Benny & Co. in Terrebonne

The sauce is really, really liquid and the coleslaw tastes a lot like water still very disappointed

I placed an order via the website. According to the text I received, I was supposed to receive my delivery between 8:32 p.m. and 8:52 p.m. I never received my order and when I called I was told there was nothing they could do as they were closing. My order is paid and I have indeed received confirmation of the date and time via text and email. How to receive a refund?

Putin half filled. Ive never seen that

Very good service

I am writing to you as a loyal customer for several years to express my dissatisfaction with the recent unsatisfactory experiences I had while ordering from Bennys. For three months, every order placed whether by telephone, delivery or drive-thru has been marked by errors and a worrying lack of follow-up. Here are some concrete examples: On a recent order, I asked for 6 chicken strips and only received 2. This type of problem is recurring, with instructions not followed and items missing. Ive faced four similar errors in the last three months, which speaks to a deep lack of coordination, apparently at the kitchen level. This lack of seriousness in tracking and managing orders is all the more disappointing given that, until recently, your service was exemplary. Today I observe a marked deterioration which affects the overall quality of the customer experience. I would like to write to you not only to express my disappointment but also to suggest improvements in your order management. Without concrete changes, I unfortunately see no point in continuing to frequent your establishments, despite the years of loyalty that bind me to your brand.

Delicious as usual.

Ordered Chemin Gascon...very spicy spare rib (really not their specialty) and the red thing on top (its not a poppy) but a slice of tomato in a club sandwich...enough to choke on. Lack of supervision in this kitchen... Too bad

I came yesterday for the first time to a Benny & Co. And frankly I wasnt disappointed at all, the mega country poutine was generous and super good, I enjoyed it. The establishment was clean. And the service! Thanks to Maude who advised me on the menu with a big smile and a lot of professionalism! I really enjoyed it, see you soon!

Unfortunately, for the umpteenth time, they made a mistake with my drive-thru order. I ordered veggie and they give me chicken and bacon. I checked before leaving, as they have been wrong several times in the past. So I come in to ask for the meal to be changed. After waiting 15 minutes, I asked an employee if there was a problem with my order: the cooks had not understood that they had to redo my meal. Today I waited a total of 30 minutes to get my order. Clearly something is not working in terms of communication.

Potatoes too soft. Received quickly and still very warm :) The staff were cheerful and seemed to enjoy helping customers.

Despite the often very long waiting time, the employees are always in a good mood.

2 hour delay, we had already eaten before delivery. The children didnt want to wait any longer. No credit. Ordered elsewhere

Even smaller portions with almost no chicken and melted cheese! Im sorry but for $18 a poutine, we deserve something better! From a loyal customer who has questions about his next orders :/

Meets expectations, nothing more

Where is the worst Club of my entire life for chicken and baycun profits? White meat plus $$ pitiful Saint Hubert so much better $20 for dry toast but the fries are good

Sérieux service à la clientèle A1. Je dois vraiment dire que la caissière Maude est parfaite. Elle possède toutes les qualités pour un service à la clientèle impeccable. Patiente, respectueuse et à lécoute..malgré quelle soit occupée elle prend son temps...si tous les employés étaient comme ça dans toutes les entreprises wow ça aurait été très agréable.. Gros merci!!

The application did not work I called to pre-order, finally after 20 minutes on hold on the phone I got hung up on the line.... I called back and after another 10 minutes on hold I gave up and hung up .

Check your invoices, because the person taking your order adds bad choices at a higher price than what you ask for. Always reconfirm your order before paying. What happened to me was a real experience. When I pointed this out, she persisted in saying it was me who asked her that.

Staff behind the counter very polite and welcoming, I was surprised!

Pleasantly surprised. Good chicken, good poutine, good service.

Pay attention to specials...unfortunately this is not always applied to the invoice. You have to validate and call afterwards...not very interesting

Uncooked chicken

Excellent service, smiling staff, lovely welcome

Not good forget that forever the delivery man the music in the carpet pi y delivers the mmm no sauce no salad the chicken and cold cold pi dont talk about the club no respect when you call them y dont know what to say but I gave some tips to the delivery man from mmm pi result I have everything in the trash thank you!

On Gascon the club sandwich comes with the cold chicken because they are made the day before and refrigerated. The clerk I just spoke to told me that if we want it hot, we have to ask for it. WOW Microwave your club, not hard. On the control panel it is not indicated for the shade. BE ADVISED....

The employees are super nice

I ordered 3 club sandwiches to bring, when we got to work we started to eat, after having ingested 1 part each we had the impression of going back to childhood, like when we played in the sandboxes if you see what I mean, I wasnt going to die, but I expected to be reimbursed or prepare another meal, I was offered $10 for our 3 meals, because it was only the salad that was compromised as if the rest of our lunch had not been contaminated by the soil which was on our tomatoes or cheese, I found it really insulting, you lost a business that frequently dined at your restaurant.

The best chicken in the region, no comparison with the others, not even with the other Bennys

Hello, I want to share the bad experience I had at Bennys today. To start, I ordered 3 meals and one of them contained no fries. It is obvious that a meal without fries is quite outdated. So I called to find out if compensation was possible because the order was incomplete. The employee offered me $4 to apologize for the mistake, which corresponds to the price of the fries. This is not what I call compensation. Indeed here is the definition of this word according to the Larousse dictionary: Material or moral advantage granted to someone in compensation for damage; indemnity, compensation, consolation. As we can see here, compensation corresponds to an advantageous offer so I should not only receive the amount of fries in exchange given that I did not have any. There are no advantages in this case. I am disappointed with what you have to offer your customers, especially seeing the positive values that you seem to advocate.

Good fresh chicken and normally very hot when delivered

A bone in the club sandwich could have been very dangerous. Serious and costly injuries could have occurred. This is unacceptable, a chicken breast is a chicken breast we all know where the bone is, if you are a cook you owe it to yourself to debone your chicken breast especially in a club sandwich when you bite into it without seeing the inside . This employee should be fired.

For my part, very good chicken cooking Everything was very hot And served very kindly For me its a 5 star Breast meal

The quantity of fries placed in the take out boxes is really left to desire. Tiny shabby handle. Yet your ad sees other things than a box left flat.

Food was cold fried taste bitter. Terrible taste

Good

Food poisoning due to food received.

Wait 2h30 to be called back and say: unfortunately we have no more chicken..... Next time it will be Saint Hubert for sure

Ordered online and only received half of the order and from those most items asked was wrong.

Good food I ate a brown club and I found a thigh cartilage inside the sandwich and a can of chicken skin.

Guillaume is a very good cook, all the food is perfect, no complaints! Well done!

Terrebonne branch, chemin Gascon, 6:20 p.m. 01-23-16: Lamentable experience. Very dry chicken and very small portions, sauce too salty, only the fries were good. Paying $53 for a family of 4, I wont be bothered again. Are we cutting quality to keep prices down?!

Terrible service...order at 5:15 p.m....call back at 6:25 p.m....order not yet made...received at 6:50 p.m....cold...it doesnt didnt tell me there was a 1.5 hour wait. Received cold meal of course.. finished ordering more at this place...

I didnt expect to wait 1 hour at the drive-thru when there are only 4 cars! Very very slow service!

Still the same original taste

Still so good.

I love Bennys but for the first time in my life my chicken was not cooked I called and was told to come back to the restaurant to replace my meal but I had already eaten the bread, fries and salad of cabbage and the clerk on the phone told me that it would surprise her if I received an uncooked chicken. She told me that it cooks for 3 hours so here is the photo! I read on the internet that Salmonella survives 6 to 72 hours. If I have a few things my case will be declared to public health. I dont know how to post a photo of my chicken

It was good!

Great service and good meal. Thanks Benny.

We had great service!! Smiling delivery man, very kind, friendly and fast but on the other hand our chicken was so fatty yesterday that we unfortunately had to eat benny. Its a shame because we often ate it before. For $53 for two for us it was well worth it!

Staff very loud laughing and talking among them very unprofessional

Very good Parking: More 10 Wheelchair accessibility: Alright

Delicious

2 Caesar salads. Salad made with leaf lettuce!. Croutons had seen better days. In addition, salad is in decline to say the least with several brown and slimy portions. All for $47.00. Ugh .. The chef doesn t watch what he puts in his dishes?

Very good food, the girl at the counter is really nice, we can see she likes her job and the public well done

Plate well Garnier Excellent chicken

Buff... Pink chicken, but pink is not part of my culture. Luckily, we remade my plate.

What more can I say. Thank you for the two poutines without fries!

I gave it 4 stars because we took the drive-thru and left without utensils, so we had to eat with our fingers...

THEY KEPT THE MEAL BOX, THE MONEY AND THE TIP. Theyll tell me theyre very sorry, and send them another email... and blah blah blah I was given a box of chicken which once at home turned out to be completely room temperature. Cold potato, sauce not even warm. Ayoye. Your employees didnt seem at all sorry for serving this bad meal to a customer (and possibly others). They were, however, very sorry for my inconvenience after closing time, and finally asked me to come back during opening hours, for the refund.

Succulent!! And Super Service at the car

I had given this branch a 5 star but my latest experiences with this banner have made me change my mind. The last one was too much. I had a brisket/poutine as usual. When I opened the box, I couldnt help but burst out laughing. The portion of fries was so ridiculous.....I paid for extra poutine...get some fries for the price you pay. And my partner had fillets the previous time. These were so small that the size could be compared to kibble. Its all rubbish now. You were my favorite when it came to eating good chicken. But its over for me. I dont like people laughing at me like that. The prices are constantly increasing and I can understand... but dont come and reduce the portions on top of that.

Disgusting ! Its over, Benny and Au Coq! Cold food, thigh meal and breast meal = no taste, barely a few uncooked fries in the boxes, the cabbage which tastes like water and the bread which is 3 months old.... Benny and Au Coq WERE untouchable, now not edible! 10 meals and the adults were still hungry

Today, August 21, 2023, the sauce literally tasted burnt. There were even little black bits of burnt sauce in the sauce. We agree that sauce is still essential in your chicken meal and especially when you order a poutine meal. Despite our complaint and comment to the cashier and the cook, she couldnt do anything. Sorry about that she tells us. No manager or supervisor on site. Quite ordinary. I therefore recommend that you try the new Au Coq which opened nearby.

Fast and very courteous service. Food that meets expectations when going to bennys

Undesirable employee attitude.. Please note that consumer protection law states that when you make a mistake you must compensate the customer/rectify the situation

Love this place

I requested delivery and in less than 5 mins they had arrived for delivery!!!

Always quick and hot...good portion

I appreciated the service and the relaxed atmosphere Vegetarian options: There arent many but there are some

Very good fast service

Always good and reasonable price good service and quite fast

I just received my order and I have to ask you for the recipe to cook the chicken to perfection like you do, its the best chicken you can eat! Everything is so delicious and the chicken is so hot and so tender. Forget those who complain that they cook their own chicken, they dont know what theyre talking about. A real delight. THANKS.

Very good place

Big chicken

Soft fries, regular poutine.

Another order error! Instead of a duo (Tuesday special) we end up with croquettes and a dark meat club sandwich! . Its a tough service. Next time we open the box in front of you!!!

Rude staff

Best of any chicken from any restaurant not dry chicken

Very good chicken every time

Benny & Co never wrong as long that you love chicken.This companys reputation as solid as a rock and being different from the other that serve the same meals.

Good counter services.

He had an employee who had a mask on his chin in the kitchen which was not pleasant

almost 20 minutes of waiting at the drive-thru... lukewarm food, dry fries, poutine sauce spilled in the box and fatty chicken ++++ soft skin and fatty thighs smut for $50 last time

Always well cooked, always tasty and impeccable service

Good customer service.

I would have given 5 stars but the portion has decreased so much that 4 is enough but the taste of the chicken is the best from the big chains

This is the first time were going to have dinner at Bennys, Im very happy, the chicken is famously better than St Hubert and Scores

Small quick snack characteristic of fast food restaurants. Not very good tasting, not very good for your health. On the other hand, excellent service!

The poutine sauce was really too liquid, I felt like I was eating soup

I ordered a Club Sandwiches this evening, Friday June 10 around 9:14 p.m., I didnt know that Le Coq was affiliated with Ikea, I had to assemble it myself and I had to re-toast one slice of bread to replace the one that had been toasted 10 hours earlier... dry and in crumbs.. its inconceivable to serve this to customers, broken toothpick among the pieces scattered from my club... lets just say Im very disappointed... if your cook doesnt like making clubs, he should change jobs... very disappointed...

Im getting the new sandwich. When I cut it in half you can see the meat is completely raw. Dangerous.

Very good

We ate in the dining room for the first time since reopening and we usually love Bennys poutine. I dont know if its because the format is different in take-out but I unfortunately notice that the portions seem to have decreased and the quality of the cheese is no longer what it used to be. Certainly it is no longer cheese curds, but rather a commercial cheddar type cheese which does not have the elasticity of squick squick. To top it all off, $18 for 2 small poutines was pretty expensive for what we had. I understand that profitability issues are present but we cannot reduce quality, quantity and increase prices at the same time. Really unfortunate.

Excellent service at all times. My meals were generous and fresh. Thank you so much!

The best chicken! The sauce and fries very good. St-Hubert is bland in comparison with their limp fries and too watery sauce. It s always been Benny for me!

Restaurant ready to take away, dining room, different chicken dishes. Very good and excellent table service!

I had it delivered, the croquettes for my daughter were not even crispy, the sauce was missing. My wrap was all undone... I wouldnt recommend it for the price either.

Whats going on with your delivery people? Not paying enough?? He complains to the customers face when we give him a $3.50 tip. He expects to receive 15% of the bill for delivering it with a company car? Seriously, this is the second and last time. Head office must be made aware of this situation.

Very good meal but some of the worst counter service

Me and my boyfriend have ordered this Benny twice now. Both times my chicken thighs were PURPLE because they were so raw. I was sick both times. The first time I told myself it was a mistake, I realized it when I ate it because of the texture (and color). I wanted to give it a chance. But again this evening, my chicken was raw!!! Never again! Not to mention the wraps for my partner which were cold, dry and mushy! Theres no point sending me a quick message to contact your email, I see from the comments that nothing changes anyway!!

Fast service and very friendly staff Parking: Direct parking in front of the door

Beautiful and good products. Very friendly staff

Flat dishes, without real flavors, again and again without vegetables, without enough sauce or coleslaw, ridiculous price for the quality and freshness. Here too prices have risen and nothing has improved. Sad as hell!

Take-out order for 4 people. The sauce was spilled into 2 cans. There were bones in the chicken poutine... We had always ordered from Mascouche, O Coq and then Benny, never a problem. What is happening on Des Seigneurs???

Very good service

Incredible service & what can I say about the chicken pure delight

Gang of meddling, take orders wrongly we deliver anything and when you call he persists and doesnt believe you are the customer

The Benny in Laplaine really has a big problem at the drive-thru counter, a 1 hour wait is no good to get your meal. Really disappointed

1 hour for a meal from the chef lol who is also fret 6 use his words as if he was supping lol

Poor service at the new La Plaine branch. We called a few days before to have an order prepared for 18 people for a party. 1- They forgot to place the order so they asked me to wait. 2- 20 minutes later than the agreed time, I receive the 18 meals but I am asked to go back to the checkouts to pay. Another waste of time while my guests wait at my house. 3- no honey in childrens kibble meals. However, on the phone they offered us sauces and we chose honey. 4- normally with childrens meals a drink is included. This too was offered to us over the phone but we did not receive any drinks. I was very disappointed with my experience at this branch.

The Benny has the plain made hard.. I ordered a poutine I tell her, cheese on the side, she replies that in delivery the cheese is always on the side ok In short, my order arrived, not only was my cheese on my poutine, but it was cold, cold to the point that the cheese didnt even pretend to want to melt, the sauce was also cold and the cold sauce turned into a smoke in short. ..they lost me...$15.50 in the trash

Extremely slow service. Aside from a minor detail, its an excellent restaurant. 2nd visit even much slower?

Cowline has become expensive. Probably because of the pandemic. But still

Order to take away, on the positive side welcoming employees, pay extra for 3 white meat clubs unfortunately arriving at home found that the three were dark meats.

wanting to charge $50 for delivery for an order of almost $200!!! This is abuse! So we had to go get it manager s reason COVID!?!?! Anything!!!

We order 3 meals for delivery, nothing too complicated...which we receive 20 minutes later, so far great service! We receive our order and 1 meal is missing, so we call back to have our missing meal delivered to us, they tell us in 15 minutes the meal will be there. It s boring but we decide to understand the situation and wait! Its already boring since the family has to wait before eating since a meal is missing, but hey, were patient. Wait wait wait 45 minutes after our second call still nothing. We call back to find out when the arrival is expected since we were told 15 minutes...the very arrogant girl Vanessa tells us that its coming and that we have to be patient. My partner asks if it is possible to get a little compensation given the situation. That s when the girl tells us well, you want the meal and a refund! Frankly! She speaks to us in an arrogant and very mean tone. Ultimately it s them who made the mistake, but it s us who are being talked to this way? Thats customer service. My partner asks to speak with the manager, she puts us on hold for 20 minutes and then hangs up the line on us! I guarantee you that this situation will not end there!

I went to Benny Saturday 03-12-2022 and seriously given the labor shortage situation, I had very good service. The cashier Vanessa made my day, with a smile on her face and impressive speed, I recommend this Benny!! Thanks again

Hahahaha,,, at 7 p.m. delivery wow no more chicken,,olala, am I in a rotisserie lucky there is St-Hubert,,,,a real farce,,,

Best chicken

Cold!