Pizzaiolo in Toronto

722 Queen St E, Toronto, ON M4M 1H1, Canada

★★★★☆
(224 reviews)
Categories: Pizza restaurant

About

Pizzaiolo Gourmet Pizza

Website
pizzaiolo.ca
Address
722 Queen St E, Toronto, ON M4M 1H1, Canada
Plus Code
MM52+M6 Toronto, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–10 PM
Tuesday
11 AM–10 PM
Wednesday
11 AM–10 PM
Thursday
11 AM–10 PM
Friday
11 AM–12 AM
Saturday
11 AM–12 AM
Sunday
11 AM–10 PM

Services

Service options
No-contact delivery Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible entrance Wheelchair-accessible seating
Offerings
Late-night food Vegetarian options
Dining options
Lunch Dinner Catering Counter service Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Family friendly LGBTQ+ friendly Transgender safe space
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs

Reviews

3.6
★★★★☆
224 reviews

Most Mentioned

price (9) vegan (7) order (7) crust (6) oven (6) server (3) cold (3) chain (3) argument (2) gourmet (2)
5 stars
104
4 stars
37
3 stars
24
2 stars
6
1 stars
53
★★★★★
December 11, 2024

Came here early evening. They have nice selection of gourmet style selection. Ended up getting the something mama veg which was Delicious! The server gave some information on which to choose from they have a lot to choose from. The seating area was small, quaint, well kept. Would return here again for more variety tasting. Thank you A+++++

December 1, 2024

yet another hour-plus delivery time from a location that is a 15 minute walk away, and the pizza delivered is cold, dry, and sparsely topped; never again will I order from this location

★★★★
November 26, 2024

Great service! We had an issue where an incorrect amount was entered on the pin pad at door delivery. The driver noticed and came back immediately. Very honest!! He also returned a 3rd time to recitfy the situation with cash. A call to the location was also handle professionally. Well done!

July 20, 2024

I have been ordering from this store for years. Apparently there are new owners because the pizza sucks now and is never delivered on time. This last time they delivered it to the wrong address and when they finally dropped it off it was cold. I think they went back and picked it up after dropping it off at someone else’s place. Talk about unsafe sanitary conditions. I wouldn’t order from them if you can avoid it.

July 16, 2024

The last 2-3 times I've been here the slices were dry and sad. The older guy working was so miserable and showed zero customer service effort. He actually looked upset when customers walked in. I've noticed this from him the last time I was in there. There used to be a younger guy names Nico that worked there a few months ago and his customer service was great. Friendly and made conversation. Too bad I haven't seen him there in a while because he was the only one that had decent customer service awareness in this place.

April 8, 2024

This is a terrible organization. For the third time, my order has not allegedly been received by them. THIS time because of some "computer issue with credit card acceptance". They took no responsibility after I had ordered an hour earlier. People should beware of interacting with an organization like this. There are so many better customer service options.

★★★★
January 25, 2024

I like this chain, but I ordered a gluten free pizza from this location and got one full of gluten. As a celiac, it wasn't a good 48 hours after. :edit: I have been given a credited pizza, wasn't glutened, and have adjusted my review.

October 4, 2019

I love Pizzaiolo but this Queen Street location is the absolute worst. This was the third time I ordered from them since moving to the east end ...each time hoping it would be a better experience than the last, but sadly they just got worse. Delivery takes far too long (even when there’s no rain or weather issues), they don’t understand what “well done” means, and their customer service is terrible. After complaining about my pizza being undercooked, they offered a replacement “right away”. The replacement took an hour to arrive — and the kicker, it was also undercooked! They did provide a refund but not before the driver passed along a message from the owner to me to say that I “should never order from them again”. Wow.

★★★★★
Local Guide
October 23, 2024

Best pizza options! Always fresh

September 23, 2024

I ordered Pizza this place so I got burned Pizza i told one of the staff she didnt even say sorry

★★★★★
July 23, 2024

first time to a pizza iolo was not disappoint , from the cheese to the crust to the sauce on point cannot go wrong shoutout to my italians

April 23, 2024

Pizza was cold by the time it was delivered. I don t live far just at Dundas and Carlaw pretty bad. For the price pint, I d rather order from a better place

Local Guide
March 23, 2024

The pizza slice was really hard. The person at the cashier was very irritated to take our order. Not going back!

★★★★★
February 23, 2024

Always enjoy my slice from this establishment. Everytime fresh, great service always a great slice and very friendly customer service! Good deals and specials as well!!!

★★★★★
Local Guide
January 23, 2024

always good cheap and fast pizza. great quality.

January 23, 2024

Paid for pizza, slow, watched six others get served, and left without pizza. Wont go back.

★★★★
Local Guide
December 23, 2023

Pricing is good, services has been great from my experiences and the pizzas are pretty good. Its not gourmet but its not gourmet priced either. Pretty good value for what you pay for.

★★★★★
Local Guide
December 23, 2023

By far the tastiest Pizza of all the chains.!

★★★★★
Local Guide
December 23, 2023

The dough is crispy, the way I like it, the pizza is very good. By far my favorite place to eat pizza.

★★★★★
Local Guide
December 23, 2023

Best pizza in town, hands down! Everyone should try the mini pepperoni, chilli flakes and honey pizza!

★★★★★
December 23, 2023

We have a family member in Bridgepoint and sharing pizza together was a great way to spend time together - pizza was hot and delicious

★★★★★
Local Guide
December 23, 2023

Pizzaiolo has great pizzas and one thing that makes this location stand out is the staff, especially a young man called Nico. We are local and every time we walk in, he greets us warmly. He makes small talk not only with us but with every customer that walks in. If we decide to dine in, few times he comes and asks us if everything is ok or if we need anything else. He definitely makes the experience of just grabbing a slice of pizza extra special. It s the little gestures that makes a place stand out.

★★
December 23, 2023

Good Pizza. Good ingredients. I will grow old before the pizza gets home. Too bad :(

★★★★
Local Guide
December 23, 2023

I was heading to pizza nova on the corner but was so disappointed in the stale garbage they had so I tried Pizzaiolo and was greeted with friendly staff and a fresh straight out of the oven slice. They have a bowl of mints by the way which is a lovely touch I will be going back for sure

★★★★★
December 23, 2023

Cashier was very kind and welcoming. Food was interesting in a good way. Their creamy garlic dip was very good. Food

★★★
Local Guide
December 23, 2023

Warranted it was just a slice it tasted like day old pizza reheated. Maybe cause there are too many options and that it s not possible to have fresh pizza or so many varieties. Great staff :)

★★★
December 23, 2023

Usually love Pizzaiolo. First time ordering from this location and it was disappointing. Pizza was greasy and tough. Seemed like it sat around for a while before they delivered it. Took an hour to arrive. Still 3 stars cause it tasted decent

★★★★
Local Guide
December 23, 2023

Never been disappointed by the slice pizza, always fresh and crispy crust. Great staff as well. The vegetarian one are the best

★★★
Local Guide
December 23, 2023

What time does this place open? Google says 10am, I went today at 11:10am and they were still closed. Also no open/close times posted on the window. Confusing?

December 23, 2023

The pizza is great, however, I only have 1 simple instruction, ring the top doorbell when delivering, you know the difference between top and bottom right?!?! Apparently it is extremely difficult to understand for the drivers, not a single one has rung the top doorbell for years,they insist on bothering my neighbors and pressing literally every doorbell except the top one, this time was the final straw, I called the store, they insisted this would never happen again, I dont believe them, and shouldnt I have some free pizzas coming my way????

★★★★★
December 23, 2023

I have been very happy to enjoy my Spinota pizzas as well as the Bianca pizzas on my busy lunches( They are my fav ), I have only but great things to say Pizzaiolo. Fresh, Clean and welcoming! see you soon Nico!

★★★★★
Local Guide
December 23, 2023

Vegetarian options: Vegetarian options are available Wheelchair accessibility: The place is on the ground floor. Food : 5/5 |

★★★★★
Local Guide
December 23, 2023

Staff is always kind, would recommend picking up your order to get it super hot and fresh! 10/10

★★★★★
December 23, 2023

Great pizza and the staff is very nice! Keep it up guys !

December 23, 2023

The pizza I ordered, half of it didnt have cheese but when I communicated that with the staff, they got defensive and tried to convince me that is what pizza is made in a condescending tone, and manner. They have the poorest service and pizza at this location. Food

★★★★
Local Guide
December 23, 2023

A great cheap alternative to pizza pizza with better ingredients.

★★★★
Local Guide
December 23, 2023

It tastes good

★★★★
December 23, 2023

Ordered online for pickup because it was very close to the hotel. It was hot and ready on time. The pizza was just ok. The garlic and olive oil sauce had no flavor but I was happy they had vegan options.

★★★★★
December 23, 2023

Outstanding pizza crispy crust, fresh toppings, and excellent service. Highly recommend! Food

★★★★★
Local Guide
December 23, 2022

Love the Gianna ola, the casino and the Brando. But honestly I havent tried a single flavor I didnt like.

Local Guide
December 23, 2022

I have not visited this place yet only looked inside the place

Local Guide
December 23, 2022

Delivery is over an hour it took me 1.5hrs to get my pizza and I live 10mins away. Then head office gave me store credit for the same order. We ordered and had to pick up bc they said they wouldn t deliver. They made us wait 15mins at the store only to realize the pizzas were in box waiting. The order was wrong so we left it behind. the worst customer service. Pizza isn t just ok. Danforth pizza house is way better.

★★★★★
Local Guide
December 23, 2022

First time ordering. Wont be my last.

★★★★★
December 23, 2022

I would give them for stars if I could. Off the bat Pizzaiolo is my fav place to get pizza, but this location is always a pleasure to order from. I met the owner today and he was so endearing. I love supporting places that are deserving like this one.

★★★
Local Guide
December 23, 2022

Hit and miss at this location - my previous review was written while waiting for our order. Increasing by a star because they try! Longest. Wait. Ever. 35 minutes and counting. Typing this while waiting

★★
Local Guide
December 23, 2022

Dry and overcooked. It had next to no cheese and no sauce. I didnt pass a few slices and ended up wasting food! I usually order from the other locations and this is the worst location yet! I also have to walk a few blocks back to my home and they didnt even have tape to close my box! Rude staff when I mentioned every other pizza place has a quality seal or hygienic sticker!

December 23, 2022

Very rude customer service on the phone

★★★★★
December 23, 2022

Well deserved 5 stars . Absolute fresh and tasty pizza . Keep up with your good work

★★★★★
December 23, 2022

Good quality, nice service! Highly recommend.

December 23, 2022

Horrible customer service. Asked for the dips I ordered online and was told I didn t paid for it. Called back to confirm that I ordered and the person working was very rude and raised his voice at me. Asked for a refund for the dips and was told he couldn t because the owner is on vacation in Germany and wouldn t be back until next week. What kind of store are you running?

★★★
December 23, 2022

The pizzas fine, but they wont deliver on time. They mess up the orders. They forget orders. Honestly, theres better pizza for cheaper that actually arrives on time and with less hassle. Dont bother.

★★★★★
December 23, 2022

The owner is very friendly! I feel very welcome there. And i really like the pizza. My favourite Place to eat in toronto. Feel good, eat good!

December 23, 2022

Me and my friend just went to this joint and had the absolute worst experience. The pizza smelled like it had some ingredient gone bad and on making it known to the employee, they said they made it all fresh but we saw the guy put frozen pizza in the oven amd take it out and give us. He was non accommodating once we made it known to him and we had to leave to avoid an argument. What a waste of time and money. 11/10 DO NOT RECOMMEND

December 23, 2022

The WORSSTTTTTTT!!!!!!! Employeees rude as hell Pizza was not fresh as the worker put a frozen one in the oven in front of us and served as is. It looked and smelled like a stinky feet. When we told the server he was disrespectful and was very rude.

December 23, 2022

horrible staff and overcooked pizza

December 23, 2022

ordered toni pepperoni w oregano got to work no oregano called made excuses oh wedidnt have any it just came come back no half my lunch is done, i specific asked oregano was in replied yes. blamed customer was in hurry no time did I say this stood waited for order told 5m when arrived reply no problem take your time

★★★★★
December 23, 2022

Excellent pizza, affordable prices, excellent customer service, and has gluten-free options

★★★★★
Local Guide
December 23, 2022

Happy to see vegan options late on a Friday. The potato pizza was amazing and the service was great!

★★★★★
Local Guide
December 23, 2022

Super nice guy and really good pizza!

★★★★★
Local Guide
December 23, 2022

Ive ordered from this location many times. Always fast, always fresh, follows the instructions. The thin crust is so good and the cup pepperoni option is awesome. Best chain pizza in the area hands down. The pizza is never over or undercooked. Perfect amount of sauce and they load them with toppings. Thanks for another great order.

★★★★★
Local Guide
December 23, 2022

Nico was such a friendly server

★★★★★
Local Guide
December 23, 2022

Shocked at how good this pizza is. Spinotta..perfection

★★★★★
Local Guide
December 23, 2022

Niko (hope I got the name right) went above and beyond to make sure I enjoyed my food and service. There has been change in ownership and I highly recommend to give it a try! Update: I was there recently again, they are making lots of improvements as they go. Lots of fresh slice options, different varieties of pop, salad. And you always feel very welcome there. Love it!

★★★★★
Local Guide
December 23, 2022

Very good

★★★★★
Local Guide
December 23, 2021

Very good pizza with good quality, fresh and tasty Store was very clean and pizza maker ,the middle age man was very friendly and professional Good variety of pizza slices.

★★★★
December 23, 2021

better then pizza pizza, best fast food pizza in town

December 23, 2021

If I were to choose where to spend my hard earned dollars, id go to a place where its actually a joy to go in and order. / UPDATE: Not surprising, I emailed as requested below...and no response. I didnt want any freebies. I just wanted to share my experience as requested.

★★★★★
December 23, 2021

Order our 3rd time pizza last night from this location and we enjoyed it. Delivery was on time and very friendly staff. Our first order was a pickup order and the owner was very friendly helped us to pick our pizza from the menu. Definitely recommend it. Thanks for all your hard work during this pandemic.

★★★★★
December 23, 2021

I ordered the spinotta, adding feta and .mushrooms. This was seriously the best pizza I have ever eaten in my 46 years. The vegan and veggie options were expansive and impressive, and although I am not vegetarian, this pizza needs no meat to be delicious! This is my new pizza place. The service and the menu were truly impressive. The crust was amazing. I was offered free dipping sauce although it really wasnt needed on a pizza this good. You gotta try it! Great work!

★★★★
Local Guide
December 23, 2021

The Pizza was good and Abdul who served us is very nice.

★★★★
Local Guide
December 23, 2021

Nice lunch place but i can see management or higher ups sometimes discipline their staff infront of customers and its lil unerving

★★★★★
Local Guide
December 23, 2021

First time going! Food tasted delicious, great prices, friendly service & a variety of choices of pizzas to choose from. Ill definitely be going back.

Local Guide
December 23, 2021

This location has a lot of problems with time management. We ordered a pizza and were given a time-frame of 5 to 30 minutes. When we came back in 30 minutes it was still not ready while people who ordered after us already received their pizza. Took us at least 40 minutes to get our order. I guess we missed a very obvious sign that we should never come there when a guy had an argument with staff about his pizza not being ready after one hour... Staff is very slow and spends most of the time talking to each other. COVID protocols are not followed either with some people not wearing masks in the kitchen.

★★★★★
Local Guide
December 23, 2021

Very friendly clean store price affordable

Local Guide
December 23, 2021

Avoid this location. This is not a true Pizzaiolo location like the other locations in the city. Worst front line service, slow and doesnt taste like Pizzaiolo.

December 23, 2021

Sheeet service. While waiting nearly an hour for a pizza. A staff member who can t communicate and witnessing a pizza get burnt inside the store (that a customer had to bring to their attention) and staff who could care less about anything, I know not to visit this location again new staff are desperately needed. More than enough time to read the other bad reviews as I m waiting. Stay away

Local Guide
December 23, 2021

Ordered a carryout pizza at 6:07pm, they basically didnt start making it until I showed up and paid. Finally picked up the pizza at 6:42pm when the email said it would be ready at around 6:27pm. When I did finally get it I found it was really poorly made. Dough was all concentrated at the edges, the middle is so thin I basically have to scrap it from the box and toppings were sparse.

★★★★★
Local Guide
December 23, 2021

Love their vegan options! You can t go wrong with Pizzaiolo

★★★★★
Local Guide
December 23, 2021

My favourite pizza place in the neighbourhood. The crust is good and the toppings are good quality. They also deliver.

December 23, 2021

Worst location. Have never received an order on time. Made the mistake of ordered online for pick up tonight, the email confirmation said it would be ready at 7:03pm. Arrived at 7:25 knowing they would be late as per usual. They processed my payment and then told me they couldnt find my order. They hadnt even looked at it, it was sitting in a pile of backed up printout online orders. They hadnt even started let alone looked at it. I asked for a full refund and wont be ordering from them again. Save yourself the hassle and go to the Pizza Nova two stores down.

December 23, 2021

Extremely disappointing customer service. I placed a large order which was never delivered and the owner was not concerned at all. DO NOT order from this location if you can avoid it. A complete waste of time.

December 23, 2021

Man extremely rude to the very polite teenagers who were coming in, for absolutely no reason.

Local Guide
December 23, 2021

Super frustrating experience, ordered for delivery on a Wednesday at 6:20pm, website said 7:00pm delivery. By 7:20 nothing had arrived so I called and they said it left 5 minutes ago. Waited again and at 7:50pm called again and they couldnt offer any more information, all they said was the order is out for delivery. Third phone call at 8:10, they looked more into, again said the driver left with it five minutes ago and that they would call the driver and tell him to deliver it next. At 8:40 called again as the pizza still had not arrived, no one picked up this time.. Pizza finally arrived luke warm at best. Not happy with this experience at all.

December 23, 2021

Really hard to support local when order is SO wrong and rude response from staff. I will miss my Spinotta pizza and the always super polite people that deliver though.

Local Guide
December 23, 2020

Not the greatest pizza

December 23, 2020

Horrible service.... Store says it opens at 11am...Gentleman inside just waved his hand for the 5 people waiting outside to leave.

December 23, 2020

Terrible experience with the Queen and Broadview location. They messed up our online order and then told us they would deliver the correct one in 20 minutes even though I said a store credit would be fine. We waited 1 hour and 10 minutes before finally receiving the new one. Needless to say dinner was long over and we will not be ordering from here again

★★★★★
December 23, 2020

t was just an perfect experience. Thank you guys. Highly recommended.

★★★★★
December 23, 2020

Last night, My husband ordered a large size of pizza from this location. I dont remember the name but topics were chicken, roasted red peppers and delicious pesto sauce. Wow, it was awesome

★★★★★
December 23, 2020

Great service and awesome pizza. Yesterday I order for pizza and got delivery within 30 minutes. Definitely recommend.

★★★★★
December 23, 2020

Best pizza ever especially spinotta hmmmm to die for it. The service is amazing, the owner Omar is very kind and friendly

★★★★★
Local Guide
December 23, 2020

Gerat pizza great service..I ll definitely come back

Local Guide
December 23, 2020

I drove all the way to this location to grab a slice because they used to be good. I went in today to grab my fave johniollo slice and it was so and stale old the cheese wasnt even melted, I called to tell them they should throw it out. I threw it out and will not be returning if they keep old pizza to sell to people.

★★★★★
Local Guide
December 23, 2020

Best place to have a great Pizza.

★★
December 23, 2020

The service here is terrible! An hour to pick up a pizza? Online they say 20mins and its ready. I can understand a bit of a delay 5 or 10 mins, but 40mins??? They are slow and unapologetic about it. Theyve also managed to rig the debit machine in a way that it is very difficult to get out of the tip screen, its like they are demanding that you tip them for poor service.

December 23, 2020

pizzaiolo is my favourite pizzeria chain in Toronto the crust and sauce is fantastic. But today when I ordered pizza from this location I was really disappointed. I ordered the 14.99$ deal . The pizza came cold and grossly greasy which was a first. I asked for very light garlic too and found MASSIVE cloves of garlic on the pizza. When I bit into my slice I threw up it was a whole garlic clove I was disgusted. It was put on with 0 care and I could clearly tell whoever was making my pizza didn t care. I ve never had these issues before. The food quality was poor and not worth my money. Please put more care into making the pizzas because mine was very sloppy and unappetizing.

★★★★
Local Guide
December 23, 2020

Delicious pizza with variety to choose from for slices

★★★
Local Guide
December 23, 2020

UPDATE: Within an hour, the franchise owner responded and resolved the issue. Im encouraged by the responsiveness and willingness to take responsibility. Good job! We ordered a pizza online, paid online. An hour later it comes to our door and as its a no-contact delivery paid online, its a quick transaction. I get the pizza to the table and its completely the wrong pizza, and nothing on the outside of the box could hint otherwise. We had ordered a pizza with goat cheese (cant have regular cheese), and the pizza we got had regular mozzarella and feta, along with all the wrong toppings including anchovies... Im disappointed that I got the wrong pizza, but more so that theres no system to ensure that something like this doesnt happen. No answer on the phone after 2 mins of ringing, and the website only has a form for feedback. Not likely to order from Pizzaiolo any time soon.

December 23, 2020

We have been ordering pizza for 10 years including there prior location. The customer service is rude. The quality of pizza is inconsistent. Sometimes you will get the greatest pizza in the world other times it will come soggy and raw. They tell you it will be 45 min then arrives 2 hours later. When you call to find out where the pizza is they tell you it was 1.5 hours. Then it shows up after 2 hours of extra cold and cardboard box like. I cannot take it anymore and will go else where. BTW call head office and they don t care either and do nothing. What a poorly run organization. Real shame as at times it is great pizza.

December 23, 2020

Do not order mushrooms on your pizza. There is no care taken and they are put on soaking wet. The pizza was so soggy in the middle the cheese and everything was mush. Had to eat around the outside as the middle was inedible. See photos. Amazingly, when I sent these photos and complained to head office, they didn t offer me a refund, free pizza next time, nothing. Brutal experience and bad customer service.

★★★★★
December 23, 2020

We come in from time to time when we go for walks i.m surprised at the negative reviews we always get great service the pizza and fresh and hot we chatted with the guy making the pizzas today cos it wasnt too busy he was so sweet he even chatted with my baby whos one we love it here.

★★★★★
Local Guide
December 23, 2020

Vegan pizza choices!!!

★★★★★
Local Guide
December 23, 2020

The perfect pizza! Thats all Im going to say.

★★★★★
Local Guide
December 23, 2020

Beat pizza in the neighbourhood! Always fresh and yummy. Nice walk in specials too!

Local Guide
December 23, 2020

I really like pizzaiolo but this location is just plain awful. Crust was undercooked, 1 of the 2 toppings on the pizza was missing, and it just didnt taste good. Not at all like the other pizzaiolo locations Ive been to.

★★★★★
Local Guide
December 23, 2020

Never fails always accurate, hot and fresh!

★★★★
Local Guide
December 23, 2020

Their pizzas are delicious for sure. Customer service could be better. I visited the store yesterday and had to wait for 5 minutes for someone to attend me. It wasnt a busy time and there were no other customers in the store. The employees were at the back of the store and didnt notice me coming in. Funny part is that the driver saw me and went and told that a customer entered the store and it took more than 5 minutes for them to attend me. I was in bit of a rush, so I felt it wasnt right.

★★★
Local Guide
December 23, 2019

Pizza was cold out of the oven. I briught it back to get reheated and then it was fine

★★★★★
Local Guide
December 23, 2019

Reliable, tasty and fast.

★★★★
Local Guide
December 23, 2019

Good basic pizza. We typically go for the pick up special ($14.95 for 2 topping large, or $17.95 for 2 topping extra large). We have tried a couple specialty pizzas but they are nearly double the price and arent that different, so we stick to basic pizza from here. It is worth the affordable price.

★★★★★
December 23, 2019

The employees are just the nicest people ever! And there pizza, oh don t get me started on how cheesy, tasteful, hot, and delicious there pizzas are! I highly recommend the store and FYI they are my favourite pizza store in all of Canada!

★★★★★
Local Guide
December 23, 2019

Loved the Brando pizza. It took 20 min from time to order to receive it. The staff were very friendly, and the place was clean. I suggest to improve the interior decorations as it can be a nice dine-in place too.

★★★★★
Local Guide
December 23, 2019

The Best pizza in town.

December 23, 2019

I placed an order online and called when it had been 90 minutes since I placed the order and hadn t received the pizza. The woman who answered the phone was rude and dismissive. I am used to waiting for pizza but it took 2 hours to get a large pepperoni pizza. I will not be ordering from them again. The pizza is good but the wait is way too long and the customer services leaves much to be desired.

December 23, 2019

I will never go here again. Screwed up my pick Up and delivery order. Then they blamed me for their mistake! You got to be joking me!

★★★★★
December 23, 2019

Just real good!

★★★★★
December 23, 2019

Pizzaiolo pizza is amazing! I ve always been a huge fan of the godfather, and they made it perfect on my recent visit! It was very fresh, the staff was nice and the restaurant was clean. Highly recommend!

★★★★★
December 23, 2019

The staff was friendly and helpful. The pizza was really good and not too expensive. We got huge slices (like 2 normal slices) for $4.50. The eat in area is small and not very fancy, but for a quick bite it s fine. Most of their business seems to be take out or delivery. I will definitely go back again.

★★★★★
Local Guide
December 23, 2019

One of the best pizzas I ever ate highly recommended

★★★★★
Local Guide
December 23, 2019

Best pizza... And service

★★★★★
Local Guide
December 23, 2019

My new go-to spot for a quick slice food was fresh delicious and very satisfying. This is in their new spot on Queen Street East. Wow what a big step up over there last location

Local Guide
December 23, 2019

I shouldnt have to wait while four employees are chatting to each other in the kitchen. Management and staff at the other location far superior. Avoid.

★★★★★
December 23, 2019

Awesome pizza!

★★★★★
Local Guide
December 23, 2019

Pizziolo is the best take out pizza in Toronto. Reasonable price, reasonable selection. My go to for a quick and delicious meal.

★★★★★
Local Guide
December 23, 2019

Have went here most days this week. Pizza is really great I have tried most of them and its always a hard choice deciding what one I want as they are all so great. And the woman at the till is really friendly

★★★
Local Guide
December 23, 2019

it was ok

★★★★★
Local Guide
December 23, 2019

Very tasty and friendly service. Customer service of Sai is very good.

December 23, 2019

Let me first share the end result of this long pizza story. An email from Omar, the owner: I dont want customer such as you to begin with. Plus you can CC C++ ANYONE you want. I already give you free pizza and did more than enough including an apology. No reason to cry after and contact customer support. Relax and order from pizza pizza. Heres how we got to that point. After waiting for an hour and then getting the wrong pizza and sending a complaint to Pizzaiolo customer care, the owner showed up with the correct pizza. He apparently tried to call me twice when he arrived (I never got a call, but he showed me the call logs on his phone, so I believe that he did try to call, maybe just a technical issue with my phone). After he texted me I went downstairs to get the pizza, which he provided for free. Overall, not a terrible experience so far. He was obviously very angry that I had kept him waiting, but I was willing to overlook that and took the free pizza. However, when I got inside, I realized the pizza (having been made now at least 90 minutes ago, and which had been sitting at the store while the first driver tried to deliver it) was ice cold. So in my response to customer care, I let them know that the owner did show up and give me a free pizza, but that a freshly-made pizza wouldve been nice. Thats when Omar, the owner, responded and said (having conveniently dropped customer care off the cc): Yes and if you picked up your phone on time not making me wait 25 mins by not picking up your phone. I copied customer care back in and let them know this was how he spoke to his customers. That was when he responded with: I dont want customer such as you to begin with. Plus you can CC C++ ANYONE you want. I already give you free pizza and did more than enough including an apology. No reason to cry after and contact customer support. Relax and order from pizza pizza. Long story short: dont order from here. Omar is one angry pizza man.

★★★
Local Guide
December 23, 2019

Good pizza, but terrible service when you order over the phone. I ve called 4 times and each time I had a bad experience. They ve been rude, unpleasant, or made me wait for nothing because they forgot that I was over the phone.

★★★★★
December 23, 2019

Great pizza and good customer service.

★★★★★
December 23, 2019

Awesome party pizza and suggestions from the owner Omar. Great service and quality of food. Will be back for sure to get more.

★★★★★
December 23, 2019

Very nice and clean location. Great variety of slices. Front counter girl was an amazing help to select my favorite slice. Definitely recommend their great food and service.

★★
December 23, 2019

Went to grab a slice. They had messed up the order of the person before me. Instead of correcting the mistake, the blonde lady who looks to be in charge was so rude to the person at cash. Then went to the back to try to find someone to blame and the customer continued to stand there. The way you treat your employees or coworkers can be seen and is really sad. Maybe if you made it a better work environment less mistakes would be made...

★★★★
Local Guide
December 23, 2019

I always order from pizzaiolo

★★★★
Local Guide
December 23, 2019

Great pizza. When I ordered take out, the pizza was only put it in the oven for a few seconds so naturally it was cold by the time I crossed the street to eat it. Ask for your pizza well done to have it warmed.

December 23, 2019

Horrible never going there again

★★★
Local Guide
December 23, 2018

Basically greasy, re-heated frozen pizza, but does the trick when you are looking for something quick. Some slices are awesome, some arent. Good for a quick bite.

★★
December 23, 2018

Ive been ordering from here for some time now for delivery. My order is same all the time 3 toppings and thin crust. I noticed i didnt tip my delivery guy last week (took 50 mins, when i live 5 min drive from this place) I just ordered from here again and they messed up my order. The pizza is decent but i will only do pick up now.

★★★
Local Guide
December 23, 2018

Didnt like the cheese they use

Local Guide
December 23, 2018

Came in at 10:45am. Got 3 slices, they didnt re-toast it (usually they do to reheat/crispen it) so I assumed it was fresh. Took a bite and it was the stalest pizza Ive ever had - as if it was baked last night and reheated. Other pizzaiolos have been consistently good, this one was exceptionally bad.

December 23, 2018

i went to the queen and broadview location alot because i love their pizza but i had to stop going. the cashier woman with the glasses and neck tattoo, i think her name is brie. she is extemely off putting. on more than one occasion shes accused me or another staff member of putting bleach in her drink. she always says nonescensical things that are just plain creepy. i think she needs serious mental help. she seams very dangerous to me. i wont be back.

Local Guide
December 23, 2018

** Warning for those that have serious allergies to dairy products or are vegan ** I would normally order Pizzaiolos vegan Whole Wheat Diana pizza from time to time. I love it. On three, that s right 3 separate occasions the location in Toronto s east end (Queen Street East) has deliberately hidden cheese under all the vegetable toppings. If you didn t notice right away you wouldn t have even seen it, that s how much they tried to hide it with vegetable toppings. I have had it with this company as they do not care to take it serious that people may have serious allergies to dairy or prefer to not to eat animal by-products. All three occasions I demanded my money back and freaked out on those that made the pizza. Why would they secretly hide cheese under all the vegetable toppings? Laziness or just pure ignorance? I believe this was deliberate negligence and I have taken this matter to the Health & Food inspectors of Toronto. It s absolutely disgusting and extremely dangerous to those with serious allergies. The women that took my order over the phone asked me twice if this pizza was vegan to then I replied yes, twice. She read over all the ingredients/toppings (which included NO cheese or dairy of any kind) and then placed my order. I showed up to pick up my pizza, opened it to add a bit of sauce on it, to only find cheese hidden underneath the toppings (again). I freaked. Why ask me twice if the pizza is vegan to maliciously sneak cheese under all the vegetable topping?! As the workers just stood there, laughed and smirked. I refuse to ever give the company my money again. To those that have serious allergies, be careful eat here as they dont care for their customers well being.

★★★★★
Local Guide
December 23, 2018

Really like their style of pizza. The dough is higher quality than pizza pizza, pizza nova, and dominos. Their selection of specials are amazing and they have gluten free options.

★★★★★
December 23, 2018

I love tho pizza options and the people who work there are incredibley nice!

★★
December 23, 2018

I usually like going to this location but is be slacking especially today I order a pizza to be reheated in the oven, to find the pizza still COLD and stale. please do better.

December 23, 2017

Nasty phone delivery reception by this gal in this spot on Broadview. Last time I will use the place Time: 7pm date Jan. 17, 2017

★★★
Local Guide
December 23, 2017

Cheap pizza. What more could you ask for here?

★★★
Local Guide
December 23, 2017

Best pizza in the area, service sucks.

★★★★
Local Guide
December 23, 2017

Always a good place for a slice. Recommend the Godfather.

★★★★
Local Guide
December 23, 2017

Very large iolo! Lots of slices on deck.

★★★★
Local Guide
December 23, 2017

A great place to stop for a quick slice

★★★
Local Guide
December 23, 2017

Its fast food pizza with re-heated pizza slices.

★★★★★
Local Guide
December 23, 2017

I love it because they have great vegan options

★★★★★
Local Guide
December 23, 2017

Nice

★★★★★
December 23, 2016

There pizzas are awesome

December 23, 2016

She looked me in the eye as I ordered a Hawaiian slice. Then when I wasnt looking put the driest piece of pizza she could find in my bag. Shes crustier than the best crust. You had one job and you f@&ked that up. I think she waits to see how much you tip before she decides to serve you. Awful service.

★★★
Local Guide
December 23, 2016

went with a co worker here to get pizza and the girl here is a bit strange working here she has a bit of attitude even tho im a pretty nice guy i dont know what her problem is so anyway i ordered a pizza and it was made quickly surisply and it was good pizza i doubt i would come all the way here tho

★★★
December 23, 2016

customer service isnt that bad! pizza is great!!!! delivery is on time and hot!! suck it up if the cashier is grumpy bc its still a better choice to go here than pizza pizza!!!

★★★★
Local Guide
December 23, 2016

Pretty reasonable pizza at good prices. Sadly their deep dish isnt real Chicago deep dish, but otherwise a tasty and fast way to get lunch.

December 23, 2016

The servicewomen sucks. She completely ignores you after youve ordered when you dont leave a tip. Gives a dirty look after checking the receipt. I ordered one slice at a basic pizza restaurant and you expect a tip and then treat me poorly when I have the right to choose to tip or not. Oh and the slice they gave me was cold. They never even bothered to warm it up.

★★★★
Local Guide
December 23, 2014

Amazing. got delivery. had four pizzas between 6 of us. Loads left over, but the toppings people! the toppings! to die for!

★★★
December 23, 2013

DO NOT ORDER TAKE OUT! I normally Love Pizzaiolo but this location is completely incompetent! My delivery took 2 hours, my pizza was cold and the driver had the audacity to ASK me for a tip after he yelled at me over the phone. Do not ever order for Delivery! The pizza tastes fine but the service is HORRIBLE!

December 23, 2013

This guy here is a total clown....I didnt even want to order from him as he is so stupid!!! Avoid the hassle of even speaking to them