Shangri-La Toronto in Toronto

Amazing hotel! Jorge has great recommendations. Cant wait to go back! Rooms

great location, check in and check out very smooth, staff is friendly, parking is little expensive. I would like come back again!

Benji the best bartender !

Nice hotel Great location Very festive and warm decoration I find the service a little slow but the staff is really pleasant

The staff was amazing they made you feel like family , everything was on par

Great conference venue. Everything was on point for a large gathering

First class hotel!!!

One of our favorite hotels to stay at for business or pleasure, love the vibe and atmosphere of this place.

Very friendly staff who do their jobs well.

Hidden gem in the heart of the city

Beautiful hotel. Conveniently located. Looking forward to coming back in a few weeks.

Best 5 star hotel in Toronto. The staff and service is top class. Rooms: Luxury Nearby activities: Plenty. Heart of Toronto downtown Food and drinks: Excellent

Beautiful hotel and rooms. The service from start to finish exceeded expectations. Highly recommend.

Went for a high tea. Of course it is expensive but you get what you pay for, which amazing tea and great service

Beautiful hotel, close to many things which made it ideal to Uber where we needed to go. Staff very friendly, remember your name.

Did not meet expectations as a luxury hotel at all. Need renovation immediately.

They don t offer late checkout not even if you stay in a suite (1508) and your flight gets delayed. We have 2 kids it will have been nice an extra hour even at an additional price. This hotel is overrated you guys should be ashamed of themselves.

Its one of the best brands of hotels...primary location, right in downtown.Walking distance to Union Station.

Chief concierge Dean is so nice ..

Walkability: Within walking distance of harbourfront, Eaton center, and in the heart of central Business district Rooms : 5/5 |

The staff are very polite & professional. Im not sure why they didnt have water pitchers on each table for the event I attended. Im probably going to sound picky. We could have benefitted from 2 sets of salt & pepper shakers at our table. It feels rude & awkward to reach over top of the table or have another guest do that during a presentation. The food itself was good. The atmosphere & decor are beautiful. Finding the front of the hotel for parking was a little challenging. Valet service itself was great. This is my 2nd time there for an event. The time prior was excellent in food, planning of the event itself. This is a beautiful hotel otherwise. Walkability: You are in close proximity to walk to main areas of interest in Downtown Toronto

Signature Tea was disappointing. Located in the lobby, a bit tight on space, with guests wandering past. Pastries disappointing - mediocre , not professional quality - more worthy of Mandarin Buffet than Shangri -la. Did not stay at hotel.

On the service front: During checkin I was asked if I m okay with a no bathtub room. I agreed to take the room since I only use shower anyway. Little did I know a no bathtub room meant an accessible room. When I called front desk, I was met with snarky comments such as we told you it was a no bathtub room. On the room front: there is a huge pillar directly between the soft chair and TV, terrible design/layout. On the location front: GPS direction takes you to front of hotel, there s no sign how to get to the back of the hotel where the valet is. Overall extremely disappointed with what is supposedly a luxury hotel.

Went to the Shangri-La for an interview and was asked to meet folks in the lobby. Got there early and sat myself down in a corner of the lobby, but was asked to move and come sit on a high-top. I felt that was a bit rude but maybe shouldve been expected for Shangri-La Toronto. Also theres no free parking.

Pricey! But very good. But pricey

We really enjoyed our stay at Shanghai-La. The room was spacious, clean, and felt like home. Indeed it s a luxury hotel. There was live music every time we walked to the lobby. Everything was great.

Spacious room with a view of the CN tower. Tv in the bathroom mirror so me and my wife can enjoy the bath with tv while our toddler son is sleeping. Excellent service as always, the staff moved all my stuffs into my trunk when I was checking out so we can still enjoy the swimming pool and walk around town before leaving.

We booked our wedding with the Shangri-La and found the event planning experience lacking. Not the professionalism I would have expected from a five-star hotel that likely does weddings every other week and hosts numerous other events throughout the year. I had particular issues dealing with the Events Administrative Assistant. I hope additional training will be provided to them to minimize anxiety for future brides and event planners.

I should ve probably made this review years ago when I stayed at the Shangri-La, it was a great stay certainly unique in Toronto compared to some other boutique hotels. LET ME BE CLEAR! BENJIIIIIIII Amazing Bartender/Server whatever he is he s truly a joy to have should he service when visiting Bosk (located inside the lobby of Shangri-La) he really knows how to uplift, listen and he s just incredible at multitasking! What else, the food amazing, the vibe and ambiance amazing, I just can t get enough and when I find myself coming in for a visit no matter who is working it always has been a vibe! The amount of connections made here along with events held amongst friends are enough to create an album of memories!

We had outstanding experience staying in Shangri-la for our wedding day. Everyone in the team made sure we are happy and enjoying the moment, stuff did their best to accommodate our requests and be respectful to our timing.( early check in, store our cake, deliver flowers, etc) It was lovely to receive the compliments with champagne and dessert. As well as we enjoyed breakfast in the restaurant downstairs. Thanks the whole team and management for making our day extra lovely.

Excellent hotel in Downtown Toronto

This hotel is amazing! The staff is so friendly, welcoming, and proactive! Great restaurants and a fun lobby to hangout in the evenings! Great location as well, with a lot of things to do within walking distance.

Good location and service. Hotel is quiet and nice managed. Outdoor noise in midnight can be heard during stay but still in ok volume

Finest hotel you can go!

We were just there. All aspects were EXCELLENT. Would highly recommend if you are staying in toronto. excellent location. Very high quality service. I cant say enough good things about this hotel and our experience. Very much a white glove service hotel. Excellent!!

Incredible experience, I normally stay at the 1Hotel but this was on another level. The room was immaculate, staff super friendly and service impeccable. Highly recommended!

After a great experience in Jeddah the shangri confirms it in Toronto! Thanks to Gianelle, concierge to Ashley and Julia at breakfast and to everyone!

My sister, mother and I had a wonderful time at the Shangri-la. The staff was super friendly and accommodating. The lobby bar is spectacular and they serve a high tea. The pool, hot tub and sauna was so relaxing. We stayed in a king suite which was nicely kept, room service was quick and the food/drink was delicious. I would highly recommend staying here as I will definitely be returning here!!

Brunch was amazing

Benjamin belay was the best bartender ever!!!

Above all, service is impeccable. All the staff, from the concierge to the cleaning personnel are warm, welcoming, and attentive to your needs. I have stayed at other high-end hotels in and around Toronto, but service-wise, the Shangri La is leagues beyond its peers.

From the moment we walked thru the doors I was immediately in love with this place!! From the men at the valet , the amazing front desk workers and every staff we encountered we were treated to the highest standards!! The details all over the rooms,lobby, and health spa were impeccable! Stayed 2 nights and they even gave us a late check out . I would definitely recommend this place before any other in Toronto !!!!! Thanks for setting those standards and can t wait to return Rooms: We upgraded to king suite and never wanted to leave the room!! Even cancelled things to spend more time there Walkability: I walked everywhere ! Ended up in Kensington market for tacos and strolled the beautiful U of T grounds on the way back to hotel

This property has a great lobby, nice spacious rooms, and one of the better pools I have seen at a hotel. But just be aware not to enter the stairs here as you wont be able to get down as you need a room key for your floor. They also may have events here from time to time at the hotel, so be aware the 3rd floor balcony may be rented out occasionally. They seemed to not want us on the floor when an event was occurring. Im not sure what that was about, but the people doing the wedding event were very off-putting and strange about us entering the floor. It was a strange experience.

From the moment we walked into the hotel, it was such a pleasant stay. All if the employees treat every guest with respect. The rooms were immaculate and beautiful. The various venues located within the hotel are beautiful as well. Which strongly recommend staying here if you get the chance!

Wonderful experience for my spouse and children. Live music Friday evening in the lounge. Terrific breakfast service. Courteous service throughout. Well situated in Toronto. Good coffee

Ana served as one of our event coordinators and provided exceptional service throughout the entire process. She prioritized all our tasks efficiently and promptly addressed every question we had. Thanks to her dedication and problem-solving skills, we successfully completed our event. We are extremely grateful for her professionalism and kindness. Thank you Ana.

Location is excellent. For the price I think there are better options. Customer service was ok but I think should have been better.

Great first stay at the Shangri-la in Toronto highly recommended across the board for location, food, safety, cleanliness, and staff. Rooms: Everything you need, nothing you don t. Great climate controls, lighting, internet, full bath. Food and drinks: Great Benedict Royale for breakfast and French pressed coffee. Fast, attentive service. Extremely personable and professional staff. Noteworthy details: Elegant, refined, clean.

Nice place

Great place for a wedding

My vehicle was damaged in their care. Hotel Manager informed me security checked four days worth of footage in two hours ( as my car was not moved from their location my entire stay ) only to be told it was not damaged by their staff. This was not a careful examination of the actions of their staff that I was told would be completed. I was told to file a police report, when the police informed me it was my liability leaving my car with this company. I paid almost $300 in valet charges for my car to be scratched, let alone the fact that I live four and a half hours away, and this was supposed to be my anniversary trip. I am unbelievably disappointed in this hotel, and I will never return. Unless you would like your property damaged with absolutely no accountability from the company, I would avoid this place at all costs.

Shangri-La should be ashamed that they still offer foie-gras for afternoon tea, one of the most inhumane delicacies of all time.

Wouldnt recommend the Shangri-La for Afternoon Tea. Apart from the atmosphere, there was nothing great about the experience apart from the scones. Food and drinks: Our reservation was for 12pm and we didnt receive our food until 12:45! We didnt even receive our tea until 12:25pm. The food is ok, but nothing stood out. The flavours seemed intriguing but everything fell flat apart from one of the savoury options and one petit fours. Given the calibre of the hotel, it was incredibly disappoint. Scones were the one thing that was delicious, especially the chocolate chip. Service was terrible, not once did our server come ask us how we were doing, and we had to ask every time to get more hot water. Very overpriced for not that great experience.

Great service and rooms. Will return.

Good service, reasonable price!

Wow. This was a fantastic stay for my boyfriend and I. We decided to splurge and it was so worth it. The bathroom was nicely set up with a tv in the mirror not to mention l occtane bath products. There s a nespresso machine and various delicious teas. The view of the city is decent and the gym/pool was super nice. I would totally recommend this place. The staff are so friendly and helpful, they even let us borrow an umbrella for the day.

A very, very expensive way to spend a night in a suite here.

Have to leave a negative review. Had issues with our first room, and was moved to a room of same type but literally half the size. Requested a switch again if it was available, and staff became borderline hostile. Eventually they put us into a room like our first, but it was in terrible shape for what I was paying. Chair upholstery was worn and had pulls all over, carpet had huge stains. The tablet for the room was buggy, and at some point started showing the wrong name?? Expected better based on other Shangri Las, and from Toronto friends I have who frequently partner with the hotel. Quality shouldnt vary this much. Rooms: Hit or miss on quality. First and second rooms were fine, but third time the carpets were stained and couches in poor condition. Ive seen better in motels.

Five star hotel with lively lobby area. Very central location and walkable to many attractions and excellent restaurants all around this hotel. Service from staff is top notch. Beautiful pool and large hot tub but disappointing that it is not salt water but brominated!! The furniture in the pool room looks outdated and cushions old and limpid. The large hot tub is awesome with nearby beds for rest. Rooms are fair sized with modern bathrooms. Bed comfortable with feather pillows. The Westin heavenly bed seems a notch more comfortable. Doesn t have enough space to store in tiny fridge. Valet parking only.

spend 16k for room is ok! I enjoy the view.

Absolutely love, love, LOVE the piano in the Lobby Lounge!

Wow, just wow. Incredible experience.

We stayed at Shangri la in Toronto for an extended weekend. The location is superb. The lobby is lively in the evening and enjoyed beautiful piano music accompanied by vocals. They allowed us to do an earlier check in which was great and while waiting we were able to use all their amenities. The room is lovely however can get very loud with all the ambulances coming nearby. The service was great however they made a few mistakes with a room service as well as forgetting to fill the shampoo/conditionner bottles. We would definitely stay here again !

In general a nice hotel, a few improvement suggestions though: - Light switches: while the lighting itself is good, the controls are annoying. They dont always work, their light is too bright at night, had to cover them with pillows and books. - breakfast service is very slow for a business hotel. First waiting to be seated for over 5 min, then waiting for the food for at least 25 min. The staff are nice though. - Showers: typical North American system - quasi rainshower. Really inconvenient for women, we dont want to wet our hair each time we shower, we need to control the hight of the showerhead. And, of course, not easy to turn on and off.

We choosed this hotel for business reason and birthday celebration. The location of the hotel is good. 15 minute walking distance to downtown. Breakfast is good enough. I love the taste of meals. The portions are ok. Tea is getting cold very quick. Filter coffee portion is for two people. Unfortunately I am allergic to dust and mites. They provided air purifier immediately. Room Director Adam is very kind and responsive. Thanks to him. Hotel Lobby is pretty. There is live music everyday.

You ll be blown away everytime. Great lounge, rooms are incredible, food is on point

Shangri-La Toronto has become one of my favorite hotels. They accommodate any request and make you feel like you are at home - I look forward to my next stay.

Wow! 5 stars all the way!

Service is top-notch. They know what luxury service is about in terms of service . Rooms need renovations, furniture are getting old and some of them are in bad shape. Rooms: They really need to upgrade the all suite and furnitures.

Very nice and clean hotel. Service is excellent.

We had high tea at the Shangri-la today, and by far, was the worst service I have had in a long time. We were not served anything to eat until well past an hour after ordering. Our server ignored us most of the time. We asked when our food would be arriving, she apologized and said a manager would be over soon. No one came. At last the tea service came. The food was overly sweet, and mediocre at best. We wanted to order off the regular menu but we couldnt get our servers attention. We asked for the table to be cleared multiple times before it actually happened. Then we had to send one of our party to find our server so we could settle the bill. We paid in full. Do not recommend, would not go back.

We went for high tea on mothers day and it ended up being a great experience. I want to thank Lakshay who went above and beyond to accommodate us even though everything was booked out for mothers day. It was a really special occasion for us and the attention they gave us lived up to the occasion. Looking forward to spending another evening there!

Exemplary Mixologist Demonstrates an unparalleled mastery of mixology, consistently crafting cocktails that are both inventive and delicious, elevating the drinking experience for all patrons. Exceptional Customer Service Exhibits a genuine passion for hospitality, fostering a welcoming atmosphere and ensuring each guest feels valued and attended to with personalized attention. Impeccable Professionalism Maintains a polished and composed demeanor at all times, delivering service with precision and grace, setting a standard of excellence for the entire team. Innovative Creativity Continuously explores new techniques and flavor combinations, pushing the boundaries of traditional cocktail-making to create unique and memorable libations that leave a lasting impression. Attentive and Anticipatory Possesses a keen eye for detail and anticipates the needs of patrons, seamlessly providing top-notch service and exceeding expectations with every interaction. This bartenders unwavering commitment to excellence and dedication to delighting customers make them a true standout in the industry, embodying the epitome of a perfect 10/10 rating.

This is probably my favorite venue to perform in. Its classy and the management is sassy. Also, it is the most upscale ferret-friendly palace that Ive ever been to. What an intimate setting! As I played, the women in the crowd were so close that I could accurately picture em in the buff. Lollipop and I love to play our ballads in public. When we performed here last, however, they forced Lollipop and I to stay in the same room. It only had a twin bed. She was really upset because she didnt want to sleep next to me. Apparently, I fart, sweat and drool in my sleep. She said the thought of her sharing a bed with me again made her physically ill, which couldve been said in a kinder way. Anyway, when she complained, the manager told her this is show biz, baby! and she went home before our set started. Luckily, there were tons of loose ladies in the crowd. The twin bed made it easy to get rid of them after, so thanks for that. Also, shout out to the bartender, Daryl. He serves THE BEST warm nuts. Please check out my other reviews and follow to support my life-long goal of becoming the most popular reviewer in the area!

Benjamin is a bartender at the shangrila. He was delightful and presented me with a custom Easter egg chocolate: it was a smash Easter egg and really brought in the festivities and the nostalgia of m childhood. I will never forget Easter 2024. He chose the freshest dark cherries to garnish and flavourful zing to my champagne. I love him He is very charadmatlc and so sweet and attentive

Good hotel, kind staff and nice rooms

Stunning hotel and one of the best in Toronto.

Nikola, my husband, travels extensively to speak for corporations, associations and organizations all over the world and EVERYWHERE we go, for some strange reason unbeknownst to us, a simple vegan breakfast seems to elude the most seasoned & experienced 5-star chefs (and everyone in between). The lack of vegan breakfast options at most places are tragic given that a well-made bowl of oatmeal made with water is among the cheapest and easiest ways to make the plant-based folks feel full before they are off to the races of our day. We started to think, is the problem us or them? Ha ha As in, are we totally crazy to think that a low maintenance breakfast is such a monumental task? At some point during our recent travels I BEGGED Nikola to stop asking for oatmeal because it mostly results in an annoyed waiter/ waitress and an offended chef. Nik can t help but say it in his honest, straightforward manner: These oats are floating in water - would you eat this? Plot twist! This weekend we ate at the Shangri-La Toronto Restaurant named BOSK for the first time. The breakfast menu was inclusive & thoughtful which caters to omnivores, vegetarians, and vegans alike! Not only were there several quality options available for us, but the oatmeal option was steel cut, local and wait for it, cooked to perfection! As in, not too hard, not too soft, but just right with some optional garnishes in the side. The experience was so special, so rare and most exceptional of all so UNEXPECTED that this simple act of care took the experience to 6 out of 5 stars! Not only did a job very well done earn praise, but most certainly, raving fans. Not only will we be back to BOSK, but we will be bringing along friends & family next. Additionally, we will gladly spread the word, because honestly, excellent hospitality should be celebrated. Thank you to Chef Mike, waitress Ashley, & the A-team at the Shangri la Toronto property for your humanity as this ingredient has you all standing head and shoulders above your competitors. We will see you in the future! Jules & Nik

Benjamin did a crazy good job today he is the best he honestly the guy to go to

Benjamin and fitsum gave us best service they were very professional and nice definitely come back again!Yeah come check it out great bartenders!

The room was upgraded but was abit disappointed some parts of it where tired looking .wall paper Peeling off ,chips in the furniture things like that. The manger who was Scottish was lovely and very helpful 5stars to her. But some of the stuff where abrupt and not very freindly. Thats why I cant give it 5star.

One of the best Hotel i have visited in toronto. Loved it, staff is very polite. Clean and fantastic ambiance.

High tea was a nice experience with savoury and sweet options. The complimentary Prosecco was delicious. While the food and drinks were good, service was awful and it took forever to come out. When we wanted to leave, it took 5 mins to find flag down a server. I also wished they offered water with it because drinking Prosecco when thirsty isn t that much of a good time when you ve run out of tea. I d return again if there was a cool menu.

Amazinggggg cocktail by Benjamin!

Beautiful hotel, amazing staff. The spa is out of this world. Great restaurants and in a great location. We spent our anniversary here and we got triple upgraded for free. There s a beautiful flower shop in the hotel and jewelry store. The rooms are beautiful. The service offerings is great, the food is amazing. We upgraded also to the holt Renfrew shopping experience. We were driven to and from a private luxury person suite shopping experience. Lunch was included. Breakfast was included and a $100 gift card. Wonderful experience.

Best lobby bar in Toronto

We had such an amazing experience over the Chinese new year weekend! The staff was so kind, professional, and eager to help with our requests. I will forever remember the time we spend here. Food was top notch. The breakfast was tasty with imported jams from France and the French pressed coffee was superb. The dinner menu was thoughtfully put together and executed. Wanted to give a shout out to Dean, you went over and above. Your attention to details and helping my other half set up the room was just phenomenal . Thank you so much! Rooms: Luxurious, clean and amazing bath room. Nearby activities: Nathan Phillip Square and the Eaton s center is walking distance away. Food and drinks: Well thought out and executed dishes from breakfast to dinner dishes. Noteworthy details: Staff are very friendly and helpful. Spacious swimming pool area and sauna. The whole establishment was a luxurious experience.

Rooms: Excellent rooms, spacious, clean, modern Rooms

We had a good time enjoying live music and some snacks at the lobby lounge. The service was fantastic, food was delicious, seating by a very big fireplace listening to live piano music feels amazing. Highly recommended.

First class

Always an amazing experience at the Shang :)

Absolutely beautiful

Excellent!!!

A good performance.

I miss my staycations here. Best hotel in Toronto in terms of ambiance, if your reason for visiting is to clear your head.

We absolutely love the Shangri-La in Toronto. It is by far our favourite hotel in the city. The rooms are beautiful and the staff are incredibly helpful. Our favourite part of the hotel is the lobby bar. The ambiance, people watching, cocktails and live music make for a perfect before and after dinner location. Thank you to the manager Kari Koskela for always looking after us! We will absolutely be back.

My recent stay at the Shangri-La Toronto was nothing short of exceptional. From the moment I stepped into the lobby, I was greeted with warmth and elegance that set the tone for the entire experience. The staff were incredibly attentive, ensuring that every aspect of my stay was perfect. The room itself was luxurious and impeccably designed, with stunning views of the city skyline. The bed was incredibly comfortable, providing a restful nights sleep after a long day of exploring the city. The hotel amenities were top-notch, including a beautiful spa and fitness center, perfect for unwinding and rejuvenating. The dining options were equally impressive, with delicious cuisine served in elegant surroundings. Whether enjoying a cocktail at the bar or indulging in a meal at the restaurant, every dining experience was memorable. Overall, the Shangri-La Toronto exceeded my expectations in every way and I cannot wait to return. Highly recommended for anyone looking for a luxurious and unforgettable stay in the heart of the city.

Went for high tea..it was an artistic and cukinary delight. Celebrating the Chinese ew Year was the theme of high tea..but table setting not formal..no fine China or white tablecloths and not at a regular table but a coffee table . Excessive price..$98.00 per person?

In one word, AMAZING

Some staff can speak Chinese and the hotel is very good

Service standard was noticeably MUCH more inconsistent compared to the last few times we have stayed at the hotel and the coup de gras was being personally escorted by the concierge quite literally back to our room, where she waited at the door to our room (instead of helping other guests) while we collected our bags, to apparently ensure we did not miss our checkout time by more than 15 minutes, or perhaps we were also flagged for a potential bath robe theft risk, Im not sure, but that was a classy ending to a very expensive 24 hours. Some staff members were outstanding and friendly - 10/10. Others seemed to fall more into the Im really too good to be working at a hotel or I am easily annoyed by paying customers who ask for things categories, or maybe they think Aloof is tres chic these days. In my view, the mix of hot and cold just doesnt work and eventually, the Eeyores on staff will start to drag down the Tiggers. They seem to be missing an important interview question when recruiting: do you really, REALLY enjoy working with the public and delivering a delightful experience? I mean, like - this is what you want to do all day, every day, is to provide world class service with a perma-smile, even when you dont feel like it, because thats the job. If I wanted attitude, I could go walk around Holt Renfew for free. That commitment to pathologically over the top service is not for everybody, and clearly not for everyone at Shangri-La. Its also not easy, but if you want 700-1000+ per night, its just the minimum standard. The 5 or 6 star experience or whatever it is supposed to be, is 90% about the experience and especially the service, not the chandeliers or Koi pond, and eventually every beautiful hotel gets old (and the Shangri La is also noticeably aging), so its even more all about the service. Everyone has velvet couches and $12 bottles of Evian, elevated sliders, etc. I dont know if its policy now to frog march guests back to their room and supervise them to ensure they check out on time (as opposed to the more standard practice of letting them return to their room on their own and leave like valued guests), or this was a spontaneous choice by staff (pretty sure it was a management decision), but I would just say this - no matter how great a hotel, or how great its reputation, you can only do silly stuff like that so many times before the shine starts to come off the whole enterprise and the brand can only go so far. Overall, it was just ok, but theres lots of places to go in Toronto which are just ok, at half the price, and where they would never dream of the whole escorting you out at checkout time indignity. Lastly, this is a minor thing, because we used to have small kids, so its not like we have never been those people with the noisy kids, but the pool area was chock full of noisy kids and toddlers wearing swim diapers (and whats the fun in swimming as a kid if you cant be noisy?), but it isnt relaxing for the the adult crowd if you just want to chill in relative silence for a few hours. Maybe have designated hours for families with younger children - that might be a good compromise. In summary, I wouldnt rush back or recommend Shanri-La to a friend - not this time. Its human nature to give positive reviews about things we have spent a lot of money on. OMG - it WAS AMAZING!!!!! Shangri-La wasnt amazing, but I really wish it had been.

My favorite hotel , every time I come to Toronto I stay at the shangri la. You can smell their signature Aroma as soon as you walk in the hotel. Everything from the service to the food and cocktails are amazing. The lobby entertainment is the best, great amenities like the gym, sauna, pool and hot tub. The rooms are large and modern with beautiful bathrooms and heated floors. Definitely a boujie hotel, it is a little pricey but worth every dollar spent.

Great day having Christmas brunch.

Definitely reccomend

We had an amazing stay at the Shangri-La. From the spa to the food to the housekeeping, everything was top notch! The staff is friendly, helpful, thoughtful and attentive. A huge shoutout to Dean from concierge who went above and beyond to make us feel special. We ll definitely be coming back!

Had the pleasure of staying here last week and was such a great stay Had two adjacent rooms that connected with outter door Very clean and little surprises for our kids upon arrival. Big shout out to housekeeping staff and management esp Aleandro Tiongco who we had the pleasure of meeting no ask was too big or too small extra waters towels etc he went above and beyond Check in and check out was a breeze Dinner and drinks in lobby lounge delicious as always Pool area quiet and maintained with towels drinking water etc We ll def be back ! Rooms: Large clean bathrooms huge Nearby activities: Checked out the aquarium Food and drinks: Had dinner in lobby lounge very good Couch seating a bit awkward with two kids even though we requested a table

Best place in Toronto to get a nice relaxing SPA. Very elegant and high quality amenities with extremely well-trained and friendly staff. Lobby atmosphere is also very high-end with fantastic entertainments at nights. Nearby activities: Close to CN Tower, Dundas Square, Toronto Sign, Eaton Centre and more! (5 mins) Walkability: Close to CN Tower, Dundas Square, Toronto Sign, Eaton Centre and more! (5 mins) Noteworthy details: Transportation: TTC subway station right nearby

I recently stayed at the Shangri-La Hotel in Toronto, which boasts a prime location in a vibrant area. However, my experience was mixed. The check-in process was disappointing; I was made to feel unwelcome, which dampened my initial excitement. My room, while beautifully made up, was missing several amenities advertised on their website. However, the effort of the room service and housekeeping teams was commendable, despite some minor cleanliness issues I noticed. The furniture varied in quality, with some pieces feeling more suited to a motel than a luxury hotel, although the overall decor was pleasing. The in-floor heating, a feature I was looking forward to, was a letdown as it barely worked, warming just a couple of tiles. On the culinary front, the food was exceptional, and the room service staff was fantastic. Unfortunately, the restaurant staff didnt match this standard, coming across as abrasive and semi-rude, which was off-putting. Despite these setbacks, most of the hotel team were wonderful and made my stay better. In summary, while the Shangri-La has much to offer in terms of location and food, there are areas where it falls short, particularly in the realms of hospitality and room features. My experience was a mix of luxury and disappointment, leaving me with mixed feelings about my stay. With all of that said, I do recommend a stay here overall. Safety: Great safety measures at this hotel Food and drinks: Exceptional quality. Semi freddo was excellent

Exceeded our Expectations! We recently spent an evening at the Shangri-La Hotel in downtown Toronto. Having never stayed there before and hearing much hype about this hotel property, they definitely didnt disappoint us and even exceeded our expectations. The hotel has an amazing abeyance and smells wonderful. At check-in we were greeted by a very friendly associate. She had us on our way quickly and we were even offered complimentary water. Our room was breathtaking with a fantastic view, imaculately clean and comfortable. This being a special occasion, they had our drinks on ice as requested prior to our arrival and they even supplied a complimentary birthday cupcake. No details were over looked. From the plush house coats, warm slippers, toilettes to the evening bed turn-down service, very impressive. We would definitely recommend, well worth the price and looking forward to our next stay. Well done Shangri-La!

Walkability: Nearby to many restaurants and interments Food and drinks: Very good Rooms : 4/5 |

Great experience

Great ambience. Excellent location. Service is good. Parking space limited. Free parking for 15 minutes only. $30 parking charge after that. Nearby activities: CN Tower, Toronto Island tour, Yonge Dundas Square Walkability: Can be reached by walking from Union Station.

Excellent service and ambiance at the hotel bar. The food was excellent as well. Cant beat this spot on a cold winter night! Food and drinks: Delicious food and drink! I had the dry aged cheese burger and shrimp toast which were fantastic.

Heart of everything. Elegantly decorated, great staff and the rooms are beautiful. Most recent time I stayed here I received a view of the CN tower which made up for the noisy neighbours next door. Valet parking is reasonable and the bar downstairs always have great drinks to try out. Highly recommend this place.

Rooms: Room was amazing Rooms

Great hotel, good reception, spacious and clean furnished rooms, among the best hotels I have visited. Thank you for the warm reception. I will come back next year, God willing

Very nice place, nice view, I love it

Beautiful

Love staying at the Shangri-La but be VERY CAREFUL asking for transportation from the doorman. I was going to Billy Bishop Airport and asked if they could call me a cab as UBER wait times were too long. I was loaded into an SUV and my bags loaded. After the 6 minute drive I was asked for over $100 and was informed I was in a private limo for hire. Advised management of the issue and received the following response: Dear Mr. OLeary, Thank you for your patience regarding this matter. We have done a full investigation and took disciplinary actions and held the people involved accountable for their involvement. Please keep my contact details and next time you visit us, it would be our pleasure to assist with complimentary transportation arrangement from Toronto Airport to our hotel. Wishing you a lovely weekend! The challenge I have with this resolution is I am out over $100 and they are offering me a $20 cab ride for free next time I am in Toronto. They admitted there was disciplinary action taken with the employee who obviously was working with the limo company. Yet I am out the $. Shangri-La should have owned this mistake in my opinion and kept me as a raving fan.

Highly recommend going here for high tea, it is a wonderful experience.

Great room with a view of the CN Tower. Staff really helpful- they leant us umbrellas to walk to our meeting and let me take a Zoom call in the bar before it opened. Lovely!

Great property!

Great experience. Incredible service. Amazing location.

went to shangrilla for high tea beautiful ambience and music was wow staff is very friendly . Noteworthy details: none

Nice event location

Very cool place, with quality service, romantic atmosphere in the lobby with great selection of live musicians Rooms: We had amazing room, 1 bedroom apartment , view to the back alley (Rabba Store) bed was comfortable! Nearby activities: Everything walking distance, food, drinks, theatre, concerts and many more Safety: Good security around the perimeter, as soon you leave the property ground is fine too, homeless around are friendly and don t bug you. Walkability: Central and easy Food and drinks: From Tims to Michelin restaurants, pick your own. Coffee shop at the lobby, restaurant at the hotel, high tea for romantic dinners

Perfect location for a downtown stay. Attentive staff. Very nice heated pool and activity centre. Overall mood and vibe of this hotel is wonderful. Rooms

Update - Returned for a festive drink and wowza! By the fire was one of the best cocktails I ve had in a while. And the live music was even better than the high tea experience. Shangri-la in the holiday season, truly magical 4 stars! High tea experience here was about a 3.5, given the price per person. It was my first time, so perhaps not much to compare it to, but I did have a seasoned person with me! Why it was decent: - Really delicious desserts and scones. Fresh and high quality. The barbie-inspired cheesecake left a particularly strong impression - Good prosecco and good quantities of tea. - Beautiful presentation of food - Friendly service. Our host took a lot of photographs of us around the hotel which was sweet and unexpected! - We completely enjoyed the live piano What I didn t expect: - I had specified that we were celebrating a birthday when booking the reservation and they mentioned they d keep that in mind, along with dietary restrictions (one vegetarian). There made no birthday-specific gesture during the experience. - Savoury items were a bit of an embarrassment given this is at a five star luxury hotel. The mini pizza was soggy, cold and about two bites. The cured beet was tasteless. The potato ball was tastier, but only relative to the former two. There were WAY more sweet options than savoury. I left the place about 60% full. - The seating was a little awkward - I expected something a bit classier and upscale. It was a couch/low seat style right by the doors of the hotel, which can be disruptive to the experience. I expected an actual table, and more comfortable seating. We essentially had to crouch down to pick up our food. - Near the end, the staff interrupted us multiple times to pick up plates and at one point we helped put everything left into one tier so they were able to clean up the table. It disrupted our conversation and our experience. I would not expect we have to help the hotel free up their dishes and cutlery while we eat when we ve only been there 2 hours and are paying $100 per person. - Maybe this is my naïveté, but the teas didn t taste especially high in quality. Overall, would not return here for high tea.

My friends and I had a wonderful stay and experience last week at the Shangri La. Warm welcome at check in, we found all staff to be professional and pleasant. We loved the beautiful pool facilities, and cabana. I highly recommend this gem in downtown Toronto.

Fantastic stay with our family at the Shangri-La. Bethany at front desk was super helpful and the entire team was very responsive via their SMS concierge service. If youre travelling with young kids, ask them for some food to feed the fish!

My favourite Toronto hotel!

I absolutely love this hotel. Arsalan & Sean provided us the best service and made our family staycation memorable. The rooms are super clean, luxurious and impeccable service. I highly recommend this hotel. We used to stay at the Ritz always and gave this hotel a try and I am so coming back. Honestly, I havent seen service like this in a very long time. Thank you so much Arsalan & Sean for the best time ever. We cant wait to come back. Our favourite place to stay, dine, wine, hang out and relax.

Its really magnificent considering the really luxurious rooms and at a good price its really magnificent

Very luxurious hotel 10/10 would recommend

The management was very professional. I went there to celebrate my birthday. The service was exceptional. I will highly recommend Shangri-La Toronto to others.

Was there for work not as a patron. However, the place is stunning. Suites are sweet

This is more than just a hotel. It is an oasis amidst a busy city, tired sidewalks, and bitterly cold air whipping through the streets. Truly the sense of peace you feel while staying at the Shangri-La is sublime. Everything is taken care of and thought of. We brought our two young children and they went out of their way to be accomodating, even providing a quiet table in the restaurant despite a busy evening of reservations. We eagerly await our next visit to Toronto, so that there is an excuse to check in at this hotel.

I have had the privilege of staying in both the hotel rooms and the residents condos...both are lavish, marble bathrooms, Orient fluted oversize wooden doors....breathe taking, service is lovely, friendly and accommodating Rooms: Marble tubs, this is the one place Id like to see an improvement....adding hot water to marble cools too quickly, Im a tub person....it would be great on a hot summer night but not the normal temperature during our winters

By far my favourite place to stay when visiting Toronto. I ve been a guest for many years and always enjoy the live entertainment in the lobby/lounge, afternoon tea, and the 5 star service one would expect from a Shangri-La property.

Ideal setting for a great deal, the detour is worth it

Amazing place for weddings

Amazing cocktails and fries

Always a pleasant experience, service is exceptional. The Shangri-La is my go-to hotel when spending a night in the city. Rooms are always clean and room service is great!

Wonderful staff. Beautiful hotel, but needs a little touchup. Unfortunately the food and beverage didnt meet expectations. They were a little below the standard for Shangri-La and did not justify the cost. Rooms: Good rooms, spacious, nice bath, good bed and choice of pillow. The room in general needs a little updating otherwise. The TV selection is limited. Food and drinks: Good selection but substandard quality. Needs a better kitchen for sure.