Subway in Toronto

So bad service

Good service and good atmosphere

I came here now. Lady was closing. 45min left till closing she said no eating food inside. No italian bread, not diet pepsi , i feel so bad for subway never ever im gonna try it again.

Good service and food

Its worst if as owner don t maintain washroom open. Don t recommended to visit

Staff are always lovely and very welcoming! Food is always great! Cant recommend enough!

Vrushti is amazing, we always visit this place. Highly recommended

The staff is super friendly and they make you good. I would recommend this location to anyone

Excellent service, super friendly staff. Sandwiches are always fresh and top notch.

Vegetarian options: fresh food and good costumer service Food

great place for a quick snack

the cookie is good

Really fine service, great staff.

I ordered my usual sub and I only get lettuce, extra tomato and jalapeño on the side. Never anything more. No cheese, nothing else. I asked for extra tomatoes. The man there gave me all the ends and holes, every bad tomato he had. Then I asked for extra jalapeños on the side. He said that it s $1. I told him that I ve never been charged for jalapeños before. He said to go buy my sub elsewhere then. Then I ordered the jalapeño for $1 and asked for the receipt. He charged me for a cookie instead. When I asked him about it, he took the jalapeños and the receipt away and refused to give them to me. I told him that i wanted the receipt for their head office. I asked him to speak to the owner, he said that I should ask head office for it and that he won t give it to me. I ve always gone to that location, for years. I ve never had that sort of service before.

Amazing service. The employees are very polite and are willing to help us customers. I would highly recommend this subway restaurant to anyone who wants to experience the fastest service.

Some of the rudest workers I ve seen. Messed up the order multiple times, overcharged me for the order and cursed at me in the back room.

The food portions are tiny; they put less chicken in my order. They also have both washrooms closed to clients which is ridiculous.

Great and quick with nice renovations inside

Didn t even want to give 1 star. It was a horrible experience. Even the owner was there and he was rude. Veggies in it were stale. Worst ever experience. Please find some place else to eat than this.

Great quality of bread I have seen at this location. Service is good as they listen to the customer.

Great service. Made my subscription well, happy regular customer. Kudos to Jainin and his team

Staff are friendly and food is always fresh

Excellent staff & service! I m here a few times weekly and am always satisfied!

Bad service from workers

there is only 1 person working while there is a big line. hire more people and let 2-3 people work, please

Time - 6.30pm date -05/15/2024 The lady serving didnt change her gloves. She served a non veg customer just ahead of us and we requested a veggie patty subway. Upon asking she started saying no I changed my gloves I promise I changed my gloves , we saw she never changed her gloves after serving a non veg customer. This is very unprofessional and unethical for vegetarian customers. Never ever going back to this location. Stupid lady.

Save me the drive of coming to this location if you re not open when you have posted on google that you are.

Very good

slow, too hot, not good

The cookies are really good

Love the new bowls!!!

the sub and the atmosphere was very nice and the staff was really friendly

Management and staff are great here! Kickin Chicken sub was a great recommendation

Best subway in the city. Quick and always get my order right. Friendly staff.

Subway corporate needs to send managers and franchise owners to customer service training, It s unbelievable How there able to own or manage a franchise, When a sandwich is made wrong From my mistake and the subway employee do to an online order, Refusing to fix the problem, and talking down to us like you said, we re those kind of people, Is not customer service, And seeing your 3.8star reviews on Google I have figured out your managers and employees are the problem, Subway did not become successful from zero customer service..

Staff was quick with the food and very friendly. Havent been here before but would definetly come again.

Great service and fresh sandwiches!!!

Friendly staff and really good service along with fresh sandwiches.

Bread was stale.

Only giving this place a 3 star because its one of the closest things I can get thats close to my work, if it wasnt, id give this place a 1 or 2 stars. The turnover rate in this place is crazy, theres always a new worker and due to that, the service is always mediocre. So many times ive had to waste half my lunch break either standing in line or dealing with workers that somehow dont know how to make a sub when im or any other person is the one telling them how to make it, please explain how that makes sense.

Freshness was good yet the refrigeration was turned up too cold as the meat was frosty. This is the first time I have been to a Subway outlet that had this problem. Service was great as usual and the food tasted good for something quick on-the-go. Kid-friendliness: Subway is always kid friendly and a great option for parents with toddlers.

The quality and taste was fine by subway standards, this 1* is due to the employee (very likely the franchise owner given her age) refusing to give me a cup of water with my sub. She said they used to have smaller cups for water but stopped ordering them after covid, and said if I wanted water in a cup, I d have to pay for a soft drink. Pretty sure it s the law in Ontario to serve free tap water to a paying customer, honestly thought she was joking at first. They re also one of the only locations not participating in the $2off a foot long promo from the subway app, can t say I m surprised now.

Taking three years to make my sandwiches and i was first in line still start taking others order instead of me.

Awful service

Place is ok

Manager was very rude and inconsiderate. He made the sandwich I didn t even want and refused to make me another sandwich because I wasted his food. Also, he is a manager on duty he should prioritize his customers more and make sure his customers leaves the store satisfied and happy with their food. (Very disappointed on customer service and not coming back in this location).

Friendly very acommodating in allowing me to building the sandwich I wanted. Clean, has stairs, this was a challenge as I had a sprained ankle but it was worth it. Parking: Lot was full!!! Drove around a while, grabbed a sandwich as I was waiting for a friend.

I have eaten foot-long Sub sandwiches at this location on several occasions, and I find their products are fresh and tasty! Very nice service and very nice food. All around it is a great experience for anyone who is hungry and wants to take a bite into something substantive! Try 895 LAWRENCE AVE. E. and enjoy!

Good service at closing time.

$14 before tax for a plain meatball sub. Used to be $6.99

Clean, not too busy, and one of the better Subways in Toronto

Rude cheap and incompetent owner. Better Customer service skills is highly needed. Learn how to speak to your customers will never come back here. This is the worst subway I ve ever been to.

Really good sandwiches. A great alternative to greasy fast food.

Its Subway, whats to say. Good service, clean premises. Wheelchair accessibility: Not accessible. Four interior steps down.

Good food, fast service, 5 stars

Great service

Lettuce was more brown than green. They ran out of green peppers too. A disappointing experience, no reason to return here.

1/10, wheres the subway monkey ?

Clean store, barely any traffic when I went around dinnertime. Sandwich tasted great like any other Subway sandwich. Steak on cheese on white italian toasted, lettuce onions cucumber mayo and chipotle sauce

Excellent service! Everything is very tasty.Had a wrap few days ago. The girl working in the evening on sunday, really outdid herself (wish I knew her name).Try their Chicken Teriyaki too. Could have given more than just 5 stars if there was an option :)

Mixed review. Staff was very helpful and pleasant. I ordered 4 mixed sub platters for a company lunch. Food was fresh but VERY little meat on the meat subs, tuna was just a smear. Felt like were having flavored bread, not very filling for a hungry group. Cookies were fresh. Will have to rethink next order.

This is a great store. Always super clean and excellent customer service

Went there Friday for a sub, seen a guy outside walking in behind me wearing an apron but never realized he worked there until he went behind the counter put on gloves and was about to ask for my order. I quickly realized he was an employee wanting to provide service without even washing his hands so I just left without a word

It was amazing experience

Staff needs more training. More variety needed. Dull atmosphere. Items not fresh. I went twice three weeks aoartandno Tuna.

They dont listen to what you order. They argue with you. They dont explain that diet pop doesnt work. Im not going back.

Sorry to say but the chicken and whatever sauce you put made me not like it. unless it was just the rap.

Ordered salad yesterday, bowl was half full, not impressed, online order , so hard to tell staff

It is nice that the business hours are longer than other places.

Everything is good. Especially good because the business hours are longer than other stores

Its fine but waited 40 min outside because the sole employee opened up late(9h14 to be exact). Arrived at 8h55am (it opens at 9am) but only opened at 9h35. Couldnt get my sub grilled because she had just plugged it in so the grill wasnt ready Edit. Went back and they put hot peppers and no jalapeños when I asked the exact opposite Wow. Downgraded to 1 star

Food was great, the one staff working was doing their best but there were more than the allowed numbers of customers on two different occasions on my one visit that day. When I asked isnt this more customers than allowed? They replied, they keep coming in. Maybe first day on the job but certainly didnt feel like they had any power to uphold the city bylaws around social distancing in the store they were working in.

Cleanest and most hygienic subway Ive been to in a while. Great service.

Really great subway. Clean, friendly staff and covid protocols are followed.

Good service

Everything is fresh and good, but if you visit this branch after 6 or 7 pm, you are likely to get only one or two options in bread. Tried thrice and never found Italian herb.

Excellent service, clean restaurant and professional and friendly staff.

I have accessibility issues (AODA COMPLIANCE FOR LEGISLATION REQUIREMENTS FOR BUILDING) with this location. On the public facing south entrance,u one cant enter this store with a wheelchair. Its all steps going down, no ramp or elevator...what a major oversight. This isnt reflective of the hard working staff, its the physical location design. Also the washrooms had an issue for the same demographic with using a wheelchair. Because this is legally something to make the location inclusive vs exclusive for 2021 for AODA, what is the plan? Im watching and checking in on what becomes of the entrance. There are other vendors sharing similar entrances in this mall strip, I will be reviewing them too for compliance to accessibility

Usually a little busy but not too bad

Tucked away - good service.

ITS NOT VEGAN, I SAW THEY HAD BACON NEXT TO THE LETTUCE, MY VEGAN-LACTOS-INTOLERANT-GLUTEN-FREE-BUDIST-NON-VACCINATED-KIDS WHERE SO UPSET WHEN THEY SAW. On an unrelated note, Sooubway has a very interesting history: Their spokesperson started and ending his career trying to get into small pants. Also, why do yall have to put only 6 olives on a footlong? I wanted a sandwich with only olives, and the guy limited it to only six, then he had to audacity to kick me out of the store when I threw my sandwich at him.

They dont have bread just one bread have whole wheat , i hate this place , staff is rude , never go at this location

Ive been to this particular location a few times since it is near where my husband works and we go there for lunch sometimes. Other times I have went, their bread is crumbly and stale, or they are out of ingredients (at 2-3pm). The last time I went (yesterday as of this review), I ordered my sub, and when I got to the counter to pay, the counter was covered in a stack of trays and baskets and other things, and when the cashier lady asked me if I wanted anything else, I said a cup for water she got the cup and put it on the top tray in the stack and it fell over on the tray so I fixed it up myself. When I paid, the cashier and the girl who made my sandwich started talking to each other and I just stood there since my sandwich was on their side and out of my reach and I was waiting on my receipt (which I kind of wanted since I paid with a giftcard and wouldve liked to know what my balance was) when the cashier noticed I was still standing there, she said You can go now and the girl that made my sub gave me my sandwich and they both went on with their conversation as if I didnt exist. I didnt get a receipt and I had to move the stack of baskets off the stack of trays and put my sandwich on the top tray with my cup. And again, the bread on my sandwich was hard and stale. I dont think Ill ever go back to this Subway again as this was the final straw for me. I wouldve done the survey to tell about my experience but since I did not get a receipt, I guess this is the only way

this subway shop is a great little gem tucked away in the don mills corner.. very quaint with nice seating and access.. also pretty quite.. perfect for a brunch or slow sandwich while catching up on some reading..

Good service. Good food.

Excellent way of taking order and serving food to their customers. Keep it up guys because the food was very tasty .

Convenience

I had ordered a tuna sub yesterday evening, and the lady (a middle-aged/elder woman who wears glasses) had served me was incredibly hostile and rude. I felt rushed, and when I asked her a question about the sauces, she proceeded to cut and wrap my sandwhich saying that she couldnt put sauces on it. I dont usually leave reviews, but I felt inclined to write one about this location because the store was not busy AT ALL (I was the only one ordering, while there was only one other customer in the restaurant who was already seated and eating), and her lack of patience and customer service was appalling. Incredibly disappointed, and I hope this woman never gives customer service like this to anyone else.

A good little out of the way location. Very quiet in the mornings, but gets busier at lunch.

Phfffff what can I say its subway yuck lol it fills the hole

Not as good as they used to be. Got 2 of the new $4 melts. Some of the toppings looked pretty tired & was lucky to get 2 pcs of meat each! Not impressed that I wouldnt upgrade to a combo. Rarely go anymore

It was a great service Im very friendly staff

3rd time here this week. 3rd time had bread that s multiple days old. Fool me once shame on you, fool me twice shame on me. Fool me 3 times? Time to write a bad review

The best shop in the city!

All.good

A decent Sub shop. Parking sucks. Staff are friendly.

Nice staff, so friendly

If it werent for the hard work from the guy behind the counter this is the worst staffed Subway. Its dinner hour and Im in line with 8 other people and there is ONE person behind the counter!!! This is absolutely ridiculous! You should not be under staffed during this time! He can not handle this alone there are far too many people in store and I had to wait over 30 minutes to get my sub. This is how you lose customers and profit.

Ok when no Mr Sub around

They stuff is so much not patients especially with kids. They keep saying make it faster make it faster. .They look like they are forced to work in the store .

We went evening time .they did not carry gluten free bans .the employees is not nice at all .keep showing you that they are not welling to serve you

Worst service and cheap.

It s currently 9:15pm and this place is supposed to close at 10pm and yet the lady has locked up. This happens all the time, the store closes before they are supposed to, or they run out of bread (this has happened quite a few times). Just feel like this store is not following policy.

Very clean and comfortable place to have food l strongly recommend it

Like any other Subway

Good

Good customer service!

The servers make terrible sandwiches. They barely put any amount of toppings That u ask for, even after asking them to put more. Very miserly. Ive been going here for 4 years, but i wont go anymore. Very disappointed.

Very rude staff.

not the best service

Amazing service given by one of the staff member shravani. Even though she was alone at the store she managed all the customer very well and also made great sandwiches..!!! Keep it up

My friend and I always go to this subway and we had a bad experience, the guy that works there has horrible customer service. He was extremely rude and was being disrespectful towards us for no reason.

Great customer service

Fresh bread, clean, not busy.

Incompetence staff , and overpriced , the entire Subway chain needs a re-think 11 bucks for a piece of bread , some veggies (you have to force them to give you more) a pop and some cookies. Never again

Ordered two wraps chicken Ceasar and chicken bacon ranch, one for my coworker and myself. Employee making the wraps heated both our chickens and bacon together then moved some of the chicken to the other wrap -unevenly so I asked to move a piece or two over to the other wrap. This wasnt too much of a problem for me but for those who dont eat pork this would be a cross contamination of foods. I proceeded to the check out and grabbed two bags of chips and also got a soup beacuse the coupons I had were for a soup and wrap combo, $5, and a wrap for $2.99. the employee checking me out was busy counting money she didnt really notice me until I stood there for a bit. She wouldnt let me use both coupons because its one per customer per day but on the back of the coupon it only says can not be combined with other offers. After proceeding to pay only using one coupon she went on to continue her work and didnt even hand me my food. Again I stood there waiting and she said that the food was still being made when she was standing right beside it.after putting the food together she realized I had two bags of chips and not one so then asked me to pay for the second. In addition, my soup wasnt even full. Overall a bad experience.

Time and time again, this restaurant has been amazing. They take good care of their customers and strive to deliver the best service. I go here usually once a week and they have friendly staff and make a great sub - full of flavour and makes me want to come back. Thank you to the owner and a successful team.

Really disappointed with the lack of willingness to right a wrong customer service experience I had this afternoon at 1:45pm. I went in to order the sub of the day and asked which sub was todays special. I was told Ham. So I made it a combo. Finished my order got in my car and realized I had Tuna. I walked back in to explain to the guy working he told me ham and instead gave me Tuna (I cant stand Tuna). He claimed to have never spoke to me and went to the back and grabbed a different guy and said he is the one who must have told you. The new guy says he never told me Ham and refused to give me a new sandwich. I walked out spending $12 on a sandwich I cant even eat. The lack of customer service to understand that there was a miscommunication and to let a customer walk away without being willing to make me a new sandwich left me feeling ripped off. Unfortunate.

Nicest staff at this subway and I eat at a lot of subways lol :)

I just had Subway again for lunch today. Was here two weeks. It was perfect! Even just as perfect today. Explain more later

Great pick what you want fast food restaurant and customer service

Pretty fresh sandwich, but what was more impressive than food, was the owners, apparently, excellent communication and customer service ! Nice work :)

Enthusiastic staff, kind of busy at lunch though

Good service

Absolutely delicious, need a quick Nutritious meal, visit this subway! Great service, and cozy eating areas.

poor food quality

Great location.

This is the best Subway in Toronto. The staff, Managers and Owner are fantastic.

It was a weird experience, everyone said hello and I was in and out within minutes. Not exactly normal for a subway restaurant, so Ill definitely be coming back. Great job

Great customer service.

Ordered soup and sub combo. Tuna sub only had half the amount of tuna on it compared to other branches. Cream of broccoli soup was gray in colour, extremely watered down and the broccoli was gray and mushy. That is not how it is at other branches. I was extremely disappointed. I will never go back there again.