Tony Roma's in Thunder Bay

** update*. We were told we were going to get gift cards to make up for our poor experience here (id like to add this was years ago no I know this I just found out how to edit my post) but the gift card never came so it was just a smoke screen from the owner to try and make things right at the time when I originally posted on FB and here. A friend and I went here last night for 7, the place is nice inside it wasnt busy at all which we were happy for since we were hungry. We got to our table after waiting about 5 minutes to be noticed at the front of the house. The menus look like a child laminated them which is sad for how nice the rest of the restaurant is. Fast forward after waiting forever to get our order taken it took 45 minutes to get our appetizer! After finally getting that we continued to wait and in totally we were at Tony Roma for over a hour and half waiting for food. What is most frustrating is ppl came in after us and would get there food right away. There food was decently good but we got basic burgers the half price apps wasnt what we were expecting and prices were high. All in all service sucked and the food was not good enough to make us want to return.

Unfortunately the food came out cold..... It was fresh but seems as if it sat out waiting for my guest at the table meal to come out together before it was served as hers was hot!

Wonderful dinner with 12 ladies from our church. Awesome service and all meals were served at the same time.

Great food at decent prices, especially the steaks and prime ribs

So much meat.

I would never go back! Food and service was really bad.

Large group had a great time. Great service from staff.

Our server was excellent!

The service and food were really good. Plan to be there early because the close at 10:00 PM even on game days.

I ate at Tony Roma s tonight, the service was amazing, our server was extremely kind, bubbly and visited our table frequently to ensure everything was going great! Unfortunately her name has slipped my mind but if you see a women with beautiful eyeshadow+makeup, that s her:) We ordered their nachos and they were absolutely loaded and delicious. 10/10 I love Tony Roma s!

Great food, great service !

When you leave and have to go get take out.very poor service may 11 24

Excellent good Wheelchair accessibility: East from parking Food : 5/5 |

Just ordered off Door dash and it was disappointing. Wouldnt recommend this place to anyone. I got the loaded baked potato which advertises having sour cream, butter and bacon and cheese and it was just a potato. Nothing else, not even butter. The pulled pork was really dry on the pulled pork pouting and the gravy itself was not great. The seafood cajun pasta was okay but nor worth the money.

Small portions for the price but very good!

Only a 4 on atmosphere as it was a bit cold where we were seated. Left with frozen feet. Good was delish and waiter Paul was delightful.

Our server was EXCELLENT! We came Valentines Day and were seated immediately, and well taken care of by Mitchell! Plus, they had Guiness !! As for the food, the selection is quite large and broad. My food was tasty, and my partner enjoyed her meal as well.

Took over 45 minutes to get our appetizer, no refills for over 45 minutes. Service standard was well below what the standard for a decent restaurant is, will not be returning.

Had great service by Alaina and the food was wonderful

Love this spot anytime to enjoy a meal with friends. Wheelchair accessibility: Wide doors and friendly staff to help. Food : 4/5 |

Delicious dinner at Tony Roma s.

Ordered salmon with veggies and garlic mashed potatoes. When I received my delivery it was missing my potatoes. I called Tony Roma s and they said they couldn t do anything about it, even though it was their error. They didn t even attempt to rectify the issue. So I paid almost $50 after delivery charges for cold/tasteless & dry salmon and flavourless veggies. After a long day of airports and travelling I m left hungry & disappointed. Not impressed.

Had surprise party so lots of different plates ordered. Everyone was satisfied. Cheesecake was given to birthday individual. Awesome service and prices were reasonable. Gratuities were already added to bill.

Service was excellent, the server (Rosie) was fantastic knew the menu when asked about something, nice atmosphere very friendly will go there again Parking: Ample parking, no problem accessing the door parking lot was cleared of snow very accessible.

Really good

Good food, friendly staff

Delicious food great atmosphere. Perfect for Valentine s Day dinner.

Had a very displeasing experience here. Came for family day dinner with my parents, and Had a very negative experience. The waitress we had was extremely rude, made many passive aggressive comments, and flipped out on other staff many times. It was a hassle just for my mother to get extra butter. The food was alright. The host gentlemen at the front was the only kind and welcoming staff member we encountered. That s the only reason they get 2 stars

Good food but a bit on the pricey side. Atmosphere was decent, but had the feel of a big chain. Server was friendly and made great recommendations.

Great service. Great food. Great environment.

Comfortable and well staffed. Meals are fresh and hot.

Good food and service

Great food but very poor communication skills from a few of the staff members, we went for dinner here a few times. Unfortunately the last time we went there we went a little late, upon telling the greeter at the door, respectfully, that we were told the wrong information from another staff member (we phoned prior to going there) she gave us a disgusting tone of voice stating that we are closed along side stating I m pretty sure I know when we close . We were communicating with a respectful tone and using proper communication skill. knowing how to speak to other people is a qualification I think all staff member everywhere should know. Very disappointed to have been greeted with such poor service. Ruined it for us to ever want to go back here. Especially when we were just trying to have a good night.

High quality meals at an acceptable price. Everything we ordered was met with great reactions!

expensive but excellent

We enjoy when we go. Staff is friendly.

Great meal and great service!

This spot is a regular in my dining out. It never disappoints

Highly recommend this restaurant. We were there with a huge table. Notorious for poor service conditions. But all the food came out together and on time. Service was excellent. Its a bit dark in the restaurant but the menus are light colored so alls good. I got an amazing rib selection plate. it was very good. Kid-friendliness: This is most definitely a kid friendly zone. great for all ages.

Was a regular customer until one of the server turn our dining experience into a nightmare. Will never return to this restaurant and would never recommend it.

Ordered prime rib and asked for rare instead of them telling me rare was not available which would have prompted me to order something else they brought out a medium well piece of shoe leather I attempted to eat it which was relatively tasteless couldnt get through a ¼ of it when I pointed it out to the server he offered me a free desert on a $47 prime rib dinner they brought around the check and sure enough he charged me for it I then asked are you kidding me youre going to charge me for that he then said he was going to get the manager disappeared for 45 seconds tops and came back to let me know the manager had taken it off the bill sorry but I dont recommend this place at all will not return to a Tony Romas ever again

Our server wanted to perform a trick for us and ended up throwing a broken toothpick in my margarita I just got and then he picked it out with his hand! He looked embarrassed and walked away. Didn t offer to get me a new one or anything was very shocked. We had already paid as well..

The food and service were excellent, but the music was blaring so loudly it kind of ruined my meal. Why do you have to have the music blaring throughout the entire restaurant??

We didnt have food we only stayed for a few drinks before heading to the movie theater and they were delicious! Always great food/drink, service & atmosphere at Tony Romas.

Great place, variety of food choices, extremely friendly and truly exceptional service from Paul! The potato and bacon soup is delicious, I recommend trying it once you are there. The place is kids friendly, and they have healthy choices in the kids menu . Great experience. Kid-friendliness: The kids menu has healthy options, vegetables, and salad.

Awesome fall off the bone Baby Back ribs!

Very accommodating, asked for vegetables to be cooked longer due to digestive issues and they delivered. Food is always so good. Sometimes the music can be a bit loud at times, but all in all great place!

Got the prime rib. Started out medium rare and tender on the edges around the fat then the meat was over cooked and tough as i cut into it. Tried eating it but couldnt finish the steak. The waitress asked how it was so when I told her she just walked away. Didnt seem to care. The guy working the front took my plate and I told him. He didnt really care either. We usually get really good service and food there but not tonight.

It was gorgeous and the food, enjoyable. We were a party of four, the service was impeccable, the waitress charming and well mannered. Well certainly return, it may have been our 1st time, it wont be the last time.

Nice ambiance and friendly waiter. Food was pretty good. We had the salmon platter and pork PPQ sandwich with fries and coleslaw.

I had the strawberry sald with balsamic dressing. DELICIOUS!

Went in for supper. The music was so load that you couldnt think. I asked the gentleman if it could be turned down. He went and go the waitress and asked her. She told us that its down as low as it can go at this till. Was very rude about what We asked. Was not impressed by everything just walked out will never go back and will never recommend this restaurant to anyone. This is the second time I have been here and not impressed

Ordered steak with broccoli and rice. Wife ordered shrimp with same sides. Waitress said good choice. Meals came out and we had two steaks. Informed of mix up, they took it away and said they would correct the order. Waited for my wifes order so we could dine together. Waitress walked by, didnt even look at my plate, said, hows your meal, didnt even look at my untouched plate and said, oh, thats good and kept going. Wifes meal came out and we proceeded to eat, broccoli and rice were only warm, on both plates, but the kicker was when the waitress said she wouldnt charge us for the steak dinner ! Not a place I would rush back to !!

Nice food nice waiters

Always get good, quick service here and the restaurant is always extremely clean which I appreciate. Lots of good food to choose from, ribs, potato soup, any of their salads, shrimp app, fish and chips etc. however never make the mistake of ordering prime rib here. It s actually terrible. Menu says served rare-medium rare. The one time I had the misfortune of ordering it, it was well done. Shoe leather as the other comment put it is accurate. That poor cow gave its life and that s what happens with the meat, very wasteful. Management, please revisit the way your kitchen prepares the roast. The jus served also just tastes like dirty water. Also, another comment for management- please put hooks in the ladies restroom so we have a place to hang our purse!

Wonderful service and meals Wheelchair accessibility: Easy access for everyone Food : 5/5 |

The server was so professional and food was yummy

Very good meal there... with family or friends, very well received and very well served despite the fact that we spoke French! but upon delivery it is quite the opposite, quite disappointing!

Very good food, the ribs where awesome!

Our server was Mitchell. cheers

A wonderful prime rib, made just right. Service was quick and helpful.

Delicious dry ribs and wings!

Whenever I am at Tony Romas I always leave Satisfied.. . Food

Service and food was good .. washroom is clean and staff are friendly.. ambiance is classy and highly recommended

Food wasnt that good, wife and I got sick from it.

Good place for pasta, drinks, and sweets!

Always good food and good service

Great Service..... good variety menu..... good food. Clean atmosphere

Good food. Great service.

Service and prices were perfect Food was delicious . I just wished it wasnt so cold inside. It wasnt very comfortable. I will go back

Great food and service. Thank you, Paul!

My husband and I love going to Tony Romas. Food is always good and for most of our visits the service is great . We definitely recommend eating here

Possibly the best dining experience I have had. Great service, great food, clean and well kept facility, and the staff are absolutely amazing and friendly. Chicken Basil Pasta was fantastic. Kudos to the kitchen staff.

I ordered a plate of well-cooked meat. They gave it to me well burnt and super dry. The refried beans looked like they were from a can. My husband ordered a rib combo and they were also very dry and tough and some had quite burnt parts. The drinks were very good and the service was also very good. But the food is definitely very bad in relation to its price. One is supposed to pay for the quality of the dish, not for the name on the restaurants entrance.

The steak I had very good and staff was very friendly

Best potato soup

I gotta say for the first time eating here our experience was awesome. The waitress(26 years experience) was the best polite and knew the menu . The ribs and steak was really tasty. The plate of food was huge portions and the loaded bake potatoe was delish... overall a great experience will be visiting here more often... oh ya the bill was under a 140 drinks, apps, and 3 adults meals great deal. well worth it...

Always great service. The food is hit or miss. We went for 1/2 price appies. Some were excellent and some had been sitting in a warmer for too long

Get that strawberry salad!!!

Food was absolutely delicious! Dont forget to take advantage of their special app prices!

It is good.

The drinks were good but food overcooked and not how we ordered.

Good food

Food is delicious. I would love to go again. Highly recommended.

Such a great hangout. The bartenders and wait staff are so fast and so smart. Great atmosphere to stay and linger even with kids!

Excellent food and service.

Slow service and good food .

Friendly bilingual staff, reasonably priced food, clean and inviting ambience!

Service and food was exceptional. Menu is a little on the pricey side but its worth every penny if u want to go out somewhere nice to eat.

Food never fails here. Amazing and the staff is just as great.

Food is always good

The standard is the same, the menu has changed a bit. The Kicking shrimp is still on...

One of the best ribs for a chain restaurant. The decor is very relaxing and service is usually on point. Dietary restrictions: A lot of gluten free options.

Food is always delicious.

Disappointing! We were seated after waiting in the front. Sat there for 15 minutes starving. Waited and waited and no one came to our table to take our order. Not even water was served got mad and went elsewhere where we actually received service, great service too. Its unfortunate as I was looking forward to the food.

Great service and super clean area, sides could be warmer though mashed potatoes were slightly cold and others at my table also said sides could be warmer. The staff was great and did what they could as we were behind a 25 person table, so more staff could be on shift if knowing such a group would be arriving. The prime rib I had was delicious and others also were quite happy with their prime rib, also baby back ribs were excellent. Would return again.

I found the prices to be a bit high and the portions to be not large. The staff was friendly but short staffed so ordering took almost an hour. First experience was not the best. The food tasted top notch.

The food was amazing as well as the service. I will be going back

Food was great.

Awesome food from around the world like shrimp and chicken! Kid-friendliness: The coolest kids menu ever!

Always great service and good food. Everyone says how expensive it is, but if you go to a sit down place for a burger and fries, you arent going to pay McDonalds prices.

Kinda disorganized when picking up a takeout order.

Parking lot was a nice place to steal wifi

amazing food, amazing service, was a great lunch the fries were to die for. the fish up to east coast standards. will be back again and what a lunch deal.

Ordered take out from the Tony Romas Memorial ave . I Had beef ribs garlic mashed potatoes and wife had riblets and starter strawberry salad and it was fantastic ,great place to eat

Had the salmon and shrimp. It was incredible.

Awesome food and service!

Great service from Monica gave us great suggestions of food , love the calamaris ,I m glad the patios are open Let s enjoy the summer #thunderbay

Went to check out their 1/2 price Apps on a Monday evening. Food and service was excellent!

The appetizers and food we ordered were good. The service was good!!

Simply one of the best and currently one of my favourite places to eat in this city. Food is always excellent and the staff is always welcoming and friendly. One thing that wins me over with restaurants is their ability to be consistent with their quality and service, and thats exactly how I feel they do here. Never have I had a bad experience here and Im ready to go back when ever the opportunity comes!

For our 1st time ever & having it delivered.. Best ribs weve had in a long time. Food was hot, cooked all the way through & falling off the bone! Used skip the dishes, which didnt take that long. Will definitely order from here again!.

So chic & good food

Excellent service a good place to get a drink with friends and catch-up

Went to TR for my wifes birthday. The onion loaf was good as usual. Ribs were unfortunately underdone. Im used to the, almost fall off the bone doneness. The meat was fairly firm and lacked any sauce penetration. The server was cordial but no action was taken or offered when asked how our meal was. Strange, considering how many businesses are trying to get back on their feet. I didnt want a free meal but not even offering to replace the portion astounds me!

Food was average and the food we ordered to go had one of the sides wrong

Not good food and service. Food cold, had to get someone the get waiter for drink refills. No up selling. Menu quality content outdate. Ordered prime, disappointed looks like a reheat, very dry, doneness ordered not received.

Tony Romas Thunder Bay is fantastic! Cleaner and more updated than any other franchise Ive visited (in Winnipeg for example.) Lots of parking, barriers in place for pandemic requirements and disinfectant readily available at the entrance. As wed made a reservation, we were immediately seated and welcomed. The service is prompt and still safe in compliance with pandemic requirements. Drinks arrived quickly and orders taken soon thereafter. The meals arrived quickly, hot and very tasty. The beef ribs were great! Large portions served, which even I had trouble finishing. Dessert was very rich, probably should have foregone that pleasure but thats on me. Delicious meal, efficient service and friendly staff makes this a restaurant worth visiting. Tony Romas Thunder Bay gets a rare 5 star rating.

Just stepped inside for ribs but tried the prime rib. I must say it was well worth it. The staff were friendly and the washrooms appeared top notch cleaned.

Great food great service. In and out in under an hour

Shamelessly dived into and devoured the starters before photos could be taken. Same with the deserts.( Repeat future visits will capture those) Im positive if this restaurant placed work boots and cardboard on the menu, the kitchen magicians would make it taste gourmet, the waitstaff would present it like you were on a British nobility estate and the entire experience would make you realize that the management and staff at this location, would be the equivalent of heavyweight prize fighting champions of the service industry restaurant world. Forget that every staff member in public view, from bartender to bus person, constantly scans the patrons to anticipate needs before being asked, every single item weve ordered on 2 separate visits has been spectacularly prepared, tastes phenomenal, been of generous proportions, its made us anticipate returning and eager to try what we havent. Not only is this location recommended for its food and beverages, but as an example to every dining business as an example of how to do everything right.

Food was good but our server was awesome. She made us laugh and have a great time

The food was good. Service took a long time to place our order. Very good salad and ribs. Too full for what looked like a great dessert selection.

Delicious food, lots of options (2 sides!) and great friendly service.

Nice restaurant, great food and friendly staff. Loved the place

Good food and good service

Awesome food and great service

Great service.

Food was alright, but for the price you pay, they sure rush you out. We had a table of 4 on a pretty average night where there were still plenty of tables available. One of our party members hadnt even finished eating before our server was bringing the rest of us boxes for our leftovers. This felt a little rude, but the best part was when they were still eating and the server decided to not only offer dessert to the rest of us but even brought us the cheque (which we didnt ask for yet).

So good !!!

Always excellent service, and usually great food. The odd time theyve messed up the food theyre sure to correct it.

Ordered on skip the dish...Did not like The prime rib sandwich and the baked potato tasted musky/moldy.i do not recommend this place

Great food. Took the kids to eat here.

Excellent Steak!

GREAT seafood pasta dish just in case you dont want ribs

We were there for a Birthday.. Food was good, noise level was high which was hard on one guest at the table that wears hearing aids.

I had the burger with onion straws (cant remember the name) and it was delicious. Had a beer called Sultana Gold which was also really good. The dining room was nice and clean.

Been many years since Ive been to a Tony Romas, and they didnt disappoint!! Had the riblings, and wild rice blend, and a very nice glass of wine. Couldnt even finish half, portions are pretty amazing! Shout out to our waiter, Vince, at Thunder Bay location.

Not cool says open on Sunday and it is not , learn to update your business

Great steak

It was okay. Not fantastic. Not terrible. Just average.

Good food, great service.

Great

Great food, friendly staff, and amazing bathrooms.

The St. Louis ribs were great and the service was wonderful. I should have gotten the half rack, it was so filling, but I have leftovers for later

Clean, good food, friendly staff.

Very clean, friendly staff and great specials!

Great customer service. Our server, Monica was incredible. The food was delicious

Great food. Great service.

You couldnt ask for a better person behind the bar than their resident bartender, Dan. Food is great but the service is better.

Great food. Friendly service.

Friendly, roomy, pleasant, good service, variety menu with daily specials, free parking, central location.

Old people are adorable and you can find thousands of them eating here. The sounds of hundreds of people eating mashed potatoes at once is soothing.

Great service and atmosphere