3850 Sheppard Ave E Unit 530, Toronto, ON M1T 3L4, Canada
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
This is one of the worst subways i have ever been to the breads and chicken they serve is never fresh it stinks and smells all the times.. And special mentions to the staff who don’t even know their job one of the worst experiences for life time will highly advice everyone to never pay a visit.
The worst disgusting subway sandwich ever. Avoid this place. It is garbage. There is no sauce and cheese.
I WOULD NEVER VISIT THIS STORE EVEN IF I HAVE TO STAY HUNGRY!!!!! HIGHLY DISAPPOINTED with the service as well as subs. I have visited so many subway stores but this one is the worst. We went in and ordered. The store associate made our food takeaway without even asking. Her absolute rudeness of making pay first before even giving the order. Then when we sat down to eat around 8.30pm, the store associate straight up lied to us and said that dine-in gets closed at 8.45pm. So, we left in a hurry as there was not much time and we had some errands to run at the nearby grocery store. When I was returning the same way, it was around 9.15pm and I could see other customers taking their order and doing dine-in. I checked the store timings and it says it's open till 10pm. Worst part even the subs tasted super bad. The sauces were not right at all. NEVER VISITING THIS STORE EVER AGAIN!!
Came into this location and asked about the deals on the app. The "sandwich artist" told me I had to order those through the app so I sat down to do so. It didn't appear to be working for me so I called my daughter to ask her if she could try for me. She says she hasn't had luck with the app in a few weeks. So I asked the "sandwich artist" to help with that. She decides that now is the time to tell me this location doesn't accept the offers cause they ended Oct 8 I said well clearly none of them do. She could have started with that instead of telling me to go to the app. I've been in customer service for many years... the right thing to do would have been to offer the discount.... it was $3 off . Subway can't offer $3 to someone who was looking for the deal on the app. Regardless I asked for her name and her managers name. She went to the back and probably spoke to a manager who said not to give that info. I asked for the address and phone number of the store and she looked like she didn't want to give me that. She said she didnt know the phone number, i called BS on that. At the very least they should have signs up saying the app doesn't work. It frustrating that she told me to use the app when she knows full well it doesn't work. I only ate here tonight because I was hungry. For the record I have never had a problem with the Firehouse Subs app
Customer service is Awful and Filthy! The owner chewing Paan and making the sandwich spitting on the sandwich while taking order. OHH man, don't understand how Subway want to keep their standard??? I spend $40 to $50 every week on Subway for my kids. I've been going to this location since they opened, never have seen such a filthy service. This owner is also putting 3 olives 3 green peppers and counting each pieces of vegetables. Lets stop this kind of service neighbors!!!
Always when I ask for my toppings they put pinches of the toppings and when you ask for little more its the end of the world they give you a stupid look and just puts pinches of the toppings. Sometimes i dont want to bother barely any lettuce, or hot peppers. Cheap cheap always want to take from customers but cant make a proper sandwich. This reason why I dont go to subway yall are cheap with the toppings all the time.
Today I ordered a two 6inch turkey subs and had to search for the deli extremely cheap with topping. Unfortunately I couldn’t go back to complain.
It is one of the best subway locations that I have been to. A girl named pooja made my sub and it was the best till date and she followed each and every instructions of my veggie sub and was very good with all the customers. Great behaviour amazing attitude and just loved how she made the sub. Definitely recommend this subway. Great work guys.
Always has a good environment and makes you feel welcomed
Liked the service food was good and helpful as well
Awesome customer service and food.
Awesome service and Food was fresh and delicious.
Always great service even in busy times Greta service to a level where they know your preferred sandwich options and topping Food
Going into this place was the best service I have ever got i always go there Saturday for lunch between 1 and 2 the employee already knows how I like my Subs and she is the most friendly person and always smiling which makes you welcome . Shes always alone sometimes she really busy but she handles the crowd very well I hope the management recognizes this and gives her a above pay rate because she deserves it. I
Good service !!
Good service!
Always my go to subway when im work
Great subway!!
They didnt grill my shit on 2 different occasions when ordering online
Amazing food, clean place, and very friendly staff
Delicious food subway and good service
Service not good making veg,non-veg with same hands no change hand gloves, less veggies
Nice customer service! Kind and clean.
The ingredients were fresh, they are always and nice when greeting you they give you a warm welcome the cleanliness was not an issues floors and table tops spot less and they give you a great amount of ingredients
Nice man helped a lady order a cab and was very nice to the customers. The place is clean and put together and the food is great. Amazing quality
Writing the Review here just for Jaymin... Thanks for the service man appreciate that. Your patience while giving suggestions through out the order was much appreciated
This is one of the worst, dont eat here, you will get food poisoning, I got really sick after eating here, the topping are all stale and nasty.
Good experience
Great place to feel relaxed, food is great, and the workers who work here are really kind and good at what they do.
This Subway location is my go to for my sandwiches. Always fresh ingredients and friendly atmosphere. I work in the area so they see my face a lot. Soon they will call me Tuna girl as I get this every time i visit lol. Give them a try.
Horrible customer service by the lady making the subs. Offers no help and is monotone. The lettuce was also not fresh and looked like they mix cabbage into it to save costs.
Employee doesn t care about you or your order very passive aggressive. I asked for a bit of sauce and she used half the bottle on my sub
This store has been our go to place since day 1!! Today we walked in almost around closing time 10:15pm and Jill served us with a smile! She provided us excellent customer service and I would like to thank her because she chose to serve us while she could have denied as the store was abt to be closed in just a few mins! Appreciate your hardwork and efforts! Thank you treating us with kindness Jill :)
Such a tiny place with lot of litters everywhere, found a piece of hair on my fountain coke cup, threw it away.
Had previously had good experiences but today the woman was so unhelpful and rude it just left a bad taste in my mouth. The sandwich was very dry too. Next time I ll just go to one of the bakeries in the area. There are two and both offer better service for better food at a cheaper price.
Wow wow wow Im a big fan of customer service and my experience is always great when dealing with staff especially (Aashi) she is super nice patient and help to make my experience as a customer valued. Thank you very much Aashi keep up the great work....All the best in your studies Vegetarian options: Lots of options for vegetarian Parking: Lots of parking but not for lazy people who want to park right by the doors. lol Kid-friendliness: Nice clean environment with lots of healthy options for kids and teens Wheelchair accessibility: No stairs and staff is always ready to lend their assistance
My go-to order is the: Crispy Chicken, Bacon & Peppercorn Ranch Signature Rice Bowl, it s cooked perfectly! The staff are very friendly and they handle your orders promptly, with care. I definitely recommend this location for its cleanliness and hardworking staff. Keep up the great work!
My go-to subway spot, staff working there are polite and always professional. In comparison to other subways, I felt food here is fresh. Highly recommend this place Food
Friendly staff Good quality sandwich Will recommend this location Food : 5/5
good food good people good life.
Fast and quick
I love the customer service experience here. The staff I encountered were super friendly and that always makes a difference. The space is clean and no one is talking over the food while serving which is something I dont like. I would definitely recommend.
I think management changed because the food is fresher and the in house slicer makes such a difference. Ill be going back more often!
Great staff. Super friendly and quick. Remembers your order. Mobile is always quick and super fresh.
Nice staff, really friendly and positive. Makes my day :))
Great Subway location with fresh ingredients and friendly staff. Quick and satisfying meals every time. Highly recommend!
I visited this place today around 2pm. Really bad service, I have never seen more ruder employee at any fastfood counter. Ask her something about the menu she doesnt know, very bad tone. Never going to come back here.
Good service. Always fresh food.
I must say that the overall experience was nothing short of exceptional. The employees friendly demeanor, warm welcome and efficient service made my visit delightful. Also the sandwich was super delicious. You earned a regular customer in me.
Sub itself was decent but the employee making the sun clearly had a cold and kept sniffling as he made my food. You re in the food service industry you shouldn t be making subs if you re sick!
Employees are amazing and portions are generous
Amazing customer service!
Very welcoming and helpful
The manager dude makes better sandwiches as he actually understands what a sandwich is and how its components work together. Nice guy too.
I ordered the rice bowl with jerk chicken and the bowl came with only 4 tiny pieces (smaller than a penny). Rice was so dry that u could not even chew & quantity was very less. Few pieces of lettuce & cucumber thats it. No one should order from this store. So disappointing food.
Great place. Staff very friendly and the owner is very cool. Food is made very quickly and accurately. Great seating options if dining in.
This is one of the worst experiences I have ever had with subway. I ordered two sandwiches one with chicken and other one with veggie patty. Both of them had cheese on it. And veg sandwich had avocado which I paid extra for. I ordered this on app . And I was missing all of it . No avocado no cheese on both. When I called the restaurant the lady on the other hand was so rude and unprofessional saying sir you never ordered it, I made it correctly. I am pretty sure there was no avocado in order . Well I placed the order on app and it says I paid extra for that too. The least you could have said is sorry it was a mistake but no you gotta argue after being wrong. Lol never going again there!
Paid for cheese and avocado in my veggie patty sandwich. However, there was no cheese or avocado in the sandwich. Moreover, when i called the restaurant the simply refused to accept the mistake. So basically careless, unprofessional and rude.
The food is prepared promptly and with fresh ingredients. I particularly love the ft long teriyaki chicken.
It s the worst experience in subway till now. I have place mobile app order with all details how to build my sandwich, but they didn t follow any instruction. They put a toppings which I have not even added to order or I don t even eat. And the staff working there is extremely rude, bad customer service. Think owner should do something after seeing this store reviews.
This is my new favorite place to eat lunch at. I eat here at least once a week. Staff are friendly.
Place was clean and management was decent however they can t make a sandwich to save themselves. Worst part is when folding the flat bread in half they did to vertically, making it into a square and ensuring it broke apart.
Horrible I ordered on skip They confirmed the order They prepared the order and as soon as the driver got there and wasted their time subway canceled it ! I called in and the woman was rude and confirmed she canceled it and claims she didnt get it but yet confirmed ut Why not make the sub since it takes 2 mins instead of canceling it since she messed up? Horrible Horrible service
Small tuna, no sauce at all. Feeding ants
I asked for extra sauce. Gave me more less than normal
I visited this branch for the first time today morning and ordered a footlong chicken sandwich . the girl there was very helpful, fast and efficient in customer service she also made recommendation for toppings and I really loved that sandwich.. very satisfied
Service very good avneet is working very good she is very kind and Coustmer service was excellent. I really like to go overthere to eat
The lady staff that work on Sundays is really friendly and helpful towards the customers. She is polite and professional. I would really give this subway the best rating as the employee goes above and beyond when it comes towards customer satisfaction. I come here most of the time when I do my shopping in Nofrills. #Friendly staff #Best restuarant in agincourt mall
Vegetarian options: Green Goddess Rice bowl and wrap are good options for vegetarians. Try to ask for guacamole and cheese toppings. Veggie patty is one of the premium veggie sub option you can choose apart from veggie delight. Try their fried onions as toppings on your salads and sandwiches. Keep munching on the goodness.
I always get my subway from this location. But recently they have made some weird rules of not to give sauces on the side. When I mentioned that I need it on the side the lady on the counter said they dont give it. Hell, I have been to many other subway locations but they never refused to give sauce on the side, they provided 4-5 sauces on the side. But this location never gives sauce on the side and if you start a little argument then and only then they give 1 sauce on the side. I dont know whats wrong with this location but i wi definitely curb going there. And warn others as to not go to this location as well.
Grat employees, food was good. Quick service. Location of it is kinda bad though, wish it was a bit bigger.
Staff was friendly, service was quick and place is very clean
Very friendly staff. Great location overall!
Great service polite employees and for sure going to come back
Aashi has been wonderful with me. From the the vibes and the making of the sandwich. Great experience!!
i was so excited to eat subway today and it was so good we ate and left NO CRUMBS..
This was the best sandwich I ve ever eaten in my life.
It was so bomb
Good service.
Staff is rude
Sandwiches are great and the staff were nice.
The person who served me has a bad attitude but it used to be really cool place.
No proper stock neither good customer service. Didnt even put sticker to close the sub.
This has been my go to location to get subway sandwiches. Every visit I see a different person making sandwiches and all of them are pretty good at their work. My experience on May 7th around 8 pm was not a pleasant one. The lady making the sandwiches was either not trained properly or she hated doing her job. She was putting very less amount of vegetables and also putting them on only side of foot long sandwiches. I had to tell her 2-3 times to please put proper amounts.
I just witnessed a disabeled customer being mistreated over a misunderstanding. Thevtwo ladies working there were rude to disabled customer over a misunderstanding. Please have a talk with them two workers at 2 thirty. Inform them that people with disabilities are human beings as welk and should not be treated like garbage. They are just as worthy of respect as everyone else. What I witnessed was disturbing. Just disturbing Wonder if their parents raised them this way?
This was the WORST subway experience I have ever had. Ordered on Uber eats to get TWO sandwiches with barely any toppings and bread so stale I could break a tooth on it. Disgusting service, take your business elsewhere.
Good service and like the assorted sub.
Veggie subs are great
A named vidhi mistreated and was continuously rude. She wouldn t add the toppings properly and upon asking she replied you should pay more I get it you might have a bad day but early in the morning, being angry on customers for no reason makes no sense.
The lady preparing my subway wasnt only not interested in making it but she also messed it up . She wasnt even sorry about it . I told her to add 3 sauces . Which seems too much to do for her. I hated this store subway!
Worst subway, owner seems taking no care of business.
trash
Service and customer care are everything its a five out of five.
Very poor service. I cant believe here waiting time is more than 30 minutes. Service
Not even worth a star. Had the worst experience of subway so far. There was just one person to cater to the needs. The quantity they used for any menu was almost half of what they use normally, but was priced the same. It was not just us, but to everyone waiting in line. Had to wait for more than 30 minutes. Please improve
I just want to say thank you to this location because I will no longer order from Subway ever again. Please as valued customer of Subway, there are so many locations out there. Please DO NOT ENTER this restaurant. The worst customer service I have ever experienced and they sell old rotten vegetables.
What terrible, ignorant, and absolutely uneducated employees. Steak and Avocado wrap costs more for the STEAK and the AVOCADO. Where is the Avocado?
the worst ! Every time I come here the ingredients are mushy, not fresh in the slightest & the bread is always hard as a rock not to mention on multiple occasions I ve gotten a hair in my sub so I m pretty convinced it s the brand itself going down hill , & they charge so much for so little it s ridiculous
Seemed like the employees were still learning on the job. However, they were very polite and apologetic for getting my order slightly wrong
Friendly service by one the of the employee name shreya
Second time is NOT the charm for this location. Order the same sub same way and still the person who made it put HOT peppers on the order despite saying several times NO HOT PEPPERS! Whoever is on the 2pm shift needs epic retaining or to be removed!
The bread was really bad and i did not like the quality. There was a weird smell in the bread. The worst subway I ever had.
Very fresh and good service.
I entered this store on June 7th. 2021. Staff was incredibly aggressive with my friend who didnt have on their mask yet. She demanded he put his mask on. He said he wasnt ordering but would put the mask on. She insisted that he waited outside. I said that were not eating here. She said ok. I just spoke to the manager. Completely useless
Sidekick not available. Why advertise if it s not there.
I have nothing bad to say about subway
Small place, the service is okay, food is just okay
avoid this place ...very poor on toping
Small store but good to eat there. If the store has 2 attendants, there is no problem with ordering when there is a queue. It just get messed up when only one attendant is in there, because when people come in, that attendant will get anxious and move carelessly, and will take serving for granted. They always ran out of soup
good job
It is a.Clean.and.cozy Subway.
they hide the spinach to save 10 cents...
Excellent Customer Service. I visited this place to pickup dinner few mins back now and the girl here was so friendly to us especially my kid. She made sure we get what we want and explained what products are vegan as we preferred that. She also wrapped my kids sub in a separate wrap and ensured to mark it appropriately so we dont get confused without we even asking for it. Great Customer service even at 9:30 in the night. Will definitely visit again for that!!! Way to go !!
The youge lady wowed me with her customer service, she made sure her gloves were clean, she made my food after wrapping then did the cash part of the order then she washed her hands put on new gloves and served the next customer as it should be she even took the time to help me understand this points card that is a waste to have, I will only go to this location as long as this youge lady it there. stay blessed and safe.
Small store and toppings were limited....no fountain drinks only bottled drinks at highway robbery prices.
One of the worst location of the subways to be honest. they really do not have any customer service, the people talk really rude. Every time I went there they say they do not have spinach. When you ask for more veggies they literally put one piece at a time. I have been to other location the amount of chicken they put in the sandwich is half of what other places put. When I asked the lady said this how much they are asked to put. if you ask for manager they say he is not here, ask for the number they say they do not know. I was like what ? Today I ordered for here and the sandwiches where few pieces of chicken and veggies with so little sauce. Trust me visit a different location and you will know what I mean.
Stingy much? I bet subs at the STC subway have twice the ingredients for the same price.
Fresh veggies good cold cuts & great staff service.
This store only one person worked this Saturday. Attention: Order 12oz soup but gave me only 8oz cup. So watched carefully.
Went around 6pm on a Saturday night and the employee was super sweet and she was efficient. She didnt cut me off while ordering not did she once roll her eyes or show me disapproval in her body posture! I will return back to this location because they have always given me great food and service. 2 things to always bring me back.
Food is good. Prices are too bad. Mostly go in to get what I want when there us the one lady working that knows just how I want my order.
Subway at Agincourt Mall, depending on how many customers, is really fast service, and...a smiley gentleman server!
Always fresh food love the tuna sandwich, and cream of broccoli I wish they have cream of broccoli every day
Its delicious
Good healthy food attracts people
Nice place.
Great subway location with friendly staff. Decent amount if seating and not too busy. They are well stocked and it is conveniently located.
Nice and clean
This place is ok service, is quite slow and they dont always have everything on the menu.
Ok
Great burgers yo
Excellent service and open later than the mall
Worst customer service. We went about half an hour before closing and ordered about 4 subs. The girl kept rushing us and saying things about us under her breath. Then she kept telling us to say the order faster because she needed to close up and that we need to leave if we are ordering slow...but there was still 25 mins till closing. People like this need to learn customer service and how to treat customers.
This store originally made my girlfriend and I love going to subway and we were there pretty much every other day. Recently we noticed staff had changed and we were so disappointed with the service. I can list out everything that went wrong with our most recent order for you to get a clear idea of the service you will receive here now: The girl that served us: 1. Rushed the order and barely put any toppings on our salads. She further used the same bowl to mix our salads in without even asking us if it was okay. She touched the salad (it was a chopped salad) and did not change her gloves and grabbed sauces with the same gloves on. 2. Stated she was out of toppings and a sauce and said there was none in the back. 3. Stopped in the middle of our order to read a large UberEats order. Its understandable she had to accept it but she went through all the details while we were there and there were a couple of other people waiting. 4. Did not know how to use the Subway rewards program and just said we had to pay and that she didnt know what it was. I would recommend staying away from this Subway. Its unfortunate for me because its so close to my house and was great for the keto diet we were on. I have posted a picture under food to show the end result of a chopped salad. Look at the container size and what we received.
No sauce, no bread why is it even open?
Rushed my sandwich, gave probably less than half of the lettuce I would get at any other subway, the cucumbers werent even spread out I had a bite with 2 cucumbers on top of each other, terrible service
Great place
This subway is small compared to others, but the service is okay sometimes.
not many people here
Very bad customer service , they havent been trained to do there job , hard bread and the toppings were not fresh and tasted terrible
Credit card machine may or may not work. Chinese old lady is beyond rude.
good food
Very friendly Indian guy who help me out to select correct meal.
Had some subway here today service was good. Small shop but good service plus its like the cheapest option thats not McDonalds. Compared to McDonalds this is a better choice.
I love this place forever.
These guys are extremely fast, they put my footlong sandwich in the toaster for 30 secs and pulled it out half way, never see that before at any other locations. Didnt mind it but was really weird.
Its good, I think they are bigger on efficiency than actual good customer service. Its not just important to be fast, its also important to engage with the customer. Its important to greet them kindly rather than rush them along to fill yet another order. So speed of service is a high rating for me but positive customer service is fairly low.
Best subway Ive been to in Toronto. Decently priced, the staff are really nice and unlike a lot of other subways, they have that glass door thing that you can close, so the vegetables stay fresh. I find subways that dont have this tend to have old vegetables. Also, unlike some other subways that have a wide variety of vegetables, only thing they are missing is the pineapple, but Ive only seen that in the east coast of Canada.
Very stingy with the toppings. If my chicken is a standard portion then why cant my toppings.
Their card machine dosent work. Had to come back and pay cash. Used my credit card at Walmart 30 min later just fine.
Great food, nice staff, very good service
this restauramt is pretty bad. i got a sub here and it was filled with bread crumbs. they packed it using the paper horribly.