Comfort Inn in Thetford Mines
123 Bd Frontenac O, Thetford Mines, QC G6G 7S7, Canada
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Straightforward hotel with contemporary rooms, plus free continental breakfast, WiFi & parking.
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Brown life forever looks straight out of the 90's and i wasted over an hour waiting ON A SUNDAY AFTERNOON calling REPETITIVELY FROM 2 TO 6 PM 5 different calls with a wait time of over 15 minutes and NEVER SPOKE TO ANYONE.
This Comfort Inn was a great spot for my friend and I during a business trip here to Thetford Mines. We weren’t allowed to extend our stay but I understand why. Thank you.
Clean, fair price , little fridge , microwave, TV,internet, walking distance from grocery store or fast food. What else do you need in Thedford Mines...
Great stay - team was efficient, helpful and paid attention to requests. My bathtub drain was not fully sealing though so I could only take showers (was really looking forward to soaking in the tub after working long hours).
This hotel is okay at the best of times and a bit dated. The first issue was that our rooms had been given away, even though we had prepaid for them. It took some effort but they did manage to find other rooms for us, but not before they claimed we did not have any reservations (we provided the confirmation number and confirmed twice before arrival). The second issue was the noise. The hallways were loud and people felt the need to have conversations well beyond midnight that were disruptive. Our room was fair, but we had to settle with two double beds instead of the king we had booked. The water pressure was good and the room was clean. The breakfast book in the morning was small and crowded. I don’t think I will return to this hotel again and would like to try another one in hopes of having a better experience.
Pros - Would return : ) ....Thanks to the kind & thoughtful staff. I would have rated it excellent if it had an onsite restaurant. All rates are in full consideration of what was offered in return for the expense of staying there. In the end I am of the opinion it is fairly priced.||||1) The receptionist Natalie and all her colleagues were a pleasure to interact with from our first phone call to our exit. ||||2) As an added bonus they each spoke fluent English. ||||3) Rooms were clean, ||||4) Tremendous water pressure with extremely HOT water, ||||5) Independent heating / cooling||||6) Ground floor room was provided so were capable of parking the sleds outside the sliding glass doors which also afforded easy access to load / unpack sleds. ||||7) Free wifi, easy accessible vending machines "with" alcohol option, ...||||8) Free Hot Buffet breakfast - Eggs & sausage were scary looking however the pastries, & waffles were great & a juice machine with a variety of flavors made it easy to wash the breakfast down. They also offered a variety of cereals & breads.||||9) Restaurants / bars within a 10 minute walk. ||||10) During our visit there were a number of young unsupervised partying hockey players staying and the staff did a wonderful job running an orderly establishment. ||||Cons- ||||1) Access from the snowmobile trail to the hotel would have been difficult had we not made a waypoint using our GPS. Unfortunately you must traverses several fairly long lengths of sidewalks / intersections / parking lots and cross a four lane road after exiting the primary trail. Albeit the sidewalk is considered part of the trail there is minimal if any signage directing you to the hotel after exiting the primary trail outside the city.||||2) No onsite restaurant / bar but a variety within a ten minute walk.
People are friendly and you get basic clean commodities. Breakfast included is pretty basic. Towels in the room had hole as they were worn through. Probably need to shop around for a better value. On a positive note, the location is great as it is centrally located.
My experience is that most hotels have a difficult time keeping clean during winter if a significant volume of snow is on the ground. This hotel was well staffed, friendly, knew enough English to help a non-French speaker like me, and I didn't see any sign of mud/wet floors from clients tracking in from the snowy outside. Very nice place to stay and a good value.
In Thetford it is the best place
Wooden utensils for lunch? Seriously ? While your parking lot is full of Diesel trucks. Im sure it would cost less to wash metal utensils. Lunch: , it does the job. The coffee is honest. The amenities (mini fridge, microwave, coffee maker, iron and ironing board are all little touches that can prove useful. Unsecured WiFi? Seriously ? Suggestion: leave your sign on in the evening, it could help your customers who are not familiar with the city. No non-slip mat in the bath. Its only a matter of time before an American client slips up and sues you for several million dollars. No envelope for the tip of the maintenance staff. I was told it was banned by the company. My answer: the customer remains free to put in $ or not and chooses the amount. Conclusion: good value for money. I will probably go back. The staff:
Despite the bad weather at least our location was perfect and the ladies at breakfast were very nice THANKS
Rooms: Bathroom is clean and well equiped but the shower doesnt work very well Walkability: Walking distance from restaurants, a supermarket and a Dollarama Rooms : 3/5 |
Food and drinks: Bon déjeuner compris fournis avec chambre, pas juste des bagels et céréale Rooms
The motel is close to the snowmobile trail which is very good. Rooms: Good with breakfast included in the price.
I liked my visit Very good customer service The room was clean I will go back for sure
very good... nothing to say
Réservation de groupe, avec un tarif non respecter. A 8:30 le matin la femme de chambre était prête à nettoyer nos chambres alors qu on a jusqu à 11:00 pour quitter. Règlement de bruit passer 22:00 non respecter, plainte fait sur 2 nuits d affilée mais problème non résolu. Petit déjeuner correct. Bref, je ne recommande pas, et n y retournerai pas.
Unfortunately, this hotel does not respect its offers and agreements. I strongly advise against it; you could have very unpleasant surprises, like many at the end of last week. NOT RECOMMENDED, there are much better around.
What a disappointment! We were promised a rate of $149.99 per night in a written agreement by email. We were visiting relatives for a hockey tournament. We had booked around twenty nights. When we left, the price had suddenly become $169.99 per night. We were told to call back the next day to get the amount refunded. Unfortunately nothing to do! Comfort Inn refuses to reimburse parents! Its not so much the amount involved that shocks me, but the principle. When you make an offer or a promise you must respect it. For this reason I strongly advise against the Confort Inn in Thetford Mines.
I had booked a room with 2 queen beds on the first floor and I was given a room with 2 double beds and when notified I knew there had been water damage!!!!!? ?? And on top of that when I took my shower the water in the bath came up and the drain was clogged and I had water up to my ankles And in addition, in my opinion, my room had not been cleaned well or was cleaned quickly because there was still a mrs freeze in the open fridge which had been started What to do I couldnt return to Quebec because my daughter and my husband had a sports tournament not far from the hotel Total disappointment for this hotel because it has 4 stars out of 5 but according to it it is not worth more than 2 stars because seriously it is not the first time that I have reserved a room and I got it all!!!!! Really very disappointed customer and also ruined end of week
Excellent service at reception by Nathalie. Well located place. Restaurants nearby. Always been well served. Friendly place. The walls are thin but that is not specific to this particular Comfort Inn.
Surprising! As pets are accepted we expected to have odors or traces of some kind, but nothing, not even allergies. Very clean and well located place, close to everything.
Good hotel if you need to stop in the area, the employees are very nice and the rooms are comfortable. You also have a lot of nice place to visit around the hotel. Nearby activities: Mining museum and mining lakes
So surprised at the lack of cleanliness the hall was just VERY dirty and the room was not clean and especially the apis is really outdated and dirty. The lunch also leaves something to be desired, the coffee was dishwater and the service was desired. When we left, the young man seemed much more interested in playing on his phone than greeting us; he remained seated behind his desk and that was it, bye bye. We do not recommend this hotel for the price difference you are much better served elsewhere especially at the Hôtel du Domaine Rooms: Dirty and very ordinary in addition to being outdated Food and drinks: VERY ordinary and terrible coffee, eggs lets just say; not sure it was eggs and the service was desired lets say no service One of the ladies was grumpy and stirring all the time, she didnt seem happy with the lady
A comfortable and cozy place for a shower and sleep stop during a busy week of vacation!! With at least 8 catering services within a 1km radius Lunch provided was better than our expectations, air conditioning efficient and appreciated, only problem: the water came up to my ankles when taking a shower!!
Nice and clean
Adequate room, comfortable bed. A little expensive. The front desk clerk ignored us for quite a while when we arrived. He did not inform us about the establishments wifi and only vaguely answered our few questions. Worst experience at a Comfort Inn!
Super very clean, good price, proximity to restaurants and stores.
the air conditioner makes a monster noise! Rooms: own
Food and drinks: Bon Rooms
Very. Clean Room . Great. Service,. Close. To. All. Stores,. McDonalds. , St. Huberts ,. Jean. Couture, Super. C. Grocery ,. Dollarama ,. Salvatore Pizzeria. Breakfast. Available.,. Very. Good.,. Coffee. In. Room. Coffee and. Snacks. In. Lobby.,. Walkability: Dog. Friendly,. Food and drinks: Tim. Hortons ,. Super. C.
Perfect
The rooms, the bathrooms, the breakfast area, everything needs to be redone, changed, renovated, but as construction has the big end of the stick it wont be for tomorrow at this hotel.
Excellent service Perfect cleanliness, comfortable rooms and decent breakfast! Beautiful location, super convenient
Super clean.. well appointed room... super nice staff..I love my weekend
The beds are not made for tall people, I am 62 and my legs are 4 inches taller. The room was charged to my card with my approval 1 day before the end of my stay.
I really have a bad mark to give because my vulnerability was abused, let me explain; last night I left Sherbrooke to go to Thetford Mines for an evening. Finally I found myself on the street with my luggage in hand and my dog. I contacted the Comfort Inn around 1:30am, asking if dogs were allowed and they were. So I went by taxi to rent a room and the receptionist was EXTREMELY unpleasant. My dog walked into the small lobby and she looks at me and says its starting to get off to a bad start and then tells me your room is very expensive, its going to cost a total of $250 + taxes for one night ???? When on the internet it was displayed at $108.?? She wanted to take advantage of me because I had nowhere to go, I arrived there crying, with my dog, and she tried to take advantage of me by saying that whatever the price, I didnt have the money. choice to sleep there! I looked at him and said are you a joke? $250? And she told me anyway you have no choice. Well I left there as quickly as I arrived. The lady at the reception, really a lack of respect and professionalism!!!!!! Never had an experience like this!
Very clean place, pleasant staff and affordable rooms. Alright.
Very good, clean, dynamic staff, very happy to have chosen this hotel for my Quad hike, close to restaurants and other services, close to the Quad trails. If you dont like it... its because youre insatiable.
Great service, very clean room, family of 4 we were well received, and the amenities were great! The lunch we expected nothing and we were very pleasantly surprised, complete and delicious, egg, bacon, potato, waffle etc! If we come back to the area we will make a reservation again, thats for sure!
Problem with room preparation. Problems with reception. Wants to invoice even if already paying versus Expedia. Basically, last time Im going there
A bit ordinary service
I was confirmed 1 month in advance that my room would be ready in advance since we have a really important event and we are coming from far away. I did reminders every week and everything was fine. The same morning, a lady told us that it was impossible to arrive before 3 a.m. that was the policy and that she didnt care about the confirmations I had had earlier. As I mentioned we come from a long way and we have a 3 month old baby so we really needed the room sooner.
generally good, clean, well located
Ive had better hotels but its okay
Clean room, good service!
Comfortable
Very good service, welcoming and attentive staff
Courteous welcome with a beautiful smile.
Very clean and great service, thank you
Lovely welcome, very clean room, I easily recommend this place.
Rooms are comfortable. Breakfast was not really enough (fixed portion prepared per person).
Very clean room and very warm welcome
+Very comfortable bed, good service, very pleasant staff. -Very noisy air conditioning, very light breakfast.
But lunch not great
very comfortable beds, clean, but the breakfast needs work.
Broken heater set to maximum, staff unable to fix. Shower was spraying water from the sides all over the floor, and out of the faucet. Clean rooms otherwise.
It was Not Comfort at All...
Some staff members lacked courtesy. There was soiled Kleenex in our bed, hair in the bathroom.
The rooms are clean, comfortable beds and all the usual amenities
We had booked a deluxe queen room. We had a very outdated room, it doesnt smell good in the room, the air conditioning makes a hellish noise, no broken internet, no broken glass, the bath is stained and very old, the Queen bed not at all, its not is a 54 inch double bed.
Very pleasant facility simple spacious very clean nice fridge and microwave with plenty of surface areas. The staff were very helpful and accommodating to anything required. Even with my limited English I got by well :)
Very good for a short stay
Clean room, it was good
Comfortable and clean, the hostess at the front was incredibly kind
Very attentive and courteous reception, the rooms are very clean. A good place
Friendly and courteous welcoming staff, they make efforts for the covid choice of lunch, this hotel meets my expectations
It was great.
good lunch although the room is a little too small for the size of the hotel. The rooms are as you would expect.
Beautiful place to rest close to everyone.
Super nice people at reception. Decent rooms. Decent lunch. Well located.
Correct
The rooms were good, the staff for the most part were good. When we were welcomed, several of us had reserved our rooms for 3 p.m. Well nothing was ready, we were told that one of the rooms was simply not ready. It was 2:58 p.m. For some reasons, we tried to ask if it was possible to have a refund for part of a night that we would not use and we were stupidly told that there was nothing to do given the contract. . I understand that there are regulations to follow, however, there are also rules of good manners that someone there had forgotten.
Great welcome! Very warm staff. Clean and well soundproofed room.
Some renovation was done but still room for improvement
BRAVO THE STAFF DESERVES THE 1ST STAR BRAVO AND THANK YOU
The staff was very friendly and accommodating. The room/facility was clean. I would most definitely stay again.
Great service
Clean, friendly.
Pillow to dream
Great, very clean, very nice staff, a very good lunch, the very nice lady, We will definitely return.
Beautiful place , nice service and confort
Nice staff and very clean great room
We very much appreciated our experience and the welcome, the warm atmosphere, good food and cleanliness of the place.
Classic!!! Good affordable place
Very good, very clean, the staff is super friendly, beautiful welcome and good service.
Definitely a delightful stay. super comfortable and bathroom was clean. Great breakfast. Free parking. Very accommodating of our last minute very late reservation and check in. They were the only ones that had a room available.
As always, my visit was pleasant and comfortable! The employees of the establishment are professional and respectful! On the other hand, lunch ends early even on Saturday and Sunday, days which are usually ideal for rest!!
The staff is helpful
Excellent service
Clean but the decoration deserves to be refreshed. Outdated heating system. Breakfast has been improved.
Clean rooms and friendly staff!
I enjoyed my stay at this hotel. Well located large parking nice room only thing wrong was the included lunch. I expected a little more. Is it me who is too demanding or them who are not demanding enough. The hard boiled egg was not fresh that day. The impression I got from it was that it was cooked and vacuum packed to be sent to the hotel afterwards. As for the rooms I have absolutely nothing to say, everything was impeccable. I want to go back for sure
The rooms are beautiful
Warm, courteous staff, hot breakfast included
Courteous staff, beautiful welcome, very clean place. I am satisfied with my stay place recommend.
Very good service!
A1
We had very good service
Here breakfast is included like in other comfort inns but dont expect flexibility here, not before 6:30 a.m.
Very well located and convenient
Clean, economical, great location downtown. On the other hand, there is nothing extraordinary, just the minimum and it is perfect like that.
Clean and good price!
Great experience to repeat!!!
courteous staff, clean and spacious room, fast service.
Comfortable, but look a little old!
Good family restaurant....generous portions...
Alright.
Alright
Very nice welcome
Real friendly staff, clean rooms and close locations to restaurants.
Brilliant welcome! Thanks Charles
Very clean, decent welcome, great little hotel not too expensive!
Alright
Very clean, quiet hotel, and above all, which accepts that you come with a dog
Clean rooms. Friendly staff. Quiet area, close to everything.
Everything is OK
Alright
A side of McDonalds and A&W, ideal
Nice clean rooms, smaller hotel with few amenities.
Nice rooms, decent price
Very good hotel, I recommend it
I called very late at night and the Gentleman that answered was friendly, kind, and very understanding, the man kept his word and my room. I arrived at 11:30pm to a warm welcome, a very clean room and perfect bed, only to be greeted by the wonderfull employees in the morning before a hearty breakfast, the best overnight stay I had all 2 weeks of my Ontario to P.E.I and back journey, awesome team work from the clean grounds to the clean and comfy beds. Thank you
The usual comfort.
Too expensive for the quality, lunch not good
Very clean rooms
The rooms are clean and comfortable.
Nice clean room. Friendly staff.
Very good welcome Too many carpets in the rooms are dirty and dusty. Mite and dust allergy
Awesome thanks see u again
I often stopped to stay there for 1 or 2 nights. I am comfortable in this complex. I consider the full lunch very good. This time, a problem occurred. The toilet is blocked in the room. I tried to unlock them but without success. My 85-year-old mother and I had to go to the bathroom at the office. This is the first time a problem has arisen. It is still a place that I recommend with confidence.
Nice place for a one night stay
A little expensive but a hot lunch is included. Very clean and well equipped room. Very comfortable bed.
Good
Very clean
Good welcome, very courteous staff, very good room, I like to go there to rest from my travels, for the breakfast included personally I dont go there so I cant tell you what its like because Im going always have lunch at the boulevard restaurant which is not far from there and the lunches are very good if you want a lunch to suit your taste
In 3 days we will be able to do An appropriate comment!!!
Very good service motel veillo place to rejuvenate and modernize
Very nice and clean super nice people
Clean rooms, strong Wi-Fi and friendly customer service
Nice welcome at the reception. Nathalie at reception is very friendly. Clean, comfortable rooms. Hot breakfast included ok. Excellent coffee.
Exemplary services
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