McDonald's in Toronto
10 The Queensway, Toronto, ON M6R 1B4, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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if i can give -star i will my girl just got me a coffee from there and i ask for 3x3 and they give me dark .. i went back and tell the girl nicely and all i ask for is some creamer and sugar and that girl asks for the bill for then i go do i need that for some creamer and sugar? and she said oh then you should say that as the beginning and i said i'm sorry and she keeps saying that i should tell her as the beginning then i was mad cuz as a cashier she has to be polite to customers then i say sorry again and she said it ok this time but next time i should say it clearly damn i was mad and ask her do you need to call the cop???? wat a karen !!!!!
Is this a homeless shelter or a restaurant? I cannot sit and eat here every time I come in I'm going to puke it smells like homeless people. I refuse to spend another penny in this location ever or go here ever again this is about the 10th time of this now I tried to sit there I can't these people need to be long in a shelter
Recently, I was at the McDonald’s on 10 the Queensway purchasing coffee when I witnessed a distressing situation involving the store manager and a homeless person. The manager treated him in a very disrespectful and unkind manner, which I found concerning. To help diffuse the situation, I ordered food for him, but I felt it necessary to address my concern directly with the manager. I mentioned that I had previously observed her treating homeless individuals in a similarly poor manner. Her response, unfortunately, focused on the individual’s appearance, stating, “he came in with low pants.” I explained that regardless of someone’s circumstances or status, everyone deserves to be treated with kindness and respect. McDonald’s is known for its commitment to community and inclusivity, and I hope this incident is an isolated matter rather than reflective of the company’s values. I believe additional training in empathy and customer service for the staff at this location may help improve interactions with all customers, regardless of their circumstances.
They are closed till 7 am now for some reason. I think they are short staffed. No one wants to work there. Lots of junkies sleeping inside the doorway. I have been attacked many times by Crackheads. Kurt is a good guy and works hard.
The guy that works over night is nice and always gets orders right. The morning people every single time I order sausage McMuffin no egg they put an egg and charge for it and if you complain they are extremely rude about it telling you to just take the egg off when you didn’t want it . They also had sweet and sour sauce all over my ketchup packages and hashbrowns which also got all over my hands when I reached in the bag. The manager is extremely rude and incompetent .
Little bit of an unexpected wait for take out at lunch time. Old fries were mixed in with new fries. I was so hungry I didn't take a picture of the fries. I also had a big Mac and mcdouble.
On January 4 at 9:57am, 2023, the manager girl she was cleaning top table with dirty broom she never clean it with spray till i was argument with her, she refuse to admit she did it,I was watching her every move she did she lie in my face,I ask her pls clean it that is disease on table, last minute after big argument she ask employer to clean it with spray,that location very dirty place includ manager.that manager shouldn't be working there at all .
This is one of the worst locations. Short on staff and only focus on mobile orders. It’s filthy and disgusting. The staff are unprofessional and seem frustrated. I only got my order here because I had to, otherwise wouldn’t recommend, specially with kids. If you can avoid this location, do so. It’s horrible
Better when you could walk in overnight and not be locked out, one reason I buy less from here, I will not use the app. Guess thats what happens when Canada devolves from a high trust society and becomes a shithole.
Night shift employees are too much lazy and provide extremely late service
Very bad service
Cannot fulfill delivery orders in time
Baddddd customer service
Its so dirty and they dont understand what you order
This place need clean up ,
Yes, this is THE WORST Mcdonalds in the city of Toronto, Queen and Roncy. I ve been to many in my CRUSTY life in the GTA. I always will blame management first. The owner of this franchise must have business sense as dense as a sheet of cardboard. The staff member that used the burger patties from the heated trays should have known they should not be used,sat too long. The Big Mac was dreadful, sadder than sad, yes, they will NEVER see my CRUSTY face ever again
The staff are accommodating and leave a generous portion of ice cream. The only gripe would be the characters lurking in the general area. Very unnerving. Staff are great though.
delivery too late
Best for snacks or Brunch
Wheelchair accessibility: Its very easy to get in from sidewalk Food
Small nice cozy McD. Nice friendly staff and quick service
Rudest staff ever. They clearly hate their job. Burgers not even put together, just thrown in a box, large fries weren t even filled half way and always forget multiple items. Get your shit together
I always feel dirty when I come to this McDonald s
This McDonalds should have been dispersed a long time ago. Dirty, the staff does not understand English, the food is disgusting. In my experience, this is the worst McDonalds
Its relatively quiet
Really really bad. Takes forever to order and takes a good 45min for a simple breakfast order. You have four employees on and two with their hands in their pockets.
Rude cashier !!!! Never coming back
Nglll this place seemed unorganized, the Wait time for the meal was a good while, and the amount of times we had to keep asking to push the Buzzer for the bathroom :( THERE FRIES WERE SOOO DRY :(
Loved the McDonald, my son was able to play in the playplace .... Its our first time experience with playplace, and its great
The worst and dirtiest mcdonalds I ve ever been. You can barely get a place to eat, there s food rests around and trash, I don t even want to talk about the restrooms, extremely disgusting
Garbage store. Very dirty
Worst McDonalds location I have ever been to. A couple of elderly women cashiers yelling at customers. Stood there for like 20 mins in line to order a smoothie and ended up leaving without it. Go to another location.
Fast service
Best place to visit. Order with uber eats and doordash.
HORRIBLE
So so.
Very Bad customer service and rude behavior from the staff. Had to wait too long . I would never recommend coming here.
I had a terrible experience at McDonalds. The crew was incredibly rude and seemed to be serving food like it was free. Customer service was appalling. Definitely wont be going back.
Had to wait 20 minutes for large fries and we ended up asking people for food very dirty and crammed never going again
si was getting my wallet from the car and when I got it he didn t let me pay and toke everyone order but mine
super slow nighttime takeout.. your estimated time to wait is 10 minutes ina super cramp area. very understaffed cant handle the demand
Horribly service didn t even get my order I legit had to go up to them and ask them to prepare my order plus crazy homeless guy infront tryna fight me like he s hard.
Not open when it claims to be, unless you have the app. Waste of a drive to be honest. This was at about 10PM.
Was a busy time so wait time was a lil long but thats understandable Hard to find a clean table in the place.... Food : 4/5
Not a big fan of McDonalds food, but on this day 04/07/2024 we re from Hamilton, ON and we were in Toronto, ON visiting my nephew who is staying at St. Joesph s Hospital just down The Queensway from this McDonald s restaurant, we wanted to try other restaurants, but wasn t really none in that area. Ordered the custom Quarter Pounder with Cheese and fries Combo We all had the same, on this day it wasn t relatively not that busy. Served quite quickly, grabbed a table and dined in. Restroom could use a little cleaning, overall, it was a typical McDonald s eating experience. Burgers were hot fresh and cooked, as were the fries and soda. Filled the spot I guess. Wheelchair accessibility: Yes-My nephew is confined to an electric wheelchair and he had no problem entering and exiting.
nice place to chill
Great music bad food an service
Dirty place, unfriendly, the toilets were very dirty
The service was fast and the employee very professional. The big mac was super good, the fries very crispy. A little strange, the homeless person sleeping on the bench
Nice and friendly workers!
Very clean, nice staff, would recommend
Creepy Homeless Hangout
Great customer service
Everything was great but the store heater was a little too hot
A good place to go and drink hot tea to warm up in winter
Excellent service
I m very McDisapointed. I wanted McRib but they gave me McBullsh1t
I just walked in to buy my breakfast and the service was great the place was clean, the staff was friendly and courteous.
Good as the other McDonald
Patties are extremely dry here. Please do not hot hold them for so long.
Great service by rep Kennath (female lady) to help me redeem my points as my app was not working properly. She was very patient and provide exceptional service with a smile.
This location 10 The Queensway messed up my order. 1 spicy McCrispy combo, no spicy barely any mayo and fries were underdone. The place was not even busy. staff at work when distracted they r bound to mess up your order. I categorically asked and paid for habanero. On calling the location after making several attempts finally call was answered. Luckily had the receipt was asked bring the food back 9.30 pm when its snowing. No apology and the manager is not available to talk.
long waiting time for the order
Its Mcdonalds
Manager is very rude and inconsiderate
Not one of the best McDonalds. Probably, geographical disadvantage + lack of parking and could be little more clean and tidy.
NOT 24 hours. False advertising
bed service, coffee tastes like dirt
this can be a great location or the sketchiest location depending on the day
Need to change cashier. Trying to charge extra money on junior chicken meal.
okay, tbh I spend like 30 min for reading reviews, and Im a bit confused. People that write about cracked heads outside, what do expect servers should to do with them? we are in Toronto, here everywhere is many people under drugs. About service, this location is definitely understaffed, and I really understand why sometimes customers have to wait more time. But its not about workers, thats question to owner why he/she/them saving money on workers. About my experience. I used to come here like at night, always ordering via App, and never waited more than like 5-10min. Food here as every single McDonalds. This location is OKAY.
Super slow staff
Clean fresh and close to home. Thank you for the fast service Food
It s the closest mcds to me so it does the trick when needed. Not somewhere I would choose to dine in. Fast service.
Had a lovely breakfast and very courteous staff.
Worst mcd ever, Very slow workers, sometimes they forget to that somebody has ordered something online and they just attend in-person customers. Even in night they work very very slow, even though there are very few cxs they take ages to make just a vanilla cone. Don t go to this rubbish place.
Its expensive and the food is very poor
Very rude at this location.
Good service
Always fast and good there, the workers be mad cool and on point. Shout out to the m.v.ps of the ice cream machine
Overall good quality. I mean, it is fast food of course. But overall, Im a big fan of McDonalds fast food
Only if absolutely necessary...daytime hours are much better...location is everything...and this one maybe fading fast...
Average
Bathrooms were dirty
I come here every day to take my coffee, but last time I met with a terrible lady whose name is Shiva. She s very unprofessional. I went to the washroom and found out that the washroom wasnt clean; I told her that the restroom wasnt clean, to which she told me to use the washroom at my home. I told her I would like to complain to the senior staff, and she said to me to that do whatever I wanted and she literally yelled at me. I am not going back to this horrible store, I would request everyone to dont order from here and if the owners are reading the reviews, I have some advice for you, fire this lady ASAP!
Beware of this lady working at this store, her name is Shiva. She misbehaved with my friend and me. She thinks she owns this store and can speak rudely to their customers.
pls change ur manager shiva. She is pathetic lady
the srilankan crew member is the rudest ugly lady i have ever met she should wash the dishes no wonder who hired this crazy lady
Great service
10 The Queensway made the number 8 spot on the Top 10 list of sketchiest McDonalds locations in Toronto.
Its Macdonald
The people here are nice and sweet. Good location for a quick stop.
Its mcdonalds.
Dirtiest McDonalds location ever. Ray Krok would die to see it.
No complaints
McDonalds was good,food was hot and fresh.My milkshake was thick and
Decent service, too many beggars inside and outside.
NOT open 24 hours. Update your google listing!
McDonalds offers a range of ice cream and frozen dessert options. One of the most iconic items is the soft-serve vanilla ice cream cone. Its a classic choice for a sweet treat and is often available in various sizes. In addition to cones, McDonalds also serves sundaes, McFlurries, and milkshakes, allowing customers to enjoy different ice cream creations to satisfy their dessert cravings.
Quick and speedy almost no wait time at all, 10/10 would get my McDonalds fix here again Wheelchair accessibility: Their are no stairs simple easy entry access
The staff was friendly, courteous and professional. However, the environment was dirty and smelly. The bathroom was very dirty and I had to ask for toilet paper to use it. Parking: There is paid parking in the street and a pair parking garage close by. There was a city attendant giving tickets while I was there . The location is difficult to access.
Quiet place, they have good breakfasts, and a lot of menu variety.
Its amazing
Classic
What can you say.. its McDonalds.. you know whats on the menu and order. Please.. please dont stand at the counter for 20 minutes and act like you never been... Workers are great here.. the place is immaculate.. the people are what you get. Its a mix of hospital visitors and local patrons... Not a lot of seating as some, but its not that type of area. All in all, good for a McDonalds...
Good food 100%
Ordered 2 things an 1 was wrong! Hate how this always happens
Always quick and easy getting my food here. I ve eaten both at the location and taken my food to go and there has been no problem here. Its a smaller mcdonalds so spacing could be an issue given it is near a hospital.
Ordered quarter lb with cheese, the burger tasted sour. I had to throw out the entire order because I was so grossed out. What a waste of money.
