Pizzaiolo in Toronto

770 Bay St., Toronto, ON M5G 1N8, Canada

★★★★☆
(313 reviews)
Categories: Pizza restaurant

About

Pizzaiolo Gourmet Pizza

Website
pizzaiolo.ca
Address
770 Bay St., Toronto, ON M5G 1N8, Canada
Plus Code
MJ67+4M Toronto, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–10 PM
Tuesday
11 AM–10 PM
Wednesday
11 AM–10 PM
Thursday
11 AM–10 PM
Friday
11 AM–10 PM
Saturday
11 AM–10 PM
Sunday
11 AM–10 PM

Services

Service options
Outdoor seating No-contact delivery Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible entrance
Offerings
Late-night food
Dining options
Lunch Dinner Seating
Atmosphere
Casual
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids

Photos

$Pizzaiolo
770 Bay St., Toronto, ON M5G 1N8, Canada

Reviews

3.5
★★★★☆
313 reviews

Most Mentioned

rude (14) reviews (12) order (9) behaviour (8) employees (8) party (6) drivers (5) slices (5) veggie (5) pepperoni (5)
5 stars
173
4 stars
18
3 stars
9
2 stars
6
1 stars
107
November 26, 2024

Very bad owner and Manager experience. Simply wanted to try and get my pizza slice replaced since it was so dry and stale and the owner aggressively yelled and so scary even like physically scaring right behind the counter and totally never expected such a horrible and bad experience both food and definitely customer service. He was yelling huge big mean bully!!!

October 3, 2024

I've been to this restaurant twice, and the service has always been very poor. One of the male staff members is rude and impolite, especially towards Uber drivers, showing them no respect at all. When he saw that I was Asian, he sarcastically said, "Welcome to Canada," which made me question whether it was racial discrimination. After reading many other reviews, I found that others shared the same opinion. I hope the restaurant management takes this seriously. If this person is an employee, please address the issue promptly. If he is the owner, I would advise others not to support a place with such behavior.

★★★★★
September 7, 2024

One of the better Pizziolo locations in my opinion. They always have a good selection of meat and vegetarian slices available at lunch time. The guy (who I think is the owner) is often on site, is very friendly and always making sure things are in good shape. Recommended if you want to grad a slice downtown.

★★★★★
August 17, 2024

Last night, my crew and I decided to treat ourselves to some pizza at Slice of Heaven, and let me tell you, it was pure heaven! The moment we walked in, we were greeted with a warm and inviting atmosphere. The staff was incredibly friendly and helpful in guiding us through their delicious menu. We ordered a variety of pizzas, from the classic pepperoni to the adventurous veggie lover's delight. We will definitely visit again.

★★★★★
August 17, 2024

I recently visited Pizzaiolo with a group of friends for a casual lunch and to celebrate a special occasion. The pizza was fantastic—crispy crusts, flavorful toppings, and generous portions. The staff were friendly and attentive, making our experience even better. We’ll definitely be returning for more delicious pizza!

★★★★★
August 17, 2024

My friends and I gathered at Sam's place for a delightful pizza lunch to celebrate a birthday. The pizza was exceptional, and the customer service truly stood out. We had such a fantastic time that we can’t wait to return for more delicious moments!

★★★
August 16, 2023

Normally, I'm not a fan of pizza but this place made a pretty good pie. Prices are what you would expect and decor is pleasant and clean. My only down note is with customer service. The guy taking my order stood halfway down the kitchen asking what I wanted and didn't come closer until I was half finished my order. Proceeded to ask me to repeat my order so he can punch it in. If you can't remember an order the why not come to the till when the customer arrives.

★★★★★
January 3, 2021

I ordered my gloves, left my gloves behind and the owner came after me to give it back to me. Really nice person and helped me. One of the best vegan pizza and the cheese taste really like real cheese. I’m really glad that I found this place and will be coming back for sure. I think it was really yummy and for the price it is quite reasonable as the quality of the toppings felt fresh and they also have some special so take advantage of it if you are not a picky eater

Local Guide
December 16, 2024

They half heated my slice and then kicked me out 13min before closing saying they were now closed At least heat my slice if you want to cut out early... Food

★★★★★
November 21, 2024

food tasted amazing and they have really good prices and deals. The employees were very nice and the place itself looked very clean in modern.

★★★★★
November 21, 2024

This was my first visit. Very impressed with the food. Very clean and great service! Will definitely be going back soon!

November 21, 2024

Very bad pizza and very big disrespecting staff the employers are very very bad

★★★★★
November 21, 2024

some of the best pizza in our city. great service and great food!

Local Guide
November 21, 2024

The lady who ring my almost $10 cold pizza was just unfriendly.

November 21, 2024

Very bad experience with guys specially who had french beard he don t know how deals with customers .. very disappointed

November 21, 2024

Very poor customer service very bad pizza maker..and also clients didnt even know how to deal with the customers

★★★★★
October 21, 2024

Good food great service!

★★
October 21, 2024

The pizza is ohk tasting. My surprise was when they didnt want to take a $50 dollar bill. I just thought it was a bit bizarre. It just suprised me. Truly Stacy

September 21, 2024

so rude dont go there plz

★★
September 21, 2024

Staff somewhat rude. We walked in and the pizzas didn t look fresh and had little flies around. We asked for other pizzas and the attitude was like no.

★★★★
Local Guide
September 21, 2024

Pizza was hot and fresh on pickup. Was a little light on cheese as some areas were just tomato sauce showing but it was delicious. Would recommend. Tried the Canadiana.

September 21, 2024

Rude server, bad experience.

Local Guide
August 21, 2024

The staff is the worst especially the Egyptian old man who works there! He is so rude and has an attitude every time I go there even my friends said it. I come every time to order and he doesn t greet or look at my face, so rude, he talks like he wants to pick up a fight! Even this morning I came to grab a pizza and he said with rude tone without even greeting. My friend! We open at 11!

★★★★★
August 21, 2024

My friends and I went to Sams place together for a pizza lunch and to throw a birthday party. The pizza and customer service were amazing. We will definitely visit again.

★★★★★
August 21, 2024

A few of us decided to meet up at Sams place for a pizza lunch. The food was top-notch, and the service was excellent. Well be back for sure!

★★★★★
August 21, 2024

I had a pizza lunch and threw a birthday party at Sams apartment with my buddies. The pizza and service were both excellent.

★★★★★
August 21, 2024

Last week visited this cozy pizza place to hang out with my colleagues after office hour, pleased to meet our appetite with delicious pizzas, stuff behaviours and service is quite satisfactory level. Definitely recommend you guys to check out tjis place

★★★★★
August 21, 2024

I had a great experience at this restaurant. The food was excellent. I especially love their all type of pizza just because they maintained their taste also qualities. crust is thin and crispy. Also their ambiance was perfect also staff were also very friendly.

★★★★★
August 21, 2024

I recently tried out their pizza and it was really delicious & tasty. Loved the atmosphere & the behaviour of their staff. A must recommended place to visit.

★★★★★
August 21, 2024

Visited here few days back. Had some good pizza s. They re serving amazing pizzas with great customer service. A must visit place!!!

★★★★★
August 21, 2024

Stopped by for a quick dinner at Sams place, and the pizza was incredible crispy, fresh, and full of flavor. The staff was so welcoming and made the whole experience even better. Cozy spot with a great vibe. Definitely coming back!

★★★★★
August 21, 2024

My friends and I went to Sams place together for a pizza lunch and to throw a birthday party also. The pizza and customer service were so amazing. We think we will definitely visit again...people can must visit and try pizza from this restaurant

★★★
August 21, 2024

There pizza is good in test.& the service is also good.overall i suggest you to go there..

★★★★★
August 21, 2024

My uncle and I went to Sams place together for a pizza Dinner and to throw a party. The pizza and customer service were amazing. We will definitely visit again.

★★★★★
August 21, 2024

My friends and I stopped by Sams place for a casual dinner after work. The pizza was absolutely delicious, and the service was excellent. Its the perfect spot for unwinding after a long day. Well definitely be back!

★★★★★
August 21, 2024

I went to Sams place with my buddies to throw a birthday celebration and had a pizza . Both the pizza and customer service was excellent. Without a doubt, well return.

July 21, 2024

The manager is on coke literally

★★★★★
July 21, 2024

Went over and beyond with such amazing customer service! Fresh and great quality pizza!

July 21, 2024

Manager was very disrespect, not attend. The customer very bad person. En route person

★★★★★
July 21, 2024

Sams Pizzeria - Flavorful, crispy, and love in every bite!

★★★★★
July 21, 2024

Freshly baked and very delicious pizza. Great customer service. Excellent food quality and hygienic environment. Staffs are very friendly and kind as well. Sam is a nice guy!

★★★★★
July 21, 2024

Sams Pizzeria: A slice of heaven, crafted with love, devoured with joy!

★★★★★
July 21, 2024

Sams Pizzeria: Flavor explosion in every crispy, cheesy, saucy bite!

★★★★★
July 21, 2024

Their pizza was so delicious. Love it!

★★★★★
July 21, 2024

I love their pepperoni pizza!

July 21, 2024

They are not giving me an order uber eats driver they are very rude

July 21, 2024

The staff was not good they are not talking politely

July 21, 2024

The boss has a very bad attitude.The pizza itself is also very ordinary, not as good as everyone said.

July 21, 2024

This is the worst pizza place Ive ever seen!They have bad manners, black faces and discrimination.The food is also very bad!Everyone please avoid this store!!!

★★★★★
July 21, 2024

Excellent customer service and very accommodating following an Uber Eats error. Thank you!

★★
Local Guide
July 21, 2024

The pizza was amazing , the owner was very friendly ,but the washrooms are out of service. Personally if the washrooms are out of service , they should have to close the restaurant! I personally think the washroom was ok , just they don t want to keep it clean. Food

July 21, 2024

There was an extremely rude person who took my order last night. He was working on July 10 at night. He was extremely disrespectful and patronizing to customers and I for one will not be returning to this location. I am astonished as someone who treats customer service representatives with respect, I did not expect to be belittled by this organization just for ordering a pizza. I understand we all have different lives and stressors, but do not take it out on your customers, especially for those who just wanted to treat themselves with pizza for the night.

July 21, 2024

very rude person, garbage food, don t eat and even he don t respect uber, skip drivers

June 21, 2024

Why does a pizza store in downtown Toronto close at 10 p.m. on a Friday?

★★★★★
June 21, 2024

It s a great place with good people.

★★★★★
June 21, 2024

It was veryyyyyyy nice for me. Pizza s taste was amazing and nice and worker was very kind!!!!!!! I must be come back again ;) thanks Food

★★★★★
June 21, 2024

amazing food

★★★★★
Local Guide
June 21, 2024

Great pizza

★★★★★
June 21, 2024

Great service and food. Sam is great.

★★★★★
June 21, 2024

Good Vegetarian options: Good choice Dietary restrictions: Good Place

★★★★★
June 21, 2024

Its always been fresh and delicious...and very resealable.... recommend

★★★★★
June 21, 2024

Great!

★★★★★
June 21, 2024

This is right by my work and I have to have it every week! Great juicy pizza.

★★★★★
June 21, 2024

Love their pizzas and really friendly service! Definitely recommend

★★★★★
June 21, 2024

We had friendly approach by the staffs especially sam.

★★★★★
June 21, 2024

Good stuff would recommend Food : 5/5

★★★★★
June 21, 2024

Really delicious pizza!

Local Guide
June 21, 2024

Lack of hygiene and food poisoning. Beware!!

★★★★★
June 21, 2024

Amazing service and pizza!

★★★★★
June 21, 2024

WOW, what a pizza! I just devoured the most delicious pie from this location and Im still licking my fingers! The crust was perfectly cooked, crispy on the outside and fluffy on the inside. The sauce was tangy and flavorful, and the cheese was melted to perfection. But what really stole the show was the generous toppings - fresh veggies, savory meats, and a sprinkle of herbs that added a nice depth of flavor. The service was also top-notch, friendly and prompt. Overall, an amazing pizza experience that left me feeling full and happy! Highly recommend this specific locationto all pizza lovers out there!

★★★★★
June 21, 2024

The dough is delicious, and the brand they have plenty of options to choose from and crust is perfectly crispy. Also, delicious vegan pizzas are available. Recommended!

★★★★★
June 21, 2024

Amazing atmosphere and service

★★★★★
June 21, 2024

Sams pizza shop serves up delicious authentic, flavourful, and fresh pies that are sure to satisfy your cravings!

★★★★★
June 21, 2024

Nice and serene place to dine

June 21, 2024

The employees and supervisor is worst

June 21, 2024

Their staff have a rude behaviour do not visit their guys.

★★★★★
May 21, 2024

Great staff

May 21, 2024

Let s just say if zero was an option it would not be adequate for the rude behaviour I experienced at this location by the individual that was taking our order. (Sam). He had the audacity to tell us that he knows his job when we asked for clarification on one of their toppings. When my brother -in-law was confirming one of the toppings was not beef he told us if you don t want the order I will refund it and please don t come back to this location . Upon refunding the order he threw the receipt at us. Utterly disappointed and appalled at such arrogance and rudeness from anyone.

Local Guide
May 21, 2024

SAM - as you asked us to review you on GOOGLE. Here I am! :)) You are absolutely disgusting! If you are the owner - you are definitely ruining this amazing pizza joint because of your rude behaviour! They should take the franchise back from you right away before you do any further damage to the company! If you are the manager - I feel you are ruining someone s franchise because of your rude behaviour! If you are just the employee - I am sorry to say I have nothing to say for you because of your rude behaviour! It s not okay to be rude with customers but definitely not nice to be rude to your own employees! They are working hard to make an honest living! Be kind to others! Because tomorrow you can be on the other side!

★★★★
May 21, 2024

Great pizza and great service by Sam! Vegetarian options: Veggie lover Food : 4/5 |

★★★★★
May 21, 2024

Amazing customer service by Sam, very happy with the high quality and inexpensive food.

★★★★★
Local Guide
May 21, 2024

Tasted great

★★★★★
Local Guide
May 21, 2024

The pizza is quality at this location!

★★★★★
Local Guide
May 21, 2024

This Pizzaiolo location is the best one in the city! Always speedy and the staff are warm and welcoming

★★★★★
May 21, 2024

Very clean, great service and good food :) Loved this place and I will come back again! Vegetarian options: They had good veggie options including vegan ones!

May 21, 2024

Every other Pizzaiolo offers additional seasoning topping for free and leaves them put for you to use (ie: parm cheese). This place charges you an extra $1. Terrible/greedy management who are gouging their customers.

May 21, 2024

Hello, Literally the guy at the counter is rubbish and rude. He thinks like he is the boss and gentleman like he owns us. The Rudest behaviour and zero customer service. Food : 1/5

★★★★★
May 21, 2024

The service is really good and the food tastes great. Vegetarian options: There are wide range of varieties for vegetarians Food : 5/5 |

May 21, 2024

They sold me 3 dollars for a bottle of water? Wut the hell? And the service is really bad, the person in the front desk is so rude, won t come and will tell my friends to not come Also, Pizza tastes disappointed! Food

★★★★★
April 21, 2024

Best pizza in the area! My family goes here often and always hot and fresh. Exceptional customer service and so speedy!

★★★★★
April 21, 2024

My number 1 go to pizza place for lunch or dinner. Price is on point, staff is always friendly, pizza is always fresh. 5 star customer service every-time!!! Thank you Sam and team, keep up the great work!

★★★★
April 21, 2024

Dietary restrictions: There are no restrictions Food

★★★★★
April 21, 2024

Excellent Service and Pizza

★★★★★
Local Guide
April 21, 2024

tastes too good.!!

★★★★★
Local Guide
March 21, 2024

Great option for fast food pizza pie. I particularly enjoy the small cup pepperoni and mushroom pizza. Its also super clean inside and the creamy garlic dip is addicting.

March 21, 2024

No professionalism in staff. Today I had bad experience with a brown girl. She don t know how to speak to the costumers. She is so rude with me.

★★★★★
March 21, 2024

I went there i ordered veggie lover pizza and it was amazing, I highly recommend this place must visit.

★★★★★
March 21, 2024

Extensive services provided by Naga, and the pizza is simply fabulous. The ambiance is both clean and hygienic, ensuring a pleasant experience for all.

March 21, 2024

Absolute disaster. Delivered an hour late and cold.

★★★★★
March 21, 2024

Just wanted to send a huge shout out and THANKS to Sam from Pizzaiolo for providing us lunch on International Womens Day! Very appreciated by all. Thank you for your support! Signed ~ The Nurses!

★★★★
March 21, 2024

I have eaten in several locations, some better than others. This location is as good as it gets and that s pretty good. Two thumbs up thanks for lunch.

★★★★★
March 21, 2024

Enjoy visiting the place on weekly basis for the warm welcome and care I get from them.

March 21, 2024

I recently visited this place for the first time and I found the person to be really rude who was taking the order Since I was new to the country , I dint know how to operate the payment machine and I was waiting to tap my card but the guy was quite rude and he let me down by telling me that I am not doing the settings right . What do you mean by that! Very discriminatory actions by the person. He could have helped politely but having such bad attitude towards a paying customer while working in the service industry is simply pathetic. Second, the pizza was very average in taste and too expensive for what it was. I m not going to cry for a return but trust me will never visit another restaurant from this chain. Will not recommend to anyone!

Local Guide
March 21, 2024

after the insolence of the recipe at the restaurant counter, you dont want to eat anything in this restaurant. So thats the way things are

February 21, 2024

Honestly, People with egoistic attitude works there Service

February 21, 2024

Hi, First off I can t believe I am spend so much energy on this but it matters. I love Pizzaolio, however this evening I had a really negative experience at the Bay and College location, with a guy with glasses who said he worked there for a long time. I came in for a slice but all the slices were over 2 - 3 hours old in the display, so I bought a pizza - I asked for a small and he said medium and small are the same price. That was fine so I said I ll get a medium. I can eat a medium pizza no problem. I waited about 10 mins and he handed me the pizza. This was not a problem either, I would have waited longer. Yes, I dove in right away and I took the smallest slice, I tried it, all the toppings fell off and the centre of the pizza was raw, chewy and tasted undercooked was flimsy and falling apart. The topppinfs were sliding off the pizza! I normally eat crust to centre. But gosh it was not Pizzaoiolo. Pizza is pizza you can t mess it up. They did. I felt horrible but I had to say something. With 5/6 slices still in the medium box I said it wasn t good. I was kind about it and HE was not happy at all. He was angry I would even bring it back. He tried to convince me that is normal pizza, that I took a slice too quickly and that he knows how to make pizza, I was scamming him. He said he makes $15000 a day on the dried out pizza in the display and was upset that I used his material and cost and labor off a small slice that was less than 6 inches long and ~3inches wide and super under cooked!! 5/6 slices were still in there and he said now I can t even try to sell this slice because I took one I said I am not insulting you, maybe it s the oven, I asked for another pie, he offered to put my existing pie (which had fallen apart as I tried to find a decent slice to no avail) and after he got offended and didn t want to help I asked for my money and he was going to refuse! Luckily the kind lady working with him helped return my money. He said I wasted his time, his money and insulted him, said that everyone loves his pizza. I think that might be different story at 3.1 stars on Google! Crazy!!! How can a chain like that, usually so good be so much poor in reviews! I am really dissatisfied in this location, I asked for his name and he yelled at me to get out. Good for him for having that confidence to not treat kind customers well who just want a good COOKED pie. I wish I could tell their head office this experience. My only regret was that I didn t take a picture. Will not go there again. Truthfully I encourage you not to go there either. Thanks,

★★★★★
February 21, 2024

If youre a pizza enthusiast, Pizzaiolo is a must-visit. The outstanding customer service, spotless environment, and mouthwatering pizza make it a standout choice. Ill definitely be returning for another slice of pizza paradise!

★★★★★
February 21, 2024

Top notch quality and service. I have visited this specific location multiple times, and upon my attendance, it has never failed to exceed expectations. The owner and the staff are lovely to deal with, and to say the least, the owner has always treated its customers with a smile and warm greetings. Thank you for putting a smile on my face and feeding my tummy with yummy food every time.

★★★★★
February 21, 2024

Absolutely love this place, the store is supper clean, comes along with affordable price and high quality. Perfect place for a lunch break

★★★★★
February 21, 2024

I recently visited Pizzaiolo, The ambiance was inviting, and the service was prompt. The pizza had a delightful blend of flavors, with a perfectly crispy crust. Sams attention to detail was evident, making it a satisfying dining experience.

★★★★★
February 21, 2024

Pizzaiolo, offers inviting ambiance, prompt service, and delicious, well-crafted pizzas with a crispy crust. Highly recommended!

★★★★★
February 21, 2024

The food is very good always fresh and hot.. The best pizza in Toronto . The customer service is excellent.. The people work there is great people always with smiley face

★★★★★
February 21, 2024

went there for lunch the other day, the pizza was delicious. There was one slice left, the owner said to me he would give me a fresh slice. Pretty good fast food pizza.

★★★★★
January 21, 2024

Obsessed with the Veggie Capri pizza! Great crust and sauce too. Thanks Pizzaiolo!

★★★★★
Local Guide
January 21, 2024

Visited this pizza joint for the first time today to grab a slice of pizza. The store was clean and welcoming, well lit, they had a variety of pizza slices to choose from. I was greeted upon entry and the customer service was good. I opted for the Casino vegetarian slice, and it was absolutely delicious. They have a counter seating area with comfortable chairs. I highly recommend trying the Casino slice its a flavorful delight!

★★★★★
Local Guide
December 21, 2023

Good pizza! The pickup deal on medium pizza with one topping is great!

★★★★★
Local Guide
December 21, 2023

Fast service and good pizza

★★★★★
December 21, 2023

Not sure what all the bad reviews are about. Been a few times while I am around for work. Employees are always very friendly and pizza has always been spot on! Will return for sure!

December 21, 2023

The restaurant has some weird policy. They don t give orders to drivers who are on bike only have to car driver. Owners of this restaurant is such dumb person.

December 21, 2023

Delivery guys drive/ride many miles to get to uour store but end up you not giving them orders. If you have problem with bikes simply deal with Uber and Doordash. Dont freak us that way. Cancelations by our end can cause us trouble. tell uber and Doordash not to send bikes, If they dont accept it, simply stop taking orders trough them.

December 21, 2023

This 1 is as a protest for not giving your pizzas to the bike couriers. The bike couriers who have a large pizza bag should not be discriminated this way. (If someone doesnt have a pizza bag, you have every right to not give your valuable order to that courier) We deliver pizza from all other branches of pizzaiolo but not this brunch, because the owner of this location thinks bikers can ruin his deliveries. Change this policy please, or else a lot of 1 s might be on your way :)

December 21, 2023

Absolutely disgusting pizza, and horrendous attitude from the staff.

★★★★★
December 21, 2023

Pizza is always amazing! My fave pizza in TO

December 21, 2023

The owner has no sense how to talk better avoid this place until unless u son wanna ruin ur day all other locations are amazing but this location is pathetic

December 21, 2023

Twice i went in for a Godfather slice and they wouldnt make one. Said if I order a whole pizza they will make it. All the other slices look very old. Do not recommend

★★★★★
Local Guide
December 21, 2023

Surprised at these reviews. This location is clean, fast and service is friendly. Been on my rotation for years with many visits every month. Quality is as good or better than other locations in the city. Food

December 21, 2023

Not a good place for delivery drivers. The old man is too rude towards drivers.He might be the owner of this place. Dont have any respect towards delivery person. Even he assaulted the delivery person. Not a good place if you are Uber eats, skip or doordash delivery man....

★★★★
Local Guide
December 21, 2023

I would definately say that it is a hit or miss, but most of the time the staff are okay. The food is good, though I will admit I ve not been to anothe Pizzaiolo. I always grab the 5 dollar slice, whice is more of a quarter then an actual slice, so I d say it s pretty fast, convient and cost effect. I recommand thier honey peperoni

December 21, 2023

Vegetarian options: The worst food in town with a lot of hairs. And the worst attitude of the guy wearing always black shirt and black pants . The worst guy . Even they give u free food don t go there . Even the food is tasteless.

★★★★
December 21, 2023

Been here a quite few times, I thought the staff were very friendly and pizza was good, on par with Pizzaiolo s high quality!

Local Guide
December 21, 2023

Normally, Im a fan of Pizzaiolo but this particular location needs some customer service training. I know its hard to recruit these days so Im not faulting the staff; however, to Pizzaiolo corporate - you need to improve your customer interaction training, and start here.

★★★★★
Local Guide
December 21, 2023

The few negative reviews here are, in my opinion, unfair and unjustified. It seems like some writing campaign against this franchise led by bike couriers. I live in the area, and this is my go-to spot for pizza. Sam is a stand-up guy and always greets me with a friendly wave and smile, even if Im just passing by. Not to mention their pizza is always top-notch. Theres absolutely nothing wrong with this location. Dont believe the naysayers. Its a load of BS.

★★★★★
Local Guide
December 21, 2023

This place is awesome great pizzas, staff friendly and greets you, clean place and priced well. Fresh dough and ingredients gotta try do not look at negative reviews not accurate at all simply haters with agendas. Sam great guy keep up the amazing services and pizzas.

December 21, 2023

I love Pizzaiolo but for whatever reason Ive ordered two pizzas from this location and they come back burnt, or not fully cooked and because I ordered from uber eats when I call to let them know I was unsatisfied with my order they dont take accountability. They just say call ubereats. I will not be ordering from this location again.

Local Guide
December 21, 2023

Threatining really bad to delivery people.

December 21, 2023

Horrible to say the least....

★★★★
Local Guide
December 21, 2023

Decent pizza. Not the cheapest but good quality and large slices.

December 21, 2023

Worse location

December 21, 2023

They behave very rudly Seriously food is

★★★★★
Local Guide
December 21, 2023

Great pizza, helpful and courteous staff. They also have an LLBO license so you can have a cold beer with your slice.

December 21, 2023

The employees are so rude to the delivery driver. The lady manager should be fired.

December 21, 2023

Very bad service. Bad behaviour mainly by a employee name sam. No sense of talking

★★★★★
December 21, 2023

I visit this place very often. The pizza is always great and my interactions with the employees are just normal. But frankly, some customers are really rude, throwing a temper tantrum like teens over some petty stuff like not having ketchup or something(??)... So when you see the negative reviews about customer service, take that into account.....

★★★
December 21, 2023

Staff is very nice, great service and atmosphere. The pizza was was not, 99% crust 1%sauce. I had to order extra salt to feel a little flavor.

★★★★★
December 21, 2023

Best place to grab lunch in the area. Super clean amazing staff!!! Thank you Food

★★★★★
December 21, 2023

I often visit this location on purpose just because of the wonderful interaction with the staff. Owner is super friendly and inviting and service is fast. Place is always very clean despite how busy they are!! It s impressive. Recommend 100%

★★★★★
December 21, 2023

I don t know what the bad reviews are about but this is my favourite pizza place!!! I m a university student, this location is my lunch destination 3 times a week. Pizza is always fresh, owner and staff are super attentive and know me by name :) I feel like family!! Good job guys Vegetarian options: Best veggies options

★★★★★
December 21, 2023

really homey good service, would recommend to others!

★★★★★
December 21, 2023

Lovely staff, very friendly and super clean store , best pizza in town!!

★★★★★
Local Guide
December 21, 2023

Best Pizzaiolo in the city. Friendly service - great conversations and really good vibes.

★★★★★
December 21, 2023

Great, clean location with super friendly staff! The pizza is always fresh because of all the foot traffic, so Im never disappointed. Great outdoor seating area!

★★★★★
December 21, 2023

Employees very nice, loved everything about my food and I recommend this place to anyone looking for good quality pizza. The service was excellent, Sam especially is a nice person. 10/10 recommended to others as this is a place I buy my pizzas from regularly.

★★★★★
December 21, 2023

My favourite location , I work a few doors down and come for lunch frequently, I have never been let down ! I m vegetarian and they always have options and accommodations !!! My favourite is the Diana .

★★★★★
December 21, 2023

I love pizzaiolo, moved into the area (in Feb) and absolutely love this place. The owner Sam always tries his hardest when I make some crazy requests. I wouldn t go anywhere else! Thank you to Sam and his team! Keep up the good work.

Local Guide
December 21, 2023

My order never came!! I ordered from here a few hours ago on Uber, it is past my estimated delivery time and there is no way for me to contact the delivery person or track the order. I am very upset, and I want a full refund. There s not many options for contacting this place on Uber and now I m left out in the cold.

★★★★★
Local Guide
December 21, 2023

It took me a while to try Pizzaiolo, but it was worthwhile. Being vegan this is by far the brand they have plenty of options to choose from. The dough is delicious and they dont ration the toppings as other brands. Vegetarian options: They have 15 veggie options, another 9 totally vegan and 3 plant based ones. And of course you can create your own

December 21, 2023

It was my first time and it will be the last due to service . The lady at the store provided terrible service rude, dismissive, and unhelpful. She seemed disinterested in assisting customers, making the shopping experience unpleasant. Her attitude left a lasting negative impression, and I wont be returning to the store due to her poor service.

December 21, 2023

I had an utterly disappointing experience at Pizzaiolo due to their abysmal service. The staff was incredibly unprofessional and indifferent, showing no care for customers. They took forever to take my order, and my pizza arrived cold and poorly made. When I tried to address my concerns, they brushed me off with no remorse. Avoid this place if you value decent service and a satisfying dining experience.

★★★★
Local Guide
December 21, 2023

Phenomenal during the week!! Nothing better or like it. Weekend, you wouldnt even know that it was the same pizza or store, actually very disappointing. Definitely needs staff that loves the company as much as the owner & week day pizza. Never will I go back on the weekend.

★★★★★
December 21, 2023

Beats the other pizza chains Hands Down!

★★★★★
Local Guide
December 21, 2023

Pizza is delicious given that this is a chain restaurant. Service is quick and standard. Ive only ordered pizzas in store so not sure about their delivery but I would come back to try out more items on the menu.

★★★★★
Local Guide
December 21, 2023

They are fast and efficient and their food quality os good for the price! Can t ask for much more than that from a fast food pizza chain~

★★★★★
Local Guide
December 21, 2023

Some very very good pizza. The crust was awesome and the toppings were great as well.

December 21, 2023

Horrible horrible horrible service. We placed an order online at 9:30, then got a phone call and was harassed by the employee that he closes at 10 and we that were horrible people. We had no idea of the closing time when we placed the order. We felt so bad and got there asap to be there before 10 to pick up the pizza. When we arrived they had the door locked at 9:45 and wouldnt let us inside. Then they treated us like we were the worst people in the world. Please reevaluate the way you treat customers. I will never order from here again.

December 21, 2023

I moved recently into the area, never had an issue with this pizzaiolo until today a older fellow with glasses and balding. He couldn t even remember the order for myself and one other person, on top of that he made myself and other customers feel unwelcome almost as if we were interrupting him from doing something. His job is to serve the customers, last two times I ve come in he s just been plain rude, and it really makes me consider not going to this location anymore. Judging by the ratings others have experienced similar issues. Hope the next time I come in I get served by anybody else

★★★★★
Local Guide
December 21, 2023

My favorite pizza restaurant! I love their Spinotta pizza slice!

★★★★★
Local Guide
December 21, 2023

Great pizza! Great staff!! Great price!! Food : 5/5

★★★★
Local Guide
December 21, 2023

Take out pizza shop. Pizza was good!

★★★★★
Local Guide
December 21, 2023

I come here for lunch every and then. Service is always friendly. Pizza has always been good.

December 21, 2023

Very bad service

December 21, 2023

Absolutely waste of money, time and appetite. I dont understand why they dont follow the instructions despite being told so clearly. Would have given 2 or 3 stars, but the terribly rude and arrogant attitude of manager took them away. Food

★★★★★
Local Guide
December 21, 2023

I got two slices and they were huuuge and cheap! You normally pay 5-6 dollars everywhere for single slices and they re usually pretty small. This one is the biggest single slice I ve had for $6 only!

★★★★★
Local Guide
December 21, 2023

Usually never make a review but I saw some of the negative ones - which just did not seem accurate to my experience at this location. Made a walk-in order at this location the other day, and the pizza did not dissapoint ! Thin crusted with even size slices - rare occasion when you have semetrical slices. Happened to catch the owner and his pizza maker who were both so nice and friendly! I will most def return! Pizza photo provided =)

December 21, 2023

Pizza is cheap but almost always dry. Staff are rude. Go to any other Pizzaiolo location and you will have a better experience.

★★★★★
December 21, 2023

Yummy in my tummy

★★★★★
December 21, 2023

Great service! And the food is just amazing

December 21, 2023

Need food inspection there Unhygienic!!!!!! Food

★★★★★
December 21, 2023

Girl was superrrr nice (black hair I didn t get her name) and she didn t even let me tip.

December 21, 2023

Remove that guy he is very arrogant with worst nature.

December 21, 2023

Came in for lunch today to order a slice of pizza. This guy ignored me for a couple of minutes before taking an order despite the fact that I was the only customer there. Then he proceeded to take out my slice and put it not on a plate, but on the counter before serving it to me. Please train your employees to have decent customer service and sanitation standards

Local Guide
December 21, 2022

Terrible customer service experience with an older gentleman (who is possibly an owner or manager). He was sitting on a chair out front ordering other staff around and was rude to us as customers. Will not return.

December 21, 2022

Worst location of the franchise

Local Guide
December 21, 2022

I went to pick up food as a doordash food courier on my bicycle with big deliver bag Which all size pizzas has fit into it. Never had a pizza box that never fit. People always tell me my bag is big for a reason. Then the register/manger told me no cant deliver on bike. I just left because she is the one that just wasted time and money. Only took my 2 mins to get to store as I was across the street at another pizza place then I got a notification saying go pick. Be careful couriers

★★★★★
December 21, 2022

Favourite place to go to on my break. Pizza is good, staff are fast and courteous. Keep up the great job.

December 21, 2022

The old Asian Woman who worked on the day shift was very rude. No idea of customer service.

December 21, 2022

So rude staff and customer service is zero stars. Shame on them . They should upgrade customer service. I will never go there... zero star

★★★
Local Guide
December 21, 2022

This place is hit or miss. Depending who s on duty, some days they make the best pizza around and other times you re forced to eat toasted pieces of cardboard.

Local Guide
December 21, 2022

The worst staff ever no respect for drivers this store should be closed

December 21, 2022

There is a women working there, she is the sickest person I have ever meet. Made me feel like she is the all in all of pizzalio during the order.

December 21, 2022

Poor customer service. Even their cook don t know how to speak.

Local Guide
December 21, 2022

BAD SERVICE. I went to buy a pizza a few days ago and I didn t see some in the offer some chicken. After I asked the waitress about this because, in other restaurants, they have some pizzas still in the oven, he said why don t you read the labels on the pizzas . I never thought of that alternative.

★★★★★
December 21, 2022

These reviews are so wrong on here!! Ive been going to this location forever and the food, customer service and cleanliness of this place is impeccable!! The staff and especially the owner work so hard to maintain that level of professionalism and great customer service all the time. I love my pizza but this place has by far exceeded my expectations! Top notch quality and service highly recommend this location.

★★★★★
Local Guide
December 21, 2022

Best tasting Pizzaiolo slices in the city and fast, friendly staff! My go-to in the neighbour.

★★★★★
December 21, 2022

Pizzaiolo and Panago outbeat Pizza Pizza by a long shot !

★★★★★
December 21, 2022

Amazing food and very friendly service!

Local Guide
December 21, 2022

Unprofessional staff