KFC in Steinbach

We ordered 2 of the Thursday specials...by the time we got home approx 15 minutes...the boxes were broken through because of the grease and it had gone through the bags...plus 3 of our pieces were raw....had to wait 20 minutes for the chicken as well. Just be careful when ordering from there. Very disappointing.

Got my food fresh and hot

All the staff were very nice, hospitable, and provided fast and superb service!

Out of chicken at 8:30

Saw an employee eating on her supper break with her work gloves still on.Touched her nose several times and then went back to work.We will not be back there.

Always amazing

great service Parking: Lots Kid-friendliness: Warm greetings

I had a good experience with their service, the employees are polite and the food was delicious!

One of the best kfc we will back for sure

One of the best was there with family today was great visit thanks to everyone and thanks to the Manager be back soon

Terrible service, long wait times. Tried to order chicken, was told it would be a 25 minute wait... for chicken at a fast food chicken restaurant.

the service was horible amd me and my 2 brothers needed to use the bathroom and took ove a half hour before the put new toilet paper in the mens wasbroom and by the time we where done eating and ready to go they still didnt replace the toilet paper and they gave us napkins to use instead

We didnt go in but the chicken, fries and gravy was very good.

The chicken here is never crispy and it wasnt again. They keep putting the cold salads in with the hot food so the the salads are warm by the time you drive 1/2hr home big chance of food poisoning

Not a good quality i got there its poor

I thought I would give them another try since there is only so many food places in steinbach. I order a 12 piece. And only received 10. I call and talked to the manager and she called me a lier and she said she packed it her self. And again I said then you are wrong. I know how to count to 12 and I only have 10. And still she starts yelling in Filippo. And continue to argue with me. I spent 60 on dinner tonight only to get ripped off and insulted. Please everyone say away from this place untill they get new managers that women is unstable and rude. And should not be managing anything if she cant count to 12.

I really loved this restaurant

awesome food, fresh, and now 24 / 7. Great job Beverley and staff. Food

Small, cramped store. There was a dead rat smell near the soda machine. Chicken tasted old. We took home the brownies only to find out they ve expired 4 months ago! Parking: No one else was there.

The only consistent thing here is that they get the order wrong every time

Love the chicken there here in town, but literally a 25% increase in prices from 6-8 months ago. When the ultimate chicken chicken sandwhich launched the box set was 15.70 or so, now its 20.70. Thats before tax. Theres zero reason yall needed to add that much inflation. Lower your damn prices! Youre a fast food establishment. Not a dine in 3+ star restaurant.

I love kfc

Food is just ok. Expect to wait 30 mins. Even burger King has it down better already.

Great food

Slow as hell slowest place in steinbach ordered $20 word of food and waited 15 minutes be ready to wait.

Good

Food is absolutely delicious. Better than Popeyes for sure. Restaurant was clean. Had a little bit of a wait for the food but other than that great experience.

Chicken was good, pop was warm and flat, no ice in machine, felt dirty inside, very little sauce options. Staff was very nice!

The Steinbach location use to be a good place to dine but my recent experience changed that. Got a 9 piece meal and when we got home all we received was drum sticks and wings, and the fries were only filled half way. Might time to properly train your staff or change it up. You can do better.

Day in day out, pound for pound worst restaurant in steinbach. Consistently slow, not getting what I ordered, not having what s on the menu, flat warm soft drinks. Every time I give it another chance they manage to lower the bar. Please be better.

Such a nice place to visit.

Very disappointing, cold over cooked fries, the big crunch is now the size of a jr chicken sandwich and they couldnt be bothered to fill the drinks to the top.

Slow service food is good

Absolutely gross cold and old.

Fries tasted like cardboard, chicken tasted like styrofoam, soda tasted like soap but the ketchup was good I guess

Kid-friendliness: It was Below my expectation Food

Bought the 14 piece box. 10 of those pieces was small drumsticks. Pathetic.

Friendly service. Fast preparation during a busy time of day. Thanks!!

They are very inconsistent with speed . Not sure if its due to having new ppl working there often or what ..

Order a bucket of chicken and had only thighs and legs. Chicken looked like it was double cooked. I tried calling and no one answers the phone there. Won t be back!! Good luck staying in business, it won t last long. Read the reviews they re all like this. Don t waste money here.

Loser place cant even open doors before noon........coupons expire morning of the specified date.....not at the end of the business day like any real business...... debit machines would not work at noon so 5 vehicles in the drive thru were not able to get food after church ........if I could give 1/4 star that would still be too much!

This KFC has gone down the tubes, and waits are why to long,running out of stuff,never has anything ready u would think that at dinner time things would be ready,and now they charge for any little changes to your order ie: wings over drums ,in the last to time extra crispy NEVER ready why have it if u have to wait 45 min to get it horrible OFF THE DINNER MENU, going to Marry browns

Food i ordered was very greasy. The gentleman taking my order was pleasant and helpful however the person calling out orders was illegible by couple of us waiting Food

Staff was friendly and nice

What a great location very clean lots of parking lots of places to sit to eat inside very well staffed lots of good people working here I have to give it definitely a five star rating,, The food was fresh and extremely good I like the prices and all the discounts they have at this location with the coupons and the specials will come here time and time again they make you feel like family

If I could give 0 stars I would. Everytime I come to this particular KFC l, there is always an issue. One time it was a 45 minute wait for a 9 piece bucket chicken meal, meanwhile there were only 3 cars ahead of me. I thought this was supposed to be a fast food restaurant? Second time, same order but they only had dark meat. No white meat at all. Oh, and there was still a wait with only myself in the drive through. How this place runs is beyond me. Will not try to go back there again.

It was freezing cold in the building when we got rhere Hut the Mgr adjusted the temperature when we asked which was very nice of him. The chicken sandwich was excellent. The chicken itself was very greasy and lacked flavor. The gravy was runny and also lacked flavor. Its been this way for the last few visits. Theres a few other places in Steinbach to get chicken so I think well go somewhere else for our next meal out.

We ordered the boneless bucket as well as a poutine a few weeks ago and it was great. Got what we paid for. Now we got the same order tonight and it was horrible the bucket was under half full, and everything was cold and the chicken bites were soggy, my poutine was absolutely DISGUSTING, it had more gravy then fries basically a soup it was so mushy. And to add to my frustration the guy that apparently made our order, said that when they cook the chicken and box it it shrinks.....well tell me this how did it shrink to ight but few weeks ago it was a full box!! They said the most they could do is have us order a new order of it and pay of course and open the box infront of them! w WE WILL NOT BE spending any more of our money at the steinbach kfc. Disgusting food.definately not worth what we paid!

I ordered a 2 piece meal and asked for a piece of white meat instead of having both brown. When I got home and opened the bag they had given me a WING for white meat! May as well have just asked for bones. Very disappointing. I think I had to pay extra for the white meat. What a rip off.

Friendly staff.. clean and comfortable environment

Fries werent even warm. Chicken not as juicy as Im used to. WILL NOT go back. Im sure the fries were sitting there a while.

They always take the time to make the experience a little extra special for my son. Amazing staff, my son absolutely loves their poutine fill-up. Food

Alright, rewriting this review. Several times in a row now I have gone to this KFC--what on earth did you do to the chicken? It is bone dry, hardly any meat on the bone, and overcooked. Several visits and each time the chicken has been absolutely horrible. It will be a long time before I give this location another chance. As for the macaroni salad and coleslaw, that is perfect, but please, no more dry and old chicken.

Not fresh and super oily chicken. Needs major improvement on the food. Its ok to not hit it every time, but to miss it every time.. No! Presently Chicken Chef beats this place by far.

They didnt have the deal of the day but they did substitute a wrap for it the chicken was crispy not soggy and greasy the girl was patient and pleasant the wait was not too long Parking: I needed a shady spot since I had my doggy in the vehicle. Found a nice spot right in front had a small picnic bench and nice Kentucky blue grass with no weeds!

Good Quality thats expected from a chain franchise. But $3.00 average for a piece of chicken seems rather high .

Every time I go to kfc all of the staff are so kind. The dining is so clean, they have a very fast service, the food is good and hot and they provide the condiments the customers needed. Kid-friendliness: They gave my son a cookie and they made conversation with us.

After getting home with my food I discovered the sandwich was completely wrong, there always seems to be an issue here and I ve spoken with other customers and some of their stories are worse than mine. So this is my last time going here, even though this is the closest restaurant to my house I choose to go farther now because it s just not worth the headache of dealing with this place. I was an RM for years and it s just depressing going in there so I don t know how the manager of this place does it, or maybe the manager of it isn t involved much at all which would make sense for why it is the way it is. It s just sad.

They dont seem to have the product they advertise. And dont offer to give a substitute in its place. They let you walk out.

August 28, 2023 Awesome, one-of-a-kind customer service from Priya! I won t go into details but all I can say is she deserves a raise! Will come back a lot more than I should because of her. She is the definition of 5 star customer service! Thanks, Priya and team!

Tasted like KFC

food is what it is. Service is terrible. How do you run out of chicken at 530. Then tell me me it will be 7 mins and after 20 mins youve lost my order. whoever is the manager of this clown show needs to go back to kfc school.

Prices at KFC are crazy. Even with coupons and in-app deals, the cost for a family to eat there is sky high. Might as well go to a sit-down restaurant. Covid-19 has passed, yet the insane markups and price gouging continues everywhere.

Took forever to get my food but it was fresh so definitely A+ on that!

The chicken nuggets are so tiny they popcorn chicken with extra breading to mKe them look like nuggets they not worth $8 for 6 money scam this kfc is doing only reason they can get way with it only one here in steinbach

This place never disappoints when it comes to waiting 15-20 mins for your food. Every single time.

It was good

Food was subpar, drinks were warm for the 2 options they had, no ice. Interior was fine but for $39 expected way more

Pre ordered by phone. Still had to wait nearly 15 minutes once I arrived for pickup. Other than that, it was good Im

Awful customer service, I had to wait 45 minutes for my chicken after being told it would be a 15 minute wait, after waiting I get told they don t have half my order and it needs to be substituted. Instead of gravy I get coleslaw and instead of tenders I get popcorn chicken. They couldn t have told me that when I first ordered? The people behind the counter were incredibly rude, incredibly high price for bad food and incredibly bad customer service. Just go to Mary Browns or Chicas chicken, save yourself the disappointment of Steinbach s KFC.

Grandparents went through drive through waited half a hour in the parking area where told and wasnt even to busy and didnt even start their order when they went in to check then an employee followed my grandmother to their truck even after they already paid for their meal food wasnt even cooked properly

Its alright spicy wings are not spicy, and coleslaw only comes in small or large.

1of the better tasting fast food places for fried chicken

Finger lickin Good

There is chicken at this place and it is for sale and can by consumed by those who purchased it

Food was not fresh fries were cold

I love KFC... From anywhere else but steinbach. If I eat here, I try to order first thing when they open, because it is the ONLY time the food is good and fresh. Ive had old food, overly greasy, soggy food here, but today took the cake. I got 4 chicken sandwiches. 2 of them, the zinger chicken was so overfried and dry it was barely edible, and so hard it was impossible to chew. The other 2, double tender sandwiches, were smothered in gravy that I never ordered, and had no place being on a chicken sandwich with lettuce. Ive placed multiple complaints and nothing ever changes there. Although drowning my sandwich in gravy was likely a simple error, I always assume they dont practice adequate food handling, because every other KFC Ive eaten at is excellent, and there is just no good reason for soggy, old food. Will be a while before I give this place a chance again. Doesnt even make sense how theyve been consistently bad for so long.

Worker was obviously new. The brownies they gave me were frozen solid. The chicken. Also tasted a little old. Otherwise it was okay :)

Its KFC. Its good but salty as heck.

Great food. Very patient at drive thru.

I like this location for KFC the food is always fresh. I find you have to wait awhile for your chicken though. Staff are pleasant to deal with.

tasty food

Service was OK and food ok

Haven t been here in a few years and this experience was just as disappointing. 3 piece chicken with no sides. Wouldn t have been as bad but the chicken was pretty disappointing

They left out an item from my order but made it right on my next visit with a free meal!

Clean restaurant and friendly staff. Big Crunch chicken sandwich could use a facelift, was more like a plain chicken burger.

I have just spent 40 minutes sat after going in the Drive-Thru waiting for a four piece chicken dinner and then when it arrived it was all dark meat with gravy instead of fries. No apology, was told I ordered it. I complained and asked for a refund. The guy just argued about it. I dont know what has happened to customer service but they took it to a whole new dimension. maybe Ill lose a few pounds by not visiting there anymore, my gastank is a whole lot lighter too from the wait.

One of the worst food experiences Ive had in a while, unfortunately. We had ordered 2 large fries (One included in a combo bucket, the other an extra). We went home to eat, only to find out they forgot one. We called them to let them know, and they responded with Well, we put 2 fries in there. Uh.. no, you didnt. The person we talked to was rude, and didnt listen to us at all. Very frustrating.

Normally I quite like KFC, todays 6 piece chicken meal was exceptionally bad. Chicken was severely overcooked, desiccated rock hard and overall very unpleasant. There was also something off with the coleslaw but on upside the fries were fine. I cant believe I paid $30 bucks for this non edible chicken meal. I am actually quite shocked that they would serve something like this. Sadly I will have to give Steinbach KFC a wide birth in the future.

Quality has gone downhill. Everyone I know misses the old gravy and fries recipe. Really too bad. They also take a long time to bring out food. They dont seem very prepared.

Weird drive thru

Guy at front counter is really nice and sandwiches were fresh.

Great chicken

Ordered a 4 pce meal. The chicken,fries and gravy was great but when did they start putting carrot cubes in the Cole slaw. STOP stay with the original Cole slaw.

The Colonel is apparently breeding miniature chickens. I should have taken a picture of the bucket. It was half full because the pieces were incredibly small. This had happened before as well but the kids wanted fried chicken. Never again. $50 for nothing. Have had issues with being shorted gravy, waitibg long periods of time. No compensation for mistakes, being given too much dark and not enough white in the mix. It just goes on. I wont be going back anytime soon as there is an actual Canadian competitor in town now who has huge, flavourful chicken.

No fries,No lettuce,No spoon or fork why still have the open sign

I guess less people working due to Halloween. But food was good tho

Took 35mins for our food and they kept serving drivethrew and not us so upsetting

A drive through experience shouldnt be taking 45 minutes. This place blows for service lmao

Was very delicious!

Its greasy goodness but chicken was a bit too oily

Popcorn chicken be bussin

Terrible service, slowest fast food place in steinbach hands down

Not a good portion for family size and very expensive

The worst ever

Great deals

Good food and clean

Great place for a quick meal, very filling and cant beat the recipe for fried chicken.

Great service and fast! Always have had good quality here. A few times I ve been missing a dip or something minor but otherwise it s been great.

Really good food at a fair price. I really like the online ordering experience.

So not sure what happen here but when the new location was opened the chicken is horrible, soft old meat. Not a great location to visit. Now fries are good and 2 stars for that

Love the Chicken Bowles

Got the popcorn chicken bowls. They are inexpensive, tasty, and a good value.

Fast and concise service, food is great as always.

Unfortunately the quality has gone downhill. Poor customer service too.

Not too impressed

Friendly service and delicious food.

Love this place the popcorn chicken is the best

Very very good

Delicious Chicken, but I don t like the fries at all, there not crunchy and not enough salt.

The best chicken tenders. Large, crispy and juicy inside. Great price of 10 for $10.

Clean, friendly but wait times are ridiculous. 15 min wait on chicken at noon. And thats 80% of the time on sundays. Already annoyed might have to stop going here. Was there at 7pm. Prime supper time. No white meat, and long wait times. Poor Management.

Fast friendly and good

Waited 40 min for a combo.. Horrible service

Chicken was trenched in oil the worst Ive ever had and it left a layer of oil in the bucket .not good .

We normally enjoy KFC, however had a take out meal from this location, and it was very gross. Figure something was wrong with the food. Ended up getting rid of a bunch of it.

Ordered a 12 piece chicken bucket and the pieces were all very greasy! It was as if they refried some of their old chicken pieces. It had a very bad after taste! Disappointing!

Not generally a fan of KFC, but surprisingly, the chicken and fries weren t greasy feeling at all. The gravy wasn t even too salty. I had a heck of a time ordering online while in the store so I could get the online meal deals. Not the stores fault, but it lost a star based solely on that. The staff and manager were beyond pleasant and helpful.

Fast and courteous

Friendly service

Great

Asked for no wings, got wings, taste seemed a little off and the meat was on the dry side. Needed to ask for condiments, plates, and salt.

It was ok , just really small for seating if you plan on dinning in.

Was good, but where was the taco bell?!?!

Delicious chicken.

Gnarly

Great food good service

Chicken was dryed out and tasted like it had been sitting for a couple days, and I hate the paper straws.

Greasy greasy chicken. Gravy missed on order and had to pay a 2nd transaction even though they forgot to add it.

The restuarant didnt have french fries, lettuce or cookies left. It was simply unacceptable

Disgusting.

Chicken fingers are good when theyre fresh here

the Man Who runs the place was Being Rude to my family! he sayed Get out of here you stinky people! i cry

Great service!

Unbelievably slow, constantly out of chicken or white meat left waiting for an order for an hour.

Love the chicken, customer service sucks. Too busy joking around in the background. Order is always wrong.

Mmm chicken

Clean friendly, tables and location are clearly marked with covid restrictions.

The breading was very blend and so was the gravy. Have they changed their recipe? Just wasnt the same

Little slow service but covid.

Always bad service. Always leave the order short or get it wrong. I wish there was an option of no stars. Not going there again. Its not worth the stress over a very simple order they cant get right

Always forget stuff in our orders poor service last 2 times I have been there they forgot stuff dont waste your time going there

They were sold out of popcorn chicken and chicken tenders, which was what we came to get. There was a thirty minute wait for any other kind of chicken, and they werent telling people to pull through the drive through so we just had to sit and wait despite not ordering anything. We suggested they tell people to pull through but it didnt happen.

Always good at this location, we drive 50 miles to get he e

Service was slow and food was not hot

Understaffed!! Went in there and waited 45 minutes without someone taking an order. The guy that had ordered (front of line) was waiting the entire 45 minutes to which they told him to wait another 10 minutes. For a 3 piece meal!!! I left as there were another 4 people ahead of me. Meanwhile they re serving 2 buckets per car going through the drive through. What s the point of going in?

So normally its okay. I mean its KFC, but tonight I got my usual chicken bowl. Not cool. Got home the potatoes were quite dry. They somehow forgot the corn, and generally you get about 6 pieces of chicken on top. Tonight 3. Had I not fed it to my dogs I would have taken a picture.

Not good dry and old tasting chicken

Good food , my only thing with this restaurant is it is always a wait always! I can never just order and go I even made a point of calling before I went and we still waited for our order

Fresh and hot

Lovely restaurant with lovely people running. Great takeout.

Always pretty busy. They used to cater to in restaurant orders first but due to the pandemic, they are doing better with the drive thru.

Drive-thru is friendly always good chicken