A&W Canada in Toronto

This is actually the worst A&W I have ever been to. Somehow every time I order they manage to get every single item in my order wrong. Last time they gave me real meat instead of beyond meat and I am allergic to beef. Every item in every order I ever got was wrong. Don t go here just go to McDonald s at this point frl

I always get their beyond meat burger with either sweet potato fries or onion rings. However, service is always slow because there are only 2 people working

Vegetarian options: Nanak burger love it Food

Bad customer service.. will never go back

The person preparing food is not wearing gloves!! Isn t that against the food standards ???? Vegetarian options: No comment

Vegetarian options: Service is too slow , always preferred uber orders first instead of walk-in Food

Ordered a moza burguer and taste like nothing

People who are making burgers should wear a glove. They just made my burgers with their bare hands..

Very good..but youre gonna wait

Its like any other A&W store but this specific branch have issue if cleanliness. Maybe its due to the issue of young & Eglinton in general getting this dirty but this store is way more than I felt uncomfortable Vegetarian options: A&W have veggie burger which is way better then vegan options which give digestive issues.

Too expensive without a discount coupon.

None of your 3 employees are currently wearing hair nets while making my food

They need to improve speed of service

What I always look for when I purchase food, is the customer service. How they made me feel. Did they greet me with a smile. Was my food prepared with love. All of the above

Fries were okay, burger was NOT fresh and root beer was FLAT with no ice. First and Last time here.

Good place. Edit: 7 years later, still good!

health and saftey department and labour department needs to see this location . this place is miserable whenever you step inside it s too hot. i usually visit this place and i asked everytime about why it s too hot and i got the same answer every time like they just told me they are waiting for technician and i feel bad for the workers also cause they are working in 40 degrees and it s not safe to work you might get faint .there is no way that management is waiting for technician for 2 freaking weeks.

This A&W location is filthy and disgusting. The lady at the counter didnt hear my order correctly and served a beef burger instead of the chicken burger I ordered for the kids meal.

I have been coming to A&W for a long time. For the past two months, I have been asking them about the air conditioning because its really hot to dine in, and I have seen employees sweating while preparing food which is a big hygiene concern. I have asked them several times about the AC, and they keep saying a technician will come and fix it, but I havent seen any progress. Last time, I left without ordering my food.

Regional manager needs to see this location. Extremely run-down and gross. 2 out of order machines when you walk in. Ripped seats and black staining on the walls. Food was great but you really dont wanna be looking around to enjoy it.

VERYYYYY HOOOOOOT INSIDE

Very good customer service. I called them as I couldn t find a veggie burger for online order. They were very sweet in calling to store and it can be done in five minutes. Appreciate the customer service.

I want to try the new veggie burger so i go there in my break time from work but i can t stand in the store for 5 mins i just grab a burger and left cause it s steaming hot inside i am literally sweating . i did ask staff to turn on the air conditioner but they told me that it s broken they can t do anything. if anyone want to go there please avoid going there cause there are like 3 a&w very close by this store.

In fairness to the workers at this location, the AC unit is either broken or non-existent which makes the entire restaurant a miserable oven (especially during this heatwave). For the sake of the workers, please fix it or install an AC unit to make working conditions bearable. Your employees deserve better. This restaurant location is rundown, dirty, and poorly managed. It takes an average of 25-40 mins to receive your food after you order it. I went there two days ago, and I had to wait for 45 mins for a standard combo. The place seems to always be under-staffed and overworked. My review is based on my own experiences over the past 4 years of ordering at this location. I only pick up from here on my way home when I dont feel like cooking. Each time has been the exact same experience. I dont always mind the wait, but it should not take 25-45 mins to receive fast-food.

I don t know where to begin. This chain of A&W has the worst worst worst ever patetic service. I waited 9 mins for a coffee how sick for a fast food restaurant. I was once served bacon when I asked specifically not to. This place is close to my work so I have to go here for coffee. The staff is not apologetic and is very rude

The cashier Philipino girl with glasses was quite rude and disrespectful while taking my order with no reason. This is the second time I encounter such attidude at this place.

Shivam is also the best

It was an awful experience. My boyfriend and I went on May 9 10:40ish in the evening. The guy who served me was very rude and was giving me attitude. Not sure why he was angry and was even yelling at us. We just responded politely. I understand that its almost end of the day and everyone is tired, but you still have to be professional. The funny thing is he was nice to other customers which gave me the impression I was being racially profiled as I didnt do or say anything bad. I normally dont give bad reviews as I understand how this can affect businesses, but that kind of treatment from your staff shouldnt be tolerated.

It s a nightmare, burgers are so so bad it s dry meats fries are with so season. Won t recommend anyone for this location specially not at night times.

Worst. Restaurant was empty and it took 20min to get just a breakfast sandwich.

This store is close to my home, has the poor service at night time. A lady who was there is not polite. I never go back to this restaurant.

I ordered burger and onion rings for takeout. The taste was so bad, kind of bitter and felt like they cooked it in a bad oil or something. Never going back again! Food : 1/5

I only come here late at night, closer to midnight to pickup a Papa Burger, I mean 2, why pickup one when you can have two for twice the price! The burgers are excellent, every, single, time. I noticed the mobile ordering kiosks were offline, but the service is always good, their team works efficiently. Parking: Park on Holly St.

Super nice staff, open 24 hours and is an A&W!

The new chicken piri piri burger is delicious.

This location is a nightmare, I went to use a coupon they had given me recently and they messed up putting the coupon in terribly, I was called back to the counter so they could make a correction which I was happy enough to do for them, they had me pay for the order again and then they were supposed to refund me the money I paid for the first order, their POS system wouldnt let them refund me the money on debt and all in all I wasted an hour of my life for luke warm burgers and extra charge on my debt card and our night was ruined.

Always on point

Soggy fries and lame burgers for an a and w

Very pleasant team at this location ! Very good customer service, food is always freshly prepared . Clean and yummy

Always late with their orders, there s huge line up but only 2 people working including front and kitchen. I waited 25 mins just to get one burger. This is a repeated experience, unfortunately this is near my workplace.

Riddled with filthy homeless people (no disrespect, just the truth) and the food never tastes that fresh, especially onion rings and pies - they taste like the fryer oil rarely gets changed.

I like their burgers

This A&W has a habit of forgetting paid add-ons. This is the 3rd time in 2 weeks that the cheese and extra bacon I made for have not been included on my sandwhich, and dont even try to call and fix the issue because the staff just hang up on you. I cant wait for the McDonalds to open up again. A&W may have better food, but the service is garbage and the attention to detail is lacking heavily.

Its really too bad that I had to spend $6.50 in delivery fees from them when Im just 2 blocks away. Never again

By far slowest and least organized A&W in Toronto

EVERY TIME i come here, they always forget something thing off my food order. Add cheese, pay for cheese, get no cheese....ask for no pickles because im allergic, what do i see? PICKLES!, (Lucky i didnt eat it and saw it beforehand) ...like, if you dont like your job, quit, find something you want to do! jesus.

The staff are so slow. They make you wait while they do their useless chores. With zero rush. This is not fast food. This is slow food.

Absolutely terrible customer service. I was unattended without a single acknowledgement for over 10 mins at the POS, and when asked if I can order, the cashier angrily yells dont you see I am working Management team needs to ensure employees are better trained. Customer service is a part of their job.

I dont recommend coming for weekend breakfasts. Every time I have, they are severely understaffed for the demand and wait times are LONG.

I often come here to dine because there is free Wi-Fi here that allows me to contact my family. Because I am Taiwanese, I have long been accustomed to the Internet for all-you-can-eat. But when I arrived in Canada , I discovered their Internet here. I used to buy as much as I could use, and then my Internet usage exceeded my usage. As a result, I could only contact my family here, but the A&as here is really delicious, a bit similar to the root beer in Taiwan, but better. When I returned to Taiwan, I was very sad because I couldn t find such delicious food in Taiwan. As a result, I saw it in Taiwan for a while, but then it disappeared. Maybe it was not promoted in Taiwan, but it was really refreshing. I miss it very much. If I have another chance to go to Canada next time, I will come to this store again.

trash

All day breakfast without an all day breakfast.

Great food. Good value for your $

Food was great service was great but its too crowded inside if you want to eat in . Thats around lunch time and dinner time

I dont normally review restaurants but its needed 5pm on 06/09 and i ordered 4 chicken buddy burgers and was served beef buddy burgers instead. I had to reorder to get 2 chicken buddy burgers made. Thanks for wasting my time and $15 on food that goes to the bin. This location is probably the worst. Stay away

As a vegetarian, the Beyond Burger is a God send

Always happy with the food and the friendly service.

No air conditioning

No complaints at all about the service or the food, but it was oppressively hot in there during this last heat wave. I ended up waiting for my order outside, but I feel bad for the staff that have to work in the kitchen there - it seems unsafe.

Great service by Harsh. Appreciate your extra mile service even during busy hours :)

Good service. Kim served me. Highly recommend. Food

The food is always good whenever I come here & the staff are so friendly. To the people complaining about things they cant help (it being hot in there/homeless people being in there) get over yourselves. The workers work in those conditions. Have some empathy.

Love it!

I just love the burgers, especially the buddy burger. Its my go-to order every single time I come here. Its made quickly and always ready to go as well. I can not say much about the other variety of burgers sold here. But Im sure they would nice as well

Went there at 12:20 didn t received order for damn 25 mins. Lady working at night is hella rude. Just asked her to take the order and she spoke too rudely like we are asking in free . First time went there and it was a bad experience never going again.

People here are not using gloves when they prepare the food. The manager was doing cashier, he touches cash and other stuff then just wipe his hand with his pants then proceed on preparing the food without using gloves or washing. They would touch the bun, patties, pickles and other ingriedients without care. Totally unsanitary especially now with covid. Not safe.

Best apple pie!

Eggs and bacon done any way you want them. Fried tomatoes, too.

Ordered 5 chicken burgers through Uber. No bacon in one and no lettuce or mayo on all of them (which were requested) How do you forget to add them!? Never again!!

Very rude employees

Friendly staff and fast service. Food always prepared perfectly. Keep up the good work.

Super dirty location. Kitchen is filthy too.

I didnt have the best experience here. Or all the a&w visits this was at the bottom form service to quality of food. Fries were soggy and burger was dry.

Fully found mold on my breakfast sandwich this morning. Aside from the service being quite rude, a cashier begrudgingly took part of our order and then barked at a coworker to finish it, this is just so nasty. No wonder this place is tanking, aside from the construction.

The slowest location. The fries were made in old oil and the patties were DRY.

It is not the first time we had A and W but the experience with this branch was not great. The service was very good but the food they gave us was literally very bad we went at almost closing hours and it really felt like they gave us food which was not fresh at all, We actually threw all of it in trash. I am not at all satisfied with the food but the service was great.

Delicious, try using the A&W coupons

Perfect food and service. Best fast food in midtown. Love that the beef is grass fed.

Cant beat the price and value for money, taste is good as well for the price

We went on March 16 near around 130 Hours and found the philippine lady around 40 years really rude. Upon being requested by us to ask the guy in the kitchen to wear gloves while doing our burger buns. She rather argued with the statement Why didn t we told her before and it s heat out there so it s hard to wear gloves . Like how the hell would anyone even know that the food service for A&W is doing their burger buns with bare hand without they been actually doing it. Another two customers noticed the same, one actually left the store right away and the other started making videos. Whoever s reading this please make sure you keep the standards of hygiene maintained for A&W.

Just glad that Roy and Frank are not alive too see the condition of this restaurant! Cleanliness has left the chat

Worst franchise. Owners are cheap and food took ONE HOUR to prepare. Awful

Every time I come here I have friendly service. Always happy to get my morning coffee from these employees! Great service, place is usually clean.

Very bad place not clean at the store as washroom not clean all dity place

Great service. 24/7 ! Love the breakfast.

This easily the worst A&W I ve been to. Every time I ve ordered here, I ve waited way too long for a simple sandwich or combo. With no line up too. Not only that but every single time they ve messed up/forgot something I ve ordered.

These people are extremely slow who work behind the counter here. I was ignored about 6x for like 5-10 mins coming in here by the staff. Either they: Hate their jobs Understaffed Something is wrong here you should fix it. Hire more people and don t ignore customers that are floating you

Just regular A&W

Was super excited (and wary) to try A&W s new Beyond Meat Burger. As a vegetarian, it s very difficult for me to find veggie burgers that taste good and are easily accessible. I was pleasantly surprised after trying this burger for the first time. To me, it didn t quite taste like meat, but it didn t taste like a normal veggie burger either. It has a taste of its own and also has a smoky aftertaste that I think meat eaters will enjoy. I wish they offered different toppings/substitutions for the burger; pickles and onions with ketchup and mustard is a bit much for me. I d love to be able to add jalapeños or different veggies if they were offered. Although this review is mostly centred around the burger, fries are also a huge factor for me. Their fries are a little inconsistent sometimes they re crispy and seasoned well, other times they re really bland and take away from the whole meal. I will say, their choices of dipping sauces is great! I love the chipotle mayo and jalapeño ranch.

Fair prices for a fast food.

Safe place to be.

Best burger of the fast food chains.

A hamburger that my son likes. Dust is everywhere in the store. It needs cleaning.

I don t often write food reviews but after today s events, I was utterly disgusted. I know A and W to be a great restaurant with good food quality and service, but from the moment I walked in, there was garbage all over the floor. Napkins, ketchup and wrappers, to name a few, were on seats and the floor without having been cleaned. The overall lack of cleanliness and unsanitary conditions was already providing a bad experience, but to make things worse, the lady at the front counter named Mary seemed to be in a rush when taking my order even though I was the only individual in line. She rushed through my order and didn t even confirm with me what items I had ordered. When I explained to her that I had a coupon, she sighed and muttered under her breath, stupid guy should have told me earlier . Not only did she rudely insult me for asking to use my coupon, I didn t witness her wash her hands a single time while touching the cash register and the food. Even while waiting for my order, the whole restaurant could hear her loudly yelling and complaining about her coworkers. When it was time to leave the restaurant, I asked her for her name and she rudely asked why I was asking for it in a condescending voice and insulted me. I am utterly disgusted by the actions that took place earlier today. I completely understand that everyone has bad days, but Mary completely ruined my experience by insulting me for simply asking if I could use a coupon.

The customer service in this location has definitely been my worse experience ever. The cashier without a name tag, Mary (had to ask for her name which she rudely shouted might I add), took our order in such an inappropriate and rudely manner. We ordered two combos and wanted to use a coupon which we told her right after we mentioned our ordered but she cashed out so quickly without even asking if that is all we wanted to order or anything so the coupon wasn t applied. After we had told her that we wanted to use a coupon, she annoyingly sighed so loud and whispered why we didn t tell her sooner. I would ve understood her frustration if it was busy and we took a long time to tell her that but that wasn t the case. I even kindly offered and cancelled the transaction so she can apply the coupon easily by pressing cancel through the pin pad on the guest counter as I, myself, also work in customer service so I know the struggle to have to reach through the other side of the counter just to cancel a transaction. But even with that, she acted really inappropriately. I gave her the benefit of the doubt by thinking that maybe she s just having a bad time or is under a lot of pressure (which still should not be a reason for her to allow herself to act like this or in under any circumstances) but after how she responded when we kindly asked for her name before we left, I just thought this attitude should be taken into knowledge by other customers and management. I don t like mentioning names or even leaving reviews as I think that if your order is served and made as just how it should be, all is well, but this is just unacceptable and I don t think anyone else who s just trying to eat would want or need to go through this similar situation.

Interesting interior. Quick. Good place to get a quick bite for lunch.

Good but not great burgers.

Great

Very rude cashier. No customer service at all.

I came there yesterday and the service is terrible. There is no customer in the restaurant, I wait for 10mins, the cashier didn t even look at me or say anything back when I said hello. When she came, I asked if I can order now. She was yelling at me and said I know, I know, I don t have time . What is that even mean? I don t do anything to her, waiting to order and instead of getting my order, I got yelled. She is so rude. This is the worst experience I have ever had in a restaurant. Definitely not be back in this location.

Burger was good, and it was served fast

Delicious and affordable snack! Acceptable service, very simple place but good quality.

This isnt location specific: Dont get the breakfast wrap. Its so tiny. Its so small. Worse than other fast food snack wraps, and also more expensive. ALSO Its full of super sweet ketchup. Sad!

Slowest service POSSIBLE! Makes you want to leave hungry.

Visited on a Saturday at four oclock before meeting a friend. The restaurant had plenty of spaces to enjoy a decent burger. Staff were friendly and efficient. Pries were reasonable and theres a good choice on the menu. The restaurant was well maintained.

Workers are generally nice and helpful. Washroom is not clean enough. Tables are dirty and old.

This place has gone downhill. They have one employee cooking and I love ppl of all races but the owner is a old chubby white man and he has a policy to only hire Tamil ppl and one Japanese senior citizen. The problem is the ones at a&w don t speak English and are slow as heck as they hate there job. I m sure there is some weird stuff going on in the back room. It s always teen Tamil boys. Reverse racism with a tad of creepy. If u don t speak English fine but at least show some spark while u work. All this a&w care about is Uber. The in store customer can go to hell

Parking: No parking Kid-friendliness: Kid user friendly

Location is so convenient for anytime of the day or night. Open 24 hrs. Floors look old in this location. But food and menu is always at a good standard.

The ladies who work here through the mornings during the week are so slow. Theres no need for it to take 15 minutes to make a bacon and egger. I peaked into the kitchen after 5 minutes of waiting and they hadnt even started my stuff. And they gave me the wrong item after all that time, but I had no time to take it back and fix it Thry rather just diddle dally and talk in the back, I just dont understand why theyre so slow especially when I was the only person there waiting for an order

Always a home like feel to the place and always guaranteed to be open 24hrs at most locations

All 3 employees were spending time on 1 customer for more than 20 mins, and when they finally decided to take order, they ignored the line and take order randomly?

I don t like to give negative feedback, but I prefer to say it to protect others. Two months ago I order here and my son got sick. Today I took a risk to order again (me thinking positive). And again my son got sick. He is a super fan of A&W, but this place definitely is NOT CLEAN.

My fav fast food burger

This is my second time ordering a mozza burger from this specific location and both times the burger tasted of FISH. I brushed it off the first time actually wrong and it s not just me my girlfriend reported the same problem. Do not recommend. Go to Eglinton square food court if you would like to have normal a&w as opposed to the other disgusting location

Its just an okay A&W joint in the franchise that gets the job done. Somehow the atmosphere and lighting isnt very inviting and most people will just grab takeout here. The McDonalds on the other side of the road has brighter lighting and often has more people eating in. I also find that seasonal items like the whistle dog or mushroom melt often come here later than other A&W joints in the franchise, which is weird, I cant explain why. Even the A&W app doesnt seem to prioritise this store for pick up orders somehow.

0pen 24-7...always good service.

Great staff

Great service

No parking...got 100$ ticket

The beyond meat burger is legendary. I highly recommend.

Nice

Took for every been here 25 min took 15 to say hi and the remaining for 1 fries and 2 apple turn overs

cool

Its good place Good taste

Okay

A wide selection of very good quality burgers, minimal packaging (so less waste), comes exactly as advertised, and all reasonably priced!

Stop following me mark zuckerberg

Homemade flavour

Slow long line, left after waiting for ten minutes to order and they only took two orders in that time. Cant speak for the food.

always had a bad experience which was a combination of how bad the food quality is with A&W in general (like the horrible new Nashville chicken sandwich), and this specific location i think due to staff dealing with a lot of not great customers, they have become a bit disconnected and show a lack of care. do not recommend going there. another reason is the location is not very clean.

Cheap 1 and half pieces of bacon I was suppose to get 3 10 $ not worth it

I find the food to be fresh, hot and tasty. The wait is a bit long, but I m okay with it since the food is usually good quality. I especially like their bacon and egger on an English muffin they butter the toast (which I find is a rarity at many fast food places), and the bacon tastes really nice. The staff are very kind and gracious. BUT - they mess up the orders quite a bit. The last few times I ve gone, I either had items missing entirely, or they gave me the wrong item.

One of the better locations in the city. Staff are always friendly and helpful.

Pretty drab location and interior, but the foods really fresh.

I appreciate them for filling the bag with onion rings when it costs extra

I love the onion rings. Dont get orange juice here for what you pay it seems a little watery

Food was made quickly and was great quality. Definitely better than the McDonalds thats directly across the street

Clean and safe, burgers are always good.

Not the normal A&W its different.

Good service, good quality of food and good costumer service grave yard shift.The problem is the cleanliness of the restaurant, the need to make a deep clean to all the restaurant. And a deep scrub to the floor.

Coffee is always perfect hot and strong. The staff is polite and helpful anytime of the day especially early morning

The worst customer service I received. The person who os taking the order was so rude. I will not recommended anyone to go there.

Never ever had a bad meal at A&W until today. 1. Burger was cold and dry. 2. Fries were old and unsalted. Not coming back to this location again.

Floors are super sticky.

Slow. Terrible food. My friend left his leather jacket there They returned it to him 3 days later. Very honest people at least $40.00 still in the pocket.

worst burger in Toronto if not in the world never again. Heated beef for 10 dollars it s just lol. Never again

Crew was kind and accommodating.

Terrible burgers

This was the worst experience I had in Canada.

Don t use gloves to make food

Its a better alternative than McDs across the street..but not the best A&W location..

Good service