McDonald's in Toronto
25 Joe Shuster Way, Toronto, ON M6K 0C7, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Business Hours
Services
Photos
Reviews
Most Mentioned
The fries were so overcooked, hard and shrivelled. The fries are on a timer, I’m not sure how anyone would overcook them. Completely inedible. Also, this is the worst location to get a mcchicken. The chicken at this location is always dry and cold like it’s been sitting out all day.
I will no longer ordering from this McDonald’s location and if I could give them a zero or negative rating I would. The service at this location are subpar and disappointing. There is no pride in delivering consistent service and food to customers: Partially cooked fries, wrong order, and stale and cold food. It’s just ridiculous at this point.
Ordered their new Reeses’ Chipits N’ Fudge Mcflurry. At first they didn’t give me the fudge and gave me the attitude when I asked them to add the fudge. When they finally added it and give it back to me it was all melted. Asked the front cashier and he said because the fudge is hot and it will melt the ice cream, doesn’t make any sense. But also what do you expect from McDonald’s staff.
Delivery of mcdouble combo, junior mcchicken, small fries, peach pies and coke Zero. Everything was as expected. Peach pies had mouthful bites of peach. I also ordered gravy which was good. I bought a mango smoothie from this location to go, and I was served quickly. The location was not busy, without lines and with ample staff waiting. This location can get busy at times. I use the app and a delivery service most often that has reported the location busy.
Bought 2 cookies and 1 donut and everything was stale, hard as a rock. Honestly felt so old I checked for mold just in case. Giving 2 stars because the worker who packed my items was nice.
Not great with special requests when ordering online. Atmosphere slightly better than the Dufferin location. Food is more consistent than other downtown McDs. Maybe as a former swing manager in a smaller city I am a bit biased, but 4 stars is the most I can give.
Update: A recent experience. The food prep person washed their hands and as they were getting back to their station, they dried their hands not with a paper towel, but by wiping it in the front of their shirt. 😨 ————————————- I have food handling concerns in this location. I saw a server handle my breakfast sandwich with their bare hands, and in another occasion, a staff who was mopping the floor went directly to place all my food in the bag to hand to me but did not wash their hands first before doing so. :( This place requires city inspection for food handling practices. Not sure if they are following McDonald’s policy for food safety.
This location is poorly managed. They don't seem to know how to best utilize their staff. Many other locations have the same level of traffic. I understand that some of the customers in that area can be a challenge but that has nothing to do with getting the food out and cleaning up. The woman's bathroom is filthy with one stall out of order and one stall with no door! Toilet paper was missing in two of the stalls. The garbage receptacle was overflowing in the restaurant and many tables were not cleaned. I spoke with the manager who said that a rush had just ended. I said that I had been there for more than 10 minutes, it was no longer busy and I observed several staff talking to eachother and no one cleaning. If this McDonalds was in a nicer area, this poor service and lack of cleanliness would not be tolerated. There should be consistent policies and procedures followed across all of this corporation's locations. Where is the oversight from Head Office?
Time night around 9.45 pm December 21th 2024 ., argently i need to go washroom , but Indian young boy MacDonald labour , he didn t allow go to washroom. But I seen another people go to use washroom. I didn t argue that guy I leave it MacDonald. Please attention this labour activity . Stop racism.
Night shift employees is very slow i am waiting 45 minutes for food very bad employees
Dont order a hot chocolate, because their machine is broken. But they wont tell you when you order, they make you wait around for 5 minutes and then come out and tell you.
Its time for them to figure out their sweet and sour sauce shortage situation because this is ridiculous. Do yall not like money?
Good experience. Nice service.
If you want to wait 15 minutes for just a coffee this is your place!
We care child care
Worst customer service they need training and they dont know how talk .. very disappointed
This guy told me he wouldn t serve me unless I smiled which is incredibly sexist.
Enjoy this location for its convenience. The food is consistently good, restaurant is clean, and plenty of seating.
Sorry for my response but I am really disappointing on how the service they should respect customers and show no racist i means you see alot of people sitting there they dont order anything and the employees are give them availability over there like opening for them the washroom but yesterday i mean it i have eaten McDonalds since my first birthday year i know how McDonalds was used to be and how its now really very disrespectful employees i have never been mad like this before in my life and i want to show McDonald that they need to retrain the employees over there
I don t expect anything special when I go to any MacDonalds, I just want my burger not to look a tossed salad when I open the box. I ve been to many in my ripe old CRUSTY life. I will say, this location is the best in the GTA. Check it out, Im sure you also been to many MacD s.
great
takes over an hour to make an order
Its mcDs. Nothing special Vegetarian options: None Food : 4/5 |
Always happy to come here ... I am greeted with a smile ...
Food is always the same like any other McDonalds, but staff are quite lousy and very slow. Ive been there for the first time last week, and had been there a few times since, and service is always the same. Many customers who came after got served first, while I patiently waited. Theyre very slow.
Hotspot for homeless smelly and noisy people, other than that pretty consistent in all locations, great helpful staff and good food.
I come all the time to get coffee and I always want hot coffee. And I get my coffee stale and cold. I constantly ask for them to change it and this is very annoying. How to make hot coffee hot. Its a terrible situation.
Staff disbehavior
Really bad behavior and service from service staff with customers Im really disappointed
Bad customer service. A girl just hang up when se cannot resolve the issue
I got there everyday and staff are really nice and friendly. And super caring
Tasty, fast, not healthy closed kiosk
Hey boss, if youre reading this comment, then Ill ask you to at least add two more people to the night shift, because there are very few employees working at McDonalds on the night shift, and they dont have time to make orders on time.
Its just so busy and so slow anytime after 6pm. But the food is always fresh at least!
Long line at night, line was moving very slow, took 40 min to get to window. I dont know they dont have staff or they were slow, saw many guys turning out of line due to long waiting time
4am saw this McDonald s was open 24h. Order online only at this time and pickup through a window, I thought ok that s easy. I go on the app. 90% of everything on their menu which is available to click and add to cart, is unavailable. I only find out once I try to checkout and it says UNAVAILABLE. Ok I thought, I ordered what they have that s available. I click pay, payment goes through, and now I need to confirm that I m here at this location. I confirm and I need to pay again. I m like ok sure whatever I just want food and I ll sort through this mess later. ERROR. (You need to confirm you are at the location BEFORE THEY EVEN START MAKING YOUR ODER). I try to confirm again, ERROR. So I try knocking on the McDonald s door to ask for assistance. No one comes for 2 hours. They see me and ignore me. I got no food, so I left. 0 starts I would give if I could.
Ordered through skipthedishes and never received my order.
Liberty sweet liberty ... This MC Donalds saved me several times when I was deathly low on my sugar intake
very bad service. They cook for a long time and are mediocre. I wont come to this establishment again.
man said Thank you broski. goated staff Food
Good McDonalds restaurant to stay near our apartment
Slow.
All the workers behind the counter were speaking to each other in a language other than English. How is this appropriate? I wont be back. Im not supporting this nonsense.
A staple in the west end community. They are very quick.
Manager went to take an order of a weirdo instead of making his employees do it, commendable!
For being a new store you have to get a nice service worker.. looks like a simple store and always with a bad face bat attitude.. looks like you get a favor from there more if you dress like the homeless(with a lot of respect they are more generous or kind..).. seriously.. next time I am going to show the face from the person who has bad service.. but this no a good place to eat there they are racist.. they judge you depens how you look!
Will take my reusable cup but will use a paper cup to pour it from. Other McDonalds will take my cup and pour it right in. They realize that that defeats the whole purpose of a reusable cup, right?
Very nice place and the attention is very good
Very good
Fast
Thanks Surbhi the service was great! And food too...
Manager on duty was excellent! Brought over a cookie and a toy for my daughter. Friendly and speedy service.
I see you have a bag charge now. Thats too stupid to even discuss, not coming, push back on the municipalitys ridiculous rules.
Thank you for a good service, employees very accommodating
I must say this is one of the best mcdonalds we have, the service is fast and the food cant be any more delicious im loving it especially my favourite; big mac meal.hmm yum!
Try the BLT quarter pounder its delicious! This location is clean, well managed, friendly knowledgeable staff, and great food
The truth is that it is a good McDonalds, I went twice and each time they treated me wonderfully, always with a smile and good vibes. The food was always delivered hot and whenever I ordered they gave me the condiments I wanted. Its a small restaurant, with maybe 12 tables but its always not crowded. The bathrooms are very clean for being a McDonalds. The only BAD thing that is really ugly is that when you go through the door they have the kitchen ventilation coming out that way and the smell is horrible The truth is that I would go again
Employees are very lazy and slow.
Didnt like it
Best burger
Ordered from Uber and some random person took the order before the delivery driver could pick it up, and then the restaurant REFUSED to remake the order, and didnt contact Uber to cancel. Ended up waiting over an hour for an order that would never even be made, they strung along 4 different drivers who all had to cancel, and in the end I didnt get my order.
I sometimes get lost, we wonder in Canada or India!? I waited for my order and the client s order for 40 minutes. And in the end I found out that someone had already taken both orders. They asked me to wait for 40 minutes in an incomprehensible language....Service = staff. Draw your own conclusions
Had to wait 10-15 minutes just for a tea early in the morning. There was no other orders and i dont know why it took so long. The late night team is super lazy.
Its disheartening to witness such unprofessional behavior from front-line staff, particularly the incident with the Uber drivers. The way the woman treated them, with a disrespectful attitude and lack of basic courtesy, is unacceptable in any service industry. Its unfortunate that I couldnt note her name, as individuals displaying such behavior shouldnt represent service sectors. Everyone deserves respect, and when its lacking, it tarnishes the experience for both customers and workers alike. It was probably their evening shift .
I ordered from this McDs after reading the reviews, in part to witness the train wreck often described also I wanted a snack. While it took longer than I expect for fast food, my order was very hot and assembled as expected. Maybe it s just because I came at 11 AM, but no complaints here.
Why prepare my dine-in order and while I m eating, say we are closed.
The food is okay. There is this lady who is very nice to my friends and I whenever we visit this location, always checking up on us and has a very positive attitude when doing so. However some of the workers are very rude and dont know how to service their customers and how to treat them kindly.
Very delicious food and I get fast and good service from their staff Vegetarian options: Many kind of options in vege food and I try vege burger Food : 5/5 |
Honestly this is the CLEANEST McDonald s in the city and the manager was very nice!!! And the food was freshly made! I m
Awesome customer service
Crowds of delivery app Uber workers occupy the tables every day sit there without ordering food and wait for the orders to pick up elsewhere. They don t order anything just take all the tables and play loud music . Not sure why is it tolerated, it s +18C right now , go sit in the park and wait there
Food is bad
Your coffee tastes like water with sugar
Probably the cleanest McDonalds in the city. Staff are competent and consistently ensure presentation and quality of food is up to standard. Been to some locations where condiments are splattered everywhere on the packaging. Food
Not a good place to bring your family. Lots of foul language.
This place is the absolute worst, terrible management, leadership, they always less up the order. I waited over an hour for a delivery order before they cancelled and then the refund will take 10 days. Its always slow service whenever in person.
Everything is good
Use the app to get great deals at this location!
McDonalds denies customer use of McDonalds coupon at a 24 hr location. Crazy how McDonalds doesnt accept McDonalds coupons when its literally their job to advertise a discount and accept it. False advertising? Misleading customer? Ruining expectations? If this wasnt the closest McDonalds Id go somewhere else.
Staff were horrible just ignore you unless your there Uber buddy
Egg Mcuffin here is perfection, toasty around the edges, always perfectly cooked egg and crispy bacon. In my opinion the best the city has to offer. 10/10
Unimpressed with food. Ordered McChicken. No stress.They created it. Mayo and lettuce was in the box versus on the bun where it should be. Took it back and had it remaked. Fairly clean. Had to sanitize and wipe my own table. Have to be buzzed in to use washroom.
Wouldnt even give one star if it was possible. The worst McDonalds I have ever been to. Rude staff, horrible quality food closes early. Just an absolute disgrace to what McDonalds used to be. You have lost a customer.
There are some items that they never have and the music is really annoying because it is not working properly.
Very clean location, friendly staff.
i decided to give a bad review because other people arent giving good reviews
The management is terrible and lazy, just shrugs and makes excuses. The store is getting dirtier day by day.
Food was fresh cooked and hot. Fast service.
Terrible food and coffee. Ppl who work there don t really want to work there
The attention is fast and friendly. The place is kind of small.
Near stadium open area
Great staff and service. Management needs to fix the music, it keeps cutting out. Torturing the employees and customers this way lmfao, fix the music
Normal big mac
The crew are awesome. Great job!
Forces you to download their app to order after certain hours. Didnt have my phone so couldnt order. But also wouldnt want to download their app anyways. A problem easily solved by just having someone take an order. Terrible customer experience.
Closes at 10pm, not open 24 hours unless you re a food delivery app.
Hey so the place is great but the reason I m writing a review is that the hours marked on Google are misleading - the McDonald s isn t truly 24 hrs - it means you can order on the app for pickup past a certain time, but not that you can go in and order. Important difference in my opinion sure it might be nitpicky but like some people can t use the app y a know
This Mcds while you can go in, its really just for food delivery people. Makes the area smell good thats for sure. No surprises, its just like any other McDonalds. We use it as it is the closest to our house.
Hard job in toronto
Your online phone number doesnt work. Plus a order to my home was screwed up
The girl was super RACIST, she didnt want to give us the things so she paid for it saying there wasnt any and she gave others the above!
I went again with my son and the staff was super racist towards us, they didnt want to give us what we paid and they did give others.
ok place
Pretty sure one of the workers has a mental disability because they put my fries in the bag upside down twice in a row they sent me an oreo mcflurry when i ordered skor
absolutely baller. thank you for your service queen
This location had so much potential. Just one bad experience after another. I can not recommend. Not worth to even complain about food, service or atmosphere because staff shows little to no interest in providing a quality customer experience.
Nice and clean
Parking: EV charging Food
They work without gloves. It makes me angry that they touch the food with their hands. This is not in accordance with health rules..
These people don t even know how to put the required items from an order into the bag and just send it out without a thought, morons.
They forgot the egg in my egg mcmuffin. Its in the name ffs. Does more need to be said?
Clean inside. You need to get buzzed into the washroom. NOTE: it says 24h operation but the front is set up like a pedestrian drive through. While food appears to be avaliable 24h, I expect amenities like seating and washrooms are not. Food
Was probably the first to order lunch and proceeded to watch them make burgers for people for 15 mins before getting my food. Wrap was sloppily put together after I expressed my impatience. Offered me free fries to compensate but couldn t finish wrapping my food?????? Wasn t going to bother with a review until I saw the wrap? Next time I ll go a while after the switch to lunch
Clean. Service very quick
Great location. Small but clean and friendly. A good go to when your in a hurry and need a bite to eat.
Its a McDonalds. No more, no less.
Definitely not open 24h. Always try to get something around 3am and their horrific app does not work or say the location is closed.
Cleanest McDonalds Ive ever been to.
They don t provide dipping sauce when you order nuggets.
If you just do take out, its a great place to order food. Just dont use the washroom or dine in.
