Vapiano King Street in Sydney

I was there few hours ago. I suggested this as I have been to Vapiano in two different countries I thought I knew what to expect clearly not, I can understand that the staffs were busy no one was idle they were running from tables to tables. But it is difficult to understand that Vapiano at King street wasn t ready for it. While in the que we were told the food waiting time is min 35min we agreed even though there were empty tables. The waiting staff was lovely but they didn t know how to get things done in an organized fashion everyone of them were busy but the tables were not provided with the basic side plates, napkins nor cutlery ( we asked for it) Trio of dip was plain bread not the special Italian bread that is served in other vapiano. The Hawaiian pizza has less than 8 pcs of pineapple I was too famished to even take a pic. Our drinks didn t arrive ( order was done through QR) so I took the initiative to go n ask the bartender if there was an order for our table. No apologies no Courtesy at the least I was told I will bring to your table(phew at this point I was worried I will have to make my own drink). Since the drinks arrived late my partner who was supposed to drive couldn t drink. By 9:40 pm the kitchen ran out of bread and few other items the staff made sure the guests are aware of it as they were not discreet while talking to each other we r out of n they are still sending in people (that s how I know). Than came the Pomodoro which ruined our evening and we left without finishing our foods drinks. The sauce was made runny, the spaghetti was like noodles had some funny taste had no taste at all. My partner labeled it the worst pasta of his life. Location is fantastic I can t tell the same about anything else.

Unfortunately only one vegetarian pizza option

Thank you, Gaetan, for the amazing service! .. The drink was fantastic! Vegetarian options: Plenty of options! Food : 5/5 |

Great tasting food!

I went there to have a dessert but they only had a Tiramisu as an option on the menu which was disappointing. As well i didnt like the way if ordering food using QR code that asks alot of information. Atmosphere

The food and everything was so good! Imari was a very nice and accomodating to the table. I highly recommend this place for big groups or just two person dinner. Cosy, clean and an absolute great experience for us tonight. Vegetarian options: A few options if you are vegetarian Dietary restrictions: Various Parking: On side of restaurant Kid-friendliness: N/A Wheelchair accessibility: Can be tough, but you can enter via the Grace hotel

imari was so attentive and had the best attitude. super friendly and top services were provided, the food came out delicious, spotless clean cutlery and table, will definitely come again!

Very friendly staff, and high quality food. Highly recommended

We were at Vapiano King St. today, and it was amazing! The food was delicious and freshly prepared. The service was so friendly and attentive, everything was served quickly. We especially loved the Happy Hour great value for money. We ll definitely be coming back! Food

Vapiano was a great experience! We ordered delicious pasta, pizza, and salads and everything was so delicious! Great atmosphere, the staff is friendly, and the option to customize dishes is a big plus. It can get busy at times, but the food is so worth it!

We were here twice, the first time we liked the pasta, but unfortunately the second time it was so bad that I couldnt finish it. I had pomodoro with gluten-free penne, the pasta was SO soft that it fell apart and the tomato sauce really didnt taste like anything. I paid $25 for the pasta and the pasta was so overcooked that it was really just mush... unfortunately there wasnt much parmesan on it either In Germany the Vapiano cooks the pasta al dente and the sauce has fresh tomatoes & coriander. The staff is very friendly in any case

The service was disappointingly slow. My food arrived cold, and the overwhelming amount of Parmesan made it nearly inedible. I ordered a second glass of wine, which took an unreasonably long 20 minutes to arrive. Overall, not a great dining experience.

Rubish. Poor service, the driest margarita pizza i have ever eaten. 15 minutes just to get tap water. Overall very poor Food

Had a wonderful dinner here. Food and drinks were great. Service was amazing, in particular Gaetan.

I liked the atmosphere and had a good experience. Gaetan was super friendly and I enjoyed happy hours!

very good service from francisco

I had a really good experience in Vapiano Sydney! The service was really good, thank to Gaëtan which made us really good cocktails

Gaetan was 10/10 service

Gaetan was amazing! The BEST service!!!!

Great food and amazing service by Joao and Francisco!

Delwin was outstanding in helping us place the order and choose the right menu for us as we arrived with kids and had dietary restrictions Kid-friendliness: It is recommended as plenty of kid friendly options

If you want to pay $30 for a frozen pizza and pasta then come to Vapiano! Food was awful! We ordered a burrata with bread, this came with only 2 small slices of bread and then we were charged for more slices. We also had a beef ragu with barely any beef and a meet lovers pizza that tasted frozen. Was honestly disgusting and would never go here again. Please don t waste your money guys and just get dominos or maccas, you ll probably leave satisfied and for half the price.

Food was amazing, absolutely delicious pasta and Paana Cotta is a dessert to die for:-) wonderful service with a smile by Delvin was the icing on the cake

I love the food and the restaurant vibe!! Staff is friendly and helpful. Dessert here is a must try Kid-friendliness: They have menu for kid.

Big servings, friendly and knowledgeable staff.

good food and the waitress Noémie was perfect!!

Excellent place to eat well and have a good time, Noemi served us very well. She is very cheerful and friendly. 10 points!

We went to the restaurant because of this promotional poster that was located on the door (see image). When we arrived, they told us that this promotion did not exist and that the poster was a mistake. As soon as we left, they took down the poster. This is a clear example of misleading advertising. What a disappointment!

Francisco and Joao have good service, nice food. theyre polite. Ill come again! Food

Francisco and Joao,Thank you for good foods,good service!

Im not sure about this place as we never got to eat here. We waited in line (long time), eventually got a table only to be told they didnt take orders, only on a QR code, where they wanted us to tip and pay in full ahead of time. As no one was eating, we decided to go elsewhere.

Great service Vegetarian options: Good options for vegetarians Food : 4/5 |

The staff are friendly and service is very good Vegetarian options: Veg options are good Food : 4/5 |

Imari s customer service was amazing and we would come back again because of the great service!

Delicious food and very nice service

Amazing time ! Thanks to Noemie for the service :) Very kind and smiling Food : 5/5

Noémie is the best waitress I ve ever seen, helpful and smiling I will be coming back.

It was Amazing!! I had a great time at vapiano. The meal was very good and Noémie was the best waitress Ive ever had!! I recommend it! Food

Noémie very good waitresses

I spent an amazing time with my lovely friends. All services is super nice and waiters smile made me happy!!! Food

Gabriel and Gaeton, they were our waiters were so kind and perfect serving!

Food is so good and affordable price!! Especially, Gaeton and Gabriel are super good staff!! Food

Amazing food, amazing waiters. Gaetan and Gabriel were really kind and polite !

Sooo good, Gaetan and Gabriel

Gabriel and Gaetan are very good waiters. The food is very nice.

I love the environment and the help of Gaetan and Grabiel it was amazing, they help us to have an amazing meeting. They always give us a very good recommendations

I visit Vapiano almost every week and I love it. Food is absolutely amazing, but service is even better. Gaetan and Gabriel are always so nice and welcoming.

We had a wonderful time at Vapiano as usual ! Great food, drinks and atmosphere in this vibrant restaurant ! Special shout-out to the staff (especially Gaetan and Gabriel ) who is always awesome and considerate

Everything i s so amazing ! The staff, the food, the vibe, everything !! I never saw a restaurant like that! I love it. Specially the two waiters, Gaetan and Gabriel, they are so cool and so professional ; perfect

Is a good option for a spend time with family and friends Vegetarian options: Really good Kid-friendliness: It a good place

I met 2 staffs in Vapiano, Gabriel is cool guy and how he serves is really carful and smooth. I do like it and I feel comfy when I saw him.Also about Gaetan who works as a bartender, his smile is so cute and he works fast. Also I feel like they could be good managers. Or they should be

The atmosphere is amazing! Delicious food and nice staff. Love this place. The cocktails are so yummy! And Gaetan and Gabriel was really kind and helpful.

Best ever experience. Geatan and Gabriel the best waiters

The food was really nice. I wanna come here again Especially the waitress Gaetan and Gabriel were so nice and friendly!

Thanks Noémie for this evening it was perfect

Loved the pasta and the service from Joao and Francis was fantastic!

We thought we would go for a light lunch and thought this restaurant looked ok. We were able to get a seat, it was very loud and unable to hear. We placed our order for two spaghetti meals beef ragu and cream and mushroom plus garlic bread. We also ordered and paid before the meal. It took forever to get our meals and had to ask when they would arrive. They finally arrived 35 minutes after ordering and no garlic bread. We said dont worry about the bread but it came about 10 minutes into the meal. No forks or napkins or parmesan on the table had to grab forks and ask for the cheese. Our experience was not good and would not bother recommending or returning.

Great food, great service, great atmosphere. Would definitely recommend.

Pleasant environment but let down by quite average food. Pasta was firm and gluggy, not a lot of flavour and very little meat. Really disappointed.

A city classic! Good vibes, seating, aircon, food, and music! Live basil plants, fresh chili oil, and rosemary to garnish the fresh pizza & pasta made on display in front of you! If you haven t tried Vapiano, you ve gotta try it. They re a chain located in major cities, in Sydney and the Gold Coast! Legends!!!

Its like a pasta shop near the hotel. It was passable.

I really liked the food and Joao gave me really good service, really appreciated it

He was really good at service and charistmatic. Active and helpful all the time when I asked something! Thanks for having him! a 5 stars experience

The place was very hot they have air conditioning but to tight to turn it on

Been here a couple times. Had the worse service always. No water on table, Had to ask 3-4 times for it. No Chili oil asked them 4-5 times for it and was only bought after 15-20 minutes. Asked for plates for the pizza never got them. The food is okay not the best for the price. They used to be amazing few years ago. can do a lot lot better for what you are paying. take a miss. You arent missing too much.

Gaetan is amazing !! Love his vibe and energy. 10/10 service - would recommend. Thank you for a great night Gaetan !!

Gaetan is so lovely i loved his service!! highly recommend this place!

Nice atmosphere, fast service, good music. Unimpressed by the food unfortunately

Fantastic staff with group accents and amazing service. Food was prepared very quickly and we even got a free drink

Excellent service from Cynthia and everyone is super friendly. Congratulations!!! Food

A nice looking restaurant close to Wynyard. The first strange thing in this restaurant was when they required to take my ID in order for us to order and pay later. I have literally never been asked for my ID to be held at a restaurant. Is this a bar with a tab? For starters we ordered burrata and garlic cheese pizza. The pizza was good but for one of the the burrata dishes they served it with 2 tiny sticks of bread. We were dumbfounded when it came out so we pointed it out and they said they would bring us more bread BUT TURNS OUT THEY CHARGED US FOR THE BREAD The main pizzas and pastas were not good. The pastas lacked sauce and were really dry. The pizzas were flat and looked like they were frozen pizzas. The pastas had a weird gummy texture and had not much flavour at all. Its definitely overpriced for what we got. On top of this, the restaurant only accepts card payments but charges a card fee which is illegal. Would not come back and would advise everyone to stay away

Best customer service! Joao and Francisco are so friendly.

I was very well attended by João and Francisco. Nice restaurant, friendly atmosphere and wonderful food.

The experience was amazing. The waiters Joao and Francisco they are fabulous!

Panacota dessert it s just amazing! It s sweet and fresh. Also customer service is amazing at this restaurant, specially Joao. We feel very welcome every time we go there. Thank you so much for the experience! Vegetarian options: Ok Dietary restrictions: Ok Parking: Ok Kid-friendliness: Ok Wheelchair accessibility: Ok

Incredible food and dessert. Chef Joao and the staff are the absolute best and the pannacotta is sublime.

Francisco very friendly and food was great!!

Highly recommended for a casual dinner. You can order here using your smartphone and have everything delivered. The carbonara in particular was very tasty.

Amazing atmosphere, but the food is even better. I was looking for a place like this for a really long time. 10/10

Went here on Saturday night prior to a show. I went to the bathroom and had to run straight out, as 2 out of 3 stalls had no toilet paper and the 3rd stall had the lid shut with a mess leaking out of it. We ordered and my friends food came reasonably quickly but my pizza took forever to arrive and when it did, it tasted awful. $30 for a bit of shredded chicken, some onion and barely any cheese, I was expecting tomatoes on the pizza too but the write up in the menu was a bit misleading. As we had limited time to get to the show and I was only left with 10 minutes to eat, we flagged down a waitress and asked for a takeaway box. Waited a good 10 minutes and she never came back. I would never come back here again nor will I recommend it to anyone. Terrible service and basic, yet expensive food.

The service is very good, João and Francisco are very attentive

The food was delicious and the service was perfect. Thanks for your kindness Francisco and Joao! I can t wait to come back to Vapiano.

Amazing place for lunch and/or dinner! Friendly staff that welcomed us as soon as we arrived. Shoutout to Francisco and Jõao who were super helpful and receptive!

The food was so delicious! Joao it was, amazing! Really recommend:) Food

The food is very good, Joao served us, very happy and friendly, excellent service

My experience at vapiano was simply amazing!! Joao who was serving my table is an excellent professional, was attentive to my dietary needs, kept checking if everything was in order, and his vibe was incredible (I ve never seen someone smile as much as him ) The risotto with pesto and spinach was divine, super fresh and delicious. Also, the passion martini was one of the best drinks that I ve ever had in my life! Last but not least, the place looks lovely and the playlist was great!!

I went to a dinner to celebrate a friends birthday and had the privilege of being served by João, who was very caring, polite and friendly. Congratulations João for the excellent work, we were very happy!

This is the second time I have come to Vapiano to celebrate my birthday and today I was served by João the manager who made it even more special. He welcomed us in such a positive vibe and was really kind, making it sweeter. Thanks so much! Really recommend the restaurant. Vegetarian options: Nice!!!!

Francisco and Joao were absolute legends, amazing service, good fullas, the place had amazing food and a nice vibe, 100% recommend

Worst service in Sydney! We ordered and waited 45 mins and still no drinks. We had our entrees served and cleared and our mains served and finished before our drinks arrived. Would not come here again, rude waitstaff.

Good food very yummy

Very nice food Lovely service, chill atmosphere with good music Food

yummy

The fact that they are allowed to sell this as Italian is really ridiculous. 5 dollars extra for less than 50 grams of dry chicken... on a pizza that is way too dry . Pastas are incredibly greasy... this really has nothing to do with Italian food

Delicious meal and great service from Gaëtan! I recommend 100%!

Great service from Gaétan who was very professional and smiling! Great recommendations made everything was super good!

Delicious risotto and great service from Gaetan!

Great meal, thanks a lot to Gaetan for the service, I recommend it!

Great time at vapiano with top service from waiter Gaetan. Well be back, it was really good! Thanks for everything

excellent service from João and Francisco

Great restaurant excellent food. The service from João and Francisco was exceptional. Wonderful staff. I ll be back soon.

I had an excellent experience being greeted by Joao at the door. He not only helped me understand which vegan options were available but also showed a lot of knowledge on what he was talking about which made me feel like I could trust him over my vegan options. Plus, Joao was really relaxed, uplifting and welcoming :) definitely enjoyed coming to Vapiano tonight

Such a nice place, with such a good vibe. Food is delicious and I had an amazing experience with the staff Francisco, so kind and polite. It made a huge difference and turned the experience so special.

First, they will make you order food on your smartphone by scanning a barcode, if you notice it. We waited for 5 minutes or so before realizing that a physical menu is not coming. If we wanted to order online, we order deliver. In a physical place Id expect physical experience. Then, their tables are too long, and that have to share them between customer. Which would not be a problem if they had not confused orders. Our order was first given to our neighbors, my order came with shrimp, and only after I walked up and talked to staff, they checked and figured out it was not for me. They could have asked names when bringing good, but they did not. And the food itself - its just average and overpriced.

Well, we went to Vapiano, kent st, yesterday 15Nov, we ordered for starter food a Burrata, for mains 2 pastas and 1 lasagne, the Burrata supposed to be the first plate on the table before anything else (it was the last) 3 people were waiting for the food at the same time but the lasagne arrived 14 min after the pastas... this restaurant was excellent the last time I visited (1 year ago).... I think I wont come back...

Had lunch there today Was sat at a table directly under the aircon. Way too cold moved tables. Had two nice bowls of pasta and a shared bruschetta. The fresh pasta was chewy for me and not to my liking. Good atmosphere. Nice staff. Well priced. Vegetarian options: Limited selection available but there is enough to choose from. Dietary restrictions: Catered for including gluten free

Loved it! Customer service from Joac and Francisco was wonderful

nice place, good food and good prices (they ve got student discount too)! Great and attentive service from Joao and Francesco

I just wanted to take a moment to say thank you for the wonderful experience at your restaurant. From the delicious food to the warm, welcoming atmosphere, everything was fantastic. Your commitment to quality and service truly stands out, and I look forward to dining with you again soon. Thank you too Francisco and Joao for the excellent service.

40min waiting time for a pizza! Horrible

We had a wonderful dinner and incredible service from our fellow countryman Francisco who served us in the best possible way! It was my husbands first time and my second, we will definitely be back!

Imari was a really nice waitress. We are student and forgot about the student discount and paid. And she offered us dessert as compensation, really sweet from her. The food was really good and the pana cota the best i had in my life!

Wonderful food, amazing atmosphere, very polite and helpful staff. A special thanks to Francisco and Joao for the wonderful service at Vapiano on King Street. I will definitely be back many times. It has very delicious vegetarian and vegan options.

Always a great time best value for money Italian around

Great food at an affordable price. Especially loved the music by Vincent!

Best experiences in this resturant by joao! Hes so gentle and helpful and I really appreciate his good service! Vegetarian options: They had very good alternatIves!

Ordering upfront at the bar is cheaper cuease they offer a student discount

Delicious food and amazing staff. Definitely recommend.

Amazing!

Amazing service! Had the most lovely people taking care of us! Vegetarian options: Plenty of option for vegetarian Dietary restrictions: Great with allergies

Dietary restrictions: Really good with making sure dietary requirements are adhered to Food

Great food, great service, great location. Cynthia (and the rest of the team) were amazing Dietary restrictions: Easy to find info about allergens.

Exceptional food! One of the staff, Cynthia, was exceptionally good! Would definitely go again.

The food was absolutely disgusting. It was like a 12 yr old had put it together. Meat lovers and margarita pizza, with carbonara pasta. 1 out of 10. Dont waste your time and money!

Vincent is the most lovely person ever. i dropped my espresso martini and he made me a new one straight away. He is so sweet and deserve amazing things in life. Love him!!!!

The food was amazing and we all gobbled it up so fast. Our server Joao Bonney was a king

IT WAS INCREDIBLE I THOROUGHLY ENJOYED! Joao Bonney was very very sweet and he is my idol. I LOVE HIM!!!!

Server = Joao bonney 10/10 Vegetarian options: No

wow. this was just incredible. honestly some of the best italian food ive ever had!

We had an amazing and delicious meal!! Our host Joao Bonney was amazing and really made the experience special!

The food was delicious and the service was very friendly! I want to go again!

Never go here. Advertised everywhere happy hour drinks on wall posters & menus. Beers from $6. There was infact only 1 type of beer for $6 & it was an unnamed Lager not even on the menus. All advertised beers were full price. Also the business only takes card but you must pay an unspecified card fee for an unknown reason. We were booked for. Dinner & could easily have spent $200 or more but due to this unconscionable conduct cancelled & will never return.

Im from Japan. The staff had a great atmosphere and it was a very enjoyable meal. thank you very much.

Food tastes like microwave. Food is tasteless and chewy. Cannot recommend.

At the top I highly recommend

Dont bother, this is place cant even cook pasta properly. It was under cooked in all our meals, and the sauces were either bland, bitter or just had no flavour at all. No staff to discuss with either.

The female manager had difficulties in understanding my question and provided an irrelevant answer impatiently. When I asked again, she said I think you are not making yourself clear. I rephrased the question, then she walked off. The Pomodoro spaghetti tasted ok but was very soggy. There s only 1 trainee serving and 2 others were wandering around. Dirty dishes all over the tables. The food quality and services obviously deteriorates a lot. Won t recommend.

Very strange that you have to pay before eating.

Delicious food and fast service We did not book but got a table immediately. Unfortunately the music was so loud we could almost not hear each other. It did seem to reduce in volume later in the evening but was very uncomfortable initially

Excellent chicken pasta and garlic bread.

I love the experience in the restaurant! The waiter Francisco is amazing and the Chef Juliana is a perfect chef, really! Food

Friendly quick service, delicious food. Great happy hour prices.

The food was extremely fresh and tasty! The service is very good. Vitor made my experience in vapiano really enjoyable and satisfying.

Sadly gone down hill. If you remember Vapiano of old do not come back as it will destory your memories. Food

We ordered a margarita pizza, dough was nice but the top was only tomato paste, it wasnt worth it

food took so long to come

The ambience was perfect, yummy pizza. Imari was the one who serves us, she was very accommodating.It was a great experience.

Good place to go when in the city. Well located and the food is priced well together with the quality. You can order at your table with a QR code and pay. Good if on your own, with someone else, family and groups.

Amazing pizza , love it

The environment is really nice, calm, with good music and even better staff and food! It was a really nice experience! Maria was serving us the whole evening and she is such a lovely and professional person! Thank you so much! Food

Was looking for a nice Italian restaurant for my graduation dinner until Imari suggested this amazing place. We had the most sumptuous meal.We got the chicken carbonara (highly recommended), meatlovers pizza and spaghetti bolognese (10/10). Their panna cotta was my fave too! And on top of that, they made a little surprise for me with their tiramisu with a special congratulations! Written on the plate. Wow! Customer service is top notch. Kudos also to the bartender. Overall good experience. Will definitely come back. Thanks to Imari, Joao, Vincent and to Murilo the GM :)

I have reached out to the restaurant privately instead of making a public review over a week ago and have not received any reply. The pasta stuck together like glue and was inedible. They havent bothered sorting it out with me privately which wouldve saved them for yet another bad review but they clearly dont care about customer service.

Its ok but nicely located

The food was delicious, I like that the tables have olive oil, pepper and basil at your disposal, I recommend the passion fruit coconut palm

My husband and I loved the restaurant, especially because of Franciscos excellent service! The pasta and pizza were delicious!

Great restaurant atmosphere, friendly Staff, Great service and top quality home-made pasta. Must try for A great meal. Home-made tiramisu, DELICIOUS Food

Delicious pasta and friendly service.

Great food. Great drinks. Great value. Great service. Thank you so much Imari Food

Pleasant atmosphere, very tasty food and super helpful staff, including João, who served us very well

Everything was great, from the food to the service! João was an excellent waiter, very helpful and super friendly! I will definitely be back!

Great service by João and the food was delicious, as always!!

The food was delicious, and the atmosphere was perfect for a relaxed evening. Special shoutout to our waiter, João, who was attentive, friendly, and made great recommendations. We ll definitely be back!

The waiter who seated us was phenomenal- didn t catch his name but he said he s from south India. We were in a rush and he did everything to help accommodate us. Deserves a promotion! :)

We kept seeing this place full and vibrant and were keen to give it a go. Once we ordered and were sat we realised we made a huge mistake, but unfortunately we had already prepaid for the bill. The food and drinks were more than 30min late. They didn t even bother to offer tap water whilst we waited and the food came cold and felt like my blind grandma cooked better than that at the war. When the food FINALLY arrived, they forgot to give us cutlery, the jug we ordered had more ice then the melting caps in the ocean. No one asked if we needed anything and more tables started to leave. The seats were uncomfortable to say the least and we had saucer in the middle of the table like ET was trying to colonise us. ALARM - Avoid lol

Best dinner ever!!!!!! Would like to eat here all the time. Bonney was so lovely, helpful and kind. Thank you for making our being at Vapiano so good.

Impossible to reach on phone and no way to add comments to online orders.

Food was good. Service was very slow, we were sat on a table and no waiting staff came by at all. We were told to use the QR code to order food/drinks, but no WiFi provided (and no staff to help). Not offered any water, and no water in the menu. I had to go back to the front desk to find someone to ask for just water. When I ordered via QR code food can reasonably quickly k and was tasty. Drinks arrived after the food, and I was very thirsty (water would have solved this!).

Well located Italian restaurant under the Grace Hotel in the city. You can either have table service or scan a QR code. We both had pastas (bolognese and beef cheek ragu) which came with parmesan cheese and 2 slices of nice Ciabatta bread. We really enjoyed the food. Good value, great service and you can choose which pasta type youd prefer.

Best experience ever, visiting this authentic place and having served by Cynthia who made our dinner even more special. Thank you so much for the food, amazing service and atmosphere. Will be back!

Great atmosphere & service however all of us were served undercooked pasta. The other dishes however were good.

Everything was super nice! Good food, good music and we loved Monica s service, we hope to see her again!

Excellent food and Service

Staff are very accommodating and kind, the food are so good. Must try!!!

Food is good. Friendly staffs

General manager, imari and staff are very accomodating..orders are quick..Excellent service

the food and service is excellent. will definitely comeback :)

The food quality has declined in the past few years. Although all dishes are cooked to order, the pasta is under cooked and a bit thick and rubbery in texture. If it was cooked for an extra minute or so, it might soften the texture. The customer service also needs improving. It almost doesn t need staff to greet you at the door as the service is indifferent and unfriendly. You can easily seat yourself as there s a QR code at each table, order online and pick up your dish at a counter. Overall, it s priced too high for the poor quality food and service.

We had a wonderful experience dining at Vapiano to celebrate a special occasion with family. The pasta and pizza were absolutely amazing and reasonably priced. A special shoutout to our server, Imary, who provided exceptional service and was incredibly helpful. Highly recommend!

Great

Unfortunately, the pasta I ordered was severely undercooked and had a doughy, glue-like texture. The ciabatta bread was similarly undercooked and powdery. While I appreciate the staffs politeness and willingness to replace my dish with another pasta variation, the issues persisted, regardless of whether it was fettuccine, spaghetti, or fusilli. Several other diners at my table who ordered pasta experienced the same issue. Its rare to encounter an Italian restaurant where the pasta is inedible, which made this experience particularly disappointing. Despite taking only two bites, I still paid the full price of $30 for the meal. There is clearly a lot of potential here, but significant improvement is needed in the food preparation.

Unfortunately I was a little disappointed. Ordered pasta along with three others at my table and the pasta was under cooked. Very chewy not really edible. The sauce however was delicious. Maybe we got them on a bad night.

We were served by Cynthia, and service was excellent. She helped us to get some extra seats. Food was great with generous portions. Ordering process was smooth and easy

Amazing service by Cynthia! Lovely staff, delicious food and had a great time. Thanks Cynthia

Cynthia was great, really made our graduation party amazing with excellent service and quality of food and hospitality!

Cynthia was so accommodating and friendly. Made our time here very enjoyable.

I loved this place in Germany and was excited to find them here in Sydney. Atmosphere and general feel was similar, spacious and cosy. Service was good, but we were sitting in front of our empty plates for a long time while we were chatting. Would have been nice if they could have removed them for us. Now to the food. The menu is a little different to the German one, OK, not a problem. But the pasta was definitely undercooked. More than happy to have al dente pasta, but all of us at the table agreed that it was not cooked enough, it was chewy and stuck to our teeth. Was really looking forward to this, but sadly, I will have to travel back to Germany to get the good stuff.

It already looks like a regular restaurant They left the self-service system excellent

Francisco is the best

Food is very authentic Italian and the service was exceptional. Kudos to Luiz and Joao. Will definitely come back here and bring more friends.

It was an amazing dining experience in Vapiano! Delish food especially the Pommodorro that we ordered. The staff is really accommodating and nice most specially Luis the serveur. They greeted us with wide smiles! Will definitely come back!

Food is very tasty Very demure very classic of italian food and i love louis as a very mindfull . he gave a lot of good experience in our lovely birthday night Thanks for that experience Food : 5/5 |

The food was great. and the staff are nice especially imarie she is so attentive and polite. The atmosphere is good too not crowded like most of any resto. we ll definitely come back again. Food

The food was great, excellent service, I will be back

Sad disappointment after a lovely weekend in Sydney staying at the beautiful Grace Hotel and dining at some lovely restaurants. My Caesar salad with prawns was fresh but like something you buy at Cole s in a bag. The real disappointment was the spaghetti with meatballs .. gluggy, overcooked, bland, meatballs horrible my husband was starving but sadly left hangry . any Italian would have been disgusted at the taste and presentation and in no universe should spaghetti look like this, the bowl was nice that it came in though! Kid-friendliness: The pasta would be perfect for a toddler, bland, no spice or seasoning although I know my kids wouldn t have liked it I cook a better spaghetti at home

Congratulations !!!!! Everything is excellent.