McDonald's in Toronto
2365 Dundas St W, Toronto, ON M6P 1W7, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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Generally great service here but I rocked up at 915am on sat and the door on the subway side was locked. They pointed me towards the other entrance on the other side of the You have to pay again to get back into the subway. No signage on the door about when they will unlock it or anything. Completely inconsiderate.
Oh I missed my streetcar so many times because the staff there took so long. They just stand there talking to each other at the counters, who knows what they're doing at the back. Thanks for taking forever to get my order, just the opposite of fast food chain.
CHOSE 1 time to have the system update everyday. I understand system updates but PLEASE HAVE IT AT THE SAME TIME not different times, I came today it was 1:00 am and they’re systems are updating for the next 30 minutes, 90% of the time it’s happening at 3 am. Choose 1 time to do it at every night instead of constantly changing those times. People actually try to schedule their mornings/afternoons/evenings/ OVERNIGHTS in with this. CHOSE 1 time out of every day to do the system update.
Worst order yet. If someone orders a happy meal and an adult meal, it would be great if the kid got their meal too. If you do not have the items, don’t grab a few random things as replacements.
It’s become a recurring issue that they’re often out of popular drinks, and I’ve ended up with water instead of the Sprite I ordered. This isn’t just a one-time problem; it’s happening regularly. I understand that sometimes things run out, but it’s frustrating when it happens so often and when no alternative is offered. I hope they can address this issue and improve their drink availability
Konal, Yena and Val are the best workers with whom I deal. This McD is great among all in Toronto, must visit and if you are lucky may you survived by them.
Waited agessss for my order, which was a mobile order, so it should've been ready earlier than those ordering after me. Ended up just sitting under the counter the whole time. Resulted in me missing my bus. Then I look in the bag when I finally get home and I'm missing the burger! If you're going to take extra time to prepare am order, the least you could do is ensure all the food is there. Ridiculous. This is the second time my mobile order has been left getting cold while I'm asking multiple people about it.
I am standing outside in a short lineups as I wrote this comment at 3:55am. These was a young couple just finished their order. As I approached to the window. The staff just refused to take my order... He said "I just finished to took the last order." Aren't you supposed to be open 24hrs??? 1) I though this location open 24hrs. 2) The "open" sign is still on. 3) It was only 30sec difference between me and the young couple. I am not sure what did they ordered. But I just want a coffee.... Anyway, keep up the good work of providing poor customer service!!!!!
Great place to go for food and play monopoly.
Good little mc donalds, but could be a little more organized (read, faster) when taking orders and giving out food
Disgusting
This McDonald s is alright. The place is compact though when there s a long line. It s alright
Great buger experience, and the place was well maintained. Cleanliness is acceptable and staff are good.
Just came here and got ripped off. Used a coupon for two sandwiches but they only put one in the bag. Didnt notice until I was nearly home. Paid $7.50 for one mcdouble and an iced coffee. They werent even busy. Wont be coming back to this location again
Yes I do tell 100 people per day Vegetarian options: Yes I do tell 100 people per day Dietary restrictions: Yes I do tell 100 people per day Parking: Yes I do tell 100 people per day Kid-friendliness: Yes I do tell 100 kids per day Wheelchair accessibility: Yes I do tell 100 people per day
Very disappointing food I ordered a food for junior chicken burger But they give beef that I have alllergy with that . Never ever go in this location Food : 1/5
Very clean and peaceful location
Its convenient
I did not receive my order; the driver delivered someone elses food to me. I have contacted both DoorDash and this McDonalds location and neither will refund my money or assist me.
You know that everyone loves McDonalds. Is the best fast food restaurant? There is for young and old
The staff in this McDonalds was not quite fast they literally taken 5-6 mins for taking order itself and give me the take out order of our friends for more than 15 mins, (what the heck was that ? - we have thought of !).
I liked their food. Service and atmosphere wasnt good.
10 piece chicken nugget meal only comes with 8 nuggets
Took 6 mins to give me double cheese
Amanjot was amazing. Give her a raise! Best location ever hands down
mc ya
The girls who served me where lovely the food however if you can call it that was... not sure how describe it, the fries are ok but the chicken nugets not chicken I could recognize by vision, taste or smell. Last time I had this at Macdonalds was 2011 and in those days it was chicken now no idea what what that is and its oily.... Never again!!! Soooo not worth the money.
Great experience
Just received my delivery order.
Its a McDonalds at a subway station with regular McDonalds stuff Vegetarian options: You can get vegetarian Burgers and wraps Food : 5/5 |
Amazing experience I would like to try it again
Waited more than 5 minutes before i asked for manager to inform that no one has acknowledged me, even though there were 6 people behind the counters. Extremely bad service
Contented
Today, December 29, 23, I ordered a large order from them. they did not place orders for children for almost $50
Food good
No complaints, convenient location to grab some food on the way home.
No longer 24 hours they close the door at 12am and stop serving. I dont know why.
Never bother to order from here unless you have 30 minutes to wait for your next bus or streetcar. They KNOW they are inside a busy transit station with some busses only running every half hour, and they still gossip openly with each other while ignoring you as you stand there waiting to order, or they shuffle around the store slowly like they re bored or don t care about customers. I take the bus to work from this station and I ve had to LEAVE FOOD BEHIND because they were too slow and I d miss my bus to work. Even on dead days with few customers, they don t have anyone keeping an eye on the registers and act SURPRISED when a customer has to BEG for service. If you don t like working at that location, leave and let someone better work there.
Staff are super nice Vegetarian options: Lettuce Tomato ONION PICKLE Parking: Limited Kid-friendliness: Happy Meals Wheelchair accessibility: 2
Standing outside the pickup window waiting for my mobile order that I can see just sitting on the counter. No customers inside. Staff clearly knows im there but ignores me. Why have a pick up window if customers waiting outside will just be ignored. I could understand if it was super busy. Who ever is training your employees is not doing their job.
It s odd that I can t post any photos on this review but, unfortunately who ever made my meal has missed my protein for my for my Jr. McChicken. Store #10007 Trans # 1LN8P2HJ6C @ 01/01/2023 12:51. It s so unfortunate I can t post a photo of proof, I m grabbing a quick meal to sober myself up and your employee takes it as a joke in regards to dealing with these clients on a high volume night. I m thankful for the late night service but don t preforms acts that you wouldn t appreciate yourself. So to anyone that goes here, double check your meals before going out
Just had a horrible experience here at around 945 am on jan 11 2023. The manager is entirely useless. I tried to use the 4.99 breakfast sandwich meal coupon on the app. When I did my order somehow came to $10 (I subbed the coffee for an iced coffee, but still), and nearly all if my points were wiped out (they simultaneously charged me and redeemed nearly all of my points). And when I tried to figure out what happened they just ignored me for like 5 mins and served other guests. Now I am hungry bc I refused to pay 10.99 for this and have no rewards left and Im anticipating an hr long convo with mcdonalds corporate to fix this annoying issue. Never going back to this mcdonalds again!!!!
One star . Got my order wrong then thrown food garage add with my right order other . What wasta food . Manger was rude and have fo back on ttc miss my buses . Bad service .
Mcdonnalds.
Very slow service after 9pm
No menu. Restaurants have menus.
Parking: No parking Food
On 03/07/23 at approximately 11:38 p.m., I was at 2365 Dundas Street West at McDonalds. I was on lunch with 2 other coworkers trying to order coffee with apple pies. Due to our personal medical reasons, we only drink decaffeinated coffee. At the register, they told me they dont have decaffeinated coffee. This was the 3rd time without decaffeinated coffee, so I asked for them to brew a pot, and we would wait for it. The cashier said they couldnt brew us a pot. I asked to speak to the manager. After 5 minutes, another employee came to talk to me and asked if she was the manager (no, she replied). The other employee said, Mr., we cant brew you a pot because we dont have the decaffeinated coffee grinds, and we only brew decaffeinated in the morning. So my coworkers just ordered regular coffee, and I ordered a peppermint tea. I told the cashier I still wanted to speak to the manager. After 10-15 minutes later, JILIATA, the manager, showed up, and I explained everything to her, and she said that she had told her girls to brew the decaffeinated coffee. OMG, me and my coworkers just wasted our lunch break dealing with liars. At this point, my coworkers didnt want to wait but did so for me. The cashier was going to charge me for the decaffeinated coffee that I waited for 25 minutes. I gave back the peppermint tea in exchange for my decaffeinated coffee. And they owe me money back because my coffee was only $1 and tea $1.83 I never asked for the difference. Im not sure if they are told not to brew decaffeinated coffee or if staff refuses too. Its a 24-hour location, no reason for lies or not to be available, or at least brew it when customers ask for it. I feel so upset that I was lied to by 2 employees. I would not recommend this location whatsoever; a customer and a shareholder of McDonalds, Im so disappointed that they would lie to customers. Avoid this location and dont believe what they tell you.
Hi there, this morning, I ordered an egg BLT McMuffin through the app but they made a bacon and egg McMuffin for me instead, so please be clear about the order to make it right !! I waited for so long to get the food And get late for work! Bad job !! The food they made is too bad, and the same mistake , I ordered BLT MCffin but what I have is something I can t eat! That s horrible! Next time please if you can t make it right, please tell me and give me back my money! Bad team!
They are not 24 hours..or are when hey want to be. Just went by today at 403am for coffee before work (which Ive gotten there before at this time) and the server turned off the open light as I was approaching and Tells me they open at 5. I said no...youre 24 hours and show her my phone in which I googled it ..and her response as just no..and shut the pedestrian window on me. ...horrible horrible a service
Always good
Horrible location. Every order is wrong. Wait times are ridiculous. Avoid at all costs
Great for breakfast on my way to the subway.
Impressive workforce in a small area.
Still my favourite place to lime!
Good food, very busy
Crowd is not comfortable to be around. Burgrrs are dry. Cheese is not melted or old and rubbery. Food is not fresh at all. Especially if delivered
Quick grab and go location, standing only. Can do a better job keeping the area clean. Lots of staff however, there seems to be a confusion when mobile orders are put through (perhaps not paying attention to the chit), staff either walks to the window pick-up when the customer is standing on the inside waiting in front of them or the order is not given at once (drinks & food handed over separately). Overall an okay spot since there isn t any other Mcds close by.
A small and unsanitary place.
Staffs never pay attention to customers requests. I ordered black coffee but they gave me a one with cream and sugar. They too never want to make Americano coffee, always say sorry - not available
Conveniently located inside subway station.
Could use some cleaning
Took extra 10 minutes for getting me 2 coffee that I ordered online for pickup. Customers who came after me got their orders before me
Very disappointing. The standards and quality of food and service has fallen.
Its McDonalds.
The restaurant is very small so it gets pretty crowded at times and employees get busy so the order may take a bit longer than other locations but overall it does the job in terms of providing a decent experience. Never had a problem with the food they always get it right. Since it is connected to the subway the location could be a bit cleaner but overall not too bad. Try to go during non peak hours for a better experience. Helps too that it is open 24h.
What can you say about McDs? Eat at your own risk.
I ordered from the app from this location before 4am and they refused to give me what I ordered even though I paid for pickup on the app. They said I had to be in the place at 3:59 even though I already confirmed the order. The staff is also extremely rude and doesn t even try to accommodate people. Hire completely new staff it s horrible.
No seat, ugly, frightening but excellent burger and nice people working there
Food always cold.... service slow
The group of girls working the night shift are some of the rudest people I ve ever come across. They don t look you in the eye or even say hello I asked for a straw and the lady didn t even turn around she just stuck her hand out so rude and not a good representation of Canada kindness. These girls need some serious customer service training.
Nice People
When a store is open 24 hours, they should be open 24 hours. Why, when Im on my way home from work, am I told theyre closed, as people ahead of me, and uber/skip/Door Dash get food?
its always a long wait and there coffee is never warm
Tiny little McDonald s attached to the subway. Great for a quick bite to eat . Quick service, decent staff. Glad it s there when you re hungry and in a rush
Food was good and prepared quickly. This is not a place to dine-in, just grab and go.
2365 Dundas St West made the number 6 spot on the Top 10 list of sketchiest McDonalds locations in Toronto.
Great burger
Used to love this place, now its turned really horrible. Wait times are intolerable. Im not sure if its new management.
Randomly closes early, refuses cash, and regular service. Service is way downhill with servers barely functional in English working the counter. White autistic girl and the indian international students do this the most around 11pm, then force a mobile order. Bad service and bad people
Order ahead w app for a faster service experiance.
Very convenient. Open 24/7 and basically inside a TTC station. Place is too small though and theres no dine-in option. Staff were friendly and the service was fast and positive
fastest Macdonalds service in the GTA (quick precise and good quality ) .
The food is always fresh here!
Only mcdonalds that doesnt give mayo even with a big order. Waiting times are horrendous.
NOT open 24 hours. Update your google!!!
CAME THERE ONE TIME AFTER SHOPPING TO FIND THE STORE CLOSED AS SOMEONE SH$T ON THE MIDDLE OF THE FLOOR, IT TOOK OVER 4 HOURS FOR MEMBERS TO CLEAN IT UP. NASTY
Delicious
It says 24 hours, but if you go there at 4 o clock in the morning on your way home from work, they will not serve you a single thing except coffee. last week they were open, but then they didn t have money in the till yet they said they were closed but they re still serving Uber. Worst service ever.
Good and fast service and didnt mess up my order like most McDonalds do
Tried to get a burger at 11pm last night and I was told no burgers available..so I went in the am the next day and no sausage and no orange or apple juice.. what a joke
Quick morning breakfast after a long shift. Good service. Vegetarian options: I got the blt but no bacon. Theyre very accommodating
Long lines usually, packed space
Great smoothies for $2 cant go wrong.
Always busy, very long lines. Have to double check the order cause they always miss something!
Mac aap does not work this place.The item I wanted was not available during daytime.
I didnt want to type up this review, but I have to let everyone know. There was a roach crawling around on the beverage carrier. At this point, I didnt pick it up yet, it was set down on the countertop. The cashier noticed immediately and I had my drinks replaced. I didnt have a chance to take a picture of it. Its probably not the first time this has happened, so I cant really be enraged about it. All I can say is to check your food and beverages before consuming anything. Check your McNuggets, check your fries, check every layer of your Big Mac if you have to. I dont think Ill be coming back to this location. Just thinking about it is making me queasy. Incident happened on September 28th, 2022 at around 8:10 PM - 8:15 PM.
This is located inside the Dundas west station and youll get faster service if you use the street entrance. Just be sure to tell the ttc attendant so you can get back on the subway without paying another fare. Please use the garbage receptacles after your finished. Dont leave your trash on the bus or trains. Keep my hood clean please Parking: There is no parking available here Kid-friendliness: As always, happy meals with treats for the rugrats Wheelchair accessibility: Not very wheelchair friendly, very close quarters
This is the restaurant for my area for Skip The Dishes, everytime I have ordered ITS NASTY, cold, so much sauce it makes the burger SAUGY, honestly
I know its just a McDonalds so expectations need to be adjusted, but this place is insanely bad even considering. The pick up window outside is a joke (Im not a delivery driver, just using mobile ordering), they will fully ignore you even when its empty inside and the app screws up all the time and doesnt send you emails with the order information. Overall, its just a mess!
For a small place food was fresh service was fast and staff are on the ball here.
Small place but real fast service great work everyone i was impressed.
Very busy! Great staff
Just for coffee
Fast and quick without leaving the subway station
Since it s attached to the Dundas West station (subway, buses, streetcar), you can enter/exit either through the station or outside of the station. I ride the TTC bus [168 Symington] to the Dundas West station [subway] at least once a week. With this said, I plan on ordering from this location in the future. If available, I prefer utilizing the mobile order option via the McDonald s app. Location is super convenient, small, and always busy. Takeout only and open 24h, as far as I am concerned. No dining. No drive-thru. Uncertain about delivery. McCafe: My order of the Orange Pekoe tea was made to perfection. ** Will update review after a few future visits
Can t say much except it s McDonald s. Didn t have a reason to complain today.
Bitter taste of fries this happen twice with me
Great location and friendly staff! Never have been disappointed at this location.
The food taste great. It was fresh.
Wait times can be long sometimes.
Convenient and the staff are friendly. But the inside doesnt look great.
Eggshells in my muffin all the time. Gross
My all time favourite meal!
Very busy area & only good for take out.. but even then, it is pretty small area & always crowded
Love the quality of food and the effort placed in the preparation of the meals. Am a Big Mac gal lol and most certainly recommend
