Pumpernickel's in Toronto
351 King St E, Toronto, ON M5G 0L6, Canada
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Healthy chain for salads, sandwiches and catering
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Horrible attitude from this morning's shift manager (Hispanic lady). I went in today to buy the Wednesday daily breakfast sandwich (ordered 3). The black lady (who is also never friendly, no matter how nicely you speak with her) making the sandwich uses a tong to grab the scrambled eggs from the serving dish onto the croissant, grabs only as much as one table spoon of eggs. I let her know the eggs she was serving was very less, then she chooses to ignore me and goes ahead to grill the sandwiches and wrap them up. I go to pay and I asked another lady (she was nice) if she felt the quantity of egg was fair, and she was nice enough to take the sandwiches back and add some more eggs to them. By that time, the manager comes charging in (already defensive) and rudely asks what's the problem. No greetings, nothing. She didn't even hear what I had to say or go check with the second lady who helped me out to confirm if really the amount of egg served was lesser than what its supposed to be (if I am not wrong I read in an older advertisement, they served 2 eggs for the daily special breakfast sandwiches. I will attach picture of their current ad (with the croissant), see the quantity of eggs in them). Anyway below are the statements the manager made: 1. "This is how exactly how much egg the sandwich will come with". 2. "What do you want? you paid "only" $5.95 for the sandwich." (According to me, the sandwich made was not worth my $5.95) 3. "Do you want it? if you don't want it, you are free to leave the sandwich and leave". (directs her hands towards the front door - did this 3 times). Lovely! I mentioned to her that she doesn't care about what the customer has to say, and she seems proud from her mannerism at that time, that she doesn't care for what a customer has to say. I paid and left with the sandwiches, so I am here as a paying customer to write about my experience. Will not be coming back here. I only come here because its on my way back to office from my morning walks. But now I'll walk further down off my way to another Pumpernickels which has much friendlier staff and better service.
I asked for an egg sandwich, the person behind the counter acted like they never heard of one before. They offered me an egg salad sandwich. I said fine. While I'm paying I notice the egg sandwich is Wednesdays sandwich of the day. $6. Instead I paid $11.24 for a single white bread egg salad sandwich........ it wasn't even a good sandwich... terrible service, terrible prices and mediocre quality.
Workers were worse than my cafeteria lunch ladies. VERY poor customer service skills and that says a lot considering there was only 2 employees but 5 workers there at a time. The taste of the food in my mouth would’ve been better had I not had a horrible experience with the workers with no mannerism.
My boss and I came here for lunch on Friday. We arrived just before closing. Their team was kind enough to make the wraps we were hoping to order. The atmosphere was nice - it was modern and clean. Great place to check out if you’re looking for a quick bite to eat like a wrap or sandwich.
Fabulous fast salads and sandwiches to go - it’s no frills per se, but the service is good and it reminds me of places you’d grab a sandwich for a working person’s lunch in the UK - but the 21st century upgrade is sandwiches and salads.
Serving a variety of healthy dishes for breakfast and lunch. They open early which is great first thing in the morning. Hot and cold dishes available and a very nice salad bar. The service is usually very good.
The salads here are to die for ! Love the fresh, healthy and delicious options. The schnitzel is wonderful with the panko crumbs and seasoned cooked onions. It’s a great, much needed healthy alternative for this neighbourhood. It’s quite busy during the week. In the new globe and mail building. Highly recommend!!
The place really look nice, bright and a lot of space. The prices are little bit on a high side. There's not a lot of choices for food but what I know for sure the breakfast sandwich with avocado and bacon is awesome. Be aware they don't have ice in the restaurant so no iced pops here, iced coffee and the coffee is really hot so you would need some time to wait if you don't wanna get burned. Also, there are no sleeves for small cups so it's another chance to burn yourself. No Wi-Fi Pros: - Delicious breakfast sandwich - Space and feeling Cons: - Prices - No ice - No sleeves for small cups - No Wi-Fi
Excellent Food and Service!!! Thank you to Cherlene, Alisha, May, Minty, Marianna and Sprina!!!
Expensive
Decent lunch spot
The place is good. Have tried it a couple of times but the falafel wrap is a big disappointment. Its dry to the core and make you regret even more with every bite you take. Whats worse - its hazardous to eat with a toothpick inside it. I had almost cut my mouth. Cold salad bowls (no falafel) is what i would recommend for vegetarians.
Sound system loud .staff members sat outside entrance vaping 3 at a time must have been a bad day
Love this Pumpernickle s location! The service is consistently friendly, polite and patient. Absolutely love the salad bowls, because you can try different salads for new combinations and variety every time. I also find the location to be very convenient. Parking is limited in this area but very easy to get to from the TTC street cars and walking. This location is accessible for persons with a disability and has plenty of seating.
Every time I come here it seems like the black woman doesnt want to serve, they are never friendly, they serve by force and those who serve very slowly need to improve themselves.
Food is okay but the staff are super rude. I went there several times & had terrible experience every time. Will avoid like a plague going forward.
Salads didn t have much dressing, and the coleslaw was very very bland. I ve had much better quality food at other pumpernickel locations. Disappointing.
Sandwich special was soggy and cold.
Forgot to take a picture before starting to eat. I did a super combo and was happy that I could customize my filling into wrap or sandwich (I got a tuna wrap). The wrap was grilled and a bit hard on the outside - would maybe try not grilled next time, or on bread. Portion is a healthy portion - healthy wrap size, with good portions of the side salads. I got tabouleh and couscous. Love the couscous. Tabouleh was good too but my biggest irk is that apparently some salads are extra cost on top of the combo cost, and the serving person says it *as they are putting it on your plate* instead of asking this is an extra $1 / $2. Is that okay? I overheard that the guy in front of me got pasta salad which was an extra $1 and my tabouleh was an extra $2. If there wasnt a line behind me and/or if Id been asked not simply told, I would have got something else as that extra $2 brings down the overall value for cost. There arent many options in this area for a grab and go lunch but would ask the serving staff clearly before I pick my sides which ones cost extra.
The food I got was very fresh & the home fries were well seasoned with a bit of spice. The Brie turkey sandwich was a little on the dry side, but still tasty.
I usually get breakfast sandwiches from here and i had no issues before but this morning i got an avocado sandwich and it was terrible with not much avocado in it but very soggy breads. Felt like it was a day old sandwich.
A+ Staff.
Very disappointing! Ordered a Chicken Caesar and Kale wrap but it was missing Caesar and chicken somehow! There was absolutely no dressing and very little chicken, almost laughably little. And the chicken that was there was very dry. The staff also wasn t the nicest. Most likely won t be returning
Omg had the Roast Beef sandwich today and it was deeeeeeeelish! Definitely going to try all of the others!!! Best sandwich I ve had in a long time
Good lunch options and a very good size salad bowl. Will be part of my regular lunch options.
Pretty good, very inexpensive special breakfast, unfortunately they do not work on the weekends...
The amount of brie they put on the turkey sandwich is criminal, its literally paper thin. Raise your prices if you have to, but dont skimp on quality.
I had pumpernickels cater at a family event. We paid $15 per person for a lox platter with bagels for 12. What we received was not a reasonably sized platter for that number of people. When we contacted the restaurant they said they provide 2 oz of lox per person and wouldn t offer any consolation. This is a crazily small amount if they think that is all that will be eaten. We had to go and buy additional packs of lox for our guests. And of course, our guests finished the whole platter and moved onto the additional lox we bought. Consider that a lox and cream cheese will cost on average $10-12 with 3-4 oz of lox. And compare. with other small catering/ shops in Toronto and you can find $ pp of $10 or less for larger portions.
They ll make you a fresh sandwich if you ask for substitutions
Beware the sandwiches are tiny. Im not a huge eater by any means but it was made from what appeared to be the small slices you find at either end of a pre-packaged loaf of rye bread. Put me out $12 and Im still hungry.
Food is overpriced and mediocre. Found a massive dark strand of hair in my salad .twice. I am completely turned off from returning here. Lineup/payment system does not make sense.
They always seem to close 2 to 3 hours before the posted closing times. Used to be a great late lunch spot for me as I work close by. The past 5 times Ive tried to go, Ive been greeted by locked doors.
Bad experience, both washrooms also they dont have soap to wash the hands
The customer service is bad. You can tell that management is tight. They won t allow for common sense things such as applying mustard while THEY assemble a sandwich. They insist you apply your own with those little packets. I find the staff unfriendly and literally going by the book. Once I asked for my omelette sandwich without bread... so just the egg in a little bowl. They insisted they couldn t do that and gave me the bread anyway. I m gluten free so it was a complete waste to give me the bread when I advised I don t need it. The food is good but over priced. This review is solely for the 351 king street east location.
This place consistently burns wraps, gets orders wrong, or gives you very tiny portions. The last two times I ve gone, they ve burned my wraps and just dumped the already soggy contents into a new wrap and throw it on the grill. So the insides are soggy, almost inedible food. This is after I ve asked them not to over grill the wrap. For context, the wrap comes out with enormous black spots. Once upon a time, this location was okay. But it s better to go elsewhere for food. There s better spots not too far from this place.
I work nearby and eat here for lunch at least twice a week. The staff are pleasant and the service is generally quick. That said, there are a couple issues that prevent me giving it 4 stars. There is definitely a need to improve how they handle the grilled sandwiches. Ive seen the sandwich I ordered taken off the grill and given to someone else who ordered after I did. There is some reason confusion about traffic flow and queue management, though I think this is somewhat an issue with the shop not being designed to handle as many customers as once as it actually gets. One time I was eating a salad and chomped down on an olive pit. There were no olives in my salad and indeed no olives on any item on the menu that day. How it got there and from where it came remains a mystery.
Nice place, gopd if ur gluten intolerant or vegan
Cool sandwich spot. I like the smoked meat sandwich.
Good salads and Sandwiches
Love the breakfast here and its priced very economically.
Great food. Fast. Good service. Love it
Always, consistently delicious and lively.
Good sized Turkey wrap, fresh kale salad, and tasty spiced fries. Excellent lunch special!
Lunch
The daily $10 lunch specials are a welcome relief to the wallet.
Great lunch special. Delicious
Nice variety of healthy food. Their daily breakfast and lunch deals are really good as well and they change every now n then so it never gets old.
Good selection of salads and options for vegetarians. Reasonably priced for the location! The falafel wraps can be a bit dry so ask for extra tahini or sauce (:
The manager is unprofessional and rassit!!!
Closing time is 7:30, not 8:00 as indicated here.
The breakfast special for $5 is average. A small sandwich and a small coffee. The coffee is weak, even if you choose the strong one. Youll still be hungry. Service is okay, but the other day I went there and the young man asked me for my order then as soon as I started speaking he looked away, pretending someone was calling him from behind. No one was, he just was not good at serving. Ive seen that move before at other fast food places. After pretending to attend to the imaginary person calling him he told me I could not get the breakfast special because I was seven minutes late. He didnt bother to check if there was any left. There are TV screens which are sometimes on CP24 and other times just on Rogers advertising, which is disappointing.
This was the last time I ever go there. They charged me 25 dollars dor a salad with 2 pieces of fish. And the fish were COLD. They didnt accept the return. Previously i went there 3 times for breakfast. As I am on keto (no carb) diet, i asked for eggs and bacon and tomatoes every time. They charged me $12 one time, $7 and $10 the other times!!! One time they told me scrambled eggs are for wraps only, the other time they gave it to me without wrap. To me feels like they dont know how to professionally deal with special diet customers and they dont know what they are doing.
Staff got attitude, teach them how to communicate with customers!
Really love the BBQ chicken and Avocado sandwich option with the sides. A great after work late meal when I need it.
I got the avocado sandwich and it was really good! Still kinda expensive for a sandwich but it was worth it.
Recent changes in ownership and staff turnover have caused negative changes for weekly regulars. Used to be able to get staff discounts for 10% which has since been eliminated. Lunch specials only come with very few side selections and no more sweet potato fries! The same sides I could get with specials before, such as the beet salad, now cost an extra 1$ with a special. You can t even substitute the small soup with a special or they will charge you regular price, which makes no sense as the soup and 2 sides are equivalent in price on the regular menu. The place is lucky it s the only healthy eatery around the area; otherwise, it would be losing customers left, right, and centre. New ownership should try to maintain previous partnerships with companies and organizations around the area in order to keep regular customers instead of just being concerned with profit margin. Menu pricing is more rigid than before (thankfully prices haven t been raised) but nothing has changed or improved in terms of quality so why bother?
The sandwiches are well made
wifi pw is: pumper351 :)
Great food
This is a good lunch spot. I like their salad bar and my co-workers are big fans of their soups. Unfortunately the last time I had their kale caesar salad, the kale felt very unappetizingly gritty, as if there was still dirt on it; as it wasnt washed properly. Hope this never happens again, as I would otherwise like to go back.
Good lunch and fast service:) the combo special is worth the try
