Swiss Chalet in Thunder Bay

879 Fort William Rd, Thunder Bay, ON P7B 0A9, Canada

★★★★☆
(569 reviews)
Categories: Restaurant

About

Swiss Chalet in Thunder Bay, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Website
swisschalet.com
Address
879 Fort William Rd, Thunder Bay, ON P7B 0A9, Canada
Plus Code
CQ45+6Q Thunder Bay, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11:30 AM–8 PM
Tuesday
11:30 AM–3 PM
Wednesday
Closed
Thursday
11:30 AM–8 PM
Friday
11:30 AM–9 PM
Saturday
12–9 PM
Sunday
12–8 PM

Services

Service options
Kerbside pickup Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Healthy options Small plates Spirits Vegetarian options Wine
Dining options
Lunch Dinner Counter service Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

3.7
★★★★☆
569 reviews

Most Mentioned

chicken (46) take out (21) ribs (18) order (16) delivery (15) gravy (10) cold (6) server (6) ceasar salad (5) poutine (5)
5 stars
233
4 stars
144
3 stars
77
2 stars
38
1 stars
77
★★★★★
December 12, 2024

Great food, good service, convenient takeout parking. Have picked up the Festive Special many times. Really enjoy it. Good value for money.

★★★★★
November 15, 2024

Swiss Chalet is my husband’s favourite restaurant ever. We are so sad they had to close all their restaurants im Winnipeg. But every time he goes to Thunder Bay, everyone knows where he is going for sure. 😊 This time he took us to thunder bay and of course there is no way we wouldn’t eat here. We just love it. The food is always great and the staff are amazing.

October 17, 2024

Our family went to dine in at the Thunder Bay restaurant yesterday evening. We ordered perogies as a starter, they were rock hard/burnt when we got them. After that we ordered our meals, my daughter and I ordered the hot chicken sandwich with mashed potatoes, their dad ordered a half a chicken with mashed potatoes & my youngest ordered a poutine & burger. The half of chicken came bloody/pink, we mentioned it to the waitress but she assured us that it was fine and cooked. My youngest took one bite of the burger and didn’t want it, I opened it and the patties were burnt. Our chicken sandwiches must of sat for a while because the bread was really soggy, the chicken was pink also. After getting home 2 out of the 4 of us ended up getting really sick, I’m certain it was food poisoning. It was not fun AT ALL. Overall the service was good but the food wasn’t. It was a complete waste of $120 and I regret even going there.

October 2, 2024

My husband picked up take out at the local restaurant. The ribs are yesterday's; extremely dry, impossible to cut, actually made crackling noise when I finally cut it. And they were back ribs; ordered at 5 pm! My side was just as horrid. Not enough lettuce that wasn't black/wilted to even make a salad! Be a cold day in Hawaii before I go back.😠

★★★★★
September 26, 2024

We had a fantastic dining experience! The ribs were absolutely wonderful—tender, flavorful, and perfectly cooked. The kids' menu was also impressive, offering a great variety of dishes that our daughter loved. The whole family had a great time, and we will definitely be back. Highly recommend for anyone looking for delicious food and a family-friendly atmosphere!

★★★★★
August 19, 2024

Paris did a fantastic job took my order down and gave me the best service I could ever ask for wasnt even 10 min and brought both plates I had ordered out to me thought it would take awhile since many others got there before me and when my drink was almost touching the bottom of the glass didnt even have to ask for refills she would come right away with the pitcher A1 service the chicken tenders were probably the best I would have to say😃

November 28, 2023

From the minute we sat down our waitress was rushing us to order so we thought the restaurant was closing. We asked for two Festive Feast Combos and a starter Cesar salad. It took 20 mins at least for our salad to come out and that is after we asked about it. As soon as our salad came out right behind was our dinner. We asked for them to bring it back out since our salad was a STARTER. When our meals came back out we were missing dressing and cranberry sauce. The chicken was super dry and both meals were very cold. Our waitress had attitude the whole time and when my mom asked for the food to be heated the waitress through another plate with dressing on top of the whole meal. Not happy at all with the food or service. So much so that we would The restaurant is super cold as well like the AC is on. We asked to speak to the manager and she asked us if we are going to eat our food. We both said no due to how disgusting it all was and the fact that a dirty plate was placed on top of the meal. When our server came back she told us that one meal was refunded and gave us a $33 bill. At this time we asked for the manager again since we were unaware of what was happening and now we have no food to package up. She told us she didn’t know what she was going to do until she came up with a new bill. She explained was closed and that we are unable to get food. We asked if we could get a credit in the book and she said no that she will give us 2 appetizers which is not the same. Then she said 10%. We asked her to remove the total bill as we have no food and she started screaming at us telling us the only option is to pay our bill at which time we refused and now she asked for our name and told us we are not to come back. ABSOLUTELY DISGUSTING SERVICE AND FOOD. Headquarters will be contacted about this situation.

★★★★★
September 12, 2021

Honestly the staff was great. The food was SO good, delicious and so very well cooked! we got here right after church service on Sunday & the place filled up quickly after I took the pictures. The portions were quite decent and filling too. I had the Ribs + 5 wings (which comes with a side, dinner roll, coleslaw and dipping sauce) while my husband had the Quarter chicken dinner + chalet chicken soup + slice of pie which came with a choice of dessert. He had a lemon cake which I tasted as well. We will definitely be back.

December 23, 2024

30 min waiting for a table, then very long waiting ( more than one hour) till they bring your order. We have dietary restrictions and I told them twice about it however they brought the food with it ( even if it is just a contamination, this is not an excuse), finally the food tases horrible. I asked for the manager and a young guy came ( I do not know if he is the manager or not), and he gave me lame excuses . Very bad experience, I will never go there again

★★★★★
December 16, 2024

All good Parking: Yes Food : 5/5 |

★★★★★
December 9, 2024

Ordered online. AI told me 45 minutes. Was ready in 25. Bonus.

★★★★
Local Guide
December 9, 2024

Great food reasonable prices. What else can I say. Um... its Swiss Chalet. This location is stellar at the time of writing this.

December 2, 2024

Sat for 10 minutes no server, no high chair, not even acknowledged since being seated. Left disappointed

★★★★★
November 23, 2024

Vegetarian options: Good selection of veggies Food

November 23, 2024

Cold food. Ribs dry.Unorganized delivery of food waiting over an hour and a half while tables get served ahead of us when they just got there. No quality check. Half table had food while others still waited another 2o for theirs. Returned food and left.

November 23, 2024

Dry ribs, service was awful waited over an hour to receive our food. No quilty check. Definitely will not return.

★★★★★
Local Guide
November 23, 2024

Takeout counter was super friendly today and a joy to deal with! Great job

★★★★
Local Guide
October 23, 2024

The chicken was very good. The ribs were dry although they did fall off the bone and were okay. Fries are always awesome and chalet sauce is the best!!! Delivery was fast and food came hot.

October 23, 2024

They have that Thanksgiving feast deal, thought I would try, ordered 3 Thanksgiving feast meals, all I got was the classic, no stuffing and cranberry sauce.

★★★★★
October 23, 2024

We ordered take out. Everything was great but we were missing the gravy that we ordered.

★★
October 23, 2024

Came to dine in before going to CLE on the 8th of August. Food was fantastic, but service was horrible, we were told to pre-pay our food before they started making it. there were a few other people dining in but I didnt see them being asked to pre-pay.

★★★★★
Local Guide
October 23, 2024

Very quick service food is always hot and good

★★★★★
Local Guide
October 23, 2024

Server was very busy training but was very attentive Food was awesome Food

★★★★
October 23, 2024

all the food was great with the exception of the mini donuts that came with the kids meal. They were dry, hard as a rock and not edible.

October 23, 2024

Worst service ever. I am waiting for an order placed online since last one and a half hour(quite literally). Moreover i cancelled it after noticing that they are using takeout bags from the floor to pack these orders. Disgusting.

★★★★★
September 23, 2024

We had the chicken and roast beef It was a huge portion and very flavourful Kid-friendliness: The kids loved the menu, and the icecream sundaes were a massive hit.

September 23, 2024

This was probably the worst place I have been to in a long time waited about an hour for our food it wasn t busy but steady I had to ask the waitress where our food was and we finally got it after an hour, I ordered the full rack with fries and gravy and it came to the table Luke warm and the ribs were so dry, the waitress did ask me if I wanted it replaced but I did t feel the need to wait another hour lol not only that but the other 4 orders were all mixed up on the plates and was missing Caesar salad. I felt so embarrassed sitting at the table while the others were eating and then you see everywhere online that you should tip 15% for what lol

★★★★★
Local Guide
September 23, 2024

E excellent breakfast

★★★★★
Local Guide
September 23, 2024

Love Swiss chalet!!!!!

★★★★★
Local Guide
August 23, 2024

Delicious

★★★★★
Local Guide
August 23, 2024

Good food, nice people, fair prices too! We got a Wrap, a burger, chicken fingers, and a Chicken Poutine appetizer. All was very good.

★★★★★
August 23, 2024

Very good.

★★★★★
Local Guide
August 23, 2024

Great meal Great service thank you Dietary restrictions: Gluten-free dairy free and allergic to pork Food : 5/5 |

★★★
Local Guide
August 23, 2024

Food was ok and service was poor. Stay far away from any beef option on the menu.

★★★★★
Local Guide
July 23, 2024

Our server was very friendly, and the food was delicious. Its still a good value.

★★★
July 23, 2024

Food was good as usual but the service was terribly slow. Maybe a 5 minute wait to be seated but then it was 40 mins to get our food and another 20 minute wait when it was time for dessert.

★★★★★
July 23, 2024

Brewery special

★★
July 23, 2024

I m not impressed .just don t like badly cooked chicken that s still quite red. I returned the meal once, received another chicken dish with the same problem. Perhaps you need to replace your thermometer in the back, because when I cook chicken it s never bloody at the bone. And oh boy, they took a whooping 10% off just my meal. I did take one piece home and cooked it in the oven and it came out COOKED.

★★★★★
July 23, 2024

The store staff were great. On time and efficient. My only complaint is the delivery radius is too small.

★★★★
June 23, 2024

the food was pretty good, i love a hot chicken sandwich but the fries were kinda mid, the server was so nice but took forever with the bills and machine, mixed up some of our drinks between us (no biggie, they were the same price anyway) a lot of our time there was just waiting on her to come to the table lol overall not my first pick for dinner but not completely disappointing

June 23, 2024

Went to the Thunder Bay Swiss Chalet with my wife, son and daughter in law. The meals we ordered were absolutely disgusting, the ribs were dry and cold, baked potato was not cooked, dinner rolls were as hard as a rock. It will be a very, very long time before any of us return. Terrible!!!

★★★★★
Local Guide
June 23, 2024

Tasty fried fare in a pleasant setting. This was my first visit to a Swiss Chalet, but I will definitely be returning.

★★★★★
June 23, 2024

Big BIG shout out to Swiss Chalet in Thunder Bay. Ordered two full rack of rib dinners for my elderly aunt and I and picked them up. Think i was the first order of the day. Brought them home. Too chewy for my aunt. Phoned restaurant. Told the manager my issue and they sent 2 free full rack of rib dinners free of charge. Stand up restaurant. Thank you.

★★★★★
June 23, 2024

Everything was fabulous :) but the server at the take out counter was a true breath of fresh air. So friendly and funny as well :)

★★★★★
May 23, 2024

Food was delicious, staff was excellent.

★★★★★
Local Guide
May 23, 2024

I had the quarter chicken and ribs combo. It was served with a smile at a reasonable price. I also had a Caesar drink with the meal . Well done Swiss Chalet.

★★★★
Local Guide
May 23, 2024

Love the food and the service.Nice atmosphere too.

May 23, 2024

How long is an appropriate wait for you food after ordering? 15 minutes, 30 minutes, 45 minutes? Swiss Chalet has fallen so far from the family favourite it used to be. I dont know why I even bother trying any more.

★★★
Local Guide
May 23, 2024

Slow

★★★★★
Local Guide
May 23, 2024

Parking: Plenty of spots around the building Wheelchair accessibility: Plenty of room to navigate Recommended dishes Quarter Chicken Combo, Sandwich, Mashed Potatoes Parking space

★★★★★
May 23, 2024

An excellent time. Food was served very quickly and was very delicious! Service was also excellent.

★★
April 23, 2024

Im going to stop going here cause they keep forgetting things in the order. Multiple times, Ive had issues with missing items or just small portions in general. Be sure to check your meals before leaving, or they arent going to do anything to remedy the situation.

★★★★★
April 23, 2024

I had an amazing experience here, Riki took care of us and she went above and beyond. The food was so good ! I ll be back over and over?

★★★★★
April 23, 2024

delightful

★★★★★
April 23, 2024

Love going to Swiss, only place in town that is safe for my allergies. Friendly staff, good service, delicious chicken! Dietary restrictions: I have many allergies and the manager helped look up ingredients to help me make safe choices.

★★★★★
April 23, 2024

Been here multiple times over the years. Food is always great but the service is even better! Managment is always great, very friendly and hospitable. Would always recommend Swiss chalet to anyone, great place for lunch or dinner! Parking: Accessible Kid-friendliness: Kids menu

March 23, 2024

My poutine didnt even have cheese curd. Chicken poutine didnt have cheese curd. Kids cheeseburger didnt have cheese. Where they out of cheese or something today. I dont understand but $63 for half of my food being missing. I dont think so dont go here

★★★★★
Local Guide
March 23, 2024

Great food

March 23, 2024

Far too long to get the food. Was not hot. Barely room temperature. 1/4 chicken was so small.

★★★★★
Local Guide
March 23, 2024

Absolutely BEST restaurant experience Ive had in this town. There is a male server there that I always see puts a smile on everyones face. He deserves a raise. My drink is never empty. And my Swiss Chalet sauce is NEVER empty either.

★★★★★
February 23, 2024

I ordered for pickup. They were 5 minutes behind but everything was packaged fresh and I was on my way. A great meal. Thanks. Food

February 23, 2024

We typically eat here at least twice a year and this is our first bad experience in many years. Tracy was our waitress unfortunately. Once we ordered, an appetizer each and a meal, it took 25 minutes to get our soups which were both barely warm let alone hot, then 30 seconds after receiving our Luke warm soup our meals arrived. A Hot Chicken Sandwich implies a few things, although it was a chicken sandwich it was the exact opposite of hot and the fries were just as cold as the gravy. Still not the end of the world because we have had very good experiences in the past. My wife suggested sending the food back but sometimes you get the feeling that that would be handled with professionalism but this was not the case so we (our fault) decided to eat our two cold meals in silence. Well not in silence because our waitress wanted everyone in the restaurant to know she was struggling this evening instead of letting people enjoy their meals in relative quiet. 5 tables at a time does not seem like a lot but I might be mistaken. Then we asked for our bill, she then asked us two more times after that if we would like our bill, 25 minutes later I spoke to the greeter because Tracy could not be found and explained what a disappointment the meal was. No apology just an excuse that she was working on the bill. The only apology we received was by Tracy who said sorry it took management forever to correct my mistake. In over fifty years it is the first time my wife and I have never left any tip. Please do everyone a favour and amend your note on the front door that states you are fully staffed. Perhaps add but not appropriately . We understand the service industry is tougher than ever but this was 100% someone failing at there job and management choosing to do nothing about it even though it was brought to there attention, which in our case is not a comfortable thing to do.

Local Guide
February 23, 2024

No customers service at all I order food for delivery wait over 30 min when I called they are so rude so poor service

★★★★★
January 23, 2024

Food is always hot and delicous. Staff friendly and helpful.

★★★★★
Local Guide
January 23, 2024

Love the food here and it s not that expensive for delicious food and the atmosphere is very cozy and warm inside, 10/10 would recommend Vegetarian options: Couple of vegetarian option form the pot pie to the quesadilla Kid-friendliness: Very kid friendly servers

★★★★★
January 23, 2024

Had take out tonight from Swiss chalet. Food was hot, fresh, delicious. Riki the manager had great customer service. Will definitely order again!

★★★★★
January 23, 2024

Kendra was awesome, so sweet

Local Guide
January 23, 2024

What a disappointing experience, we ordered a family dinner for delivery. We received three paper bags of food in a cardboard box, all of which absolutely stank of cigarette smoke. The family pak includes a whole chicken, but we only received two quarters, we also didnt receive a slice of pie and two soups that were on our order. I called the toll free number, and the representative was going to rush out these missing items. The call itself was onerous and I was kept on the phone for 10 minutes in silence, I imagine they were communicating with the local store? But this left a lot to be desired. 45 minutes later, the same smoke covered stinking bags arrived, but instead of the missing items, we received a quarter chicken dinner with friends and sauce, a frozen slice of pie, but the two orders of soup were missing. Swiss Chalet does not respond to emails, I dont feel like wasting my breath with their toll free number again, and I have been short changed on chicken, served smokey food, and never did get the soup I paid for. There really has to be a better system! Why not emulate Uber Eats and improve customer service?

★★★★★
Local Guide
January 23, 2024

Poutine could use more cheese. Looks like it might have just enough tho. Great service.

★★★★★
Local Guide
December 23, 2023

Was very busy this evening but the food and service was great!

★★★★
Local Guide
December 23, 2023

A good go to restaurant as the food is consistent

★★★★★
Local Guide
December 23, 2023

Great food. Great service. Great dine in experience. Food : 5/5

★★★★★
Local Guide
December 23, 2023

Everything was fresh and hot

★★★★★
Local Guide
December 23, 2023

Excellent food, great portion size, friendly staff! Will be back if in the area!

★★
December 23, 2023

The last visit they forgot our appetizer, didn t think lightening could strike twice. But here we go again. Our appetizer was forgotten. How many chances do we give you. Service has declined not happy Edited April 29th. 3rd try but today was the last time I will dine at Swiss chalet. Service is horrible. If we wanted McDonald s service we d go to McDonald s

★★
Local Guide
December 23, 2023

Waiters and waitresses were amazing, but the food below par Kid-friendliness: Great for the kids Food : 1/5 |

Local Guide
December 23, 2023

My husbands chicken was running red and bloody. The manager came over and said it was up to temperature. My husband couldnt eat it.

★★★★
December 23, 2023

Cool Restaurant But It Needs To Be Renovated (Swiss Chalet Reply To Me)

★★★
Local Guide
December 23, 2023

Took almost an hour to pay the bill and leave, unfortunately house staff had one waiter on most of the restaurant. Otherwise pleasant.

★★★★★
Local Guide
December 23, 2023

Great time

Local Guide
December 23, 2023

Fries were old like sitting there all day, chicken was over cooked and dry, no butter for the bread roll...was not a good experience

★★
December 23, 2023

Made an online order...from the time the restaurant listed the food as ready until the time it arrived was near half an hour (literally a 15 minute drive) The food was ice cold and parts of the order missing. I phoned the restaurant and ma currently on 9 minutes on hold seems every delivery order is crewed up from this restaurant... am questioning why I continue to allow such poor customer service...not good value for the money

December 23, 2023

So I was at the Thunder Bay store today for my 50th birthday and sharing it with my wife she asked where do you want to go I said Swiss Chalet because I love the deep fried perogies and the chicken dinners and buns also saw the coconut cream pie which is also a favourite. Ordered the drinks and when they came I started to order to find out nope we don t have coconut cream pie or the perogies happy birthday to me right now I have to choose something else because now I already have my drink great. Why is there none of this at the store this is what a managers job is correct to manage food so you don t run out

★★★
Local Guide
December 23, 2023

Great server at very beginning. Order my meal, wings. It was supposed to come with carrots and ranch. I did not order another side for this specific reason. Wings came, so did the ranch. No carrots. Upon asking, she giggled and said theyre out of carrots. No apology, no substitution offered, no discount. Fine. Gotcha Head to the bathroom, the toilet paper is on the ground touching the heater. Granted it may be off, but who wants to wiped with toilet paper on the floor. Same in mens bathroom apparently. Food tasted good but this makes me not want to come back

December 23, 2023

We ordered takeout from here. Pickup time was for 7pm. Wasn t busy but I waited around until 7:28 for our order. Get home and realize they ve left the dinner rolls out of our meal too. First and last time ordering takeout here.

★★
December 23, 2023

We were visiting from out of province and were very excited to go here as there is no location where we live. Our server was fine, it was the manager on duty that was rude. We got our chicken and 2 plates had pink inside the chicken and it looked gross. She actually came over to try to tell us it looks like that from the cooking! I ve eaten at many Swiss chalets in my time and I ve never had pink chicken! She was incredibly rude and even charged us for the fries my husband ate even though he said he didn t want the chicken replaced. We ll never make the mistake of coming here again! The dining room was dead and it still took 45 mins to get our food. Big waste of time.

★★★★★
December 23, 2023

Took my son to eat here. He loves it !

December 23, 2023

Waited for an hour to have order taken Over heard waitress telling another table that they had run out of pie for the thanksgiving meal The table was not set, someone bought out cutlery and just left it on the end of the table Ordered baked potato and it was cold The entire restaurant was freezing halfway through the meal the heat was turned on and you could smell it was the first turn on for year Worst experience I have ever had at Swiss Chalet We will not return here during visit

Local Guide
December 23, 2023

Came here since it was one of the only options for Thanksgiving. Being busy on a holiday is expected and started the evening more than understanding with the staff, but after waiting an hour and a half before even placing an order with the waitress who was clearly overworked, then an additional 40 minutes for microwaved food (ordered the veggie pot pie that came soggy and cold) is a little ridiculous. Why be open on a holiday if you cant offer the service? Not to mention offering a Thanksgiving Special and running out before dinnertime.

★★★★
December 23, 2023

Kid-friendliness: The Kid Menus were fun and interactive with cool characters on it. Food

★★★★★
December 23, 2023

Visited recently and the food was amazing. The service was also fantastic.

★★★★
Local Guide
December 23, 2023

Food was really good, the service was just alright

★★
Local Guide
December 23, 2023

Gravy and fries were fairly salty. Drink order was wrong. Food order had mistakes. Waitress very abrupt and made sure to tell us over and over, it wasnt her fault instead of dealing with it. Not a good experience. We went back to try it again. This time the meal took 40 minutes people that cam after us were already eating. When the meal finally came two of the four were cold. Managers answer was ,This isnt McDonalds. For sure, their food is hot.

★★
December 23, 2023

Kid-friendliness: This place is so good for kids Food

★★★
December 23, 2023

The staff was overwhelmed and we were sat by the kitchen which was very noisy with staff yelling when orders were ready and when entering and exiting the kitchen. First time this has ever happened.

Local Guide
December 23, 2023

UPDATE What can I say. Terrible experience at Swiss Chalet Thunder Bay. Ordered at takeout, white meat, got dark, call, told next time can get free replacement. I go to store, some young kid, says he the supervisor, says cant do anything. Then gets frustrated and just storms away. I ask a lady in the back what that guys name is, she says Matthew. Then he comes flying out if the back yelling for me to get our and dont come back. Im the one that should be upset, but I was very friendly and calm. This guys nuts. Then the Seiss Chalet GM manager Riki calls me after I talked to their head office, she was useless. Only one thing was good came out of this. WE WILL NEVER GO BACK !! To everyone reading this, if something goes wrong, expect rotten service. Maybe this is one reason why the Thunder Bay Health Department rates the restaurant a B rating. Best advise stay away from Swiss Chalet. Corporate told me the manager of customer service at their headquarters will call me, but havent received a call quite frankly. I dont even think they will. So I did receive a phone call yesterday from corporate by SUMIT. He was very polite and professional. He volunteered to give us a $20 gift card. I wasnt expecting anything because we just werent going back. However, he said he would email me an electronic gift card. So I said to him, you send $40 as it was 2 meals and they were both half chickens. He said no, $20. I said okay. Funny thing is he never did email it to me. So now another let down from Swiss Chalet corporate. Unreal, but real. So I sent him a text message GTO the number he called me from. Telling him to keep the $20, but I don t want it. Told him to donate it. I never did receive a response. So this just reinforces my initial statement to stay away from SWISS CHALET and for that matter, probably at RECIPE UNLIMITED restaurants, The Keg, Harveys, Kelseys, Montanas, Second Cup and thats just some. Look up what they own and stay away.

★★★★★
December 23, 2023

Ordered takeout yesterday. Was a little pricey but the food was really outstanding. Ordered 2 festive special sandwiches, they consisted of a bun with tons of fresh tasty rotisserie chicken, stuffing and cranberry sauce. I dipped it in gravy and it was amazing. It came with a side of mashed potatoes which were hot and tasty. Food came reasonably quickly and we were on our way. Thank you very much folks

Local Guide
December 23, 2023

Horrible. Absolutely horrible. My father is visiting thunder bay for work with a few colleagues and decided to order this for dinner at 730pm after they finished working. After an hour and a half with no food they called the location to get an update and come to find out they are closed. No one answered. All of a sudden at ten to 10 some guy pulls up to the hotel to deliver the food. Not in a Swiss chalet vehicle. No uniform. Nothing. Over two hours of waiting. Then he would not accept credit cards, cash only. When they finally got the food and say down to eat it was ice cold. Needless to say a group of 5 hungry men went to bed without eating. This is the worst customer service Ive ever seen. They spent 120 dollars on nothing. Absolutely horrible.

★★
Local Guide
December 23, 2023

Service was slow, unresponsive, and rarely came to check on us, seemed understaffed but it was still a poor experience. We waiting for quite a while to give out order and the food took quite a while to come out but it was fairly busy so thats understandable. The food was very good and the dessert was tasty

★★★★★
December 23, 2023

Very friendly staff and great fast service

★★★★
December 23, 2023

Out for a night with my husband, tried the quarter chicken dinners - delivered hot & tasty. Our wait staff were great!

★★★★★
December 23, 2023

As always, delicious

★★★★★
December 23, 2022

a lway sl good for so liTle

★★★
December 23, 2022

Usually a 5 Meal! Unless one does take out. Last order had chicken instead of cheese for the poutine topping!

★★★★
December 23, 2022

Great takeout. Fast and great food.

★★★★★
Local Guide
December 23, 2022

We stopped in for a friends Birthday dinner after distributing MMIWG Valentines Day posters around the City. I had the 1/4 chicken dinner. The rest of my party ordered the ribs & chicken dinners. Its been years since Ive been here. Was nice to be back again. Food was good. I ordered the sweet potato fries with my chicken . Roll was nice & . Gravy was good

★★★★
Local Guide
December 23, 2022

Very nice to be able to get out to dine. As you can see I love the chicken and rib combo and they bring you lots of napkins. Service was quick and friendly, try it out again....for the first time.

Local Guide
December 23, 2022

Its gross. Our food was cold, our waiter was terrible, and our cutlery was dirty. Will NEVER go back.

December 23, 2022

We (my wife and I and my aging parents...94 and 92) went this past Sunday for dinner. We made reservations and were seated on time.5pm...that is the end of and good comments I have. The place was maybe 1/3 rd full at best. When our server finally came by, he did say they were backed up a bit in the kitchen due to take-out orders...that is fine, but no offer as to how long we would have to wait. That wait turned into 1 hour and 40 minutes. I asked how long take out orders had to wait, I was told 20 minutes. Absolutely terrible!. I should have ordered take-out from the table. My parents were getting quite uncomfortable sitting on the hard chairs. When our order finally came, they had 2 of the 4 wrong and no utensils. The whole 2 hours and 20 minutes we were there, the server never came back to see if we wanted more water, salt pepper, nothing. As soon as our order came, we asked for the bill to be brought right away so we could leave..my parents were very uncomfortable by now. The bill took over 20 minutes to come. You can rest assured we will never return.

★★★★★
Local Guide
December 23, 2022

Great food Great service. A recent visit to Swiss Chalet with friends was very satisfying. Sides the obvious great company, Swiss Chalet did a great job with Service and food quality. Given that all restaurants are now struggling to get back clientele and turn things around as before, Swiss Chalet is doing a great job managing these challenges. Thanks to the management and all the staff for a nice dinner and a lovely atmosphere to enjoy it.

★★★
Local Guide
December 23, 2022

We had the chicken pot pie. It was good, with a fairly decent fluffy top reminiscent of some of the pub pies I liked when I was overseas, but not as nice. The meal was more like something I can buy at a frozen food section, to be heated in my oven at home. At least it was hot throughout, which makes it better.

★★★★★
Local Guide
December 23, 2022

Excellent Food,excellent staff. Never have issues.

★★★★★
Local Guide
December 23, 2022

Love their chicken combos!

★★★
December 23, 2022

Service was good, food not so good.

★★★★★
Local Guide
December 23, 2022

Best rotisserie chicken in Thunder Bay...we were seated just after a table for 12 was seated.... food was a little slow coming out but there was a very good reason.... our favorite restaurant in the city

★★★
Local Guide
December 23, 2022

Its swiss chalet....

Local Guide
December 23, 2022

Good food but, a terrible website and app experience. A real put down. Can never place an order without an endless plethora of issues ranging from issues with the app, miscommunication between the customer service and the store. Disappointed that a major chain of restaurants cant design a functioning website or app. Even a local reataurant has a better functioning system and service.

★★★★
Local Guide
December 23, 2022

First time here and the food was amazing. The service we had was top notch. HIGHLY RECOMMENDED...

December 23, 2022

Service was great but my friend got food poisoning and is still throwing up, he recalled the chicken for his sandwich was still pink inside

★★★
Local Guide
December 23, 2022

The staff was friendly but they seemed short staffed. Our order was mixed up but was corrected. The fries were overdone and the meal was just ok.

★★★★★
Local Guide
December 23, 2022

Delicious and fresh! We were served by a Very Friendly and professional Waitress! thank you!

December 23, 2022

Worst experience ever Did not get any gravy for the fries.dipping sauce for the wings and my wing dinner had no coleslaw Spent over $70 and didnt get what we ordered Never again Dont recommend

★★★★★
December 23, 2022

We ordered lunch for a big group. It was hot, delicious and above and beyond what we expected. Definately would recommend. Thank you

★★★★★
Local Guide
December 23, 2022

First time Ive ever had Swiss chalet, and I absolutely loved it!!

Local Guide
December 23, 2022

I tried to order delivery at this location but they still do not have their phone system linking to their call centre fixed yet. It simply hangs up on you. This has been an issue for months which means the manager must be incompetent and they do not want my money.

December 23, 2022

Just had to walk out of this restaurant which is a first. When we entered the restaurant we were asked if we wanted a booth or table. I said booth. The hostess grabbed dirty dishes off a table and tried to sit us there. I asked again for a booth and after a death glare she put us at a booth ( my son has autism and the table was on a very busy area which was explained to her) sat at the table waiting for a long time while others came and were served so finally we walked out. I m like 90% sure we were treated this way because of asking for accommodations for my autistic son so I m glad we didn t spend a cent there.

December 23, 2022

Waitress and rice both stone cold and chicken was some what warm got a new plate with fries but no fork had to get my own and no bun on this one! never coming back here again

★★★★★
December 23, 2022

We ordered the family dinner for pick up. It was ready on time, the chicken was juicy, the the sides were great. The coleslaw portion was very generous. This may not be gourmet eating , but it was very good. Would recommend it. Compared to the Swiss Chalet in Peterborough Ontario, the difference was night and day.

★★
December 23, 2022

Worst waitress weve had in a long time. Had to ask a different server for missing things and then refills on drinks. She was not that busy she couldnt have come by and asked if we needed anything.

★★★★★
Local Guide
December 23, 2022

We love Dar ! we love Dar ! we love Dar!

★★
December 23, 2022

November 5th, 2022. seeing ads for festive meals on youtube...........disrespectful to our Canadian veterans in my opinion

December 23, 2022

Worst experience!

★★★★★
Local Guide
December 23, 2022

very good food

★★★★★
Local Guide
December 23, 2021

Mmmmmm Delicious and great food!!!

★★★
Local Guide
December 23, 2021

Ordered the side rib and quarter chicken combo ribs were tough had better could have been a off night chicken was good though

★★
December 23, 2021

Ordered Online delivery, it was 26 minutes past the expected delivery time, ordered at 5:54 got it at 7:10, was supposed to be 6:44. The food was cold and they forgot part of the order as well. Not inspired to order from them again.

★★★★★
December 23, 2021

I own and operate a contracting company, I became tired of drive thru fast food and decided to try Swiss Chalet out. 15-20 minutes was all it took and quite possibly the best meal I have had in years. Incredible quality of the meal and for the brief 15-20 min I had to wait was very little. George Ward Ward Contracting

★★★★
Local Guide
December 23, 2021

The takeout service was exceptional, the food did not take very long.

★★★★
Local Guide
December 23, 2021

Only bad thing was the fries, they were hard and dried out

★★★★★
Local Guide
December 23, 2021

Great food and great staff!

★★★★★
Local Guide
December 23, 2021

Service was quick...employees friendly. ..food was good

★★★★
Local Guide
December 23, 2021

Delicious as usual :)

★★★★★
Local Guide
December 23, 2021

Great food and the service was fast. Always enjoy eating there.

★★★★★
Local Guide
December 23, 2021

Lunch was great. Service was awesome and most importantly food was hot and tasty!!

★★★★★
Local Guide
December 23, 2021

No meaning less rules about masks -good food -good service

Local Guide
December 23, 2021

Oh my the cashier was a bit lost got my order wrong 2x and waiting 30 minutes. Food was okay its fast food.

★★★★★
Local Guide
December 23, 2021

Great place to get some good eats and a drink and the staff is always nice

★★★
Local Guide
December 23, 2021

Started with a mediocre lemonade. But the chicken pot pie and the coleslaw were pretty good. The bread that comes with the meal was too rubbery to eat.

★★★★
Local Guide
December 23, 2021

Pretty good experience. Typical Swiss chalet quality of food. Staff were friendly and helpful.

★★★★
Local Guide
December 23, 2021

Lovely place to have Sunday brunch. It seemed they were understaffed but the staff still worked with a smile on their faces. Also, the food was good

★★★★★
December 23, 2021

Excellent.

★★★★★
Local Guide
December 23, 2021

We ordered from this place online using the Swiss Chalet app. We paid for it online and received curbside pickup. The fellow who gave us our food exhibited excellent customer service skills and made sure our order was correct before we left. Thank you very much Swiss Chalet Fort William of Thunder Bay.

★★★★★
Local Guide
December 23, 2021

I had a bad experience with a takeout order from swiss chalet. I contacted the customer service and they got back to me soon enough and offered me a complimentary meal that too maintaining the high standards that swiss chalet always keep. Appreciating Mr. Ryan Johnson for the quick response.

December 23, 2021

Uncooked chicken ,

★★★★★
December 23, 2021

Ask for Bernie, good guy

★★★★★
Local Guide
December 23, 2021

Always good food and great service

★★
December 23, 2021

Went for a family birthday dinner. We did reserve but it was not marked in their book. Dinner took forever and some dinners were cold, wrong or missing something. Paris our waitress was excellent and very apologetic for the services that evening . Very disappointed!

★★★
December 23, 2020

The soup was watered down.

★★★★★
December 23, 2020

Amazing and quick service. Good ambience!! Tasty food!!!

★★★
Local Guide
December 23, 2020

Very nice place to eat have had good meals almost all the tim but when they are busy the food does not seem to be as hot when it hits tour table but all in all a good place to eat

★★★
Local Guide
December 23, 2020

Great food, forgot a few items, ordered and delivery service took just a bit over an hr

★★★★★
Local Guide
December 23, 2020

Always good!

Local Guide
December 23, 2020

Bad service. Called ahead to see if they re open, was told they re open till 8. Upon arrival the doors were locked and lights were off. Won t be returning

★★★★★
December 23, 2020

i live right around the corner and regularly walk over once in a while, i have the same thing every time and its always super good!

★★★★★
Local Guide
December 23, 2020

The staff was friendly, food was hot. Great portions.

★★
December 23, 2020

Great food but really bad service especially for dine in.....

December 23, 2020

The food tasted amazing but the service for dine in was really low standard. Never offered some napkins, condiments and was least attentive towards the customer. The host was amazing tho.

★★★★★
December 23, 2020

Supper with this guys

★★★★★
Local Guide
December 23, 2020

Fantastic friendly service. Great food at fantastic prices!

★★★★
December 23, 2020

I like Swiss Chalet of course since covid came things have changed like no more ketchup, salt; peppe,r on the tables but its still all good Im not critical people are human and some visits may be better than others but all in all Im very happy.

★★★★★
December 23, 2020

we got the thanksgiving takeout and it was super quick and so so yummy! had all the fixes for such a good price it was a great decision to eat here

★★★★
Local Guide
December 23, 2020

Menu was predictable and tasty! We enjoyed the Thanksgiving specials. Pecan pie was excellent. The dining room was well-spaced for Covid19 safety.

★★★★★
Local Guide
December 23, 2020

Tasty burger and great chicken soup.