McDonald's in Toronto

Atmosphere. Nothing special. Its a quick pic spot Parking: No parking. Order and pickup Food : 5/5 |

This is my worst experience from McDonald s. I ordered a wrap and ask them to make it fresh and without Tomatoes. They didn t listen to the instructions properly. The wrap was too cold. Chicken was not freshly cooked. The wrap had tomatoes in it as I specifically asked for no tomatoes. I would just to shut down the place. I would never visit this location ever again in my life.. There are no napkins and ketchup in the bag too. The customer service is very disappointing.

Can get very busy during certain times of the day.

Consistently mess up order, long wait times, incredibly long lineups, flies roaming around the restaurant especially going into the kitchen, kiosk sometimes broken, and on top that an old, unhygienic lady often camps in front of the restaurant.

Smelled the washroom immediately when the door opens. Crap staff with worse food and horrible service. Gave a useless out of date toy for happy meal for my kid as well. Won t go back to this branch.

Good

Miserable staff wont even look at you when you ask something they are busy on their phone

What a disgusting place, I dont understand how anyone can eat those horrible burgers.

Nice place for a bite to eat and a drink. Mostly take out. As the place was remodeled. To make it more into a Condo style McDonalds.

Good experience

Workers are very rude and unkind

Service was good

Unbeatable

It does not matter what the reviews say about this place. It s gonna sell and make money and people still buy it. So reviews dose not matter

Placed an order on the app but the app was showing some kind of error (dining room closed at this time). An employee outside went above and beyond to help me and to get me the order. Kartik I believe was his name. Best customer service Ive ever had at mcdonalds. Thanks Kartik !!

First time trying McDonald s in Canada. I was really nice. I will definitely go there again

Amazing services

Remodeling sucks

Over all a safer McDonalds to go to, coffee is hot and rarely ever makes mistakes. The morning team is far better than the night team at getting your order right. Had a couple bad experiences especially when it comes to fresh fillet-o-fish. Very busy during school and morning times, and dinner. There really isnt customer service but its a grab and go kind of place. Over all very good McDonalds Kid-friendliness: Too many children in there with no manners. The customers

What the hell was the point of getting a large fry

Ordered 1 big arch today and only gave me 1 meat patty. So disappointed.

Food preparation seems rushed. The chilli sauce was only on one side of the wrap sandwich rather than mixed. It wasnt as nice as I experienced in other Mcdonald restaurants.

Everything is too expensive n out of my budget without a discount coupon.

Kids working inside are greeting each other high-fiving while I wait for a cup of coffee for 15 minutes with 8 other people waiting for their food. They are nicer to homeless people than customers for some reason.

So so slow.

Missing items from my order and fish filet was cold. After reading other comments seems like this is on par for this location. How sad

Good breakfast always.

The order panel was not working properly. Crowded.

Good service and food Kid-friendliness: Playplace Food : 5/5 |

We got amazing customers service by MR.ARUN it was an amzing visit here. For sure in future gonna come back to eat .

They don t do refills for a soft drink, can you guys believe it, they ruled whatever they want at franchisee. Owner s name: Andre Hu-A-KAM Branch number: 26002

Bad staff they are so rude Bad food I telling them change my food they telling me bad word !! She s name is priyanka The store is not clean

Most of the staff and managers are friendly. One manager though, didnt catch her name, heavy, short, caucasian lady needs to relax herself. Rude.. Food : 1/5

I ordered a large fries and asked for some ketchup. An older, thin south asian staff gave me three packets. When I asked for more, he responded sarcastically, Why dont I just give you 15 or 16 bags? and then walked away. I was in a hurry to get somewhere else, but his behavior ruined my mood. I won t return to this restaurant.

The service was quick and the food was great.

We love the breakfast menu

Cool

Good healthy offerings.

experience was horrible here. the inside of this mcdonald s was really disgusting and dirty not to mention when i was sitting to eat my food a BUG fell into my lap. Absolutely disgusting.

The food here is bad. McDonalds is supposed to be consistent and I think this location missed the memo. If I didnt know better Id think their burgers were being made with ice on them. McDonalds is McDonalds and this is less than that.

Terrible service, the employees always get the orders wrong even if you order from the kiosk the inside of the store is dirty the outside of the store is dirty, its a disaster!

Very small place and crowdy. Just two tables.

Horrible staff

It says 24 hours open, and when we went there the staff didn t allow us to order. and, they only allowed delivery pick ups.

It is nice quick to go outlet. Almost all the menu is available to buy.

Check your order before you leave. They arent great at giving you what you ordered.

What great service!! Anna is amazing and I love starting my day with coffee from her :))) 10/10

Double quarter pounder one of the best burgers on the market.....add bacon:)

Every time I have ordered from this location, I am missing items. So today, I thought to ask the uber delivery person to be so kind and confirm my order is correct before bringing it to me. Uber app says big mac,buy 1 get 1 free, (screenshots for proof) I ordered 2 and a qtr pounder meal. Expecting 4 big macs since I bought 2. Uber person says he did not check, not his job. I look myself, I am missing 2 big macs. I called the restaurant and spoke to the manager. She kept repeating my order to me and failed to understand how I am missing 2 big macs. She even agreed that there is a deal on the uber app but was not clear in her explanation why I am not getting 4 big macs total. We go in circles for about 8 min. She asks for my number and says she will speak with uber and call me back. 40mins later, some corporate restaurant services person, if I am not mistaken, calls me. Very scripted and had zero sense of how to give customer service herself as she had no intention of making things better or getting me my food. This person had no clue about the big mac deal and phrased my order to be 2 big macs and a qtr pounder meal. I carefully explained while she barely listened, only for her to say I need to speak with the uber customer service as this is not the fault of Mcdonalds. Which I replied something to the effect of, amazing world we live in, we tip before recieving service only to not recieve anything worthy of a tip and when something goes wrong, nobody is accountable and passes blame. What ever happened to the customer is always right? What happened to customer service in general? Wait... theres more. Of course I reported this on uber eats and went through the channels to get a refund. I also revised my 15% tip for the delivery person and adjusted to $0. So I got my refund of $10 bucks and the tip corrected back into my account. Only to find, about 40mins after, $6.40 was taken from my account. Uber took the tip I took back due to bad service which would have saved all this headache and gave it to the delivery guy. Lmao wow... imagine physically seeing this happen in a reataurant. They put their hands in my pocket, stole my money, ripped me off and gave an unworthy tip to the driver. EVERYONE FAILED ON THIS ONE. Funny part was, when I was talking to the corporate person, the point she made was that nobody at Mcdonalds knew of the buy 1 get 1 deal in their menu. It is on the uber eats menu however. I mentioned how nobody could check this? Nobody thought to look on their phone and confirm I am not lying? Only for the corporate call to end abruptly as she hung up on me and did not resolve a thing. Great job everyone involved, truly... well done. What is wrong with the world we live in. No common sense anymore. (I worked in restaurants for 12 years high end fine dining, I had to earn my tips as everyone should, thats why its a tip and up to the customer to decide their satisfaction level through gratuity)

Protein Protein Protein i needed to get a quick fix. I popped into my local supplier and ordered a big Mac to go. It quickly arrived and just as quickly it dissappear in my stomach. Now I am good to go.

THIS WAS* A BROKEN MCDONALDS Seriously, this location is a joke. Doesnt matter how you order, you will wait at least 10 minutes or more while the staff tries to avoid eye contact. I honestly dont know what else to say other than if youre in for a burger go to or order from the A&W across the street or literally anywhere else. Do not waste your time and money at this location. To be honest they could solve half the issues if they stopped doing Uber Eats out of this location. Its simply too much demand for the staff and the small space they have.

A nepalese guy overthere made a very disgusting personal comment regarding my name in my face. That was very brutal. I just dont understand why Mc donalds hire these idiots. Its inconsiderable.

A nepalese guy overthere made a very disgusting personal comment regarding my friend s name in our faces. That was very rude and unprofessional. I just dont understand why this mf was hired if this is the service he provides. I expected better from the hiring team at McDonalds in a time where people are dying to find work. Also he was not wearing his uniform working the fryers without any gloves or such. I Will never be back at this location

I was shocked and appalled by the service at this McDonalds location. A Nepalese employee had the audacity to make a revolting personal comment about my friend s name right to our faces. This kind of disrespect is unacceptable and unprofessional. Its baffling that the hiring team would employ such a disgraceful individual, especially when so many capable people are in need of jobs. To top it off, he wasn t even in uniform and was working the fryers without gloves. I will never set foot in this location again.

I recently had a deeply upsetting experience at a McDonalds location where a Nepalese employee made a disgustingly personal and offensive comment about my friends name. The remark was brutal and entirely uncalled for, leaving both of us shocked and hurt. I cannot fathom why McDonalds would hire someone who behaves in such an inconsiderate and unprofessional manner. Its infuriating and unacceptable that an employee would think its appropriate to speak to customers this way. Such behavior is a glaring failure in basic customer service and reflects poorly on the companys hiring and training practices. I expect McDonalds to take immediate and serious action to address this issue, ensuring that no other customer has to endure such disrespect and insensitivity.

I would give 0 stars but there is not option they serve cold food and when you bring they back they dont want to deal with it plus dirty restaurant

Good

I asked for the hello kitty items and the workers are really nice, they even get down stairs to found the one I m looking for! Thanks!

There is a major problem with homeless people sitting inside and stinking the entire place. Basic hygiene is missing in a food prep environment.

The food is okay but they have to clean the tables first once ppl finish eating cuz sometimes the place looks like messy not a clean place to eat

The place is too small and very crowded, so it is somewhat uncomfortable, but the quick attention of the staff makes the visit a little more pleasant.

Ok

First of all I dont like complaining cause Im a restaurant Manager myself and I know how it gets in a restaurant, but with my experienced I had in this place at 9am this morning I have too. I had the worse customer service from this cashier, I was in front of her for good 1min and she never look up cause shes was busy drawing on a napkins. I approach her and say can I order and she answered yes but the way she looked at me is like I disturbed her from her drawing. She never paid attention to any customer nor offer to help any of the customer to take there order when it was really busy. She has a very rude way to answer and the looks that can kill a customer, very unprofessional, she couldve at least pretend to be nice.

Very bad attitude.

McDonalds is supposed to be cheap, and fast. Its neither anymore.

Me and my friends had takeout for dinner but all of us got food poisoning symptoms the day after. The food was questionable and the atmosphere sucks

I had an extremely disappointing experience at the McDonalds branch on Yong & Eglinton. Despite placing a curbside order, not only my order was not ready after 20 minutes, but I ended up having to go in and pick it up myself. The food quality was subpar, with greasy and artificial-tasting items, and the staff showed a complete lack of attentiveness and enthusiasm. Overall, my experience at this branch was terrible, and I definitely wouldnt recommend it to anyone.

The biggest problem with this location is the homeless people or people not ordering they let sit in here. Its a place to buy food but with some of the people sitting in there that smell horrible just like this morning. They made the location extremely small also so those people sitting down are right next to you so it just turns your whole stomach around with the bad smells. If the employees are too scared to say anything then hire security. Also when ordering coffee/tea, it always comes leaking down the side. Please clean your cups when spilling drinks on the cup

The food was up to code i ll give them that. But they forgot to give a couple items, the restaurant smelt absolutely terrible when i walked so many people were covering their noses in disgust. They tried to fix it with air freshener which made me feel nauseous and sick. Their service was slow the staff kept giving me looks for some unknown reason. Terrible experience overall.

Bad smell Dirty place And not clean Food : 1/5

Just got a latte to go. Easy check in and out wete quick.

The food was as you expect from McDonalds. The place is small. Very crowded, with very few seats and just beside the trash cans and people lining up to get their orders. In my opinion, not a place for dining in.

Used the washroom which wasnt clean. Service was slow even it wasnt busy. Tea was great but muffin was cold and was old as it was hard like rock. Will never ever to come that McDonalds.

Super friendly owner

There is a little brown dude that works the cash, honestly every single time I order from him he has trouble understanding basic things, makes things way too complicated, and my order is still 90% of the time wrong. We need to stop ordering from this place when he is working. He really just does not get, you ask to sub milk and you get extra cream. You ask for a mcchicken you get a Mc crispy, you ask for sauce on the side it s on the burger. Just tell the little guy to just make us whatever he feels like from now on rather than wasting time and ordering.

While the renovation made the restaurant look nicer, there literally 1 table to eat at and 3 stools and a bar table, thats it. Staff are all in the kitchen which is down a hallway now and barely come out unless they have to give someone an order. Wont be going back.

I didnt eat, I bought takeaway from there.

There have been items missing from the last 3 orders delivered from this location, all at different times of the day. I finally called to address with management after dealing with it through the app,and the manager said that the staff person claimed they included the items, so I guess it s case closed lol. Will be contacting head office.

How do you mess up a big mac this bad? Edit: Got the burger replaced but had onions when I requested for it not to. If I were allergic this would have been more serious.

Very little space to dine in

Whenever they close, they never update business hours in advance, so customers find out that they are closed when they arrive. It is a basic business practice they cannot get right.

Okay

There are problems where I see the delivery service personnel. The atmosphere is not good, it has a very depressing atmosphere, it looks small inside. I cant say anything about the food because I didnt eat anything. However, the staff seems inadequate because they are not good at fulfilling orders.

Small, really not dine in

This is simply the worst McDonalds you can ever set foot in. They repeatedly mess up orders, quality compared to other operators is very poor and it is filthy.

Nice ice cream and good service.

Staff scammed me for 15 CAD!!!!. I did takeout for a late night snack and I ordered a quarter pounder and a medium Coke I ordered the food and waited for less than 10 minutes the place seemed kinda empty I payed and got the food and the burger was only there no drink at all. I have no plans coming back here.

Food is hit and miss as it s sometimes cold. This time I went to pickup an order and the old man at the front counter asked if I needed help and I gestured while flashing the order on my phone that I just ordered outside the door. As I waited with the other souls for our orders, he shouted various order numbers and none were my number as he had 3 digit syllables and my number had 4. I was going by syllables because it was extremely difficult to understand him. Eventually, I asked if any were my order and it was there and he said he called it and I said it s hard to understand him and he replied no worries . Huh? Am I missing something? Please have staff that speak more clearly call our order numbers because I cannot be the only one who has difficulties understanding what he s saying. At least make order numbers that are ready flash on the screen if an employee that speaks clearly can t be calling out orders.

Asked for no ice. Got ice

Saraaapppp Delicious Recommended dishes Triple Quarter Pounder blt, Poutine Fries with Cheese and Junior Burger and Fries, Breakfast Sandwiches, Hamburger

Mcdonalds is the samething always.

No seating area and door are is quite narrow to enter. Food is quickly prepared. Wheelchair accessibility: Automatic door, flat surface

Just want quick food Service takes tooo long for give food Also 80% of the time they forget to give ketchup da fuq Service : 2/5

The cashier Arun was a big help. I also like the upgrades to the restaurant.

Great place for food and service

I was starving to death and went there to takeout 2 combos- I came home to eat them and realized one of the combo was missing- I had to go there again and told them it was missing. The woman at the cashier was screaming omgggg and went back to get my missing item. She was so rude like its my fault. She is the one who works on sunday 12:50ish pm. No apologies just being so rude. I dont think mcdonals taught them enough or at all what customer service is.

Location is awful

very bad

Extremely tight space. Definitely making takeout mandatory. Dont use the restroom, no one cleans there apparently. The food and service were good.

Yesterday I bought a drink from McDonalds and there was a bug in it. I recorded it on video. I insist that you do not consume McDonalds products.

Yesterday I bought a drink from McDonalds and there was a bug in it. I recorded it on video. I insist that you do not consume McDonalds products.

I am OK with the new layout, there is much less dining space than before, but it is a very small space to work with and they have optimized it for takeout order with seems reasonable to me near Yonge and Eg - you can always take your order to the food court at the mall in the North West corner of Yonge and Eg.

You never got full

Anna is Amazing along with the hard working crew and impressive work for a small location thats so busy they do an excellent job. All staff deserves a Pay increase. Your the best Ana

This location downgraded after they removed all the seating. They primarily cater to go only.

Its a McDonalds. Not much room in this particular one, disappointing burger sizes as always, bland fries that only serve as salt vessels.

Poor customer service, need to work on communication

Extremely tiny McDonalds. Only 1 table to eat at and a sit down area with 3 stools. Not much space at all for a busy location.

Most disgusting place ever. Never had so many flys in my food and drink it is completely disgusting.

Patty is to blame. French fries are cold.I dont always take care of ketchup be unfriendly

Small but mighty. Got bacon egg mcmuffins and got bonus ham. 10/10

The space was very small and crowded and it was hard to even wait for the food to be delivered

Good

Kid-friendliness: Family oriented. Wheelchair accessibility: It is wheelchair accessible and they have handicapped washroom Food : 4/5 |

It cool and I love the ice cream

Small and few tables to eat in there

This location became clean & organized nicely after the renovation! Small 24hr goods

Terrible layout after redesign. They removed almost all the seating in favour of people doing takeouts. I would not go there if I wanted to grab a meal and eat at a table.