A&W Canada in Toronto

I asked to use the washroom after placing my breakfast order. The key pad to use the bathroom.is so dark I need to use my cell phone flash light to see it. They need to install new key pad with easy to read numbers.

Screwed up my order twice and over charged me despite their mess up. A&W in general has gone to hell. The only saving grace was the orange juice was really nice

Wheelchair accessibility: Accessibility doors included, cant guarantee it always works (technology, it works and it doesnt) Food

Garbage customer service Kid-friendliness: Horrible Food : 2/5 |

Best location and best food service in this location

Customer service was terrible. They wouldn t let me refill my soda which is what A&W is know for. Not going back there. Better and cleaner locations close by too.

This store is great and Harpreet and her staff are good

Great staff and great service. Best fries too.

Love the food, love the staff and the hand wash station is great!! Open 24 for that late-night snack!! Parking: Lots of free parking, always Wheelchair accessibility: Full accessibility!!

If its from A&W it must be good.

Pretty nice and quiet place, not crowded. Huge parking lot. Service

Very good place for breakfast.

Open 24 hours and offering amazing food and friendly service for all 24 of them.

Amazing staff and very friendly atmosphere. Must visit place for a good time

@ 9:50pm today on Friday October 11, I had placed my order and as the female cashier (dont know her name) had taken the customer behind me order and while she was making the gentlemen tae, she had cut behind her thumb, I had seen blood on it, she didnt bother at first to clean off some of the blood, neither to get a band aid and cover that hand with a glove like your suppose to when you work in the food industry as I have in the past and that had been always the case to clean up, put a band aid and a glove on the that hand. She eventually did after dealing with customers orders and handing them their food. Not acceptable

Dietary restrictions: One of them best restaurants I have ben to very clean and the food is always hot and fresh and the stuff are kind and friendly. Food

They were a little slow but the food was very good.

Hats off to the photographer who took the photos for the menu display. A talented human to say the least.

was the cleanest and nicest a&w I have ever seen super nice service and welcoming atmosphere. The best teen burger i have ever had

Wash 0049#

This is one of the best A&W. best service, very clean Kid-friendliness: I forgot her name, but she the Filipina staff there who always makes my daughters experience in this location the best burger place Food : 5/5 |

Good food, friendly staff. The music however is waaay too loud for 5 am. It was difficult to communicate with the staff and talk at our table

Food is delicious

Today around 7:30 pm I went in to treat myself a burger normally any cashier is genuine & kind however today was not the case of Kindness. I was greeted by a really rude employee who would roled her eyes at any things cmng out my mouth check ur camera footage if I am wrong I still maintained friendly gestures and paid , left the store came to see rotten white marked buns I burst out crying it wss long day for me I hadn t had any food yet and I saw white mold on top of it. Why would smone do this ?? What would hv I done so dirty that U literally wasted my hard earned 12 dollars go in vain must b not a big amount for u bt for me it was . I have clicked pictures not sure where do I post it must b helpful to understand my pain

Chicken burger and beyond meat burger were not good - low quality buns used and beyond meat patty is different compared to other A&W branches. I was there yesterday with my family and overall it was below average.

Rapid service.... got my order wrong and fixed it with no questions asked in about 37 seconds

Cashiers are very friendly! However, the cooks at the back don t wear gloves when preparing the food. I ve seen a cook sit at the back on their phone and then get up and prepare the food without washing their hands properly. Hand washing should be in accordance with food safety standards (I.e scrubbing of nails, washing hands with soap for at least 20 seconds etc.). When I mentioned this, the cook got into a debate with me saying the cook area surface is hot enough to kill any bacteria .

The burgers are good, I think they meet expectations, the atmosphere of the place is good. The treatment of the employees is not so friendly.

Very friendly and nice staff that go out of their way to assist you. Parking: Lots of space Food : 5/5 |

Good place for snack

Surprisingly good breakfast. I like it better than the hamburger meals.

Always have a great experience here - the staff are always friendly and amazing. Food is always excellent.

Burger without ketchup, fries with no salt and drink without straw. You can t make this stuff up!

Great food and great service.

Great service even in late at night.

Great quality food and ingredients. However, service is just ok. Sometimes the assembly is lacking like off cuts of tomato or missing ingredients. I got an Uncle burger, it literally had 1 tiny strip of bacon. They charge for everything now even the chipotle mayo for fries. Since its 24hours it gets weird at night with huge groups of men some playing smartphone games, all sharing one coffee between like every group of about 5 people. They were nice enough to only take up half the restaurant though so I guess thats considerate, literally exactly half was entirely filled with extra chairs pulled over to that side. Not sure how sustainable that sort of behavior is though, they were super loud then seemed to quiet down so I could order. Again considerate but definitely odd. I mean its a fast food joint youre really suppose to eat and go, not use it like a 24 hour lounge.

Breakfast was excellent especially Jashan very good customer service very helpful and accommodating I will come back again.

I had the pleasure of being served by Jashan who is very efficient, polite and got our order correctly and served me in a timely manner. Keep up the good work, Jashan and hope to see you again very soon

So basically we came in there this morning around 3:30 am and the girl was just so rude throwing my food throwing straws just have an attitude like if she didn t want to work the night shift she should ve never applied for the job like seriously I had a horrible experience and I would never recommend this location to anyone

super slow service food was good

One of my late night favourite spot

I come to this location often. Food & service is always the best. Thanks AJ & staff.

Sweet potato fries so little they gave me like 10 pcs

We had Paneer Masala burger and was really nice closer to Indian taste

Don t have any specific complaint but please use gloves while making burgers.

Sukhjot was amazing, she customized an order for 8 of us and was the only one running the show, kudos to you and thank you!

Really professional service by sukhjot. Really appreciate the warmth and care.

Jashan, Siyam and Manpreed fantastic service the moment I walked in. Got my order right and fresh. Thanks again

I love this location because of how the staff treats you, This A&W has one of the most hard working and positive employees. Especially Harpreet and Manpreet, great team

Amazing food and the staff is very friendly specially Manpreet, Harpreet and Siyam Dietary restrictions: Keto friendly options available

Excellent costumer service. The attendant was very nice and smiling all time making my breakfast and my day great. Thanks

Very Friendly costumer service. At 5:00 am the attendant was working with a smile and nice service. Thanks A&W to made my morning Kid-friendliness: Great place to come after working overnight. Nice music, great breakfast and excellent service

spotless place in gta

Best a&w branch in the city for me. Workers are what make this branch my fav spot. Especially Anjali and Sukhjot. They accommodate and seriously prepare food with love and care. I have eaten in other AW branches but this one so far is the best. Excellent customer service and great food. Would recommend

Me and my wife have been there many a times. We love their Chipotle wraps. The service have always been amazing. Sukhjot had been very helpful. Good customer service overall. We will return back again.

Fancy!

The service and food was great

I have lovely, wonderful experience with my friends at this location. friendly customer service all the Staff are polite and friendly I have tried chicken cruncher with coke and other food really enjoyed their freshly and tasty food. you guys doing great and amazing Job. Highly recommended. Thank you for what you doing and keep it up.

All good as it supposed to be

Excellent Customer Service. Staff very professional and accomodating. Very good experience. Very clean place. Bravo Food

Well, everything is so amazing about this outlet. Food quality is awesome, ambience is much much better. The owner is so down to earth and works himself more than other crew members. Must visit place Food

Best food best service

Customer service is very good

Very nice treatment by sukhjot brar

Food is usually made exactly how I order it. Staff are friendly, and the place is usually clean. Plus it s open 24/7, so that s a plus. Great for fast food standards.

Good food and great service.

Anjali is one of the best representatives at this location. She knows all the items on the menu very well. She was very creative in suggesting me an item from the menu and I liked it very much. It represents how she keeps herself in customers shoes and understand their needs and goes out of the way to help. She definitely deserves career progression. Jessica and her colleague are hard-working. They are dedicated to their work and are the backbone of this store. They possess career progression, too. The team deserves great praise and great rewards for their hard work in running this store. Keep it up.

Amazing staff the girls and manager go beyond and above to make everything perfect for you! Parking: Parking lot

Staff is super helpful and gracious! Grateful to have that after a long tiring day lol. Thank you!!

The staff were so nice and attentive! Food was hot and tasty. Overall a great location!

Best a&w in the GTA.neat and clean , Staff is very polite, I have tried chicken cruncher here which is the best .Highly recommend.

This place is the most clean and professional. The employees are kind and friendly.

At this location, I felt like I was eating in a full service restaurant. Food was great, restaurant was clean everything was above grade for a fast-food franchise establishment. The customer service we received as I observed was incredible, our coffee was refilled like I was sitting in a restaurant. I asked for water I was given a mug like the one they would use if I had ordered an A&W root beer. It was amazing I live 12 km away but Ill drive here to eat again at this particular location - amazed.

Very clean place. Food is very good and the gentleman on the cashier AJ is awesome and very friendly.

Anjali is the best fast food server I have ever met. Come to this place to be served food with passion.

Got my food plain and simple. No issue.

Awesome service with good food

This is my new best place to eat. Great staff great good .

Come for coffee every morning. Consistent friendly service from hard working staff and the coffee is the best in the neighborhood.

Been here for breakfast a couple times. Excellent service. Fresh and delicious.

Very professional service and great atmosphere. Clean restaurant. Will definitely come back. This was my first visit!

The sweet potato fries are the best

Worst restaurant ever Rubbish food Poor customer service Food : 1/5

Very very very clean place and good ppl. Food was nice and hot. Highly recommended

I ordered beyond the meat today. This was cold and worst burger I ever eat. They even dont send straws with drinks. How cheap. I will never order from here. Very disappointing.

I ordered beyond meat combo with onion rings. This is the best veggie option they have. Clean restaurant

Very rude stuff No effort is being made to train them

I just ordered veggie burger, but they gave me meat burger after waiting for 25 minutes, its completely unfair as they have ruined my religion, after taking a bite I realized its meat. I have vomited instantly but still cant forgive them for making this blunder. Please dont do these type of mistakes with anyone else

very good and tasty breakfast. The AW was very clean especially the toilet. I have a very good impression about this place. Thank you guys.

We came here on a Saturday night in a party of 7 all ordering meals Harpreet worked so hard all on her own to make ALL 7 meals. Even still she was so kind and helpful, she definitely needs a raise for her hard work!! The food was hot and delicious!!

harpeet was so nice cooking up my cousins and i our food. she was the only one working. that being said, if she s going to be the only one here she deserve double her wage

Quality burgers from responsible farms.

Good atmosphere, but staff were slow and had trouble understanding the customers needs. Parking: Dont leave valuable in car. Wheelchair accessibility: Available

East York mall A&Ws services are sloppy & just garbage. Ive ordered poutine & mozzarella burger...after 15min I go to the counter and the guy whos probably their manager casually tells me, he gave my order to someone else. Then they rush to make a burger. DEFINITELY ASK FOR A RECEIPT BECAUSE THEY ARENT RELIABLE.

24 hour service and dine in, great location. Can t go wrong.

Be safe

The food was sucks and the washroom was closed and service was bad as well + when we ask about the washroom they said they don t have , so I guess that s the worse branch I have seen

I only have the plant based burger here and its actually very good Beyond meat burger it is!

Great location, fantastic staff and very modern, clean restaurant!!!

Always a good burger.

Best veggie burger you ll ever have

Worse kids meal ever thank God I taste it first. The chicken strip was raw look like its frozen and fry in high heat. And kids meal $8 for a mini juice 2 strips and 8 grains fries and a mini bar u guys need to come out of business

I love it here! I come here for my lunch breaks at work and the staff are always friendly and the wait times are never long! Yummy food and I just overall love being here!

The cleanest restaurant I have ever seen best customer service. Very nice and polite staff especially RAVINA who I think is the manager of the store. She is doing great job in managing staff as well as the store . Keep it up guys good job .

The place is super clean,the food is always fresh and hot. I been always order there and they prepare my food within 5 minute and staff is very friendly specially Harpreet and Ravina. Even all the staff is really good. I would suggest everyone to visit this place. Good job guys..keep up the good service

Harpreet is a lovely worker very friendly and diligent at her job. All staff here are super nice and hardworking.

Very friendly service and the Night Shift workers are always welcoming and have great service

Super friendly Staff!! Very fast service!!! Hot and fresh food!! I will definitely return to this A&W in the near future! I am very impressed with this specific location. Great work ladies

Awesome place! Employees are so kind and very helpful! The food is amazing!! And i love how they know your name. Keep it up!!

Guri and Happreet, the dynamic duo at A&Ws 24/7 franchise, made my late-night visit unforgettable. Guris warm hospitality and attention to detail, combined with Happreets efficient kitchen coordination, created a seamless and delightful experience. Their exceptional teamwork, personalized service, and delectable food exceeded all expectations. Thank you, Guri and Happreet, for an extraordinary dining experience at A&W that Nashville chicken with extra sauce did the job.

Amazing service and food. Mandeep is my favourite server!

I dont get it. There were 3 staffs working, yet only 1 serving and cooking. The line was busy and long and I waited almost 20 mins for my food and drink to be served. Why were those 2 workers at the back using phones and talking while the woman at front was doing all the work. Unfair environment and this should be noticed by the owner. Secret shoppers should be called. This was 2 weeks ago.

In my experience the people that work in the night, need to be more hygienic, you cant handle other things like money, cleaning brooms and equipment, and then handle the food with bare hands, I asked the guy to please wash his hands and he refused and went ahead to continue making the food that was incident 1, 2nd incident again at night time, 2 staff same guy and a lady, the lady came from handling whatever she was handling and started handling my togo food with bare hands,asked them to wash their hands and the guy yelled she already did, and I am like i didnt see her, As she continued to make the sandwich, He then told me they are not allowdd to wear food handling gloves at A&W. Not sure if thats the case but this needs to be checked, too much negligence and mishandling of food together with rude staff.

very good quality food and excellent and trained saff.

Best location to enjoy with family & friends very polite staff

Yummy

A&W s all Canadian breakfast meal is my favorite! They even allowed to split how I wanted the eggs cooked. :)

Best place ever... I was there on Saturday evening. It was very busy. I liked how the girl at front I dont remember her name handle it very well. Also the appreciation for the girls working in the kitchen for there service. Didnt have to wait for long for my order even it was busy. Well coordinatioan!! Overall 5 star service. Surely going there again.

I cant say enough good things about the A&W in Thorncliffe. From the moment I walked in, I was greeted with a warm and welcoming atmosphere. Mandeep is the best. I like how she greets you with the smile. She ensured that my order was taken accurately. I highly recommend this A&W location if you are looking for a quality food. Very neat and clean dining.

Sloppy people work here on a Friday night. First they make you pay for required dipping sauces for the fries (DoorDash), then they dont put the fries in the delivery bag at all.

Very good food and fresh & hot best a&w spot out there and the staff are Friendly the guy name AJAY was very helpful and brought out my Order in Timely manner......so if you want good food the best burger come to this a&w location Food

I ve always had a positive experience at this location. Food is hot and delicious. Staff courteous. Restaurant clean. No complaints!

The food quality and services are top-class. I think this is the best A&W in the entire area.

Fries were perfectly salted so I m giving it a 5 star

The girl was super nice and helpful. She returned the coupon to me, and told me I still can use it next time. The food was great.

As a regular customer at A&W East York Town Center, I can say that the entire staff is fantastic, especially Mandeep! Always a great experience with delicious food and friendly service with a smile. Highly recommended!

I visited A&W restaurant on Friday, October 13, 2023 and I was very impressed by the service of May, who was a food attendant. I am a vegetarian and I asked her if the Buddy Burger was a vegetarian dish. She kindly informed me that it was not. Later, when I ordered another dish from a different attendant, she came over to me and said that the food I ordered was non-vegetarian. She was very attentive and considerate of my dietary preferences. She had a friendly smile and a professional demeanor. I really appreciated her help and I enjoyed my meal. I would give her a 5-star rating.

I d like to say that this a&w location is really good for a late night grab. I usually grab food late night after a hard days worth of work and the girl that works the overnight shift, not quite sure of her name but she makes the experience really good. The food is always made fresh, the store is left spotless and the customer service is definitely memorable. If you decide on grabbing some food, I recommend going here if you re not trying to be disappointed.

Never ever I Had ...... perfect service

The staff was so nice and the place was clean...including the bathroom!

The ladies here are amazing! It s a wonderful way to start your day - picking up a coffee or a breakfast sandwich when needed. The service is the BEST!

Such a horrible service they don t even know how to deal with customer the girl name sukhjot don t know the basic Etiquettes to speak with the customer such a illiterate . i was regular customer with this location but now i will never come again. There are two three girls name may, riza , jasmeen so on they are really good they know how to speak and handle the customer well i am not the kind of person who put reviews generally but that girl sukhjot really piss me off

Ordered through Uber eats and received RAW food I m extremely dissatisfied with the order. Every restaurant should have food safety protocol to follow to ensure this doesn t not happen. Food

First time in A&W for breakfast. Nice prompt service, caring staff. No liking your breakfast sandwich with no sauce, it tastes blend. The harsh brown is best amongst the fast food chains, it crumbles and crispy, not oily, I enjoyed very much. Coffee is also nice coming from a fuzzy coffee drinker. You need a new recipe for breakfast. Oh your A&W application sucks, you take away the online coupons, and it takes an eon to load. Parking: Ample Wheelchair accessibility: Full accessibility.

Food is too good

Best place ever I visited neat and clean and staff is too good

Staff is too good here and food is fresh

Personally great as always

Best restaurant in the area

Worst place to eat ever i throw out the food like this the beef smells so bad fries was cold and old i will report you for consumer service and i want my money back please hire people who can makes good food for people shame on you

Worst please ever

Solid fast food, 24 hours

Good service Staff polite/couteous. Food very good.

Very courteous staff.

Clean location with plenty of seating. Handwash station is very convenient. I always order ahead through the app. Aside from the one time my burger was missing its bacon add-on, my orders have been spot on, fresh and fairly quick. High chairs available. Wheelchair accessible and private bathrooms.

I been a customer for 4 years in this branch, big respect for the owner and the staff the cleanest A&W branch I go to.

Night staff at 9pm, June 8th 2022 should receive a raise. The service was amazing and the food was made well!

The staff that was working at 9pm on June 8th 2022 were incredibly friendly and I believe they deserve a raise. The food tasted great and was prepared perfectly!

First time I experienced A & W was today at 45 Overlea Blvd. The restaurant was clean and modern. The food was very good. I had a Teen Burger combo. The hamburger was delicious, the fries were fresh and excellent and we had a duet cake in the frosted cold large glasses. I also learned what A & W stands for: Allen & Wright.

Nice friendly atmosphere and staff

Bare hair in my food. Blonde curly hair.

Love a & w grass fed meat and antibiotics free meat. And the staff are great too

I bought mozza burger and I told her no bacon the cashier wrote no bacon I saw in screen. My order was to go and I just went. When I am open the my order it was bacon inside in burger and I put the garbage. When I told to cashier another time I just heard Oh sorry.

A&W is much better in Canada than its US counterpart. The burger is fast food quality, but it tastes slightly better than competitors. This could be due to the beef being grass fed. The root beer was refreshing and they have a fridge to chill the cup. I liked how the fries came in a miniature deep fry basket. The public hand washing station was also unique.

Vegetarian options: Beyond meat

Worst place ever, no humanity in workers. It was 1.00 am in the midnight and I had an emergency to use the washroom but the cashier refused to give passcode saying it s only if you order something, u r not my customer. I mean it s 1.00am where can I go?

its good

Im not here to talk about the food quality because Its really good depends on the staff. But Im here to talk about the business system. Before they didnt charge $1.35 for Chipotle dipping sauce when we all know its $0.40 in all other branchs. and they offer root beers mug at night but now no. Also, some night staff didnt know how to cook the food right!! I used to eat from A&W 3 times a week but now 2 times a month.

Levi is the best! Always so friendly! The food is awesome as well