Popeyes Louisiana Kitchen in Toronto

Their customer service is awful!! It s better to change the manager. she is behaving badly with customers I got a sandwich and it was just bread And she said no it is what it s supposed to be!

I went to the restaurant December 13 th and ordered chicken popcorn and when I got home my friend ate it and it wasnt chicken but shrimp and he has an allergy, this is unacceptable, this type of mistake cannot happen, it could kill someone, he got sick, please report this to management.

Asked for a breast piece got small thigh piece instead. Clearly workers are not aware of the pieces of chicken they are selling. I am have poutine since 2020 from popeyes but recently their quality has been downgraded. Dont know if its specific to this location or what. If its that, they should upgrade their workers.

Be careful with this location, they will trick you to take few more dollars every time

Very kind and understanding staff, a little empty when I went but made conversation over food easier

Just wow

Worst ever Popeyes they sent the burnt package and with a total foul smell they didnt even care and denied that they didnt do it illiterate employees working specially the manager who has zero sense of speaking it would the worst ever Popeyes ever

Had a great experience ...

Food was fresh and delicious

Today got a great deal on tenders, would love to come again .

Food

Fast service and restaurant is very clean!

Very good food quality

store was neat and clean , friendly staff and good quality food .

Food was good

That s chicken tastes good

The behavior of the staff here is very bad,

Nice place

Great location always fresh

Food is decent, but some sodas are kind of watery.

fries too greasy

Everything is good. But they don t clean the tables.

Great service

best chicken

Fried chicken is not too greasy or salty. Good deals on Tuesday and Thursday.

Grabbed two chicken tender combos and pies for take-out. Everything was delicious, and food was still warm when I got home. The staff was friendly and the order was prepared quickly. You get a cup to pour your own drink, which was nice since Im indecisive and had extra time to pick.

My chicken sandwich was raw

Best popeyes so far always fresh

Last night I visited at this location, customer service and food both is really great.

Nuggets were overcooked with way too much batter. Cashier kept saying I did not order dipping sauces until he looked at online order. Would avoid location if possible Food

Best Popeyes in town! Clean,yummy and the staff is polite.

Love the chicken

Worst customer service...some girl in counter...

Nice friendly place and good food actually best Popeyes Kid-friendliness: Good food n nice environment Recommended dishes

Really amazing food and service I really enjoyed it

Nice place

nice place

Nice place

Nice place

The chicken was crispy, juicy, and bursting with flavor.I loved it!

Food was very tasty. I liked it.

One of the best chicken sandwich in the city!

Parking: Its hard to find parking here. Street parking signs are confusing and I got a parking ticket at midnight. Traffic police are ruthless here and always patrolling for the slightest infractions. Even at night. I recommend parking across the street in the paid hospital parking lot instead. Food

Very good location

GoodChicken

Store employee hijab girl say i have no idea instead of telling time taking to prepare order

Always fresh and fast service

My fav popeyes I come to this location from Vaughan

I go to this Popeyes because I get great service, the food is always cooked and fresh. The store is clean. But best of all - Kulsum - who works there remembers me and my order,. She is very nice and professional to deal with and she always has a smile. I definitely recommend this store.

Always fresh

Convenient shop in the neighborhood

This place is really good. The food is great and the prices are fair. The daily specials are a steal. The staff is friendly and they always get my order right. Wheelchair accessibility: The property is conveniently located on the ground floor, eliminating the need for a ramp.

Worst chicken sandwich I ve ever had from Popeyes their poutine cold

Best place

Fresh

I Have Never Seen This Kind Of Bad Customer Service Than Any Other Places From This Location The Lady (the Cashier She Just Rushinng When She Received Order So Many Times Happen Order Mistake Because Of Her Un Proper Rush She Think She Will Got Reward To Making Rush People Instead Of Admit Her Fault And Fixing The Problem She Showed disrespectfulness She Has To Learn How To Mange The Problem. (Please Send Her School the Owner Of This Place )Her Attitude Is Very Bad This is Happen today Around 11:30 A.M I Order By Phone To Pickup Soon I told Her This Is one order I dont Know Where She Bring Two Order She Charge Me Extra. I havnt Realised Then when I See I Told Her This Is Wrong Order I Only Order One Combo Not Two Combo She Can Fix Right Away Its Not Big Deal I Ask Her To Explain Me Why I pay This Much She Acting Looklike Busy Herself But She Wasnt She Is Very Rude!!! Instead Of That She Start Arguing With Me And Teling Me Am Not Gonna Doing Nothing I Told Her Put Her In The Review i Ask Her The Manager She Told Me She Is Manager So I Cant Do Nothing With Her I Ask Her name She Said Klusum /Kulsum I Am Not Sure If She Told Her Right Name Or Not

Only two staff members slow service

Not sure if its a coincidence, but i always get an extra chicken strip when I order them here.

I really like spicy chicken and mash

I ordered the spicy chicken for take out but when i reached to my home I realized that they gave me normal. I emphasize two times that I want spicy but I think they didnt have ready and gave me normal one without informing

Horrible food ... probably the worst popeyes.

Best halal chicken in town

Very nice location and friendly place

Best halal place

Fresh delicious food

Very friendly staff and always fresh i come to this location all the time cause they are always fresh

Very nice

The mashed potatoes and biscuit was ok but the chicken didn t set well with me. Please inspect and check food temperatures before serving and make sure they re not greasy

Best popeyes in town

Good and clean and friendly staff... good food.

Fresh halal food and they have certificates as well. Good job guys you nailed it

I love this location fresh and halal

It was edible, but far from being remotely good. My wife brought home food from this location this evening. The chicken tasted like the fryer oil hadnt been changed in awhile. The darkness of some of the chicken pieces pretty much confirmed my suspicion. I know what Popeyes food is supposed to taste like. This was a swing and a miss!

I was back today and ordered some spicy chicken sandwiches, for my family. It was still crispy with good packaging, however, I was so disappointed with its taste, so salty that we could not finish my meal. It looked like the chef put a ton of salt in there. That was totally unacceptable. (Updated Dec 26, 2022). I went back and was happy that they improved their courses, no longer salty with new dishes added. Well done

Great location

Gave this location several tries with each time being a disappointment as their chicken pieces are on the smaller side. Just got their Tuesday special and these are the saddest pieces I have ever seen, not even warm.

Worst popeyes in the city Im an avid Popeyes fan and have been to over 10 Popeyes locations across the GTA. 366 bloor street east is by far the worst location. The chicken is always small and cold. Reviews are inflated as there are a bunch of fake accounts praising the popeyes roti and arrancini. Come here if you want to laugh at what they consider to be food but definitely do not come here to eat Check out the photos below. My small eggs have larger drumsticks than this popeyes

Best popeyes in Toronto !!!!!!!!!!!!!!!!!!!!!!!!!

Food is good, but this location is stingy on the portion size of the fries compared to other Popeyes around Toronto.

The girl at the register and preparing my order never removed her plastic gloves used for food preparation when she did other things. She was leaning on the wall near the deep fryers talking to work colleagues (did she touch that wall with the gloves she was wearing?). She already had the gloves on. She took my order and rang it in the cash register, same gloves. She prepared my order (spicy chicken) and I saw her grab the buns, butter them and place them in the toaster, still same gloves. She then proceeded to take the next order without removing her gloves!!! This is a public health issue. She must ring an order without gloves. She should be putting on new gloves each and every time AFTER she touches anything that isnt food. I tried to talk to her but I couldnt understand her. She had very heavy (Indian?) accent.

Popeyes Louisiana Kitchen is one of my favorite fast food fried chicken restaurants, and the location at Sherbourne and Bloor Street is truly exceptional. The restaurant is conveniently located just one minute away from the Sherbourne subway station, making it easily accessible to all. The fantastic, fresh chicken is definitely worth the trip, and the cleanliness of the restaurant is a standout feature that sets Popeyes apart from other fast food chains. One of the most recent experiences I had at this location was dealing with the manager Kulsum, and I must say that she was simply outstanding. Her exceptional customer service skills went above and beyond my expectations, and she truly embodies all of the qualities of a great manager. Kulsum was attentive, helpful, and genuinely concerned with ensuring that my experience at Popeyes was a positive one. Her passion for customer service was evident, and it truly made my day. In addition to the fantastic service provided by Kulsum, Popeyes Louisiana Kitchen has a lot of other positive points that make it a top-notch fast food restaurant. The food is always fresh, hot, and delicious, and the menu is varied enough to satisfy all types of tastes and preferences. The portions are generous, and the prices are very reasonable, making Popeyes an excellent value for money. Overall, I highly recommend Popeyes Louisiana Kitchen for anyone looking for a fantastic fast food fried chicken experience. The Sherbourne and Bloor Street location is especially convenient and features exceptional customer service, making it a standout option in the crowded fast food market. Dietary restrictions: Halal food Wheelchair accessibility: The restaurant is wheelchair accessible

Good customer service. Great fries and chicken. Located in Toronto downtown.

always fresh love this location

Went in when it was dead. Ordered cajun fries, burger and chicken tenders. Didn t give me the fries in the takeout. The burger patty was stale. Double fried. Visibly darker than the chicken tenders. Chicken tenders although fresh, undercooked and raw tasting. Threw out the entire meal. Waste of money and time. Would not recommend.

I always visit this place i was very happy with the food and the freshness of the food the place serves. But last night i called them to order chicken and sandwiches and Mac and Cheese. A lady picked up. I asked her if she can make me fresh chicken and i will be okay to wait as long as they need. She was very rude from the beginning and said she cannot drop the products as it was their closing time and that they close and 12:00 am and hung up on me.I called the store around 11, i am well aware that the location doesnt close that early and is usually open untill Midnight. Short tempered People like that who have no idea what guest experience is shouldnt be on the service sector. I want to reach out to the GENERAL MANAGER of the store or the OWNER to let them know that because of some of the team members of the store the sales goes down way more. Thankss!!

Staff is quick and efficient with service. This location has improved significantly this year.

Great experience, super friendly, super quick, by far the nicest Popeyes I ve been too

best halal chicken in town

This popeyes is just wow. Best halal chicken in town

Both take out and dine in and every time the chicken is the same. Crispy outside and juicy for the inside. It s very hard to find a good popeyes location like this one.

I am very frustrated with their service ..Every time I order for pick up they miss something in the order ..Last time I payed for strawberry pie and they forget to put it inside the bag and today they forget to put coleslaw salad and I ask them I want it dark meat and they give it to me white meat and when I am in the store I have to keep ask them and remind them about every single item and at the end they miss it up again I cant keep going back and forth to pick up my order completely without missing items I feel as they are stealing from me

The best popeyes in the gta the chicken is always fresh and consistency is maintained.

Great place

Wow

Great customer service and always fresh

Awesome chicken

Chicken was fresh and juicy. I would recommend everyone this location

Good hospitality and employees were sweet and helpfull.

Both dine in and take out experience were good in this store. Employees made sure i had everything in my bag. 10/10 service and chicken and sandwiches were best in town. Food : 5/5

The manager of the store is so helpful.

Great food great service great cook!!!!!!!!

Alawa ye fresh I love it

Best place

Very friendly staff

Always fresh i love this location!

Very poor size of the chicken tenders. Not recommend to go this location anymore.

Great food great service

Great place already fresh hot fries

I liked the services that they provide, so friendly environment.

Good food service here. Fries and chicken is too good.

Great hospitality and fast service.

Staff knows me and treats me well clean safe enviroment

I got some chicken prices and it is one of the worst Popeyes I have been to. The taste is not the same as other locations and was not well cooked. It s seems the oil has not been changed. We were very disappointed and had to throw most of it out. Food

Probably the worst Popoyes in the town. I had tried Popoyes at many locations in Toronto but this place has horrible service and taste, maybe because they are not selling fresh products.

Amazing .. had it first in turkey .. can t resist having it in Toronto too.. Amazing and fresh every time

The highlight of my visit, of course, was the mouthwatering fried chicken! The chicken was perfectly seasoned and had that ideal crispy exterior while being incredibly tender and juicy on the inside. It was evident that the chefs at Popeyes take pride in their craft, as the flavors were unmatched.

Ordered a 4 piece chicken platter from here via Uber eats. The food came hot , but the food was stinking of fish. I literally ate one piece of chicken and a few fries and the biscuit was even burnt, I just threw the rest out. It truely was disgusting. Sorry for the bad review but I am just being honest. Wont be ordering here again.

I visited your store less than 1 hour ago. I ve ordered 2 piece chicken combo and paid for it. I got 2 cold thigh pieces I went back and questioned. Then the server there , told me to wait 15 mins for fresh. (Server should tell you , it will take 15 mins before paying the bill)

My recent trip to Popeyes left me thoroughly satisfied. The mouthwatering flavors of their signature fried chicken never disappoint, and the attentive staff made the experience even more enjoyable. I want to give a special shoutout to manager Kulsum, whose evident dedication to her role was truly impressive. The store ran seamlessly under her guidance, reflecting her commitment to both the quality of the food and the satisfaction of the customers.

The best Popeyes store I have visited so far, and must say the service they give is appreciated. Loved the Ghost Pepper wings. Other than this Ive tried their chicken which was fresh delicious, their sandwich, and my favourite biscuits. I also liked their strawberry pies. PS: This place is Halal!!!

The Popeyes location on Bloor Street offers a delicious array of their famous fried chicken and flavorful sides. Conveniently situated, its a great spot to satisfy your craving for crispy chicken, whether youre looking for a quick bite or a satisfying meal. The welcoming atmosphere and friendly staff make dining at this Popeyes a delightful experience, making it a must-visit destination for chicken enthusiasts in the Bloor area.

Chicken wings was nice and hot, and this place stays open till 4 am so it was great to have midnight food.

Everything is good except the drink of the mechanic, too much sugar. You guys have to find a way to balance it, especially the iced tea Food

Behavior is quite rude

Friends went here for dinner, got a bloody raw chicken :///

Very good place to eat

They are always fresh

Please change your oil. The food was like it was made with machine oil. I couldnt even eat half of it.

Spicy chicken really good and fresh

best popeyes in town. loved it.

Always fresh, food taste really. Love the spicy chicken

Always fresh halal chicken place

Very friendly staff

Good management

whenever I come here to pickup any food, they are always late 10-15 mnts. It should be notified in uber app that the food is not ready and waiting time should be set-up to 10-15 mnts. So that uber doesn t send any driver too early!

A good place to take out and dine in. Mr Gaurav was very kind and helpful when we were confuse to choose the food.

Great customer service!!

Really friendly staff and always fresh. Very busy location but really fast

Always salty

Very nice servant e veryone should visit Food

Popeyes Chicken tenders nails it with bold flavors and crispy goodness. Quick service, tasty sides like Cajun fries, and a variety of options make it a top choice for satisfying comfort food cravings. Will definitely come back for more Food

Normally wings are wings, but theirs are lean meaty and tender.

Great food as always. The staff is very helpful. I was getting late for work so they got the order done within 5 mins..Overall a good experience

The Manager Malek here has zero sense of customer service. A couple years ago before the pandemic I came here and paid for chicken tenders in my order which were excluded completely. He then directed me to go to Head Office. That was an ordeal in itself taking weeks for them to get back to me. Then a third-party customer resolution specialist named Anannya called and emailed me from her gmail to go in and claim a replacement entree but it had to be at that location. No mention of an expiry date. Finally I had a reason to visit the location again now that were later into the pandemic, and claim the offer, and Malek refused to make right. The same manager who refused to help. Again, there was no mention of an expiry date on their customer gesture. Zero care for customers and zero business accumen. Never coming to this location again.

This is the best branch to order Popeyes from exceptional taste and quality always consistent dont know any other branch that is this good in the whole GTHA.

Nice but kinda smelly and they overcharge for stuff.

Clean place for the location and the stuff are working fast and are polite.

Honestly one of the best popeyes in Toronto!!! Hands down!!!!! i LOVE the chicken here

I always come to this Popeyes because of friendly staff and Fresh food but I drove by because of construction I can t find this place I don t see the store

One of my favorite store around . But lately there is a lot of constructions around. Does anyone know if the store is still open. Or will they open back again when the construction is done? It will be a shame to see them go

Love this popeyes! Is it open or close hard to tell due to construction

This loction is the bum but its hard to tell if its open or close tomuch construction but it will a be shame if this loction close.

Chicken strips not fully cooked

Very hard to figure out the place.

????the whole chicken black

Typical Popeyes (in a good way) with friendly staff.

Worst, customer service. Arrogant at customers. Order placing screen not working. Tables are not clean. Food is spread all over the floor and tables.

We ordered 2 piece chicken combo and 1 was not cooked. Blood was coming out of it and when we request the staff to come and look over they didn t even come, instead asked us to bring the food to the counter. No apologies at all from the staff and when asked for refund they said they cannot refund instead they will give another piece. But, after all this who wants to have another piece. No one. Later they refunded but they had no regrets no respect no sorry nothing at all. Customer service is pathetic. Both the cashier and the girl who was at back is not a responsible staff at all.

Nice food good service