Casual Toronto in Toronto
East Wing, 1133 Queen's Plate Dr First Floor, Toronto, ON M9W 0G4, Canada
About
Enjoy CA·SU·AL, a gastropub experience with an expansive local craft beer menu and robust menu to satisfy everyone’s palate.
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The restaurant was half full at most when we approached the host stand and we were told there was a wait list. When we asked to grab a drink at the (again) half empty bar we were told no. (?!) Once our pager buzzed we got seated promptly and the server didn’t take long to greet us. Service and food was decent. We were surprised when the bill was presented that Mastercard and Visa payments are charged 2%. Um, that’s the cost of business. I’ve never been passed on the merchant fees and never would have expected at a casino. 👎 Would not go back.
This was my second time to eat dinner here and food was as good as the first time! We love their fish and chips and I love their new menu, Chicken Souvlaki. Suman was our server and he was very nice, attentive and friendly. When he learned that it was one of our friends’ birthday, he brought out a slice of cake with a candle to celebrate it. That was so sweet of him! It was such a nice and memorable experience for us. Their prices are reasonable too. Highly recommended and we would definitely be back!
I visited first time to the casual restaurant at Woodbine casino and the experience was too good. The ambient and the lighting were very aesthetic. I must appreciate the service at there, the server (Rahul) recommended Indonesian fried rice which I and my wife loved a lot. The server was on point and I was very happy with his service.
Waited over an hour for our food! We ordered 8oz steak and salmon to dine in and a pasta to go. Server offered soup after noticing that we have not had our food yet after everyone else who arrived same time we did has finished eating. The funny part was, our dessert came in first which we denied and told the guy we have not had our mains yet. Had to get up and talked to one of the manager on the floor and advised him that we were waiting over an hour for our food! Timing, as he went to the kitchen to check, I saw our food finally being brought to our table. No follow up from the manager knowing what we've been through! We quickly ate the meal and asked for the bill and saw the dessert was on it that we never took so our server had to change and remove it. She came back with the revised bill and asked us if we wanted to speak to the manager. We came there to eat and have quality time, and not to beg for discount! As well, I already advised one of the manager the situation but didn't follow up on us. Paid $140 and left but the experience we've had was not even worth $5... Worst dining experience we've ever had! Went to Copperhorn meet house after and the service and food was phenomenal!
Had a pretty good first experience here as it wasn’t too busy. Was seated and served quite quickly as well. The waitress recommended the Fish and Chips for a quick bite and it was a hit. Prices are fair and the food is decent and you can also use your comp dollars here which is a bonus.
This is the second Casual I've been to (first one was in Pickering). Good food overall, at reasonable prices considering it's inside a casino. Nice peaceful environment, with no kids. Had to wait 10 minutes for a table, even though they had plenty of empty tables, since some are allocated for priority members. Expect around 15 minute wait for the food after ordering. They charge 2% service charge for using credit card, so just deduct it from their tips.
This was an excellent dinner. The food was excellent, I had the burger and my wife had the steak. The only down side was the time frame to bring out the food, it was alittle long but worth the wait. The environment was nice with sports games playing on all TV's. It was a nice place over all. The server was fairly new but attentive and polite. Very busy spot I highly recommend. Thank you
We had lunch at Casual and it was such a good experience. This restaurant allows one to use comp dollars earned from the casino. We had Sriracha Maple Glazed Salmon, AAA Flank Steak with Chimichurri Sauce, Fettucini Pasta, Fish and Chips - 2 pieces of Haddock fish fillet in beer batter crust with tartar sauce and fries. The salmon was cooked perfectly, opaque and flaky. The maple gave it a hint of sweetness. The supervisor even came to our table to apologize that it took too long to serve but it was worth the wait, it was delicious. The two pieces of Haddock fish fillet was also cooked perfectly with the fish moist inside the crunchy and crispy crust. The steak was well seasoned and the pasta was tasteful. The food is moderately priced, portions are just right and the atmosphere is casual but the quality and taste of the food is truly a delight that we will surely go back to this restaurant. Harsh, our server, provided excellent customer service. Update: Went back to Casual for lunch. My friend made sure to order the Sriracha Maple Glazed Salmon which was ordered by another friend last time and which she only had a little piece to try and loved it so much. I ordered the Curry Chicken served with grilled naan, raita and basmati rice. They were so flavourful and tasteful. Shirley, our server, provided excellent customer service. She was very polite, served with a smile and made sure that we have everything that we need. This place is worth recommending for the good food and reasonable price.
I am happy to share my experiences at the restaurant.Have been there more than once.Most recently on Nov 21.Top notch service was provided by our server Jessie .He was friendly and provided us with great service.Food arrived in an acceptable amount of time and was quite delicious.My partner had the fish n chips and I had the chicken sovlaki.Instructions were followed (I like to have the bread on the side as opposed to under the chicken).A pot of hot water was provided on request as we like to have hot water n lemon with our meal.I will definitely return to Cas ual!I also want to big upserver Elba.She serves us more than one at the restaurant.She remembers us,takes a min to chat with us...makes us feel real special.Her service is always great.On Nov 21,she was not our server but stopped at our table to ask if everything is good..if we needed anything!How awesome was that!!! Dietary restrictions: On a previous visit,we asked that the beef be omitted form the fried rice dish and it was..they added a couple more chicken skewers...
Food is pure garbage. Wings dry and overcooked, fries tasted old, soup was ice cold. Seems like they dont make anything fresh here, just reheated and using old food.
Ordered the NY steak, it came out tough and almost seemed like it was microwaved after a 40 min wait. The mashed potatoes must have came from a box and the veggies were all dried out. Was excited to try it, but left less than satisfied.
The Beyond Burger isn t an actual beyond burger patty, just some veggie burger. The fries were good, and Black Forest cake was good. The crème brûlée was eggy. Vegetarian options: They have a veggie burger that says it is a Beyond Burger, but I ve had plenty of Beyond Burgers, and that wasn t one
Disgusting service and Lili F&B manager rude crass and unqualified at everywhere never ever visit this place..
Guys never visit this restaurant, new staff and new manager just hired from china so, avoid it to get away from more problems
Garbage manger Lili and food and beverage department of great Canadian casino..
I dined at casuals restaurant at the GC casino and resorts. It was the worst experience of my life. I got food poisoning. I reported it to the food and beverage management team. They refused to take responsibility for serving contaminated food. I am still scared Food
Man! Sick architecture and lighting! Great service from our server Jessie.
I never do reviews because its hard to please me. Honestly I love Jessie he is very polite and hes always smiling. Speaking of which he has a Bollywood star smile. The food is great but mostly its because of Jessies service. Keep on smiling buddy. When you get a chance come try the butter chicken its delicious or the beyond meat burger. Most important thing ask Jessie to be your server. Side note the girl was so polite greeting me. This definitely nailed 5 star, if I can give 10 I would. Thanks for making my pre birthday amazing!!!!
Jesse, hands down the best server and friendliest service I have ever had. Made great suggestions and went above and beyond to ensure we had a great experience. Thank you!
Brutal, overcooked tasteless burger, and overcooked fries. Took 45 min to get a burger and a coke. And 35 dollars for the trouble, they also add a 2% service fee if you pay with a card. What a scam. Skip if here for a show or gambling. Spend your money at the food court. Much better value.
After my winning in the casino ,I decided to patronize casual, I found my salad a bit dry and asked for some dressing , unfortunately it was never provided. I was left eating dry wilted Lettuce. Thanks casual .
Very disappointing, hostesses were rude and turning people away from a half empty restaurant, this continued the whole time we were there. Had to argue our way in to get a table in a half empty restaurant. Description advertised an extensive local craft beer selection, server offered us molsons or blue moon as craft options. After asking multiple staff turns out Captains log from Cameron s was the only local option. Nachos were decent, if overpriced.
Average food, service is fast but what s the point if there no taste ..
Servers are everywhere, seems unorganized, they served others before us,
First time going to this casino. We traveled 2 hour for a day out with my parents an decided to give Casual a shot. As soon as we enter we had a warm welcome. Then our server HARSH is a 10 out of 10. Extremely friendly an made you feel like you are the most important people in that restaurant. The food was fantastic. Good size portions reasonable price fantastic atmosphere. We also had the pleasure of meeting the manager of the restaurant an again very friendly an professional. All around 1 of the best experiences weve had in a long time. Great job guys. Keep up the good work. See you again very soon. Thank you so much. Dave
I cant believe they wanted to charge me $3 for condiment for alio .Ive never been charge for that even at your other locatio n never been charged.
The service is usually great and food is always on point and beyond my expectations on few occasions. Youd have a greater experience if youbare lucky to be served by Karyn or Michael. They always go the extra mile. I will always recommend this restaurant anytime you are at the racetracks.
Worst steak Sandwich ever! Tried a take out order of one steak sandwich and fries. Found the price was a little high...at $32 plus I had expectations of one of the best sandwiches ever. Unfortunately the quality was horrible. Buns were not fresh and the meat was absolutely inedible due to incredible toughness.
Twice visited and always good. Burgers are the best.
Mr Siyar at the casual is outstanding, he is so quick with his services, his communication is clear and he is most energetic. So simple and always helpful. Thank you . The place deserves a 5 star !!!!!!
