1614 Queen St E, Toronto, ON M4L 1G4, Canada
Quick Service Burritos, quesadilla, & Salad Bowls. Mexican Cuisine
Very mediocre burritos and unbelievably slow service. I ordered the mango chicken burrito and what I got was the most flavourless, dry chicken, with no hint of mango whatsoever. Even when loaded with toppings, my burrito ended up tasting so bland and unlike any Mexican food I've ever had. It took over 15 minutes to make 2 burritos when we were the only customers in the store, and the person working the counter was very inattentive. It should be common sense when you see a customer come up to the counter to ask if they need something, but I had to interrupt her conversation with the cook, even though she definitely saw me, just to ask for something. The restaurant also had a weird smell, and there was a garbage can in the dining area that had no lid on it, which probably contributed to the smell. Overall it's passable as a burrito, but just barely.
My husband and I were over in Toronto as part of our honeymoon from the UK. On a very hot day in June, we were tired and hungry and we just wanted something quick and easy so we could go to the beach and enjoy ourselves. Quite frankly we stumbled upon this restaurant which was about to open and just waited for some food. During our 3 week stay in Canada (east to West coast) we had many many meals, but I can promise you this burrito was in my top 3 no questions asked!!! It was so good I still dream of it to this day and I was never really a huge burrito fan anyway. A 5 star and the easiest recommendation ever. If you’re ever in Toronto or live there please try this place!
Used to order here all of the time. Stopped by for the first time in a couple of years and got 2 burritos, one with everything and one not spicy. I must say, it was incredibly bland, the guacamole had zero flavour and the rest was not that great. Also, the one I ordered as not spicy came with jalapeños and the person that ate it has a condition that requires zero spicy foods. They had a reaction during the meal which wasn't great. The server was nice, just should have paid attention to the order.
Ordered two of the SAME bowls last night from UberEats. I'm not sure if they ran out of ingredients or what happened but you can see the size difference between the two. I even weighed them to be sure. I paid extra for the bigger size for both. They also completely forgot the sauces for one of them. The second bowl looks like they forgot to finish it. I used to order frequently, but I will not be ordering from this place again. Edit: owner answered my review and asked me to email. I did and never got a response FYI.
TLDR : Busy Joint, Fairly Clean, Exquisite Customer Service (Mansi), Yum Tacos! One of those impulsive checkouts as I was bored waiting for the 501/503 streetcar at Queen St East at Coxwell Avenue. Was greeted in by Mansi who is the cashier and server at the station as well. It being my first time in the place I went ahead with a 2pc Tacos for the go which is 8.99+tax. The 3pc is a better deal for 10.99+tax. The regular toppings include lettuce, tomatoes, onions, spring onions, rice, choice of black beans - deep fried beans or both. Gauco is a premium topping :”) The joint is spacious and have a dine in space as well. In total it was a a great experience, much thanks to Mansi for their warm personality and kindness. You don’t get that kinda customer service everyday, especially in Toronto :)
We ordered a nacho bar catering for our corporate party. We found it from searching on google and it turned out fantastic. The delivery was on time, the email communication was followed through, the food and vegetables were fresh. So many positive feedback from our staff. We will definitely put them on our vendor list for our future corporate events.
The sauces that they use were so flavourful. This is the part I liked. However, it’s pricy compared to portion size. I think the staff have been instructed to do minimum amount of all adds on lol. I have ordered chicken bowl and literally they gave me a table spoon from each side.
Worst. They cut one piece of fried fish and put parts in three tacos. They save on ingredients really bad. Dry, juiceless chicken with weird flavour. Definitely not meeting up to standard Bandidos quality in comparison to other locations. Not coming back.
Not bad. Got a quesadilla. Very simple but clean.
Ordered from Uber Eats the steak nachos and bean burrito; both were spectacular! Particularly the steak nachos with all the fixings, one of the best Uber Eats experiences Ive ever had. Two days later and still thinking about those nachos, damn.
The staff is very friendly, professional, and food is prepared very quickly ! Burritos are tasty and it s a good value for money ! Thank you and hope to see you soon Vegetarian options: There are good vegetarian options, either beans and rice or stir fry tofu
Ordered three burritos from queen st. East location (used to be my favorite location). All three were missing ingredients we requested. I can understand if one wrap was missing an ingredient, but all three ?.. sad, now I have to find somewhere else to order.
This place is very mid. Honestly, is on the cusp of 2 stars. I got a steak burrito, but to call the meat in there steak is a bold-faced lie. It was ground beef. My wife got a chicken bowl, and the chicken was cold. Total came to $40 for a burrito, bowl, and two drinks (added guacamole for extra $ too). At that price the competition is Chipotle, and this is not worth it in comparison. An okay burrito, but I wouldnt go back.
Enjoyed the pulled pork burrito. Only downside is no washroom in the restaurant.
Fantastic burrito. Was surprised by the fresh cilantro and proper fresh jalapeño peppers. Just delicious.
I know, I shouldnt rate it because I didnt enter or buy any food from them. The reason I rate is that to let this place know, I thought they were close and so dark inside.
Ive ordered here ahead of time, hoping that food would be ready by the time I arrive. Nope, you still gotta wait 15+ mins to get your food even though theres only 1 customer in there. And that has happened consistently. Food itself is alright. Also, I would recommend going there to order the food cause they screwed up my burrito multiple times. And all the furniture in there feels sticky and greasy. This is just what I observed in my few visits.
Not much to say. Food was just okay. Picked up a shrimp/chicken burrito bowl for my son. He liked it. Didn t love it. Quick snack in a crunch Vegetarian options: Lots of veggie toppings. Parking: Parked on the side of a road
Just picked up a chicken burrito- it was likely the worst I have had in a long time. No taste or flavour for any of the ingredients. Not worth the price.
The people working there were friendly quick and funny 10/10
So I ordered 2 shrimp and steak bowls. They put 4-5 pieces of shrimp, with steak that tastes and looks like cheap shawarma meat. The veggies were fine but definitely not worth 15$. If the prices are so high so should be the quality.
This place was better years ago. Now they have brown guacamole sitting there, and they have the audacity to want to charge you extra for it, years ago, it was included in your burrito.
I ve been here a few times. It s pretty busy so I would recommend placing an order over the phone, your food will be ready by the time you arrive. The food never disappoints and the prices are reasonable. Will be back for sure!
Well
Always good food but HATE to beg for more hot sauce. They dispense it like its gold bullion, when I know it costs them about a freaking PENNY. I like it HOT, and Im the damned customer so Ill tell YOU how hot! Also, not worth ordering the guac cuz cant taste its in there.
Food was meh, service was pretty bad we went before a concert. We had 45 mins so thought no point of a sit down dinner well be quick only 1 customer in front. 25 mins later, still not ready and stated one still needed to be cooked. Very slow, I normally wouldnt complain about it, if they were busy... but its just the speed of the employees it was like like they were in slow motion picture
Um This should have a 5stars! Very fresh and great amount of food.
FAVE SPOT
Got a small steak and shrimp burrito with no cilantro, medium spice. The portions were fine and order correct, however there was a burnt taste as I ate the burrito that made it hard to enjoy.
Worst place ever for burritos.
Delicious food !!! Good start to Sunday morning !!! Everyone just be careful of hot sauce !! Its spicy but definitely awesome at taste.
Kid-friendliness: Very awesome !!! Rice was superb !!!! Chicken is the best but with mango on it, makes it more delicious !!! To be honest,, restaurant is under staffed,,, boy was working alone and had to wait long to order !!! Understandable tho !!!
They always make a great burrito!
Ordered on Uber a steak burrito, taste wise it was fine but the food poisoning wasn t, not risking it again Edit After owner replay: Thank you for the condensing response, I guess I got food poisoning from my own cooking and is completely unrelated that I eat my burrito at 9 pm and woke up at 4 am with vomiting and diarrhea that continued for 2 days. I will rest assured that you in fact follow food safety guidelines.
Great value for money, would definitely come back again. Got the chicken bowl with everything, Saturday evening, in person. Not sure why its getting such poor ratings?
Great food and service! Recommend the Sauté Chicken bowl, always delicious!
Ordered a quesadilla from door dash and it arrived, but it was so burnt it was BLACK. I wish I knew how to upload a photo because this is ridiculous. I cant believe the cook thought it was okay to serve. Its actually black
Ive been coming to this location for more than 1 year. The food has ALWAYS been great, fresh, tasty and clean. On top of that ALL staff, managers Nav & Dhiruven in particular provide top notch & impeccable service EVERYTIME I go there, even in supper busy times. Thank you for being Awesome!
Perfect and delicious!
Tasty.
It was my first time eating at Burrito Bandidos. I asked for some kind of steak dish; they gave me some sort of taco steak. Not great for heavy food. Preferably for snacks similar to fish and chips.
Been there so many times. Portions are big, highly recommend for hungry people.
Best vegetarian soy burritos in the city. Eat here all the time, and they are super consistent. Vegetarian options: Best soy burrito in the city
Ordered chicken burrito and they forgot the chicken
Good service, fresh food
Simple and hardy food that keeps you full on a decent price tag. Staff works hard to keep up with the traffic. Love there salsa and chips. Vegetarian options: Has vege options. Parking: Can park on queen st but need to pay. So pickup is preferred by me.
Nice place to eat. Contrary to the online reviews, I enjoyed the food. Polite staff and a tasty meal.
They re really rude to Black customers. I watched the woman give great service to the white customers and was rude to a Black customer. They didn t even wrap the Black customers burrito properly. Please be nicer to Black customers.
Staff is really rude to black people don t eat here if you re black.
Stopped by late night for a steak & shrimp bowl - every spoonful has rock hard pieces of rice and the shrimp is not cooked through, they also use raw non-peeled shrimp and fail to peel it properly. Stay far away.
Great staff, friendly and the food was really really good !!
Good service good food! And the wall art connect to the building is dope too!
Got a huge burrito for a fair price. Toppings were good with great selection.
The staff are working so hard. They have to contend with endless stream of people as well as rude and impatient Uber drivers, and they do it all without blinking. Bless these people
It was delicious in general, love burrito sauce
Ordered a burrito bowl which means you get half the chicken and no salad. Took 10 minutes (we were the only ones there) mine came out cold. My wife got the 2 tacos after we ordered we realized the special was tacos could ve gotten an extra taco for the same price. After we figured that out the people at the front just giggled at us? I m still upset about the small amount of chicken I got, I m a big guy I need my protein! Probably 4 oz of chicken in the large bowl.
I ordered the steak burrito but there wasn t any steak in it more like ground beef and some sort of filler it just wasn t good. It s not consistent enough for me to come back it s hit or miss with this location.
Update 2021/07/13: Ive added a star to my review as the manager reached out in reply to my email and offered another bowl, also it was warm this time and much better tasting. The steak burrito bowl I ordered was cold and flavourless I legit had to put it in the Microwave when I got home and then it was much better. They should serve their food hot. I ve had burritos from there before that were pretty good so I can rate at least 3 stars but I am never ordering a bowl again.
The special on their window looks enticing and economically great but its only a bean and vegetable burrito but when you get all the ingredients with guacamole being an extra dollar its quite a weighty, heavy, filling tasty meal for $5.99.
Really enjoyed my order today. Home-made nacho chips, well seasoned chicken and excellent steak burrito too. Thanks
Decent burrito but it gets one star for the criminal 6.50 that they charge for their mexican fries. Disgusting price for plain fries, will never order from here again. I should have received a refund.
Really good burritos. My favorite is the Mango chicken so delicious
Their fish quesadilla is my favourite!
They were busy and I think training as well. Had a walk in order and it took over 35 mins to get my order. Food was just ok. Wouldn t recommend. Little advice, tell customers the wait is longer than usual when they are ordering. Food was bad
They have introduced Healthy meals in the town.
Dropped by for a quick bite before a concert and we were very impressed. The ladies in the shop took great care to prepare a small steak burrito and a gluten free chicken nachos. Both we fresh, flavourful, and hot. This hit the spot so well before we got moving at the concert down the street. The benches and seating are minimal but great for a small group. Prices were reasonable, especially for the quality.
This is fast becoming my go to place for mexican food. The staff is so great. I always prefer getting my loaded nachos packed separately from the toppings so they don t get soggy, and they re always so sweet about it. Definitely the best place to get mexican food in leslieville.
My wife and I found the food quite bland and they got one of the orders wrong.
Its ok
Ordered two bean burritos which had nothing but lettuce and sauce, No beans (at all . Not very little bean but no bean! And no cheese. Both burritos. $30?
They write the store is open till 10 and close at 9:30 pm. Also no ways to order online either for a quick up as they shut all their apps around the same time. When you show up at store in person around 9:45 they say our grill is cleaning and not serve you at all. Please update your timings.
So good my favorite is the Mango chicken, personally the food is amazing and worth every penny I just wish it be a bit more clean... Vegetarian options: The bean and cheese burrito is fire.
ordered the soya mix vegetarian burrito and it was disgusting. its like they didnt put any of the veggie toppings that i ordered it was pretty much all rice and soya mix and very greasy
The burrito was absolutely amazing, not overly expensive and the staff was very friendly. I will definitely be going back.
I ordered a chicken burrito not a good experience burrito sauce was stale and all vegetables are pale in colour
Burrito was really good, but there was only 3 people in line in front of us and it took 31 minutes to get our 2 burritos.
Worst service and the food was not tasty as well.
Delicious burritos friendly staff
Not worth it.
Make sure to order an hour before close or they will not make the food. You know who you are.
One of the best burritos in Toronto; expedient service and incredible food.
Slow service. Tell people how long you will be before they spend an hour waiting.
I used to love this place ! Their burritos had me in a chockhold for a good 2 months! I went daily. Had to only give 3 stars since i once found a hair in my food, showed the guy who made it and he was kind enough to make another. I reminded him he needs to wear a hair net or hat when serving food and he said he would in the future. I waited 3 months to try again but again, another person making the burrito is not wearing a hair net/hat...shaking his hair all over the veggies lol , ew. He says the owner has given him a pass since it bothers him to wear one but like is it worth leaving hair in food again? Please consider updated health and safety training for your staff serving food.
Awesome place !!! Burrito sauce made burrito more tastier
Delicious burrito!
Way to much rice. Dry burritos
Yummy burrito
Had a bad experience at another location with spice level but this one at woodbine beach is perfect !!! Made perfect burrito as per need !! Perfectly grilled !!! Fresh and good start to the day !! Yummy thanks
It was my first time here and I had a great experience! The employee Santiago was super helpful, he knew everything about the menu and was really kind and patient with me. I ll definitely be coming back here!
Guys, dont forget shredded cheese is extra on the loaded fries, you cant get salsa on the loaded fries that only goes on nachos, you cant have lettuce on the loaded fries either because thatll make it super wet, only burrito sauce is allowed to go on the loaded fries! Jokes aside, the food was good but the attitude of the manager could probably be worked on.
When you get the burrito, get the steak. The chicken is good but the steak tastes better.
Good Outstanding taste. Chicken is best Staff is friendly.
Really good. Kind staff, tasty food
They are working so hard at this location! The staff were so quick and so friendly. Food is great too :) Dietary restrictions: They are respectful of dietary restrictions
Its a bit pricey tbh i would rather just go to Chipotle, and when it comes to the taste its okay maybr 7.5/10.
I had a great experience! I ll definitely be coming back here!
Their medium spicy is definitely spicier lol great food before the king gizz concert at history.
Ordered the spicy pulled pork burrito bowl and it tasted amazing. Decent portion too. Way tastier than a few other Mexican chain restaurants. It was quite spicy and would recommend getting sauce on the side and adding it to taste. I would 100% order this dish again. My husband was also pleased with the quality.
Ordered on my way home not 40 mins ago, food was quick and the delivery person was super nice. My food on tye other hand is insanely spicy and inedible, both the burrito and rice are packed with so much Chilli I cant taste anything else and it hurts to eat it. I didnt ask for hot sauce just some jalapeños and its impossible to eat, real shame too as Ive had it before and it was fine. Also skip the dishes wont refund for ruined food.
Great food. Big portions, fresh ingredients. Reasonable price.
Horrendous service by Burrito Bandidos on Queen and Coxwell. I ordered a chicken quesadilla as per the menu for delivery. I received only cheese. Horrible. I will never ever order food there. Dont waste your money here.
Timing displayed was wrong. Kind a wastage of time.
Ordered 2/8/2021 -- 1:03, ordered combo, that comes with salsa pop and chips with burrito. Guy forgot to put chips in, but insisted he did after I noticed he didnt when checking the bag after I walked out to eat. I literally order here 3 times a week on average from here, but no longer. Guy is telling me that Im lying about chips and that he didnt know what I did with it. Because really, after coming here so often, spending so much money here and ordering so often, Id lie over a bag of chips.
A very tasty custom made burrito... good customer service... highly recommend
Fresh toppings and good choices for us veggie based eaters. Fast efficient service. With these guys you can get all three good, cheap, and fast :)
The yahoo working at the store closed it 50 minutes before closing. Couldn t get my burrito
Good Food
Ive been here several times over the past few years. It always takes a while but its worth it. They have great halibut burritos steak burritos and chicken burritos. You can also get shrimp in them. But Ive never got the shrimp. So idk how it is. I definitely recommend this place.
Ordered a chicken burrito, added shrimp. I was expecting more chicken and definitely more than exactly 1 shrimp lol. I mean, the add shrimp option is only $0.40 so my expectations were low but 1??? Is 2 too much to ask for? The individual who presented me my burrito was really nice, great service. I live super close but even being 50m away I don t think I ll be going back. I recall a very mediocre experience last time, too. I d gladly receive a frown and have my burrito tossed at my face if it had a reasonable amount of protein in it.
Amazing food but wish they had ground beef burritos and tacos
Love the place!
Love this spot
I would usually give this place 4 stars but the last two times Ive been they have made the burritos wayyy too small. Im not sure if management changed but if they dont start filling the burritos I wont be coming back.
I had fish tacos and mango chicken borrito. both are amazing and authentic. The mango chicken changed my mind on pairing with . becarefull of the spicy sauce in tacos just a tiny bit is enough
Great Service. They seemed to be very busy, but my order was done very quickly. The food were amazing. Hali/Shrimp is the best of the best. Always great experience!!
Great burritos - full of a variety of flavors and TONS to choose from on the menu. Fresh taste and good portions. Definitely better than Chipotle.
I wanted to try a new burrito place today. I was actually very disappointed. I ordered the pulled pork burrito and the loaded nachos. The burrito had next to none flavour especially the pork. The nachos didnt even come with cheese!!! For an extra few bucks your better off getting big boy burritos or burrito boyz.
Ordered delivery once, would not order again. Not very tasty and kinda cold.
Was bettet when was old owner still pretty good though.
My boyfriend wanted to go to Bandits tonight. My face . I have not been coming here as often since my order is consistently messed up. Also, the decision to charge extra for guacamole because most people, apparently, ask for for their order without (its been explanation more then two times to me). So same price, but more for a one less included option, is discrinatory against people that have milk intolerance issues. No one wants a dry burrito! Salsa is not enough, unless again, you pay for extra. Oh tonight, the guy said he would give me guacamole for free since I cant have dairy. I asked for green onions, no red onions and no rice. My burrito had no green onions, no guacamole way too much rice and tons of red onions. I think I had five small flakes of lettuce. So yes, dry and not what I asked for. @Management/owner. Stars earned: Your staff is nice regardless if they made mistakes... One person at the end their shift passed along the order to the Cook. Simple active listening and/or asking for confirmation can avoid such miscommunication. The ingredients you do choose to give as standard, are fresh. Stars lost as local former regular customer lost: The guacamole decision really sucks. I can go to your competitors that offer these options AND have burrito bowls in more then one size and be much more happier. I love local businesses and I do support. I know you will do well especially with summer coming and new concert venue coming. I wish you the best and I hope to give you a five star review in the future(so much more quicker to write and see those have more responses). These my true thoughts now, with your current options and sad belly.
I tried this mexican restaurant through Doordash and cannot say that I was satisfied with the food that I received. One of the burrito bowls was ok but the other one was just bad. I asked for black beans and cheese and there were only a handful of small red kidney beans and no cheese at all in my order, there were also onions and tomatoes which I did not ask for. The side of loaded cheese fries was the worst. The fries were soggy, and actually loaded with, again, onions and tomatoes which were not disclosed in the menu, no real cheese either just an orange cheesy sauce. The second burrito bowl was edible after I added my own cheese...
I didnt like them
great customer service . but waiting time is little long because they were busy and only 2 person working on that time so never mind to wait if you get really great food . Amazing food but sometime people cannot wait as much long sorry but please work on that
It was ok. Not my style burrito. More mushy cause of the refried beans.
I loved veggie burrito ! Its yum......
I tried to Mango chicken and it was delicious. Prices are god too!
Excellent customer service
Very poor Quality. Ordered 3 Halibut bowls for over $50 for uber pickup. Fish was definitely not Halibut. It was a thin sliver with too much battery. This place used to be decent but it has gone totally downhill. Also they have 40-50% markup on Uber order. When asked staff indoor he simply denied it. EDIT for the owner: It was today. Around 1:15 PM. It was Uber PICK UP and not Delivery. Halibut Bowl is $16 on Uber vs $11.75. (36% markup) You can review the picture. guacamole was $1.49 on Uber and $0.85 cents in store., Prices should be consistent for pickup order. This is a 75% markup Also the fish sent in the order was not halibut at all. It was a different fish. THIS IS A BIGGER ISSUE. You can look at the picture of the fish too.
Dog food! It had to been the worst ever burrito not worth the money Im sure they forgot half the fixings and where more focused on wanting to upsell me the guacamole. I was in evening of Sat July 31st 2021. Ordered 3 burritos, 1 steak, chicken mango and chicken steak. I visited the last maybe 2 yrs ago and it was decent but this last event was yuck. I should have gone across the street and had a burger. Not impressed. Try one if you must before ordering three like I did :( Reply: @BB, it is a harsh review but honest one, it had no flavor didnt even finish it and your reply is bullish. Looking at your reviews the last couple havent been all that great either. I did say that I had a decent one in the past... could it have been under different management?
Updated: The management was very kind to reach out to me. I visited them again and was not disappointed. The bean and cheese burrito was great and perfectly spiced. Must visit. Original: The bean and cheese burrito was good. But there were these pockets of super spicy sauce i guess which was intolerable and i am from India. I just think when i ask for hot sauce in my burrito the sauce would be well spread throughout the burrito. I could not finish my burrito. It just eas not worth it.
Loved the service. Quality food. Tasty food. Will recommend for sure.
Not a bad burrito Pretty big and about average price The girl working here was very friendly And for me, friendly makes me return
Good place to try out Burritos & Bowls, service is good and this place has a lot of options. Try out if you are in the area, worth a visit.
Good service
Got the Basa fish burrito, outstanding, service was great.
Great food and Great service
Good place to have quality Mexican food.
Not allowed to eat in unless your GMO
Biggest fat burrito ever. Fresh and tasty. Spicy pulled pork is the way to go.
Good
Love this place!!! Big, bountiful burritos bursting with flavor! Prices are decent also
Good enough to satisfy your hunger.
The burritos are usually good but the ones I ordered today were the best I ve had in years. Huge thank you to the staff.
Good food at good prices. Great staff who are always quick to solve any problems that may arise.
Excellent Staff. Food was Tasty, Fresh and Good in quantity..just loved it.
I usually go to the Walmer Rd location, so this was my first time at the Queen St East location. I have to say, I wasnt impressed. The burrito had grossly large chunks of ground chicken, which werent broken up enough, and there was too much sauce. The inside of the burrito seemed like a mess. I understand that its a burrito, but it just felt put together sloppily. Everything was cooked well enough, and my order was on time, but the experience of actually eating the food was unpleasant.
I ordered a veggie bowl. The vegetables were cut in huge chunks I couldn t really enjoy the other flavours . They also put such a small amount of rice I could barely taste any.
I always get the Steak and Chicken, its a 5/5 place to go to if you live nearby which I do. I wish they had a combo deal for and some sides instead of just a burrito by itself. All the staff are nice.
We love our regular visits to Burrito Bandidos. The burritos are always delicious.
Very small portions. Not worth the money at all. They barely put anything in your burrito and charge extra for even a bit more sour cream. 10000 other places to get a burrito in toronto that do a better job than this place. Would rather anywhere else.
Messed up my order with ubereats and offered me crocodile tears. Would give them 0 stars if I could.
One of the best burrito I ate . Strongly recommend this.
Worst experience ever. Restaurant took 25 mins to prepare a chicken burrito bowl. Will never recommend this place.
This place has to be offering one of the worst value burrito bowls of any chain. Compare it to Burrito Boyz for example - their price is higher ($14.20 for what you see in this picture, before delivery and tip) and their container is around half the size. Despite that, it still comes filled pretty sparsely... Swapping the chicken with fish brings it to $20.
We ordered 4 burritos via Uber Easts and it took over 2 hours!!!! My kids were starving so I had to give them something else for dinner. The driver contacted me at the 2 hour mark to let me know she had to wait as they were behind! If they were that overwhelmed that should have let the provider know! On top of that the steak I was looking forward to was ground beef...Very misleading. The chicken and pulled pork was tasty. First and last time- never again!!!
Tried supporting local business, waited for 10 minutes to order while they prepared an Uber eats order, dispute me standing there in person, then 30 minutes went by and somehow between toppings and the grill the guy lost it?! I was handed someone elses burrito and was told 100% was mine opened it, and it was a white wrap instead of the wholewheat I saw her put toppings on. Turns out it was someone elses that was waiting, and they wanted to give it to him even though I had opened and touched it. Something thats unacceptable normally, let alone during COVID. Then after all that they wanted me to wait to make a new one with no reparation. Ridiculous service, I refused took a refund and left. I wish I could give you a zero, its a shame.
Usually our service here is fantastic and I would give it the full 5 stars but we ordered tonight and the portions were tiny compaired to how they usually are. I felt like my burrito bowl was less than half full. Not only that but my steak was chewy and had hard crunchy bits in it.i have lived in the area for 5 plus years and never had this experience but it was not nice at all. Is everything alright?
I had an amazing time. Friendly stuff. Great service and great food
The most amazing halibut i ever tasty !!!! very good service!! compare to the other locations people here are welcoming !!
I came here last night with my family we had a wonderful time! They were both busy but it only took 15m and 8t was just so good the bowls!!
Best Burrito in the city. Excellent service. Ordered three burritos and a bowls and it was just so juicy and fresh definitely coming back !
Great service and food
I came here to eat burrito in early morning Monday and the boy was so welcoming and nice He made my day Best service!!
I came to Eat burrito on monday afternoon and the staff was best Table boy started with good communication and finally got best grilled burrito
What happened to this place? No artwork, phone manners gone out the window? New owners should maybe learn to paint, looks like a dump. I ordered a bean and cheese, but it was filled rice. Very few vegetables or sour cream. Just as I thought change owners and they good goes down the tube.
I always get the large steak and shrimp on white, extra spicy... and one time a while back they made it on whole wheat by accident.. Ive been ordering it that way ever since. If I was on death row, this could quite possibly be on my list of top choices for last meal.
I rarely make complaints about food joints but this place is just going down hill. From one time I came in and it took almost 20 minutes to get a burrito with a total of 3 ppl in their store . Me being one of them. Today the girl either had a hearing issue because the guy in front of me had to literally blare out what he wanted. For me she heard perfectly but when she asked If I wanted guac. I said yes, she skipped it and put it right on the stove top. I asked her if she was going to give it to me separately which she then repliesyou said no so I paid extra and had it in a container. She calls out my drink and order I go up and ask wheres my quac, she goes oh yes, gives it to me doesnt say sorry or take care. I get home I have the guys burrito that was in front of me which was steak n chicken..... Which was the gentleman in front of me. I get it were all in a pandemic and wearing masks but the customer service has just gone down hill!
I had ordered the shrimp burrito bowl and it was decent - they skimped out on the re-fried beans and the rice, and the shrimp was not cooked enough as it was still raw. The service was okay, nothing special.
Great always fresh!
I had the spicy pulled pork, and it was awesome!
Loved it! Staff was very friendly!
Chicken burrito had raw chicken in it, so suffice it to say I won t be going back.
Ordered here for the first time with my partner last night and the chicken in the chicken burrito was raw. Really disappointed, hoping I don t get sick!
Meat was cold, overcooked, and rubbery. I ate 10% and threw the rest out. Too difficult to eat.
Lady at the cash wasnt too pleasant
Ive called in to place an order for take only to have it forgotten about. This has happened twice, where I show up and they realized they forgot my order tell me it will be an additional 20mins. I also got the feel that the staff made it somehow my fault.
Rafaella ia super friendly and efficient! I had a great experience here and will definitely come back! Great employee she deserves a raise!!