Tim Hortons in Toronto

Dear Tim Hortons Customer Service, I am writing to express my frustration and disappointment with the repeated mistakes made with my orders at your [751 Don Mills Rd., Toronto, ON M3C 1S3]. Despite numerous attempts to address this issue by submitting complaints in the past, my orders continue to be incorrect, and I am increasingly dissatisfied with the level of service. I have visited this Tim Hortons location multiple times over the past [duration], and on every occasion, there has been at least one error with my order. Whether it s incorrect items, missing ingredients, or drinks made incorrectly, this is becoming a frequent and persistent issue. I have made several attempts to resolve this, both in-store and via customer service, but the mistakes continue. It is disheartening to feel that my feedback and concerns are not being taken seriously. I expect better service, especially from a well-established brand like Tim Hortons, and I hope that my complaint is addressed in a timely manner to ensure that future orders are correct. I would appreciate a response detailing the steps you plan to take to rectify this ongoing issue. Thank you for your attention to this matter. I am also allergic to the stuff the pit in my meals every time I order I tell them not to put any of those in my food and again they still do not listen and put it in

Great team! Happy Holidays guys!

So so dirty she doesnt even clean hands she was dont even know who gives customer service I dont know how is make a supervise at this location

The best Tims in town, friendly staff, and clean.

I ask for three milk one sugar they make it cream

This has been my favorite location a couple years now but in the past month its gone downhill drastically. They cant seem to get your orders straight. I order a toasted bagel with cream cheese and Ill get to where Im going open it up and its just a toasted bagel I was charged for it. This happened twice last week alone. I ordered an Apple Fritter and ended up with a glazed donut

Fast and friendly services

Gave me a cold hot chocolate in this weather

Hilarious. Signage states closes at 11. Arrived here 10:55 and closed. Cant keep your own hours?

Very good service and fast

Good service excellent

All the employees are very friendly and fast. Kid-friendliness: They are very friendly and jolly Food : 5/5 |

Too packed during school hours but except that is good service

Been going there for a very long time now and they have pretty great service

Employee doesn t know how to make double toasted bagel. Stop hiring incompetent employees. It s very hard to earn money in Toronto. Please don t waste our money.

Bad service especially Filipino Pearson

Very slow service, I had to wait for a 15 mins to get my coffee. There is no internet available in this location.

we went there for coffee, the place is so dirty the glass counters where they put their bakery product has so many flies, we told them they say we can not do anything they keep coming back, like seriouslyyyyy! this place used to be very clean but now its garbage......

Whenever I come after 1 am they always say we dont have cappuccino. We are cleaning the machine. Food

This time Hortons need to relocate somewhere else because of lots cars coming in drive through and blocking the parking and parked cars can t get out because of lineup of the drive through.

They needs to work on customer service. They are rude as hell. Food

Wah wa

Again for some reason this tim hortons refuses to grill or toast croissants, when I asked why every other tim hortons will do it. There response is management says so. I guess there is no need for consistency across the chain. Yes and with a microwaved croissant Id like a boiled steak. Could you imagine if McDonalds wasnt consistent? Maybe have your franchisees understand the importance of this.

Super,

Express Quick Service

Good service, cleanliness needs improvement

Poor and unprofessional staff.

This area is really dirty now the tables are not clean after washrooms also dirty. I am a regular customer. In this place and some of the staff not even smiling seems they are not happy serving customers so sad I used to like this place now Im disappointed.

Cleanest Tim Hortons i ve ever been to with great customer service

Worst customer service , staff is rude Don t know how to listen there customer Food

This place charge $1 for lid by mistake I drop my lid on floor asked for another lid they charge money this place ripped off avoid going if you can this first and last time I m in this store I want give them negative-10 stars employees are very rude too.

This tim has very good service, food is excellent. And it one of the busy place in donmills mills 9 Parking: The parking lot is very small for tim

Bohatz ( i hope i m spelling that correctly) His service is fast and whenever we receive a drink from him it always taste good

This place is a dump. Slow and rude service. Never go again.

Bad customer service. I ordered a small coffee with a 1/4 french vanilla, the cashier charged me for a small french vanilla, I told him this is not a fair price for this order and tried to explain the difference, but he responded me in an angry way, he told me this is what it is and talk to the Tim Hortons head office if you have any problem !

Second time occurrence, ordered 2 americanos while going through drive thru and got regular coffee not sure why these workers are cheating customers out of the order. Yes it takes extra 2 minutes to make them and you have a timer on drive thru Food : 1/5

Good location, right at the intersection.

This is my local Tims, I always come here. Their service is fast and helpful. Never fail to get you your order quickly. Only thing I wish they had was more seating, as it can get quite crowded.

Food is always fresh and the best staff ever

Quick and good!!

The order taker and person making the order is very rude Kept overcharging me for my order And when I tried complaining she kept saying that she couldnt change it anymore cuz I changed the order and wanted to overcharge me. Time 4:45am shift

Cookies are abnormally miniature.

Very small and cramped location (especially when you put a drive-thru into the mix!), but they do the best they can right next to a corner and on a busy street. We only ordered a few drinks, and the service was quick.

Worst tim ever. People working there are not willing to listen at all. Order something get something and thn service says they can t do anything about it.

Good place great staff

Got serve what tasted like day old donuts. Not fresh but also very stale

Never have anything available. When ordered before hand and you get there 30 mins later they say they got none of the items u ordered. Horrible location.

Food is delicious and always very busy!

Not serving fresh coffees most of the time

Food is always good and fresh but customer service needs improvement. They do not listen, often have attitude and Tagalog seems to be the main language of communication between employees.

This is a really bad place as everytime you come at 9:30 or after these guys show you attitude for coming. This place is good for nothing specially with management like this even supervisor is the worst of worst(Wednesday closing time).

I love the atmosphere at Don Mills. And this Tim hortons adds a lot of value to this place. This Tims is clean unlike the most of other Tims restaurants and the team are professional and well trained. Good to see diversity at Tims which is now rare. Please pay some attention to washrooms, the rest is good.

Excellent customer service! The food and coffee is superb as well as the pizza . Plenty of parking space. Kid-friendly and a great meeting place for family and friends. Vegetarian options: Excellent Vegetarian options available. Parking: Plenty of parking space available. Kid-friendliness: An excellent place for kids. Wheelchair accessibility: Wheelchair acceptability is available

Went in the drive thru. Was served by a Filipino young girl that was rude with no customer service skills. Asked for a sleeve for my drink and she was sighing while putting it on. She didnt even give me a straw for my drink. I remained in my car just starring at them until another staff member had to ask me what I was waiting on. I told her a straw would be nice and napkins. They sighed while giving it to me. Very rude customer service.

This is the worst Tim Hortons in nice location close to highways Firstly, all are Philipna s no diversity amongst the staff and worst customer service so much arrogance and negligence in making food/coffee or any They will be keep on talking to each other in their own language in front of customers while taking the orders. Non of the coffee doesn t taste good, I always wonder why the taste differs compared with any other Tim s. I suggest not to spend your valuable money in having worst coffee and other worst food. When I get some time definitely will be reaching out to head of Tim s manager by email or call. The community people deserves nice coffee at least.

I ordered step tea double double and this is what I received. Tim Hortons worst experience

the staff s are very kind and clean place

Friendly in and out experience. Coffee was just right !

I came today March 9 ,2024 1:55 am The girl from the Philippine I ordered 2 cappuccino and she told me the machine is cleaning come back after 15 min I told her ok Ill be back I came back 2:18 am and she told me the girl was on break wait another 15 minutes then she ignored me Im came to the window she start shouting and saying I told its not ready then she said Ill check with her ! She was so rude

It s second time ordered lunch and picked up from drive thru but any napkin s provided

My daughter and I were just at this location.We got something to eat and decided we re gonna sit and eat.While eating this pilipino guy,I guess he is probably the manager came up to my daughter and said take you feet down.My daughter had her feet up because her legs were in pain her feet weren t on the other seats just to make that clear.I didn t notice he was coming over to our table until he said what he said to my daughter if not I would have said something.It will not happen like this next time.He belittled her.I am her mother I m right there why did he not say something to me!? I should have said something as her mom.

Fix the washroom door. Does not lock or close properly. Mens washroom.

This location is easily and by FAR, the worst Tim Hortons I have ever had the misfortune of visiting. I live in the area and some of the late afternoon + night staff regularly get the orders wrong, make mistakes often, and the night staff specifically is very often rude and in a very sour mood. There are often two staff on the order window so you get confused, and they cut you off mid sentence if youre a regular. I recently had a young kid there tell me that one of the hot drinks I regularly order is annoying to make. His words exactly. Stay away from this Tim Hortons, especially after 6pm. Trust me when I say youll save yourself the trouble.

Many times I order 1 cream 2 sugar, I get double double, I don t know

Night time employees are so rude.

Timmies with bussing vibing food, super quick even when thr lineups stretch far I alesys go here and get Chili, chicken wraps, frenvh vanillas, double doubles and theyre delicious. On top of that the pastries and donuts are clear to see , stocked, but most of all the crew is vety quick and helpgul.

Good place, good service..

The service was very worst literally after giving all the instructions and reminding them they won t make it that way.

Ordered an ice coffee but the whol drink was only ice no liquid

One of the my best coffee shop very nice service

Always happy staff

Excellent coffee and good service

I like everything in this location , they have kind and very nice staff

Small place. Noisy. Food

Very bad service and always the wrong order hire professional people.

Unprofessional staff worst place ever visited, avoid this place for breakfast if u could

Vegetarian options: Should increase Food

Its nice people

Was good

Recently renovated.

The staff here are friendly and helpful. They get pretty busy sometimes but they re still always super polite. They make my morning drive to work a little easier. They make the best vanilla latte.

Fix your damn bathroom door, [] [] two boxes side by side in mens bathroom activate the door in two different ways. The first box is a handicap open function and the 2nd box locks or unlocks the door and both are activated by waving your hand in im front of them. Problem is the handicap open wave box always activates and the lock is really hard to activate. Which means of course no matter how hard you try to lock the bathroom it opens the door instead. Im surprised no one else has complained about. Its a serious problem.

Even if you mobile order ahead of time, they do not prepare the drinks until you are physically there and verbally check in with them. Even if you arrive with time ahead, they prioritize walk-in customers until they ask you why you are there. There is no point to offering mobile ordering if you dont prepare items in advance.

The worst place and the worst customer service This is a few times I visited this place around 10:50 pm but they are closed but if you check the website it shows they are open till 11pm Tonight I walked there it was 10:50 pm I called them why they are closed the supervisor answered me she called her name Ann whom was really rude told me they are closed I told her why the website shows you are open till 11pm she rudely told me we are cleaning and I told her I will complain to your head office she rudely said go a head. And she doesn t care I already complained to their head office I hope they should take care of it

The lady at the drive through messed up the order and when you call to let them know about it Management doesn t seem to care

Very friendly staff, clean store, good music radio feels comfy and calmly very different from others stores haha

One of the worst customer service I even don t think to give one star for this place

Fast and tested

Very slow service the worker is take a time for your order

Good

Just a normal tim

I will drive the extra distance to this Tim Hortons because the donuts are incredible. The baker does an amazing job. The display looks great every time I go here and the donuts taste better than they look. I always want to tell the baker how amazing the donuts are, but he is usually always busy working hard. The coffee has been great every time Ive been here. The staff has been pleasant and quick with getting orders ready.

This is the worst Tim hortons ever....they kept missing my stuff which I paid for and when I asked they didnt even apologize for the missing stuff...they did remember and asked us to wait in parking as they will get it and no one came to give us food and we have to go back again in drive thru after 10 mins for it....they just spoiled my day in the morning....worst customer service ever...never expected this from Tim hortons..horrible store ever....I wanna give negative review for this location..never going here again...people here should learn how to be polite first.

The staff works really hard.... even if they take second or two long they wont mess up your order.

Clean space and warm stuff Vegetarian options: I got my coffee with oat milk Food : 4/5 |

Title: A Disappointing Drive Through Experience My recent visit to drive-through left me with mixed feelings. While the food was up to par, the lack of attentiveness and poor service was quite disappointing. First, I must highlight the hurried and inattentive behavior of the drive-through attendant. It seemed as if they were overwhelmed and not fully focused on taking orders. As a result, they failed to pay attention to my order, leading to errors and inconsistencies. To make matters worse, one item that I had ordered was completely forgotten when I received my order. When I brought this to their attention, the attendants response was highly unsatisfactory. They brushed off the mistake, stating that they didnt charge me for that particular item. However, their failure to serve a paid-for item affected my overall experience and left me feeling cheated. While mistakes can happen, it is the responsibility of the staff to rectify them promptly and professionally. Unfortunately, this was not the case during my visit. I would have appreciated a sincere apology and a willingness to make things right. Despite the shortcomings in service, I must acknowledge that the quality of the food itself was satisfactory. However, this alone does not compensate for the subpar overall experience. To improve customer satisfaction, I strongly encourage the management to train their drive-through attendants to be more attentive and ensure that all orders are accurately served. Additionally, a customer-centric approach that genuinely acknowledges mistakes and seeks to rectify them would be greatly appreciated. In conclusion, my drive-through experience was marred by the inattentiveness of the attendant and the subsequent failure to serve a paid-for item. I hope that these issues are addressed promptly so future customers do not have to face similar frustrations.

Why you never get hot coffee or hot tea baffles me. I have told them over and over via drive through that their beverages are never hot enough but it keeps falling on dead ears. Though this is common amongst most Timmies franchise, it hot me wondering if its management decision for them not to serve their beverages hot as compared to same from McDonalds.

Every time I order here, especially in the morning, there s always something missing or wrong in my order. I don t know how they train their employees here but they need to do a better job. Are simple instructions hard to follow? Also has anyone else noticed its all filipino? (No hate filipinos are awesome) but maybe you guys need to hire other people, its 2023 and you guys are still racist. Do a better job or change management. There was one incident where I heard the filipinos talking, a guy from drive thru said they forgot his hash brown and the manager said give him the old and hard hash brown ???????? coming from a MANAGER. FIX your attitudes please. You work in the food industry with customer service.

Worst Tim Hortons ever, shame on you! I visited Tim Hortons drive-through today, and unfortunately, it turned out to be a truly disheartening and disturbing encounter. From the moment I pulled up to the window, the employees demeanor was nothing short of disrespectful and discriminatory. It all started when I rolled down my window to make a simple request for two separate orders and separate bills. But instead of receiving the basic courtesy one would expect, Tin or Christin as her supervisor Jowell called her, began laughing loudly at me asking me if I need to order anyting else!!! Anything else??? Are you serious??? I told her I didn t order yet, and at first I couldnt believe it. I confronted her about the inappropriate behavior. But she just shrugged it off and continued laughing with her coworkers, showing absolutely no regard for my feelings or the seriousness of the situation. I demanded she stop laughing and take my order, but she ignored me and even had the audacity to mute her mic, to continue laughing while I was waiting! Feeling utterly disrespected, I asked to speak with a supervisor or manager. However, she had the nerve to tell me that neither of them was available, essentially brushing off my concerns and suggesting me to come back another day to check if they are around. Can you believe the level of disrespect? To add insult to injury, when I finally got to talk to the supervisor, Jowell, he had the nerve to downplay the whole situation, claiming that the employees were just having fun. But I know what I heard, and their laughter was directed at me. It was a blatant lie to cover up their inappropriate behavior. When I demanded further action be taken, he had the audacity to direct me to the website to file a complaint. Seriously? After such a humiliating experience, he expects me to go through bureaucratic hoops just to be heard? This whole incident left me deeply hurt and angered by the lack of professionalism, empathy, and respect shown by the employees and the supervisor. Its appalling that they would treat a customer this way. Tim Hortons should take immediate action to address such behavior and ensure that no other customer has to endure such a demeaning experience. Their tone was condescending, making me feel like a burden for simply wanting to place an order. This kind of attitude towards customers is absolutely unacceptable and goes against the principles of good customer service. To make matters worse, I couldnt help but notice how differently they treated other customers. It became evident that they were selective in their behavior, providing cheerful and polite service to some, while treating others, including myself, with blatant disrespect. To me It was a clear case of discrimination that left me feeling hurt and marginalized. I believe that every customer, regardless of their appearance, background, or any other factor, deserves to be treated with respect and dignity. Such discriminatory behavior has no place in any establishment, especially a well-known chain like Tim Hortons. I sincerely hope that Tim Hortons takes this feedback seriously and addresses the issue promptly. No customer should ever have to endure such an unpleasant experience, and I strongly encourage the management to take appropriate action to ensure that this type of behavior is eradicated from their drive-through and any other areas of their business. In conclusion, my drive-through experience at Tim Hortons was profoundly disappointing due to the disrespectful and discriminating conduct of the employee. I hope my review helps raise awareness and encourages Tim Hortons to take steps towards providing a welcoming and inclusive environment for all customers.

Great atmosphere but the quality of food must improve.I ordered a sandwich which was not even baked/grilled and came straight our of their fridge

Its a Tims. Bathroom was decent enough to use. Mostly services the drive thru

This location is very good the employees are very nice and helpful . The service is very good and fast and the place is clean and the places to sit down to eat. Drive thru is good and fast.

Terribly slow. No one at the counter even acknowledging that a customer is waiting. Been 10 minutes, still waiting for my medium double double. It isnt such an exotic order that should take so long.

Hi I was here today and we got coffee and donuts and we wore just enjoying and I ask for cup of tap water and there refuse to give me they re said I have to pay 40 cents that is ridiculous

Very nice & beautiful place to visit. The interior & exterior are also nice & peaceful.

At night, the service is so bad . I have gotten tea many times through the DT and they have messed it up ALMOST everytime. I asked for 2 MILK AND 1 SUGAR ENGLISH BREAKFAST TEA it s not hard guys. One time they put cream, one time they gave early grey, one time, they gave it as black. Get your orders right. It seems like they are just hanging out and chit chatting.

There staff always gets the order wrong specially the Philippines girls

Horrible personnel therefore horrible customer service. Just go to another tims. Anywhere is better than this one trust me.

Nice location and busy

This place can never get your order right

One of the best Tim Hortons Ive ever been to! Cleanliness 5/5 Atmosphere 5/5

Best place to visit food quality was excellent very delicious chicken and all items.i will strongly recommend all to visit this restaurant and enjoy their foods

Friendly staff and fresh coffee, as you would expected from the Timmy

Very bad customer service from all employees looks like relatives..

Everything is good but some employees are not good

This location becomed my everyday breakfast stop as Im working in the area since Marth this year, unfortunately the ladies at the cashier wont speak English they have hard time understanding your order, the last time I was there I had problems with My debit card that morning the ladie just rushed and grabbed my order back and I explained I have a second card that I will like to use , overall very unprofessional and communication is almost impossible.

Ps. Ur number 1 priority is customer service! Right ? Went to this location to get an ice capp Nov 10 around 11am . I am not other customers nor am the machine but what I do know is what I eat and what goes down , I order I extra cream; girl came up and making the ice Capp .. while cashier keep telling her extra cream . She didn t put the extra cream and gave it to me very icy I keep saying I don t want it like that she telling me it s the machine , went over talking for Filipino language, woman came said I am supervisor she didn t listen, but telling me it s the machine. They all started looking at me like first time they see a black person and talking in their language. Another one came over after exchanging words telling me that s how it is . I said did u know what I order ? I ask for extra cream plus that look like crush ice I ll get brain freeze turns out she was the manager wasn t better than the others . Cashier was very calm . like come on Tim is not what u want to give us to eat or dream and blame it on the machine but what we as customers want . Ur attitude sucks and I won t go back there . I had bad experiences in drive through in the past and decided not to go back but I was in the area and thirsty but that s my last visit . I ll give 0 star if that was an option.

I just edited my review to give REGE a big thanks for her perfect service for making my breakfast since a long time ago specially, the grilled cheese melt, thank you REGE

Very poor service as one of the guy was roaming around the sandwich station without uniform, hairnet and was eating a wrap at 15:46 pm on Nov 19th. It sucks when u see such kind of unprofessional work. Needs to be look after.

This staff was very rude at this store today today morning around 7 am. I hope the management will teach the staff to behave properly.

Small location that seems to be always busy. The service was fast and nice.

John has really bad Costumer service

If I could give this Tim hortons less than one star I would. I ordered via drive through today, ordered a medium coffee 2 milk 2 sugars which I repeated 3 times, a chocolate hazelnut muffin, 10 chocolate Timbits, and a chicken ranch sandwich to which they only asked crispy or grilled and i responded crispy. I confirmed the sandwich was chicken ranch upon paying and the cashier lady said yes, only to open it and see it was a chipotle chicken craveable so I told her its not chicken ranch, she kept arguing saying I ordered a crispy sandwich and thats what it was but I tried to explain I ordered a chicken ranch sandwich and when they asked how I wanted it I said crispy since for most chicken sandwich/wrap items have the option of crispy or grilled chicken, anyway I asked for a refund planning to go grab it from another Tim hortons. A few minutes later I take a sip of my coffee and notice its really hot which immediately I knew they didnt put milk in and I was correct, then i bring the Timbits to my niece and nephew only for them to open it and see there are 3 chocolate Timbits and the rest were honey dip?! Like what the hell, you only managed to get one order out of 4 correct and that was a single muffin. Absolutely ridiculous, communicating with the cashier seemed impossible due to language barrier and also her attitude when I was confirming the chicken ranch sandwich and the first two times she didnt understand and kept replying huh? in a loud annoying way. I would not recommend anyone to visit this location if they want to avoid getting their orders wrong and waste their time trying to argue about what they clearly said when ordering.

As usual, like other Tim . It is good

Nice

Small store no seating

The lady wearing glasses at the drive-thru window needs to calm her diddies down. Were not responsible for her life drama, so dont take it out on customers, please. Have a nice life! Food

After 15 minutes waiting, they told me they didnt have Iced Capp

Cheap out on the rice

I found out that this Timz branch was just recently renovated, so it was clean, & eye pleasing. I came in the morning, & its buzzling with the line up of customers, but the crew were all effective and notice a good chain of teamwork, so I was serve in a timely manner. The lunch sandwich I ordered is well prepared fresh, lettuce & tomato that is with the generous portion of turkey & bacon. Coffee was okey. So, the crew overall then are just great & amazing, & hopefully they takes pride in their work, and hope that the franchisee, would pay them more. Ill be coming back.

A bit smaller compared to previous internal design, but looks better.

Excruciatingly slow drive through. 27 mins stuck in line. Store phone number doesn t work either.

This Tim Hortons has no customer service. Very rude and doesnt understand what you order. I went through drive through asking for 2 whole grain bagels, half a dozen donuts, and a drink. However, when I went to pick up my order, only one bagel was given. She spoke very rudely when taking the order. This is not the first time they mess up my order. I dont have a good experience with this location at all.

We often go to this place and it s generally good service.. but when we went today a few mins back the lady (who seemed to be the manager) was very rude to me when I simply asked her if the sandwiches she was making for us is with biscuits or not (just to confirm it as the messed up our order last time) she shouted at me in front of everyone in the store saying- this is sausage n biscuits!! It was very awkward for me and I left quietly, but whoever Is the owner should look into this kind of behaviour. I understand it was a rush hour and they were probably very busy, but when someone asks them nicely something they should try their best to be a little more polite. You don t know what someone is going through that day.

Every time that I wanna order half french vanilla and half chocolate, im picking up wrong one . Its just french vanilla or just hot chocolate, not mix of both . Its the fifth time that they did mistake. How often should I pay for what I dont wanna have it .