9436 120 St, Surrey, BC V3V 4B9, Canada
I had a disappointing experience at for the second time, and I feel compelled to share it. After a lovely meal, my party and I ordered some desserts to enjoy, but when we asked the staff to simply heat them up, the response was utterly shocking. The attitude was completely dismissive, and the staff made it clear they were unwilling to accommodate such a simple request. When we politely insisted, they seemed irritated and gave us the impression that our request was unreasonable, which was completely uncalled for. What was especially frustrating was that we weren’t asking for anything extravagant — just for the desserts to be warmed to enhance their flavor. This kind of customer service is intolerable, especially when we were otherwise enjoying our meal. It completely soured the experience and left us questioning whether we’ll return. In the restaurant industry, it's essential to offer flexibility and customer-friendly service, and unfortunately, this establishment failed in both. Until their attitude improves, I won’t be coming back.
Disappointing and Unsafe Experience I recently take out a samosa patty burger, and to my shock, I found a piece of clear tape inside the food. This is completely unacceptable and raises serious concerns about hygiene and quality control. It’s disheartening to see such negligence in food preparation. I hope manager takes immediate action to ensure such incidents don’t happen again, as this could pose a health hazard.
“Ustaad G on Scott Road offers tasty food, but the service could use some improvement. The staff could be more attentive and responsive to enhance the overall dining experience. With great food and a little more focus on customer service, this place has the potential to become a favorite spot.”
The food was delicious, never came to this location before but came after watching the weekend special video on instagram and they did not disappoint. Amazing experience, quick service, staff were professional and friendly. Loved it…. Must visit👍🏻
From the warm welcome to the impeccable service, everything about this restaurant was top-notch. The food was delicious, with each dish beautifully presented and packed with flavor. Highly recommend this place for anyone looking for a memorable meal. Will definitely be back! The staff was friendly, attentive, and knowledgeable. They made the experience truly enjoyable and went above and beyond to ensure we were well taken care of. Highly impressed!
Review: I am extremely disappointed with the service I received. From the moment I walked in, it felt as if I was imposing on the staff, rather than being welcomed as a customer. The employees seemed annoyed by basic questions, and each request for assistance was met with eye rolls or dismissive responses. The worst part was the forced gratitude; after every interaction, I was “reminded” to be thankful for their “help.” It was as if they wanted praise for doing the bare minimum. This left me feeling uncomfortable and unwelcome. Good customer service should be natural and respectful, not something forced or demanded. I would not recommend this place to anyone looking for respectful, professional customer service. There are plenty of other businesses that know how to treat their customers right.
Ustaad G Scott road offers a diverse selection of authentic North Indian cuisine. I ordered the Amritsar naan Aaloo and mix, which is a chef’s special. Overall, it tasted good, but the crispness was a bit lacking compared to my expectations. Still, it was better than what I usually get in Seattle. The weekend special poori bhaji thali was a great deal, and my wife and daughter loved it. On the way back, I packed butter chicken and chicken kadhai, but both dishes were on the sweeter side, which I didn’t enjoy as much. The lassi was really delicious, with just the right amount of sweetness. However, the tea was overly sweet and inconsistent; the first cup was small, and the second was served in a large cup. The ambience felt a bit cheap and low quality. The spacing between the tables was minimal, likely to fit more tables, which made the place feel congested.
"I had an amazing experience here at ustaadg.The food was absolutely delicious, especially the chicken biryani, which had the perfect blend of spices. The rumali roti was soft and paired perfectly with the rich, flavorful panner tikka masala. The service was excellent; the staff was attentive and made sure we had everything we needed. The ambiance was cozy and welcoming, making it a great spot for a relaxing meal. The prices were also reasonable considering the generous portion sizes. I'll definitely be coming back and highly recommend this place to anyone looking for authentic Indian food
Great food and quick service. We ordered chicken Biryani and chicken Tikka Masala with garlic Naan, and they were delicious. There were plenty of chicken chunks, and they were so tender and flavourful. The Tikka Masala sauce went well with garlic Naan, but we like it better with rice. We have no issue finding parking. There are limited tables, but we were seated right away at one of the small tables.
Good service
Food was delicious and customer service was really great
Wonderful experience ! Desserts are quiet amazingg and mesmorizing moreover, fastest service and cooperative employees !
Best Indian restaurant in Surrey . All dishes scrumptious in taste . I recommend to everyone to visit here.
Wonderful experience at ustaad g Scott road . I have visit here twice in a week because of taste of whole dishes
Amazing tikki and they have best options in street food . Crispy tikki serves with Indian style Chatni on top and that sev bhujia it leaves a great flavour in .. Tried their faluda ice cream .. one of the best in town
I had an amazing experience at Ustaad Ji 76 on Scott Road in Surrey! I ordered the chicken momos and tandoori chicken, and both were absolutely delicious so juicy and full of flavor. The service was excellent, with Jasvir being incredibly helpful and attentive throughout our meal. Highly recommend this spot for anyone craving great Indian food!
It is nice place for dine in I tried there noodle burger It is very delicious Food : 5/5
To much bad experience because we got hair in the vegi thali.
We order veggie thali , i was having alot of expectations but today they disappointed as we got hair in the dessert . Bad experience Vegetarian options: Three veggie thalis
I want there for dine in with my friends , We had bad experience bcoz there was hair in the meal. Food
This place is amazing! The food is delicious and authentic, and the service is fast and friendly. I highly recommend the Saag and maki ki roti
staad G is a hidden gem for anyone craving authentic and flavorful cuisine. From the moment you step in, the welcoming ambiance and attentive staff set the tone for a fantastic dining experience. The food is absolutely outstanding! The rich and aromatic flavors of their dishes especially the kebabs and curries transport you straight to the heart of traditional culinary excellence. Each dish is cooked to perfection, with fresh ingredients and spices that truly stand out.
Very good experience here. Must try their food. Pure Authentic Indian flavorful food they are serving . Staff is very polite and friendly. Good job everyone
I m not satisfied with food. Today I went there and order chole bhature but when I eaten it bhuture was uncooked. Very dispointed.
Everything is good with good reservation
The food was soo delicious!!!
We order Amritsari Kulcha from here but being from Amritsar I must say that it is no where near to it. It is just a naan with potato stuffing in it. This is not how an Amritsari Kulcha is made
Service is good and food was tasty
Everything was amazing and wonderful. Service was great.
The service was very nice and fast. The food was delicious as always. I highly recommend dining in here.
I recently dine in and I was extremely disappointed with the service. The staff seemed uninterested and inattentive, which made the experience quite frustrating. Today, I ordered pav bhaji . When it arrived, the pav (bread) was old and cold. I wasn t happy, so ordered again, hoping for a better one. Unfortunately, when the new order arrived, the pav was still cold. I was really disappointed with the service.
went there for pithi poories , got plain poories setting uncomfortable , straight back seat no room for legs overrated Food : 1/5 |
Amazing experience. Visited after watching an instagram advertisement and they didn t disappoint at all. Service was quick and the food was delicious.
Food is good. Appetizers are not that appetizing. Main course items are good though. Atmosphere is quite distracting and the space is very small and crowded.
Poor customer service. We checked in on Saturday for two persons. They asked for phone number to call back within 10 minutes. Today on Sunday I am still waiting for the call. In this competitive world they are not going to stay for a long time
My Oder is never complete, after reminding them, they still forget. The fish tikka that should be done in tondoor was deep fried and it was almost if it was reheated. Very stretchy and oily. I would not go there again.
I ordered their weekend special poori thali. Their taste was good but very disappointed with their moong dal halwa. It didn t taste good at all. I told the server and she didn t even offer to replace it with something else Food
Earlier I had given 4 stars for service as well but today their staff wasnt polite idk if it was take out order or what, but genuinely their staff ddi not treat us good.
I love the service and food here. Please do check there tikki and chaap
10/10 I should advice everyone to come ustaad G and try the best and authentic punjabi food Food
Ambience can be a little better but the overall food quality and customer service was great
They have actual khrore soup.. hope they keep it on the menu! 10/10 .. really good!
We ordered kdai paneer but they prepared chilli paneer . Very disappointed taste less food ever i ate in canada in last one year.
I ordered saag online. I am pure vegetarian and while eating I found a piece of meat inside the saag. I wish i could give you 0 start and i swear i will never visit ustaad g restaurant again in my entire life and i will recommend all the vegetarian people please do not visit this restaurant ever.
We thought its the og ustaad g but this was the worst one we ever had! It isn t the same.. don t get fooled! Never coming back! I wish I could give 0 stars
Every this is good
puri halwa plate was like hell and chaa was like
One of the best restaurant ever, og on top, great music, great food, best owner, got us good food without even asking, great food, og on top. Made us devour food even with full stomach
The food was amazing and the staff was very cooperative and it was great to visit there and keep up the good work ustaad ji
The food was amazing and the atmosphere is very nice and the service was great
Sirinder (og ustad g) one of the best person ever met. The food was amazing, could barely walk after devouring food. The owner got us amazing food without even asking. Kid-friendliness: Family friendly
This place was perfect the atmosphere was so good and the food got me munching. This was the best restaurant I went to. I prefer everyone to come here and eat everything because that s what we did, and the the price was worth it. Surinderpal(ustaad ji)was very nice.
Some of the staff which is working there is very rude, thats completely unacceptable.
Nice food nice ambience great service ... Staff was good .... great served by staff member Gurleen. Food
Great service and great ambience
Kharoray soup is amazing
Amazing service by staff!!! Staff member gurleen was very respectful and nice .
The ambience and service was really great and food was very Tasty. Keemat served us the food and she was very co-operative and nice . Highly Recommended
Everything is pretty good. Got really good customer service. Gonna recommend this to my friends also. Keemat was really nice and helpful through all time.
Thank you so Much Keemat it was a really great experience. Food
Jasvir is a wonderful server.. good quality food
lady owner was rude and dont know how to talk with customers, need to learn customer service and behaviour. I came all the way from vancouver and its last time i am coming.
We had a great time. Awesome food and service provided by Simran!
Not good food and bad behaviour not good staff
It was a great experience with them. The food was delicious, with great service. The chole bhature were good. The servers were very patient and attentive. The main thing that makes them special is their prices. Its quite cheap, but the food is good.
I recently dined at Ustad g, and it was a delightful experience. The kulchas were incredibly tasty, with a perfect balance of flavors and textures. Each bite was a treat, showcasing the authenticity of the cuisine. The service was equally impressive; the server was polite, attentive, and made sure we had everything we needed throughout our meal. The combination of delicious food and excellent service made for a memorable visit. I highly recommend this restaurant to anyone craving authentic Indian cuisine!
Really great food and service. Love the Amritsari Mix Kulcha. 100% recommended!!
The Veggie Noodles and Manchurian (dry) are the perfect balance of spices and textures crispy, flavorful, and satisfying with each bite. And the mango shake? Absolutely refreshing and creamy, a delightful complement to the meal. Highly recommend these dishes for anyone looking for a taste-packed experience!
Tasted Bedami Poori
Delious food really recommended
I recently visited Ustaad G on Scott Road, and I must say, their Shakar Lassi is absolutely delicious! The blend of sweet and creamy flavors is perfect, offering a refreshing and indulgent experience. The lassi is thick and rich, with just the right amount of sweetness that leaves you craving more. Its the perfect treat, especially on a hot day. The ambiance of the place adds to the charm, and the staff are friendly and welcoming. Overall, Ustaad G is definitely a must-visit spot for anyone in the area looking for a tasty and satisfying drink. Highly recommend the Shakar Lassi!
Ordered makki roti & Saag. Saag was tasty but makki roti was as thick as 1/2 drywall sheet I cant even had taste of Saag.
All Good Vegetarian options: Butter Naan I lovee Itt every time I eat and never get bored even after more than 50 times. Rest I prefer Paneer Butter Masala And Dal. Also Masala Soda. Food : 5/5 |
Good food.Taste is awesome
Popped in late one night (11pm) and had a delightful meal. Ambience, service, and food all faultless - we know the Ustaad G76 on Whalley Boulevard, and this manages to outdo them in terms of speed, portion size, and flavour. Well be back!
I was a little skeptical when the service was bad but omg! The food is awesome!! Each bite is full of flavour Ravneet was an awesome server I would have love to have her as our main server. The lady in orange was just impatient, may be not use the air pod and she should definitely learn to provide a service. Ravneet on the other hand deserves a promotion!
Best experience ever .
Absolutely delicious food! We got the Golgappe, veg korma and chicken Tikka masala and they were all very yummy.
Perfect environment and service is so good . Food just taste like punjab.. will come again
Thank you delicious taste
This place is for Sunday Brunch , poori channe allloo di sabzi and petha Amazing food served by courteous staff, best poori plate in lower mainland Vegetarian options: Poori channe Paneer karahi Parking: Good parking space availble Kid-friendliness: They have good options for kids
Liked food nd service
The best restaurant in Surrey. We almost vist here on daily basis. The service is good, staff is really friendly and friendly. Really enjoyed the food here everytime.
Good food with unique name
We spent almost $70 on the food, but it was our worst experience. The food and the service both were terrible for us. We would never like to visit again.
Amazing food . Highly recommended
Great food. Great service Vegetarian options: Amazing food Food : 5/5 |
Today i ordered pav bhajji just like I regularly do and after we ate half of it, we saw that the pav was expired and there was fungus on it. Extremely disappointed!!!
Best quality of food so far. Tried many restaurants but here the staff is friendly too and service is good.
Best in the town.... The staff is very friendly and respectful. The food is very delicious
It was our first time at this location. The food and service was very good and fast.
AmaZing service
Very overpriced. Very bad quality, very bad customer service. Will never go again.
I recently dined in at this restaurant and I was incredibly disappointed. The service was slow and inattentive; it took forever for our orders to be taken, and we had to flag down our server multiple times. When the food finally arrived, it was lukewarm and lacked flavor. The ambiance was noisy and cramped, making it hard to enjoy our meal. To top it off, the restrooms were not clean. Overall, I expected much more, and I won t be returning. Save your money and find a better place to eat.
Food is very good and at reasonable price staff is very friendly.Totally recommend this place
I ordered cholle bhuture and its so good awesome service
I ordered chole bhature and they were very tasty and fresh. I would love to come again at this same location.
I ordered here all dishes are very delicious and I would love to come again
Best quality of food so far. Tried many restaurants but here the staff is friendly too and service is good.
Great food and service. Very nice staff. Whenever I come in surrey always prefer to come here
Great food and sevice
Food was very delicious the staff is pretty good n the lady who served us named gurleen she was very polite and served us very friendly......highly recommend
I visited this place many time and tried so many dishes there .My experience was good. overall ,food and service too good.
Delicious food
We ordered aloo Amritsari kulcha and kadai panner with garlic naan. All the food has whole coriander seeds in it. The chole with kulcha is also pretty mild taste wise. Definitely one of the least favourite options tried in vancouver so far. Service is also not that great since they waiters are too slow and highly recommend to not go before 40-45 mins of the restaurant closing time. They are just in a rush to go home and do not serve well. It is better to say that the restaurant kitchen is closed if you do not want to serve. Food to price ratio is not worth it.
Yesterday had a fabulous dinner Our server Harpreet was very sweet and efficient in her work Food
Awesome service by gurleen and harpreet Vegetarian options: Matar mushrooms, Food : 5/5 |
This is my all time favourite restaurant.. Thanks Harpreet for a wonderful service. So delicious food I visited so many times i have always got a big smile from staff which i love the most Thank you guys keep it up Food
Had a wonderful experience at Ustaad G. Keemat gave us great suggestions and the food was excellent! Vegetarian options: Lots of variety! Tasty!
Excellent service and food
Randomly stumbled upon this place, very solid indian food definitely one of the top places to get curry. Side of rice was almost 10 bucks though wasn t expecting that to be honest
Amritsari kulcha
I order medium spice three time they always gave hot I ask them today its cook according to my order or its closed box food from food factory they not answer properly
Best experience ..food is very very yummy every one should must try bullet naan
Good food
Food was really good and tasty. We tried Kali Mirch Tikka and that was the best.
Food was very delicious. Highly Recommend. Best Amritsari Kulcha here
Overly priced food. Taste was ok. Kulcha was like parantha. Lassi portions were too small and too expensive for the serving size.
Very good service, good food, gurleen Kaur was very good
ordered the big kadhai chicken but got in little packing which is not enough for the price we paid. needs to put more quantity in food.
Great experience here. All food and services up to the mark. Must visit
Polite staff, nice ambience. Must visit!!
Polite staff , good environment, quality food must visit , must try chole bhatoorey
I ate makki de roti n saag n its so good
The food is amazing and they did the renovations and vibe is great. Great food with decent atmosphere + Smily staff+ positive vibes. God Bless this Business
Today we visited ustaad g for a birthday celebration and it was really great experience and simran jii assisted really polite with us and it was unforgettable experience. Thankyou for making our day so special. Thankyou so much
I usually come here, to eat bread pocket kulcha. Today there was something that was irritating to our eyes all of us had watery eyes, then we told the Girl Simran there she was very nice and helped us with all she could do. She dim the light also turn off the scented sticks and asked us again n again if we were doing good. She was very genuine. Liked her.
Everything is so delicious.Must visit
Food was good no doubt but service was very poor. The servers were not paying attention at all. We finished our food and waited for almost 15 minutes to get just bowls for the leftovers. Please pay attention to your customer service, at least if someone has kids with them.
I always order milk badam ... they are always good . But recently my order was like that .. like all water inside not thik anymore and about almonds inside there is no almonds only the skin of almonds which is not good drink . Pls increase the prize instead of doing like but dont make it too watery and without almonds .. stay in original quality pls . thanks
Good food and good customer service.
The food was too spicy although we didn t ask for that much spice . Not worth the money . Food
Was visiting Surrey and someone recommend this place. I must say, their food is out of this world. I ll be back next time for sure.
Vegetarian options: Paneer pakora Food
I recently visited **Ustad G 76 Scoot Road on a Tuesday night and ordered for takeaway. While the order was ready on time and the service seemed smooth at first, my experience quickly soured after I paid the bill. Upon checking, I noticed that they charged me **$0.30 for the takeaway bag** which was never mentioned during the ordering process. It s not about the 30 cents, but it s frustrating when a restaurant doesn t communicate such charges upfront. If customers are expected to pay for the bag, this should be explained clearly, or at least, they should encourage people to bring their own bags for takeaway. Unfortunately, the food didn t make up for the poor service either. The **taste was disappointing**, and the **naan and chapati were undercooked**. It wasn t the quality I expected, especially given the prices. Overall, this was a bad experience with both the **service and the food**. I sincerely hope the owner takes note and improves the food quality, service transparency, and customer experience especially when it comes to takeaway. If youre planning to order from here, I d suggest carrying your own bag and managing expectations regarding the food.
Awesome food
Astar food si
Very good food
Very Good Food
Went recently.The quality and flavour is poor.I strictly said to server that i m Allergic to red Chilies and serve me the spicy food. It s been a day my stomach is still hurting.i will never ever go to this restaurant again.
Tasty food and good staff.
Delicious food. Loved it.
Very bed experience
Person at front reception, working today at 8:46 pm is a bully. She doesn t respect Indians.
The food was very tasty and service was fast and good. Service was done by girl name simran. She was friendly and good
Tikki and samosa both were so good. Best food in surrey and staff was do friendly.
Amazing
Today I ordered gajar halwa and moong halwa. Both delicious. Very tasty . Super excellent job . Vegetarian options: Gajar halwa and moong halwa
Great fiod Vegetarian options: Veg food tastes good Food : 4/5 |
Food was amazing
I ordered paneer tikka . Taste is not good even the quantity is too less . Like 5 pieces in $20 with very less veggie . I am not recommend . Bad experience they should work on quantity and taste
Came from Calgary. To enjoy food here. The Service was poor. Order dhai bhalla given without curd. Amrtsari kulcha made thicker than inch. Its total wastage of money in this location. We had good experience in other locations last year. Dont recommend it at all Food
Food was too good . I would really recommend it to everyone.
Great food, would highly recommend
Lamb korma garlic naan best ustaad g location
Went there 1st time. Ample free parking. Very bustling place. Most of the seats were full, speaks for its popularity. We ordered one non-veg thali and 1ustad g special combo thali, which had chhole, aaloo, 2 puris, kaddu sabzi and halwa. Each item was very tasty. We were asked if we need refill of any sabzi. Definitely we ate going to visit this place again.
I have been coming to this restaurant for more than 4 years now . Amazing food with very quick services. Chole bhature is must try!!
Ustaad G in Surrey is an awesome spot for Indian dishes. I loved their Dal Punjabi it s super delicious and well-prepared. Their malai Kofta was the highlight for me; it s incredible with a perfect balance of spices and creaminess. The paneer was also fantastic, really soft and flavorful. Don t miss out on the dal Punjabi its exceptional. I recommend this place to my friends and suggest visiting at least once a month.
The food was very tasty. The snacks and main course was amazing. Good restraunt.
The person at the reception helped me well to choose by King me know of the ingredients. 5-stars But I ve always hated the loud and irrelevant music playing the restaurants 3-stars
Very bad service, food quality and never coming back here. I had finished watching a movie after a long day at work and came to eat here. Firstly, they served us butter naan which were so dry that you could hardly see butter on there. Then then then food tasted so extra salty to which the server replied that their chef changed. Overall for 2 , the total bill came out to $80 but i didn t feel like it was worth $30 . Very bad and never coming back here again.
I had a disappointing experience at this restaurant last night. The butter naan was extremely dry, and the food was overly salty. When I mentioned this, the server said the chef had changed, which didn t justify the poor quality. For two people, the bill was $80, but it wasn t worth even $30. I won t be returning.
Sprices were on top..highly recommended
Amazing chole bhature, kulche and soya chaap - must try Good sitting area and service is also quick Food : 5/5
Everything was very good and customer service was superb.
Staff is very friendly and service is excellent main thing is that food is very delicious Vegetarian options: Try achari champ
I ordered vegetarian Manchurian yesterday from them and there was big hair strand in it. Called them the very same evening within half an hour but it was not at all addressed properly they kept saying it has never happened and asked us to come and show it to them which was not possible to go at 11:30pm to them so we sent them a picture and they did nothing except saying we never ever encountered this before. This is such a pathetic approach to handle The complaints and no customer centric approach. I will surely post the photos to higher authorities to look for inspection at such places and towards their services
Completely unhygienic place to eat food from. I ordered manchurian and there was a hair into the balls of manchurians and i have taken pictures of that and sent to the staff and they did not listen to it. Worst customer service as well I would recommend please dont go to such poorly maintained restaurants.
Great food and service. Very nice staff. Whenever I come in surrey always prefer to come here
Malai chaap is worst we ordered Didnt recommend to anyone Food
all is well
Loved the food, the aesthetic and the service. Would definitely come back again. Vegetarian options: Definitely try Amritsari kulche
Everything is so good
Great food and great service, really appreciate
Awesome. Great experience with gurleen. She serves us really well. Overall, taste and quality of food is very good. Food
Nice food with clean place.
good food and service
Love it the food was so delicious you guys are really Ustaad #Ustaadg Food : 5/5