KFC in Toronto
2383 Kingston Rd, Toronto, ON M1N 1V1, Canada
About
We are currently serving halal food in all our location, come check it out!
Business Hours
Services
Photos
Reviews
Most Mentioned
I’ve often bought KFC at this location. It’s mostly family deals. The lady employee helped me save over $10.00 on a family meal I had a coupon for. I wanted to thank her again. Love KFC especially their Mac salad. I’ll be back again.
Why do I encounter issue after issue at your Kingston Rd and Midland Ave location? The last 3 times I’ve come in here including right this minute I’m told I have to wait 20 minutes for chicken! This is totally unacceptable. Is this not a fast food chain? Like this needs to be addressed asap. They should be cooking enough chicken to keep up with customers.Now I totally understand all the bad reviews and complaints about KFC
I placed an online order. When I went to pick it up and I was told everything was in the bag. When I got home, to bring the food for my parents and kids, I was missing items from the bag, which was a large side, and the portion of the popcorn chicken is abysmal. I've ordered large popcorn chicken before, and this was 3/4 of an order.... Very frustrating to spend over $100 on food, but to come home with less than expected.
I have visited this KFC both for dine-in and takeaway on multiple occasions. Each time, they've made me fresh Zinger sandwiches that were absolutely delicious. The staff here is incredibly friendly and attentive, always ensuring that customers are well taken care of. While the seating area could use a bit of repair and maintenance, the overall experience was quite enjoyable. The quality of the food and the excellent service definitely make up for any minor inconveniences. I highly recommend this KFC location for a satisfying meal and a pleasant dining experience.
After almost a decade, I revisited KFC as they now serve halal chicken. Chicken Quality: The chicken is reasonably priced but greasier compared to Popeyes. If you prefer less greasy options, the popcorn chicken is a good choice. Fries: The fries were excellent, crispy and flavorful. Service: The dining space is ample, and the service was commendable, with a particularly friendly staff member at the counter. Price vs. Quality: Price-wise, KFC is cheaper than Popeyes, but in terms of quality, I still prefer Popeyes. Taste: The chicken was juicy with good spice and seasoning. The palm sauce was a nice touch. Recommendation: Try their hot sauce with honey as a dip for the fries; it’s a game-changer. Note: Remember to avoid the gravy as it’s not halal. Let me know how was your experience on Insta@antik_12
I maybe go here once or twice a year as a treat for my sons lunches for the week. A pot is normally just over 3 quarters full or to the brim. This was a quarter full at best. Im never going to do business again at KFC. I don't know if this is shrinkflation or staff skimming for a later snack.
The chicken was Freshly fried Great So where is it? Did we feed neighbourhood rats before frying it? Look at the picture... Seems like the popcorn chicken is limited in my box combo compared to normal. It's damn COLD in here. Had to use the washroom and my pee pee disappeared like a cold shower. Lots of adds for nuggets... They don't have them.. New KFC sauce is being pushed.. they don't have any Foolishness
I recently visited the KFC located in Scarborough for a dine-in experience with my family and friends, and unfortunately, our visit left much to be desired. From the moment we walked in, it was evident that the overall atmosphere of the restaurant was lacking. The first impression was set by the tired and sleepy appearance of the staff member at the counter. It was disheartening to see someone who seemed so exhausted and unenthusiastic about their work. Furthermore, the lack of available staff members made it difficult to seek assistance or address any concerns we had during our visit. As we settled down and observed our surroundings, it became apparent that the maintenance of the restaurant was subpar. The cleanliness of the place was not up to standard, with visible signs of neglect. This gave the impression that the management did not prioritize the upkeep of the establishment, which negatively affected the overall ambiance. The biggest letdown, however, was the significant delay in receiving our food after placing our order. It seemed as though the kitchen was understaffed or experiencing other issues, as the wait time far exceeded what is normally expected at a fast-food restaurant. This delay not only tested our patience but also disrupted the flow of our dining experience. Overall, our visit to KFC Scarborough was marred by a tired-looking and unresponsive staff, inadequate maintenance, and an excessively long wait time for our food. It is unfortunate that the experience did not live up to our expectations, as we had hoped for an enjoyable gathering with loved ones. We sincerely hope that the management takes note of these concerns and makes improvements to enhance the overall customer experience in the future.
My order details say pick up for 5:42. Placed order time 5:27. Actual time i received my order: 6:09. Only come here if you time to wait
Ordered food on kfc app, restaurant calls me to tell me that Uber is refusing to come pick up my order and will have to come pick up my order and only willing offer me a couple extra pieces of chicken or extra large fries in compensation for inconvenience of paying extra for delivery then have to use gas and time to go get it. So I just take the refund....that will take 4-6 days. Never ordering KFC again
Amazing experience
Amazing experience
Worst place ever. Takes 45 mins for anything to be done
Friendly employees
The assistant manager Agnes mancbat her attitude is very bad she s talking with me As if I begged from her I make a order in Nov 30 just sandwich zinger and I pay twice in that day one in express machine and after 5 min I pay again in the counter and the cashier told me after 2 days you will receive the money back so I didn t receive any money and when I went the restaurant to ask about the money the assistant manager said I ll give you the sandwich right now by free but next time you have to pay .. hey mama I paid already I m not begged from you this is my right and appreciate for your bad attitude
Did you know it takes 25 minutes to get your order at KFC? You will if you visit this location.
I ordered on the app, paid $30, my order was deleted/nulled but kfc still took my money. I called the store and they said they couldnt do ANYTHING about this and to call customer service. So, I call customer service and they said I have to call the store. I called the store for 10 minutes and no one picked up, so I went there in person. When I got there, there was a HUGE line of 15 people and no cashier to be seen. 4-5 people were running in the back trying to get the orders done ASAP. When I asked for a manager for my issue there was no manager on shift. This sweet sweet girl got my order right away. There really needs to be more people on shift and a manager.
Wanted my once in a blue moon fried chicken fix. Ordered on thr app at 5:35, says it will be ready at 5:50. Arrived a few minutes early to a dirty place full of agitated people. Staff was unapologetic about the excessively slow service. Finally got mine at 6:15 and the chicken was really greasy and undercooked. Ill be back at Popeyes the next time I get the craving.
Good service
I visited at this location the staff were so good so helpful. i got fresh and hot food great job Food : 5/5
I placed my order and got very quick. Cashier was doing amazing job
Poutine was horrible. Waste of money.
If i can give ZERO i would.. AGNES THE MANAGER in this location is rude and yells at customer. I dont know if agnes is her real name but that s what one of the staff said. She really needs to get a new job if she hates her job so much. She yells and screams at customers. She needs to be checked if she s really a fit to be a manager because the staff was way better than her. Lastly My order took more than 20 mins, so much fOr FAST FOOD
Long waiting time, actually posted that they need to hire people. One of the chicken was not well cooked; the tender was excellent
Literally the nicest ladies working at this KFC I ve ever experienced. They were beyond swamped, and still insanely nice and friendly.
Tyrone was cool
if i could give 0 stars i would, i ordered food, went home and noticed my zinger sandwich tasted weird, so i cut the chicken in half and it was RAW!!!
Ordered a few days ago. Took me 20 mins to get my food, and asked for another sauce with my popcorn chicken. He said it would cost extra money, I laughed in his face and walked out. The quality of customer service has gone down significantly recently, it s a real tragedy.
I now believe that KFC in Indonesia taste better.
NO!
The girl behind the counter Shelia was so rude! They got my order wrong because of a tech error and she instead of trying to fix it just kept calling me a liar! It wasnt until the manager came and read my email confirmation on my order that it was finally fixed. The lady refused to apologize and even as I was leaving kept saying I was a liar to the manager while she tried to explain it was a online error and I was telling the truth. Thats not how you treat people especially when you work in the service industry! Customer service should be a number 1 priority!
Probably the strangest KFC Ive ever been to. When you buy the chicken in a bucket,its hard to tell which piece is which. They all pretty much look the same. The prices are higher than other chicken places. Stihl good quality food. My only complaint is why is the music so awful and loud.
25 minutes for 1 sandwich?
chicken is not crispy no kachup Food
worst kfc in the city been here 2 times and both times food sucked and it takes about 30 min to get anything that you ordered do not recommend this place at all
Great Food and Friendly Staff.. Love Me Some KFC Food
Good job kfc! Fries were fresh and tasty with abit of a crunch just fabulous! Chicken was juicy but not too greasy. Good size chicken with fair amount of meat. 3pc white only, fries, fountain drink and small gravy $20 fantastic. This location has come along way. Now only to teach these people to speak English. So hard to hear them. I welcome everyone but unfortunately I cannot understand a lot of them.
If they could take and read an order. Theyd actually probably satisfy people. Brutal service, and unwelcoming atmosphere.
Is it really fast food if its not Fast ?
Bad customer service. Very very ver slow. It took me forever waiting for my order.
Nice people
Chicken is juicy and delicious Fries has less salt. I love this KFC. Thank you for the service Food : 5/5
Made me wait 10 mins to order due to a customer ordering, paying, waiting 5 mins later to change their order and refund it prior to taking my order. They proceeded to take my order after, and made me wait another 10 minutes. Guy was nice but severely understaffed
You gonna wait between 30 to 45 minutes. Be careful.
Amazing experience
We were told our order (3 people, a sandwich box each) would be ready in 7 minutes. That turned into 20 minutes. It was good when we finally got it though.
Junk. Smaller and grease. Eww yukkkkkkk
Very good experience, polite staff
Always have to wait 15 minutes for chicken and they never clean the tables... its filthy. And they close early on Sunday night which is really annoying Ive come down here and they wont take my order 20 minutes before they close.
Very slow at their service and need to hire more staff. They made me wait over 30 mins for a pick up order and it s ridiculous calling it a fast food .
They asked me to wait for 7 mins and it took 30 mins for them to hand over my order. Very poor service. And very slow.
First time having the big crunch sandwich. It was really good, not greasy or overloaded with sauce.
I want to be nice at this location but Ive been in a few times and consistently see the same... The food is often quite old on several occasions the chicken has been held too long Im currently eating a zinger sandwich where the breast fillet honestly feels like it was cooked yesterday... Dont have the time for wait for them to re cook.
Food took a while to cook. No nuggets and No KFC dipping sauce available. Chicken came out overdone and the drumstick looked like a chunk was missing from it. Bathroom floor was cleaning but it looked like the mop splattered all the dirt on the lower womans washroom walls. We ordered from kiosk because staff seemed to like staying in the back. Eating area was very cold.
Gravy watery, chicken pieces small and they cut the thigh in half to count as 2 pieces.
Missing item from order, called back in 15 mins, staff did not apologize and did nothing about it. They asked me to come to the store for refund or nothing.
The pop is warm and its so cold inside your better off to sit in the snow. Im never coming back to this location ever again they get 0 stars
2 can not dine for 12.99 okay Bucket of chicken hang on for it $ 53.00 Unbelievable!! Food : 3/5
Worst ever. Ordered for tenders but i got chicken pieces then went back to return and they gave me tenders with full of salt. Dont order in this location
The spice on the chicken was just on the skin. The white meat was dry very dry and hard to chew
the wait time for my order was 18 minutes. there were only 2 employees , and it wasnt the young fellows fault its the owner of this franchise also it was the first time I ve had stale food from a KFC. Wont be going back to this location
It took 20 mins to get my order. Long line up with only 1 staff at front taking orders and assembling orders. Of course with that wait my fries are cold. Awful service! Awful management!
Ordered (2) 3 piece extra crispy meal, chicken Flatbread and 2 diet pepsi tonight through the skip the dishes app. Didnt like this batch, big pieces of chicken but the coating was too flaky and did not stick to the chicken skin so it kept on falling off. Coating was not very flavorful. Surprisingly the chicken Flatbread was delicious. 2 chicken tenders with mayo on a Flatbread it was small but had a mighty nice taste. Will order that again! Cant recommend the extra crispy chicken at this location.
Very disappointing food. Not what it used to be. The gravy is very plane and the chicken coating has little taste. It would not susprise me if they were thinning down the KFC ingredients with flour or something to save money. I normally dont eat salt but I had to put salt on it to get any flavor. Either they are thinning down the ingrediants or KFC has drastically changed its recipes.
Burnt oil usage
The 2383 Kingston Rd location cant handle the volume of customers on a daily basis. I have gone there many times to see if the service was any better but it was even slower each time. You shouldnt have to wait over 30 minutes for fast food.
Will take 45 minutes to order if more than 7 people in line. EVERY day of the week. Parking: Good Kid-friendliness: Its red inside. Has food and washroom... Wheelchair accessibility: Yes
Average food messy tables
Need more English speaking canadians there
Im giving one star for messing up my takeout order. Ordered an additional side along with the three others that were part of my order and didnt get it. Charged for it though. Realized too late when I got home. Instead of enjoying my meal, Im angry. Thanks KFC.
very tasty
What an amazing special burger with outstanding customer experience ..thanks Rahul for giving us the prompt service ..
Had a famous burger, the food quality was Amazing and customer service was high quality, super friendly staff and shoutout to Sanober for helping me out.
I will never go there again. They are always short staff and the quality of the food is horrible. I threw half of it away and I was also supposed to get 2 chicken strips but never got them. The grease was pouring out of the chicken.
Slower than you can imagine
Marks order as picked up when its not even ready yet
We enjoyed their famous burger. Amazing and customer service. Their food quality was amazing, super friendly staff. Recommended dishes Boneless Wings and Chicken Tenders Platter
The service attitude is very good. He taught me how to find coupons online.
Chicken taste like chicken
they never answer their phone
Need to do better come on kfc
FYI, This restaurant location does not provide free water for drinking like other restaurants.
Worst customer service ever All ask for napkin They toll me to wait For 5 minutes I just want to have my lunch now! really rude telling me new policy KFC does not give a napkin You have to ask for it I dont know why KFC being so cheap Im not going to KFC Anymore Really disappointed
This store closes 15-20 mins earlier than their schedule. I am writing this because I have to return back so many times.
Terrific woman took my order of a Big Crunch sandwich. Clean environment and good AC which is well received in this heat.
Quite okay with service. Food was good but cooled quite fast. The salt issue prevails.
Awesome
Ive been to this location many times, however I am little dumbfounded by the new seasoned fries last month I got my fries the same as they have been for 50yrs without salt...then the next time they gave me salted fries...I returned them and mentioned I do not want salted fries..they then told me I had to ask for the fries with out salt wichbis exactly what I have been doing , even 2 days ago I was able to get unsalted fries.. now this visit I was told the original fries have been discontinued..I asked how can you discontinued unsalted fries when they come u salted and you add it after it made...she then said the manager would do it as a favor..give me a small break..the fries were still salted I had to dust grains of salt off. Is it too hard to make fries without salt to accommodate someones dietary needs...seriously the chicken is salted enough I dont need it or want it on my fries. After 50yrs of eating your food this is what you are now offering.
The filipino manager is a bit rude sometimes, she doesn t compromise with white meat though. Not a bad place overall.
Kind and courteous employees
Deffenly under staff
I enjoy the food; although i walked in and was disappointed with the service i received from an employee named Moon . She was not welcoming at all, i also asked for clarification for her suggestion and she responded with attitude. I even caught her giving me cut eye . She should not be working at the front. Or not working at all when having an attitude.
The worst KFC in my life
This location was busy for a short time in the evening, then became almost empty while I was eating. Most people ordered food for take out. Only one other person was eating in the restaurant while I was there. The staff was friendly and the food was good. Parking: The parking in front of the restaurant was full, but I was able to find parking in the plaza where it was located. The people came and left relatively quickly, so there were plenty of spaces once the dinner rush was over.
On Thursday November 9, 2023, I came to kfc with my friend. I made a mistake when ordering, ordering nearly 55$ of food. We had to call someone out from the kitchen to wait on us. The young man was curt, not pleasant to deal with. The food was just ok. The next day I came back myself to order a meal for one. Again, had to call someone out from the back. Upon giving my order, there is only fountain pop available, of which I do not drink. There is no substitution, not even a 2oz coleslaw unless you pay. Even with a big line-up behind me, the owner in the back would not even acknowledge me,, therefore I cancelled my order. In this day of suck uncertainty, one would think customer service & satisfaction would be important. Not at this location for sure. I will never go here again. Instead I went to Popeyes where I was treated with a great deal f appreciation for my business. KFC is no longer on a lot of peoples radar because of bad service like the.
Horrible service. Stood at cash register for over 5 mins. No one even acknowledged me. Food took even longer. How long does it take to scoop popcorn chicken into a container and put into a bag? Unlikely to frequent this location again.
The staff here are trying their best, severely understaffed. The management needs to step up and get more people hired here.
Nighttime employees are very friendly and helpful, plant based chicken was on point!
I would like to inform you of a situation that I witnessed this evening at approximately 8pm. (Friday January 14, 2022) A person had requested something specific in their order and upon checking the order to ensure it s accuracy, discovered that it was incorrect. They requested KFC staff correct the order. In doing so, both this costumer and myself witnessed the staff put the chicken back on the rack with all the other chicken ( where it had originally come from). We both had to shout to alert the staff not to do this. They ignored us but, eventually a staff came over and said you shouldn t have touched the chicken so we can put it back. To which I replied you should NEVER return food that s been served back to be redistributed. so I called the manager over to tell her that the whole tray of chicken now had been contaminated and needed to be thrown out. She didn t want to do this but after both of us telling her the same thing, she assured us that the chicken had been thrown out. I also mentioned that the tongs should be switched to clean ones. I honestly don t know if the chicken actually got thrown out, nor do I know if the tongs were cleaned or switched.
Full disclosure, we didnt eat here. We tried, but we stood at the cash register for 5 minutes and nobody served us. Obviously a sign of poor ownership to have a restaurant so badly understaffed.
Great food Hot and ready fast well done staff
Very disappointed..Chicken was so greasy it went through the bottom of the box.. Not KFC quality...get it together franchise owners
Qualitys to price is alway there at KFC taste is as good as always but they need to introduce some sauce like popeyes did like butter ranch etc which changes the repeated taste i loved there zingers with Nashville hot etc should be brought again
Just not like it used to be.
Its OK...
The attendant was really polite and had a beautiful smile..
It really tastes like crispy chicken
Plant based sandwich good Edit Mar 18 2022- plant based sandwich still good and now the mayo is vegan too
Fried chicken but not crispy chicken. KFC is just coasting on the brand name - try mary browns, popeyes or chick fil a instead. However, the space is nice and mostly clean and the cashier who served me was polite and courteous.
I loved the boneless chicken combo but they need to put more gluten free options on their menu.
Finger licking good.
Order 2 3pice dinner with 2large macaroni, with 4 tea when I got home open bag 2large macaroni were not in the bag. I got ripped off for two large macaroni which cost $12. I paid a total of $32.70
Always served fresh hot food.
Very disappointed chicken is so small fries were uncooked
It reminds me of the way that chicken is supposed to taste, finger linking good
The experience was great .Not busy so I was served very fast .No bones boxes .Best for 2 - 3 ppl .Really good and economical for enyone wanting to save money ..Enjoy
Service was satisfactory, though the food quality was not. Considering the prices being charged for the food. Rather disappointing experience for a nice looking location. Needs to improve on that.
Waited almost 15 minutes before they took my order. When they did food was hot but the chicken was greasy and the usual seasoning and nicely covered skin was all pealed and gross...tasteless!!! As though they took the chicken out of fryer and right into bucket....was not happy. Should have taken a picture of the bottom of bucket and chicken...
My wife and I arrived at 7:45 pm on June 30th, and the doors to your location were already locked. Someone who was already there when we arrived knocked on the door until an employee arrived. They only let in people who had already ordered online ONLY. They then promptly locked the door once again. The sign clearly illustrates an 8:00 pm closing time. Is this the new way of treating your customers?? Thats good - because I wont be back. Its a shame really, because the store seems to be clean, and maintained properly.
Congratulations to be the worse kfc in my list. The staff doesnt care about customer. Restaurant is dirty
Slowest service to get you take away food ever.
Closes at 8. Enough said.
Since when does KFC request that you leave a tip. Tip for what? This is counter served fast food.
My favourite chicken!
Parking: Has ample parking space.
The closest KFC to my house. I will always have a soft spot for the popcorn chicken
To greasy
Chicken sandwich was good and worth going on a Tuesday.
Chicken tenders are bomb. Need more staff but good service
Ripoff, never get all the order, cant even go back because they never put the receipt in the bag.
You guys need to hire staff service is very slow thanks
The staff are great especially Saleema excellent customer to skills Keep up the great work you do.
The chicken is not juicy, too dry.
Dont order from this KFC! Twice now Ive ordered from them and had multiple items missing. This time it was two poutines and dips. Ive been trying to call their store for the last 4 hours and no one picks up. Their employees are pocketing the difference and ignoring the calls. Thieves!
I had previously posted this review and magically it disappeared, which has added fuel to this fire: Ordered delivery on October 17 and this is the second instance of not receiving all my items. I have been trying to call the store for 4 hours now, nobody picks up the phone. They are clearly avoiding all phone calls since the staff are likely pulling a deliberate scam. I need a manager to contact me immediately to refund me and rectify this situation. This is completely out of line. Edit: It is now a week since my delivery, countless phone calls to the store, complaints to customer service, filling out the complaint form on the website. NOBODY PICKS UP THE PHONE AT THIS STORE. It is unacceptable. Especially since they are still supposed to take delivery orders over the phone.... they are clearly pocketing the money. DO NOT ORDER FROM THIS LOCATION.
Waited 30 minutes for old fries and salty chicken Parking: Free parking
never got my delivery and when my call was transferred they never pick up the call.
The second time I went there and the second time I felt they make the best KFC in Scarborough. Its crispy, juicy, and properly served. The girl at the counter was so sweet and courteous, something other fast food joints in GTA should follow. Will visit this store again. * Only complain would be their french fries...so bland! Need to take a note from McDonalds.
Slow service be prepaid to wait 45 mins for any order.
WORST DIRTIEST KFC
Jass took my order and he s cool
Excellent
Always expensive and such small serving lol
Line up at lunch far too long they must be short staffed. Not worth the wait here. If you do come You need to avoid when the high school kids come here for lunch a bunch of them think often come. Parking: Good parking
The store manager name Himanchi dont know how to handle customer complaint. We ordered thru online and when they delived it, the food was so bad. The chicken and fries taste burn. We came back to the store to fix the problem but the store manager say she cant do anything about it and she dont even apologized to us! were so very disappointed with the food and how they handle the custiner complaint. I dont know why that store manager got that position, she dont even care about the customer. We will never buy a food at your store. You will loose customers because of the people in this store not well trained. Poor customer service and the food! Were not gonna place an order at your store!
Made me wait 45+ mins for my order and stuff to was very unprofessional they just fooling around while I was made waiting for my order on asking they just said 5 mins more every time. Hope the management takes notes and the franchise too this is my worst ever experience here.
Best way to end a long hiking day at Scarborough bluffs
As usual like other KFC. This location also maintain high cleanliness, also wash room reflect this.
Fast service and delicious
its a regular clean KFC , but it wasnt before covid but thats ok Edited : just got the zinger with my friend and it tasted so off and disgusting for the both of us, what happened to the quality of your sandwiches kfc?? not cool
Very disappointed. Order a zinger sandwich and the chicken was very flat and hard to chew into, with being able to taste the batter, which gave the chicken an unsettling egg taste. Along with the popcorn chicken tasting peppery, but it tasted better than the sandwich. The locations food was never like this before. This location needs to do better and re-evaluate everyone that s working in the back that s making/preparing the food. Never again with this location.
Service was quick but I guess when you dont give the correct order its easy to just toss out what ever. Fries were not really worth eating either. Lukewarm.
This is a nice quite and clean place to dine in. We enjoyed havong lunch here.
