KFC in Toronto
2032 Kipling Ave, Toronto, ON M9W 4J9, Canada
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We are currently serving halal food in all our location, come check it out!
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I recently visited the KFC at Kipling and Rexdale and had a very disappointing experience. I was told my 10-piece order would take 12 minutes, but I ended up waiting over 30 minutes. During that time, I noticed several customers who ordered smaller meals (4-piece, 3-piece) were served before me, despite arriving after. At least 20 customers were served while I continued to wait for my order. When my meal finally arrived, there was no apology or explanation for the delay, and no attempt at compensation. The service here is awful, and I would strongly recommend avoiding this location.
Thought I would give KFC a try after a few years. If "mega fries" is the size of that little bag, I would hate to see what a small fries looks like. The side dish was literally 3 fork fulls. What's the point other than polluting the earth more than necessary. And they forgot an order of gravy. At the prices they charge for sub-par food tisk tisk!!
KFC, Kentucky Fried Chicken has some tasty Chicken wrap specials here in Toronto, Ontario, Canada.
I was so disappointed in their food. I ordered a 14 piece bucket with sides and 10 hot wings. I threw away almost $80. My mistake this will never happen again. The chicken was dry and tasted as if it has been sitting around for some time the hot wings were hard and inedible. No wonder they are on sale. I have gone to this location for many years and lost my taste for KFC a few years ago. I decided to give it another try and it has gotten so much worse. The pieces are 1/3 of the size they used to be and it cost double. I guess that’s the only way they can make money because it’s certainly not with repeat customers. I am gone again. Might check back in a couple years if you are still there.
Just had the worst experiencing ordering at the Kipling and Albion location. If she actually gave me my receipt I’d tell you who it was. She is around 5 foot and of Indian ethnicity I believe. I came in with a $25 gift card and bought something for $29.99 plus tax so it was around $33. I told her the gift card wouldn’t cover it she still told me to go and do it. I did it and it declined. I work retail so I know you have to put the exact gift card amount first. Anyways it declined then she proceeded to say I don’t what to tell you. Are you going to pay or not ( no one was in line behind me ) I was absolutely shocked. I asked her to do a split payment so I can pay the remaining balance on my card. She rolled her eyes and said I guess. It went through the way I suggested. Not okay behaviour from someone that is supposed to be the face of your store. It’s not my first bad experience with this location. Luckily I have been on that end of things and decided not to confront her in person. I will now start going to popeyes, their customer service is amazing and make me feel welcomed all the time. Wish I can give 0 stars
Really bad experience for a night meal. We bought 8 boxes of chicken and a large gravy to take home. At first, they forgot to give me the gravy, lickiky i checked. They gave me after I asked. Got home. We started eating and found out that the grave was super watery. Just like adding more water to old gravy. My wife called them, talked to them, and they said it's normal. Come on. It's not the first time we have eaten KFC. The guy who picked up the phone asked my wife, "So, what now?"..... really, my wife asked him, "You tell me what now..." Then the worst thing came, the hung up the phone on us. . We tried to call again.... the phone number is out of service.... what is that? It's Tuesday Jan 23 at 9:50pm
Extremely disappointed in this location. I am usually a fan of kfc locations and especially their zingers. This means that I know the difference between a zinger and Big Crunch. This location is tricking their customers. I bought a wicked zinger box and was given a Big Crunch. How the hell is this acceptable? These workers need to be held accountable and be taught the proper way to serve food. How can they trick their customers? Please refer to the pictures. Even in the picture, you can tell that the burger is indeed a Big Crunch instead of a zinger. Extremely bad location and servers. KFC please fix this unpleasant experience.
Asked for extra sauce on my zinger sandwich and I think they just dotted each side of the bun with some sauce.. could barely tastes it.. asked for extra ketchup because they only gave me two packets.. the lady told me they ran out?? So Either I was lied two or whom ever got their orders between 6:30 pm until they closed had to enjoy their meal without ketchup.. really? N to top it off I got a poutine with cheese n next to now gravey.. the cheese did not melt.. what a waste of $23.. do not recommend this location at all.. pour service n food is cheaply given..
great experience every thing was on point
Fresh food and awsome service
the taste is so yum
The place has no heat, its freezing in here.
Very poor customer service, food very expensive, and not fresh and very less quantity.
New management. Everyone is learning. 20241128.
Ordered takeout on Friday evening and it was delicious. Some of the best KFC fries I ever had.
Food was good. The service was good. Most of the staff were great and knowledgeable. The place is clean.
Not halal
Friendly staff and great service.
Bad service! Odered big crunch through drive through with drink no ice and lady gave me drink with ice and a regular sandwich. Seems they dont care.
Just received a boneless bucket, which consists of 8 chicken tenders and popcorn chicken and large fries. The chicken tenders are disgraceful. Small bits of chicken, never seen anything worse. Took photo . Never will I order from here again
Ordered a poutine and the gravy was lukewarm and the cheesecurds cold.... No melting action. Fries were old. Smh . Terrible.
Depending on which one I find most of them being run down. The chicken is way too greasy and it s becoming way overpriced. also, you need the gravy to mask the fries.
Got food poisoning from the chicken at this location. Sunday evening. August 25, 2024. Check the health and sanitary practices. Food is contaminated, and/or hand washing is not adequate. Food
Good stuff
I was disappointed that the Tuesday special was 5.05 other location is 3.5 chicken was so slimey yuk and they wouldnt change fries for a tiny cup of pasta salad but really disappointed over the cost of Tuesday special that was 5.05 other location 3.5 all of a sudden in Toronto every franchise has different rules and pricing this is bs and yes why do they cut the chicken in small prices and charge full cost is franchise owners not over seeing these stores the tables were all dirty in there too
Very bad service!
Very slowly
Old store but still great and friendly staff and Free parking Parking: Less than 10 parking spots Food : 5/5 |
Visited this location first time on Sunday 21 June 12:45am (drive through). They didn t gave me the receipt. The meat was not cooked properly and v bad smell. I was surprised since when the KFC started serving this kinda raw chicken. We didn t eat that and ended up ordering Popeyes from Door-dash.
Not halal . Thats what said to me by the staff there. Saying we cook halal and haram at the same dish same oil and we keep them at the same dish aswel
the food not fresh .
Good
The food is delicious but there are some where they raise the price and I hope that one day they come back the breads were the best and you could only get them at KFC now I dont think they sell them anymore
Food was great waiting time was pretty long though
Fast food
Veggie Burger is Good.
Terrible experience, I ordered online and waited for more than 1 hour. I called three times to check what happened, during every single call the attendant said to wait for 10 minutes cause the order was about to be delivered. The food arrived cold.
Gravy was great most KFC dont have good Gravy
Too much oil in plant base sandwich
Worst service ever compared to other locations and worst corn i ever get literally disappointed
Garbage place
Particulary i dont like too much kfc
Their hours are false.
This store is being run by clowns. Been here 4 times and they mess up my order every single time!
Cant believe this specific location dont have spicy chicken option.
Terrible customer service
Chicken was bussin - Way better than North American KFC
Friendly staff & very helpful, much better experience here then I had @ another KFC & this KFC was out of my way & Im glad I did the food was hot fresh & tasty. Hoping my next visit will be the same or Ill change my review. They have a drive through & plenty of parking it can be tricky. It is near a busy intersection.
REFRIED MEAT BAD FOR THE HEALTH CAUTION STAFFS ARE FRIENDLY BUT NO GLOWS ON THERE HANDS TOUCHING THE CASHIERS SCREEN THEN TOUCHING THE MEAT AND FRIES AND GIRLS TALKS HINDI LANGUAGE WITH OTHER BOY THEY LAUGH CHITCHAT WHILE PACKING CUSTOMERS FOOD WITH OUT MASK SO CHILDISH PLUS POINT IS THEY ARE FRIENDLY STAFF
Good
Ripped us off. Was as big as a kids meal. Very small chicken pieces. Will not go to KFC again. Very expensive for what we got. Food
Everytime I order through the drive thru they always forget something and very poor customer service. This time it was a gravy and a macaroni side. Ive tried calling the number listed on Google and i cant even get through as it just goes to a voice-mail. So frustrating because everytime they forget something I then have to get my young child back into the car and drive back to the restaurant. I can honestly say this will be the last time I go here. Ill drive a little further and get better service else where. Very dissatisfied!!!
Very cold food
Chicken pieces were small and my large sides were not full Parking: No handicap parking Wheelchair accessibility: Not sure if its real cherry accessible but theres no handicap parking
Just came here on February 16th at 2:00pm to order a bucket special. The drive thru woman said she can t take our order because it needs to be placed online. We placed this exact same order through the drive thru yesterday with no issues. Very inconvenient. We just ended up ordering from Pizza Pizza next door.
This store is almost always a disgusting mess. Staff walked past this table twice, and in the 20 minutes I was in the store, nobody bothered to clean it. They were out of BBQ sauce, Ketchup, corn, biscuits, Cole slaw, and many other things. Its almost like the manager doesnt care at all, and neither do the staff. Honestly surprised this store hasnt been shut down.
Worst KFC Ive ever been to. And thats saying something.
Worst customer service
This is a smaller location, but seating is available. My order was accurately made and they were friendly. I enjoyed!
Very clean location and good customer service
food is so terrible. chicken was very bland, no taste and was so cold. fries were also so bland and stiff.
I live this place not just because of the chicken but because they always have a smile to offer. Thank you for making my day better.
Ordered 3 pic chicken combo they gave me the smallest pieces chicken was uncooked french fries not salt all i will never eat again in KFC .Popeyes Louisiana chicken million times better than this place !!! I dont recomend thid place to anyone ...
I havent been a KFC restaurant in a few years because if you know I like flavor. Then you know why. But this day I was starving and I thought to grab a Tuesday special giving them a try again. Assuming they would good because I say people going in and out. Again, I was disappointed... no flavor, no taste, I took a few bites and the drumstick, ate the french fries and threw away the remaining thigh. I realize that many people dont know the quality of KFC back in the day. They have abandoned these principles and this is why are in the shoes they are today. With locations closing because people dont want to waste their money on lack luster food. Chicken lovers this is not it. Unless you dont know how to cook then you might think this is the best thing since the days slice bread was part of the meal at KFC. Another one bites the dust... Another soon to be tragedy...
I Love KFC chicken
Didnt greet me ..did not say thank you..everything I asked her for was 5 dollars..fries..salad..gravy..I thought she was stuck on 5 dollars..5 dollars for gravy thats way to expensive
It was just okay BUT a treat nonetheless as we do not usually go anywhere these days due to COVID. The cashier was patient with me as I decided just what to order and the chicken was a little oily but still great for me...
Worst KFC location ever seems like they re cutting the chickens into small pieces spent over $80 and food was terrible and cold Parking: Small lot
Worthless, not well cooked, soggy 100% difference between the add pictures and on the food u get in hand
Worst customer service. Making me wait in my car for 30 mins meanwhile they serving other ppl who were after me. Digusted on how they treat customer. Avoid at all cost so not worth it
Ordered a 3 piece meal, and found way too much salt in the chicken. Another disappointing thing was the drink station. They had a drink station for refills but they don t power it up I don t if this is their policy or they are just trying to save money, but if they don t want people to use it why have it. No signs on the machine to say it s out of order was posted. Creates confusion as people were walking to it and coming back.
Ok
Fresh products and friendly staff
Terrible experience, we ve ordered 80$ and we are missing food from our order, staff don t seem to care they just want you waiting for hours for your cold food. Very upsetting avoid this location this location is unsanitary and horrible customer service. Treat your customers better.
Tried to enjoy my meal. The employees were loud and obnoxious, speaking in their native language. No respect for the customers. We were all looking at each other in dismay.
When they get it right....they get it right! But far too often they fall short on consistency. Here are my experiences, the drum sticks are usually more times than not, soggy and not cooked properly, the other pieces are often cooked until dry and sometimes has a burnt flavor. When I order the Coleslaw sometimes I get a surprise when I get home to eat and find that I was given the macaroni salad instead or no sides at all. Also the coleslaw is not always fresh. Like I mentioned at the beginning, they can get it right and do from time to time and thats what I am in search of when I have the KFC urge.
Worst service of Uber order. They took a half an hour to make a order.
Clean and fast and fresh nice pop
There shouldn t be a reason to post store hours if staff are going to decided to lock doors before time posted.
kirshna had amazing service! She went above and beyond to accommodate my order with a very pleasant and efficient attitude. She is 10/10.
Worst customer service. The shop is closed by 8 PM for dining, whereas it must be open until 11 PM. When I asked about it, the employees saying that they need to clean the area. For Cleaning do you close the shop 3-4 hours prior to the working hours ? Owner or manager of this shop, Please answer for this. Change your Lazy employees & provide some basic customer Service training for them.
Drive thru order wrong, I even asked the girl if everything was in the bag and she gave me this look like she was annoyed I was doubting her. Never even answered my question. Sure enough not everything was in the bag. They were too busy opening their paychecks to check the order I guess.
must visit..good communication skills..and the food i cant explain..you feel hungry with the smell only
Went there last minute for a pick up order & the food was still fresh & hot. They always have the honey mustard sauce too
Its Kfc, come here once every 6 months to year, just to remind myself why I dont come here. This location is...ok for a lack of a better word
The chicken was so salty. Fries were over burnt. I ordered with so much hope but it was so bad. Not even cutlery was included... Very poor delivery service
Unprofessional staff . Have no sense of speaking to customers. Very rude behaviour
KFC is my go to fast food spot. I love their crispy chicken!
Service toooo bad
I have the chicken strips combo and the food was very good. I really liked the KFC sauce that came with it. The service was great, but the seating area was chilly bordering on cold. A little heat in there wouldnt hurt.
Terrible I will not go back
My regular go to for KFC WAS 2032 Kipling Ave. It is close to my home. Customer Service & quality of food have decreased significantly in the past few years. Either the chicken is overly greasy, extra small and/or they are giving you 90% wings when you buy a bucket with extra small pieces of chicken (my last complaint). I have complained before via survey. The Manager called about my complaint, said he doubted what I said and that he would ask his staff & get back to me. That was 1 month ago. Still waiting on his call. If the Manager has this type of behaviour then imagine the rest of the staff! I will NEVER order from this location again
Staff were friendly. We asked for the chicken strips to be cooked a little longer and they did it for us which was amazing. Fries were hot and fresh!!
No gloves, cashier is using her phone infront of the food area. Too upset because she rolled her eyes after she gave me the order.
Food was decent, Parking: Parking lot sucks. Hugh potholes Food : 4/5 |
It is cold in the facility because the ventilation is on. There are almost no visitors, while we were there, some drug addict came in, he was dirty, unkempt, and had a not very pleasant smell. We sat down in the establishment, but hurried to leave. Food with an unpleasant aftertaste of stale oil. Didnt like it. MS is still better. And the prices, lets say, are quite high.
Super TOXIC Staff. Management needs to get rid of them!!!!
By Far my worst experience yet, not so much the situation but the way it was handled. I was given 2 graveys and a half a popcorn. I went to the door, nobody helpEd they told me to use drive thru waited 15 minutes in drive the attendant was rude and said she packed the fries herself, I showed them everything they Said it was an accident and just gave me a sm fries. They then got further upset when I asked for extra small fries. Im not waiting 20minutes extra on time and gas. Not impressed wont do this again just based on experience. Took a pic, wish a Manger was there.
Omg there new festive chicken sandwich is amazing 10 out of 10
The taste of the chicken was good though the staff was not nice and professional and my order was missing dippings.
Unfriendly staff
Chickens were uncooked
Amazing service.
Plain and simple, nice and quick...
Customer service isn t even good I missed an item for my order and when I called she said she ll send a picture for proof but never sent back and didn t answer my call. They need to improve customer service
Good
Ordered through Google and when I got there the order was not even started to be made. The customer service was meh. Disappointed.
Cleanless
Tasty special on Tuesdays
Very good
Despite being a really busy spot, the orders were ready on time.
This particular KFC location has always been friendly and try their best to accommodate customers. Very friendly and efficient staff. Good KFC location to frequent
Always hot n fresh
Average service, some good some bad, just check your bag before leaving
Doesnt take too long
Absolutely horrible, I ordered a Chicken Sandwich Box and one Chicken Bucket, I only got the bucket, called them to let them know and they just hung up on me. What a mess
It was okay.
Very busy place
Waited 15 min then received real chicken sandwich rather than my plant based one that I ordered
Descent fast food
An order of 4 wings costs over $13..00 highway robbery
Its always great when you place an order and it never shows up, and when you call for a refund you receive attitude.... I wish I could give zero stars.
Worst customer service and also they are careless to prepare food, I ordered zinger sandwich nd they didnt put spicy mayo and the guy was arguing with me for not changing it, even they talk to me like I was wrong, evn 4 other customers were unhappy becoz of these untrained staff ... Literally KFC has to put emphasis otherwise people qont feel gud abt image of KFC.
The worst customer service, the coleslaw was so sour. The popcorn chicken and chicken tenders were not fresh. Also, the number of flies was crazy!! I had to ask the cashier to clean the table. The table in the corner was full of flies. It takes a few minutes to clean the tables. No attention to cleanliness. When the drive-thru and front cash is empty just wipe down the tables. With the amount of staff that was working nothing was done. Everyone stood around talking. I will not be back, I am afraid I will get sick!!
Staff is rude they just give inproper answer. They just keeps gents washroom close and we ask them they ask to use ladies washroom. Thats WOW and when you complain they just give rude answer. Train them and teach them how to behave with customers
I usually go to other nearby KFC locations, however, this was the only one open for pickup on the app at the time. Place was not busy when I picked up my app order (Sunday night). That was the only good thing I can say for this location. Bought two combos and BOTH were missing fries. Chicken tenders were less than proper amount as well. Lesson learned, dont assume your order is correct...make sure to check it in the store! Chicken was ok, except for the extra salty taste. Ill pass on this location next time.
Small pieces (Popeyes is bigger) and they never never never put any napkins, utensils or straws in take out bags. As if we are animals when we eat. Worst location I ever been to. Not all operate like this. This location needs better management. Finally they clean their oil more often that was something else, gross!
System was down And this was not the first time I arrived there and in line
Was ok
The worst customer service, rude with no manners. I will never come back to this place and I dont recommend it for any one.
Drive thru was pretty quick
Food is warm. Should be HOT. Chicken is all small pieces. French fries saggy.
Why do I order 4 pieces of chicken and you guys send 3. This very rude.
Worst customer service. I always get an attitude from everyone except one guy who is really nice. I can go to any KFC I wont go back to this one. Also when they make a mistake, they shouldnt take the sauce off a chicken sandwich then use the same piece of chicken when I wanted no sauce, then get sauce all over my bag and the outside of my wrappers. And then never give napkins. They give 7 ketchup when I have no fries but no napkins. I dont understand the level of rudeness and unprofessionalism that goes on here. Smile sometimes.
Not hot and fresh
Good food !
Stopped in here the first night of our vacation after a very hectic day,the tenders were hot and the breading was some of the most finely breaded tenders Ive ever had, makes me sad knowing at the end of the week Ill be going back home to our cities lackluster KFCs. Ill miss this location :(
I went through the drive through and rohan served us gave us an extra chicken and fries one of the best employees at this KFC by FAR thank you rohan for your service!
Saturday night at 5:49 pm and have to wait 20 minutes for chicken to be ready. It s not a holiday either. Last time I was here they locked the doors at 6:45 pm and refused to serve people because they ran out of chicken. This location needs to figure out supply and demand before demand goes elsewhere.
Service was fast and friendly, but KFC chicken has gone way downhill. I havent had it in a while so Im not sure if it was just this location or all of them. The chicken was extremely greasy and tasteless . Popcorn chicken, chicken tenders and original recipe, all the same. Fries also werent great.
Probably one of the best places that can actually make good KFC chicken. I only gave it a 3 because, the young lady at the drive thru gave me the wrong amount of change and forgot some stuff in my order. I respectfully recommend more training, thanks.
Other than the drumstick I couldnt tell what piece of chicken was what in my 4 piece combo
Quick service and friendly staff, chicken tasting very nice. Parking: Kipling and Rexdale , approximately 6 parking spots Food : 5/5 |
Always have my order hot
Garbage.
unexperienced and untrained staff
I am not from this area but work around there and I can tell you they have the best customer service unless other KFC they will give u 2 small chicken on Tuesday but because it s small I got 3. Staffs are friendly. I wanted to sit and because kids on using all the tables at the same time I went to sit and the little guy took his things off and I went and ask the cashier (Indian woman ) for something to wipe the table she came out and clean it for me . Keep up the good works and the service is fast too
The guy, who was on front at the KFC was very unprofessional and he didn t understand that the delivery partner can t get bag inside the restaurant when other order is already in the bag. I mean Delivery drivers may have multiple orders together and it is logically and practically not possible to take bag inside the KFC with already taken other order and that order is already inside the bag. I hope management of the company and the owner of the store will take care of the same and will teach the staff to behave professionally and politely in the customer service sector especially with the delivery partners as they are likely to be employees. Thanks
Visited this place last Friday. Tables were dirty. Also, food were too too salty, and fries were not fresh / not fried properly. Its waste of time and waste of money to visit this place.
Fries could have been warmer but service was great.
Horrible experience. We ordered $120.00 worth of food for pick up and when we brought it home the chicken tasted like it had been sitting on a counter for a couple of days. Stale and unappealing. This is in spite of the fact we ordered ahead and asked for it to be prepared fresh. Fries were soggy and rubber like. I was furious. The next day we called and spoke to the manager at that location and we we were lied to and treated as if we were trying to get free food implying we were the one misrepresenting the facts. We then lodged a complaint with head office and waited for a response. We were completely ignored. Shame on the entire franchise for treating us as shabbily as they did. I will never set foot in another KFC again ..AND I will tell my story to as many people as I possibly can. Your competitors will benefit from your unwillingness to provide even the most basic customer service. Shame on you for stealing people s money . My family gathering was ruined because of you.
Better than other KFCs in the area
The food was cold. When we asked them to warm it up a little , the employees there gave us a very rude reply saying that they just made it and then went away . Did not even listen to us. They made us wait for 15 minutes for cold food. Worst customer service.
Simply terrible customer service. The manager on staff seems poorly trained and has horrible communication skills. I know this is just fast food, but it shouldnt be a hassle to get your order in a reasonable time frame. Ive waited almost 2 hours now for my delivery and KFC could care less. Very poorly run.
