Osmow's Shawarma in Toronto
2439 Yonge St, Toronto, ON M4P 2E7, Canada
About
Osmow's Shawarma is one of North America's fastest growing quick-service restaurant chains, boasting more than 120 outlets. Its modern take on classic Mediterranean and Middle Eastern dishes has proven a hit with its ever-expanding customer base. Serving the best Shawarmas around, Osmow's pita wraps offer a choice of Chicken, Beef, Lamb, Beyond MeatTM, Falafel, or Veggie. The extensive menu also includes delicious Platters, Signature Creations such as on the ROCKSTM & on the STIXTM & Canadian classics such as Shawarma Poutine. Osmow's is Proudly Canadian and family run since 2001.
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My recent experience at this location in the night time was extremely disappointing. I was trying to use my student id for student special offer. When i showed my id, they asked me to show the expiry date on the student id, if my college didn’t putted any expiry date, that’s not my mistake. After that, I logged in my student portal to show the proof that I am a student, then the night staff told me that next time, we also need to see your schedule for confirmation that you are student, like literally, is that a job interview. I think that staff was doing intentionally that with me that they filled my box really less.
Please read this carefully This is hands down the worst Shawarma place I’ve ever seen in my life. The food looks so bad it’s hard to believe they have the audacity to serve it—it literally resembles cat food. If you’re expecting the classic Shawarma setup with fresh meat roasting on a proper skewer, forget it. From the moment I walked in, it was clear this place is a disaster. The employees don’t care, and neither does the owner. The lack of respect for the food and the customers is shocking. Cleanliness? Nonexistent. The whole place is filthy, and it’s a miracle they haven’t been shut down by now. I wouldn’t recommend this place to my worst enemy. Don’t waste your time, your money, or your stomach here. This place is a joke, and the fact that people still eat here is beyond me. Shameful. 🤢🤮🤢🤮🤢🤮
Today I ordered osmos from this place and I can’t explain how bad osmos they have made and sent. I have never seen big pieces of tomatoes in osmos till today and all this was so stale.
I visited this location late at night and was somewhat disappointed by the experience. Despite the store being empty, the wait time was unexpectedly long, the customer service was lacking, and the shawarma wraps were poorly constructed, causing them to fall apart.
Ordered super chicken wrap through Uber eats instead got an unwrapped wrap not even properly wrapped it looked like it was just folded not wrapped, all the vegetables and chicken are outside the bread and pita is torn.it was so disgusting.it was made for namesake, it was not even warm rather cold.not even a single star worth. Just need my money back...
Just like all other locations very hit or miss. Went to get an Ozbox with chicken asked for hot sauce on the side which I didn’t get, barely any chicken on the plate. Chicken was dry, not very flavourful. They’ve been able to grow as a franchise, but their consistency is not there at all. Service was decent though.
Went to buy a LARGE Beef on the Rocks after work. I came home excited to eat it but my portions were disgustingly horrible. There was not even 1/3 line of beef, not an inch of rice and was 90% onions with Garlic Tahini to cover the plate up. I am incredibly disappointed and spending $19 on something not appetizing should not be what I get. I wish I could say I'm exaggerating but honest to God and down to my heart this is what I received when I ordered it. I took 3 bites and noticed I was only eating onions smothered in sauce & started separating it.
Walked into this restaurant cause I was craving for a Greek salad. The restaurant is very tiny, and has limited amount seating. They don't have a lot of workers there was only one girl working, that evening. She seemed to be doing everything. She was very pleasant and hospitable eventhough she the only one working. The salad was not the best I expected better, there was no dressing at all.
Pradeep and Adity were exceptional
One of the best shawarma place and outstanding customer service
Best place for dine in
Such a amazing Place, Great Food.
its very fantastic
Good service and good staff Neha and pardeep
Thank you pradeep and aditi.
Best food service by pradeep and aditi Thank you Food
The worst branch in all of Canada, the worst service, and the employees do not respect the customer. I do not advise anyone to visit it.
The best place in Canada the employee were really respectful and the I recommend everyone to visit this place at least once in their life
Ive ordered from this location multiple times ,,, I do understand that having food delivered has its own problems but if you at least use fresh ingredients you stand a good chance that your meal might taste good,but instead I received a chicken shwarma wrap that wasnt even fully wrapped with the paper and the turnips ,pickles and onion were soggy and tasteless AF,,the fries were pale white and soft , this is not my first bad experience from this location but its definitely my last.....
Good place for shawarma. Highly recommend for those who love shawarma dishes.. Asad, Roshani, and nahil doing great job.. Thankyou guys.
change your time on google if you dont want to serve until 5 !! came 10 min before closing and denied me the entry!!! Came 8 kms by seeing it open on google.
The quality of food here is outrageously worse than other stores and the tomatoes are pure mush I had to throw them out
The best staff I have ever seen thanks pardeep and sachin
The music was really good and the staff was amazing very friendly and very joyful thanks to pardeep and sachin
Excellent service by the staff Adity and sachin ,these guys did the great job
Had amazing experience with staff and food was also so good , Adity and Pardeep did great customer service
There was an issue with online ordering so I had to come in a buy a bunch of food for a movie set that needed to be made very quickly. The two people working tonight at the yonge and eg location crushed it, very happy with the service. Obviously it was a pain to get that order unexpectedly at 7pm on a Saturday but they got it made quickly and still were able to help everyone else.
I just wanted to express how fantastic my experience was at the Shawarma! Adity and Pradeep provided exceptional service, making my visit truly enjoyable. They were friendly, attentive, and ensured everything was perfect from start to finish. The food was delicious, and the atmosphere was welcoming, thanks to their care and dedication. I m looking forward to returning soon! Thank you, Adity and Pradeep, for going above and beyond!
Brilliant customer service by Neha
Best shawarma place i have ever seen i bought 2 falafal and 2 crispy chicken they were super tasty Great customer service by neha and Sachin
Good restaurant, the food is fine
Good food
Neha and sachin were very friendly
Amazing everything!
Amazing food and service!! I recommend it 100%
The staff which was working today Neha and Sachin were great
Amazing customer service by Neha and sachin
Best employs neha and sachin
Best shawsrma place
Good taste and the employs asad and roshni were great specially roshni the hardworking employ of osmows
Very great restaurant
The employs Neha and Sachin were really great
Great service and food is always fresh
Great service good food!
Neha and Sachin were great
Neha and sachin were great
We had an amazing experience at this place, food was delicious and servers, neha and sachin made our wraps to perfection, would definitely recommend this place
Pretty good spot for food Vegetarian options: Super good Food : 5/5 |
Very good sachin and neha were very helpful and great customer service. Would recommend this Osmow s location. Was very satisfied.
Their good communication , adding the good service with sachin and neha are very good crews .
Excellent customer service by neha and sachin
Fantastic delicious
Very good Service.
Awesome service by parderp and sachin
Friendly staff and food service was good by sachin and pardeep
Lovely customer service experience from pradeep and sachin Vegetarian options: Falafal on the rocks Food : 5/5 |
Best place for Shawarmas
Great service by sachin and pardeep
Sachin and pardeep were great
Good service by pradeep and sachin. Food was delicious.
Nice experience with Osmows
Good food service and friendly nature pardeep and adity
well behave staff really appreciated
Perfect job by sachin neha and ameer
Good service and best food... thanks Neha and pardeep
Nahil and Asad did a great job...
Neha and Sachin best employees
awesome customer service by neha and sachin
Sachin was amazing!
Great customer service by Neha and sachin
We had a great experience at this restaurant and also was amazed by the customer service given by Sachin and Neha. Would recommend this place.
The food was really delicious and exceptional customer service by neha and sachin
Great food , great food . Sachin and Neha were great
The employees roshni sachin and neha were great
I ordered fries because that s all I wanted and I asked if it can be made extra crispy and I said extra crispy numerous times. I was assured this is possible by the cashier whom also cooked the fries. Well, it took a little while for the fries to be made no problem even though it was ready at the same time as the woman after me whom ordered a few shawarma wraps. When I got home I saw that my fries were limpy and nowhere near extra crispy let alone not even crispy. They were just cooked potatoes! On top of that, there was no ketchup. How cheap and lazy can you be? You ll also smell like greasy oil if you come in here because the ventilation is not sufficient.
Great overall
Sachin and pradeep helped alot and service was super quick as well.
Good and clean place. Food well prepared by sachin and pradeep.
Good food and good service by sachin and pardeep
The customer service by Sachin and pardeep was exceptional
Tried chicken shawarma wrap and it was really good and tried the fries the really fresh and properly fried thanks to Sachin and pardeep
Good staff sachin and pardeep
Great restaurant, very good food
Amazing service along with friendly staff... Must try ! Food
I m at their location one of girl on reception name Neha and really unbelievable she did discrimination one of couple over there white people and she did discrimination while serving the food I had very bad experience with them
Customer service was great by Neha and Pradeep!! Vegetarian options: Food : 5/5 |
Friendly staff and good food quality by neha and pardeep
Food is usually good when you get what you asked for.
Customer service was great by Neha and sachin
good staff and food service sachin and pardeep
Worst location of osmow s that I have seen so far because always the portions are not filled properly. Always rude staff at night time, they are playing loud music. The box always looks so empty specially with night shift staff that even after reminding them, they still leave it so empty.
Ive been going to the place regularly. The staff are so good to customers and the food is excellent. It really is your go to shawarma place for sure.
Best shawarma place i have ever seen i bought 2 falafal and 2 crispy chicken they were super tasty
The food tastes good.. hut just not to my presence.. i felt the the spice mix in the food is too much that dominates the entire taste of my meal...
I am the biggest fan of Osmow s, is my fav fast food chain in Toronto. However, the chicken in this location seems to not even have salt. It is tasteless. I feel like the quality of the meat changed over the years not in the best way.
Ordered a poutine through DoorDash and it was so clear that the fries and chicken were not fresh or made a long time ago..and was stale and dry in the poutine horrible! Had to throw them away Use fresh fries!
Fast service. Good food
Good food, nice staff. Would like to go there again.
I am a regular customer of osmow and at all stores where I went has have provided best quality food except this one. Despite asking for medium level spicy, I was given with almost no spice. I am very disappointed with this location
Good food
Very good staff and the food is delicious.I love to visit again.
Sharwarma good good
The food of shawarma is very amazing
Currently having the most insane food poisoning from shawarma day. Came into this location around 8pm line was out the door, should have known better to eat shawarma on a day theres a sale. Someone didnt follow protocol or wash hands often enough, now I pay the consequences of being sick & feeling absolutely vile for the next 24hrs.
They dont respect their delivery drivers
Food was okay taste-wise but the place was extremely dirty surprised the place passed inspection.
The employ Pardeep is really good
Best food and customer service
I ordered half and half for chicken but the fries were all soggy. There was chicken only on the rice and the fries were just covered with sauces. This was one of the worst osmos I have ever had.
Excellent customer service
Its good taste and good food I liked very much
My only mistake was ordering a chicken on the stix at 3 at night the food was completely cold, missed spice level, even the quantity was low on the regular box size.. wth i bet the fries are from yesterday as they started getting hard. I would never dare to order food again from this particular branch
Great place.
Amazing...
I love this location very much.I ordered chicken shawarma wrap around 6 pm the wrap was so nice and grilled
Good service and the food felt freash
Good customer service and i got food so quick
the employ pardeep was really helpful
The environment was really nice
I came around 1 am and the store too clean and the staff was very welcoming loved this place
Night staff very good service
Great location and friendly staff
Food is so great and the hospitality is also at its peak.
Very good experience at osmow s food and service was excellent . Will surely come again
Visited their location yesterday and, as expected, the portions were quite small, even for a medium-sized (regular) chicken on the rocks. The service was mediocre, and the place was a bit messy.
Night crew on 08/03/25 were extremely stingy. Asked for a chicken shawarma they gave me minimal ingredients. Wrap was half the size. Been to so many locations at dufferin n steeles and several downtown locations this was by far the worst
I find this location dirty. A few months ago, I went and there was chicken everywhere, on the floor, on the counter. To give them some credit, while I was there, the lady did sweep but who knows how long that chicken was there for. You got to clean it sooner. And if its because they were busy, thats still no excuse. They can interrupt Uber orders briefly.to clean and tidy up, it wasnt even at the end of the day. Intersting I see they had an inspection recently and now they have a (yellow) conditional pass.
The food was delicious and the staff s were very friendly.
Good
Always hits the spot. Absolutely love, service is amazing too.
I ordered half and half Shawarma and then the guy who made my food didnt fry it well and the chicken was awful. I dont know why he wanted to rush it! He just gave me full of garbage especially the fries. Awful!! I wouldnt go there again.
Tried chicken half and half for the first time and it was marvellous definitely recommend this place
Such an amazing Place to have food .
Best place to eat shawarma
Had chicken shawarma wrap for the first time super tasty
Their chicken is like rubber and bad customer service
The staff seemed very friendly, helpful and willing to engage with you about your options. The food was not bad neither as fast food goes. Definitely give them a try.
Really nice service and tasty shawarma.
Aditi service is so good she is so nyc girl.
Ordered a falafel plate. Rice was stinking and it was just plain white rice that was over boiled and 4 falafel balls with mayonnaise on top. No additional veggies or salads or anything else that every other restaurant gives with a Falafel plate. Guy in the back seemed to be yelling and making the girl at the counter uncomfortable and will definitely not go back
Rice was under cook for both orders. Could not finish them. Usually it s good but not this time.
FAKE OSMOW s THE WORKERS DONT KNOW TO MAKE PLEASE TRY OTHER BRANCHES LIKE THE ONE IN BILLY B SHOP OR DOWNTOWN
I had the chicken saj wrap and it was delicious! - Leo 6yrs old
Amazing experience Good food Food
Taste, service, atmosphere is awesome
Not good service
Everything was indeed flawless Ameer and asad well done great job awesome customer service delicious food and very hygienically prepared keep up the good work!! will visit soon again with my family and friends cheers
I order chicken on rock it was awesome and full of chicken I enjoyed it
The service amd the taste was stunnig.
Had a delicious meal for the sudden cravings, swift service. Best menu out there with tons of options. One should try it
To good chicken on the rocks
Yhe place is really clean and good, and the food is exceptionally amazing and fresh. The service led by the manager, Asad and his team is also super friendly.
Amazing place! Highly recommend
Vegetarian options: very good service Food
I havent had Osmows in a while so the menu has changed slightly. I tried the lamb bowl with rice and salad since it was the daily special and it was ok. Even with the white sauce and some hot sauce, it was a bit bland for my taste. I might go back again and try the chicken shawarma as I cant recall what its like. They also put a lot of white sauce which Im not a huge fan of (like Halal Guys which is also bland). For the price, there are many better tasting options out there. But I will try it again eventually. Dietary restrictions: Can cater to those who have dairy or gluten intolerances.
abysmal portions, stale food
I went with my couple of friends there when we came here from London and hospitality was too good. Excellent customer service and food. We would like to visit once again.
Edited: I have started to get a stomach upset from the food here. Its really sad because I used to love the food here. Its a little concerning. And now they dont let me add more than 3 vegetables. Its already expensive what are yall on about? Never ordering from yall again Previous review: Always loved the food here. Ive tried their chicken lamb and steak shawarma. Absolutely yummy everytime. I dont generally like wraps but this place does it right! Everything goes so well together.
Despite having enjoyed Osmows at various locations, my recent visits to this particular branch have left much to be desired. The food consistently falls short in terms of quality, and unfortunately, the customer service experience matches. Despite repeated attempts, the overall experience has been consistently disappointing. Its a shame to see such inconsistency within a brand known for its delicious offerings and attentive service.
dirty and not tasty Pooor place Never come back Food : 1/5
Awesome food , nice place to dine in
Very nice ambience,great staff
Great staff,great food
Place is always dirty. Food quality is awful. Employees over sauce everything, even when you tell them to put a tiny amount, they just blast the wrap with that awful sauce.
I took a take out for Chicken Shawarma Oz box today. I love this place but the quantity of this location is very poor. The other locations provide better quantity for the price. Very disappointing.
great food! love coming here, the food is always amazing (I got a chicken shawarma wrap), and the price isnt that bad either. polite employees as well :)
Got the Sunday special. Was a bit of. Wait, but I ate the entire thing. So cant complain really about anything. Sunday lunch success I would say.
The food was very delicious. Loved this place and the staff was very polite
Preparation was not good
Delicious food
