Sultan's Mediterranean Grill - The Eatery (Royal Bank Plaza) in Toronto

200 Bay St. Unit F4, Toronto, ON M5J 2T6, Canada

★★★★★
(174 reviews)
Categories: Mediterranean restaurant Caterer Egyptian restaurant Greek restaurant Lebanese restaurant Middle Eastern restaurant Restaurant Turkish restaurant Vegetarian restaurant

About

Modern Mediterranean Grill serving a variety or wraps, entrees of shawarma chicken and beef, kofta, chicken kebab(tawouk), falafel, fries, poutine and much more! A wide selection of Salads and Dips. Halal, Gluten-free, vegan, vegetarian, keto friendly options!

Website
sultansgrill.ca
Address
200 Bay St. Unit F4, Toronto, ON M5J 2T6, Canada
Plus Code
JJW9+JW Toronto, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
10:30 AM–3 PM
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
10:30 AM–3 PM
Saturday
Closed
Sunday
Closed

Services

Service options
Kerbside pickup No-contact delivery Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Halal food Healthy options Salad bar Vegetarian options
Dining options
Lunch Dinner Catering Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Family friendly LGBTQ+ friendly Transgender safe space
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids

Photos

Reviews

4.6
★★★★★
174 reviews

Most Mentioned

price (11) beef shawarma (7) wrap (7) food court (4) falafel (4) workers (3) addition (3) baklava (3) lockdown (2) GTA (2)
5 stars
154
4 stars
4
3 stars
2
2 stars
1
1 stars
13
December 17, 2024

Got a falafel wrap yesterday and a sore throat and infection in the night 😅 the falafel were deep fried in overused oil. Please stop doing this 🙏🏻

★★★★
July 7, 2024

These guys aren’t stingy with sauces and protein portions in shawarma unlike many other places nearby. Overall shawarma tastes good and is quite filling. Will return.

★★★★★
November 7, 2023

This place is amazing, the cleanliness of the food and the quality is amazing, especially the workers here. They make the place great especially Youssef and Zaid who are great at serving and welcoming customers✨✨

★★★★★
November 3, 2023

Delicious food, excellent friendly service, always with a smile. The food was fresh and flavourful. I like that there’s salad and rice with garlic sauce to go with the chicken. The portions are hefty and generous. This is located at the lower level of the RBC building, at the eatery hall so the atmosphere is as expected, noisy and with food court seating. However, it is clean, new and functional. The 4* for the atmosphere is because it’s a food court as compared to a non-food court atmosphere however, this is not to detract from Sultan’s Grill’s great food and service. That’s why the overall rating is 5* and they deserve it!

★★★
April 4, 2023

My motivation to order food in this food chain was the previous taste of its mix wrap which was enjoyable. This time though, resulted totally different. The amount of chicken was way less than the salad. Besides, I found many pieces of chicken cartilage in my food. So all in all it could be more pleasant.

★★★★★
September 18, 2022

I wish I could give more stars. This place is always....I mean always delicious, fresh and moreeee than filling. I got lunch from there on Thursday and I wish I could have lunch from here everyday. Staff is absolutely amazing and respectful and friendly. Portions are big and that garlic sauce is just next level! Absolutely love this place!

June 14, 2022

I went to visit this fast food restaurant to eat lunch today, June 14, 2022. I was served by this young gentleman. To my dismay, there was another lady after me whom he served first. I didn’t bother. However, when he served me, he only put my shawarma for 10 seconds on the grill and gave it to me. When I ate it, it was cold, terribly cold. Also, he didn’t even bother to give me a napkin. So the shawarma didn’t tastes good. It was awful so I threw it in the garbage. My lunch money was totally wasted. See photos. Will never come back.

★★★★★
November 19, 2021

Absolutely amazing. Just opened and glad I found these guys! Polite, friendly, and welcoming. Food was excellent, also gave me some baklava as a treat just for stopping by and supporting them. Give them some foot traffic, they deserve it!

★★★★★
Local Guide
October 21, 2024

Food was delicious but even better was the service we received from the staff. Thank you!

★★★★★
October 21, 2024

The best in Downtown Toronto, must try Affordable and tasty and hygiene Food

★★★★★
Local Guide
October 21, 2024

Great food and customer service, never disappoints

★★★★★
October 21, 2024

They gave me extra falafel!

★★★★★
Local Guide
October 21, 2024

Amazing food Wheelchair accessibility: Its part of a food court so regular food court accessibility, only component is elevator from G to LC (where the food court is) is tucked away a bit if youre new to the building.

★★★★★
September 21, 2024

Best Vegetarian options: Falafel wrap Recommended dishes

August 21, 2024

Worst place to order food, I ordered sultan mix and received leftovers rice from maybe 2 days before and 10 gram meat and lots of potatoes, not serving with is in their menu. Please avoid this place not trustworthy.

June 21, 2024

the shawarma was very salty and had very less meat in it and the price is expensive too Food

★★★★★
Local Guide
March 21, 2024

The food here is very delicious and full of flavor! Very friendly staff and service. I Highly recommend trying this place out. 10 out of 10.

★★★★★
February 21, 2024

Excellent shawarmas and falafel, always fresh and delicious. Even better than the shawarma is the service!

★★★★★
Local Guide
February 21, 2024

Delicious. Small business. Will come back again.

★★★★★
January 21, 2024

Amazing guy

★★★★★
January 21, 2024

Such amazing service. Yousif was amazing!!!!

★★★★★
Local Guide
December 21, 2023

Delicious food, good portion size, reasonable price; and on top of all- very good customer care.

★★★★★
December 21, 2023

Really tasty middle eastern food! I recommend the kofta and the mix shawarma bowl! All the food tasted freshly made and as close to what you get back in the Middle East. The staff was really friendly, polite, and gave some good recommendations too! I think I ve been eating here every other afternoon

★★★★★
December 21, 2023

I absolutely love the food. It has so much flavour and it tastes so good. I wish I lived closer, I would be buying food from here every week!! The workers are always so kind as well. I love this place and everyone should check it out! :)

★★★★★
December 21, 2023

Best Mediterranean food in the area ! Thanks for the excellent service !

★★★★★
Local Guide
December 21, 2023

Amazing shawarma and always fresh salad. The shawarma here are always flavourful and NEVER dry.

★★★★★
December 21, 2023

Excellent quality - best Shawarma downtown, hands down.

★★★★★
December 21, 2023

It is the best food I have ever tasted, every time I come here I love it more

★★★★★
December 21, 2023

This place is great!!! I always find fresh and delicious food!! The staff is also really friendly.

★★★★★
December 21, 2023

I like its unique sauces and meats, i highly recommend it. Great service and food.

December 21, 2023

Some of the worst service I have ever received. Meat was undercooked, staff touching the food at times without gloves. When ordering, they do their best to rush you for no reason. Then top it off they want to charge 20 dollars for the meal. Gentleman ahead of me somehow got a discount to bring their meal price down but when I asked for the same thing was told no. I hope the manager is aware of employees picking and choosing discounts for random customers, completely unprofessional

December 21, 2023

I made this account just to be able to review this place so that others do not make the same mistake as me. First and foremost, the service was horrendous. The staff seemed disinterested and lacked any sense of urgency. I stood at the counter waiting to place my order for what felt like an eternity, as the employees casually chatted amongst themselves, completely disregarding the customers. When they did get to me, it was with a rude attitude. The food is not very good, nice sauces but definitely not worth 20 bucks. So many better places to eat at in the local area. Only reason to eat here is if you hate money.

December 21, 2023

DO NOT, I REPEAT DO NOT go to Sultans. The way the workers treated me was disgusting. From the moment I stepped in, they gave me dirty and inappropriate looks, and they were super unwelcoming. It felt like they had no interest in helping or serving ANY of their customers. To make matters worse, the food was completely average and had nothing special about it. Save your money, and go somewhere else.

★★★★★
December 21, 2023

Super delicious and the service is great

★★★★★
December 21, 2023

I loved how they serve, 100% recommended

★★★★★
December 21, 2023

Great service and delicious food, Nice place Food

★★★★★
December 21, 2023

Best chicken shawarma ever!

★★★★★
December 21, 2023

Service 20/10 Food 10/10 Complaints 0/10 Yusuf is the man!

★★★★
Local Guide
December 21, 2023

Good food a little expensive.

★★★★★
Local Guide
December 21, 2023

Excellent shawarma, fast service and good portions.

★★★★★
December 21, 2023

Amazing service and food! Great portions and service. Yusuf is a great guy and the reason this branch is awesome!

★★★★★
Local Guide
December 21, 2023

really friendly service and great food!

★★★★★
Local Guide
December 21, 2023

Fantastic food and really nice people

★★★★★
December 21, 2023

Amazing! Generous portions, friendly staff, authentic Middle Eastern food. So good!! Best in Toronto :) Wow!!! Their lunch menu is to die for

★★★★★
December 21, 2023

Sooooo good, I had to come for a second day in a row!!

★★★★★
December 21, 2022

A healthy option that s always tasty. I love it!!

★★★★★
December 21, 2022

Absolutely amazing - lunchtime staple!

★★★★★
December 21, 2022

Great place for family lunch

★★★★★
December 21, 2022

My lunchtime favorite!

★★★★★
Local Guide
December 21, 2022

I ordered from Sultans Mediterranean Grill for a work event. From beginning to end, Marques was responsive and communicative. We were catering for a group of 60 and he provided us with so many options and incredible pricing. The food and presentation were PHENOMENAL and the portions were so generous. We had tons leftover for coworkers to take home. I wouldnt hesitate to cater another large event with Sultans. The delivery was smooth and they helped assist us with set up. My only regret was not getting pictures of the amazing presentation. Thank you Sultans for making our event amazing!!! If youre hesitant on who to cater with post-pandemic, I confidently endorse Sultans to you.

December 21, 2022

VERY slow and unorganized!! I ordered a falafel wrap and the waxed paper they use must be of very poor quality since it stuck to the pita so much I literally had to eat the contents and not the wrap itself (for fear of eating paper too). What a horrible mess!!

★★★★★
Local Guide
December 21, 2022

Fast and friendly service with a colourful fresh display of salads and veggies. A perfect spot to stop in at when looking for lunch in the path. Will be back!

★★★★★
December 21, 2022

I went to visit a friend of mine in the plaza and he offered to get some food from there man that food was fire and i wish i had that when i was working over there keep the good stuff . also the customer service is beautiful but was like a long line and waited almost 10 minutes after i ate the food i knew why people wait for that long if u want the good stuff go early , food over all its great food and great service keep the good work .

★★★★★
December 21, 2022

Very nice front staff...and Can(chan) also gave me a chocolate so happy...thanks guys...

★★★★★
December 21, 2022

Yesterday was my second time here; the first being during partial lockdown and i really enjoy the food. I especially love the Beet salad! The staff was so nice at my excitement that they were open again. They were friendly and patient with my what is this? questions. I recommend a visit if you like Shawarma like I do!

★★★★★
Local Guide
December 21, 2022

Amazing beef doner (chicken looked good too). Great toppings and sauces and big portions.

★★★★★
December 21, 2022

I had a beef shawarma wrap today , it was fantastic, juicy , tender tasty and flavourful . I love beef but I do not order it from restaurants coz it s always dry and have weird taste but sultans restaurant is beyond expectations . Their chicken , falafel and veggi is always fresh and perfect . I really could not leave with out writing a review I would give 100 star . The Stuff and the owner are so friendly Helpful and professional. I believe this is the real authentic taste that u can get . Prices are reasonable and I would say its cheap comparing to the passion they made food with and great customer service I would strongly suggest this restaurant to meat lovers and vegetarian ppl. Keep up the good work sultans restaurant thank you

★★★★★
Local Guide
December 21, 2022

Excellent flavours and friendly service. Have been eating here all week. Sooo delicious!

★★★★★
December 21, 2022

Best value in the PATH. AMAZING quality.

★★★★★
December 21, 2022

Great food and friendly staff

★★★★★
December 21, 2022

Great food and people, big servings for a good prce!

December 21, 2022

I m sitting outside this restaurant eating and the manager is yelling at. Young employee completely shaming her. It s horrible to watch. Do not give this restaurant your business.

★★★★★
Local Guide
December 21, 2022

This is a great addition to the food courts in the Financial District. Sultan s is located in the Eatery food court below the Royal Bank Plaza. They specialize in shawarma dishes. Ordered the Chicken shawarma entree and was blown away by their portions. They have massive portions for food court standards and it tasted way better than other food court stalls. I will definitely return when I have shawarma craving.

★★★★★
Local Guide
December 21, 2022

When they first opened after the last lockdown - they were giving out FREE food during the pandemic to promote awareness. Food quality and food quantity was amazing!!! Always Great Service - very reliable and very friendly. They re truly a hidden gem in the Royal Bank building downstairs. I always get the chicken shawerma and it s consistently good!! Many Thanks and Shokran ya habayeb!! Keep up the great work!!! Cheers!

★★★★★
December 21, 2022

Amazing and recommended!

★★★★★
December 21, 2022

Soooo good this is the best beef shawarma i ve ever tried in my life fr - Hanin is the sweetest cashier

★★★★★
December 21, 2022

Extremely fast service and good food for a decent price. I recommend the beef wrap.

★★
Local Guide
December 21, 2022

Service is very polite and friendly but potato and meat were not up to par. Potato doesnt feel fresh and meat shred was greasy.

★★★★★
December 21, 2022

Great staff, service and food! Very delicious :)

★★★★★
Local Guide
December 21, 2022

Had the mixed plate & guava juice. Excellent service & great tasting food!

★★★★
Local Guide
December 21, 2022

fresh, fast and friendly. best place in Royal Bank Plaza if you ask me. update: be prepared to wait. thats what happens when youre good I guess.

★★★★★
December 21, 2022

Food was great! We ordered delivery for the whole office and it arrived on time and everyone loved it

★★★★★
December 21, 2022

Would highly recommend this spot for lunch! Great value for money, food is fresh and tasty, and staff is very friendly. You won t be disappointed

★★★★★
December 21, 2022

thank you mohamed and the staff very friendly the food was excellent we ordered for 10 people at work, everybody loved it...

December 21, 2022

Expensive and mostly rice in my shawarma meal Do t recommend

★★★★★
December 21, 2022

Best shawarma wrap in the downtown core!

★★★★★
Local Guide
December 21, 2022

Momin is a great person working at sultans shawarma, he serves the fresh food always and best customer service and in general the food is really good at this place I love everything as I have tried everything there.

★★★★★
December 21, 2022

Great food and excellent service. Friendly workers and the line moves quickly when busy.

★★★★★
December 21, 2022

Exceptional service

★★★★★
December 21, 2022

Best shawarma in GTA

★★★★★
Local Guide
December 21, 2022

How food can be this tasty, so nutritious you are bouncing with energy for the entire day? The owners and workers obviously care about every meal they prepare. My favourite place in the path.

★★★★★
Local Guide
December 21, 2022

Out of all the restaurants in the Eatery, this one is my favorite everyday go-to lunch. Their wraps are amazing! I always order Salamahs Wrap - its more authentic flavor instead of choosing what you want in your wrap. Give it a try and ask for it next time :) would recommend it to anyone and everyone.

★★★★★
December 21, 2022

The best people with the best food. My go-to spot for lunch for several years!

★★★★★
Local Guide
December 21, 2022

Memus is a amazing guy, truly generous. Will suggest you food if you would like. Overall it fits well to its Tag like Eat like a Sultan

★★★★★
December 21, 2022

Awesome, just awesome. I traveled all overall the Mediterrane and Middle East and love shawarma. I am from South Carolina and the best I have tasted on this side of the ocean.

★★★★★
December 21, 2022

Sultans in RBC Plaza food court is amazing Mediterranean food at very great prices!!!!

★★★★★
December 21, 2022

I usually eat some portions during the week, all is about delicious Mediterranean cuisine plus respectful staffs that would try to keep you happy . Momen, Karim, Ahmed and Mohammed are those serving me with a great customer service.

★★★★★
December 21, 2022

Great, tasty food. The team here are all very friendly, good at making suggestions, customer service on point. Will visit again!

December 21, 2022

Very disappointed with the service. If it wasn t for the food, I wouldn t dare eat here. I was served by the manager. He was rude and judged me based on my attire. When I was waiting to pay I asked about a potential discount for working in the mall? The cashier said yes and this manager gave him and I a look and said No! Honestly I don t recommend anyone eating here if the service is so petty and awful! Shame on that individual!!!

★★★★★
December 21, 2022

I sat and watched them prepare and open. They took great care in presentation and the food was amazing! Very fresh, when Im in town I will definitely come back.

★★★★★
December 21, 2022

Great food and great service. Try the beef shawarma - better than most places!

★★★★★
December 21, 2022

Great customer service great food!

★★★★★
December 21, 2022

Excellent food, very good variety and the staff is amazing. Thank you!

★★★★★
Local Guide
December 21, 2022

Best food you can get for lunch downtown. Portions are huge, everything is always fresh and the shawarma is delicious! This is my go to when I need to grab lunch at work. The staff are also all super kind funny guys.

★★★★★
December 21, 2022

Great lunch spot! The food was tasty and fresh. I also love the sauce they use here! I got the Chicken Shawarma Entree and it was super filling for a great price. The staff was friendly and when I asked if a drink was included they said no but take one for free this time. This is definitely one of the better places to have lunch as its not heavy like other fast food places youll find in the path.

★★★★★
December 21, 2022

By far the best the best shawarma I ve ever had..and I ve had it many times! Everything is always so fresh here and just absolutely delicious! The staff is very respectful and friendly, you can tell that they take pride in what they are serving to their guests, that s so important to me so I will keep coming back to Sultans when I want an amazing meal that never disappoints!

★★★★★
Local Guide
December 21, 2022

WOW. I walked over to RBC just to try this place based on previous reviews. Not only was the server very excited and proud of their food, he made one of the best, meaty shawarmas Ive ever had downtown. Had it with the baklava combo; baklava was still very cold, but a few seconds in the microwave to heat up back at the office made it very buttery and sweet. Excellent lunch and worth the trip to that food court.

★★★★★
December 21, 2022

delicious food and amazing service! super friendly guys

★★★★★
December 21, 2022

I m visiting from Vancouver and were looking for a place to have lunch close to Fairmont. After asking around I heard about this place and food was delicious and big portionlol. Really enjoyed it.

★★★★★
December 21, 2022

Really delicious food, and service, great price for the proportions, 10/10 recommend eating here

★★★★★
December 21, 2021

Amazing place for shawarma platters. Food is delicious and the meat is super tender! They had a crazy line up when we went which speaks to their demand amongst others in the RBC Tower food court. Be sure to check them out on your next lunch break!

★★★★★
December 21, 2021

Staff are very friendly.

★★★★★
December 21, 2021

New location. Tried it at lunch today. Everything was delicious! Got the Chicken + Beef Shawarma Plate. Meats were tender and very well marinated. Loved all the toppings and the melt-in-your-mouth baklava! Thank you for the fast and friendly service! Will be my new go-to lunch time spot. Try it, it is a refreshing addition to our limited food options at RB Plaza right now.

★★★★★
December 21, 2021

Food was amazing fast and friendly service best shawarma I had in the GTA must try

★★★★★
December 21, 2021

Fantastic food and quality. The beef was tender and juicy and the salads were bang on fresh and crispy. Staff was also friendly. Help support your local businesses!

★★★★★
Local Guide
December 21, 2021

New location. Tried it at lunch today. Everything was delicious! Meats were tender and very well marinated. Loved it all. Thank you for the fast and friendly service! I will be going back. Try it, it is a refreshing addition to the food options at Royal Bank Plaza right now.

★★★★★
Local Guide
December 21, 2021

Amazing food friendly staff everything is fresh

★★★★★
December 21, 2021

i had lunch today there , it was amazing , everything was so fresh and the staff also were very friendly :) ! definitely my new fav place

★★★★★
Local Guide
December 21, 2021

Food was amazing stuff was friendly and fast. So many salad options and most important it is fresh. Shawarma was very good too. Will be back for sure.

★★★★★
December 21, 2021

Went in today for the grand opening and must I say it was one of the best shawarma plates Ive had in years. Fresh, tasteful, and a perfect portion. Im bringing all my co workers next time. Good job folks

★★★★★
December 21, 2021

Great food

★★★★★
December 21, 2021

Wow! Friendly staff and great wrap

★★★★★
Local Guide
December 21, 2021

Very friendly staff!

★★★★★
December 21, 2021

First time at this location and will definitely be returning soon! Food is delicious and staff were extremely friendly!

★★★★★
December 21, 2021

Great flavour! Great value! I was waiting for them to open up for so long and I am definitely not disappointed!

★★★★★
Local Guide
December 21, 2021

Got the beef shawarma

★★★★★
December 21, 2021

Great service and food

★★★★★
December 21, 2021

Great first experience Chicken and Beef shawarma was cooked Watch out Paramount!

★★★★★
December 21, 2021

One of the greatest meals I have ever had in my life. And for a mere $12 + tax. Quality and flavours were amazing and presentation awesome. Also you get the true middle eastern experience when served by Mohammed with a smile. Great job crew and I wish you guys much success!

★★★★★
December 21, 2021

Amazing food great quantity . Best price!

★★★★★
Local Guide
December 21, 2021

will be my go to lunch place from now on much better than paramount %100 recommended meat is like turkish beef shawarma the best