eaten food item back. Again, the young man said hed call the manager and my friend said hed speak to the manager himself. I insisted Id throw it away myself... but at that point, the two gentlemen turned their backs on us and began talking in a different language. They made me feel like I was trying to scam them for a free food item on their menu, when they wouldnt even return my money for the first item I was unhappy with they had promised. When my friend spoke to them and questioned them on why they wont refund me but they wanted the food item back, the young man made my falafel wrap for me... it was a very strange experience... 3 calls to the manager altogether on their part, who was the one who had insisted on the half-eaten shawarma back, which to me is unhygenic, in a place that handles food. I will never go back there and I will never recommend them to anyone. Ive attached pictures of the low quality falafel I received which tastes like a fried paste instead of real chick peas and the flecks of something I pulled out of the beef. Im used to the Barakat, Sammys, and other establishments that actually make real middle eastern food. Im very saddened as I dont often write reviews, and very rarely, negative ones at that. In reading the reviews, where people have mentioned their bad experiences with the food, there is some generic reply thats copied and pasted that says their food quality is their utmost priority... in my opinion, its not, and how I was treated was utterly ridiculous and I wasted my time, going back to the store to get some refund that didnt exist. I also wont be contacting head office, as some of their other generic replies to their customers insist they do- Im not interested in wasting any more of my time with this establishment. Ive put my review out here to warn others that if youre unhappy with their food, they dont stand behind their quality food promise at all.

Nice place to eat in between your break at walmart

Excellent food! Will be back.

Every time we go we get less and less food. Osmows usually has large portions but never in St thomas. I had 4 tiny falafel on a pitiful salad with entirely much sauce ( looked like stew). I couldnt eat it, I took it back and they said they have a NO REFUND policy. My wife is disappointed with hers tonight as well.

Shawarma poutine

Almost didn t go in because of a pair of men smoking right outside the door. I assumed they were delivery drivers. A couple minutes later they came inside and starting telling the staff what to do. Turns out they were probably the owners what a lovely welcome to your shop. Food wasn t that great . Not going to put Shelby s out of business anytime soon. Hot sauce is very vinegar based which infiltrates the entire dish. Yuck.

Food

Amazing, friendly staff!! Would recommend!

I m a regular at Osmows and it does not disappoint! Love Osmows!

This is my go to place for falafel. They always use the fresh ingredients and make it perfect.

Great food, fast service, clean place!

Went there Sunday with brother and boyfriend for lunch. The people were super nice. I dont eat meat so I just got a wrap with veggies, and as I always have a hit and miss of falafels, had it on the side. Definitely next time will get the Falafel wrap! The falafels were amazingly good! Especially with the garlic sauce. Also, if you like spicy DEFINITELY ask for a little sample as it is quite hot. I got a little and needed to use the garlic sauce to tame it. Boyfriend got the beef and rice and he said it was really good, and brother got the lamb on salad, really enjoyed it! Definitely will be coming back.

Best chicken shawarma rap in town

Good experience at osmows, best chicken sawarma.

Food to spicy, even though I ordered light spice Service was good. Past best before date milk products in cooler. Kid-friendliness: Colourful atmosphere and smaller portion sizes.

Good food a lot of chicken

Beef on the rocks amazing

best chicken shawarma in town, love it

Best chicken shawarma poutine in town, good customer service

Today I tried falafe on the rocks with garlic souce, it s amazing love it

Hey there. Today I tried lamp shawarma poutine and it was amazing and the best thing about the restaurant is cleanness. Thank you for your amazing food and your supportive staff.

Amazing customer service and tasty food always upto the expectations.

Awesome service

It was really good food would recommended to others, the service was excellent!

Food was so good and atmosphere

Always hits the spot. Best falafel place in town.

Delicious food!

We stopped in for a quick meal. Ww were not disappointed! We shared a chicken swarama wrap with very tasty fries and a cold drink. Congratulations! Food

I was so impressed with my Lunch today! I tried the Chicken on vegetables .I finished my whole meal and was so impressed with the quality of the food and the short amount of time it took to receive it. I will definitely be back

Food was excellent, staff was friendly. Natasha made my chicken shawarma and it was amazing

Good place and good food, portion sizes are big. Enjoyed the food, good flavor

Food was very yummy

Can t go wrong with chicken on the rocks smothered in delicious garlic sauce and some awesome spice.

Parking: St Thomas Food

I ve been going here for a while but won t be returning. I watched the skinnier worker take out garbage without gloves then come in and hop behind the counter after taking the bin in. There was a point where he wheeled the empty bin to the staff only area and came back out, so he either washed his hands for literally less than ten seconds, which I m not banking on, or just didn t wash at all. If your food has a little extra flavour on the night maybe garbage hands made it for you.

Love the chicken shawarma on the rox

Nice place. Excellent service and delicious meal!!!

Raja is a great cook, had a wonderful meal.

Overall a great experience specially the staff.

If you want spicy food, hands down this is the place to go. Though trust me, its not to be underestimated. The medium heat sears the tongue with food on the rocks (rice), and theres still 3 heat levels above that

Wonderful

Tasty

I loveeee osmows!! Even from the first time I tried it I fell in love with the food. It is served fresh and warm and the food is such a great price! The medium alone keeps me full for hours and they re so generous with their portions. 10/10 for sure!

Great shawarmas and excellent service

Always great service from this store.

Tried Falafel And it was best ever I eat Vegetarian options: There are veggie balls you get with hummus and yummie salad

0.85 for hummus lol other places give for free.

My favourite osmows location in Ontario

Great service and food is consistently good

Great food, except the lamb. The meat was fried until it looked like ground beef, I was disappointed. But the chicken was a hit.

Son introduced it to me, Never left hungry, A great serving. Content belly. Parking: Shared Building, Gas etc, Tight busy. Be alert. Food : 5/5 |

Fantastic

love this place

Wait 40 minutes for my food (even the people that ordered after me got there food first) the beef was overcooked and chewy the sauces tasted like vinegar and rice soggy I took two bites and couldn t force it down, when I went back they told me they have a NO RE-FOUND POLICY my partner wasn t impressed with hers either

Really good !

Food is pretty good! Wish their garlic sauce was more like other shawarma places. Their s is too liquid-based for my liking.

Its nice but wasnt a fan. Didnt have a lot of spices or flavour.

Vegetarian options: They were awesome Food

Tried different locations specially the one in streetsville always disappoints you, quantity of food and quality of the meat is wayyyy less than competitors, not recommending the streetsville location for sure

Best place to get food, always good quality and generous portion sizes

Awesome food!

The restaurant is clean and comfortable. The staff is friendly with good customer services. I will suggest you to give it a try.

Love this place large chicken on stixs white sauce hot sauce with feta cheese

Great place, delicious food Full recommended Food

Ive never had a worse experience with a food service establishment. I placed an order online at 10 20 PM (google states the restaurant was open until 12 AM) they accepted payment and sent me confirmation texts and a time to pick up. I go there, its closed. I call the next day and explained and asked for them to make my order, the employee told me it would be ready in 20-30 minutes. When I get there, NOTHING is made. The employee tells me this isnt their problem, and to call door dash (I did not place the order on door dash). I asked why he told me to come and that he would make my order, and why he didnt contact me if he wasnt going to. This is the second time they wasted my time and gas and provided nothing- not even apologies. I spoke to the manager who did nothing to resolve the issue and pushed me off to head office. Truly the worst customer service I could imagine. I had screaming, hungry children at home and wasted my night attempting to reason with the manager. This franchise has no accountability and will do absolutely nothing to accommodate you for their mistakes and will never have my business again.

Best Chicken Shawarma Poutine!

Delicious food, less than attentive staff