A&W Canada in Terrace
4616 Keith Ave, Terrace, BC V8G 4K1, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
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Had a lovely time here with some friends. I was served by Finley who was jovial, courteous, and respectful. I look forward to eating here again soon!
Every aspect of the restaurant was spot on! Even though very busy, the front end staff handled the rush with ease. The back end staff reciprocated by sending out hot and freshly cooked orders in a timely fashion.
Great customer service, there food was very delicious, very well put together. And the Atmosphere was very welcoming and relaxing. I would definitely be back! A&W you rock!
Went on Halloween night, A&W gave free kids packs out! Was crazy busy, but the staff were very pleasant and everyone worked as quickly as they could. Thank you very much, it was enjoyed by all!
By far the best fast food restaurant in Terrace. Always a great service from all employees and especially from Finn. Thanks for delivering a kind and excellent customer service. I would always choose A&W because of the service and for always having every item on the menu. The best coffee and food. Thanks Finn and your team for always making my mornings better. Keep it up the good work!
After 15 years I moved back to Terrace and went to A&W for lunch ordered a kids pack for my daughter and i had a Mama burger combo came home I was so hungry I ate my fries then started with the burger I took two bites and third bite I took had a piece of plastic in my mouth I was so grossed out.. I payed $23.00 I will never waste my money on fast food again. I remember back in the day A&W had the best burgers.
Attracted by the finely upholstered orange naugahyde booths and brown wood-like table finishes, we chose to dine in. Our appointed cashier accurately took our order of meat and beyond. While the mama in our party ordered the mama burger, my children chose uncle and mama burgers for themsleves. The fact that my childs are neither mother or uncle resulted in zero confusion. We selected a booth in the central dining area and proceeded to enjoy our root beers, both regular and diet. Rapidly my name was called and a tray of warm burgers and fries lay on the counter awaiting us. Soon these delicious sandwiches made their way from our hot little hands into our empty bellies and we felt satiety. Alas a 5-star atmoshphere rating was not possible given the squabbling between the cashiers and kitchen crew as to the finer points of apple turnover preperation and presentation, which slightly diminished our dining experience. My partner inadvertently dipped her fry in the little cup I had filled with not ketchup but hot sauce. She experienced sensations of both suprise and unwanted heat in her mouth region. However, this occured through no fault in service of the A&W staff, but rather her inability to distinguish between the colours of red and dark orange. Following the completion of our supper, we cleared our trays into the refuse receptacles, returned our empty ample glass mugs and made our way out of the establishment. Following our exit we paused to reflect on the sign affixed to the restaurant door picturing the smiling burger family wishing us thanks. We asked ourselves, how much bad do we feel? And the answer was none. None is how much bad we felt. See you soon? Perhaps burger family. Perhaps.
Great job A&W Terrace! With your free kids pack promo on this day, everyone's happy, judging by the smiles on the faces of the kids who are willing to wait for their food. Parents witnessed you guys work so hard to meet demands in the dining room, and they were really kind and patient. Keep up the good work! Koodos to Team Terrace for the job well done! (Dont mind my kids faces, they just dont like to be my model 😂😂)
Finnley is the best. He smells good too.
My wife and I have enjoyed many good breakfasts and dinners here. Good service, pleasant atmosphere and clean.
Always yummy fresh meals we receive happy and fast service! Great Job Guys!
Some of the worst customer service I ve experienced. Food is well below the A and W standard, wouldn t bother getting fries and buns feel like they are still frozen
I love the food so much and the place is great its clean and everything is not like a old shack theat just putted a&w on it Parking: Nice and clean
Very good place to eat. The young cleaner was very respectful.
Always very good. Absolutely love the beyond meat burger. Delicious
No root beer floats!
Best fast food I have ever had. Man. Seriously.
Shaan and Finn weren t here
Walked into the restaurant Saturday 07/20/2024. The tables were disgusting and floors were clearly not mopped. The Asian supervisor spoke to the black employees with aggression and with so much disrespect that I was disgusted. There was limited staff already and the food took so long to be rendered that I walked out of there. This is not the first experience with the unprofessionalism in this establishment. The supervisors are even more disrespectful to those of color.
I love coming here for quick bite with our kids. Food is always fresh, quick and tasty Our server Finn was excellent.
Finn is the goat! Got me 3 separate orders at a very fast paced, and great customer service skills! Give this man a raise, he deserves it.
Finleys a good laugh waiting wial waiting in line
Yummy in my tummy
Always been amazing here as long as i can remember. Great service from Finnley, Tori, and Tristen. Ill be back
The customer service could be better, got coffee from there with stuff floating in there and made my bf sick and found a curly hair in burger. Don t work there if not a ppl person. We didn t do anything to do deserve that kind of service, used to love going there but not anymore if workers will act like that. Especially one lady worker was mad saying we didn t pay so tried not to give food but the guy who was actually helping us told her it did go through but she was still moody about it
Waited over 10 minutes and we were second in line. Employee was totally untrained. Where is management? We left and didn t eat. I
the poutine was amazing Froi!
Great environment, shout out to finn.
Great service.
Go see Finn amazing customer service definitely would come back again
Thomas Grant was an excellent person to take my order, was very effective and efficient.
Great service from Thomas Grant
Food was great, service was fairly fast. Our server Thomas Grant was especially polite, though I can t say the same about all the other front counter employees.
Thomas greeted us with a smile and fast fresh food. Thank you Thomas
Thomas was great. So kind and very helpful. Definitely coming back for the service
Finn is a great dude, very friendly and nice :)
The service was great. It was a pleasure to come in and be greeted by Finn
We just have breakfast at snow covered Terrace at A&W meeting Finn and his coworker bring back sunshine and happiness in our life.
Good service Finn servers me hes always friendly and polite 5 stars to him
Five stars for fin amazing customer Serivice always greet me and ask how my day is going .thank you ..
I love getting food here because the cooks and customers service is amazing Like Leo Sonny and Michael And Tori for their amazing work and always serving with an amazing smile Food : 5/5
Thank you to Sonny and Leo for giving me fresh and hot food!! Thank you to the Sherry Finn and Tori for a great service
Classic fast food joint.
Fiindley was great, quirky upbeat and engaged
Pathetically slow service. 15 minutes wait in line. Only three people in front of me.
Two older female evening employees have the worst attitude in the world. They gang up on customers and refuse to fix an error. They will tell you to complain to the A&W corporation instead. I understand a minimum wage job sucks but dont take it out on customers, please.
Finn was a great server
Only problem cheap on how much onion rings. They had
We took our family for family day ! It was very busy but everyone got served in a timely manner and the workers were everywhere making sure the space was clean . It was great service all around
Finn is always so helpful and gives great service!
Great service from Finley and the crew!
Great food fast service
First ever A&W and safe to say it didnt disappoint
This is the BEST A&W I have been in, in YEARS! The staff is friendly, shop is clean, food is at its highest presentation possible! GOOD JOB EVERYONE! You make dining out a wonderful experience!!!
Great food, kind service
Good food, good service, clean surroundings.
I always love the onion rings here.
The food was good just a drunk guy made us have a good laugh
Management and crew are all on the same page for customer satisfaction. Great hot food.
Wasnt excited about the owner blasting videos and music in some other language at top volume. Made UT awkward and hard to hear our conversations around our table but she didnt kind....
It was ok
Young boy who was absolutely delightful while serving me made my day! I recall he told be his name was Finley or Findley? (Sorry if I misspelled that) but other than it was a bit slow 5/5 for me!
Great Burgers and Onion Rings along with Great Service.
Its my favorite burger I love my 5 patty
Dine in and cold food, soggy fries and soggy onion rings.
It was surprisingly good. I havent had a&w in a minute so maybe it was nostalgia. I had the grandpa burger with sweet potato fries and it hit the spot
Had the new ringer burger!
Great service
The teenager working Sunday, May 28 at 7am has excellent customer service skills. A stand out at a time when customer service is so lacking.
Very good food
Got our order right and food was fine.
Overall great customer service and my food was good. Well maintained and clean fast food restaurant.
Good burgers good onion rings service is ok all good.
Cant speak for the Atmosphere as we did drive thru, but the service was great. The Shake was more of a slushy...I guess no dairy. Tasty, but not what we were expecting .
Nice place, always like a&w food. Just to note, there were very few power sockets for charging. This is valuable if youre camping / motorbike touring. Vegetarian options: Beyond meat burger is amazing
Finn is a great worker and always servs with a smile
Anw it was ok same old same old service was great
Never disappointed love the onion rings
Best onion rings around and im alleric to onions lol.
Awesome mouthwatering taste of both food and coffee but my suggestion is to reduce the price, it s expensive!
Very cool & friendly experience
5 people behind the counter and nobody was taking our order. Very slow service... left after waiting 15 min in line.
Can never go wrong with A&W always a great experience in Terrace A&W
Well I usually dont have many complaints with A&W but I have been noticing a trend. Its that the quality of the food and the service is not the same. I usually come here instead of McDonalds because I expect the quality and service to be better. This was not the case, when we ordered our yam fries they gave us regular fries. These fries were improperly seasoned, and I feel that the service and the food is going down and the prices are still the same. So, I feel A&W is not as good as it used to be, it could be a number of factors, I feel a major one is the employees. These people are responsible for cooking the food, taking the orders, and making sure that the consumers are happy. I feel that this was not the case when I went there, I had a chicken burger there and it was dry. No seasoning, nothing to provide it moisture. I dont feel that A&W is providing the food up to the standard, I hope us consumers and this franchise can work on a resolution.
Foods are great, regret no onion rings.... service is so bad and the cashier lady is very rude
Everytime I have gona there they mess up my order and the drive through takes forever.
Busy at lunch, about 15 minute wait for meal. Fresh and warm
My burger was cold, bun was dry. Onions rings were salty but hot. The guy was kinda rude that served us. Pop was good lol.
Rude service
I am a regular a&w customer. I usually go in the morning. They offer best customer service.
Drive through
Nice place
Awesome food and service. Everything came out hot and fresh, and employees were friendly
I was really impressed by the quality of the teen burger tbh. Upgraded quality than Im used to, by far. A speciality order that was made was not correct but that can happen. The spirit always tastes a little off to me from any A&W but thats me.
Drive through I was back about 1 week later.
Excellent cheap fast breakfast. Place and bathroom was very clean. Service was great.
Food was good, service was great, definitely good place to eat.
Always great service. A great place for a quick bite.
Service is good food is good glad we went there that day
Its good, just a bit pricey.
Good food, fast service Quiet and clean as well Decent place to eat at anytime
Consistently delicious teen burgers and the friendliest staff! My kids absolutely love eating here
Papa burger was good as always ,service was quick and friendly. Only small complaint I have is that the mugs are always overfilled and spills all over the mugs and tables
very friendly staff, they always make sure you get what you ask for and in a quick manner
Great place for breakfast, way better than Denneys.
Loving the grass fed burgers!
The food was as good as always, but the cashier seemed new and unsure. My order came to $4.71 and I paid with a $5.00 bill. I only got a quarter change. Hopefully she is trained better and learns when to round down.
One of the better fast food places to eat out of in town. I just hate that side of town!
The mug was fantastic. Lol beyond burger mmmm Fries! Muah!
Always fresh and good
Still the best drive-thru fast food in Canada
Quick service and nothing missing everytime Ive gotten a&w 100% would recommend
I love the coffee
Its an A and W. The service is always good. Has everything you need from a A and W. Quick, easy, affordable food
Onion Rings !!
soooo cool
Very great experience!
No beyond meat burgers! No other options!
Food was great
A little bit more expensive than McDonalds..but the food is so much better.. you can taste it!
Very long wait which normally I dont complain about because I understand staffing issues but when we finally got our food and left our burger buns were rock hard and all toppings were off.
Staff is alright lately, they dont forget stuff as much as other fast food places do.
Yummy breakfast And burgers
Always enjoy a night out with my family. Especially with my son who has autism. They always make us feel welcomed when we go there. Parking: Lots of parking both sides of the restaurant as well as in the back. One disability parking spot Kid-friendliness: They are accepting from kids of all ages Wheelchair accessibility: They have one designated parking spot right by the doors to access the restaurant easily.
Like the new kids meal options.
Actually fast
Great job on the drive thru, you could give Tims a lesson . Thanks
Service was relatively fast no mistakes on the order and it was hot. Service was friendly.
Awesome employees. The food is good and was served fast.
Good food, but prices keep going up
Good quick serve and nice burgers
Good and fast service. Nice burgers for the price
Went through drive through, was qwik and got What I ordered.
no breakfast all day just sandwiches, ended up having a burger. was pretty decent. service was friendly and bathroom was very clean :)
Initial service with order taker was good. Unfortunately he did not hear our complete order and we did not get a receipt so we had to take their word we didn t pay for the missing item. The presenter was not friendly or helpful when we told her part of our order was missing. Looked at her screen and said you didn t pay for it. I can ring it in and told my son the price. Not that I expect it for free but now we would be waiting on part of the meal due to their error. Not even an apology. When I am paying a premium for their food I would expect premium service. Can go to McD s for better value with similar or better service. They would realize they made the mistake and at least apologized. The food we did get was good. Not as hot as we would expect as we waited for it but ingredients were fresh.
The food was all fresh and great customer service from sherylanne and Jordan plus the other workers working Parking: Need bigger parking lot
Got my very specific order wrong
One hamburger good next one hamburger off...tasted bad
My favorite fast food place. Good food and good prices.
Whenever I feel to lazy to cook anything myself I come down here and buy a chubby chicken burger. Always good service, especially the cashier Owen who I think deserves a pay raise.
It was pretty good. Service was fast and they were polite.
It is hard to understand the voices from the drive thru speaker. I do wear hearing aids. Accents contribute to my problem
Typical A&W, clean store.
Love teen burger
Theyve gotten my order wrong before, but this time my beyond meat burger -in beyond meat packaging - was a hamburger.
I had a teen double motza combo.
Nice