Pizza Pizza in Toronto

Great service

Pizza quality is good

Food

Delicious food with friendly service.

Great location, very fast delivery and great service!

Love ordering from here for reliable service and food after a long day

The staff is absolutely terrible

When they have 2 pepperoni slices for $6 deal they make the pepperoni and cheese slices smaller than the other sizes. What cheap loooosers. Good job being stupid now I wont ever come here again.

The Asian old lady who works there is the sweetest

Staff is totally unprofessional, very bad customer service

They are so rude

The Chinese girl serves great, the Chinese is kind of aggressive but here they go, just put a keychain for their keys and not a clothes hanger, it looks bad

Customer service is great and accommodating and quick. Great spot and great prices Food : 5/5

People like to knock Pizza Pizza much like the Toronto Maple Leafs - 1967 was a significant year for both. Yet the food is better than people say and the menu seems to be expanding.

Ridiculous customer service and store was dirty, the pizza we got was undercooked. Save money, never order from this location. Would give negative rating if it worked.

Bad service, avoid this place. Much better options nearby

Ridiculous customer service. They even dknt know how to talk to customers.

The staff is impolite and very rude. Not good customer service.

The worst service and the food was not good either

Your average Pizza Pizza. If youre hungry, its a good pit-stop. If not, just dont come. They have a few vegan options

Trashy pizza pizza thats all I got to say.

One of the best location of Pizza Pizza, specially since it s next to High Park.

I would return here a thousand times, my favorite pizza

Wheelchair accessibility: No option Food

The worst pizza I ever had in my life. I ordered a medium sized pizza with extra mozzarella and butter chicken.The structure as well as the taste of pizza was ridiculous.My 21$ went in vain.

Very disrespectful, very disappointed

The staff is very disrespectful they have no manners at all and the food is really bad

Unprofessional staff. Free advice from me. Please change your employees. And try to listen properly how costumers want their food.

The pizzas are good, its just that the place is very dirty, worse than its bathrooms. Not even the public years are like that. :(

cant sit with own food even when buying soda

Delicious wings and Pizza

Always get my Cheese Pizza here. Delicious

Stopped in for some fresh pepperoni slices and was happy great location friendly staff and good food

Pizza colder then Canada ! !

So this happened tonight... Young lady, University Grad School student orders a poutine from this location - which she will pick up personally as it is literally doors from her home. She orders through DoorDash as she will get a credit for ordering. She arrives to pick up, and the reference number she has ON HER PHONE is different from the number the store has. However, the store also has her name on their slip, and it is a unique name few would have. (DoorDash scrambles customer phone numbers for security reasons, so the store does not have her actual phone number). BUT THEY STILL HAVE HER NAME ON THEIR COPY. The so-called Manager Tom claims she could be anyone, and he can not release her food to her. He repeatedly says that anyone can come in and claim to be her and pick up her food. He three times called her Sarah, which is not her name, and her proper name is printed clearly on his copy. The food is ALREADY PAID FOR. The interchange goes on for an hour. WHILE HER FOOD IS SITTING ON TOP OF THE PIZZA OVEN. This particular customer/student usually has something from this location every 2-3 weeks. Now Tom gets on the phone in order to have someone else from either DoorDash or Pizza Pizza validate how right he is, and he keeps dropping the calls to DoorDash because he is also arguing with the customer at the same time and he misses the prompts. She would not have waited an hour except for the fact that Tom has not yet specifically said he would not give her the food she ordered and paid for. The gentleman witnessing this is a restaurateur who has operated busy locations doing upwards of 1,100 customers a day. Toms comment to him is that he wouldnt know about fast food then. Never mind, one of his locations had 125 employees each summer through Christmas. Meanwhile, Tom places pepperoni and slings chicken wings for his career. Theres nothing wrong with that. After all this, as Tom has dragged this out arguing, justifying, being on the phone with various calls, repeating himself to the recipient of the calls over and over, the young lady was still denied her food by Powerful Tom, so he could save face, apparently because this lady with a unique name could be anyone trying to pick up someone elses food, using a most unique name she happened to guess at, I imagine when she came through the door. My uncle was the gentleman and will use this Pizza Pizza story (1721.Bloor W) for years to come in hospitality courses he teaches. Talk about a course on What Not To Do. And for context, please check the cameras. My uncle was also there the previous night for a slice, fries and a drink. You lost more than one regular customer over this deplorable treatment from a manager who has not the slightest idea of what Customer Service, or Public Relations is all about.

Strike one was when I ordered a regular pizza and got the wrong crust. Second and final strike was when it took almost an hour for us to get delivery and we are literally a minute away from the store. And they were trying to tell us our pizza shouldnt be free. Argumentative and slow, dont order delivery from here.

Delicious with quick delivery. No issues. Pizza pizza is probably the best. Delivery is like five dollars now though and after tip its like 10 bucks, little pricey

Put it this way, I walked out after 15 min of just standing there and no one served me. At least acknowledge me and say I would need to wait or whatever. I was working, in uniform, I cannot mention for certain reasons, so its not like you cannit see me. I would no recommend this location ever to anyone. I only went because I didnt have any dinner and it was a better option than Tims. I ended up going across the street to Pizzaolio instead. Thank you

Yesterday me and my friends were ordering some pizza. The pizza was really good, but the girl who was taking the order was with bad attitude. Just because we didn t understand what she was saying, she sighed. I don t think we ll go there next time.

This was poor experience and it started right from the tym we entered the store on Wednesday night @11:00 pm ordered for a pizza and it took 45 min to make the order ready. Poor service from the order taker and he was busy talking on phone with ear pods one him. Guys please hire good staff or improve customer service

Ofcourse a pizza place is no french fries expert but the sauce was so sad and cold but the service was great 3 stars just cause good staff

4/20 Vegetarian options: Lots of veggie options Kid-friendliness: Pizza

Worst service . Need to change the chef .

Poor service Lady who was taking order gave me a weird look I don t know why Worst experience

Terrible. We got to this location earlier than the scheduled pick-up time. What we saw and heard made us leave immediately and call the pizza pizza line to cancel our order and send it to another location for pick-up. The man making our pizza was severally ill and should have called in sick for work. He was continually coughing, had no mask on, making pizzas with his bare hands, and swearing at each order coming through most likely due to frustration and having to blow his nose every so often. Management is not only negligent to allow an ill worker to show up for work but also putting many customers at risk with cross contamination. Food inspectors need to visit this location asap.

I live down the street, so I try and try and try last and final visit again may 9 2023. I waited so long for someone to come to the front desk to take my order. I literally timed it. 9min53sec before I was seen. All the while, I saw 6 guests also wait with me and leave from lack of service and lack of slice selection (JUST 4 OLD SLICES to choose from on a Saturday). DEFINITELY the worst pizza pizza in the city. I do recommend Jane and Bloor, which is the best pizza pizza around. Massive toppings.

Nice and clam plzza place. Good experience.

I went with a friend, and they ordered pizza, but I did not. Immediately, I knew this place was terrible. There is an awful odor when you enter. After my friend had the pizza, they became sick. I checked the reviews after and it all makes sense. Nasty place.

One of the best Pizza Pizza stores in downtown Toronto. The service is fast and great as always. Dont have to wait in line. The pizza tasted delicious. This store is my go-to place!

I went in order pizza while waiting I connected to WiFi and this is 530 pm listen to music for 5min then WiFi was turned off.the guy working shut the WiFi so miserable this guy is.

Very nice food plus nice environment to have pizza

I went here twice and the lady at the front of pizza pizza is always so nice. I usually come here after walking through high park its just the perfect location too! I love coming in here because I feel welcomed and she is super sweet! I dont know her name but she usually works there every time I go there. I only been here twice haha but youre awesome! thanks for your excellent customer service skills.

This place is neglected by management and service could improve vastly. However, its a convenient late evening snack place.

Ordered for a medium pizza and received a small. Absolutely horrific service

This Pizza Pizza is fine. Fast, efficient, clean, staff are friendly. Cant really ask for more of a Pizza Pizza.

Pizza was good. Chicken wings were good. Open 24 hour. Great!

I am really disappointed by the non-professionalism of the seller. We ask to split the bill in 4 but ON PURPOSE she split the bills in 2 and she asks us to organize ourself. To calcule the bills part one every one, she asked us to use our own calculator. Have you ever seen that before ? And being nice with the customer is free.

Pizza pizza is the best place to get vegan pizza!

A review based solely on one experience with the pizza here does not an accurate review make! My experience is based on years of coming here and ordering pizza for delivery, and a change has definitely occurred. Whether it s different ownership or a change in the ingredients, one can never count on consistency with the pies. You ask for lightly done and you get burnt. Done with this place!

This is what a pizza with extra cheese looks like. Pure garbage, worst ever pizza pizza in the area.

Dietary restrictions: They have great gluten-free and dairy free options Food

I rarely give such bad reviews but 2/2 visits were horrendous. The first one, I was rushed to order and repeatedly asked what I would like. This time, I wanted to give this place another chance and was craving a slice. I went to ask for the classic slice special (slice, dip, and pop) only to find I had been given baby slices that were so dry they were curled on the ends and these baby slices didnt even fill the box. Also, I could hear someone in the back coughing up a storm. I ignored that and asked them to fix it and they gave me another slice of a slice of a slice. Sorry to say but avoid this place at all costs.

Love it for a quick dinner!

Pretty terrible not going to lie. The size of their slices are like 1/2 what they used to be. Its one thing to charge more for slices, I get that, inflation etc, but shrinking the size of the slice by 50% is insane. They are tiny now

They have cockroachs

Very rude customer service, no greetings, curt responses. No slices at noon. I mean that s lunch rush and you make no slices. Asked the guy if they will make any and he said no.

Absolutely disgusting service!! I placed an order for pick up when I arrived server was sitting on their phone. I had to say hello five!!! Times before I got an acknowledgment I was there. He was then very annoyed that I had disturbed him on his phone. Completely grossssss customer service . That s the first of things the toppings on the pizza were as if they were thrown on after the pizza was cooked!?!?!?! Like are you kidding me!?!?!

Guy working at counter in turban was rude and we asked to clean the table, he refused and told us to clean yourself.

The Dough in pizza pizza becoming very bad . And has been changed completely . I cant even give one star

I feel as though my luck with this Pizza Pizza location has run out. It was perfectly passable fast food pizza for a time. Lately my orders were arriving cold, or late, or with missing/wrong ingredients, okay its pizza pizza these things are forgivable if its only from time to time but my last five orders were like this with the sixth being the worst. I ordered a large well done with bacon crumble and pinapple, and recieved a large well done cheese pizza with raw/parcooked bacon crumble and pineapple tossed carelessly on top of the finished pizza. When I picked up a slice, these cold and possibly danger-zone toppings just slid off comically. Note in the photo the scorch on the crust versus toppings. I tossed it in the trash were it belongs. Never again lol

AVOID AT ALL COSTS IF YOU VALUE GOOD SERVICE AND YOUR OWN SAFETY!!! They served my pizza to dine in at an unsafe temperature and it burned my lip, the attendant was very impolite, took a call on speakerphone in the front counter and shouted loud while speaking on the phone, only one clean table, one even had gum on the table top. 1st and last visit.

Great location next to High Park.

Terrible customer service, the guy was mad just answering basic questions like what options they have for 1 pizza combos.

Nice food

Worst service and they say no stock for ketchup

I had one bad experience and Im never going back. That was my old review! Edit: I gave them another chance. I placed an order over the phone and went to pick it up. While picking up I asked for a dipping sauce and paid for it. The lady forgot to hand it over to me and I also walked out just with the pizza and forgot about the dip. I called their hotline number without too much expectation. I thought theyd just give me a credit or ask me to ask for another dipping sauce when I visit next time, or worse case they wont do anything about it and just say sorry! But I wasnt going to go back to the store for a dipping sauce. But to my surprise, the took my address and actually sent someone over with a $1 dipping sauce. I thought that was really nice of them so I am changing my 2 start review to 5++ stars. When a business puts making things right over making profit its guaranteed to succeed.. will come back.

I have to write my review that s what made me put one star but I want to give the worst humanitarian experience to the Asian lady working at your store. I was in an urgent need to use the washroom and she had the audacity to say no it s only open for our customers to my face and did not allow me to use the mere washroom and we live in a country like Canada where you just can t do this. She should have understood being a lady herself that how difficult it is to be able to find public washroom for women anywhere around the area, whosoever is the owner pls look into such People s background and profiles before placing them in a job role which deals with the customers as it really put your store s reputation at stake!

Great customer service.

Messed up my order on skip. Dont read the notes or dont care

Pizza Pizza has good pizza but not a fan of thin crust much. But overall its good pizza.

Pizza was watery. Totally flavourless moreoever waited more than 30 minutes for order

Not that busy, so thats a plus. Friendly and highly efficient service. Great place for late night eats. Highly recommended.

Not a very good experience messed up with my toppings.

I love panzerotti

Good pizza, inexpensive price We ate and were full.

Slices look dead.

Its pizza pizza. Decent pizza for a chain. Place is clean, the staff are friendly, sometimes gets busy so you may have to wait to get served. Lots of options for pizza, wings, garlic bread etc. However due to the location there is very little parking. Busy area.

Best served when its hot! .. always go for XL for 3 people & more.

Lousy service was told would take 5 minutes took.25 minutes

I was employed once by the Federal Government of Canada. I ordered a deli meat sub sandwich. When I inspected it, the underside of the meat was green rotted. I called the health department. The servers were not born here, nor English was not there mother tongue. I see things havent changed in the decades past. I dont need a sorry to hear that excuse. I knew people who owned franchises and everyday employees. Sorry just doesnt cut it.

We ordered a large cheese pizza with regular crust. Relative to other Pizza Pizza locations, it skimped out on all the ingredients. The crust was thin and burnt and there was a lack of sauce and cheese. Bring your business elsewhere.

Eww

Good

Wicked!

Parts

Discrimination at its finest. Told us we had to wait outside for our food to protect other customers. Food was horrible. Never going back.

Every Pizza Pizza is hot and fresh. Now, according to my research, this was once the original mailing address of Torontos very first Muslim association, the Albanian Muslim Association, from 1952 to 1960. The president of this association was one Rejib (or Regep) Assim, who was born in 1889 in the then Ottoman empire and who immigrated to Toronto in 1911. He ran a candy shop called High Park Sweets in the 1950s at this location, and he lived in the apartment upstairs which he stacked with books and where a few members of this small association would meet. It later located to its first permanent location, 3047 Dundas Street West, then to 56 Boustead Avenue (where Jami Mosque is still located), and then in 1972 to its present location at 564 Annette Street. Just thought Id share this bit of information for the local High Park historians and enthusiasts!

Food is amazing. ..but the place looks so ditry and old.

Pizza Pizza has been a long established fast food Pizza place to get your fix. This location has a larger space than some of their stores. Reasonable prices and standard offerings though from time to time they offer other new menu options. Street parking only. Covid protocols in place. #letsguide #covid

Pizza tasted fresh and crust was fluffy. Tables need to be cleaned, but it wasnt filthy.

Great experience.

Customer service is not good so rude

First, they took 20-25 mins to cook(ok, fine) second, they forgot to add barbecue sauce, so when we got the pizza and noticed that, she added on top,ok. When we started eating that, pizza was tasting differently since I always order pizza with chipotle steak, THERE WAS MISSING THE MAIN INGREDIENT LOL. They FORGOT TO PUT MEAT WHEN I REPEATED THE INGREDIENTS TWO TIMES. The worst part was FINDING HAIR ON ONE SLICE. WORTS EXPERIENCE WITH PIZZA PIZZA EVER.

Highly recommend the creamy garlic base sauce

Good price

Ordered a cauliflower crust pizza & centre of crust wasnt completely cooked. Modest amount of toppings. Charged 50 cents more for dipping sauce than other PizzaPizza locations.

Friendly staff. Perfect place to order pizza Highly recommended

good food and fast service

Apparently the franchise offers the same products using the same ingredients all of them but ... this branch specifically is one of the best .. their pizza is one of the best ..their products are fresh and tasteful .. the guys are super nice and helpful .. ideal for this winter nights bringing the pizza by yourself or ordering on line .. !!

One of the best branches of Pizza Pizza to order from. Orders are modified perfectly as asked.

The young INDIAaan Guy who works here at late closing time is very Rude Ass. and he doesnt even care if you are waiting by the cash to grab a slice , he will be doing his own Pot washing ! dont even have courtesy to let you know he ll be back to the front ! and once you place an order he will come and through your food on the counter! One of those Pakis or Indiaaan with a big hair. He is like he doesnt want to be there. These people live there life on Pizza Pizza or Convenient stores and have zero courtesy !!

Very good pizza, the place looks dirty

Delicious Vegan options.

Horrible service...

I wish I could give this place less then one star. Lets start off by saying how dirty the place was. Everything from the tables and floors to the one washroom that was working. I can at least say when you told them the washroom was dirty the lady came and cleaned it right away. Ok fine but then she didnt even wash her hands after that and thats just plain gross. So then I continue to watch her change the garbages and when a costumer came in she would helped them but without washing her hands again gross. Now to the most disgusting thing I seen was the cook/pizza maker come wash the pizza oven in the front with a mop yes a mop. Im assuming its the same mop the lady just used in the washoorm (because it looked like the same disgusting dirty mop) she cleaned for me in the wasroom. Right then and there my mouth dropped open and I dropped my pizza (couldnt even finish it after what I saw) and my friend asked what was wrong and I told her what I had just seen. Even she could believe it. So you think thats the end of it oh no I continued to watch the same guy wearing the same gloves he had on when using the mop to clean the oven and now touching everything else besides food. And now hes making pizzas with those same gloves. I can only imagine the things they do when the costumes are not around and when the store is closed. This place is gross and disgusting and I wont be returning or ordering from as its my home store to order from. I have never written a review for anything but I felt I had to do this to warn people of how gross this store is and how basically their employees dont wash their hands after touching garbage and cleaning washrooms. And how they use the same dirty mop to clean floors and the washroom floors too in the same pizza oven that cook costumers food. I am beyond disgusted and hope my son and I dont get sick from their lack of food safety. I will be calling head on them to report the store. Hope they will actually care what one of their locations are doing.

Generally OK. Not the restaurant fault, but on three occasions people (x2) used the washroom for drug use! First time staff told them to leave. Second and third time I left before anything happened.

Every table was filthy. Most chairs were littered with food. We watched the cleaning of 3 tables with all food remnants being wiped off the tables onto the seats and flooring. We had to clean our tables and chairs ourselves. If manager decides not to change these practices in a reasonable time, I shall use further options to advise other parties of these poor health practices. Lets hope that we can resolve these health issues ourselves. Thank You. (Recorded September 1, 2019)

I would give this 0 stars if possible. Completely disgusting place to buy food from, not to mention the absolute incompetence of the people who work there. Not only incompetent, but total conniving scam artists. Please DO NOT come here.

One of the worst pizza pizza locations in Toronto, all they do here is take advantage of people. Just the other day a worker almost got into a heated argument with a husband and wife and their 1 year old child because apparently they chose a medium pizza instead of a large when they had PAID for a large pizza?! Do yourself a favor and do not buy anything from this location.

Cleanliness is a major issue at this location. Definitely needs an entire overhaul of staff.

Worst Pizza Pizza location in Toronto!

Not happy

I had a bad experience and did not get my order when I went to pick it up.

Loved it!!