A&W Canada in Toronto

Washroom never works

What you see is what you get!

Service was amazing

Amazing experience . Love to visit again here .

The staff never wears gloves while making the burger, they touch the bun and the patty with their bare hands. Thats so unhygienic

Queen street is disgusting in general, and the food took way longer then it should have

Crack head town, food is ok but service is like the area the worker are toxic, slow, and makes me not want to come back. I had to order the same order a total of three time for the worker to get it. And then shows me attitude when I ask for a rcpt? I just don t understand this behaviour and I feel like I m in a village in Asia.

I came here to buy some breakfast and I asked for 2 coffees and a breakfast sandwich and they g Did not even give me the right food.. I had to ask for the sandwich I asked for ... I got nothing but Attitude from the Employees. oh yeah and to top it off I was 15 cents short he told me no I could not have my food so I had to ask someone else in side the restaurant.... Not Clean, not proper, very disrespectful. Bad hygiene homeless people sleeping , people hanging inside very not up to par for this place to be called a restaurant t Should not be open.....

There is nothing remotely healthy on the menu here.

Staff is slow and drag their feet, washroom is always out of order or disgusting.

Best bacon and egger sandwich around. get it on a bun with lettuce, tomato, and light ketchup... youll be in breakfast sandwich heaven! Yum!!

Great restaurant, great customer service.

Team members was busy in talking and rude

The staff is so uncooperative and took so long to prepare an order and the front counter person wearing hat was talking so rudely.

Absolutely disgusting hygiene practices or lack there of, I got sick after eating here!

This place is not well managed. It is too difficult to use the bathroom. Even if you do go inside, it is very dirty. There is no toilet paper and all kinds of dirty things are piled on the floor.

Male Overnight Shift Staff are very Ignorant. The last time I visited there was Pop from the front door to the cash on the Floor ( very sticky ), I asked the Male Staff why they did not clean it up before I entered the store. They had no response to this. I reported them to the Head Office in Vancouver, B.C. This A&W has gone down in Customer Service since they first opened. What a Shame !!! And this location does not have the frozen Rootbeer FYI Dietary restrictions: They do not provide this for people who are diabetic Wheelchair accessibility: The door is automatic

Unfortunately they dont care about the food. Flat and tasteless pop, burnt onion rings with no dip, fries with no salt. Every time I have given this location a chance, they have disappointed me.

They still have a glass partition on the counter, like during COVID. I cant hear them and they cant hear me without shouting. Food took 10 minutes to prepare and was mediocre at best.

Amazing experience at this restaurant! Service by front staff was very good and impressive!

One of the amazing restaurant and food. Friendly staff and good customer service.

The one time my friend ordered us food at 3 in the morning, they took a long time intentionally. They were very rude. Probably cuz it was late I guess.

Gursimran was Fantastic at the front helped me alot to choose the best food what A&W has to offer..

Chairs stacked (no seating), sign saying its not actually 24 hours found inside (web not updated). With at least 4 staff behind the counter, and no line up, took 10 minutes to get a breakfast sandwich. Mentioned the Hand Sanitizer was empty, got escuses it wasnt her job instead of accepting the info for whom it did concern. Wouldnt give coffee while I waited because my breakfast is coming shortly...

Fast and Efficient.

You guys constantly mess up or forget my orders and the staff are the worst of any A&W I ve ever been to. You even try to charge for dipping sauce what a joke. I hate that you re the closest fast food option to my house. Convenience is the only thing that keeps me coming back. Everything else about your establishment is awful. Reassess the way to run your business.

dirtiest restaurant i have ever seen. recently moved to this area and this store is nearest to me but never gona come to this place. not enough staff to take care of the restaurant.

I usually went there to grab burger. This is my to go location for burger and fries. Until now, never disappointed for the quality of food, ready on time and great customer service. Specially Pinaki in the front is such a nice guy; always make sure order gets top notch quality service to every customer. He

Juicy burgers, classic root beer. The staff is very Friendly and efficient.Reasonable prices for quality. A&W offers a satisfying fast-food experience with tasty burgers and a nostalgic atmosphere. It was a great visit

Tried new veggie masala burger, it was really good. Great service by Tushar

Really good service and food as compared to other locations. Great service by Tushar

Wow absolute worst experience ever placed a mobile app order, went and picked up and when I got home multiple items were missing. Ordered 9 items 2 Teen Burgers, 2 Fries, 1 Onion Ring, 2 Peri Peri Chicken burgers and 2 Double Stacks and only recieved 5 items, the Onion rings, 2 Peri Peri Chicken and 2 Double Stacks no Fries or teen burgers. Will definitely never order from here ever again.

1 person working cash and making food. Never washed her hands. Dirtiest place Ive ever seen. Will never go here again

A&W Queen west at Macdonell, good staff and decent service. As we all know, we don t expect too much from fast food establishments. At this tough location, they do a good job keeping it clean. And the reason I m writing this is that I want to say A&W wins for the best and consistent ONION RINGS in Toronto.

It worth trying

They don t deserve even one star. Today around one hour ago i spent total 25 dollars on two chicken burgers. They gave me that chicken was not properly cooked and i asked them that no lettuce on that but still they put it and no Nashville sauce on. I don t know why that people gave me worst items i ever had. These guys are not working free right they are getting pay for that still they don t do their job properly. Please take care of it.

This place always hits the spot after a night out at AMPM

This A&W gets my order wrong every. Single. Time. Without fail. I order from ubereats who of course only give like a $2 credit. I now have to make a concious effort to remember to order from an A&W thats further away.

The cashier working at 8 pm on April 16 was attentive and provided great service! Got the $2 teen burger offer and it was good.

I had a great time and enjoyment.

Awesome service, staff were so nice and friendly. Ravneet and Raman were outstanding at customer service, meal were prep well on time. Food

The burger was too oily. Oil was dropping like ketchup out of the burger.

ordered a hot nashville chicken burger and had an amazing time, outstanding service

Why are they cooking the beef patties in advance? It ruins the burger and the cheese. This has happened a number of times and I m done with this place cuz precooked patties suck large! Dry dry dry!! Yuck!

Nice staff. Place smells like piss tho

Great service. Cleanliness is on point

Despite being a rough location the staff is working very hard. We need to support businesses like this. Cleanliness is on point and food tastes great.

I really enjoy the breakfast there. I ordered an English muffin with egg and cheese and tomato - no meat, as well as a hash brown and coffee. It was all so fresh like an a&w flavoured homemade breakfast. Fresh cheese melted with tomato on a real fried egg mmm. The hashbrown is the biggest out there, bit too greasy perhaps. Great beyond meat burger too. All so fresh.

Loved their English muffin, onion ring and black coffee!

Foods ok but the place is so dirty especially outside on the street

The cost of one veggie burger alone is $ 9.03 Cmon Vegetarian options: Although pretty good tasting, very expensive for what you get! Food : 3/5 |

Sandwich was great and juicy

Used to be okay? But it s too expensive for how bad/cold stuff is.

The worst a&w I ever visit, very dirty washroom, terrible service.

Good spot to get food after a night out

It was like eating Luke warm dog food with fresh oily buns.

Definitely a place to go for LATE night cravings.

Love that new Nashville chicken sandwich.

This location tends to be slow on the times I have been in. Granted it is usually lunchtime, but not that busy where you should have to wait.

Staff are exceptional here. Considering the area too this location clearly is more demanding in all aspects. Give them a raise!

A&W is my favorite Canadian fast food restaurant in Toronto. I usually try its beef burger as A&W beef is 100% grass-fed raised in Canada and without the use of hormones or steroids. Usually we will receive A&W coupon book every 3-4months. With coupon, 2 mozza combo are only $15.99. Wait time is very fast. The burger and fries are freshly made and taste so satisfying. If you order A&W root beer remember to order it in glass mug. Some shops will serve root beer in take away cup if you do not mention.

Never disappointed by A&W have you noticed that when your it a burger there, you are able to taste all the ingredients? From a fresh crunchy lettuce to the juicy tomato, the crunchy onions, etc everything is so fresh you can really enjoy each ingredient.. love that about a fast food!

Staff should not talk to there language just for respect to costumer

A&W is probably my most reliable fast food joint as everything tastes good and it has decent value. This location is pretty conveniently located with some indoor seating available. I think they are understaffed though as there were only two people working during the dinner rush

Purchase required for bathroom use, otherwise a nice place.

Nice place for a bite to eat or a drink. Dine in is allowed.

Why washrooms close all the time.

Good food n the run any day!!

Open 24/7, fast pick up times

Friendly service. Be warned. This location tends to attract a lot of homeless people, some of which can be violent.

Food was good, but the place smelled like vomit and we weren t permitted to use the washroom.

Best thing a&w did was small neighborhood burgers all night. So good for night owls

They handle the food without gloves!! Asked them why, and cashier is they dont have a policy for it. But they wwaaaaasshhhhh their hands always. Except when touching cash!? @a&w not happy! Food

Bad service.

The server was amazing. I arrived on my bike and forgot my carry bag. The server double bagged everything so that I can ride home without dropping the food. Thanks for great service and care.

Its way too damn cold in this place. Like unbearablely cold. I always have to stand outside to wait for my food. Please turn down the a.c its unnecessary

The turn over in retail makes things a bit hit and miss. So far the food here has been good. The service can be clumsy and slow at times but overall good. Its a good A&W. EDIT/UPDATE September 21st. Just got food poisoning here today. Five trips to the toilet from 2PM to 6PM so far. Just wonderful. The only meal I ate today so I know where it came from.

Date: Oct 5th @ around 11:30pm. Employees were rude & refused to let me to use the bathroon. Paid $15 for oil dripped raw sweet potato fries & a beyond meat burger that was barely cooked which I didnt realize until I was 20 min away. I called the location & the arrogant employee told me everything was freshly cooked. Ummm, the fries smell raw. Had I paid w/my credit card, Id dispute the charges under valid reasons. In any case, there are camera inside. Perhaps, the owner should take a look at it. Check the time it took to make the food. Last, Im curious as why the A&W employee put stale chipotle sauce dairy in the bag when I made it clear I have a severe dairy allergy. I took pictures of the stale sauce & oily fries that Ive unloaded. Dietary restrictions: SEVERE dairy allergy

They are the nicest of people, also they prepare the best meals

Good friendly staff great dining area very busy interesting neighborhood of variety of stores

Nice Service

Had a papa. It was late, but no excuse for two dried up cold patties on a bun. This is the type of action that will drive me to a different brand.

I order more than 10 min and when I come in they havent made it yet! Not even sorry for the late order! BAD ATTITUDE!!

This is a good place to have a heavy snack burger and root beer. All other A&Ws are In better condition.

We eat in this restaurant frequently. My wife loves their Nashville chicken sandwich. Always maintain a good quality, prompt service, clean and friendly staff.

Well, its A&W! What else is there to say? Its close to home and open 24 hours!

Im a huge fan of A&W and they always are my go to take out restaurant. Been to many man locations around Ontario. Ordered from this location last night and was very disappointed. Did not taste remotely like A&W, very greasy. Maybe they are short staffed so I dont want to be too harsh but the company needs to look into this location and make sure its running properly.

The service was bad and the order was wrong, one of the sandwiches was missing the hamburger and I realized all this when I got home that I delivered the package to my daughters to eat. Check your order on the spot! Good luck

Love them onion rings

Always solid

The waiting time here is much longer than a typical A&W

Hi, today in the afternoon i visited a&w parkdale and placed an order worth $60 approx, but even after waiting for 20 -25 mins my order wasn t ready so i just got a refund and left.I am a regular customer and was very disappointed to see how the management have kept the store understaffed in such a busy rush .The poor girls were going back n forth to give the best possible customer service but it was so tough for them to give away order faster.I mean 2 people are just not enough for serving 10-15 people.Poor management on the part of whosoever is assigning such less staff. Kudos to the staff though who are still managing it very well.

Slowest place in town. No coffee, no sweet fries!

Excellent service..

Customer service was great. Food is fantastic. The location helps people in need. There is significant spacing in place for COVID-19 guidelines. You can dine indoors but spaced out. The food taste good! Every other burger joint burgers taste suspect (my own opinion).

The food was good, they should try to keep It clean more

Staff is not friendly At all.

best food the best hamburgers the best breakfasts.

I had the worst A&W experience of my life here. Im sure its not the norm but if youre out of sausage, you shouldnt just secretly assume I will accept a bacon sandwich in its place without telling me. You had almost 20 minutes to prepare it. You could have said something. I threw it in the trash and left disappointed.

Hugely disappointed again by this location at 1496 queen Street West in Toronto. Last week at 7am they were cleaning the griddle and wouldnt be serving breakfast for 45 minutes. Today even worse. Cashier was the cook. She didnt wash hands from taking cash to preparing food. The eggs were not fresh cracked as advertised. They were held in a warming tray. Joyless sandwiches. Contacted A&W on Facebook. They messaged that all are independently owned and manage their own customer service complaints themselves. so corporate does nothing to hold them to the brand standards or promises. Update: So now they post this to make it look like they actually care and respond What a joke

A&w was great they had their root beer drink tat I craved for but too bad it didn t have iced in it..!

Food quality is good, however it takes more time waiting for my order since I assumed that they prioritize on line order for food delivery services.

Great location and very friendly helpful staff

Good

I went to had a breakfast this morning. But the attitude of the server is not so pleasant. ...she wasnt using either gloves or tong to put tomatoes in the plates.. and she said thats how she works. I was so upset and throw the tomatoes right in the sink. Hope she she serves the customers with better care next time.

They are really slow and some of them dont know what they are doing there

New spicy chicken is delicious and the teen is always a dependable go 2

For a fast food chain I am pretty blown away with this service! Wish I knew the employees name but the night shift at around 10:30pm on July 4 was spectacular! I ordered a combo with a drink and I had my bike with me. Without even asking my server carefully set up my bag and taped my drink down to a cup holder - got me a bag with handles to easily bike home with my meal!!! It was kind of busy too and they still took the time to make sure I was set. Felt seen and loved!!!

Ever since new management, service has been slow and food has tasted awful

Decent food for a chain...

Rude customer service and 20e-min limit from seating. Unbelievable. Food was good at least.

Vegetarian options: Great food Kid-friendliness: Every kid loves burgers

I got a stomach ache after having a burger. They don t wash their hands after handling money and jump straight to making your burger without gloves

I love A&W. People there are always so friendly with great service

tasty

praise Oprah for the new management team - this crew of young fellas has the drive, dependability and dedication to turn this place into a national flagship store. Oh, and ladies..... not only the Onion Rings are super-sized serverd hot!

Very unfriendly workers and dirty dining room

dont go there before 8 am the team are sleeping worst services aver

They say they are 24 hours open but i placed a mobile order and went to pickup but they say they are closed and not even let me wait inside while there was some other customer still inside. It s only with this location.

Clean, nice environment, friendly staff. Nice foods. A bit expensive but quality is good. Great as open till late night. Now, its taken over by new Management, now more staff and more sitting facility. Its now more busy than before..... Food : 5/5

While I like A&W in general and their burgers are great... This one is definitely not clean. No TP in washroom, dirty, no paper towels, and the top door hinge isnt there so the door wont close even if you try to force it. Cashier was not attentive to me, and he dug into the fries to put them into the deep fryer with his bare hands, where just before he was doing other things. Didnt wash his hands. Suggest they do a thorough cleaning and increase their cleaning standards.

Open 24/7

Open 24 hours. Efficient and quick service

Very friendly staff, attention to detail.

Excellent poutine, rootbeer & chicken strips. Several homeless were inside asking for us to buy them food.

Manager was wrapping hair in full view of customers while she chatted with cook meters away from food. Then she went on to argue with me call me a liar, restaurant is dirty and smelly.

Needs an reno and less homeless