Tim Hortons in Toronto

I was there on Monday 12/16/24 at 8 pm, the place was dirty, floor, table, bar, papers thrown everywhere and the toilet service was worse. Only one staff, with a very bad attitude and zero friendliness, Im on vacation visiting my son and the truth is I expected something else from Tim Hortons, they had highly recommended it to me

Great staff and good service by Om & Kathan

Only one person serves well and because he knows Im from Tim, old bagel, the cashier made my bagel, I didnt see him change his glove, the coffee sucks, but whats up with this Tim, dont they have a manager or what?

When u got to wait in line for 10 min befor getting to put your ordering at 845am any day is stupid to be told they dont evwn have the stuff to make an ice cap

I like to rest and charge my devices. I usually get a large double double and timbits.

great customer care service.

Not enough staff at this location. Impossible for them to keep up with the morning rush. They are doing a great job considering there should be twice as many people doing the work. Service

I am never ordering from here. I found a bee inside my tea.

Great service

They never have croissant and hot food. The service is really bad. Everything was dirty and empty.

They desperately need more staff in the morning when its busy

The Tims on yonge near st Clair is pathetic, the hot coffee is not hot , the lady in the morning is rude and in a rush ,doesnt know how to make good coffee and just running around and dropping the standards of Tims

OMG .. Ive been in dirty restaurants but this Tims location is one of the worst for cleanliness.. it has been a LONG LONG time since it has had a deep clean .. scary dirty!

I got a crispy chicken wrap, the chicken was leftover and inedible, and the sauce was sour and possibly rotten, I feel sorry for Tim Hortons with such a branch that allows people to eat leftovers! It was embarrassing.

Great service friendly staff!

Tim Hortons is always popular. Food and beverages are reasonably priced.

absolutely horrible service. 25 minutes to get a coffee in the morning. one person working cash, making your coffee, and making your food. horrible

Just got a very bad food poisoning there. Sick since three days. Never going back

Great Service

The coffee and the food is okay cant expect more, the place is a lil bit dirty specialy in the washroom the smell is horrible I once see someone stole a bag of bread and the staff dont care at all, i guess the reaction is in the same level as the overall quality of the places. Cant really recommend people come in here, there is timmy close to this place that is better 10 times more than this place for sure.

Absolutely trash service by the employee. I visited on 26th May 2024. The employee was wearing a mask and eyeglasses. We gave a big order and he pisssed off. He started behavior rude. Made our order wrong. And when I ask for straw, that employee literally throwed starw at me. I pick it up from the floor. Such a horrible staff.

Excellent service and atmosphere, pleasant.

50 minutes before closing they are not serving bagels ? Why? Also the guy at the register is wearing a mask ? Why? Cant even hear what he says ? He didnt get the news? Pandemic is over ., and the masks didnt work btw ..

Its a timmies

Poorly run and dingy

This location is always severely understaffed and missing food items. It could use some nice upgrades!

Lacking cleaningness.... unfortunately. Hopefully gets better. Food

Atmosphere of this Tim was beautiful. Very well trained staff.

I used to enjoy going to thisTim Horton on Young Street one block north of St. Clair. Im not a fine at this location anymore

Very nice place!

Dont expect to get any toppings, foam on your coffee. The only Tims in GTA without whipped cream. Its better just to buy the very basic brewed coffee/tea here. The food is mostly good.

Worst service ever. Waited 20 minutes to get served to buy a coffee at 8 am. There were only 2 staff during morning rush and they focus mostly on mobile customers. The manager finally came in at 8:20 am to help. By that time, everyone was complaining and he did not care at all. He said the computer only shows the service time is 1 min, so thats fine with him. He doesnt care about people waiting in line because the computer doesnt track that. So he says he is safe.

Lots of seating!....but seen to be a bit short staffed! One guy doing cash and making coffees!

This has become a homeless shelter. Will I get head lice from here? Possibly. The staff are afraid to make them leave. Often no table to sit at bc homeless are sleeping here. Also some people just sit and look at their phones WITH NO FOOD. fix this

Bathrooms are disgusting there and there are many items missing.

It s an average Tim hortons, but when I went they didn t have water bottles or tea, so they just lack some stuff

The washroom was not clean and not updated

I have discontinued visiting Tim Hortons due to the poor service and unsanitary conditions at this location. Despite a relatively short line of only two people ahead of me, I was met with rude and unhelpful service. It is unfortunate that Tim Hortons has deteriorated in quality. Additionally, the orange pekoe tea lacks flavor, and customers are charged an additional 30 cents for a second tea bag, unless they purchase a large. It is no surprise that people are willing to pay more for a hot beverage at Starbucks.

Unfortunately, this visit weakened my faith in Tim Hortons. No longer is it such great value like I remember. It was the first time Ive eaten lunch there during work since before the Covid pandemic. In the past I would often choose their chili ... dating all the way back to those days when they used to serve chili in a bread bowl. Today, I chose the chili. They had a special version available called the loaded chili. VERY BAD VALUE. For this loaded chili, I observed the server remove about 20% of the chili from the bowls capacity. Then in that empty space, she sprinkles in some cheese shreds and dried onions. And for this they charged me +40% higher than for a regular chili. Moreover, they denied me a bread bun with this loaded chili. So to review: thats minus 20% chili, minus a bread bun, plus some cheese shreds & onions, and plus 40% price. Theres more ... or rather theres even less. They didnt even have my all-time favorite donut, sour cream glazed. While numerous other restaurants, and retailers more generally, are showing empathy with true value offers during this more costly, inflationary world, Tim Hortons value is going in the opposite direction --> worse value. I neednt come back for lunch at Tim Hortons for another 3 years if this is how they now define value.

The quickest service ever. Extremely polite staff. Would recommend

Absolutely the worst Tims in the hole city. Everything is dirty, donuts are leftovers from like 2 days before, customer service is horrible and half of the menu is never available because the grill is broken. What a joke dude. So sad that this is our local Tims, never stepping my foot in this place again. Food

Outlets need to be replaced Kid-friendliness: Tim bits & chocolate milk Recommended dishes Boston Cream, Chocolate Coated Donut, Wild Blueberry Muffins

Quieter than normal which is a good thing

1 star in the atmosphere because its was so really hot inside but the food and service was excellent

Understaffed The whole dining area is uncleaned. Unpleasant room temperature. Food : 3/5

Experience washrooms dirty need more attention to hiring outside cleaning services or training for cleanliness should be priority prevent sickness spreading viruses especially now 3 years into COVID 19 with recommended clean surface areas.. managements decision to have cleaning services not a priority should be top of list employee and customers safety... noticed this in so many Tim Hortons shops in Toronto, Etobicoke, Scarborough,York Mississauga, Oakville. Brampton, shame on them sickness prevails..wonder CBC Market Place did excerpts on hospitals,hotels, not food courts restaurant by name kitchens sanitary habits but not coffee shops washrooms must be standards for safe cleaning public wash rooms.. even malls even malls have clean washrooms please use this as information to update their safety measures both customer and employees.. as a cleaning service provider, I notice these things..

Great location. I felt for the staff. Only 2 serving at the front counter. Delays with ordering specialty coffees took 10-15 mins. More staff is needed. Food was as expected. Clients left the restaurant.

There is only one person serving a whole line of people. At least the ice cap was frozen and the second server showed up.

Slowest tim Hortons. If you need to be somewhere by a certain time don t come here! Doesn t seem to matter if there s a line or not?

Always understaffed, always missing items from what we want to order on the food menu, always full trash bins that never get cleared. I don t think the owners care at all.

Perfectly made strawberry frozen lemonade on a hot day. Very quick and quiet mobile pick up . First visit at this location and pleasantly surprised.

Did not expect it to be so spacious. Thr usual goodness of Tims coffee, tea and snacks. It is a delightful place right next to the subway.

Good place. Kindly staff.

The only thing is that the services have been neglected and for days the mens service is broken and they are very dirty and they dont have XL size coffee because they dont have glasses, the employees design, and there isnt much bread, the shelf that goes by is very lonely, why? .. Wheelchair accessibility: oh electric doors?...

Got mobile take out but whoever made my bagel around 10:30 on Monday July 31st did it perfectly Thanks fam

Very bad service, employees are not helpful at all and don t know what they are doing, you go in its not clean and you don t want to buy anything, am a big fan of Tim Horton but this place will avoid no matter what

Worst Tims I ever went to. They say it is out of stock after billing.

It s Tim Hortons ..

Its a nice Tim Hortons, but a little lower class

I stop at this location whenever I work at a near by condo. I grab coffees and muffins for the building concierge, super, custodian and manager from here. The staff is so rude, I always say please and thank you...never in the past 3 months have I received a courtesy response from any of the staff. Further, they get upset when I ask for the muffins to be place in individual bags.

This location is always dirty. You will very rarily find a clean table to sit at. They always skimp out on ingredients even if you pay to add extra. I paid to add bacon (3 slices) to my bagel and watched the person put a single half piece of bacon and pack it up. I politely asked for a bit more and she rolled her eyes and said you have to pay for more (i did??). Didnt feel like arguing it, a 1 star is much easier. The front entrance floor also had wet paint smeared all over the ground for people to step in, which none of the employees seemed to be in a hurry to clean. Consistently poor experience.

Bathrooms are atrocious

Best service and very good staff . Especially the new management here is great

December 13th 04:46pm. Awful service. She doesnt understand English language.

Just chewed up a huge piece of egg shells in my classic sandwich. Gross!

Usually a pretty reliable Tim s as well as conveniently near school. This wasn t the case today. Ordered a couple of the new fiesta wraps with my buddies and only 2 of them were fiesta. At first we didn t really care because we just figured they d fix it and we d move on no big deal. But they just told us we didn t order fiesta when we definitely did. It was just kinda annoying because the limited wraps were the whole point of the outing.

Got my order wrong, and did not correct it when I took up the issue with one of the workers. No compensation or anything of the sort.

FYI, Tim Hortons has the worst food possible if you are not buying a doughnut. Avoid eating here at all costs. If you are in the area, just walk to the loblaws and buy food there. Honestly, this is the weakest possible food.

Great Customer Service and Staff

They are always messing up orders especially on mobile orders. I cant have dairy but there have been so many times I found it in my coffee instead of nut milk. Disappointing!

This is the worst location I have ever been to. Not clean, dirty washrooms, not the most friendly stuff. No tissues at the washroom. Dirty floor. What are you guys doing there? I was in the line with 5 people behind me and only one guy was working and making the coffee at the same time at 12 pm!!!

Staff are nice, but its dirty. Bathrooms are disgusting.

Terrible. Missing items in delivery. Rock hard cinnamon bun. You can tell just by looking at it that it s at least a day old. Stale hash browns. Don t order assorted donuts through delivery, they give you the least popular ones. Called to speak to someone, was put on hold & forgotten. Stay away from this place.

This used to be a pretty decent Tims, but over time this place has just gotten worse and worse. The food is poorly made, the service is slow, the staff are rude and the restaurant has gotten increasingly dirty. Go to a different Tims or go to somewhere for your food and coffee.

It was quiet place to rest.

No tissues, washroom is closed, bins full

May 2022: Got to work only to find theres no croissant in my bag. December 2021: Got a cheese panini and the cheese is literally unmelted, its just sitting on the bread, wish i could add a picture.

Regularly go here as its close to work and the service has become extremely slow in the past year - miniumum 10 minute wait. They also dont seem to serve any food after 12pm. Dont order any sandwhiches or wraps from this location on the app - youll be told they dont have it when you arrive and have to substitute for donuts or bagels.

I don t want my bagels to be burned. Make my bagels right.

Went in to grab a couple of donuts - the store had a line with only one person serving customers while there were 3 other tim Hortons employees milling about not really doing anything - we asked if another till could be opened and all we got was eye rolls and attitude - when I finally got to the till was not even greeted, was given A LOT of attitude and eye rolling - when I said to the server that he had a really bad attitude I was told to mind my business - even though this is my closest timmies it will be a LONG time before I give you any more of my money

Theyre out of the new wraps and bowls pretty early in the day and their WiFi doesnt connect some days but otherwise Tims spot in Midtown

Stale hash browns yuk. Poor service. Dirty restrooms. Disinterested staff. One of those days Tim Hortons will find a better way to choose franchisees, whoever owns this one is far from engaged.

Doesnt matter where you go at Tim Hortons always friendly service and clean they have such a high volume of people coming in and going and I always see stop cleaning which is amazing you dont see that at Starbucks I havent anyways but very friendly fast service I recommend Tim Hortons to everyone if theyre on the go or even if you want to sit back and relax and play with your iPhone very community

Wont be returning. Ordered an ice coffee ten pack of Timbits and a plain bagel toasted. Only one person behind me and one infront. Not only did they keep asking what the order was and proceeded to type it in wrong in the system. It took ten mins for the order and was still waiting for the bagel. They gave the perosn behind me their bagel first. Which is fine however. They gave her MY order. Five mins later they asked me what my bagel was and I responded a plain bagel toasted. They informed me that they gave the person my order and they ran out of bagels. THEN they proceeded to stand there and then ask the lady who had not only touched the bagel but had partially opened it and had it in her purse asking her to return it to me. This shouldve been refunded. They should NOT have broken health and safety standards and asking for her to hand it back from her purse. This is not normal. When I explained I was uncomfortable with it and wanted to speak to a manger they did nothing. When I asked for a refund they did nothing. Update called the location and they answered the phone hi not hi thankyou for calling Tim horntons. And did not care less of his staffs behaviour and was laughing at this whole scenario. The manager said to go ahead leave a review bye and proceeded to hang up.

Slow and clueless crew. Washroom out of order. Cash not accepted. Got an Iced capp instead of red-eye after 10 mins of waiting and asking where my coffee is. Sandwich not brought to mobile pickup corner and left waiting till i asked for it. Most sandwiches offered here dont appear online on the app. Flies will attack your food. Avoid!

Good but homeless person rummaging thru garbage

The uncaring and ruddest staff ever( Yonge philippino girl)

Slowest Tim Hortons EVER! As in, zero customers in-store, no customers waiting for pickups and YET it took nearly 15 minutes (yup you read that right) to get a simple breakfast sandwich DURING breakfast time?? No refund from the store, only a substitution offered. Just. Plain. Lazy.

Staff are friendly (not common at Tim Hortons). Dark Roast coffee is good. Ambience is quite terrible (dated and worn decor, flies, etc.). Franchise owner may want to consider freshening the store.

Sanitation (or rather, lack thereof) at this place revels at a dangerously low standard. Acquired multiple infractions yet has pridefully remained open with zero noticeable changes to its interior operations, much less a visible urgency to improve their quality. Cant believe awful locations like this are allowed to profit in Canada as long as they cower behind a big-name franchise; let this have been a mom-and-pop and it wouldve been shut down long ago.

Best tim good job guys keep it up Staff is too good especially a short cute girl I didn t her name may be starts with P Good job

Good service

I stopped going to Tim Hortons because the service is atrocious and its quite dirty at this location! After waiting 20 minutes with only 2 people ahead of me in line, I was met with a surly grunt, and it only got worse. So sad that Timmies has gone downhill. The orange pekoe tea is tasteless, and if you ask for a 2nd tea bag, youre charged an extra 30 cents unless its a large. Its no wonder people are willing to pay $5+ for a hot beverage at Starbucks!

Very dirty, same person handling cash and making sandwich without changing gloves.

Bad management

Manager and management are not good at all...

Stupid slow.

The service was great delighting and welcoming . They gave me time to sort through my tims points and was helpful scanning my discounts on my app. Thanks to the workers serving us .

Coffee was not good

very nice

Good service

Dirtiest Tim Hortons Ive ever been in. Paper and napkins all over the floor. Looks like the floor hasnt been mopped in ages. Even the floor behind the counter was filthy. Staff was rude. I just turned around and walked out...

5-star just for having honey mustard

Good spot to bank, usually not busy.

Dirty

Well

Fast efficient service toasted bagel with bacon and cheese was delicious.

di indain boy mess up my order is like he had a hard time understanding my english

My 12 year old daughter ordered the timbiebs box there the other day, they gave her her timbits in a bag, not even a regular box. She was too shy to say anything. They werent out of boxes. I thought that was s***ty.

I tried to buy a box of Timbits at 3:30 in the afternoon and they said they werent baking anymore today. The place is open until 11?

Has great new donuts and hot drinks

The washed room is dirty and no tissue paper

Cheap bug delicous

My house

I had first experience at this location, at it was fabulous. Ms Gel who was Manager on Duty when we ordered , we asked for the receipt but my friend was not able to explain that he needs a receipt for today our order and want to fill the survey .she was really nice to us and so generous , i have never seen so generosity in a Manager ever. Who so ever the owner is, she deserves a good raise, not just she is a manager, she is really a good hearted person. I would love to visit this location again. You are amazing Gel, keep doing good, and you will get everything you deserve. God bless you. Thanks

The coffee is not good

Only two people working there - one cashier one doing everything else and they argued the entire time. Very slow service.

Kind staff and great coffee and donut options at a very good price.

My online order accidentally went to the wrong store and Manpreet the manager refused to help or provide me with the order I paid for even with the receipt.

Every thing is good,fine fresh. But they dont have cheese croissant at the time Not them even a tum. At st clair ave also. And many other tims

A good place to go when Im stuck and need caffeine!

Good Tims, nice staff and clean.

Quick service and wonderful coffee

I love hot chocolate