A&W Canada in Toronto
361 Broadview Ave #359, Toronto, ON M4M 2H1, Canada
About
Canada's original burger restaurant. Serving great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer since 1956. Now proudly serving Organic Pret Coffee.
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TL;DR: the franchise owners or upper management seem to be cheaping out and short staffing this restaurant, not fixing the free wifi for at least a month (starting coming here a month ago), and the staff are going above and beyond with overcompensating. The service is excellent, the staff are well trained and always go the extra mile, even to make sure my tea bag tag is tucked into the coffee sleeve so it doesn’t dangle or get caught, the staff are recognizing me as a regular and it makes me feel nice and their attention to detail is what is keeping me coming back. I typically go here for my lunch at work. I go at random times and the service is always the same, it’s excellent, efficient, and all the staff seem to have been trained equally and are all good at what they do! During more busy hours, I believe there should be more than 2 staff. Delegating tasks and keeping the restaurant clean should not fall on the shoulders of the cook and cashier alone, it’s a fast food restaurant, not a small business café, and the number of employees should reflect that, especially in a busy area like Gerrard and Broadview. As such, the staff should be paid more or given more coworkers on shift because I regularly witness them perform the jobs of 2+ people, and that is neither fair nor fairly compensated. It is simply too busy of a location to only have two employees on the clock during lunch and dinner rushes. The wifi at this establishment has also not worked for at least a month. Luckily there’s a library across the street, but it’s false advertising to claim free wifi and do nothing about it when it breaks down. It’s either a way to save money or a way to deter clients from sitting in the shop, but either way, it’s really annoying because I’ve had to fully walk back to work in order to transfer money into my chequing because I forgot, and usually I can rely on these chain establishments to have wifi so I can pay for my food/drink. I think if the general managers/owners of the franchise put in as much attention to detail that the front of house workers do, it would be a much better experience. The ones making all the profit off of my dollar seem to be putting in much less work than the minimum wage/lower paid front of house workers. It’s 4 stars until I see improvements, but overall a nice experience.
This place is horrible. I asked for 2 cream 1 sugar and I believe it was 1 Cream 1 Sugar. I didnt go back to complain. I went there again after like 2 hours and I asked the guy named Perth/Parth for the spoon and I just gave him suggestion that the coffee wasnt like 2 cream One sugar since I hav had the coffee in the morning from A&W in the moning. The guy’s attitude was like GO TO HELL. He was Customers like it. I dnt care if you didnt. I literally threw that coffee and couldnt drink it. I do not want to complain but I feel like when these students are hired they are doing multiple jobs and thats the reason they are always tired and not in the good mood. I would never go back to this place and would suggest people not to go there. I wish I could give this place zero star. The guy didnt understand my point what I was complaining about. I have had the same coffee but from different A&W in the morning and I usually drink coffee fron A&w and its not like I got today from this location. No apologies. He was actually being very rude and didnt even give me the spoon.
An amazing resturant with great food and excellent customer service. Super friendly employees especially Mysha who has always been professional and helpful! She definitely has the ability to brighten up the day with her smile! Keep up the good work team!
A&w is my go to lunch spot but i guess this location needs some motivation. Fries were soggy, dripping with oil. Double buddy burgers ( on lettuce ) felt bland. Patties were undercooked, they couldn’t even wrap the patty in the lettuce properly. I would avoid this location from next time.
I've lived in the area for 1.5 years and stop here at least once a month on the way home usually later in the night. The food at this location is always hot and fresh, and the staff are super friendly no matter what time it is. As basic as it may sound, possibly the best onion rings in the city. Great job.
Terrible customer service. I asked for root beer float instead of explaining that they don’t have it. The cashier proceed to speak to me like I’m an idiot. The root beer taste fine. Just no effort on customer service what so ever
It is the first time that he visited this place. It is clean and the service is fast.
A&W, unlike other fast food chains, has a different flair to their burgers. Comes close to a burger perfection as one can get with a symphony of textures and flavors from its real cheddar cheese and fresh ingredients. Their onion rings are bomb along with the fan favorite, the root beer float.
Great hamburger, I recommend the mama Burger Food
Not clean no good service
Dirty place
Rabins is amazing !!! Vegetarian options: Didn t have any Food : 5/5 |
Staff are great !
Very nice people
Very kind staff. Amazing service
Need to clean store more..many loiterers taking tables to kill time . Too bad ,good burgers and i love the root beer.
Always love the A& W and it s 24 / 7. Open .
App overcharged me. Never got a refund or any compensation.
Worst location, dirty restaurant, rudeness customer and the staff total helpless ,
I arrive at 4:15 am and restaurant closet.
Its just an ordinary A&W. What more can you ask for? haha
Nice food with unfreindly staff. Wheelchair accessibility: Easy to enter Food : 4/5 |
Food
The cashier who handles the cash touch pad and money was cooking himself with no gloves on...
Decent restaurant, food is okay, its not the best but it will fill up your stomach.
Been here a ton it s usually good but I ordered Uber eats just now. I ordered a chicken sandwich with fries. I ended up getting the chicken sandwich but wrapped in lettuce instead of a bun. I also had no way to refund my order or replace it
Im there right now,im a cross guard at a certain school down there ,so i came to Aand w to wait for my second shift and I had to atleast buy something so that they dont see like im iddle sitting....So I bought some tea,for $2 dollars ,I dint want to spend much( im broke)just when I sat down to enjoy my tea for the next 1 hr,I touch it and somehow poured all the tea..like,I dont know how it happened..I had to go to the cashier and tell her how I lost all my tea.(.yea,lost it to the floor..)I went ahead and asked if she could give me a mob i help with wiping ....she just said its okey,dont worry about it,I will give you more tea...Im so happy as I type this..when I get money, I will come and eat something good and expensive..for now just tea ......nice place
Parth doing good keep it up
Great food and very nice staff
We stopped in after a show around 11 pm. Prior to ordering a meal, using the washroom was the first thing on my mind. Sadly, the state of the bathroom was so disgusting that the though of ordering any food from the same establishment turned me off completely.
Surprisingly fast. The line was cray but it seemed to move like super fast & omfg the food, ONION-RINGS pappa Burgers #2die4hellYass!!
one of the worst a&w. Not sure how many times Ive received the ends or this chunk of onion. They dont wear gloves and touch whatever while handling food. Ive gone in and the entire place smells like b.o. also. the Broadview/Danforth location is waaaay better
Monday March 11, around 10.30PM to 11.15PM I went to A&W this location to buy the chicken strips combo. I asked to make 5 pieces chicken and with ice tea. Besides, I asked to get 1 more sauce and the server charged me around $0.69 for the extra sauce. When I went home to enjoy the meal, I saw that the server gave me the chicken strip was 3 pieces instead of 5 pieces. My favourite sauce sweet and sour sauce she had to give me 3 packages however she just only gave me 2 but she charged me for the extra. And my drink, I ask for the ice tea but she gave me root beer. I bought in rush because I just done work and want to go home to enjoy it however I was very very disappointed when they gave me the food. The last thing was they charge me for whole combo was the price of 5 pieces combo but gave me the food whose price was exactly 3 pieces of chicken combo. This is the first time I buy here but I m very very disappointed the way the server took my order and the food she gave me. She needed to check the food carefully before she gave to the customer.
A quiet slice of heaven in little china town. The staff were friendly and the coffee was perfection.
Food missing a lot and when I am home, its not worth going back to ask for stuff thats missing. Stuff way too seasoned, way too salty. I end up throwing out the food because it was way too salty. Waste of money
Not good, as the app/network was down and I cant use mobile order functions.
Got a Soda and used the bathroom
Great little location
The food is always fresh. Good customer service.
I like their burger, fries, Onion rings and root beer.
On numerous occasions I have witnessed them cancel an entire order because someone was a few cents short.
Poor customer service, over priced food. Only 1 bathroom and staff takeover the other one. And dont let people use it even if they are not. How are they going to charge you 15 to 20 dollars and not let you use the bathroom when someone was in the other one for 25 minutes and the staff didnt care.
Breakfast combos were good, fast service
Fast, attentive service . Great coffee
Not like I remember, had to ask for it to be reheated ...
Great food, great staff, clean store.
Rich I recommend
Good and fast service.
This place is very clean, very professional staff and friendly. I come here after long days of dog walking. Their washroom is always clean. Kid-friendliness: Never any issues here to were I would feel its unsafe for kids. Its a good place to dine in with family Wheelchair accessibility: It may be a little hard to get up the small ramp. But its fairly accessible
You can dine in, but Id recommend take out. Its all we ever do. Vegetarian options: Get the beyond meat burger dressed like a Mozza with cheese Food : 5/5 |
The google map said it was closed but it was 24hours. They were fast and kept all my request
I stop here for breakfast once in a while before I go to church. Its okay.
Love a&w food but why advertise 24 hours if I show up at 4 am and get denied any sort of meal tell 5
Very nice employees and have super nice food i never wait more than a minute for my order and they even can give you a glass cup that is -15 celsius so it makes a slushy out of the drink which is fantastic with a ketchup station
Fast service
Online app doest work, its doesnt accept cards information. I changed 2 phones, trying for 2 years. Nothing
Often at night theres a shortage of the cooked onions, but they do offer raw onions as a substitute when this happens.
Pretty good for a quick bite and its open 24 hrs. So its very handy.
Price is too high
Came very late, food hit the spot. They thought they had run out of hot sauce, so we set to eating and meal they found some and brought it to us! Great service!
Open all the time which is a bonus
This is not a 24 hours service. Its a lie... Guys are inside.. no uniform.. with locked doors... Where is the manager??.. Dont waste your time there
Can someone explain to me why a franchise like A&W will have different pricing for different blocks in the same city? I dont get it....if I was on a road trip and stop at one by the highway, I would understand paying premium for road side service, but not in Toronto. Your food is good no doubt, and expensive, why add an additional dollar or more because the names of the streets they are located ate different? Someone help me out.
Solid fast food
Useless workers! We ordered from Ubereats and only received one order. They didnt even call to confirm with the customer. What a waste of time!!!!
Apart from the excellent customer service the outlet can do an upgrade
It was good just expensive
Not in compliance with AODA Accessibility for Ontarins with Disabilities Act law. Staff show abilism. If you have a invisible disability dont go because the staff are extremely ignorant and unprofessional.
I wanted a beyond meat burger and they gave me the meat burger and it ruined my experience entirely really not done and the cashier was wearing airpods while working so how is he suppose to hear the order properly?
always loved a teenburger, pleasant staff, nice location and brand new building.
Not a glove in sight. Please wear gloves when making other peoples food
unfortunately this has to be a very bad review... here is what is wrong : 1) Awful straws.... fine, they want to use paper straws... but these are absorbent paper, they arent big enough, they make your drink taste like paper. 2) No ice. They are too cheap to get an ice machine, so they give you cool pop with no ice. 10 minutes, and your rootbeer is warm. Yuk ....they claim to make their drinks extra cold so ice is not needed. That is bogus... their drinks are not even cold... just cool 3) dirty floors.... always 4) dirty tables, always 5) the cashiers dont listen, because they dont care. I said no onion on my burger, and they always forget, and load it with onion. If you complain, they offer onion rings as an apology.... truly stupid. 6) Like a lot of other places this place has some bums and bggars that occasionally hang around inside... they need to be kicked out for good... I think they can hang around in there for 20 minutes at a time without buying anything just to stay out of the cold. I dont want to see a heroin addict or homeless loser sleeping on a table while Im trying to eat my burger. Life in the city. 7) way too much seasoning salt on the burger.... overwhelming. Bad bad place to eat. Vegetarian options: Beyond meat burger.... been in a freezer for a year... has 23 ingredients. A beef burger in comparison has 1 ingredient.... Beef.
Normally the service is quick in this location. However on my last visit the person handling the orders was too busy putting a sign up in the window to take my order. They did not achknowldge my pressence and actually went back behind the counter to grab something and proceeded to resume putting up the sign without even looking at me at the register. There also were no orders in the kitchen and the two staff members in that area were chatting, looked at me then went back to their discussion. I left without ordering. Maybe its me, but if you want to feel appreciated this is not the place for you.
Fine fried chicken
Food and everything was ok. I asked for no mayo and I got extra mustard and ketchup. DO NOT USE BATHROOMS HERE. There were needle marks in the toilet paper!!
Quick friendly staff big clean spacious dining area location in the trendy lower riverside neighborhood full of cool independent stores
I use to eat mama burger when it was on discounted price. It tastes so yummy that I have started eating mama burger if only i have to eat burgers.
Vegetarian options: Beyond meat burgers were not bad at all. Food
Hamburger
Small take-out place, staff are friendly.
Friendly service and order was packed very neatly.
Great as always
It s good, but I think it s expensive comparing with mc Donald s.
Had the Chicken Burger - was tender & juicy - very nice !
Small but impressive....
Really friendly staff. They let me bring my dog, Taco in with me!
All ways
So, usually a late night burger at A&W is made with very little love. I really enjoyed mine today and through pace was clean as well. Total thumbs up!
Food is great big portion and the price is right. Highly recommended.
I love A&W... My favorite breakfast sandwich in the fast food industry... And long-term vegetarian options
Is fine, not enough seating covid scared , kind of ruins it
Tables are separated with barriers and each seating pod had its own plug with a USB port. Cozy phone and family friendly burger joint
A&W is always awesome
Generic fast food restaurant. Nothing was good or bad enough that it stands out in my memory.
Bruh the chicken blt is insane, anytime I get a and w from this location Im impressed with the quality and freshness of the food.
Never ever order takeout late at night..I ordered a chubby chicken sandwich.i get it home bite into it and BAM.. spicy AF..I never asked for spicy nothing.. idiots!
Fast service
Better than Burger Priest
No drive through
Store owner and general manager Sam Maddi threatened me with violence after I asked how to contact their corporate offices.
This seems to be a place for people watching. There is always a colourful character inside or out causing a scene to stress out the employees. If the employees could learn to take it in stride and focus on their customers everyone would leave happier. Wheelchair accessibility: Almost all the seating is at bar height and I think there were two booths. Either way not very relaxed seating for anyone. But it is accessible. Did not see washroom.
Your basic A&W, tons of flat pop tho
Went in at 4 am after getting the late night munchies. They didnt have the full menu option that late, but I did grab a chicken burger and a drink. The burger was quite good but a bit more expensive than equivalent options at other fast food joints (Burger King, Tim Hortons, etc.).
Place was alright. Service was fairly quick. Very much appreciated the fact it was open late. But the washrooms were closed which is a huge pain in the arse.
While the food was fresh, best part is its open 24 hours.
Wonderful experience
Food tastes fine. There appears no lineup at the counter just a mass of people trying to figure out who is served next. Place is fairly clean. Check your order before you leave. Just like every fast food restaurant they made a mistake on my order.
Pretty good locarion and service was fast.
Nice breakfast, fast food but ok
There is a thing called customer service which their staff don t know. Nobody even bothered to greet customers. Better to educate your staff
This A&W had absolutely 0 care towards cleanliness and food quality and by extension customer service. The sweet potatoes were uncooked and poutine had no gravy despite specifically asking for extra!
Not a fan,but convenient.
Just drop the shrimp schandwich its not for you My onion rings where over cooked I watch the poor man in the kitchen trying to get it out after it kept peeping for some time he is alone in there over looded with orders I have been looking forward to try the new shrimp sandwich, not any more ?
We found this A&W the cleanest and the staff very very pleasant. The food was hot, we received exactly what we ordered. We will definitely stop there (Gerrard Street &Broadview) the next time were in the area. We have a A&W 3 minutes from us we went in only once never again it was dirty, rude staff, We didnt receive what we ordered we had to return it for our right order.and they still messed up our teen burger and papa burger (Yonge st and Alexander Street Toronto) well never go back
Perfect Services
I love how friendly this place is and actually will deliver your order to your table. I love you cashier / manager lady as she is so personable and very friendly. Wheelchair accessibility: This restaurant is wheelchair accessible
Good staff, fast service. Potato fries are tasteless.
Funny people here
Elena . At this location, is a terrific manager. The place is always spotless, The staff are friendly, Very efficient!!,, And they pay attention to details .This has become our favorite A and W. Because the standards are always so high!! .Bravo to Elena and her great Staff Parking: Easy parking on Gerard and also Broadview .Green P
Friendly service
Wednesday 6:30 PM bacon n egger + chicken bacon wrap . The bacon and Egger was fresh and hot ! ; the cheese was melting, juices dripping lol
Nice location and great coffee.
Roadside Pay Parking ,Easy excess by TTC .stop are west.North, south and west side. East of Gerrard and Broadview AVE Toronto ON. Fast and fresh food sitting available , Food
My friend and I receive bad service from a worker. This happened Wednesday August 18, 2021 at about 4:40 am. He was a short asian gentleman. He spoke to us in a very condescending manner.. I ignored it at the time, because hes handling my food. Therefore dealing with it now. I originally had a 5 star review for this restaurant, but Im changing it to one star, because of this 1 particular worker.
Always delightful.
Small space and customer service was good
Kh
What a night out there its really cool How they are open at that spot..pretty cool gig
Spent $35. Explained I would be walking a long distance and a bag with handles would be nice. No. Was willing to purchase a bag. Do I recommend this location? Know I do not.
Was there this evening, very friendly staff! Accommodating for my friends and I to dine in.
Extremely bad experience!!! They gave me complete wrong order and there was no place for call or Costumer Service AT ALL! why some one would order to a place that doesn t care about you? A place that even doesn t have a person to talk! Shame
I went here for food but wasnt able to dine in due to vaccination rules. The burger was very plain and the poutine was as well the drink was watered down. It was really expensive and not worth it for me to go back.
They are open 24x7 . You have no idea, how important it is. Thank you.
They make my order perfect and tasty for me every single time!!!
Poor handling of food
Hey, i am just writing you to tell you all, that at 1 am if uh r going to a place like this spending 30$ and you are getting what you are not looking for, is the worse feeling, so thats what happened with me there was a south Indian guy totally rude, instead of fixing the mistake he is being rude and all, is totally unprofessional, this was the first and last time i tried having something from A&W. it was a bad impression.
Yeah yeah
I liked the service provided at this location even though I didnt have both my vaccines at the time and wasnt able to dine in.
Better than Mc....
Great food and service
Good food would come again. Didn t seem like they cared about vaccine passes though.
I was there twice in my life. And two times after 20min waiting I left with nothing.
One of the better a & w i have been to clean .
The fella running the cash needs too pay better attention to the task and order and less about joking with vo-workers
The coffee was OK ish. Service so so, but very slow, ...ambiance...not really a place to go back to...
